Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful, flowers for a 50th were not delivered. I have requested a full refund but it's not the point.”

Helpful Report

Posted 2 months ago

Hello Dave, Thank you for your review. I'm truly sorry for the disappointment and frustration this has caused, especially for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 2 months ago

“In a nut shell I am absolutely besoted with my neighbor and this will be the 3rd bunch I have sent her . She loves them and make her smile so it's all good .”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you so much for your lovely review! I’m thrilled to hear that our flowers have been bringing smiles to your neighbor and that you’re on your third bunch. It’s wonderful to know that we’re a part of such a special gesture.

Posted 2 months ago

“Wide choice reasonable prices and good choice of add ons”

Helpful Report

Posted 2 months ago

Hello Miss Wyatt, Thank you for your positive feedback! I’m glad to hear that you appreciate our wide selection, reasonable prices, and the variety of add-ons available. We strive to offer something for everyone and make the ordering process as enjoyable as possible.

Posted 2 months ago

“Just a shambles of a company to deal with, they sell a perishable good that is obviously needed for specific occasions They charge £6 for specific days delivery, but dont actually offer any guarantee that they'll arrive on time or at all. The "100% satisfaction guarantee" is worth 0% and dealing with the customer services "computer says no" attitude has been painful. Would not order again and I would avoid if I was you!”

Helpful Report

Posted 2 months ago

Hello Luke, Thank you for taking the time to leave a review. I'm very sorry to hear about your frustrating experience. This is certainly not the standard we strive for, and we sincerely apologise for the inconvenience you've faced. We understand how important timely delivery is, especially for special occasions, and we're disappointed to hear that we let you down. Your feedback is crucial, and we'll be taking it seriously to improve our service and customer support. We deeply regret the frustration caused and appreciate you bringing this to our attention. I have located your order and can see that our customer service team have responded to your email and is awaiting your reply. Best wishes, Rosie

Posted 2 months ago

“Can’t fault the flowers, but I paid for a specific delivery day and they arrived 2 days later.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. While we're glad you were pleased with the flowers, we're sorry to hear about the delay in delivery. We understand how important it is for your order to arrive on time, and we apologise for the inconvenience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 2 months ago

“Disappointed with the quality of the flowers I ordered. Complained to no avail”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear that you were disappointed with the quality of the flowers and that your complaint hasn’t been resolved to your satisfaction. This isn’t the level of service we aim to provide, and I understand your frustration. Your feedback is important, and we want to ensure that this does not happen again. Warm regards, Rosie

Posted 2 months ago

“Went for the large bouquet but when I saw what had been delivered I was embarrassed as they looked cheap. The recipient had also been sent flowers which came from a local florist and cost less but were beautiful in comparison. I won’t be using Prestige again”

Helpful Report

Posted 2 months ago

Hello Carol, Thank you for your review. I’m really sorry to hear that you were disappointed with the bouquet. We strive to provide high-quality arrangements, and it’s concerning to hear that we missed the mark. Your feedback is valuable, and I’d like to make things right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“I ordered flowers and chocolates for my niece for last Saturday. I saw them today and I have never seen such a paltry bunch of flowers. The roses had already dropped. Appalling for over £44 . I’d have been better going to a supermarket- never again!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the disappointing quality of the flowers and chocolates you received. It’s concerning to know that the bouquet was not up to standard and that the roses were already in poor condition. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 2 months ago

“Really disappointed with the flowers, they bare no resemblance to the picture on the website. Look at your photo and compare to this. Cost £30 plus and a total rip off.”

Helpful Report

Posted 2 months ago

Hello Linda, Thank you for your feedback. I’m really sorry to hear that the flowers you received didn’t match the picture on our website. It’s disappointing to know that we didn’t meet your expectations, especially given the cost. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Would like your order form to be a letter bigger print..”

Helpful Report

Posted 2 months ago

Hello Judith, Thank you for your feedback! We appreciate your suggestion and will look into making the order form more user-friendly with larger print. Your input helps us improve, so thank you for sharing. If there’s anything else we can do, please let us know!

Posted 2 months ago

“Missed my delivery date and told me afterwards “well we don’t guarantee the date”. This was not made clear when I ordered and I spent 60 pounds. No help or compensation afterwards just tried to get rid of me with an “oh well” response. Never using them again.”

Helpful Report

Posted 2 months ago

Hello Janie, Thank you for your review. I’m truly sorry to hear about the issue with your delivery date and the lack of clarity regarding our guarantees. It’s unacceptable that you weren’t informed about the delivery policy and that our response didn’t address your concerns satisfactorily. Your feedback is important, and we want to ensure that such situations are handled better in the future. Warm regards, Rosie

Posted 2 months ago

“It is now 31st August and the flowers have not been delivered to my sister who's husband has recently died. Very very disappointed.”

Helpful Report

Posted 2 months ago

Hello David, Thank you for your review. I’m deeply sorry to hear that the flowers haven’t been delivered, especially during such a difficult time for your sister and her family. I understand how important it is to have a gesture of support arrive on time. Please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“Absolutely disgusted with the flowers that were sent to my mother. Nothing like the picture and when I complained, I was fobbed off saying that I got what I ordered. Will never use this company again as they are a complete con.”

Helpful Report

Posted 2 months ago

Dear Lynn, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the disappointment caused by the flowers that were sent to your mother. We understand how important it is for the delivered arrangement to match the expectations set by the product image. We are sorry that we fell short on this occasion, and we regret any inconvenience or frustration this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 months ago

“See attached photos… Sales picture of a “medium” arrangement vs what was received for a “large” arrangement. £45 for less than a tenners worth of damaged and dying supermarket flowers. Absolutely dire. Avoid.”

Helpful Report

Posted 2 months ago

Hello Mr Whitehouse, Thank you for your review. I’m truly sorry to hear about your experience with our flowers. It’s concerning to know that what you received did not meet your expectations, especially given the difference between the sales picture and the actual arrangement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Definitely not a large bouquet! Absolute rip off! And what a surprise - unable to upload photos of the rubbish they posted to me via Royal Mail! Avoid at all costs. Customer service does respond - but only to tell you that what you’ve received is what you ordered! You’ll get better value buying a supermarket bunch.”

Helpful Report

Posted 2 months ago

Hello Donna, Thank you for your review. I’m really sorry to hear about your experience with our bouquet. It’s disappointing to know that we didn’t meet your expectations, and I understand your frustration. We always aim to provide high-quality arrangements, and it sounds like we missed the mark here. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“For the price very disappointed, upgraded to large so the small one must have been tiny (1 or 2) stems by the size of this.”

Helpful Report

Posted 2 months ago

Hello, Thank you I’m sorry to hear that you were disappointed with your order. We strive to provide great value, and it’s disappointing to learn that this wasn’t your experience. We’ll review your feedback regarding the size and ensure that our upgrades meet expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Easy to order on line. Flowers arrived on time and in excellent condition. Tracking system work well. Used Prestige many times and recommend without hesitation, pricing, quality and service.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that the ordering process, delivery, and tracking all met your expectations. Your continued support and recommendation mean a lot to us. If you need anything else or have any more orders in mind, we’re here to help!

Posted 2 months ago

“Very easy website to navigate and excellent prices”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re glad you found our website easy to navigate and appreciated our prices. If you need anything else or have any questions, we’re here to help!

Posted 2 months ago

“Delivered on time, but the wrong size bouquet sent by the florist which was a disappointment. Prestige refunded the price difference, but no other offer.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. I’m sorry to hear that the wrong-size bouquet was sent, and I understand how disappointing that must have been. While I’m glad we could refund the price difference, we regret not meeting your expectations fully. Your feedback is important, and we’ll use it to improve our service. Warm regards, Rosie

Posted 2 months ago

“The royal mail delivered the flowers almost at 19h grrrr and the flowers look old not fresh, bad service never again.”

Helpful Report

Posted 2 months ago

Hello Lisa, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I am sorry to hear about the condition of the flowers too. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews