Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,902 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company to deal with. Don’t believe the delivery date they provide as when it doesn’t arrive, they simply rely on small print to say that they can’t guarantee delivery. Also, their 100% satisfaction guarantee is not of any worth as they won’t honour it. Order from a more reputable florist.”

Helpful Report

Posted 1 week ago

Hello Ed, I’m truly sorry to hear about your experience and understand your frustration with the delivery and our satisfaction guarantee. We want all our customers to feel valued and satisfied with their orders, and it’s disappointing to learn we’ve let you down. While we aim for timely deliveries, unforeseen circumstances can arise, which can affect our delivery times. Your feedback is important to us, and we are continually working to improve our services. Kind regards, Katie

Posted 1 week ago

“Shocking service, ordered before 5pm and paid for next day delivery for the flowers to be delivered 5 days later. Customer service on the webchat is terrible. Wont be ordering again and will be doing a section 75 chargeback.”

Helpful Report

Posted 1 week ago

Hello Paul, I’m very sorry to hear about your experience and understand your frustration regarding the delivery delays and customer service. We strive to provide a positive experience, and it’s disappointing to learn that we fell short in your case. Due to the distance between the delivery address and our distribution centre, it can take extra time in transit as we advise on our website. Kind regards, Katie

Posted 1 week ago

“Not luxury at all......a 'large bouquet' cost me more than £30 (excluding postage) to send to my Mum who had just been told she had shingles. I dread to think what the medium or standard ones would have looked like. (Have messaged directly with a photo as it wouldn't upload here.)”

Helpful Report

Posted 1 week ago

Hello, I’m sorry to hear that you were disappointed with your order. It's our goal to deliver beautiful arrangements, and I can understand how frustrating it must be when the product doesn't meet your expectations. Your feedback is crucial to us, and we take it on board as we aim to improve our offerings. I have located your order and can see that our customer service team is looking into this. Kind regards, Katie

Posted 1 week ago

“Delivery is now 48 hours late. Birthday missed and somehow this is not down to you as you use a third party to deliver. I think we all know The Royal Mail is totally unreliable so at this stage I think we can expect the flowers, despatched by you on Friday, to be ruined. Therefore can I expect is a total refund?”

Helpful Report

Posted 1 week ago

Hello Nessa, I’m really sorry to hear about your experience and understand the disappointment of missing a birthday celebration. Your feedback is invaluable to us, and I assure you that we’re continuously working to improve our service. We do pack our flowers with aqua packs and nutrients to ensure they do stay fresh in transit. However, if there are any issues with the flowers upon arrival, please send us some images and we can look into this. Kind regards, Katie

Posted 1 week ago

“Well I too wish I had seen these reviews and if I was part of there management team and seen all these bad reviews I would be disgusted or they just don’t care about customer care. It was my wife’s birthday today and was expecting prestige flowers to arrive nothing without no notification no interaction nothing. I understand that’s it’s Sunday but if you can’t deliver on the date don’t have it available (I’m working on a Sunday). So thanks prestige for spoiling my wife’s birthday and I will not be using you again and I will not recommend you to anyone and if I haven’t heard from you by end of tomorrow I will be demanding a refund as your not keeping to your core values.”

Helpful Report

Posted 1 week ago

Hello Alan, I’m truly sorry to read about your experience and understand how disappointing it must be, especially on such an important occasion. Your feedback regarding the lack of notification and delivery issues is noted, and we sincerely apologise for the inconvenience caused on your wife’s birthday. Customer care is a priority for us, and I assure you that we take your concerns seriously. I have checked the tracking link and I can see that delivery was attempted yesterday but the address was inaccessible. This order has been delivered this morning. Kind regards, Katie

Posted 1 week ago

“TERRIBLE!!!!!!!! DO NOT USE THIS COMPANY!!!! AVOID!!!! Missing wine, missing chocolate, dead flowers and delivered late. I repeate do not use this company!!!”

Helpful Report

Posted 1 week ago

Hello Jennifer, I’m sincerely sorry to hear about your experience with us. Missing items and late deliveries are not the level of service we aim to provide, and I understand your frustration. I have located your order and can see that our customer service team is looking into this. We hope that this can be resolved. Kind regards, Katie

Posted 1 week ago

“Always a great service”

Helpful Report

Posted 1 week ago

Hello Adam, Thank you for your wonderful 5-star review! We’re so pleased to hear that you consistently enjoy our service. Your continued support means the world to us, and we’re dedicated to maintaining the quality and reliability that you appreciate. We look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Fraudulent company. No care for customers or flowers. Paid for specific date and time, arrived 3 days earlier and were dead by the time person got them.”

