Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JUST MAKE HER HAPPY…..”

Helpful Report

Posted 4 months ago

Hello Eugene, Thank you for your review. We are thrilled to hear your order was well received. Kind regards, Tom.

Posted 4 months ago

“Flowers look nothing like the photo used to choose them. I'm so dissapointed and embarressed and will never use this company again. The bunch received was pathetic to say the least. I also paid extra for the next size up but what was recieved couldn't even compare to the standard bunch. What a rip off. Save yourself the embaressment and buy from tesco”

Helpful Report

Posted 4 months ago

Hello Sam, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 4 months ago

“Very nice website, very easy to use and order from will check back after delivery is successful thanks”

Helpful Report

Posted 4 months ago

Hello, Thank you for your kind words. We’re honored to have been a part of such a meaningful moment, and we're glad the flowers met your expectations. Your continued trust in us means a great deal. We look forward to serving you again in the future. Kind regards, Tom.

Posted 4 months ago

“Flowers have not arrived even though I paid extra for delivery to be before 1pm ! Customer service an absolute joke telling me the courier was unable to deliver due to the property being unaccessible even though I sent a picture of the street i live on to show just how accessible it is they are refusing to re-emburse me Flowers were supposed to be a surprise birthday gift from my son to my partner! Absolute disgrace of a company will not take responsibility DO NOT USE THIS COMPANY EVER £70 WASTED”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We are sorry to hear your order was not delivered as expected. According to our records, an attempt was made on the expected date before 1pm. Unfortunately, the recipient's availability to receive the order is beyond our control. We appreciate your understanding and are here to assist you with any further concerns. Kind regards, Tom.

Posted 4 months ago

“You will see from my photos below why I was very disappointed with flowers that were supposed to cheer up my cousin who is going through a very hard time. She thanked me and I was so embarrassed that she will believe that the flowers she received were what I’d chosen.”

Helpful Report

Posted 4 months ago

Hello Eileen, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“Great website, easy to use and more options than I could ever wish for”

Helpful Report

Posted 4 months ago

Hello Hayley, Thank you for your fantastic review! We're thrilled to hear that you find our website great, easy to use, and offering more options than you could wish for. Providing a wide range of choices is something we strive for, and we're delighted it's meeting your needs. We appreciate your feedback and look forward to serving you again in the future! Kind regards, Tom.

Posted 4 months ago

“Website is rather difficult to navigate! No, I don't like it!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 4 months ago

“I’m not really happy.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 4 months ago

“For paying £70 for large binge of flowers. These are not large bunch and some are dead. Not happy. I will not be using this service again.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 4 months ago

“If I could give you 0, I would. Requested birthday flowers to be delivered on 17 July 2024. I then discover that they will not be delivered until today because I ordered after the cut-off time of 10pm. I was not made aware of this. Very disappointed. Offered £10 goodwill gesture - which I will not accept as I will not be ordering from this company again”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 4 months ago

“SO DISAPPOINTED 😢 Read all the customer reviews and ordered a bouquet for my aunts birthday with next day delivery (as advertised) that was Monday(for delivery Tuesday)and now it’s Thursday and still no delivery, so totally missed her birthday . Emailed yesterday and no response ..DEFINITELY WOULD NOT USE THIS COMPANY AGAIN !”

Helpful Report

Posted 4 months ago

Hello Si, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. A member of our customer support team has now contacted you. Kind regards, Tom.

Posted 4 months ago

“Prestige Flowers are a very reliable and helpful ( when I muddle up my order!) service. Their next day delivery and website are simple to use and if I want to send additional gifts, there is a lovely choice of items. Flowers are in beautiful condition and reasonably priced. Thank you for being there for us!”

Helpful Report

Posted 4 months ago

Hello Joy, Thank you for your wonderful review! We're thrilled to hear that you find Prestige Flowers to be reliable and helpful, especially when there are order adjustments. We're glad you appreciate our next day delivery and user-friendly website, as well as the lovely choice of additional gifts. It's fantastic to know that the flowers arrive in beautiful condition and are reasonably priced. We're grateful for your support and look forward to continuing to serve you! Kind regards, Tom.

Posted 4 months ago

“The saddest flowers i have ever seen arrived which were supposed to brighten a very special persons day Bruised and brown foliage, wilted petals, looks like they have had no care given to them from start to finish. Please avoid this florist and this company.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. I can see you have been in contact with our customer support team and this has now been resolved. Kind regards, Tom.

Posted 4 months ago

“I want to thank prestige flower because help me to make my best friend and family happy without any stress and afford for me”

Helpful Report

Posted 4 months ago

Hello Sabreen, Thank you so much for your kind words! We're delighted to hear that Prestige Flowers helped make your best friend and family happy without stress or hassle. Your satisfaction is our top priority, and we're grateful for the opportunity to be part of your gifting experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Kind regards, Tom.

Posted 4 months ago

“Ordered flowers for my partners birthday and they arrived a day late and half dead flowers as you can see from.my photos. I contacted prestige to which they offered £15 off next order all I wanted was replacement flowers which they refuse I will not be using their services again”

Helpful Report

Posted 4 months ago

Hello Brian, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. I can see you have been in contact with a meebr of our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“I’m so pleased & happy with my experience with the Prestige Flowers, i placed the order on Monday the 16th of July to be delivered on Wednesday 17th of July, it was my first time to order something from abroad to be delivered to someone in another country, they didn’t disappoint my decision & won’t be my last time to do the same again. They will always be my first choice of gifting my beloved ones.”

Helpful Report

Posted 4 months ago

Hello Wesal, thank you for your review. Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Prestige Flowers and that your order was delivered promptly and as expected. It's great to know that we could meet your expectations for international delivery. We appreciate your trust in us and look forward to being your first choice for gifting your beloved ones in the future! Kind regards, Tom.

Posted 4 months ago

“easy to order”

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Posted 4 months ago

Hello Catherine, Thank you for your review. Thank you for your feedback! We're glad to hear that you found the ordering process easy. We appreciate your support and look forward to serving you again! Kind regards, Tom.

Posted 4 months ago

“Take note that any complaints need to be within 3 days. Ordered sunflowers for a birthday, they never opened and are dead only five days later despite being fed and watered. Supposedly “fresh” flowers. Didn’t even last a week.”

Helpful Report

Posted 4 months ago

Hello Steve, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has now contact you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“The flowers on offer are beautiful and the buying process is very easy! Brilliant to use to send flowers to family and friend or those you care about! Will definitely use again!”

Helpful Report

Posted 4 months ago

Hello Sharone, Thank you so much for your amazing 5-star rating and kind review of Prestige Flowers! We are thrilled to hear that you found our flowers beautiful and that the buying process was smooth for you. We truly appreciate your feedback regarding how easy it is to send flowers to your loved ones and friends with Prestige Flowers. We assure you that we will continue to provide exceptional service and floral arrangements. We can't wait to serve you again! Best regards, Tom.

Posted 4 months ago

“Thanks to Natasha at Prestige Flowers Customer Services for resolving a Germany delivery issue!”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We're delighted to hear that Natasha at Prestige Flowers Customer Services was able to resolve your Germany delivery issue. We appreciate your kind words and will be sure to pass along your thanks to Natasha. If you need any further assistance, please don't hesitate to reach out. Kind regards, Tom.

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews