Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,715 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such an easy process to order and delivery has always been on time. Flowers are as seen, beautiful and fresh and they last a good while. So many happy faces and a feeling of delight when they are delivered which is just what I wanted. Highly recommend.”

Helpful Report

Posted 6 months ago

Hello Julie, Thank you so much for your wonderful review! We’re thrilled to hear that you found the ordering process easy and that our flowers have consistently met your expectations. Knowing that our flowers bring joy and smiles is exactly what we strive for. Your recommendation means the world to us!

Posted 6 months ago

“I don’t like to moan about things, but when I received a picture from my mother of her birthday bouquet, I couldn’t help but feel an overwhelming and immediate sense of disappointment at what she’d received. I get that there are times when you need to accept a certain level of “advertisement vs. reality”, but at £64.00 worth of expenditure, I am gobsmacked that this was considered acceptable by the company for that price. I did purchase these at the last minute, but if this is what you’re going to offer people, then please don’t offer next day delivery!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with the bouquet and feel that it didn’t meet your expectations for the price. We strive to ensure that our arrangements match the quality and value represented online, and it’s disheartening to hear we fell short in this instance. Your feedback is important, and I will pass this on to the relevant department. Best wishes, Rosie

Posted 6 months ago

“Order never arrived. No help is being offered to try to resolve the problem. Would rate 0 stars if I could.”

Helpful Report

Posted 6 months ago

Hello Marcus, Thank you for your review. I’m truly sorry to hear that your order never arrived and for the lack of assistance you’ve experienced. This is certainly not the level of service we aim to provide. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 6 months ago

“Failed to deliver on date required and then delivered following evening. I wanted fresh flowers as a birthday present!!! Not happy…”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m very sorry to hear that your flowers were not delivered on the date you requested, especially for such an important occasion. We understand how disappointing this must have been. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 6 months ago

“Very user friendly. Easy to navigate.Two thumbs up.”

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Posted 6 months ago

Thank you for your fantastic feedback! We're delighted to hear that you found our platform user-friendly and easy to navigate.

Posted 6 months ago

“Prestige flowers have always been an excellent company to deal with and I would fully recommend them for all occasions.”

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Posted 6 months ago

Hello Helen, Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with us. Your recommendation means a lot, and we’re grateful to be your go-to for all occasions.

Posted 6 months ago

“Our Flowers looked nothing like the advertisement online, I've seen much better in my local supermarket.”

Helpful Report

Posted 6 months ago

Hello Jason, Thank you for your review. I’m really sorry to hear that the flowers didn’t meet your expectations. We aim to provide beautiful arrangements that match our online images, and it’s disappointing to hear we missed the mark this time. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Ellie

Posted 6 months ago

“Absolute garbage! Ordered on Thursday for Friday delivery. It is now Saturday afternoon and they are STILL with Royal Mail! So, presumably, the wizened remains will turn up on Monday! Go elsewhere! Premium prices for rock bottom service, bordering on false representation”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 6 months ago

“So appreciate you guys. Easy to navigate website. Great service. Very satisfied customer. Keep up the fab work!!”

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Posted 6 months ago

Hello Nik, Thank you for your wonderful review! We're so glad to hear that you found our website easy to navigate and enjoyed our service. It’s fantastic to know you’re a satisfied customer. We’ll definitely keep up the great work!

Posted 6 months ago

“Excellent service. My friend was delighted with her flowers. Will definitely use Prestige Flowers again Thank you.”

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Posted 6 months ago

Hello Linda, Thank you for your lovely review! We're so pleased to hear that your friend loved the flowers and that you were happy with our service. We look forward to serving you again in the future!

Posted 6 months ago

“Underwhelmed by the flowers I received would be putting it politely. £30 for 8 flowers is pretty mad. Especially when the photo on the website looks as it does. And this bouquet was meant to be £40! Madness I can understand why the Mrs hasn't posted about her getting her flowers delivered to her work as when I saw them I was gutted. 10000% sticking with the local flowers hopefully even if they can't fit me in to deliver the day I wanted.”

