Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,909 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only gave this a 2 star rating due to delivery being on time. Very disappointed with the flowers that arrived. The flowers that I ordered was Rose and Lilly with plenty of green foliage plenty of pink lillies and pink roses. Instead I got 4 red roses couple of freesias and a few green foliage and gold sprayed leaves. Yes it was last minute but paying £31 in total I could have bought these for £6 at the petrol station. First photo is what I ordered and the rest is what I received.”

Helpful Report

Posted 3 weeks ago

Hello Sarah, Thank you for sharing your feedback with us. I’m pleased to hear that the delivery was timely, but I’m genuinely sorry to learn that the flowers did not meet your expectations. We understand how important it is for our arrangements to reflect the quality that our customers anticipate. Your comments regarding the content of the bouquet are invaluable and will be shared with our team as we continually strive to improve our offerings. Our customer service team have responded to your email today. Best wishes, Katie

Posted 2 weeks ago

“flowers on website look attractive. hope to equally be surprised on delivery.”

Helpful Report

Posted 3 weeks ago

Hello there, Thank you for your great 4-star review! We're so pleased to hear that you find the flowers on our website attractive. We truly hope the delivery brings you the surprise you’re looking for! Your feedback is important to us, and we’re here to ensure your experience exceeds your expectations. Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“To be honest or nearly £40 very disappointing, my bouquet was not how I imagined, I had no feed for the flowers and more hedge row than I needed. I asked for a medium bouquet but if that was medium small must be 2 flowers and all the hedge row they can get in the wrapping”

Helpful Report

Posted 3 weeks ago

Hello Mr Adlam, Thank you for sharing your feedback with us. I’m really sorry to hear that your bouquet did not meet your expectations and that you felt it lacked the quality you anticipated for the price. We strive to create beautiful arrangements that delight our customers, and I regret that we fell short in your case. Please could you share some images of the bouquet with us at enquiries@prestigeflowers.co.uk? Please be sure to include your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

“Paid £40 for a bouquet I could of got a better spray in Asda for £20”

Helpful Report

Posted 3 weeks ago

Hello Roy, Thank you for your feedback. I’m sorry to hear that the bouquet did not meet your expectations and that you felt it didn’t represent the value you anticipated. We always aim to provide high-quality arrangements that delight our customers, and it's clear we fell short in your case. If possible, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 weeks ago

“The flowers delivered to my Mother in law 23/12/24 were an absolute disgrace. 5 roses a few dead and droopy tulips and a mish mash of greenery. I will never use this company again”

Helpful Report

Posted 3 weeks ago

Hello Catherine, Thank you for sharing your feedback with us. I’m truly sorry to hear that the flowers delivered to your mother-in-law did not meet your expectations. We aim to provide beautiful arrangements that bring joy, and it’s disappointing to learn that this was not the case. Your comments about the condition of the flowers are important to us and will be taken seriously as we strive to improve our service. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 weeks ago

“Item delivery delayed 3 times - will not arrive in time for Christmas. Furious. Will never use again. No communication, no apology. Appalling service.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the delays you’ve encountered with your order. We understand how frustrating it is when things don't go as planned, especially during such an important time like Christmas. Please know that your feedback is crucial to us, and we are looking into the lack of communication and the overall service you’ve received. Best regards, Tom

Posted 2 weeks ago

“Thank you once again prestige flowers,our Christmas bouquet is absolutely stunning and so fresh.So glad I found you.Have a lovely Christmas.x”

Helpful Report

Posted 3 weeks ago

Hello Muriel, Thank you ever so much for your wonderful 5-star review! We're absolutely delighted to hear that you found your Christmas bouquet stunning and fresh. It means the world to us to know you’re happy with our service. Wishing you a lovely Christmas as well! Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Beyond angry and disappointed. Prestige Hamper was not delivered and customer service nonexistent. Has this company dropped off the earth??!! They took my money and left me nothing.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I’m genuinely sorry to hear about your experience with Prestige Flowers. It's deeply disappointing to know that your order was not delivered and that you felt unsupported in reaching out to us. We strive to ensure that every customer’s experience is a positive one, and it sounds like we have fallen short in this instance. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 weeks ago

“Ordered a birthday flower for my bestie's birthday for 22 Dec. What arrived was a scraggly 'bouquet' unlike the picture from the website. I thought I could trust Prestige Flowers to carry our love from Singapore over to my best friend in Scotland. 2 flower stems were already broken off in the box. Flowers did not even bloom. I include the photos what was received compared to what was in the website. I want a 50% refund.”

