Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,753 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 271,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought from here before and they were ok but after this experience I won't buy from here again! £59.99 for what I thought were being sent as a bunch but turned out to be sent in a box letterbox flowers that my sister said looked like they had already gone, all the roses were dead after 3 days and were pulled out, the rest she got another 2 days out of, my sister said half were browned in the box. Absolute waste of money. Just under £65 with delivery! When I told her this she was horrified, she has a thriving, beautiful flower garden and knows how to look after it. It's not nice sending a cancer sufferer dead flowers! Cheers Prestige!”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty, and we sincerely apologise for the disappointment and inconvenience caused. We are sorry to hear that the flowers you received were not up to the standard you expected. We understand how frustrating it is to receive letterbox flowers that appear wilted and damaged. It's truly unfortunate that the roses only lasted for 3 days and that some of the other flowers were browned in the box. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 7 months ago

“We just received the flower and the way it was delivered it doesn't look like it's in good condition anymore. The leaf looks very dry and the petals around the sunflower looks dead. I've ordered to you guys before and was handled and delivered carefully. This time I'm fully disappointed as it is my auntie special day and turning 60. This bouquet was meant to represent me as I'm not able to be at her special day, but was presented with poor of an excuse of a bouquet.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and we apologise for the disappointment you encountered with the condition of the flower and the delivery. We sincerely apologise for not meeting your expectations and for failing to deliver a bouquet that would have reflected how special this day is for your auntie, especially considering it is her 60th birthday. We understand that the bouquet did not meet your standards and accordingly, we would like to make things better and rectify this situation. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 7 months ago

“I was so pleased to be able to place my order by phone as I found it a problem paying by card. Extremely helpful chap taking my order and understanding due to my hearing problem. Will use Prestige Flowers again. Doug”

Helpful Report

Posted 7 months ago

Dear Doug, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Warmest regards, Prestige Flowers Team

Posted 7 months ago

“Order 8127777 Delivered Monday 5th (not sun 4th as requested) by royal mail. There is NO sunday delivery by royal mail on Sundays (here). But there was nothing on your website to advise me of not getting a sunday delivery. Our Ruby wedding anniversary was Sunday 4th.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your valuable input and apologise for any inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 7 months ago

“Delivery prompt, for being in Northern Ireland. But I'm sorry, I was very disappointed at flowers I received!! I honestly would have been better going to M&S and paying half the price mostly with double amount of flowers. These were for a special occasion and we all felt they were poor!!!”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We would like to sincerely apologise for the disappointment you felt upon receiving the flowers. We understand how important it is for them to be perfect, especially for a special occasion. We will certainly take note of your feedback and work towards improving the quality of our products. If not done already, please forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Prestige Flowers Team

Posted 7 months ago

“Flowers died after 1st day no refund was granted won’t recommend them”

Helpful Report

Posted 7 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We appreciate your honesty and value your contribution towards improving our services. We sincerely apologise for the inconvenience caused by the flowers dying after just one day. We understand how disappointing this must have been for you. Please be assured that this is not the level of quality we strive to deliver to our customers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Prestige Flowers

Posted 7 months ago

“Please do not order from them! What an absolute scam. I wish I have read negative comments here to make an informed decision, as I too just had the worst experience of ordering flowers. I feet scammed and gas lit. Absolutely atrocious and the worst customer service. You are better off by ordering flowers from a local company, who will be much more willing to resolve an issue if there is one. When you look at Prestige Flowers front page, you see all these glowing promises of next day delivery, 7-Day delivery guaranteed - lies! You don't even see that the delivery is done by an external company, such as Royal Mail for example, and then they leave you to deal with the delivery company when your order does not arrive on time. Why would I send a birthday flowers to be delivered within 3 days? But I only found out of all these things after I placed my order. So first they trick you to buy, and after you do, they do not take care of their customers, they send robotic emails quoting their policies, and there is nothing you can do, as they are not interested in their customers, only in scamming them. Absolutely stay away!”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their thoughts and opinions, as it helps us identify areas for improvement. We apologise for the negative experience you encountered and for any inconvenience caused. It is disheartening to hear that you felt scammed and had a poor interaction with our customer service. We strive to provide exceptional service to our valued customers, and it saddens us to learn that we did not meet your expectations on this occasion. We acknowledge your concerns regarding the delivery process and the lack of transparency regarding the involvement of external couriers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 7 months ago

“Beautiful flowers with lots of options for different price ranges. The next day delivery service is brilliant for those last minute (or forgotton about!) occasions. Easy to use website and love the option to do a recorded delivery message. Very reliable service, would definitely recommend.”

Helpful Report

Posted 7 months ago

Dear Claire,Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you had a positive experience with us. We're delighted to know that you found our selection of flowers with various price ranges to be beautiful and appealing. Our next day delivery service is indeed designed to cater to those last-minute or forgotten occasions, and we're glad it worked brilliantly for you. We appreciate your kind words about our easy-to-use website and the option to include a recorded delivery message. Providing a reliable service is our top priority, and we're thrilled that we have met your expectations. Thank you for recommending us and for choosing Prestige Flowers. We hope to serve you again in the future! Best regards, The Prestige Flowers Team

Posted 7 months ago

“I am not one to complain … and have always been really happy with Prestige Flowers … but my last experience has been more than disappointing … I ordered some flowers for my sisters birthday … a week in advance … and when it came to the delivery date (Friday) … Royal Mail didn’t deliver them citing incorrect address … which wasn’t the case … I obviously couldn’t contact Prestige Flowers until Monday … 3 days after my sisters birthday … they confirmed they would resend next day … and apologised … but this meant it is 4 days after my sisters birthday … they didn’t offer compensation for this … I asked if maybe an upgrade to the next size (£5) … as compensation to my sister as this wasn’t our fault … but it was a resounding No from the manager … unfortunately this experience has made me rethink whether I would use them again”

Helpful Report

Posted 7 months ago

Dear Zoe, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like yourself who are willing to let us know about their experiences, as it helps us improve our services. We sincerely apologise for the disappointment you experienced with the delivery of your sister's birthday flowers. We understand how crucial it is for special occasions to be celebrated on time, and we deeply regret that the delivery did not happen as planned. We completely understand your frustration regarding the delayed delivery, as well as the lack of compensation offered. I can confirm we do have a team who work over the weekend and can be contacted via email. Once again, thank you for bringing this matter to our attention. Warm regards, Rosie

Posted 7 months ago

“Ordered some beautiful flowers. paid £8 extra for tracked courier delivery. wasn't sent tracking so had to chase up. flowers arrived, very pretty but 2 cut flower heads sitting on the top of them, no water, drooping flowers. I contacted the company and had to play email ping-pong for FAR TOO LONG and finally got a £10 refund, which by no means covers the stress and upset this caused. the flowers were for a special friend's big birthday, and it was too late for me to replace them. very disappointing. When they sent the "how did we do?" email, they didn't bother responding.”

Helpful Report

Posted 7 months ago

Hello Sara, Thank you for your review. We understand your disappointment with the delivery and condition of the flowers. We strive to provide a seamless and enjoyable experience for our customers, and it's clear that we fell short in this instance. We apologise for the delay in receiving your tracking information and the subsequent communication challenges you faced. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future. We appreciate you bringing this to our attention and hope that you'll consider giving us another chance in the future. Warm regards, Rosie

Posted 7 months ago

“I was under the impression that I was buying flowers from a local business in Nantwich, instead the flowers came from Nottinghamshire delivered by Royal Mail which arrived late afternoon which was not the birthday surprise my wife was expecting. I could have gone to Tesco and paid one third the price for the same flowers. Save your money.”

Helpful Report

Posted 7 months ago

Dear Geoff, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our service. We are very sorry for any confusion caused regarding where we are based. I will feed this back to your team. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 7 months ago

“Poor quality flowers dead within 6 days despite following care I structio s”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with us at Prestige Flowers. We truly appreciate your feedback and the opportunity it provides us to improve our services. We sincerely apologise for the inconvenience you have faced with the poor-quality flowers, especially considering that you followed our care instructions. We understand how disappointing it must be for the flowers to wither within just six days. This certainly does not meet our usual standards or the expectations we set for ourselves. Once again, we appreciate your valuable input and your patience in dealing with this matter. Please do not hesitate to reach out to us directly with any further information or concerns you may have. We are here to assist you in any way we can. Warm regards, Rosie

Posted 7 months ago

“You arnt entering into a 'contract' so don't expect your flowers on time, that you've probably paided a bomb for. I ordered mine for Saturday. Will now arrive Monday DEAD. Smart.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to share your thoughts with us. We sincerely apologise for the inconvenience you have faced in not receiving your flowers on time. We understand how disappointing and frustrating it must have been, especially after placing an order for a specific delivery date. We acknowledge that this falls short of the high standards we strive to maintain. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future. Kind regards, Prestige Flowers Customer Support

Posted 7 months ago

“I have used prestige flowers many times now. There flowers are always top quality. And easy to order as well which makes life easier. Would definitely recommend.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you have used our services multiple times. We take pride in delivering top-quality flowers and ensuring that the ordering process is easy and hassle-free. It is fantastic to know that we have made your life easier by providing a service you can rely on. Best regards, Rosie

Posted 7 months ago

“I ordered a bouquet for my son's birthday to be delivered on 3rd August. Today is evening of 4th August and it has not been delivered. I need full refund for my order.there is no sense in sending bouquet after 2 days.”

Helpful Report

Posted 7 months ago

Dear Dr Neeta, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the delay in delivering the bouquet you ordered for your son's birthday. We completely understand how important it is for such special occasions to be celebrated on time, and we are sorry for falling short of your expectations. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Tom

Posted 7 months ago

“Go to Asda you get more for your money! What I ordered and what I received were very different!! I opted to go large too! Dread to think what the normal size was! Contacted customer service to be told they couldn't see a problem and what I ordered was sufficient! Added pictures of what I ordered and what was received!”

Helpful Report

Posted 7 months ago

Hello Jade, Thank you for your review. We understand your disappointment with the recent order. We strive to ensure accurate orders and are sorry to hear about this experience. We appreciate you reaching out to customer service and will share your feedback with the team. I would also like to apologise for any disappointment caused by the outcome of this and while contacting our customer service team on this occasion. Warm regards, Rosie

Posted 7 months ago

“Delivery brilliant, ordered 21.45 and they arrived next day at 10.30am. Great, you'd think. However they flowers arrived looking like something robbed off someone's grave! Won't be ordering again. 26 pounds for disappointment is what you'll be paying.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to sincerely apologise for the disappointing condition in which your flowers arrived. We understand how important it is for our customers to receive fresh and beautiful arrangements, and we deeply regret that we fell short of your expectations on this occasion. Once again, we appreciate your feedback and apologise for any inconvenience caused. We genuinely value your business and hope to have the opportunity to serve you better in the future. Best regards, Rosie

Posted 7 months ago

“The flowers that arrived were not what was ordered but accepted that . Flowers were fine on arrival but the very next day they had already started dying. Customer service was rude and aggressive. Will not be recommending you to anyone .”

Helpful Report

Posted 7 months ago

Dear Morag, Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We genuinely appreciate your willingness to share your thoughts, as it helps us improve our services. We sincerely apologise for the issues you encountered with your order. We understand that the flowers received were not what you had initially ordered, and we acknowledge our mistake in this regard. Furthermore, we apologise for the disappointing quality of the flowers, which started deteriorating just a day after delivery. I have located this order and can see that this has been resolved. Warm regards, Katie

Posted 7 months ago

“Ordered flowers for next day delivery (Friday), within an hour I received a message from Royal Mail stating they would be delivered (Saturday), The flowers were lovely but missing the delivery date was not good. don't avertise next day delivery £5.99 and fail to meet this. :(”

Helpful Report

Posted 7 months ago

Hello Sandra, Thank you for taking the time to provide your feedback. We're glad to hear that you loved the flowers, but we sincerely apologise for the inconvenience regarding the delivery date. We understand how important timely delivery is, especially when it comes to special occasions, and we're sorry that we did not meet your expectations in this instance. Your experience is not reflective of the high standards we strive to maintain, and we appreciate you bringing this to our attention. Best wishes, Katie

Posted 7 months ago

“Prestige Flowers offer a great range of flowers & gifts. Its easy for me to order beautiful flowers for friends & family in the UK, as I live in New Zealand. I highly recommend their service.”

Helpful Report

Posted 7 months ago

Dear Wendy, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and recommendation. We are thrilled to hear that you found our range of flowers and gifts to be great and that our service made it easy for you to send beautiful flowers to your loved ones in the UK, all the way from New Zealand. Thank you once again for your support, and we look forward to serving you again in the future. Best regards, The Prestige Flowers Team

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 271,753 reviews