Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,487 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 272,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived super quick which was great however they looked nothing like they did in the photo. Flowers for mother’s day but instead looked like they were for a funeral. Spoke to customer service and they said they looked good enough”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us. I’m truly sorry to hear that the flowers didn’t meet your expectations, especially for such a meaningful occasion like Mother’s Day. We can confirm that the correct bouquet was delivered. The lilies are intentionally sent in bud form to ensure maximum freshness and longevity. Once they bloom, the arrangement will more closely resemble the image shown online. Best wishes, Emily

Posted 3 weeks ago

“Better flowers for £6 from Tesco shocking”

Helpful Report

Posted 3 weeks ago

Hello Robbie, Thank you for sharing your thoughts. I’m really sorry to hear that the flowers did not meet your expectations and that you found better options elsewhere. We aim to provide beautiful arrangements and high-quality service, and it’s disappointing that we fell short this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number in the subject line, so we can look into this for you? Best wishes, Katie

Posted 3 weeks ago

“For a supposedly large bouquet they appear to be a small to medium bunch & as for quality there not very good Rose's look like there over a weekend old and the lillies look dilapidated, I have enclosed photos .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that the bouquet you received didn't match your expectations and that the quality of the flowers fell short. We want every customer to feel pleased with their order, and it's disappointing to know we didn't achieve that for you this time. Your comments are important to us, and we take quality concerns seriously. If you could please reach out to us at enquiries@prestigeflowers.co.uk with your order details and any photos you have, we would appreciate the opportunity to address this further. Best wishes, Tom

Posted 3 weeks ago

“What can I say the flowers are absolutely stunning, delivery was so quick and on time, the flowers were carefully packaged and delivered with care. They are absolutely stunning I couldn’t be happier with how they have arrived.”

Helpful Report

Posted 3 weeks ago

Hello Megan! Thank you so much for your glowing 5-star review! We're thrilled to hear that you found the flowers stunning and that delivery was quick and on time. It’s great to know that everything arrived carefully packaged and with care. Best wishes, Tom

Posted 3 weeks ago

“Good selection, order easy to follow. Would use again and recommend to others. Delivery not untill 3/4th so cannot comment further on the questions below..”

Helpful Report

Posted 3 weeks ago

Hello Leslie! Thank you for your lovely 4-star review! We’re pleased to hear that you found our selection good and the ordering process easy. We appreciate your recommendation and look forward to serving you again in the future! Best wishes, Tom

Posted 3 weeks ago

“Excellent service, excellent quality of flowers and not only flowers you can order wine a vase for your flowers, chocolates, candles, cake 🕯💐 🐻 🍾🍬🍰 and!!! A talking card wow..”

Helpful Report

Posted 3 weeks ago

Hello Katy! Thank you so much for your fantastic 5-star review! We're delighted to hear that you enjoyed our excellent service and the quality of our flowers. It's great to know that you appreciated the variety of additional items we offer! Best wishes, Tom

Posted 3 weeks ago

“Awful.... paid for 3 large sets of flowers, over £40 each and they were no better than 10 quid set from supermarket....absolutely shocking!!!!!”

Helpful Report

Posted 3 weeks ago

Hello Mr Whitby, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the flower sets you received did not meet your expectations and felt inadequate in comparison to what you paid. We strive for high quality, and it’s disappointing to know we missed the mark this time. I can see that our customer service team have requested some images of the bouquet. We hope that this can be resolved! Best wishes, Rosie

Posted 3 weeks ago

“Whilst the flowers arrived on the day specified they absolutely did not look like what I ordered. Either flower type or size (I paid extra for “large”). I also ordered what seemed to come in a vase, but these did not. I paid £71 and my mum is very ill, so I am really disappointed.”

