Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,771 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to usewith lots of beautiful options and ability to add as needed.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, June! We're delighted to hear that you found our site easy to use and appreciated the beautiful options available. Your satisfaction is our priority, and we’re glad you enjoyed your experience! Best wishes, Rosie

Posted 1 week ago

“Dry anorexic flowers and the lilies are closed - the whole presentation was so displeasing to the eye. Will never order again. I mean the handful flowers that you could see looked half dead.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not meet your expectations. It's disappointing to learn that the quality was lacking and that the presentation was not pleasing. We take pride in delivering beautiful arrangements, and it seems we fell short this time. Please note that flowers are intentionally delivered in bud to ensure maximum freshness and longevity. I can see that our customer service team have responded to your email and they are awaiting some images of the bouquet to look into this further. Best regards, Katie

Posted 1 week ago

“Love ordering my close friends and family flowers from Prestige! Choices are great, always get delivered on time and everyone loves them, the flowers are just perfect and all other extras are a bonus. Great prices too”

Helpful Report

Posted 1 week ago

Hello, Thank you for your amazing 5-star review, Amanda! We're so excited to hear that you love ordering from Prestige Flowers and that our selections, timely delivery, and additional extras make your gifting experience special. Best wishes, Rosie

Posted 1 week ago

“Really disappointed and will not be using Prestige flowers again … the flowers didn’t arrive until very late evening .. after 6.30pm and the bunch was so small that I could have got better value from a local supermarket for half the price . The card that accompanied the flowers was a flimsy print out not even cut properly and the message was not central”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We strive for timely delivery and high-quality arrangements, so it’s disappointing to know we fell short. Unfortunately, we are unable to provide specific delivery times as we use a third-party courier service, which schedules deliveries independently. While we have no control over this, we sincerely apologise for any disappointment or frustration this may have caused. We appreciate your comments regarding the size and presentation of the flowers and card. If you haven’t already, please send us images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. We would be happy to look into this further for you. Best regards, Katie

Posted 1 week ago

“My son ordered me flowers for mothers day (a month early as he got the month wrong!). Flowers arrived but they were squashed and almost all of them looked hard dead, white roses had brown marks all over them. Brown marks all over the other flowers where the flowers were dying and dirty. He ordered an additional gift box with some handcream and sweets. The card clearly said mothers day but in the box they put a card saying happy valentines. He complained about the state of the flowers and they offered him £10 voucher. He's too quiet to complain but the response is very poor. They apologised and admitted quality was poor so they should have either sent another bouquet or refunded in full not given him a £10 voucher which means they keep the money. They admitted fault but £10 voucher when he paid a lot of money for dead flowers is not good enough. Will not use again and definitely wouldn't recommend”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to provide your feedback. I’m genuinely sorry to hear about the condition of the flowers and the mix-up with the card. We completely understand your frustration, and it’s certainly not the experience we aim to provide. Your comments about our resolution process are noted, and we recognise that a better solution should have been offered. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“Nice flowers. But ordered large - over £40. Disappointing size. Worth searching Trusted Pilot for 'size' and see what others say. You have been warned.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m sorry to hear that the size of the flowers didn't meet your expectations. We strive to provide detailed information about our arrangements, but I understand how important size can be. Your comments will help us improve our communication with our customers. Best wishes, Katie

Posted 1 week ago

“Absolutely disgusting company,bought flowers ,arrived practically dead ,got replaced ,worse condition than original,asked for full refund ,refused, please do not touch this company”

Helpful Report

Posted 1 week ago

Hello Annmarie, Thank you for sharing your experience with us. I’m sincerely sorry that your order did not meet your expectations and that the replacements were also disappointing. Please know that we take your feedback seriously. As our team advised, kindly send us some images in a couple of days, and we’d be happy to look into this further for you. Best wishes, Ellie

Posted 1 week ago

“Sent out dead flowers for almost $50 and they were also a day late. Contacted them the day of delivery and sent them pictures of dead flowers. They offered me a very insulting $15 credit..why would I want to do future business after being robbed for almost $50 the first time? Horrible Business. I have sent flowers many many times in many countries to family and friends and this is the worst experience I have ever had.”

Helpful Report

Posted 1 week ago

Hello Lori, Thank you for sharing your experience with us, though I’m truly sorry to hear about the issues you faced with your order. I completely understand how disappointing it is to receive something that doesn't meet your expectations, especially when it comes to a special gesture like sending flowers. I can see that our team have responded to you this morning with a resolution. Best wishes, Rosie

Posted 1 week ago

“Rubbish customer service and quite frankly terrible quality flowers. Do not recommend them at all after this experience and will never use again. Such a shame. I can provide pictures of the shocking quality of the flowers as well”

Helpful Report

Posted 1 week ago

Hello John, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet your expectations, and I understand how frustrating it can be when the quality is not up to standard. We aim to provide the best service possible and sincerely regret any disappointment caused. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“The recipient of this order Mrs. Anna Owen, tells me that she has not received this order as it has not been delivered. I have contacted the Post Office about it, but I hope between you it will be possible to send and deliver a duplicate. With many thanks, Jim Hobbs.”

