Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,749 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My girlfriend loved the flowers i sent her”

Helpful Report

Posted 1 month ago

Hello Finley, Thank you for your fantastic 5-star review! We're so glad to hear that your girlfriend loved the flowers you sent her. It’s wonderful to know that we could help make that special moment even more memorable! Best wishes, Rosie

Posted 1 month ago

“I’ve used Prestige a number of times, great choice on the website and the flowers delivered are great quality and always on time.”

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Posted 1 month ago

Hello Tim, Thank you for your fantastic 5-star review! We’re so pleased to hear that you've enjoyed using our website and that the quality of our flowers and timely delivery have met your expectations. Best wishes, Rosie

Posted 1 month ago

“Very easy going Flower Company, i’ve bought flowers from here a numerous of times and love the effort the team puts in. I will never get flowers from anywhere else apart from here.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your incredible 5-star review! We're overjoyed to hear that you've had such positive experiences with us. Best wishes, Rosie

Posted 1 month ago

“For the price it is not worth it they came and they look absolutely nothing like to the ones I chose on the website and the flowers look like they are dying payed extra money for a size medium and they are a normal size like Tesco flowers so disappointed in these flowers I won’t be buying flowers with this company again should have read the reviews before buying never again!”

Helpful Report

Posted 1 month ago

Hello Tatiana, Thank you for sharing your feedback with us. I sincerely apologise for the disappointment with your order. It’s disheartening to hear that the flowers did not meet your expectations, and we appreciate your concerns regarding their quality and appearance. If not done already, please could you forward us some photo of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 month ago

“Ordered two bouquets in size large and they have arrived in a terrible state. The flowers are wilted and they definitely do not look like a large bouquet whatsoever. I’d be embarrassed to give these away to the people I ordered them for. Will not use this service again.”

Helpful Report

Posted 1 month ago

Hello Alannah, Thank you for taking the time to share your experience. I’m very sorry to hear about the disappointment you faced during your order. Your feedback is incredibly valuable to us, and we will be addressing these issues with our team to improve our service moving forward. If not done already, please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best wishes, Rosie

Posted 1 month ago

“Terrible. Website glitched over and over caught in a loop of checks. Directed to web chat who directed me to helpline. All they could suggest was deleting the order and starting again, which I did. Payment then couldn’t be processed. Called helpline to order over the phone. Helpline only supports the most basic service. Couldn’t check account details, amend order or offer any suggestions over the phone. They also couldn’t order the card. I just cancelled the entire process in the end.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the frustration you encountered while trying to place your order. It's disappointing to hear about the technical issues with our website and the challenges you faced with our customer support. We strive to provide a seamless experience for our customers and clearly, we fell short in your case. Your feedback is crucial, and I will ensure that it is addressed with our team to prevent similar issues in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly. We truly value your input. Best wishes, Rosie

Posted 1 month ago

“Great Service, so easy to use”

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Posted 1 month ago

Hello Sunindra, Thank you for your amazing 5-star review! We’re so pleased to hear that you found our service great and easy to use. Your feedback is incredibly encouraging, and we look forward to continuing to provide you with stellar service in the future! Best wishes, Katie

Posted 1 month ago

“Had flowers delivered on Wednesday for a friend's 70th birthday. They came on time. But looked pitiful. I was embarrassed. Will nor use again. And not cheap. I could have gone to Asda and got for a third of the price.”

Helpful Report

Posted 1 month ago

Hello Anne, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that the flowers didn't meet your expectations and that you felt embarrassed by their appearance. We understand how important it is for such occasions to have a meaningful and beautiful presentation. Your feedback is invaluable, and we will certainly take this into account as we strive to improve our service. If you'd like to reach out to our customer support team at enquiries@prestigeflowers.co.uk, we would appreciate the opportunity to make this right for you. Best wishes, Katie

Posted 1 month ago

“Easy to understand and use. Very clear information to help 👍”

Helpful Report

Posted 1 month ago

Hello Stephen, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our information clear and easy to understand. Your feedback is incredibly encouraging, and we’re committed to making your experience as smooth as possible. We look forward to serving you again soon! Best wishes, Katie

Posted 1 month ago

“Flowers, that you delivered today to Elena Selmi in Oxford, arent’t beautiful as in the picture on website. I am very disappointed. I will not buy your flowers anymore Giusy Barbara”

Helpful Report

Posted 1 month ago

Hello Giusy, Thank you for sharing your feedback with us, and we’re truly sorry to hear that the flowers did not meet your expectations. We understand how disappointing it can be when something doesn't look as anticipated. Please could you send us some photos, including a Birds Eye view, to enquiries@prestigeflowers.co.uk with your order number and ‘Review’ in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“I ended up cancelling my order so I never got any flowers, but customer service helped me cancel the order and get my refund super quickly even tho it was the middle of the night so they get five stars”

Helpful Report

Posted 1 month ago

Hello, Thank you for your amazing 5-star review! We're glad our customer service was able to assist you promptly, even at such an unconventional time. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to have the opportunity to serve you in the future! Best wishes, Katie

Posted 1 month ago

“No delivery on the date promised. Awaiting an update.”