Helpful Report

Posted 1 week ago

Hello Inese, I'm truly sorry to hear about your negative experience with us. It’s disappointing to know that your flowers arrived early and in poor condition. We do advise on the website that during our peak period, some orders may be dispatched early. We strive to provide the best service and quality, and I regret that we fell short in this instance. If not done already p, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line, and we would be happy to look into the mentioned quality issues. Kind regards, Katie

Posted 1 week ago

“I'm absolutely disgusted with my flowers I paid and extra £10 for the large bunch and in total had 5 roses at 2 lily flowers. These were supposed to be bereavement flowers for someone and thought I would spend the extra money buying them from here so that the quality was better but I should have just gone to the supermarket instead”

Helpful Report

Posted 1 week ago

Hello, I'm truly sorry to hear that your recent experience did not meet the standards we strive for, especially during such a sensitive time. It’s disheartening to know that the flowers you received did not reflect the quality you expected, particularly for a bereavement gift. I have located your order and can see that this is I being looked into with our customer service team. Kind regards, Katie

Posted 1 week ago

“AVOID AVOID AVOID Awful flowers Awful service I wouldn't even give them a star. Paid extra for bigger bunch for my Mother in law for Christmas. Really embarrased. Only a handful of flowers arrived, nothing like the picture, which died after 4 days. Wish I had read the reviews first and the small print as you czn only complain within 3 days. Who knows their flowers die after 4 days. Supermarket flowers are 100 times better. No good complaining as they aren't interested with there automatic pre-scripted replies. Offerering me £10 towards another bunch. Why would i want more when they dont last. Also this is not allowing me to upload the phptos. I wonder why. Never again!”

Helpful Report

Posted 1 week ago

Hello Karen, I’m really sorry to hear about your experience with your recent order. It’s truly disappointing when a gift does not meet expectations, especially when it’s for a special occasion. Your feedback is incredibly important, and I assure you that it will be shared with our team for further evaluation. We genuinely strive for better standards, and your experience highlights areas where we need to improve. Kind regards, Katie

Posted 1 week ago

“Do not use the company! I used them before and also had issues (not realising it’s the same company). First time flowers arrived a few days late. Yesterday I placed an order and within 5 minutes cancelled when I realised it’s the wrong company , then to be told it’s already been dispatched! Absolute joke.”

Helpful Report

Posted 1 week ago

Hello, I'm really sorry to hear about the issues you've encountered with your recent order and your previous experience. It’s frustrating when things don’t go as expected, especially when you've tried to avoid such problems. We always aim for timely service, and I understand how disappointing it is when that is not met. Your feedback is important to us, and it helps us to make the necessary improvements. Kind regards, Katie

Posted 1 week ago

“I chose and paid for the large bunch. If this is the large I would hate to see the small bunch. Disappointed doest cut it. I feel ashamed that my friends received such a poor gift.”

Helpful Report

Posted 1 week ago

Hello Elenasj, I appreciate you sharing your experience, and I’m truly sorry to hear that the bouquet did not meet your expectations. I understand how disappointing it can be to feel embarrassed by a gift, especially when celebrating with friends. Your feedback is valuable and will be shared with our team to ensure we improve our offerings. I can also see that our customer service team is awaiting your reply to resolve this. Kind regards, Katie

Posted 1 week ago

“I ordered flowers to be delivered to my mother for her 80th Birthday, they were delivered yesterday the 04/01/2025, the only good thing about this order was they were delivered on the correct date!. The flowers and foliage were in very poor condition and most of the bouquet of flowers were dying, Lillies petal edges all dying back and damaged, thistle green foliage heads dying at stems and falling off/fell off, rose petals all fell off the heads and only a few stems of the green foliage were still in good condition. My mother put them in a verse so she could take photos of how poor condition they were This is unacceptable and due to the condition of the flowers I will be asking for a full refund. The flowers and foliage should be in top condition and not be already dying on receiving them! This order was supposed to be a loving gift for my mothers 80th birthday and it has now become a embarrassment that my mother sadly had to contact me to explain that the gift of flowers she received was in such poor / dying condition. I have emailed the company for a full refund. I would not and will not recommend this company for your flower deliveries.”

Helpful Report

Posted 1 week ago

Hello Beverley, Thank you for sharing your experience, and I’m truly sorry to hear that the flowers delivered for your mother's special birthday fell short of your expectations. We strive to provide beautiful and fresh arrangements, and it’s disappointing to learn that this was not the case for you. Your feedback is vital, and I will ensure it is shared with our team to address these concerns moving forward. If you’ve reached out to our customer service team, we hope that this can be resolved. Kind regards, Katie

Posted 1 week ago

“Flowers came when said they would but nothing like the picture what a waste of money! Can’t get photos to upload”