Helpful Report

Posted 3 weeks ago

Hello Hanna, Thank you for sharing your experience, and I’m truly sorry to hear that the flowers did not meet your expectations. I understand how important it is to get everything just right, especially during a difficult time. We aim to provide arrangements that reflect the quality and size our customers choose. If you could send us some photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we’d like to investigate this further for you. Best wishes, Katie

Posted 3 weeks ago

“I felt the size of the bouquet that was received was extremely inadequate considering the amount that it cost. I will definitely be looking for other options when it comes to ordering flowers online again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback regarding the bouquet you received. I’m sorry to hear that you felt the size was inadequate for the price paid. We strive to deliver arrangements that meet our customers' expectations, and it seems we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.oc.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Bought flowers that were delivered on the wrong day. Not only that but customer service was as expected same as they send to every one. WISH I’d read REVIEWS before I decided on Prestige. Looking forward to response from Tom he must be so sick of typing the same thing over and over again. Maybe the people who profit from the company should sit down and and start again. Wouldn’t recommend and won’t be recommending to anyone. 👎👎”

Helpful Report

Posted 3 weeks ago

Hello Vicky, I’m really sorry to hear about the issues you've faced with your order and the level of customer service you received. It’s clear we fell short of your expectations, and I can understand your frustration, especially since you were looking forward to a special delivery. I have checked the tracking and can see this is due for delivery today. Best wishes, Rosie

Posted 3 weeks ago

“Ordered flowers to arrive on the 28th March to go to Scotland. I received an email claiming they would arrive between 11-2pm. They did not arrive, the tracking on them continuously changes its location and still have not arrived at the destination. Fearing the worse as the order was placed 4 days ago (if they arrive dead etc - I will expect you give a full refund) As it’s unacceptable”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience you've experienced with your order. It’s frustrating to hear that the flowers did not arrive as scheduled, and I completely understand your concerns about their condition. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers upon delivery, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Received a bouquet of tulips as a present . When I opened tulips looked about a week old the leaves and stems were already yellow and most of the flowers already opened and drooping . Very disappointed.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the tulips you received did not meet your expectations. It’s disappointing to learn that they appeared aged and droopy upon opening, especially when flowers are meant to bring joy. We always aim to deliver fresh and beautiful arrangements, and your feedback is essential for us to improve our services. If you would like, please reach out to our customer service team, and they will be more than happy to assist you further. Best wishes, Katie

Posted 3 weeks ago

“Flowers arrived yesterday 28thMarch 2025 were for Mothers Day as u can see from pictures they now look half dead a day later would have been better if I had gone to a supermarket to pick up flowers very disappointed with the quality of them”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s frustrating when expectations aren't met, especially for such a special occasion like Mother's Day. We strive to deliver fresh and vibrant arrangements, and it’s disheartening to learn that this wasn’t the case for you. Your comments about the quality are important to us as they provide insight into how we can improve. I have located your order and can see that our customer service team is awaiting your reply. Best wishes, Katie

Posted 3 weeks ago

“The roses were already drooping, apart from one Lilie head that partially opened the rest went brown and never opened at all. Flowers arrived late on the Friday of my big birthday weekend, with lots of visitors around and arriving I took a photo of these on the Tuesday and filled in a contact us form. I never heard back. I chased them up with a phone call and was basically told I should have informed them within 3 days and offered me £10 meaning I needed to spend more money for dead flowers! No thank you. The white roses were added to try to make the bouquet look better! I threw these away after 5 days, that was 3 days too long, I still have bloom and wild flowers after 20 days!!!!! (Looking a little sad mind you know, but 20 days!!! ) I’m gutted as my son who has just moved away organised this off his own back. He has always relied on his granny to do things!”

Helpful Report

Posted 3 weeks ago

Hello Emily, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you’ve had with your flowers. It’s disappointing to learn that they did not arrive in the condition we strive to deliver, especially during such an important celebration. I completely understand how frustrating it must have been not to receive a timely response when you reached out, as prompt communication is something we greatly value. After reviewing our system, I can see that the only email we received from your address was on the 28th. I also see that our customer service team requested a timestamp of when the images were taken. If the photos were taken within the required time frame and you can send this over, we would be happy to assist you further. Best wishes, Katie

Posted 3 weeks ago

“Awesome. Great Flowers and delivered on time.”

Helpful Report

Posted 3 weeks ago

Hello! Thank you so much for your awesome 5-star review! We're thrilled to hear that you loved our flowers and that they were delivered right on time. Best wishes, Tom

Posted 3 weeks ago

“Excellent selection of flowers and cards. One niggle in that when the site first asks for a name and address, it was not clear (to me, at least) if that should be the delivery address or the address of the person making the order. At the end of the process, it was clear that it was meant to be the delivery address but it would be helpful if the site was tweaked to make that clear.”

Helpful Report

Posted 3 weeks ago

Hello Stephen! Thank you for your great 4-star review! We're glad to hear that you enjoyed our selection of flowers and cards. We appreciate your feedback regarding the clarity of the delivery address prompt on our site, and we'll certainly look into how we can improve that for a better user experience. Best wishes, Tom

Posted 3 weeks ago

“Ordered flowers 3 days ago for delivery today. Charged 5.99 for the delivery, but failed to deliver. I'm sure Prestige will blame Royal Mail, however when I contacted Prestige asking if the flowers were going to be delivered, the customer service lady said they have til 7pm so don't worry they will be delivered, she didn't really care that the tracking details showed that the flowers were still in Southampton, 175 miles away, wilting away, and it's not like they were cheap either. Poor customer service, backed up by even worse delivery service ny Royal mail. If you're reading this thinking should I use Prestige...save yourself some trouble and use a local florist who will happily help, and will be more grateful than Prestige Flowers. I wouldn't even have given 1 star buy you have to rate them to leave a review.”

Helpful Report

Posted 3 weeks ago

Hello Jason, Thank you for taking the time to share your experience. I apologise for the inconvenience you've faced with the delivery of your order. We understand how disappointing it can be when things don't go as planned, especially when you’re relying on us for timely service. It's disappointing to hear about the issues with both the delivery and our customer service clarity. We’re committed to improving our communication and ensuring that our customers have a positive experience. Your feedback is vital in helping us enhance our service, and we sincerely appreciate you bringing this to our attention. Best wishes, Katie

Posted 3 weeks ago

“When I place the order, it said it would be delivered for Mother’s Day, but the order confirmation said delivery would take place after Mother’s Day on the Monday. 😔”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I sincerely apologise for the confusion regarding the delivery date for your order. We understand how important timely delivery is, especially for special occasions like Mother’s Day. We appreciate your patience and will do our best to ensure clearer communication moving forward. Your insights will help us improve our service. Best wishes, Katie

Posted 3 weeks ago

“The flowers were meant to be sent as condolences to family of their loss. Prestige flowers employed Royal Mail service to deliver the flowers and left them behind rubbish bin. What should be their brain to use Royal Mail for delivery? The whole exercise was to send the message of comfort and they put it next to rubbish bin. I have no words…”

Helpful Report

Posted 3 weeks ago

Hello Tanya, Thank you for your feedback, and I’m truly sorry to hear about your experience with the delivery. We understand how important it is for condolences to be delivered with care and respect, and it’s disheartening to know that the arrangement fell short of that expectation. Your comments regarding the handling of the delivery are concerning, and we will address this with our team to prevent similar incidents in the future. Your insights are invaluable for us to improve our services. Best wishes, Katie

Posted 3 weeks ago

“Ordered from Haute part of same company, what I received was a joke, Dead roses, customer team offered a £5 credit, Absolute joke”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with your order. We strive to provide the highest quality products, and it’s disappointing to hear that we didn’t meet your expectations this time. We appreciate your comments regarding our customer service and your account of the offered credit. Your insights are invaluable for us to improve our processes. Best wishes, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,487 reviews