Helpful Report

Posted 6 months ago

Hello Mark, Thank you for your feedback. I’m really sorry to hear that you were disappointed with the flowers and felt they didn’t match the website photo or the price. We aim to provide quality and value, and it’s clear we missed the mark in this instance. The image shown on the website is a medium size as stated in the description. As you ordered a standard size, there are fewer stems. Warm regards, Rosie

Posted 6 months ago

“The flowers I received were not as shown on the website photo. Total mis advertising in my opinion. I won't ever use Prestige Flowers again. Very disappointed with there customer services aswell.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. I’m really sorry to hear that the flowers you received didn’t match the photo on our website and that you were disappointed with our customer service. This is not the experience we want for our customers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 months ago

“Not overly impressed with the amount of flowers for the price I paid.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m sorry to hear that you feel the quantity of flowers didn’t meet your expectations for the price you paid. We strive to provide good value for our customers and appreciate your feedback. If not done already, please send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 6 months ago

“Terrible service. No email advising whether flowers had been delivered safely. I was advised the courier would provide tracking. None was provided. I will not use again.”

Helpful Report

Posted 6 months ago

Hello Amanda, Thank you for your feedback. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 6 months ago

“I have been using prestige flowers for years from Australia to my mother in Cumbria, great service and always happy with their beautiful flowers❤️”

Helpful Report

Posted 6 months ago

Hello Lynne, Thank you for your continued trust over the years! It’s wonderful to hear that you’ve been happy with our service and that we can bring a bit of joy from Australia to your mother in Cumbria. We truly appreciate your loyalty and look forward to delivering more beautiful flowers for you!

Posted 6 months ago

“I have used Prestige for years. I cannot fault them. Absolute perfection on all flowers sent. I think I had 1 problem but that wasn't their fault. Postal strike. They still helped the problem. I love Prestige 💐 x”

Helpful Report

Posted 6 months ago

Hi Angela, Thank you so much for your kind words and loyalty over the years! We're thrilled to hear that you've consistently been pleased with our flowers. We're always here to help, even when challenges arise, and it’s wonderful to know that you appreciate our efforts. We love having you as a customer!

Posted 6 months ago

“Flowers were not delivered by Royal Mail despite saying they had, and photographing a different house as proof. Please use a different delivery method in future. As you know I am a regular customer but will not order from you until I know Royal Mail are not the courier. So as my recipient is flowerless I would like a refund please”

Helpful Report

Posted 6 months ago

Hello Jane, Thank you for your review. I’m very sorry to hear about the issues with the delivery and the inconvenience caused. It’s unacceptable that Royal Mail did not deliver the flowers and provided incorrect information. We understand your frustration, especially as a regular customer. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Flowers did not arrive . Do not use this company. I will be expecting a full refund”

Helpful Report

Posted 6 months ago

Hello Rob, I’m very sorry to hear that your flowers did not arrive. This is certainly not the experience we aim to provide. I have located your order and can see that this has been resolved. Warm regards, Rosie

Posted 6 months ago

“Order placed and 4 days later, Still not delivered. Despite being promised, and paying for, next day delivery. Also. They use Royal Mail so not the quickest of services all the time. Apparently they cannot get an item to the right place (slight issue with the postcode). Even if the vast majority of the address is correct. Will never use again. Customer service not particularly helpful either. Their advice? Phone Royal Mail. Sorry but the “contract” I entered in to was with prestige flowers. You sought unsatisfactory service from Royal Mail. So beautiful flowers sitting dying in some sorting room somewhere for days and the intended recipients of the flowers will not have my condolences upon the loss of their beloved pet. Steer clear and use a better service. Stay local!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues with your delivery and the frustration you’ve experienced. It’s unacceptable that your order wasn’t delivered as promised and that you encountered difficulties with the courier. We understand how important timely delivery is, especially for such meaningful occasions. We will look into this issue with Royal Mail to ensure it doesn’t happen again. Your feedback is invaluable, and we sincerely apologise for the inconvenience and disappointment. Best wishes, Rosie

Posted 6 months ago

“Our delivery arrived late afternoon today 6th Sept, the carton was damaged (mentioned to the driver who said it was just in the warehouse) the quality of the flowers is poor and bears no relation to your sales display, this is so disappointing and not acceptable, I will not be continuing with my account with your company, your system will not allow me to issue pictures”

Helpful Report

Posted 6 months ago

Hello Diane, Thank you for your review. I’m truly sorry to hear about the issues you experienced with your delivery. It’s unacceptable that the box was damaged and the flowers did not meet your expectations. We take these matters seriously and want to address them promptly. We apologise, but we’re unable to provide specific delivery times as we rely on a third-party courier company for our deliveries. They manage their own delivery schedules, which means we don’t have control over the timing. We’re sorry for any disappointment or inconvenience this may cause. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 271,715 reviews