Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,339 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never heard of you until you appeared on Chris Evans show, what a delight it was to hear about your business and how successful you have become. I have just ordered a 25th wedding anniversary bouquet for my daughter and husband which look amazing. Thank you.”

Helpful Report

Posted 1 month ago

Hi Nick, Thank you so much for your lovely feedback! We’re thrilled to hear that you discovered us on Chris Evans' show and that you chose us to celebrate such a special occasion—your daughter and husband’s 25th wedding anniversary! We can’t wait for you to see the bouquet, and we’re confident it will be amazing. Your support means a lot to us, and we look forward to serving you again in the future!

Posted 1 month ago

“Prompt delivery, but disappointed with the size of the bouquet. I asked for the middle option,just wonder if we were sent the small option.picture can be sent if required,”

Helpful Report

Posted 1 month ago

Hello Alan, Thank you for your feedback! We’re glad to hear that the delivery was prompt, but we’re sorry to learn that the size of the bouquet did not meet your expectations. We strive to provide accurate representations of our products, and we appreciate your willingness to send a picture. Our customer service will reach out shortly to look into this to you. Best wishes, Rosie

Posted 1 month ago

“Terrible service Flowers were not delivered and the trouble I had with back and fourth e-mails trying to resolve the issue , which was finally resolved by me going through my bank to get refund. Would not recommend”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and the frustration you faced with the delivery of your flowers. This is not the standard of service we strive to provide, and I understand how disappointing it must have been to go through such trouble to resolve the issue. I appreciate you bringing this to our attention, and I sincerely apologise for any inconvenience caused. We’re constantly working to improve our customer service and your feedback is invaluable in helping us achieve that. Warm regards, Rosie

Posted 1 month ago

“Very happy with the web site. Was easy to use and took no time at all. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We’re so glad to hear that you found our website easy to use and that the process was quick for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.

Posted 1 month ago

“Great quality flowers and beautiful arrangements”

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Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear that you loved the quality of our flowers and the beautiful arrangements. Your satisfaction means the world to us, and we’re thrilled to have met your expectations.

Posted 1 month ago

“Easy to use website! Clear pictures with a friendly nudge for reasonably priced gift add ons, should you choose! I have happily paid £9.99 for 12 months free delivery, decided I deserve a nice bouquet now and then as well as sending beautiful flowers to my loved ones. Thank Prestige Flowers”

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Posted 1 month ago

Thank you so much for your lovely review! We're thrilled to hear that you found our website easy to use and enjoyed our gift add-ons. It’s wonderful that you’ve taken advantage of our free delivery offer—everyone deserves a beautiful bouquet now and then, and we’re delighted to help you spread joy to your loved ones as well!

Posted 1 month ago

“Would never order through Prestige flowers again, not only was my order damaged they wouldn’t resolve by sending another box due to delivery cost. Avoid at all cost”

Helpful Report

Posted 1 month ago

Hello Stacey, Thank you for your review. We’re very sorry to hear about your recent experience with us and that your box arrived damaged. This is not the level of service we strive for, and we completely understand your frustration. We are unable to send out an empty box because it wouldn’t contain the wooden support stick that helps protect the bouquet by preventing the box from crushing the stems. Without this, there’s a higher risk of the box being damaged in transit. Since there were no quality issues with the flowers themselves, we were unable to offer a refund for this order. Warm regards, Rosie

Posted 1 month ago

“I ordered rose and lily bouquet for my partner, well what turned up was an absolute disgrace for the money i paid i contacted customer service and was told there is nothing wrong with them and they have not even replied to my 2nd email, awful awful company my partner is so devastated and disappointed in the quality and price i paid for it.”

Helpful Report

Posted 1 month ago

Hello Jen, Thank you for your review. We sincerely apologise for the disappointment you and your partner experienced with the rose and lily bouquet. This is far from the level of service and quality we aim to provide, and we completely understand how upsetting this must have been, especially for such a special gift. I’m sorry to hear about the lack of response to your second email. I’ve reviewed our system and can confirm that we’ve only received one email from your address. It appears that the ticket was also closed on your end. I apologise if this wasn’t your intention. Warm regards, Rosie

Posted 1 month ago

“First time customer with Prestige. Order flowers for next day delivery for my Wife's birthday. Flowers did not arrive the next day. Royal Mail confirmed it was because they received the item too late from the seller. Contacted Prestige and was met with a barrage of defensiveness and an unwillingness to offer any kind of help or support. Basically was told it was not their issue. Prestige need to know that if they have issues with deliveries, it ultimately falls on them and looks very bad on their business. Once they have your money expect no kind of after care should you run into any issues post purchase.”

