Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,671 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website, easy and quick with a beautiful range of gifts”

Helpful Report

Posted 2 months ago

Hello Heather, Thank you for your wonderful review! We're thrilled to hear that you found our website easy and quick to use, and we’re glad you love our beautiful range of gifts. Your feedback is greatly appreciated, and we can't wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I ordered flowers for my mum for Christmas last year I ordered them for Christmas eve they arrived 28th december and they were all dead obviously been on the van for 5 days without water never use them again”

Helpful Report

Posted 2 months ago

Hello Debbie, Thank you for sharing your experience, and I'm truly sorry to hear that your flowers arrived late and in poor condition. This is not the level of service we aim to provide, and I understand how disappointing it must have been for you and your mum during the holidays. We appreciate your feedback as it helps us identify areas for improvement. Best wishes, Ellie

Posted 2 months ago

“I ordered flowers to arrive on the 18th December, they were left on doorstep on the 19th and no one was there until today. Consequently flowers were three days old at least. I ordered a large bouquet, but the ones sent look nothing like the photo, they were much smaller”

Helpful Report

Posted 2 months ago

Hello Judy, Thank you for your review. I’m truly sorry to hear about the issues with your delivery. We aim to ensure that our flowers arrive on time and in the condition you expect, and it’s clear that we did not meet that standard in your case. If possible, please could you send us a bird's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Flowers looked nothing like the photos and I bought the medium size. If I would have got the small size it would have been invisible. Second time I have used prestige flowers but now the last time. I live outside of the Uk so I rely on good online flowers”

Helpful Report

Posted 2 months ago

Hello Kate, Thank you for your feedback, and I’m very sorry to hear about your disappointing experience. We always aim to provide bouquets that reflect the images on our website, and it’s clear we fell short in your case. I completely understand how important it is to receive the quality and size you expect, especially when ordering from abroad. We truly value your business and regret that we didn’t meet your expectations this time. Thank you for bringing this to our attention. Warm regards, Tom

Posted 2 months ago

“The flowers arrived in poor condition, lasted 2 days , and customer service was disappointing. Despite sending photos, they only offered a £15 voucher, which requires a minimum spend of £19.99 plus delivery. Very disappointing experience—I wouldn’t order from them again. I’d recommend using a local florist or Interflora instead.”

Helpful Report

Posted 2 months ago

Hello Gail, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We sincerely apologise for the poor condition of the flowers and the disappointing response from our customer service team. We appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused. Warm regards, Prestige Flowers

Posted 2 months ago

“I have used you many times and the flowers have always been great. But disappointed in the bouquet we had delivered today for a friend, there was only 7 flowers in it and looked nothing like the image displayed on your website.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the bouquet delivered today. We strive to ensure that all our bouquets meet the high standards you’ve come to expect from us. I completely understand your frustration, especially since you’ve had positive experiences with us in the past. I can see that our customer service team have responded to your email to look into this for you. Warm regards, Katie

Posted 2 months ago

“Great website Easy to use & maneuver Great recording message”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your amazing review! We're thrilled to hear you found our website easy to use and that you appreciated the recording message feature. Your feedback really motivates us to keep improving! We look forward to serving you again soon. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Lovely selection of beautiful flowers ,very quick and easy to use web page easy ordering”

Helpful Report

Posted 2 months ago

Hello Steven, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our selection of beautiful flowers and found our website easy to use. It’s always our goal to provide a seamless ordering experience. We appreciate your kind words and look forward to serving you again soon! Best, The Prestige Flowers Team

Posted 2 months ago

“Flowers were ment to come today still haven’t arrived”

Helpful Report

Posted 2 months ago

Hello Adam, I sincerely apologise for the inconvenience you’ve experienced with the delivery of your flowers. I can understand how frustrating it must be to not receive your order as expected. We take delivery timelines very seriously and it seems we have let you down this time. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk so we can assist you further and resolve this issue promptly. Best wishes, Rosie

Posted 2 months ago

“Flowers same as in the picture, delivered next day, very pleased with the quality of the flowers and service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful review! We're thrilled that you received the flowers just as pictured and that they arrived the next day. It's fantastic to hear that you are pleased with the quality and our service. Your happiness is our top priority, and we look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Just received a £27.99 bunch of flowers today that a friend had sent, so she also paid £5.99 postage. They were received on time, however, absolutely disgusting price for the size of the bunch and abysmal quality!! The tulips were drooping and falling apart when I opened the box and the roses are already going brown around the edges. Daren't tell my friend that she's been ripped off as she'd be devastated- she sends flowers as she's housebound. What a terrible company!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I am truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and I can completely understand your disappointment with the condition of the flowers. We take quality very seriously, and it seems we failed to meet your expectations here. I sincerely apologise for the condition of the tulips and roses you received. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“EVERY YEAR MID DECEMBER I ORDER FOR MY MUM IN UK 🇬🇧 FOR HER BIRTHDAY -CHRISTMAS .I HAVE BEEN USING PRESTIGE FLOWERS FOR 8 YEARS,I LOVE IT WHEN MUM SO HAPPY AS I LIVE IN CANADA 🇨🇦, IT MAKES HER VERY HAPPY KNOWING WE THINKING OF HER ON HER SPECIAL DAY .SO THANKYOU FROM THE BOTTOM OF OUR HEARTS .MERRY CHRISTMAS PRESTIGE FLOWERS 🩷MAY YOUR AMAZING COMPANY KEEP GROWING .”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you from the bottom of our hearts for your heartfelt review! We're absolutely thrilled to hear that you've been choosing Prestige Flowers to make your mum's special day a little brighter for the past 8 years. Knowing that we're able to bring joy to both you and your mum, even from across the ocean, means the world to us. We wish you and your family a magical Christmas, and you can count on us to keep growing and delivering smiles! Warm wishes, The Prestige Flowers Team

Posted 2 months ago

“Website is easy to use and navigate. No ability to request swapped stems in any of the bouquets when ordering, which would be a *chefs kiss* if implemented, since locating florals that do not have oriental lillies is difficult. Have never had a complaint from recipients when using Prestige Flowers. Delivery has always occured on ther day requested. Prices are competitive however a cheeky discount here and there or free postage for holidays would be nice too.”

Helpful Report

Posted 2 months ago

Hello Linzi, Thank you for your fantastic review! We're thrilled to hear that you find our website easy to navigate and that your recipients have always been pleased with their flowers. We appreciate your feedback on the stem swapping option — it's always great to hear ideas that can enhance our service! We also love your suggestion about cheeky discounts; we’ll definitely take that into account. Thanks again for your support, and we look forward to helping you with your next order! Warm regards, The Prestige Flowers Team

Posted 2 months ago

“After making this purchase I wish I had just shopped local and gone to my local florist. Leaves dead and wilting the box the flowers came in was battered. Generally unhappy wanted to surprise my wife with an extra Xmas gift.”

Helpful Report

Posted 2 months ago

Hello Scott, I'm really sorry to hear that your experience with us was not a positive one. It's disappointing to learn that the flowers did not arrive in the expected condition, especially when you intended to surprise your wife with a thoughtful gift. We appreciate your feedback and understand how this situation could be frustrating. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

“Ordered next day flowers for a bereavement. They were late, poor quality & many flowers was missing heads. My Dad was very disappointed & upset. The only good thing is he liked the vase. Will not be using this company again.”

Helpful Report

Posted 2 months ago

Hello Miss Hallam, I'm very sorry to hear about your experience and truly understand how disappointing it must have been, especially during such a sensitive time. It is unacceptable that the flowers did not meet your expectations, and I sincerely regret this. Your feedback regarding the quality of the flowers is very important to us, and I will ensure that it is addressed with our team. We appreciate that you took the time to let us know, and we are committed to making improvements. I can see our customer service team are looking into this for you. Best wishes, Katie

Posted 2 months ago

“Thank you for your service...A family friend loved the flowers you sent her from your company thank you again for making someone's christmas very special with these flowers......Merry Christmas too you all”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your kind words! We're thrilled to know that the flowers brought joy to your family friend and made their Christmas extra special. It truly warms our hearts to be a part of such wonderful moments. Wishing you and your loved ones a Merry Christmas as well! Best regards, The Prestige Flowers Team

Posted 2 months ago

“Oh dear, didn't read reviews! Pink roses lilies bouquet.... Flowers went to wrong address, came to my home address instead of to the retirement couple in another county! and they wouldnt amend the delivery despite having reasonable notice of more than 24hrs, no one answers customer service phone lines, on line replies quicker but unwilling to amend their mistake. I also chose large selection £10 extra! which came today, were just like an ordinary medium size bunch that you would pay 15 pounds less for from a supermarket. The flowers were also billed as having 50% off, goodness knows what you would think if you had paid £50 before delivery costs added. Had to send another set to the correct recipients used Interflora, who were excellent. Very.....expensive mistake!”

Helpful Report

Posted 2 months ago

Hello Louise, Thank you for taking the time to leave a review. I am very sorry that we were not able to amend your order for you on this occasion and I apologise for any inconvenience caused this. Your feedback regarding the bouquet size and value is also very important to us, and I will ensure this is passed along to our team for review. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“the flowers looked like they where in the box for a week or more ,i will never use this company again ,also will let every one i know not to buy from prestige disgusting what a wast of my hard earned money”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear about your experience with us. It’s disappointing to know that the flowers you received were not up to the standards we aim to provide. We understand how important it is for our customers to receive fresh and beautiful blooms. Your feedback is crucial in helping us improve, and I would appreciate the chance to resolve your concerns. If you'd like to discuss this further, please email us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Super easy website to follow, and lots of opportunities to add on extra bits to make it more than just any old flower delivery which I was delighted by as it was for a friends birthday.”

Helpful Report

Posted 2 months ago

Hello there, Thank you for your wonderful review! We're delighted to hear that you found our website easy to navigate and loved the extra options we offer. It’s always our aim to make your gifting experience special, and we’re thrilled to have been a part of your friend’s birthday celebration. We can't wait to see you back for more floral delights! Best wishes, Katie

Posted 2 months ago

“Don’t waste your money with this company Ordered flowers on 13th December for delivery on 19th December still not arrived This company is a joke. Don’t order you will be disappointed if they ever deliver the goods you have paid for #robbersdontwasteyourmoney #cowboystakeyourmoneyandnotdeliver”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you for bringing this to our attention. I sincerely apologise for the inconvenience you’ve experienced with your order not arriving as promised. We understand how frustrating this situation is, and it's certainly not the level of service we aim to provide. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,671 reviews