Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sunflowers arrived with small heads, unopened, dropping and died after just one day.”

Helpful Report

Posted 2 months ago

Hello James, Thank you for your review. I'm really sorry to hear that your sunflowers didn't meet your expectations. We strive to provide the best quality, and it sounds like this order didn't live up to our standards. Please reach out to our customer service team with your order details so we can make this right for you. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 2 months ago

“I'm an old tech dinosaur and love the Prestige flowers website for ordering flower gifts for friends and family. It's incredibly simple and easy to use. You get the option to save the details of people you send to regularly so subsequesnt orders are even easier to arrange. There are also a big choice of payment options to use, without having to search for them. All the flower choices are shown in nice big pictures so you can see what you are buying and from my experience, the flowers are always very good quality and arrive on time. Thank you Prestige for the well designed website and your great service.”

Helpful Report

Posted 2 months ago

Hello Ellen, Thank you so much for your wonderful review! We're delighted to hear that you find our website simple and easy to use. It's great to know that our features, like saving recipient details and offering various payment options, have made your experience even smoother. We're also thrilled that you're happy with the quality of our flowers and the timely deliveries. Your feedback means the world to us, and we're here whenever you need to send a special gift. Thank you for choosing Prestige Flowers!

Posted 2 months ago

“Great deals, fast delivery”

Helpful Report

Posted 2 months ago

Hello Alex, Thank you for your feedback! We're glad to hear you enjoyed the great deals and fast delivery. We look forward to serving you again!

Posted 2 months ago

“Very disappointed with the Pink Lindor hatbox flowers, grossly overpriced and poorly presented. Too embarrassed to take them to our dinner hosts.”

Helpful Report

Posted 2 months ago

Hello Geraldine, Thank you for your review. I’m truly sorry to hear that you were disappointed with the Pink Lindor hatbox flowers. It’s concerning to learn that the presentation and value did not meet your expectations. We aim to provide high-quality products, and your feedback is invaluable in helping us improve. Please could you send us some photos of the hatbox to our customer service team at enquiries@prestigeflowers.co.uk with your order number and they would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“I bought flowers on Monday through the website and paid for next day delivery, I read to make sure bank holiday would not be a problem but the website says 7days a week and bank holiday etc as long as order by 10pm is available. It’s Wednesday and there still haven’t been delivered! The phone line takes you to two options that it does not ring through too and then cuts you off! I’ve spent the morning emailing to no satisfaction. Saying the delivery date says the 28th which when checking it does but this must be a problem with your website as I click next day delivery and paid the fee for next day delivery. Why would I pay for next day delivery to have them delivered 2days later when free standard delivery is 2-3days. The person emailing basically said nothing can be done and have a nice day! What kind of service is this? Will not ever order from you again with this kind of service and would recommend no once else dose. Very poor service Can’t say if the flowers look nice there still haven’t arrived!”

Helpful Report

Posted 2 months ago

Hello, Thank you for bringing this issue to our attention. I sincerely apologise for the frustration and inconvenience you've experienced with your recent order. We understand how important timely delivery is. I’d like to clarify that the delivery charge of £2.95 you paid is for delivery on your chosen date, not specifically for next-day delivery. Due to the bank holiday, the cut-off time for next-day delivery on Monday was 2 pm. Since your order was placed after this time, the earliest available delivery date was the 28th. Warm regards, Rosie

Posted 2 months ago

“Disgraceful company, order a bouquet and extras with a date for delivery only to be told that it's a 3 day delivery slot as per the T&C ... Why ask for the date on the order from if you are unable to guarantee delivery on that date. Never again! So embarrassed to let my elderly mother down on her bday .”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“Very good website and company to use”

Helpful Report

Posted 2 months ago

Hello Ciaran, Thank you for the positive feedback! We’re glad you found our website user-friendly and our company reliable. We look forward to assisting you again in the future!

Posted 2 months ago

“Booked my delivery for Sunday 25th the day before my friends birthday... Delivery didn't arrive until this morning Tuesday 26th so missed my friends birthday!! why ask when people want things delivered if you are going to ignore my instructions.... NOT HAPPY AT ALL.”

Helpful Report

Posted 2 months ago

Hello Diane, Thank you for your review. I’m sorry to hear that your order wasn’t delivered as expected. Upon reviewing your order, I see it was placed after our cut-off time for Sunday delivery. Additionally, with Monday being a bank holiday, delivery on that day was not available. As a result, the earliest possible delivery date was the 27th, which was noted on your order. Warm regards, Rosie

Posted 2 months ago

“Easy site to use, great choice of flowers at a very reasonable price.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re delighted to hear that you found our site easy to use and enjoyed our flower selection and pricing. We appreciate your support and look forward to serving you again!

Posted 2 months ago

“Lovely service as a woman I love receiving flowers ,that's why my first choice of gifts are flowers . You can't go wrong.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! We’re so glad to hear you enjoyed the service and that flowers are your go-to gift choice. It’s always our pleasure to help make those special moments even brighter. We look forward to serving you again soon!

