Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,722 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for your delivery this morning to 120 London Rd. The display was fabulous one very happy wife. brilliant!”

Helpful Report

Posted 2 months ago

Hello Roger, Thank you so much for your fabulous 5-star review! We're absolutely thrilled to hear that the display made your wife so happy. It's always wonderful to know that our flowers bring joy to our customers and their loved ones. Your kind words motivate us to continue delivering outstanding service and beautiful arrangements. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I did not get next day delivery. It was a full 24hrs late. I'm not paying £5.99 to have late delivery. Won't use this company again.”

Helpful Report

Posted 2 months ago

Hello, I'm really sorry to hear that your order did not arrive as expected. I completely understand how frustrating it is when delivery timelines are not met, especially when you’ve paid for a service. Your feedback is incredibly valuable to us, and we’re always looking for ways to improve our delivery processes to ensure that our customers receive their orders on time. I regret that we let you down on this occasion and I hope you might reconsider us in the future. Best regards, Katie

Posted 2 months ago

“I had sent some flowers to the wrong address (completely my fault) and prestige flowers customer services were brilliant at contacting me and sorting it out. Very friendly and professional, thanks. The flowers are beautiful too!”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our customer service team was able to assist you in sorting out the delivery issue. It’s always our goal to provide friendly and professional support, and your kind words mean the world to us. Also, we’re glad you loved the flowers! Your satisfaction is our top priority, and we can't wait to help you again in the future. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Bought the terrarium for my partner for Christmas and she LOVES it! Arrived on time with healthy vibrant succulents , 10/10 as always”

Helpful Report

Posted 2 months ago

Hello Georgie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that the terrarium was a hit with your partner this Christmas! It's fantastic to know that it arrived on time and that the succulents are as vibrant as we hope they would be. Your kind words and continued support mean the world to us, and we can't wait to help you celebrate more special moments in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Very misleading and overpriced! Ordered flowers for a colleague annd they were significantly smaller and less voluminous than what they appeared in the display photos. I won’t be ordering again because for double the cost…it was really worth much less.”

Helpful Report

Posted 2 months ago

Hello, I'm truly sorry to hear that your experience with our flowers did not meet your expectations. I understand how disappointing it can be when the product received is different from what was anticipated, especially when it comes to gifting. We appreciate your feedback and take it seriously, as it helps us identify areas where we can improve our service and offerings. I regret that we didn’t deliver the quality you were looking for on this occasion. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best regards, Katie

Posted 2 months ago

“Do not use this company, you cannot get through to customer services they don’t answer the telephone, so if you have a problem you can’t get through to them. I spent over £50 on flowers which they said were addressed wrongly, which wasn’t true, the correct address was given to them, where you put the postcode on their site was missing which was the number. Where they had to deliver was a small village with few properties, all they had to do was knock a door and anyone would have told them whom the flowers were for, but no, I had an email to say address was incorrect when in fact it was correct, so I lost all my money, but I couldn’t get in touch with customer services to tell them in the first place, I had to email them. I should have read their reviews before I ordered the flowers, will never use them again.”

Helpful Report

Posted 2 months ago

Hello, I'm truly sorry to hear about your experience with our service. It’s disappointing that you faced difficulties reaching our customer service, and I can understand how frustrating this must have been for you. Your concerns regarding the delivery issue are important to us, and we apologise for any confusion the address may have caused. We value your feedback as it helps us identify areas for improvement. I am very sorry that we were unable to provide a suitable outcome on this occasion. Best regards, Katie

Posted 2 months ago

“Placed an order from NZ for a birthday delivery. Prestige Flowers delivered the wrong bouquet, not once but twice !!! Made no further attempt to contact me with a solution, despite them sending a bouquet that was definitely NOT worth the money I paid. Would never use this company again,”

Helpful Report

Posted 2 months ago

Hello Stephanie, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've faced with your order. It's disappointing to hear that the wrong bouquet was delivered, and that our communication fell short. We take your feedback seriously, and I assure you it will be used to improve our service moving forward. We can see that the incorrect bouquet was sent originally and then the replacement was correct. We are very sorry for any disappointment caused. Best regards, Katie