Helpful Report

Posted 3 weeks ago

Hello Rosita, Thank you for your feedback, and I'm truly sorry to hear that your experience did not meet your expectations. It’s disheartening to know that the bouquet you ordered did not reflect the quality we aim to provide, especially for such a special occasion as a birthday. Please could you send us some images, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 weeks ago

“I would give this company zero stars. I ordered some flowers and quickly realized I had put the wrong door number. I emailed immediately to ask them to correct this to be informed that it couldn’t happen ( the day after). They sent them to the address given, still not corrected & that person refused them, royal mail returned them to this company and despite 3 emails with the correct house number they then resent to the wrong address again. By now, the flowers would be dead anyway They offered me a £15 voucher for my next purchase to which I responded that I didn’t want it as I wouldn’t be using again or recommending them either Absolute joke of a company”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback with us. I’m genuinely sorry to hear about the issues you encountered with your order and the frustration it caused. We understand how crucial it is for deliveries to be handled correctly, especially when you have a specific address in mind. Your experience did not reflect the standards we aim to uphold, and I apologise for the inconvenience this has caused you. I appreciate your comments, as they help us identify areas for improvement within our service. Best wishes, Rosie

Posted 2 weeks ago

“I bought these for a friend as a thank you. I only ordered them yesterday, & they were delivered today - Christmas Eve! And they were tulips which is a bit more special at this time of year!”

Helpful Report

Posted 3 weeks ago

Hello Nicola, Thank you for your fantastic 5-star review! We’re overjoyed to hear that your friend received the tulips on Christmas Eve – it’s always lovely to brighten someone’s day, especially this time of year. Your kind words truly motivate us to continue providing exceptional service. Wishing you and your loved ones a wonderful holiday! Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Roses are dying not even a day old.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback with us. I’m very sorry to hear that the roses you received were not fresh and have already begun to wilt. This falls short of the quality we aim to deliver and the experience we intend for our customers. Your comments are greatly appreciated and will help us enhance our quality control processes moving forward. I have reached out directly via email. Best wishes, Ellie

Posted 2 weeks ago

“Avoid at all costs. Absolute cowboys. Money taken, no delivery, lines closed.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback, and I'm genuinely sorry to hear about the issues you encountered with your order. It’s incredibly frustrating when expectations are not met, especially when it involves something as important as a delivery. Our customer service team have responded to your email. Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Used this site many times lovely flowers always deliver when they say. Reasonable prices.”

Helpful Report

Posted 3 weeks ago

Hello Pat, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you've been pleased with our flowers and timely deliveries. Our team works hard to provide quality at reasonable prices, so your support truly means a lot to us. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“spoilt xmas delivered to wrong address whose owners were away for Xmas. Hood job neighbour was looking after post etc. Address was very clear on box.”

Helpful Report

Posted 3 weeks ago

Hello Thomas, Thank you for sharing your feedback with us. I’m truly sorry to hear that your order was delivered to the wrong address and that this caused disappointment during the festive season. We understand how important it is for arrangements to reach the intended recipients on time and at the correct location. Your comments regarding the address clarity are valuable, and I will ensure they are addressed with our team to prevent such issues in the future. Best wishes, Rosie

Posted 2 weeks ago

“Billing and delivery addresses were jumbled up so flowers are just bouncing around between sorting depots. Unable to fix with the couriers, and prestige flowers aren't answering their phones despite it not being a bank holiday. Looks like my mum won't be getting her Xmas flowers and chocolates. This is the second bad experience I've had with prestige. Last one was poor quality flowers that died within a day of delivery.”

Helpful Report

Posted 3 weeks ago

Hello Dan, Thank you for sharing your feedback. I'm genuinely sorry to learn about the issues you've encountered with your order and the lack of communication from our team. It’s disheartening to hear that your experience has not met your expectations, especially during this important season for gifting. I have located your order and can see that our customer service team have reached out today. Best regards, Rosie

Posted 2 weeks ago

“Extremely disappointed with the service. No card delivered with the flowers and glass vase was broken. I will not be using this service again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I’m very sorry to hear about the issues you encountered with your order, particularly the missing card and broken vase. That is certainly not the experience we aim to provide, and I can understand your disappointment. I have located your order and can see that this is being investigated. We hope this can be resolved! Best wishes, Katie

Posted 2 weeks ago

“I have sent to a client's office, and the delivery was at 8pm!! no one was there, how do you send to office this late!!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback with us. I sincerely apologise for the late delivery to your client's office. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best regards, Rosie

Posted 2 weeks ago

“Maybe it was the time of year but the flowers were 2 days late and they looked like they had been thrown together in a hurry.”

Helpful Report

Posted 3 weeks ago

Hello Mrs Gordon, Thank you for taking the time to share your experience, even though it was not up to your expectations. I truly apologise for the delay in delivery and the presentation of the flowers you received. We understand how important it is for our arrangements to arrive looking their best, especially during this busy time of year. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback is greatly appreciated, and we will certainly address your concerns with our team to ensure improvements are made moving forward. Thank you again for your input. Best wishes, Katie

Posted 2 weeks ago

“A mess. Ordered birthday flowers but it not arrived in time. The delivery is just a mess really bad. Will not order from here anymore.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience, and I’m genuinely sorry to hear that your birthday flowers didn’t arrive on time. We understand how disappointing it can be when things don’t go as planned, especially for special occasions. Your feedback about the delivery issues is incredibly important to us, and we will use it to address the situation with our team to ensure improvements are made. I can see that our customer service team has responded to your email. Best wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 270,909 reviews