Helpful Report

Posted 1 month ago

Hello Sarah, We sincerely apologise for the inconvenience caused by the delay in delivery. We understand how important it is to receive your order on the promised date, and we regret that we have let you down on this occasion. I can see that you are in contact with your customer support team. Best wishes, Rosie

Posted 1 month ago

“I ordered flowers to cheer a friend who is unwell ..paid for next day delivery yesterday..abx friend has stayed in all day to tecive them..as royal mail claims delivery before 1pmtoday.its 5.39 and still no flowers.. I should have read reviews before using this service”

Helpful Report

Posted 1 month ago

Hello Angela, We sincerely apologise for the frustration you've experienced with your order. It’s disappointing to hear that your friend has not received their flowers as expected. We completely understand the importance of timely delivery, especially when trying to uplift someone in need. Please know that we value your feedback and will use it to enhance our services moving forward. If not done already, please reach out to our customer support team at enquiries@prestigeflowers.co.uk with your order number. Best wishes, Katie

Posted 1 month ago

“Good customer service”

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Posted 1 month ago

Hello Denis, Thank you for your fantastic 5-star review! We’re delighted to hear that you experienced good customer service. Your feedback is invaluable to us, and we’re here to ensure you have a wonderful experience every time. We appreciate your support and look forward to serving you again! Best wishes, Katie

Posted 1 month ago

“Ordered flowers to be deliver on the 6th of February and have received a email on the 6th from Royal Mail saying they have just received the flowers and they will be delivered on the 7th so how can you say it’s next day delivery if ordered before 10pm when you clearly cannot manage it! Terrible company, avoid at all costs.”

Helpful Report

Posted 1 month ago

Hello, We’re truly sorry to hear about the delivery issues you encountered. We understand how frustrating it can be when expectations are not met, especially regarding timing. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as advised on our website. Thank you for your feedback, and we’ll work to improve our processes to prevent this in the future. Best wishes, Katie

Posted 1 month ago

“I wish I'd also read the reviews the order my friend received weren't the one's I ordered I mean 5 flowers come on they weren't exactly cheap stay away from this site.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear that the order received was not what you expected. We always aim to deliver the exact arrangements as requested. We do advise on the website that the lilies are delivered in bud. Once they have bloomed the image will look more like online. Best wishes, Katie

Posted 1 month ago

“I ordered a large flowers for 54 pounds 💐 the large one looks like 3.99 aldi small flower.m really disappointed!! I wasted my money”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that you were disappointed with your order and that it did not meet your expectations. We always aim to provide high-quality arrangements, and it’s concerning to know you felt this way. If you could send images of the bouquet to enquiries@prestigeflowers.co.uk, we’d love the opportunity to look into this further for you. Best wishes, Katie

Posted 1 month ago

“Beautiful flowers always.”

Helpful Report

Posted 1 month ago

Hello Joanne, Thank you so much for your lovely 5-star review! We’re delighted to hear that you consistently find our flowers beautiful. Your support truly means a lot to us, and we can’t wait to brighten your day with more stunning arrangements in the future! Best wishes, Katie

Posted 1 month ago

“Received my flowers Tuesday and already the Roses are dropping very disappointed 😕”

Helpful Report

Posted 1 month ago

Hello, We’re truly sorry to hear that your roses are not meeting your expectations and are dropping so soon. This is not the quality we strive to deliver, and your disappointment is completely understandable. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line? We would like to look into this for you. Best wishes, Katie

Posted 1 month ago

“They state 'next day delivery ' and '100% satisfaction guaranteed' . They missed delivery on my mums birthday and spent all their time blaming Royal mail. There response was to copy paste the following from their small print . 4.1.1 By making a purchase from Prestige Gifting, you are not entering into any contract that guarantees a specific time between times stated. At peak times we reserve the right to extend delivery times. During peak periods, if we miss the specified delivery date but still deliver the order you will not be entitled to a full refund. Any remedy will be discretionary. This does not affect your statutory rights I suggested they put that on their website front page. I'd advise to go elswhere if you want delivery on time and good customer service.”

Helpful Report

Posted 1 month ago

Hello, We genuinely apologise for the frustration caused by the missed delivery on such an important occasion. We understand how crucial timely delivery is, especially for special events like a birthday. Your comments about our policies are appreciated, and we continually strive to improve clarity on our website. I can see that your order was delivered today. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,749 reviews