Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,631 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd time in a month I have used this company. Problem is the medium bunch of flowers rec'd were not very good. I did try to include a photo but it wouldn't upload just to show how bad they looked compared to the website.”

Helpful Report

Posted 3 months ago

Hello Dougie, Thank you for your review. I’m really sorry to learn that the medium bunch of flowers you received didn't meet the standards we strive for. I understand how frustrating it can be to receive something that doesn't resemble what's shown on our website. I can see that this is being looked into. Best regards, Katie

Posted 3 months ago

“I ordered flowers for my mum and dad’s 56th wedding anniversary. My dad past away in December last year and this was a wish of his not to forget flowers to my mum on their anniversary. I was totally disappointed in the flowers the box was all ripped and the flowers were all withered the petals were falling off. No card either. I put in a complete and all they are doing is giving me £15 back. It’s not about the money it’s about how my mum felt receiving these flowers. I will never order from them again!!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are truly sorry for the disappointment with the quality of the flowers and the condition they arrived in, especially given the sentiment behind your order. Your experience falls far short of the high standards we strive to uphold, and we’re committed to learning from this. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 3 months ago

“Have emailed in, expecting a refund . Card is awful all creased and cheap and nasty . Chocolates taste dreadful . Roses are already brown on the outside. It’s my 60th birthday and it’s such a disappointing surprise from my husband . We would like our £54 back ! You can have it all back”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your 60th birthday. It's disappointing to know that the flowers and chocolates fell short of what you anticipated, and I can understand how upsetting this must be. We always aim for the highest quality in our products, and I regret that we did not deliver that to you. I can see that our customer service team has responded to your email. We hope that this can be resolved. Best wishes, Katie

Posted 3 months ago

“Just simply awful. Take nearly £60 from me and not at all bothered if the flowers arrive on time or not. Suggesting I should contact Royal Mail. They are happy to go by what Royal Mail put in their tracking system (attempted delivery) but not wanting to listen to the fact that the person receiving was in all day, waiting for the delivery. Awful customer service and attitude to the actual paying customer.”

Helpful Report

Posted 3 months ago

Hello Jeff, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. We understand how frustrating it is when deliveries don’t go as planned, especially when you're counting on them. While we certainly rely on Royal Mail for tracking, I want you to know that your concerns are important to us, and I will feed this back to the appropriate department to help improve in the future. Best regards, Katie

Posted 3 months ago

“Be warned that your flowers may be delivered anonymously unless you pay extra for a greetings card, and even then it might not have your name on it! Have sent flowers by Prestige twice, and received once. This was what happened on all three occasions!”

Helpful Report

Posted 3 months ago

Hello Maggie, Thank you for sharing your experience with us. I apologise for any confusion regarding the delivery of your flowers and the greeting card. We strive to enhance the personal touch, and your feedback is important in helping us achieve that. I understand your disappointment with the anonymity issue and will ensure your comments are passed along to our team for review. We’re always looking to improve upon our services and make every delivery a special experience. Best wishes, Katie

Posted 3 months ago

“Very very disappointed. Flowers were late. Why promise next day delivery if it cannot be guaranteed. Just read some reviews and it seems to be a regular occurrence. I have still to check that they have actually arrived and what the content was. Will not use again.”

Helpful Report

Posted 3 months ago

Hello Mhairi, Thank you for taking the time to share your thoughts. I'm truly sorry to hear that your flowers were delivered late. We understand how important timely delivery is and we strive to meet our promises. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. However, your feedback is invaluable, and I’ll be sure to pass it along to our team for improvement. Best wishes, Katie

Posted 3 months ago

“Avoid this company at all costs unless you want that special day ruined. I paid for a bouquet (upgraded it to larger size) for my partner's 65th birthday. The flowers were a disgrace. Within the day, they had started wilting. By the first day after receipt, 40% of blooms were dying. By today, they're all terminal except for a few stalks. I was told I had to accept a replacement bouquet, and when I insisted on a refund (they allegedly offer 100% satisfaction guarantee) they deducted £10. So, the flowers for a special day were appalling, and now I'm expected to pay for the privilege. Absolute charlatans. AVOID! AVOID! AVOID!”

Helpful Report

Posted 3 months ago

Hello Gordon, Thank you for your review. I'm truly sorry to hear about your disappointing experience, especially for such an important occasion. We strive to ensure our flowers are fresh and vibrant upon arrival, and it’s clear we missed the mark here. Our intention with the replacement bouquet was to make things right, but I understand this was not the solution you were hoping for, and I apologise for any additional frustration caused by the partial refund. Warm regards, Rosie

Posted 3 months ago

“Do not use rubbish service customer service leave a lot to be desired”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're sorry to hear about your experience and that our service fell short of your expectations. Providing excellent customer support is very important to us, and we apologise if we missed the mark. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Katie

Posted 3 months ago

“I wish I’d read the reviews prior. I saw the 4 stars from the website and went on to order and paid £5.99 for next delivery and not delivery or customer service response. Worse I subscribed to the 12 months free delivery and regretting. My order number does not even exist 🥹”

Helpful Report

Posted 3 months ago

Hello Sibu, Thank you for sharing your experience with us. I'm truly sorry to hear about the issues you faced regarding your order and the lack of communication from our customer service team. I can confirm our live chat facility closes at 5 pm. However, our team got back to you this morning. Your order was delivered yesterday, 05-11-2024, as requested. The email address on the account appears to have a small error: it ends in “.con” instead of “.com.” This is why you haven’t received any tracking details. Best wishes, Katie

Posted 3 months ago

“Extremely misleading images.”