Posted 2 months ago

“Really poor quality and nothing like the pictures on the website. The box was damaged and wet. Ordered the January bouquet for my wife's birthday and Unfortunately nothing like the pictures advertised on the website to the reality received. I look forward to your response and how you plan to rectify this either with a full refund and countermeasures to ensure your customers do not have repeat poor experiences. The amount of dissatisfied reviews for the same issues shows the lessons are not being learnt or taken seriously to resolve and improve. Delivery was on time which was pleasing but the quality unsatisfactory. Instead of enjoying my wife's birthday tonight writing this review and emailed to. Don't advertise high standards if you can not achieve. My advise to anyone use a local business to keep the quality over speed of delivery.”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the disappointment you faced with the quality of your order and the condition it arrived in. Your feedback is invaluable, and I completely understand your frustration. We strive to maintain high standards, and it’s clear we fell short in this instance. I assure you that we are committed to addressing these issues and ensuring they do not happen again. We take every review seriously and use them as an opportunity to improve our services. Best regards, Katie

Posted 2 months ago

“Delivery was not made on time. I did not receive any updates related to the delivery and although I called within their working hours for an update, they were already closed and did not pick up.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear that your delivery was not made on time and that you didn’t receive any updates. I understand how frustrating that must have been, especially after making an effort to reach us. I can see that delivery was attempted on the chosen date. However, the address was inaccessible. I do apologise. We appreciate your comments, and I assure you that they will be taken on board to improve our communication and delivery process. Best regards, Katie

Posted 2 months ago

“Ordered it didn’t arrive on the date I wanted it and arrived damaged and it was a gift”

Helpful Report

Posted 2 months ago

Hello Hajar, Thank you for your review. I’m truly sorry to hear that your order did not arrive on the expected date and that it was damaged upon delivery. I understand how upsetting this must be, especially when it was intended as a gift. Your feedback is invaluable to us, and we will certainly use it to enhance our service and ensure that such issues are addressed in the future. If not done already, please reach out to our customer service team for assistance. Best regards, Katie

Posted 2 months ago

“Head to Serenata Flowers instead. Next day delivery ordered on Sunday, arrived on Wednesday. Ordered a "large", they are half the size of the display pic, which is medium. Customer service agent was polite and fast, but nothing offered in terms of postage refund or large bunch refund. Dismissed my photos as the correct size and said they only refund if over 3 days late.”

Helpful Report

Posted 2 months ago

Hello Gemma, Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order did not meet your expectations and that the delivery was delayed. We strive to provide accurate representations of our products and reliable delivery, so I truly apologise for any disappointment regarding the size of the bouquet and the timing of your order. Your feedback is essential for us, and I will be sure to pass it along to the team to help improve our service. Best regards, Katie

Posted 2 months ago

“I ordererd a bouquet of sympathy flowers for a family member following the passing of her husband. £46 the price following add ons. Although I feel flowers are extortionate, those thoughts are at the back of your mind on such occasions, so I opted for what looked like a bouquet offering a bit of cheer and comfort, at such a solemn time. My relative sent a photo to me as she had put the flowers in my late Mother's vase. Imagine my shock, when I saw how sparse the flowers were. I contacted Prestige who assured me that many experts had viewed my photo and confirmed the bouquet was within keeping of their T&C's. On advice I waited 3 days for more blooms to appear, which they did, but still nothing like the picture shown on the Prestige Web Site. I have since had the same response during our back and forth conversation, always saying the photos have been reviewed by many experts and the flowers were inkeeping with their T&C'S. I have previously said, your emotions during sad times can sometimes overule your actions. On this occasion and big mistake, I failed to read previous reviews regarding Prestige Flowers. I appreciate looking at the review stars of 4 and above at first glance looks good, but bare in mind if you are a gift recipient of flowers, you are very unlikely going to complain about them, or check them against the website. Make your own mind up, but beware that all is not what it seems at Prestige Flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about your disappointment with the bouquet you received for such a sensitive occasion. It's upsetting to know that the flowers did not meet your expectations, especially during a time when thoughtful gestures mean so much. We appreciate your feedback, as it plays a crucial role in helping us improve our services. I understand your concerns about the appearances of the flowers compared to what was shown online, and I assure you that our team is committed to ensuring a better experience for our customers moving forward. Best regards, Katie

Posted 2 months ago

“Appalling display delivered as a "thank you", do no use this company. I wish I had read the reviews. Customer service just as disappointing! Waste of time & money. I pray & hope karma bites them on their lying, deceiving, money grabbing tongues!”

Helpful Report

Posted 2 months ago

Hello Gem, Thank you for your feedback. I’m truly sorry to hear about your experience with the display you received and the customer service that followed. It’s disheartening to know that we didn't meet your expectations and that you felt let down. Your comments are important to us, and we take them seriously as we work to enhance our services. We hope you’ll allow us the opportunity to address your concerns in a more satisfactory manner in the future. Best regards, Katie

Posted 2 months ago

“The choice of flowers is amazing. Very reasonably priced and next day delivery option is great”

Helpful Report

Posted 2 months ago

Hello Christine, Thank you so much for your amazing 5-star review! We're delighted to hear that you enjoyed our fantastic selection of flowers and found our prices reasonable. It’s great to know that our next-day delivery option has been a great benefit for you! Your feedback truly means a lot to us, and we can’t wait to serve you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“My daughter ordered me flowers from yourselves. They were sent to the wrong. The flowers were poor quality and are already dying and I only recythem on Tuesday 7th January.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your flowers did not meet your expectations. I understand how disappointing it can be to receive a gift that doesn't bring joy. Your feedback is invaluable to us as we continuously strive to improve our services. Please reach out to our customer support team, and we will do our best to address your concerns. Best regards, Katie

Posted 2 months ago

“Very poor communications with P F Request a call is the best way to get help. Be aware that if you live anywhere in Scotland your flowers will most likely not arrive on time. I’ll definitely use another company to send a gift of flowers next time.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with our communication and the delivery delays, particularly for those in Scotland. I understand how frustrating this must have been for you, and I sincerely apologise for any inconvenience caused. We are always looking to improve our service, so your comments about needing to reach us are invaluable. I hope you'll consider giving us another chance in the future, but I completely understand your decision to explore other options. Best regards, Katie

Posted 2 months ago

“ My daughter arranged for these to be delivered on 05/01/2025 They arrived yesterday afternoon 08/01/2025). Not in a good state I hoped that they may have perked up this morning this is the state of them now . I haven't the heart to let my daughter know how bad they are as she was already upset that I didn't get them when I should have Regards Janet Davey  Sent via BT Email App”

Helpful Report

Posted 2 months ago

Hello Janet, Thank you for sharing your feedback. I’m genuinely sorry to hear about the delay in the delivery of your flowers and their condition upon arrival. This is not the level of quality we strive for, and I fully understand how disappointing this must be for both you and your daughter. We appreciate your concerns and would like to make this right. If you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk, along with your order details, we'll do our best to resolve this for you. Best regards, Katie

Posted 2 months ago

“Well what a terrible outcome a potted Rose with roots lasted 12 days on complaing was offered a £10. Voucher so I had to spend more to get something else It took me 3 days to speak to someone via a,chT line as the telephone number is not answering dead line DO NOT USE there are plenty of good companies out there.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with the potted rose and the challenges you faced when trying to reach our team. We strive to provide excellent customer service and it’s disheartening that we didn't meet your expectations. I appreciate your comments about the voucher and the difficulties in communication, as they help us improve. Please know that your satisfaction is important to us, and we will take your experience into account moving forward. Best regards, Katie

Posted 2 months ago

“Next day flowers didnt turn up next day, blamed 3rd party couriers and no compensation other than email apology. Don't recommend.”

Helpful Report

Posted 2 months ago

Hello Ben, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you faced with the delivery of your flowers. We rely on our courier partners to deliver our products on time, and I regret that we fell short in this instance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 2 months ago

“Customer service team completely disregarded my complaint that the flowers were wilted on arrival. They were also incapable of synthesising information from my emails as they continued to ask questions that I had already clarified in my initial emails.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I sincerely apologise for the issues you encountered with your order and the lack of clarity from our customer service team. We aim to address all complaints effectively, and I regret that we did not meet that standard in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,722 reviews