Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,341 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality flowers arranged a beautiful way. Never disappoint”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars. We greatly appreciate your kind words and positive feedback.

Posted 1 month ago

“I just want to order the flowers I dont need to create an account. I just want to pay and have the flowers sent to the address I requested. Please cease the upselling. As you have made it impossible for me just to pay.I cant order anything from you. UTTERLY RIDICULOUS. I WILL BUY FROM A PROPER FLOWER SHOP”

Helpful Report

Posted 1 month ago

We sincerely apologise for the frustration you've experienced during the ordering process. Your feedback is important, and we understand the need for a simple, hassle-free experience. We're sorry that our system made it difficult for you to place your order and will review our processes to ensure improvements are made. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future. Warm regards, Rosie

Posted 1 month ago

“I work hard for my money and these flowers we're NOT worth what iboaid for a large bouquet which looked very little like the advert ...Will not be purchasing again!”

Helpful Report

Posted 1 month ago

Dear Helen, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights into our products and services. We sincerely apologise for the disappointment you experienced with the large bouquet you purchased. We understand how disheartening it can be when the actual product falls short of what was advertised. We want to assure you that this is not the standard we strive to uphold, and we deeply regret that we were unable to meet your expectations. To ensure we improve your future experiences with us, we would love to hear more about your concerns. Please could you send us birds-eye view images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“Most ironic company name ever, nothing prestige here. I think they picked some weeds from the roadside to fulfil my order. Avoid at all costs”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for any inconvenience caused. We're genuinely sorry to hear that your order did not meet your expectations and that it didn't reflect the image of the webiste. We understand your disappointment and we assure you that this is not the level of service we strive to provide. Once again, we extend our deepest apologies for the disappointment caused and appreciate your feedback. Warm regards, Prestige Flowers

Posted 1 month ago

“Short and sweet very professional thanks”

Helpful Report

Posted 1 month ago

Dear Peter, thank you so much for taking the time to rate Prestige Flowers with 4 stars! We greatly appreciate your feedback and we are thrilled to hear that your experience with us was short and sweet, and very professional.

Posted 1 month ago

“Very confusing Discount didn’t come off Not very compatible with iPhone”

Helpful Report

Posted 1 month ago

Hello Mrs Reid, Thank you for your feedback, and we’re sorry to hear about your experience. We apologise for the confusion with the discount and any issues you encountered while using our site on your iPhone. We’re always working to improve the user experience, and your comments are very helpful in guiding those efforts. Warm regards, Rosie

Posted 1 month ago

“The bouquet looked nothing like the website. On the website the bouquet is at least 2 times the size as the one my sister received. I ordered the standard size, the page on the website only shows you the bigger size in full view, the thumbnail for the standard size shows it is smaller but it's still much bigger in this tiny thumbnail than what my sister received. I'd have got nicer ones from the supermarket, but my sister lives far away and is unwell so a flower delivery was the only option. Won't buy again. 2 stars rather than 1 because it was on time.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear that the bouquet didn’t meet your expectations. We understand how disappointing it must have been, especially since this was a gift for your sister during a difficult time. We appreciate your feedback about the website images, and we’ll be reviewing them to ensure they better reflect the different size options. While we’re glad the flowers arrived on time, we sincerely apologise that the quality fell short. Warm regards, Rosie

Posted 1 month ago

“Have purchased flowers from Prestige quite a few times now for my wife. She always loves them”

Helpful Report

Posted 1 month ago

Hello Ryan, Thank you so much for your continued support! We’re thrilled to hear that your wife always loves the flowers – that’s exactly what we strive for with every order. It’s always a pleasure to be a part of your special moments, and we look forward to delivering more beautiful bouquets for you in the future!

Posted 1 month ago

“Delivered on time but the flowers are disappointing. The bouquet was nowhere near as full as the illustration on the website.... and I ordered the largest size. I dread to think what the standard or medium orders look like. I have attached the advertised flowers and the one's delivered to my wife.”

Helpful Report

Posted 1 month ago

Hello Stephen, Thank you for your review. We’re truly sorry to hear that the flowers didn’t meet your expectations. We always strive to provide bouquets that match the quality and fullness of our website images, so it’s disappointing to learn we fell short in this case, especially with the largest size. We appreciate you sharing the photos, and we’ll be reviewing them with our team to understand what went wrong. Warm regards, Tom Warm regards, Rosie

Posted 1 month ago

“So Bad minus stars if I could. Birthday delivery 2 days after event. They hide behind T&c. Their biz should ensure delivery date as they in business for special occasions. DONT USE THeM.”

Helpful Report

Posted 2 months ago

Hello Mike, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. Please accept our sincere apologies for the inconvenience caused by the late delivery of your birthday order. We completely understand that timing is crucial for special occasions, and we deeply regret any disappointment or frustration this may have caused. We understand your frustration with our reliance on Terms and Conditions and acknowledge that it is our responsibility to ensure the delivery date. Once again, thank you for sharing your experience with us. We sincerely apologise for any inconvenience caused and we hope to have the opportunity to serve you better in the future. Best regards, Rosie

Posted 1 month ago

“after the not so great generic customer service and looking at peoples reviews. cannot get myself to order for next day delivery. its to a work place address for an event, so evening delivery or if its not arrived ont he day will make it useless. cannot rely on the service as its says upto 7.30 pm for delivery!! not good. not ordering delivery is very expensive too and if you dont get order then its a waste of money.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We’re sorry to hear that you have concerns about our delivery service. We understand how important timely delivery is, especially for special events. While we aim to deliver as early as possible, our delivery window is set to ensure flexibility for our couriers. That said, we’re always working to improve and take your concerns seriously. We do offer a guaranteed before 1 pm delivery service. However, the cut-off for this is 2 pm, rather than our 10pm cut-off for standard delivery. Warm regards, Rosie

Posted 2 months ago

“Very quick and easy process. I bought some flowers for a friend and she loved them. They arrived on time. I had regular updates from Royal Mail to let me know about the delivery process too which was great. Thank you for your excellent service.”

Helpful Report

Posted 2 months ago

Thank you so much for your lovely review! We’re delighted to hear that the process was quick and easy for you, and that your friend loved the flowers! It’s wonderful to know that the delivery updates from Royal Mail kept you informed – we always aim for a smooth and stress-free experience. We look forward to serving you again in the future!

Posted 2 months ago

“DONT WASTE YOUR MONEY..... for £25 bouquet I have had better for £3 from the corner shop and because I complained a day late they wouldn't do anything but give me a £10 off my next bunch like I would use this company again the picture was false advertising to what I received!!!!!”

Helpful Report

Posted 2 months ago

Hello Tracey, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience. It’s always our goal to provide the highest quality flowers, and we deeply regret that we fell short in your case. We understand your disappointment and take your feedback seriously. Although we have policies in place regarding complaints, we appreciate your input and will review our practices to ensure this doesn't happen again. Warm regards, Katie

Posted 2 months ago

“Would of been better off going to a supermarket!! Don't waste your money with this company”

Helpful Report

Posted 2 months ago

Hello Chris, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback. We sincerely apologise for the disappointment and inconvenience you experienced with our services. We strive to provide the highest level of customer satisfaction, and it is clear that we fell short of your expectations on this occasion. We are truly sorry for this. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“The very worst service !! They missed the scheduled date and deliver the next day like it’s ok !! The birthday is over !! Do not buy from this company and their very unhelpful just excuses and terms and conditions bla bla”

Helpful Report

Posted 2 months ago

Hello Jay, I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and I understand how disappointing it is for a birthday gift to be delayed. Your feedback is important, and we will address this with our team to prevent similar issues in the future. Warm regards, Katie

Posted 2 months ago

“I’ve ordered from you before on line without a problem. In the end today, I phoned to put my order in. The chat bot wouldn’t leave me alone and making the order became impossible despite restarting several times”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and I’m sorry to hear about your experience with the chatbot. We appreciate your previous orders and want to ensure a smooth process for you. If you have any further issues or need assistance, please don’t hesitate to reach out to our customer service team directly. Your satisfaction is important to us!

Posted 2 months ago

“If you want your flowers delivered on a specific date do not use Prestige Flowers. I've used them twice and both occasions, they have arrived late, despite ordering in plenty of time. Not much use when your birthday come and gone.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We understand your frustration with the delayed delivery of your flower orders. We strive to ensure timely deliveries and apologise for any inconvenience this may have caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 2 months ago

“Dont waste your money. They make the bunches of flowers look very plump on the website and when your recipient receives them they look like a tattered scrawny bunch of flowers that have been bashed around in transit. Several stems were broken on my order. You will get a better deal going through a supermarket...”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I’m really sorry to hear about your experience. This is certainly not the standard we aim to uphold. We appreciate your feedback, as it helps us improve our service. I’ve found your order and noticed that our customer service team is waiting for your response to assist you further. Warm regards, Rosie

Posted 2 months ago

“I use Prestige flowers a number of times and they need let me down . Service is five star value. Recommend them to everyone 👍”

Helpful Report

Posted 2 months ago

Hello Simon, Thank you for your amazing review! We're thrilled to hear that you've had such positive experiences with us. Your recommendation means the world to us, and we’re grateful for your continued support!

Posted 2 months ago

“Very misleading, I asked for flowers to be delivered to transport office and they where just left in reception, wasted my money , won't use again”

Helpful Report

Posted 2 months ago

Hello Carol, Thank you for your review. I'm sorry to hear about your disappointing experience. We understand how important it is for deliveries to be made as requested, and we apologise for not meeting your expectations. Your feedback is valuable, and we’ll work on improving our delivery process. Thank you for bringing this to our attention, and we apologise for any inconvenience caused. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,341 reviews