Helpful Report

Posted 3 months ago

Hello Caroline, Thank you for taking the time to share your feedback. I'm sorry to hear that the images did not accurately represent what you received. We understand how important it is for our customers to feel confident in their purchases, and it's disappointing for us to know we let you down in this aspect. We appreciate your comments and will certainly take them into consideration to improve our service moving forward. Thank you once again for reaching out. Best wishes, Katie

Posted 3 months ago

“Lovely flowers for my wife and easy process website. Reasonable pricing too!!”

Helpful Report

Posted 3 months ago

Hello Rich, Thank you for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that the flowers were lovely for your wife. Best wishes, Katie

Posted 3 months ago

“Flowers didn't arrive until 3 days later, hugely disappointing customer service, however the biggest problem with this company is absolutely over priced flowers they send out. Do not buy from this company. Instead spend half as much money and receive double the quantity and quality of flowers from you local supermarket.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the disappointment caused by the delay and quality of the flowers. We strive to provide fresh, high-quality bouquets on time, and it’s disheartening to hear we missed the mark on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Katie

Posted 3 months ago

“Order number 8282811 My order should have been delivered on the 4th November but as yet has not arrived. Very disappointed and angry as this was for my 88year old sister.”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear that your order has not yet arrived, especially as it was meant for your sister. This delay is certainly frustrating, and I understand how disappointing this must be. We strive to provide a timely service, and I regret that we fell short in this instance. I have located your order and can see that our team are awaiting your reply to look into this for you. Warm regards, Rosie

Posted 3 months ago

“Ordered flowers for a friends birthday yesterday she has just informed me they are disgustingly, she didn’t know the price , but wasn’t worth a penny”

Helpful Report

Posted 3 months ago

Hello Lorraine, I'm very sorry to hear that the bouquet didn’t meet your expectations. This is certainly not the experience we want for our customers or their recipients. Could you please send us a few photos of the flowers, along with your order number, to enquiries@prestigeflowers.co.uk? We’d love the opportunity to review this further and make things right. Thank you for sharing your feedback. Warm regards, Katie

Posted 3 months ago

“The sight showcases its lovely range of flowers. The website can be a bit jumpy as you try to look, which can be a bit off putting and doesn't allow you to have more space to view the range of products”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review! We're pleased to hear that you enjoyed our lovely range of flowers. We appreciate your feedback regarding the website, and we're always looking for ways to improve the browsing experience. Your insights help us make the adjustments necessary for a smoother journey. Best wishes, Katie

Posted 3 months ago

“Most disappointing punch of flowers I have ever received. The £10 extra is a con. Don’t bother as you will still get a very thin and spars looking flowers despite paying for large. Also delivery was late and customer service abrupt. I will not use them again”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience, as it falls short of the high standards we aim to deliver. We apologise for the disappointment with the size of the bouquet and the delivery delay, as well as any inconvenience caused by our customer service. Your experience does not reflect the quality we strive for, and we're addressing your concerns internally to ensure this doesn’t happen again. Warm regards, Tom

Posted 3 months ago

“All went well, including order and delivery, until I saw a photo of the delivered flowers. Didn't look at all like the internet photo...fewer flowers...and I had ordered the large version. I will not use this business again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers you received did not match your expectations based on what you saw on our website. We aim to deliver arrangements that reflect our online images, and I regret that we fell short in your case. I appreciate you bringing this to our attention, and I’ll ensure your comments are shared with our team so we can work on improving our service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 3 months ago

“Terrible arrangement arrived and the lack of support form customer services was a disgrace. Photos below for what I paid for and what arrived and according to the management these are fine!”

Helpful Report

Posted 3 months ago

Hello Sean, Thank you for taking the time to share your experience. I’m truly sorry to hear that the arrangement did not meet your expectations and that our customer service did not provide the support you needed. We aim to ensure that every customer receives the quality they expect from us, and it’s disappointing to learn we fell short in your case. I will share your feedback with our team so we can work on improving our service. Warm regards, Katie

Posted 3 months ago

“Do not use!!! I ordered flowers for my sister .. came and nothing like they were on the website. Smaller hardly any flowers and just awful. After complaining the manager said they were acceptable and nothing else I could do. Will never ever use again.. see photos!!”

Helpful Report

Posted 4 months ago

Hello Claire, Thank you for your feedback. I’m truly sorry to hear about your disappointing experience with our flowers. We strive to match our products to what’s shown on our website, and it sounds like we really missed the mark here. I apologise that our response left you feeling unheard, as this is certainly not the standard we aim for. I’ve shared your feedback with our team so we can work to improve. Warm regards, Rosie

Posted 3 months ago

“Would never use again. Did not give alternative or discuss my concerns. Absolute shame! Would not use again!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Thank you for sharing your feedback. I'm truly sorry to hear about your experience and regret that we did not meet your expectations. Our goal is always to address our customers' concerns and find solutions that work for everyone, so I apologize if we fell short in this case. Since an incorrect address was provided with the order, we were unfortunately unable to assist further in this case, as we are not liable for address errors. Warm regards, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,631 reviews