Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,710 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pay by PayPal you have a better chance to get your money back from this cheating scam of a company Images are of the dearer options not what you will receive. DONT USE THIS COMPANY BETTER FLOWERS AT THE SUPERMARKETS”

Helpful Report

Posted 5 months ago

Hello Debbie, I’m very sorry to hear about your experience and the issues with your order. This is not the standard we aim to provide. Your feedback is crucial, and I will feed this back to the appropriate departments to ensure this does not happen again. Warm regards, Rosie

Posted 5 months ago

“My daughter ordered a bouquet for her grandparents as a surprise. From looking at the labels they should have been delivered on the Monday, arrived on Wednesday looking a bit worse for wear. My mum contacted them and was essentially told that they are a quality bunch and to follow the care instructions! My mum has had plenty flowers in her time, very patronising. I would t recommend.”

Helpful Report

Posted 5 months ago

Hello Elaine, Thank you for your review. I’m really sorry to hear about the delay and the response you received. This isn’t the level of service we strive for, and I understand how frustrating this must have been. We appreciate your feedback and I will feed this back to the relevant department. Warm regards, Rosie

Posted 5 months ago

“Anyone who reads this please dont waste your money here the service is terrible and you will end up disappointed so save you and your loved one some heart ache I'm talking from experience thank you for reading”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your disappointing experience. We strive to provide the best service possible, and it’s clear we fell short in your case. Your feedback is important, and I’d like to address your concerns directly. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk and advise further on what issues occurred on this occasion. Please quote 'REVIEW' in the subject line along with your order number. Best wishes, Ellie

Posted 5 months ago

“Flowers looked nothing like what they was supposed too. A few roses and lily's. Absolutely disgusted . What a waste if money. Don't buy anything from them”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers didn’t meet your expectations. This isn’t the experience we aim to provide, and I understand your frustration. We want to make things right, I have contacted you directly via email. Best wishes, Ellie

Posted 5 months ago

“I have used Prestige Flowers before and am always pleased to make an order. Order easy to complete and always delivered on time. I highly recommend this company.”

Helpful Report

Posted 5 months ago

Hello Sue, Thank you for your great review! We’re thrilled to hear that you’re consistently pleased with your orders and our timely delivery. Your recommendation means a lot to us, and we appreciate your continued support!

Posted 5 months ago

“Fabulous selection of flowers and gifts on a truly remarkable web site, recommended”

Helpful Report

Posted 5 months ago

Hello David, Thank you for your wonderful review! We’re delighted to hear you enjoyed our selection of flowers and gifts and found our website remarkable. Your recommendation is greatly appreciated!

Posted 5 months ago

“Web site very informative and easy to use giving all choices available thank you”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad you found our website informative and easy to use. We appreciate your support and are happy to have provided you with all the information you needed!

Posted 5 months ago

“Used prestige flowers for many years and have always been impressed with delivery service and quality of flowers”

Helpful Report

Posted 5 months ago

Hello Lewis, Thank you for your loyalty and kind words! We’re thrilled to hear that you’ve consistently been impressed with our delivery service and the quality of our flowers over the years. We look forward to continuing to serve you!

Posted 5 months ago

“Dear Prestige Flowers I am absolutely livid. Your website is a disaster. I ordered flowers for my friend’s 75th birthday that appear to turned up at my house. And the flowers that were delivered are not the ones I ordered. I would never recommend your company and will ensure that I never use it again”

Helpful Report

Posted 5 months ago

Hello Julia, Thank you for your review. I’m truly sorry to hear about the issues you’ve experienced with your order. This is certainly not the level of service we strive for. I can see that you ordered two bouquets to two different addresses. If you could please send us some images of the bouquet received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 5 months ago

“I would order from anyone else but here nothing like imagine at all spoke to customer service on chat because funny enough the phone lines are off I wish I read reviews first as someone else also complained about the same bunch as I've order as it generally looks nothing like imagine and there just passing it off as its fine and will bud etc I don't see how as Im 3 days the roses will be dead absolute shambles of a company and when what there advertising doesn't even come close to what's received I wish I didn't bother as can see from photos not even close to same”

Helpful Report

Posted 5 months ago

Hello Josh, Thank you for your review. I’m truly sorry to hear about your experience and the disappointment with the flowers. This isn’t the level of service we aim to provide, and I apologise for the mismatch between what was advertised and what you received. If there are any issues with the flowers now, please send us some images and we would be happy to look into this further for you. Best wishes, Katie

Posted 5 months ago

“My daughter ordered me flowers for my birthday. They arrived a day late. It was a rose and lily bouquet and while the Lillie’s have yet to open, the roses were half dead when they arrived. A day later the roses have wilted badly and by the looks of things will need to be discarded tomorrow. Very disappointing.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the inconvenience caused by the late arrival and the poor quality of the roses in the rose and lily bouquet that your daughter ordered for your birthday. We understand how disappointing it must have been to receive wilted roses and we sincerely apologise for this. We strive to provide the highest quality flowers and it is disheartening to hear that we have fallen short in this instance. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 5 months ago

“Have used this company before and found them to provide beautiful flowers delivered on the date requested.. shall return in the future to order more .”

Helpful Report

Posted 5 months ago

Hello Amanda, Thank you for your kind words and continued support! We're thrilled to hear that you've enjoyed our flowers and timely deliveries. We look forward to helping you with more orders in the future!

Posted 5 months ago

“I ordered some flowers on tue nite for delivery yesterday they turned up and the flowers I received some look like they have wilted a lot and don't look very nice for the money I paid for them. I'm not very happy with them. I asked what can be done and just got told they have a good quality look which I don't think they do.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers you received didn’t meet your expectations. It’s disappointing to hear that they appeared wilted and didn’t reflect the quality you anticipated. We aim to provide beautiful arrangements, and your feedback is crucial. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 5 months ago

“Web Site over complex and difficult to navigate to place a simple order (too much upselling)”

Helpful Report

Posted 5 months ago

Hello Mike, Thank you for your feedback. We're sorry to hear that you found the website difficult to navigate and experienced too much upselling. Your input is valuable, and we'll work on simplifying the ordering process for a smoother experience. If you have any further suggestions, we'd love to hear them!

Posted 5 months ago

“Scammers and thieves. Take your money don’t deliver anything and then don’t give it back to you. Do not use this company.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m really sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. We take such concerns seriously and would like to resolve this issue. Please contact us directly so we can address your situation and work towards a resolution. Warm regards, Rosie

Posted 5 months ago

“Hi, I wouldn’t use you’s again as it was a stressful time once I ordered the flowers to be delivered on Monday 9th September I recieved tracking from Royal Mail telling me flowers would be delivered on Tuesday 10th September I emailed you and then phoned first thing Monday morning and you were not in the least bit helpful so I won’t recommend or use your service again Also flower were very poor in quality and certainly not large as stated”

Helpful Report

Posted 5 months ago

Hello Barbara, Thank you for your review. We’re truly sorry for the inconvenience and stress caused by the delivery issues and the quality of the flowers. It’s disappointing to hear that our service did not meet your expectations, and we regret that we weren’t able to resolve the issue effectively. I can see from the tracking that your order was delivered on the 9th as requested. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 5 months ago

“We placed the order in good faith that the flowers for this special occasion would arrive on the day requested - and Prestige Flowers failed !!!!! So disappointing and I would not recommend anyone to use this service - they don't do what is says in the website info - misleading to say the least. This is the first and last time I will use Prestige Flowers!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear about the delivery issue and understand your disappointment, especially for such a special occasion. This is not the standard of service we aim to provide, and we regret that we didn’t meet your expectations. Your feedback is important, and we will investigate this matter further. Warm regards, Katie

Posted 5 months ago

“Regret to advise I had a really poor experience with Prestige Flowers. Bought an expensive bouquet for my wife for our wedding anniversary. Upon delivery, the flowers looked really tired but I gave them 3 days to bloom but they never did. Contacted customer service but was told no refunds after 3 days. Really poor. Was offered a measly £10 credit off my next purchase but that is unlikely to ever be taken up. AVOID this firm!”

Helpful Report

Posted 5 months ago

Hello Brett, Thank you for your review. We’re truly sorry to hear about your experience and for any disappointment caused, especially on such a special occasion. This is not the level of quality or service we strive for. We understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Great service, very professional!”

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Posted 5 months ago

Hello Robert, Thank you for your wonderful feedback! We're glad to hear you had a great experience with our service. We strive to maintain professionalism and appreciate your support!

Posted 5 months ago

“Always get my flowers from Prestige when I need flowers delivered.. my go to place past few years fantastic service and the flowers always last well 💐”

Helpful Report

Posted 5 months ago

Hello Keira, Thank you so much for your continued support over the years! We're thrilled to be your go-to place for flower deliveries and are happy to hear that our flowers and service have consistently met your expectations. We look forward to serving you again soon!

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 271,710 reviews