Posted 2 months ago

“If you want them for a special day - forget it. Arrived a day late, no apologies and no refund. Go anywhere else !!!!!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm truly sorry to hear about your experience. We understand how crucial it is for flowers to arrive on the right day, especially for special occasions, and it's disappointing that we fell short. This isn't the experience we want for our customers, and we sincerely apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Absolute disgrace- flowers delivered looked as though they had been pulled outta the bin. I have been buying flowers on a large scale from you guys for years and this is an absolute disgrace and embarrassment . Looks absolutely nothing like the product on offer”

Helpful Report

Posted 2 months ago

Hello John, Thank you for your review. I’m truly sorry to hear about your recent experience. It’s deeply concerning to learn that the flowers you received were not up to our usual standards. This is certainly not the quality we aim to provide, and I apologise for the embarrassment and disappointment this has caused. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 2 months ago

“I’ve used this business a number of times and I am very pleased with the quality of flowers and the delivery process. Living in Canada it’s nice to have a trusted flower shop to deliver to my Faraway Friend in the UK. I will continue to use Prestige Flowers and highly recommend.”

Helpful Report

Posted 2 months ago

Hello Irene, Thank you so much for your continued trust in us! We're thrilled to hear that you're pleased with the quality of our flowers and delivery service. It means a lot to us that we can help you stay connected with your Faraway Friend in the UK. We truly appreciate your recommendation and look forward to serving you again in the future.

Posted 2 months ago

“Not sure if everyone has really looked at their delivery and terms and conditions I have placed an order for next day delivery but they don’t have records of order has been sent or not. After few email exchanged between me and customer care team, so far no response and satisfactory answer or resolution achieved They don’t deliver next day, despite you pay they extra delivery fees.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I'm sorry to hear about your frustrating experience. It’s concerning to learn that your order hasn’t been handled as expected, especially after paying for next-day delivery. We’ll pass this information along to the relevant department to ensure improvements are made. Warm regards, Rosie

Posted 2 months ago

“So far so good, Website not bad easier to follow than some. Offers made to enhance sales very good. Choice of service offers very welcome. Choice of delivery times also very welcome. I.m sure the flowers will not disappoint.”

Helpful Report

Posted 2 months ago

Hello Trevor, Thank you so much for your positive feedback! We're thrilled to hear that you found our website easy to navigate and that you appreciate the variety of service and delivery options we offer. We're confident that the flowers will meet your expectations, and we look forward to delighting you with your order. If you need any further assistance, please don't hesitate to reach out. Thanks again for choosing us!

Posted 2 months ago

“Not a very happy customer. It arrived one day late for my friends birthday and the flowers look nothing like the picture .”

Helpful Report

Posted 3 months ago

Hello, I’m really sorry to hear that your experience didn’t meet your expectations. We strive to ensure that every delivery arrives on time and matches the quality you see in our pictures. I understand how disappointing this must be, especially for a special occasion. Thank you for your feedback. We’ll pass this information along to the relevant department to ensure improvements are made. Best wishes. Katie

Posted 2 months ago

“Very disappointed and will not order from Prestige again. I ordered flowers on Thursday to be delivered on my wife’s birthday on Sunday. On Sunday I woke up to an amended delivery date of the following Tuesday. We are away all week so the flowers will be delivered to nobody. Add to this that Royal Mail received the flowers on the Saturday so by Tuesday they will be over 4 days old. Why offer Sunday as an option if you use Royal Mail who do not deliver on Sunday, surely another courier should be used to fulfill Sunday orders. When I complained, all I got was a ‘tough luck, read our t’s and c’s’ type response. My wife really needed a boost that these flowers would’ve provided, now she won’t even know I ordered them because we will be away for the rearranged date. No refund, no suggestions of delivering new flowers for when we are back at home, just £50 down the drain. Extremely poor customer service.”

Helpful Report

Posted 3 months ago

Hello Andy, Thank you for your review. I’m truly sorry to hear about the issues with your flower delivery and the poor experience you’ve had. It’s unacceptable that your order was delayed and that you received inadequate support when you reached out. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I have located your order and can see that a fresh bouquet has been arranged for delivery on the 30th of August. Warm regards, Rosie

Posted 2 months ago

“Once again the issue seems to be Royal Mail. The flowers actually got to the local delivery hub on the day (ie next day after order) the flowers were due but for some reason they went back and forth between Edinburgh and Kirkcaldy hubs three times. As it is a bank holiday the flowers are now sitting in the Royal Mail hub so I imagine they will not be much when they get there. They were timed to meet a relative returning from hospital. To be fair the flowers we have had from prestige have been fine when they arrive on time. This is not the first time. .”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience, and I’m really sorry to hear about the delays caused by Royal Mail. We understand how important timely delivery is, especially for special occasions, and it’s frustrating when things don’t go as planned. While we strive to ensure that our flowers arrive in perfect condition, the postal service can sometimes be unpredictable. If there are any issues with the quality of the flowers due to this delay, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Terrible, ordered paid except for delivery, they didn't even turn up no phone call nothing on phone as we speak goin to get my money back terrible service”

Helpful Report

Posted 3 months ago

Hello, I’m really sorry to hear about the trouble you’ve experienced with your order. It’s unacceptable that the delivery didn’t happen as expected and that you haven’t received any communication. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Disappointed when I placed my order I was unable to avail of discount of £7.50 with code FC5B6KM7”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We're sorry to hear about the issue you experienced with the discount code. Please reach out to our customer service team, and we'll do our best to resolve this for you. We appreciate your understanding and hope to make your next experience a better one.

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews