Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,719 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife ordered some flowers to be delivered to a relative who had been injured in a fall. She ordered the flower on saturday afternoon to be delivered the next day ( sunday) it is now 4pm Tuesday still not been delivered. My wife spoke to Prestige today, Not interested, refused a refund said they would deliver the dead flowers tomorrow, we will see”

Helpful Report

Posted 2 months ago

Hello Alison, Thank you for bringing your concerns to our attention. I'm sincerely sorry to hear about the experience you and your wife have had with the delivery of the flowers. We strive to provide timely and efficient service, and it’s clear we missed the mark in this instance. I understand how distressing this situation can be, especially during difficult times. I encourage you to reach out to us via enquiries@prestigeflowers.co.uk with your order details and ‘Review’ in the subject line if this has still not been received. Best wishes, Katie

Posted 2 months ago

“What terrible service. Received birthday flowers day after my birthday and withered the next day!!! Sent by daughter from Spain to UK where I live. I do not recommend at all!!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your birthday flowers arrived late and did not last as expected. It's disappointing to learn that we fell short on such an important occasion. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line and we would be happy to look into this for you? Best wishes, Katie

Posted 2 months ago

“The ordering process is straightforward and the deliveries have always been as requested. The flowers are spectacular. I have used the service several times as a result.”

Helpful Report

Posted 2 months ago

Hello Jennette, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our ordering process straightforward and that your deliveries have been spot on. It's fantastic to know you think our flowers are spectacular! Your continued support means the world to us, and we can’t wait to help you create more beautiful moments again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Pathetic excuse for a bouquet which was ordered specifically for its 5 lilies showing in the picture, along with roses and chrysanths; there were a paltry 2 lilies in the actual bouquet with an abundance of small chrysanths and roses that will be dead in 2 days.”

Helpful Report

Posted 2 months ago

Hello Helen, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the bouquet you received did not match your expectations, especially regarding the lilies. We strive to deliver beautiful arrangements, and it's disappointing to know we fell short in your case. I can see that our customer service team is awaiting some images of the bouquet to look into this further for you. Best wishes, Katie

Posted 2 months ago

“I have been trying to complain to Prestige Flowers. The roses all had black edges. I sent photos, but all they would offer was a voucher for £10. I wouldn't waste the money on buying more flowers from them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the roses you received were not in the best condition. It’s disappointing to learn that we fell short of your expectations, especially for a special occasion. I understand your frustration with the voucher offered, and I appreciate you taking the time to send photos. Your feedback is important to us, and we will take it into account as we strive to improve our service. Best wishes, Katie

Posted 2 months ago

“Disgraceful presentation, falling apart, delivered late and not the plant I ordered. Had to resend the email and photos to receive a response. The response said sorry but feedback needs to be within three days or nothing can be done. I send flowers or plants to family overseas to celebrate holidays and special occasions. I will not be using Prestige again”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. We're very sorry to hear that your order did not meet your expectations and that the presentation and timing were not satisfactory. We understand how important it is for our customers to have their special gifts delivered as promised. I apologise for any frustration you felt regarding our response policy; your feedback is crucial, and we are always looking to improve. I have reached out via email. Best wishes, Ellie

Posted 2 months ago

“Simple website to use. Beautiful bouquets.”

Helpful Report

Posted 2 months ago

Hello Natalie, Thank you for your fantastic 5-star review! We’re so glad to hear that you found our website simple to use and that you love our beautiful bouquets. Your support truly inspires us to keep delivering quality flowers! We look forward to helping you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Placed order on the 4th January for delivery on the 6th January. Order has still not been delivered as at today the 7th. No communication at all for the delay. I had to follow up and the response was really a no care attitude. Shocking service!!! especially when trying to send flowers for a specific purpose!!!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that your order was not delivered as expected and that you felt there was a lack of communication regarding the delay. We understand how important it is for our customers to receive their flowers on time, especially for special occasions. Your feedback is valuable, and we will work to improve our communication moving forward. I can see that our customer service team has advised further via email. Best wishes, Katie

Posted 2 months ago

“Received as a gift. 2 flowers were dead on arrival & another the next day. 2 days later they all had to be binned. The worst flowers I’ve ever rec’d. The purchaser informed the company but nothing done. Won’t be using them again. Sadly, a waste of money.”

Helpful Report

Posted 2 months ago

Hello Patricia, Thank you for your feedback. I'm really sorry to hear that the flowers you received were not up to standard and that they did not last as they should have. This is certainly not the experience we wish for our customers. I appreciate you bringing this to our attention, and I understand how disheartening it must be to receive a gift that doesn't meet your expectations. We strive for high quality and your comments will help us improve. If you would like to share more details with us, please reach out to enquiries@prestigeflowers.co.uk so we can assist you further. Please include 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Very disappointing! Ordered a rose plant and chocolates for my mum for Christmas and she told me that although the plant looked okay on arrival, it died within four days and the chocolates were of very poor quality (the different "flavours" all tasted the same and they tasted cheap). Would not use this supplier again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We're truly sorry to hear about your experience with the rose plant and chocolates. It's disheartening to know that the plant did not thrive and that the chocolates didn’t meet your expectations either. This is not the standard we strive for, and we appreciate you bringing it to our attention. If possible, please could you send us some images of the plant to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Prestige my eye. INFERIOR FLOWER COMPANY would be more APPROPRIATE .DO NOT USE. Looked like a nice deal. Flowers with 2 bottles of wine. BUT Prestige my eye. Should be called INFERIOR FLOWERS Ordered via phone on 12th Dec for delivery 20th. never arrived. Still not arrived by xmas eve. Tried phoning, automated response. Eventually emailed asking for refund. . Had two replies, stating different things.Then Re emailed the order. Only to be informed delivery 3rd January!!!!!!!!! NO REFUND OFFERED. 3rd January came along with an email to state had "listened to phone call and they were now refunding my money". Far too little way too late. NEVER AGAIN. lesson learnt always phone a florist near the destination of delivery.Very poor service. Save your money go to a High Street florist.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear that your order was not delivered on time and that you experienced difficulties in getting a refund. We understand how frustrating this must have been, especially during the holiday season. We will look into this matter and make sure it does not affect our customers in the future. Warm regards, Katie

