Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,948 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,948 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So Bad minus stars if I could. Birthday delivery 2 days after event. They hide behind T&c. Their biz should ensure delivery date as they in business for special occasions. DONT USE THeM.”

Helpful Report

Posted 3 months ago

Hello Mike, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. Please accept our sincere apologies for the inconvenience caused by the late delivery of your birthday order. We completely understand that timing is crucial for special occasions, and we deeply regret any disappointment or frustration this may have caused. We understand your frustration with our reliance on Terms and Conditions and acknowledge that it is our responsibility to ensure the delivery date. Once again, thank you for sharing your experience with us. We sincerely apologise for any inconvenience caused and we hope to have the opportunity to serve you better in the future. Best regards, Rosie

Posted 3 months ago

“after the not so great generic customer service and looking at peoples reviews. cannot get myself to order for next day delivery. its to a work place address for an event, so evening delivery or if its not arrived ont he day will make it useless. cannot rely on the service as its says upto 7.30 pm for delivery!! not good. not ordering delivery is very expensive too and if you dont get order then its a waste of money.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We’re sorry to hear that you have concerns about our delivery service. We understand how important timely delivery is, especially for special events. While we aim to deliver as early as possible, our delivery window is set to ensure flexibility for our couriers. That said, we’re always working to improve and take your concerns seriously. We do offer a guaranteed before 1 pm delivery service. However, the cut-off for this is 2 pm, rather than our 10pm cut-off for standard delivery. Warm regards, Rosie

Posted 3 months ago

“Very quick and easy process. I bought some flowers for a friend and she loved them. They arrived on time. I had regular updates from Royal Mail to let me know about the delivery process too which was great. Thank you for your excellent service.”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely review! We’re delighted to hear that the process was quick and easy for you, and that your friend loved the flowers! It’s wonderful to know that the delivery updates from Royal Mail kept you informed – we always aim for a smooth and stress-free experience. We look forward to serving you again in the future!

Posted 3 months ago

“DONT WASTE YOUR MONEY..... for £25 bouquet I have had better for £3 from the corner shop and because I complained a day late they wouldn't do anything but give me a £10 off my next bunch like I would use this company again the picture was false advertising to what I received!!!!!”

Helpful Report

Posted 3 months ago

Hello Tracey, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience. It’s always our goal to provide the highest quality flowers, and we deeply regret that we fell short in your case. We understand your disappointment and take your feedback seriously. Although we have policies in place regarding complaints, we appreciate your input and will review our practices to ensure this doesn't happen again. Warm regards, Katie

Posted 3 months ago

“Would of been better off going to a supermarket!! Don't waste your money with this company”

Helpful Report

Posted 3 months ago

Hello Chris, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback. We sincerely apologise for the disappointment and inconvenience you experienced with our services. We strive to provide the highest level of customer satisfaction, and it is clear that we fell short of your expectations on this occasion. We are truly sorry for this. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 months ago

“The very worst service !! They missed the scheduled date and deliver the next day like it’s ok !! The birthday is over !! Do not buy from this company and their very unhelpful just excuses and terms and conditions bla bla”

Helpful Report

Posted 3 months ago

Hello Jay, I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and I understand how disappointing it is for a birthday gift to be delayed. Your feedback is important, and we will address this with our team to prevent similar issues in the future. Warm regards, Katie

Posted 3 months ago

“I’ve ordered from you before on line without a problem. In the end today, I phoned to put my order in. The chat bot wouldn’t leave me alone and making the order became impossible despite restarting several times”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and I’m sorry to hear about your experience with the chatbot. We appreciate your previous orders and want to ensure a smooth process for you. If you have any further issues or need assistance, please don’t hesitate to reach out to our customer service team directly. Your satisfaction is important to us!

Posted 3 months ago

“If you want your flowers delivered on a specific date do not use Prestige Flowers. I've used them twice and both occasions, they have arrived late, despite ordering in plenty of time. Not much use when your birthday come and gone.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We understand your frustration with the delayed delivery of your flower orders. We strive to ensure timely deliveries and apologise for any inconvenience this may have caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 3 months ago

“Dont waste your money. They make the bunches of flowers look very plump on the website and when your recipient receives them they look like a tattered scrawny bunch of flowers that have been bashed around in transit. Several stems were broken on my order. You will get a better deal going through a supermarket...”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. I’m really sorry to hear about your experience. This is certainly not the standard we aim to uphold. We appreciate your feedback, as it helps us improve our service. I’ve found your order and noticed that our customer service team is waiting for your response to assist you further. Warm regards, Rosie

Posted 3 months ago

“I use Prestige flowers a number of times and they need let me down . Service is five star value. Recommend them to everyone 👍”

Helpful Report

Posted 3 months ago

Hello Simon, Thank you for your amazing review! We're thrilled to hear that you've had such positive experiences with us. Your recommendation means the world to us, and we’re grateful for your continued support!

Posted 3 months ago

“Very misleading, I asked for flowers to be delivered to transport office and they where just left in reception, wasted my money , won't use again”

Helpful Report

Posted 3 months ago

Hello Carol, Thank you for your review. I'm sorry to hear about your disappointing experience. We understand how important it is for deliveries to be made as requested, and we apologise for not meeting your expectations. Your feedback is valuable, and we’ll work on improving our delivery process. Thank you for bringing this to our attention, and we apologise for any inconvenience caused. Warm regards, Rosie

Posted 3 months ago

“Bad quality flowers received on Friday 20th of September, decided to complain as flowers died by Tuesday 24th of September, took photos to show the quality received and how the flowers looked, Louis M from CS service stated that the complaint is outside the 3 days window (even if offices are closed on Saturday and Sunday) I cannot get a refund. Worst of all offering a £10 voucher to use on the next purchase! Are they kidding, I would never use this company again! How would you rate the customer service you received? 1 Poor”

Helpful Report

Posted 3 months ago

Hello Ana, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and the disappointment with the quality of the flowers and our response. We understand how disappointing this must be. Your feedback is important to us, and we will use it to improve our processes. We sincerely apologise for the inconvenience and frustration this has caused. Warm regards, Katie

Posted 3 months ago

“Ordered some flowers for my nans birthday. They arrived on time but were supposed to come closed but were already open, so only lasted less than 2 days.”

Helpful Report

Posted 3 months ago

Dear Rael, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your valuable feedback. We would like to apologise for the inconvenience caused by the flowers being delivered already open instead of being closed as requested. We understand how disappointing this must have been, especially on such a special occasion like your nan's birthday. Our priority is always to provide fresh and beautiful flowers that last long, so we sincerely apologise for falling short of your expectations in this regard. We understand that the flowers only lasted for a very short period of time, which is certainly not what we strive for. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 3 months ago

“Simple and easy way to send flowers and a card to your loved ones”

Helpful Report

Posted 3 months ago

Hello Philip, Thank you for your lovely feedback! We're so glad to hear that you found our service simple and easy for sending flowers and cards to your loved ones. Your satisfaction means a lot to us, and we look forward to helping you celebrate more special moments in the future!

Posted 3 months ago

“After reading reviews I will not buy!”

Helpful Report

Posted 3 months ago

Hello, We’re sorry to hear that the reviews have led to this decision. We strive to provide the best possible experience for all our customers, and we value your feedback. If you have any specific concerns or questions, please feel free to reach out. We’d love the opportunity to address them and provide you with the service you deserve.

Posted 3 months ago

“I will never ever use this company again !! Had the worst experience with this guys & ruined my wife’s special birthday . Clearly their website is misleading, I went to their website & ordered a flowers on the next day delivery section ! It’s clearly say’s order before 10pm to get the next day delivery . When I put my postcode it clearly said that the flowers will be delivered next day!! I bought the flowers for £35.99 for next day delivery & paid a delivery fee of £5.99 extra for the next day delivery . Once the order was placed , I received an email from Royal Mail to say that it will not be delivered next day & will be delivered the following day after my wife’s birthday . When I phoned the customer service , they said you need to read the terms and conditions , we say next day delivery ( but in term and condition we also said that next day delivery flowers can take upto three days ) !!! For this I could have ordered through Uber from my local store & they would have delivered a nice flower within a hour !!!! And lot cheaper ( definitely lot cheaper than this guys )!!!!!!! They also said , Royal Mail will say that they can’t deliver tomorrow but keep checking there website they have until evening 7pm to deliver , I was keep checking on their website & wasted my time & the order never arrived !!! Finally I asked one of my friend to buy the flowers from a local shop & got delivered to my wife !!! It was one bitter experience, I will report this to trading standards !!!! DONT USE THEM !!!!!!!!! CERTAINLY I WILL NOT !!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. I am sorry to hear about your experience, and I understand how disappointing it is to have your wife’s special birthday affected. We strive to provide clear information about our delivery services, and I regret that this was not your experience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback about the clarity of our terms and conditions is important to us, and we will take it into consideration for future improvements. Warm regards, Rosie

Posted 3 months ago

“Do not use. Flowers not delivered for a 60th birthday. Live chat with customer service who did absolutely nothing I am absolutely disgusted”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I am sorry to hear about your experience, especially on such an important occasion. We understand how disappointing and frustrating this must have been. This is not the standard of service we aim to provide, and we deeply apologise for the inconvenience caused. Thank you for bringing this to our attention. I will feed this back to the relevant department to ensure this does not happen again. Warm regards, Rosie

Posted 3 months ago

“Awful company, should not use, using 3rd party delivery companies then leaving it up to you to resolve any issues. Will not be using again”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and I’m truly sorry to hear about your experience with our delivery service. We understand how frustrating it can be when issues arise, and we regret that you felt unsupported in resolving them. We strive to provide a seamless experience for our customers, and your concerns are important to us. I will feed this back to the relevant department. Warm regards, Katie

Posted 3 months ago

“I ordered a bouquet for my friend's 70th birthday, she sent me a photo of the flowers when they arrived to say I am disappointed is an understatement. When I contacted Prestige and sent them a photo of the flowers from their website and the ones actually delivered, their reply was that they couldn't see any difference. PLEASE DO NOT USE THEM”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience, and I’m very sorry to hear about your disappointment with the bouquet for your friend’s birthday. We understand how important it is for such occasions to be special, and it’s disheartening to learn that the flowers did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 3 months ago

“Thank you. Flowers arrived on time, happy with your service.”

Helpful Report

Posted 3 months ago

Dear David, thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are delighted to hear that you were happy with our service.

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,948 reviews