Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,453 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed - Mothers day flowers sent to wrong address. Partly my fault when placing the order on the website which was not particularly clear, the payment account & delivery account got muddled. Seeing as I've used them before I would have thought this may have raised alarm bells & order should have been queried. Somebody else received a £40 bouquet but not my mum. Still waiting for my £15 credit 😪”

Helpful Report

Posted 1 week ago

Hello Caroline, Thank you for your feedback, and we're really sorry to hear about the issue with your Mother’s Day order. We understand how frustrating it must have been, especially on such an important occasion. While it's true that delivery details are entered at checkout, we appreciate your point about the process being unclear and will certainly pass this on to our web team for review. We also apologise for the delay with your credit—this isn’t the level of service we aim to provide. I can see that you didn't confirm that you wanted this. If you could get back to our team, they would be more than happy to apply this for you. Best wishes, Katie

Posted 1 week ago

“Utterly dissapointed. Dont be fooled by the photos.. The display received is a third of what it looks like in the photos. Could get better at local supermarkets for less than half the price they charge. Would not recommend nor will be using again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that you were disappointed with your order. It’s disheartening to know that the flowers did not meet your expectations, especially when we strive to provide beautiful arrangements. I understand your frustration regarding the value for money, and I appreciate your feedback. We’re committed to improving our service, and your comments will be shared with our team for consideration. Best wishes, Katie

Posted 1 week ago

“Order placed on Wed 2 April to be delivered for a special Birthday on 4th April did not arrive. Customer service most unhelpful stating that 24hr delivery can actually take 3 days- so not to complain until after then. Waste of money.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience, and I’m really sorry to hear that your order did not arrive in time for such a special occasion. I completely understand your frustration regarding the delivery time and the response from customer service. We genuinely aim to provide timely deliveries, and I apologise for any confusion regarding our delivery policy. Your feedback is crucial in helping us improve our services, and I appreciate you bringing this matter to our attention. I can see that this was delivered the following day. Best wishes, Katie

Posted 1 week ago

“The flowers were dying upon arrival. Lasted 2 days and had to be binned. Very very poor and no response to follow up email. Will never use again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review, and I'm truly sorry to hear about your experience. It's disappointing to learn that the flowers arrived in such condition and didn’t last as expected. We strive to deliver quality products, and it’s clear we missed the mark this time. I apologise for the lack of response to your follow-up email, as we value our customers and aim to address concerns promptly. Best wishes, Rosie

Posted 1 week ago

“So disappointed with the quality of the flowers I received last Sunday for Mother’s Day. The foliage in particular, looked very tired and within a few days I had to dispose of more than half of it because it was shedding so much. After just 5 days, I have also lost 2 roses & a lily head. What’s left of the bouquet isn’t looking too healthy. I have received so many beautiful flowers from Prestige in the past - I don’t know what happened this time.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your Mother’s Day flowers did not meet the high standards we aim to provide. It’s disheartening to know that the quality was lacking and that you had to dispose of a significant portion of your bouquet so soon after receiving it. I appreciate your loyalty to Prestige Flowers in the past, and I understand how disappointing it must be to have this experience. Your feedback is essential, and I will ensure it is communicated to our team as we continually strive to improve our service and product quality. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 week ago

“Mother’s Day flowers only arrived yesterday. Were supposed to be last Saturday. Very disappointed as did t receive notification of delivery as clearly they were well overdue. Won’t be using again!”

