Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,655 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were fine, much appreciated by my sister in law for her 60th birthday. However, the price you see is not the price you pay, beware of all the add ons, it works out cheaper to go with interflora.”

Helpful Report

Posted 3 months ago

Hello Tony, Thank you for your feedback. We’re glad to hear the flowers were appreciated but truly sorry for any confusion regarding pricing. We strive to be transparent about costs and understand that extra charges can be frustrating. We do aim to provide a great selection of flowers and a service that meets our customers' expectations. Your comments will be used to improve our clarity and pricing structure going forward. We appreciate you sharing your thoughts and hope you'll consider giving us another chance in the future. Warm regards, Katie

Posted 3 months ago

“Hampers not worth the money do mot buy from them”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that you felt the hampers didn't provide value for the money spent. We strive to deliver quality products, and it's disappointing to know we fell short in your case. Your input is very important to us, and we'll take it into consideration as we continue to improve our offerings. We hope you'll reconsider and give us another chance to change your mind in the future. Warm regards, Katie

Posted 3 months ago

“I sent my friend the Rose’s and Lilly’s bouquet as a birthday present . It arrived on time ordered for next day delivery but the initial time frame was all wrong . Despite this the flowers in the boquet were very sparse and few nothing like the pictures indicated. Having looked at some of the other reviews after receiving the parcel it seems uniform for deliveries yesterday I will attach picture of the damaged and dying flowers I received. I am far from impressed by the service provided and disappointed after having spent a considerable amount of money on a product to have it not be fit for purpose. I would like something to be done about the quality of the products you are sending out and your images to show a try representation of what will be recieved also compensation in a way of a refund as what I recieved was not fit for purpose. I had hoped to be a returning customer however after that experience and without any guarantee this would improve I cannot see myself coming back to purchase again.”

Helpful Report

Posted 3 months ago

Hello Grace, Thank you for your review, and I’m truly sorry to hear about your disappointing experience. We sincerely regret that the bouquet did not meet your expectations, especially as it was a gift for such an important occasion. While I’m glad the delivery was on time, we are sorry that you felt the quality and presentation of the flowers fell short of what was promised. This is not the standard we aim to deliver, and I can only imagine how frustrating this must have been for you and your friend. I have located your order and can see that our customer service team are looking into this for you and we hope that this can be resolved! Warm regards, Katie

Posted 2 months ago

“I ordered flowers for next day delivery for my friends retirement night on Saturday 30 December 2024 and was shocked to find out these were getting delivered by Royal Mail on Tuesday 2 December 2024 therefore they sat in their delivery office for over 4 days, without any water. I complained and was told my delivery charge would be refunded. Very poor and disappointing response. Fresh flowers is what I paid for and this is not what I got.”

Helpful Report

Posted 3 months ago

Hello Mhairi, Thank you for sharing your feedback. I’m very sorry to hear that your order did not arrive as expected, and I sincerely apologise for any disappointment this caused. Due to the distance between our distribution centre and the delivery address, transit times can occasionally be longer, as noted on our website. Upon reviewing your order, I can confirm it was delivered on the 1st, with the flowers dispatched on the evening of the 29th. To ensure the bouquet stays fresh during its journey, we include an Aqua Pack/Liquid Gel. However, if there were any issues with the flowers upon arrival, please send us some images, and we’ll be happy to investigate this further for you. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 3 months ago

“Would not recommend them. The flowers I ordered were delivered to another person and the costumer service does not help with anything. They do not hold responsibility at all. Tried emailing them on the issue and no answer whatsoever. I feel very disappointed. Should have read the reviews before ordering.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the confusion surrounding your delivery and the lack of responsiveness from our customer service team. Upon reviewing the tracking details, I can confirm that your order was delivered to the correct address before 1 pm on the chosen date as requested. We’re truly sorry that our team was unable to provide further assistance and understand how frustrating this situation must have been for you. Please know that we value your feedback and will work to improve our service. Warm regards, Tom

Posted 3 months ago

“Spent hours trying to order Kept coming up With different excuses always had trouble trying to pay Gave up”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced while trying to place your order. We understand how frustrating technical issues can be, and we regret that this experience led you to give up on your purchase. Please know that we’re constantly working to improve our processes and your comments will help us address these issues. If you decide to give us another chance, we would love to assist you more smoothly next time. Warm regards, Ellie

Posted 3 months ago

“Wish I had read the reviews, ordered for next day delivery, they did arrive but not until nearly 10pm. Paid extra for a larger bouquet of mixed lilies and roses - 2 lilies and 6 roses…. Pathetic, do not use this company”

Helpful Report

Posted 3 months ago

Hello Simon, Thank you for sharing your feedback. We're truly sorry to hear that your experience with us was disappointing, especially with the timing of your delivery and the bouquet size. We aim to provide beautiful arrangements, and we regret that we didn’t meet your expectations this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you? Best wishes, Ellie

Posted 3 months ago

“Flowers arrived like something from a petrol station. Pictures are not a true reflection of what you get!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers didn’t match your expectations and for any disappointment that may have caused. We always strive to provide beautiful arrangements that reflect the quality and visual appeal shown in our photos. I have reached out directly via email to look into this for you. Warm regards, Ellie

Posted 3 months ago

“DO NOT USE THIS Vendor. Flowers were to be delivered 2 days ago, then date changed for 2 days later because I added a note about a,safe place. Flowers still not delivered and saying its in transport... If delivered the flowers will probably be dead. I would like a full refund. So I can get the flowers through a more reputable business whoever customer support treat their customers with the respect they deserve”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We sincerely apologise for the issues you’ve experienced with your order. We understand how frustrating this has been, especially given the delay in delivery. Adding a safe place note should not have caused such a disruption, and we’re investigating this to ensure it doesn’t happen again. I can see that your order is out for delivery today. If there are any issues with the flowers upon delivery, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“Why offer next day delivery, when you can't honour it? Using a third party is not an excuse as I ordered before your deadline on a Monday, got confirmation it would arrive on Tuesday. They didn't reach royal mail until Tuesday. Flowers and candle didn't arrive until Thursday, by which stage my wife had left for a business trip. Flowers were ok, but the medium bunch pictured was equal/better than the larger bunch I ordered. Lesson learnt, buy local.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry that your experience didn’t meet your expectations, especially on such a special occasion. While we aim to meet all delivery commitments, we regret the delay in dispatch and the inconvenience it caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Regarding the flowers, we’re sorry the larger bunch didn’t meet your expectations compared to the pictured medium bunch. Your feedback will help us improve our product representations. Warm regards, Rosie

Posted 3 months ago

“Anniversary gift that arrived a day late, despite me paying for guaranteed delivery. Poor quality arrangement, nothing like the photo.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I sincerely apologise for the delay in your order and the impact it had on your anniversary. Upon reviewing your order, I noticed that standard delivery was selected. As noted on our website, this is not a guaranteed service. We do offer a guaranteed delivery service before 1 pm, but unfortunately, this option was not chosen. I am also sorry to hear that the flowers did not meet your expectations and did not resemble the online photo. I regret any disappointment this may have caused and apologise that our team was unable to provide a resolution that met your satisfaction. Warm regards, Rosie

Posted 3 months ago

“Lovely flowers used many times”

Helpful Report

Posted 3 months ago

Hello Patricia, Thank you for your lovely review! We're thrilled to hear that you've enjoyed our flowers multiple times. Your continued support means the world to us, and we can't wait to have the opportunity to serve you again! Best wishes, Katie

Posted 3 months ago

“Flowers did not arrive as promised”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your flowers did not arrive as promised. We understand how disappointing this can be, especially when you’re relying on a timely delivery. It’s important to us that our customers feel supported, and I regret that we let you down in this instance. I have reached our directly via email to look into this for you. Warm regards, Ellie

Posted 3 months ago

“Order process was straightforward and there was a good choice of flowers and gifts. Can’t comment on the quality or value for money yet as I’ve only just ordered the Christmas flowers as a gift.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your positive review! We're glad to hear that you found the order process straightforward and enjoyed our selection of flowers and gifts. We hope the Christmas flowers bring joy to those receiving them, and we look forward to your feedback on quality and value once they arrive! Best wishes, Katie

Posted 3 months ago

“This web site is so easy to navigate lovely choices I would highly recommend”

Helpful Report

Posted 3 months ago

Hello Sue, Thank you for your wonderful review! We're so pleased to hear that you found our website easy to navigate and enjoyed our lovely choices. Your recommendation means a lot to us! We look forward to serving you again soon. Best wishes, Katie

Posted 3 months ago

“Much the same as below. Flowers delivered late 3 emails to customer service no courtesy of an acceptance or reply. Again as above 50.00 wasted.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We sincerely apologise for the late delivery and any frustration caused by the lack of perceived response to your emails. Providing excellent service is our priority, and we regret falling short of your expectations. Upon reviewing our records, I see that our team has responded to your emails on three occasions, including this morning, requesting confirmation of the delivery details. Please let us know if there’s anything further we can assist you with to resolve this matter. Warm regards, Rosie

Posted 3 months ago

“Hi, do not use prestige flowers, ordered flowers on line, had notification flowers had been delivered and left at front door, we were in the house at the time of the delivery and there were no flowers at door, checked tracking and proof of delivery photo, the photo showed boxed flowers at a front door only not mine. Phoned customer services, she checked tracking and said it’s been delivered, she didn’t believe that the front door was not mine, in the end she offered to re-send but could not guarantee they would get to my front door, I asked for refund and she said no, because the flowers had been delivered???? Asked to speak to supervisor and was told he had just stepped into a meeting. So to sum up customer services no help at all and trying to speak to a supervisor absolutely no chance always stepping into a meeting. Waiting to see if I get a phone call back to try and resolve issue. Waste of space!!!!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I understand how frustrating it must have been when your order didn’t arrive as expected. Please accept our sincere apologies for the inconvenience and upset caused. It’s disappointing to learn that the proof of delivery photo showed the wrong location, and I’m sorry you felt unsupported by our customer service team. We strive to resolve issues like these promptly and effectively, and it’s clear we fell short in this instance. As we rely on tracking updates provided by Royal Mail, we regret that this error occurred. I can confirm that my colleague has arranged for your order to be resent to the original address. Warm regards, Katie

Posted 3 months ago

“Flowers dead within 3 days ordered for my wife on our anniversary unbelievably bad flowers open when arrived by 3 days dead not a great service won’t be using you again”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I am truly sorry to hear about your experience. It’s disappointing to learn that the flowers did not last as they should have, especially for such a meaningful occasion as your anniversary. We aim to provide fresh, high-quality blooms with every order, and it’s clear we fell short in this instance. Please accept our sincere apologies for the upset caused. I can see from your order that our customer service team have responded to your email and they are awaiting your reply. Best wishes, Rosie

Posted 3 months ago

“I uploaded pictures, what I ordered and what my friend got for her birthday!!! First of all, delivered not on the date been booked. One day later, but what I can see from the tracking been sent 3 days before been delivered.... An excuse that using third part company for deliver, it's not my problem, I want to get what I paid!!! P.s. some flower been thrown away as was damaged!!! So thanks for £56.48 disaster!!!! I would never will recommend this company!!!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for bringing your concerns to our attention. I’m truly sorry to hear about the issues you experienced with your order, especially with the delivery timing and the condition of the flowers upon arrival. It’s understandable how disappointing it must have been not to receive your gift on the expected date. We understand that any delay, especially for a special occasion like a birthday, is unacceptable. While we do engage third-party couriers to deliver our products, we take responsibility for ensuring our customers receive what they paid for and we are sorry that we missed the mark this time. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this further for you. Best wishes, Ellie

Posted 3 months ago

“Advertisement is very misleading. This gives he impression that it is local. It is not. I could not find any reference to flowers being delivered by Royal Mail. It is disappointing to find this out on the day of delivery with a delivery time of 7am to 7pm. If i had known this upfront, i would either choose same day or another florist that would deliver the day I wanted.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your thoughts. We sincerely apologise for the misunderstanding regarding our delivery service. We understand how important it is to have accurate information upfront, and we regret that the details provided did not meet your expectations. The use of Royal Mail for deliveries can sometimes lead to delays that are beyond our control, and we’re sorry for any disappointment this has caused on the day of delivery. We appreciate your feedback and will work on improving our communication regarding delivery expectations. Warm regards, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,655 reviews