Helpful Report

Posted 1 week ago

Hello Mr Gill, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not match your expectations and that they weren't as depicted in our images. We strive to deliver high-quality arrangements, and it's disheartening to learn we missed the mark this time. I appreciate you taking the time to express your concerns, and I will ensure your comments are passed along to our team for review. If you’re able to provide any images of the bouquet you received, it would greatly assist us in addressing the issue further. Please send some images to enquiries@prestigeflowers.co.uk with your order number and ‘review’ in the subject line. Kind regards, Tom

Posted 1 week ago

“What rubbish these flowers are. DO NOT BUY FROM THIS COMPANY This is the second time I have had flowers delivered from this company. The were 3 and 4 days late arriving despite the senders paying extra for a stated date of delivery. They were withered and buds falling off by the time they arrived. The company refused a refund and said they would just send a replacement. This is not acceptable when ordered in good faith for a special occasion. I have put 1 star as there is not an option to put ZERO”

Helpful Report

Posted 1 week ago

Hello Lynda, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you faced with your orders. It’s unacceptable for flowers to arrive late and in poor condition, especially when special occasions are involved. I understand your frustration regarding the refund process and can assure you that your feedback is important to us. We aim to improve our service, and I will make sure your concerns are relayed to our team for review. As you are the recipient of the orders we wouldn’t be able to process a refund from your request due to GDPR. Kind regards, Tom

Posted 1 week ago

“I always use Prestige Flowers. Really easy to use and the flowers are if excellent quality.”

Helpful Report

Posted 1 week ago

Hello Miss Ballard, Thank you for your fantastic 5-star review! We're delighted to hear that you always find our service easy to use and that our flowers meet your expectations of excellent quality. Your loyalty truly means a lot to us! We’re committed to maintaining this level of service and quality for you and look forward to helping you with your future orders. Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Ii am so disappointed the flowers that were sent to my sister looked dry and dying did not look like the picture at all”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I'm sincerely sorry to hear that the flowers did not meet your expectations and appeared dry. We strive to deliver high-quality blooms, and it's disheartening to learn that we fell short in your case. Your feedback is crucial, and I will ensure it is shared with our team to help us improve our offerings. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line. Kind regards, Tom

Posted 1 week ago

“So disappointed ordered from prestige in error. Thinking I was ordering from a local florist in my home town. Ordered 17/12/2024 to be delivered on the 23/12/2024 flowers, chocolate Vase and Christmas tea for my 83 year old mother who was staying at a family members until the 27/12/2024 Royal Mail tried to deliver on the 27/12/2024 when my mother had already gone back to her own address. Delivery was declined. Case raised through PayPal to receive full refund. Prestige advise PayPal that the item was marked as received. PayPal closed the case taking prestige’s word that item had been received. Royal Mail tracking. I appealed paypals decision, as prestige omitted to let paypal know the flowers were received back at their warehouse not at the address order too. Case decision was reversed in my favour so I didn’t lose out on £70 . Lesson learn not to order via prestige.”

Helpful Report

Posted 1 week ago

Hello Angela, Thank you for sharing your experience, and I'm truly sorry to hear about the issues you encountered with your order. It’s unfortunate that we did not meet your expectations and that the delivery did not align with your mother's schedule. I appreciate you bringing this situation to our attention. Your feedback is vital as we work to improve our service. Kind regards, Tom

Posted 1 week ago

“My mother ordered me a Christmas bouquet online and they were delivered Christmas eve, 4 roses half dead with petals that looked like they were burnt, stems of the tulips/foliage were so wet they smelt awful - terrible response from this company who offered £10 voucher for future orders- never again very disappointing especially as it was a gift from my mum!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m truly sorry to hear that your bouquet arrived in such poor condition, especially as it was a thoughtful gift from your mother. We strive to provide fresh and beautiful flowers, and it’s disappointing to learn that we did not meet your expectations. I understand how frustrating this must have been, and your feedback is invaluable to us. I will be sure to share your comments with our team to address these concerns. Kind regards, Tom

Posted 1 week ago

“My flowers arrived after 5 days in transit , yes it was a bank holiday and yes Royal Mail had misrouted them to Wales ! But I was not happy the condition the flowers arrived with petals falling off and leaves all in the box yet was told after I sent the photos that the quality was good ! There was no water in the box when received , and I’m sure you could claim off Royal Mail for there error as it was a 24 hour tracked and it was there mistake yet I was offered nothing for the lateness of the flowers and the condition .”

Helpful Report

Posted 1 week ago

Hello Ang, Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the issues you faced with the delivery of your flowers. It’s understandable to feel disappointed, especially with the delays and the condition of the flowers upon arrival. We always aim for high-quality service, and I regret that we did not meet your expectations this time. I appreciate your feedback regarding the packaging and transit details, as this helps us improve in the future. I can see that our customer service has responded to your email this morning. We hope that this can be resolved! Kind regards, Tom

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 270,902 reviews