Posted 2 months ago

“Appalling service. Ordered a bouquet from here - tulips, £45. Arrived wilted and petals had already browned. As an avid gift giver, I have ordered countless flower arrangements from one too many florists and have never received such poor quality flowers. Not to mention the scarcity of the bouquet - despite ordering a “medium size”. Expected better given the price and popularity of this company. Save your money and order elsewhere x”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience with the bouquet you ordered. Receiving wilted flowers is certainly not the quality we aim to provide, and I understand your frustration, especially given the occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 2 months ago

“Ordered flowers for my friends dad funeral on 2/1/25 to be delivered on Monday 6/1/25. Flowers did not arrive. They were lying in Glasgow Royal Mail depot , spoiled. Terrible customer service. Very dissapointed.”

Helpful Report

Posted 2 months ago

Hello Allan, Thank you for your review. We are deeply sorry to hear about your experience and the disappointment caused, especially during such a sensitive time. This is certainly not the level of service we aim to provide. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 2 months ago

“Ordered a bouquet for my 90 year old mum for Christmas when I visited 2 days later, I was really disappointed for her as the flowers were not up to your previous standards, they looked like they came from a supermarket. A number of the flowers were dry and overall the bouquet looked tired and empty.”

Helpful Report

Posted 2 months ago

Hello Linda, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet for your mum did not meet the high standards we strive for. It’s disheartening to know that the quality fell short of your expectations, especially for such a special occasion. We appreciate your feedback and would love the opportunity to address this. If you haven't already, please consider sending us some images of the bouquet along with your order details and 'REVIEW' in the subject line to enquiries@prestigeflowers.co.uk so we can investigate further. Best wishes, Rosie

Posted 2 months ago

“Easy to navigate and place my order Thank you Hopefully my friend will live the flowers when delivered.”

Helpful Report

Posted 2 months ago

Hello Marie, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate and that placing your order was a breeze. Your kind sentiment about hoping your friend will love the flowers means so much to us! We can’t wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Disappointed with flowers, nothing like the picture, I feel I was mis-sold !”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you received did not meet your expectations and weren't as you had anticipated. It’s disheartening when what arrives is different from what was shown. We strive to provide beautiful arrangements and I can understand why you feel mis-sold. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Tried to purchase a bunch of flowers but the payment page is so glitchy you can't progress past the address page. Had to order from a different company. I wander how much business you loose this way?”

Helpful Report

Posted 2 months ago

Hello, Thank you for bringing this to our attention. I'm really sorry to hear about the difficulty you experienced with our payment page. It's frustrating to be unable to complete an order, especially when you’re looking to send something special. We value your feedback and will certainly look into the technical issues to ensure a smoother experience for our customers. Best regards, Rosie

Posted 2 months ago

“I would like to know the difference Between the normal size flowers and larger. I purchased larger ones for a special birthday. They've now came, late and not impressed with the size of them. Because they came late I had to go to mands but more flowers. These cost £35 and were far more superior to these which cost £50. Very disappointed.”

Helpful Report

Posted 2 months ago

Hello Elizabeth, Thank you for taking the time to share your feedback. I’m sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. It can be disappointing when things don’t go as planned, and I understand your frustration with the delivery timing and the size of the flowers. If possible, please could you send us an image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 2 months ago

“DO NOT USE Ordered a Christmas Hamper. It was not delivered and they will not accept responsibility and are not prepared to arrange redelivery or give me a refund.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience and frustration you've faced regarding your Christmas Hamper order. We understand how disappointing it is not to receive your order, especially during the holiday season. Your feedback is crucial, and I assure you that we will address your concerns to improve our service moving forward. If this has not been resolved, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Katie

Posted 2 months ago

“Do not use this company. Ordered flowers for wife’s birthday and still not received 4 days later. Emailed and was told not their problem as they use 3rd party couriers to deliver. No refund available. So £40 down the pan. Shocking service.”

Helpful Report

Posted 2 months ago

Hello Adrian, Thank you for taking the time to express your frustration. I sincerely regret to hear about the issues you faced with your order and understand how disappointing it must be not to have received the flowers in time for a special occasion. While we utilize third-party couriers for delivery, we acknowledge that it’s our responsibility to ensure that your experience is a positive one. We appreciate your feedback and will certainly look into this matter to improve our services for the future. Kind regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,719 reviews