Helpful Report

Posted 1 week ago

Hello Jim, Thank you for your feedback, and I’m truly sorry to hear that the order has not been delivered. I can see that this was refused and returned. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 week ago

“I bought the celebration bouquet for my grandma. This cost me £25 including postage. The flowers my grandma received were nothing like the picture advertised on the website. There was a lack of flowers and colour in the bouquet provided. I would not use prestige flowers again. I would advise using a local company or E florist as I have had no problems with them in the past. A real waste of money. I tried communicating to the customer service team and they said they were unable to progress my case as the flowers provided matched the description.”

Helpful Report

Posted 1 week ago

Hello Katie, Thank you for taking the time to provide your feedback. I'm genuinely sorry to hear that the bouquet did not meet your expectations and that your experience with our customer service was not satisfactory. We aim to provide beautiful flowers and a positive experience, and it's disappointing to know we fell short in this instance. The website specifies that the bouquet shown is a medium size. Since you selected the standard size, it contains fewer stems, and the lilies are also in bud form. Best wishes, Ellie

Posted 1 week ago

“I have used Prestige Flowers a number of times in recent weeks and recipients have been very pleased with the quality received. Lots of choice with the flowers and bouquets offered, and delivery always made in time. I highly recommend A++++”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your fantastic 5-star review, Helen! We're thrilled to hear that you've had a great experience with our flowers and that your recipients have been pleased with the quality. Your recommendation is truly appreciated, and we look forward to serving you again soon! Best wishes, Rosie

Posted 1 week ago

“Absolutely apaling company. Order from them twice and both times orders were wrong. First order they left out the gift. Second order had an issue with the delivery address that they would not help with, even after messaging less than 10 minutes after ordering! Did not offer help in any sort and lied several times. Offered £15 credit as compensation against orders of over £100.”

Helpful Report

Posted 1 week ago

Hello Dave, Thank you for sharing your feedback, and I’m very sorry to hear about your experience. We strive to ensure that every order is handled with care, and it's disappointing to know we fell short in your case. I understand how frustrating it can be when customer support does not meet your expectations, and I assure you that your comments will be taken seriously as we continually work to improve our service. Best wishes, Tom

Posted 1 week ago

“Always a fabulous service. Easy to order. Great flowers and gifts. Efficient and affordable.”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your amazing 5-star review, Naomi! We're delighted to hear that you consistently enjoy our service and find it easy to order. Best wishes, Rosie

Posted 1 week ago

“The telephone number was not taken into account upon delivery, due to a missing number in the address they will keep the order, the worst thing is that they do not help you contact the derilvery to make a resend or some type of solution, they clean their hands and give you a discount for the next order. I don't recommend it at all.”

Helpful Report

Posted 1 week ago

Hello John, Thank you for your review. We sincerely apologise for any disappointment or inconvenience you experienced. To ensure orders reach the correct destination, we rely on customers to provide accurate delivery details. Additionally, we regret that the resolution did not meet your expectations and that our team was unable to provide a more satisfactory outcome. Warm regards, Katie

Posted 1 week ago

“I have been using prestige flowers for a long time now. I have never had any problems. Good service … thank you !”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your fantastic 5-star review, Vinolia! We're delighted to hear that you've had a consistently positive experience with us over time. Best wishes, Rosie

Posted 1 week ago

“They blame delivery courier for late delivery. They say next day delivery if bought before 10pm however did this and surprise it won't arrive till Thursday. Took £5.99 for that delivery now late and next time I'll use a local flowerist.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 week ago

“Will always use Prestige Flowers as they are a very good company and the site is so easy to use. Nothing seems too much for them and any deliveries I have asked to be sent have always been completed on time with lovely flowers etc. Would definitely recommend this company to everyone.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review, Carole! We’re thrilled to hear that you find our site easy to use and appreciate our timely deliveries. Your recommendation means the world to us, and we’re here anytime you need lovely flowers! Best wishes, Rosie

Posted 1 week ago

“Ordered a next day £8 delivery to ensure a birthday surprise is secured. Parcel was not delivered the next day as well as Customer service being extremely unhelpful. Worst company I had ever used.”

Helpful Report

Posted 1 week ago

Hello Ezekiel, Thank you for your feedback. I'm genuinely sorry to hear about the issues you experienced with your order and our customer service. We understand how important it is to have timely deliveries, especially for special occasions like birthdays. I can see that delivery was attempted as requested yesterday. However, there was no answer. I have reached out via email. Kind regards, Ellie

Posted 1 week ago

“Beautiful range of flowers to choose from. Very easy to order and pay for. Thank you so much. Diane Mennie”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your glowing 5-star review, Diane! We're thrilled to hear that you enjoyed our beautiful range of flowers and found the ordering process easy. Best wishes, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 271,771 reviews