Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,360 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received today for my 60th birthday from my son and daughter in law, and they are nearly dead and your customer service is disgusting from what she has told me, just go on about feed them they be good, what do you mean Ive used what supplied but perhaps I have to cook for them lol. I hope they get a refund, disgusting.”

Helpful Report

Posted 5 months ago

Hello Denise, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate you reaching out to let us know about your disappointment, and we apologise for the issues you encountered. We are sincerely sorry to hear that the flowers you received for your 60th birthday were nearly dead. This is certainly not the kind of quality we strive for, and we understand how disheartening it must have been for you. I would like to look into this further for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 5 months ago

“Ordered flowers for next day delivery for my fiancée and received this, Have tried putting a Ticket in and not heard anything back, Not happy at all”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate hearing about your concerns and we apologise for any inconvenience caused. We are truly sorry that you received something other than what you had expected when you ordered flowers for next-day delivery for your fiancée. We understand how important it is to create the perfect moment and we regret that we fell short on this occasion. I can see that our customer service team has responded to your email and is awaiting your reply. Warm regards, Katie

Posted 5 months ago

“I find Prestige Flowers to be excellent value for money, they always deliver on time and the only time their flowers weren't up to scratch, they replaced them immediately. I'd highly recommend them to anyone wanting a fuss free way to send beautiful flowers.”

Helpful Report

Posted 5 months ago

Dear Katharine, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear about your positive experience with our service. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 5 months ago

“I ordered flowers two days ahead to be delivered for an 80th birthday. 3 days later they have still not been received. Nowhere does it state they do not have a store in Scotland. How can fresh flowers be delivered by Royal Mail. I am ordering online from Canada and warn others to not use this company”

Helpful Report

Posted 5 months ago

Hello Eleanor, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. We are an online-based florist, so we don't have any shops. I do apologise for the confusion caused or if this was not clear. I can see from the tracking link that your order is due to be delivered today. Warm regards, Rosie

Posted 5 months ago

“The reason for three stars is I only wanted to use this site once and the overuse of "ads" more or less put me off, But I would recommend you to others who may want to order from you more than once. I await the feedback from the recipient of the flowers as to delivery and condition of them on arrival”

Helpful Report

Posted 5 months ago

Thank you for sharing your thoughts and taking the time to provide feedback! We're glad to hear that you would recommend us to others, and we appreciate your honest comments about the ads. We're always working to improve the user experience, and feedback like yours helps us identify areas for enhancement. Regarding your order, we hope the recipient is delighted with the flowers. If you have any concerns about the delivery or the condition of the flowers, please let us know, and we’ll be happy to assist. Thank you again for your review and for choosing our service!

Posted 5 months ago

“I would not recommend ordered flowers and a card for my girlfriend paid £50 for them and £8.99 delivery before 1pm next day still received not flowers or nothing and it’s been 2 days. Honestly don’t waste your time may as well use moon pig”

Helpful Report

Posted 5 months ago

Dear Ollie, thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We genuinely appreciate your feedback and are sorry to hear about the difficulties you faced. We understand that not receiving the flowers and card you ordered within the promised timeframe can be frustrating, and we apologise for any inconvenience caused. This is certainly not the level of service we strive to provide to our customers. I can see that this has been resolved with our customer service team. Warm regards, Rosie

Posted 5 months ago

“Only use you when someone needs urgent thanks or Cheering up? Never let me down Many thanks on behalf of all those to whom I send your Flowers”

Helpful Report

Posted 5 months ago

Dear William, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your support. It means the world to us to know that we've exceeded your expectations. Thank you once again for your ongoing trust and support. Warmest regards, Katie

Posted 5 months ago

“Lovely quality and quick and efficient service”

Helpful Report

Posted 5 months ago

Dear Susan, thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you had such a wonderful experience with us. Your kind words about our lovely quality and quick and efficient service truly made our day. We appreciate your support and hope to serve you again soon! Warm regards, The Prestige Flowers Team

Posted 5 months ago

“Great quick service looked at many other flower online places nothing comes close this. Brilliant.”

Helpful Report

Posted 5 months ago

Dear Shayan, thank you so much for taking the time to rate us with five stars! Your positive feedback means the world to us at Prestige Flowers. We are thrilled to hear that you had a great experience with our service. Thank you once again for choosing Prestige Flowers. We truly value your support and look forward to serving you again in the future. Best regards, Katie

Posted 5 months ago

“Do not use! Flowers do NOT resemble pictures and neither does the card you purchase to go with it. The response back “we substitute flowers subject to availability which can be read before purchase”. Yeah! To find this is like finding a needle in a haystack. Appalling attitude from “customer services”. Don’t expect a refund with their wishy washy response to your complaint.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and we are sorry to hear about the issues you faced. We understand your disappointment with the flowers not resembling the pictures and the card not meeting your expectations. We apologise for any confusion regarding our substitution policy. We apologise for any inconvenience caused by this. We sincerely apologise if our customer service team did not meet your expectations. We always strive to provide the best possible support and we are sorry that you did not feel our attitude was satisfactory. Your feedback will be passed on to our team for further improvement. Thank you once again for bringing these issues to our attention. Your feedback is important to us as it helps us in continuously improve our products and services. Best regards, Katie

Posted 5 months ago

“sent flowers to my aunt in kent for her 85th and she loved them! Now I'm sending flowers to my dear cousin in france whose cancer has spread and i wanted to make sure the flowers would be beautiful so it had to be Prestige Flowers to make sure the job was done right! Thank you for being so reliable Davina”

Prestige Flowers 5 star review on 12th June 2024

Helpful Report

Posted 5 months ago

Dear Davina, thank you so much for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that your aunt in Kent loved the flowers we sent for her 85th birthday. We strive to create beautiful arrangements that bring joy to our customers and their loved ones. Your kind words about our reliability mean the world to us. We pride ourselves on providing exceptional service and top-notch floral arrangements. Thank you for choosing Prestige Flowers and allowing us to be a part of these meaningful moments in your life. Warmest regards, The Prestige Flowers Team

Posted 5 months ago

“I placed an order with this company to be delivered for my wives birthday. The delivery was late and moment gone! 3 of the flowers had to be binned after 1 day and some of them are already withered after 2 days. Over £31 spent for absolute rubbish. Would not recommend this company to anyone. Reason for late delivery…….Because we live in Scotland, well maybe you should take your company off line because in case nobody has informed you, the internet is worldwide, what a pathetic excuse and downright insulting in this day and age. Oh and by the way, it would not allow me to upload the images of the withered flowers. Tried uploading all 4 images which it did not allow so tried uploading 1 at a time but that didn’t work either. Funny that!”

Helpful Report

Posted 5 months ago

Dear David, thank you for taking the time to share your feedback on your recent experience with Prestige Flowers. We greatly appreciate your honesty and apologise for the issues you encountered. We are truly sorry that the delivery was late, causing the moment to pass for your wife's birthday celebration. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Additionally, we apologise for the poor quality of the flowers you received. It is disheartening to hear that some had to be disposed of after just one day and that others withered after only two days. This is not the level of quality we strive to provide. I have located your order and can see that this has since been resolved with our customer service team. Warm regards, Rosie

Posted 5 months ago

“Have used prestige flowers for a number of years now always beautiful flowers and always delivered on time recipients always been delighted”

Helpful Report

Posted 5 months ago

Thank you so much, Doreen, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your continued support as a loyal customer over the years. It warms our hearts to hear that our flowers have always been beautiful and delivered on time. Nothing brings us more joy than knowing that your recipients have been delighted by our arrangements. We look forward to serving you with the same level of excellence in the future. Thank you once again for choosing Prestige Flowers!

Posted 5 months ago

“Hi I have ordered many times and mostly quality good(although not over generous) This time however peonies just dropped and did not open I have re ordered just to see if I was unlucky Chris Davis”

Helpful Report

Posted 5 months ago

Hi Chris, Thank you so much for taking the time to give Prestige Flowers a 4-star rating. We really appreciate your continued support as a loyal customer. We apologise for the inconvenience you experienced with the peonies not opening in your recent order. We always strive to provide the highest quality products, and we understand that this must have been disappointing for you. If you have any further concerns or need any assistance, please feel free to reach out to us. We're here to help! Best regards, Rosie

Posted 5 months ago

“I've seen Prestige advertised but never felt able to trust an on line florist. Especially having seen what a well known long standing international florist provided. However, today I received flowers for my birthday. Roses, pink calla lillies, yellow carnations and tall purple flowers the name of which escapes me. All in beautiful condition. Loads of greenery. I think the best flower delivery I've ever received including those from our wonderful local florist. Thank you so much. Excellent.”

Helpful Report

Posted 5 months ago

Dear Betty, thank you so much for your excellent 5-star rating of Prestige Flowers! We are thrilled to hear that you had a wonderful experience with us and that the flowers you received for your birthday were beyond your expectations. Once again, thank you for choosing Prestige Flowers, and we hope to have the pleasure of serving you again in the future. Warm regards, Rosie

Posted 5 months ago

“Horrible experience”

Helpful Report

Posted 5 months ago

Dear Donna, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your willingness to share your thoughts and concerns with us. We would like to apologise for the unfortunate issues you encountered during your order. We understand that this has caused inconvenience and disappointment, and we genuinely apologise for any frustration or inconvenience it may have caused. To ensure we prevent such occurrences in the future, we would greatly appreciate if you could elaborate on the specific issues you faced. By hearing more about your experience, we can identify areas where we need improvement and take appropriate measures to rectify them. Warm regards, Prestige Flowers

Posted 5 months ago

“Prestige Flowers are our go to in the family- quality flowers, great delivery you can trust. We use them for all occasions and they have never let us down, definitely worth getting the free delivery sunbscription too, as that has saved us lots of money over the years.”

Helpful Report

Posted 5 months ago

Dear Dorothy, thank you so much for your fantastic 5-star rating of Prestige Flowers! We genuinely appreciate your kind words and are thrilled to be your go-to flower provider in the family. Thank you again for choosing Prestige Flowers, Dorothy! We look forward to serving you and your family for many more occasions to come. Best regards, Prestige Flowers

Posted 5 months ago

“Have used Prestige flowers for a number of years now, and have always been pleased with the beautiful flowers and gifts that have been sent to my friends and family. Would highly recommend using them for all occasions.”

Helpful Report

Posted 5 months ago

Dear Linda, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your continued support and loyalty as a customer. We are thrilled to hear that you have always been pleased with the beautiful flowers and gifts we have sent to your loved ones. Your recommendation means the world to us, and we are dedicated to providing exceptional service for all occasions. Should you ever need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Prestige Flowers! Warm regards, Tom

Posted 5 months ago

“Bouquet delivered was exactly like the picture I chose. Beautiful fresh flowers. My mum was absolutely delighted. Definitely recommend to family and friends. Fantastic.”

Helpful Report

Posted 5 months ago

Dear Andrea, thank you so much for your wonderful 5-star rating of Prestige Flowers. We are truly thrilled to hear that you were delighted with the bouquet you chose and that it arrived exactly like the picture Warmest regards, Rosie

Posted 5 months ago

“Lovely selection of flowers and gifts,user friendly site and always delivers on time,highly recommend!”

Helpful Report

Posted 5 months ago

Thank you so much, Siobhan, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you find our selection of flowers and gifts lovely. We take great pride in ensuring our website is user-friendly and it warms our hearts to know that you find it easy to navigate. Delivering on time is a top priority for us, so we're delighted that we have met your expectations in this regard. Your recommendation means the world to us! Thank you for choosing Prestige Flowers.

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,360 reviews