Helpful Report

Posted 1 week ago

Hello Tania, Thank you for taking the time to share your feedback, and I'm really sorry to hear that your flowers were delivered later than expected. I can imagine how disappointing it must have been not to receive any notification regarding the delay. We always aim to provide timely and reliable service, and it's unfortunate that we missed the mark this time. Your experience is important to us, and I appreciate your comments as they help us improve. If you’d like to discuss this further, please feel free to reach out with your order details. We’re here to assist in any way we can. Best wishes, Rosie

Posted 1 week ago

“Sent flowers for Mother’s Day to my mother in law. Beautiful flowers roses and freesias that lasted precisely two days. Started to die the day after delivery, appalling for £40.00 will not use them again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you ordered for your mother-in-law didn't last as expected. It's disappointing to know they only lasted a couple of days, especially when you chose them as a gift for such a special occasion. We always aim to provide fresh and long-lasting blooms, and it’s clear we didn’t meet that standard this time. I appreciate you bringing this to our attention. Best wishes, Rosie

Posted 1 week ago

“You are a joke I would tell everyone to stay away the flowers available died”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with the flowers. It’s disappointing to learn that they didn't meet your expectations, and I understand how frustrating that must be. We strive to provide high-quality blooms, and it sounds like we fell short in this instance. Our customer service team has responded to your email. Best wishes, Rosie

Posted 1 week ago

“This was an expensive bouquet and unfortunately, I would say, was not worth the money. When it was delivered, the flowers looked very dehydrated and although most of them perked up once in water, the roses didn't quite and several need brown petals to be removed. By day three, all but one of the roses were dead and 1/3 of the lisianthus. By day five, 2/3 calle lilies had also died, leaving very little remaining aside from the greenery. We followed the care instructions to the letter, snipping the stems at an angle on arrival and after three days, replacing the water and rinsing the stems. With all of those measures, I would expect good quality flowers to last a week- maybe not all of them, but a good majority. It is disappointing that these did not. It's poor value for money, and I doubt I will order from prestige again in the future.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear that your bouquet didn’t meet expectations. We completely understand how disappointing it must have been to receive flowers that didn’t last as they should—especially after carefully following the care instructions. This certainly isn’t the standard we aim to uphold, and we sincerely apologise for the inconvenience and frustration caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 week ago

“Arrived late on the day on Sunday the 30th and looked a bit sad out of the package. Hoped they would perk up after being put in a vase, but by Friday they were drooped over looking pretty sad. Won't buy from here again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your flowers arrived late and did not look their best. It’s always our goal to provide fresh, vibrant arrangements, and I'm disappointed to learn that we fell short this time. I understand how frustrating it must be to see them not perk up as expected, and I appreciate you bringing this to our attention. Your experience is important to us, and we would like the opportunity to make it right. If you could please reach out to us with some details about your order, we would be more than happy to investigate this further. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 week ago

“£48 for what seems like a large bunch of flowers in the photo , came not even a fraction of the amount of flowers. Not to mention they were ordered for mother's day and came 3 days later half dead. Would recommend, better go to Tesco and get a £10 bunch.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're really sorry to hear that you were disappointed with your recent order, especially given the importance of the occasion. We understand how frustrating it must have been to receive a bouquet that didn’t match your expectations in size or freshness, and especially that it arrived late for Mother’s Day. That’s certainly not the experience we aim to provide, and we sincerely apologise. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Katie

Posted 1 week ago

“First there was no card to say where the flowers had been put secondly the cake icing had all run as it was clearly not dry and thirdly the size of the bouquet i cud of bought from a supermarket for £7 this is appalling £48 for a rubbish surprise for my best friend i will never use prestige again im gutted”

Helpful Report

Posted 1 week ago

Hello Cheryl, Thank you for your feedback, and I’m really sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that your order didn’t include a card and that the quality of the flowers and cake was not up to par. We strive to provide the best quality and service, and this certainly isn’t what we aim for. Your experience matters to us, and I’d like the chance to address your concerns. Could you please get in touch with us at enquiries@prestigeflowers.co.uk? Including 'REVIEW' in the subject line along with your order details would be very helpful, and we’ll do our best to make this right for you. Best wishes, Rosie

Posted 1 week ago

“Customer service is rubbish. Flowers are disappointing and prices are too high for the products. Used several times. Messed up delivery for mother's day and I ended up paying twice. No refund or apologies.”

Helpful Report

Posted 1 week ago

Hello John, Thank you for sharing your thoughts with us. I'm truly sorry to hear about your disappointing experience. It’s always our aim to provide excellent products and service, and it's disheartening to learn that we fell short this time. Your concerns regarding the delivery and the overall value are important, and I appreciate your feedback. We understand the significance of timely delivery, especially for special occasions like Mother’s Day. Thank you once more for your comments, and I hope we can regain your trust in the future. Best regards, Rosie

Posted 1 week ago

“I received flowers for mothers day, they were limp and not something you would purchase if bought from a shop. 5 days later 4 flowers dead I contacted customer service who were no help what so ever. Avoid”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm sincerely sorry to hear about the condition of the flowers you received for Mother's Day. It's really disappointing to know they didn't meet your expectations, especially during such a special time. I understand how frustrating it can be to experience issues with customer service as well. Your experience is important to us, and we're constantly striving to improve. Thank you again for your input, and I hope we can do better in the future. Best regards, Rosie

Posted 1 week ago

“Flowers arrived dead/ damaged and poor customer service. I bought the flowers for Mother’s Day and was sent pictures from my mum which I then forwarded to customer service 2 days later. Was told could not get partial refund as outside of their 3 day window despite photo dates showing they were taken within the window. Offered voucher for next time which you can get by downloading app anyway and don’t know when I next need to order. Judging by other reviews this is not a unique experience do not order from here. If customer service was better I probably wouldn’t even have bothered leaving a review but feel like they fail to resolve customer issues.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the flowers you ordered arrived in such poor condition and that you were not satisfied with our customer service. It’s disheartening to know that we did not meet your expectations, especially for a special occasion like Mother’s Day. I understand your frustration regarding the resolution process, and I appreciate your feedback as it helps us improve our services. Your time and trust are valuable to us. Thank you again for your input, and I hope we can have the opportunity to serve you better in the future. Best regards, Rosie

Posted 1 week ago

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear about the condition of the flowers received and the trouble you faced with our customer service. It’s disappointing when we don’t meet the expectations of our valued customers, particularly for an important occasion like Mother's Day. I appreciate your feedback and understand your frustration. We strive to improve with every experience, and your comments will certainly help us in that regard. Thank you once again for your input, and I hope we can regain your trust in the future. Best regards, Rosie

Posted 1 week ago

“First time I've used this website and found it easy to use and not over fussy. Will be using again in future.”

Helpful Report

Posted 1 week ago

Hello Chris! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Best wishes, Rosie

Posted 1 week ago

“Absolute waste of money. Flowers arrived a day after they were supposed to. As if that wasn’t bad enough, they looked nothing like it said they would. I paid £40. Some of the leaves were dead on arrival and not one flower opened.”

Helpful Report

Posted 1 week ago

Hello Suzanne, Thank you for sharing your experience. I’m truly sorry to hear that your flowers arrived late and did not meet your expectations. It’s disappointing to learn that they were not in the condition you hoped for, especially after spending a considerable amount. Your feedback is invaluable to us, and we take it seriously as we work to improve our services. Thank you once again for your comments, and I hope we can regain your trust in the future. Best regards, Rosie

Posted 1 week ago

“Flowers did not mix for some reason one almost killed the other will speak to company about this so disappointed”

Helpful Report

Posted 1 week ago

Hello Mandy, Thank you for taking the time to share your experience. I’m really sorry to hear that the flowers you received did not mix well and that one affected the other. It’s disappointing when arrangements don’t perform as expected, and I understand how that can be frustrating. Your feedback is crucial for us to improve our services, and we appreciate you bringing this to our attention. If you decide to reach out to our customer service, we’ll do our best to assist you. Thank you once again for your input, and I hope we can regain your trust in the future. Best regards, Rosie

Posted 1 week ago

“Roses were going brown when arrived”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I'm truly sorry to hear that the roses arrived in less than perfect condition. It's always our aim to deliver fresh and vibrant flowers, and I understand how disappointing it must be to receive them that way. Your feedback is valuable to us, and I appreciate you bringing this to our attention. We are committed to improving our service and ensuring a better experience for our customers in the future. Thank you again for your input. Best regards, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,453 reviews