Helpful Report

Posted 1 month ago

Hello Tyler, Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment you experienced with your recent order. We understand how important it was for your wife’s birthday, and we are truly sorry that the flowers didn’t arrive on time. Your concerns regarding the handling of your issue are being taken seriously, and we will work to improve both our delivery processes and customer service experience. Warm regards, Tom

Posted 1 month ago

“My son sent me a lovely bunch of roses but they literally were only good for 1 day!! He mustve paid a fortune and is working overseas for our country, I havent the heart to tell him they lasted literally one day :(”

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Posted 1 month ago

Hello Jo, Thank you for sharing your experience, and we’re truly sorry to hear that the roses didn’t last as they should have. We understand how special this gift was, especially with your son sending them from overseas. Please reach out to our customer service team so we can make this right. We want to ensure every bouquet brings joy for more than just a day, and we’d love to help!

Posted 1 month ago

“Repeat customer, ordering is easy and products have never disappointed”

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Posted 1 month ago

Thank you so much for your continued support! We're thrilled to hear that ordering has been easy and that our products have consistently met your expectations. We truly appreciate your loyalty and look forward to serving you again soon!

Posted 1 month ago

“So far so good my neighbour loves them even though she keeps telling me of for buying them .but I don't care as she is so special to me”

Helpful Report

Posted 1 month ago

Hello Mark, Thank you for your lovely review! We’re so glad to hear that your neighbor loves the flowers, even if she gives you a hard time for buying them. It’s wonderful to show appreciation for special people in our lives. We’re here to help you make more memorable moments anytime!

Posted 1 month ago

“Ordered flowers for an aunt's birthday, arrived a day late and then wilted within a few days .. customer services were unhelpful!”

Helpful Report

Posted 1 month ago

Hello Debbie, Thank you for your review. I’m truly sorry to hear that your order was delayed and that you were disappointed with the quality of the flowers. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer than expected, which we do mention on our website. As you reached out to us over a week after the delivery date without any photos, we were unable to investigate the issue further. As an online florist, we do require photographic evidence within three days of delivery to assist with such matters. Warm regards, Rosie

Posted 1 month ago

“Flowers just looked awful. Really dissatisfied. I never usually leave reviews good or bad but at 40 pounds I feel so disappointed. Could have gotten a more impressive bunch from local supermarket.”

Helpful Report

Posted 1 month ago

Hello Peter, Thank you for your review. I’m sorry to hear that you were dissatisfied with your recent order. We always strive to deliver beautiful arrangements, and it's disappointing to know we didn’t meet your expectations this time. Your feedback is invaluable, and I understand how frustrating it can be, especially for a significant purchase. We want our customers to feel they’ve received great value for their money. Please could you email us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 month ago

“Do not use this company. I paid £40 for flowers and card after my friend nan died. They sent a bunch of leaves and 5 roses and 1 tulip!!! After I complained I was told I should have complained within 3 days!!! Photos show what I ordered and what I actually recieved!”

Helpful Report

Posted 1 month ago

Hi Peter, I’m truly sorry to hear about your experience and the disappointment caused during such a sensitive time. We aim to provide beautiful floral arrangements, and it’s disheartening to learn that what you received did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Flowers looked nothing like the picture, ordered large and they are more like small, really disappointed”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you for your feedback. We’re sorry to hear that the flowers you received did not match your expectations or the images shown on our website. We strive to provide accurate representations, and it’s disappointing to hear we fell short this time. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 1 month ago

“Although I initially made a mistake with delivery of the flowers, the system was unhelpful and inflexible and it was impossible to rectify the initial mistake. Despite assurances of help, a “computer says no” attitude prevailed. The flowers were quite pretty, but not exceptional.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m sorry to hear about your experience. We understand how frustrating it can be when issues arise, and we apologise for the difficulty you faced in trying to amend your order. We always aim to provide excellent service and will review this situation to improve our system's flexibility. While we're glad the flowers were pretty, we regret that they didn’t meet your expectations fully. Warm regards, Katie

Posted 1 month ago

“After reading reviews I thought I would share my experience with Prestige Flowers. I live in Australia and order online. I have just ordered for the 4 th time. My friend and family in different parts England have been delighted with my floral gift. Keep up the good work. I will definitely use you in the future. 😊”

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Posted 1 month ago

Hell Susan, Thank you so much for taking the time to share your positive experience with Prestige Flowers! We're thrilled to hear that your friends and family in England have enjoyed the flowers, and we're so glad that you've chosen us multiple times from Australia.

Posted 1 month ago

“I wish I’d read the reviews before spending £36 on a bunch of flowers that arrived pretty much dead! I have emailed customer service to ask them to send me a fresh bunch because I don’t think it’s acceptable to pay for an expensive bouquet that is dead! Tbh I could have bought a bunch from my local garage in better condition for a fraction of the price. I am waiting for their response and will update you all here. Let’s see if their satisfaction garuantee is honoured!”

Helpful Report

Posted 1 month ago

Hello Katy, Thank you for sharing your experience, and we sincerely apologise for the condition in which your flowers arrived. This is certainly not the standard we aim for, and we completely understand your frustration. We’re glad you’ve already reached out to customer service. We hope that this can be resolved. Best wishes, Rosie

Posted 1 month ago

“DO NOT USE!! flowers late, Customer help is one big fob off with excuse after excuse. This is a cowboy operation”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. We apologize for the delay and any issues you encountered with our customer service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that your order is out for delivery today. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,339 reviews