Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,360 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order yesterday paying for next day delivery for a Fathers Day Gift to receive an email saying Royal Mail have your gift and it will be delivered on Tuesday the 18th June!!!! Definitely not “next day” and will the plant be ok in transit for 4 days??? Totally unacceptable”

Helpful Report

Posted 5 months ago

Thank you for taking the time to rate Prestige Flowers with 4 stars. We appreciate your feedback and apologise for any inconvenience caused by the delay in the delivery of your Father's Day gift. I have checked the tracking link and can see that this was delivered on the correct date. Best wishes, Rosie

Posted 5 months ago

“Flowers are all dead recieved yesterday for fathersday”

Helpful Report

Posted 5 months ago

Hello Steven, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We really appreciate customers like you who share their honest opinions, as it helps us improve our service. We are truly sorry to hear about the disappointing condition of the flowers you received for Father's Day. We understand that this must have been incredibly disappointing for both you and the intended recipient. We strive to deliver only the freshest and most beautiful flowers, so we sincerely apologize for this oversight. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“I have used the service before and been happy but I am extremely disappointed to see that my bouquet that I needed to be delivered tomorrow (16/6) will not now be delivered until 18/6. When I ordered it said order by 2pm for next day delivery and gave me the option of 16th. It wasn’t until Royal Mail emailed me later today to say that my flowers would be delivered on Tuesday 18th. This is too late for an important date and had I known it would not be delivered tomorrow I would not have ordered them. I have no option now they’ve been paid for but am extremely upset and disappointed! It should not say order by certain time if there is a chance that next day is not possible!!”

Helpful Report

Posted 5 months ago

Dear Wendy, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your support as a returning customer, and we are grateful that you have shared your concerns with us. I have located your order and can see that this was delivered on your chosen date as requested. Best wishes, Rosie

Posted 5 months ago

“Ordered for my daughter’s birthday and paid extra for before 1pm delivery only for them not to be delivered at all today”

Helpful Report

Posted 5 months ago

Hello Paddy, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. If not done already, please contact our team at enquiries@prestigeflowers.co.uk and we will be happy to look into this further for you. Best wishes, Katie

Posted 5 months ago

“I'm so disappointed in my order. I ordered some flowers to celebrate my girlfriend graduating. So I was mortified with what turned up. They look nothing like they're advertised. Mainly because the roses were practically at the end of their life and looked awful. They looked like they hadn't been tended to in weeks, and they were just out of the box! This was really embarrassing, I expected so much more, especially considering the price. I'd used this service before and it was fine, but I absolutely can't use them again now at risk of this happening again.”

Helpful Report

Posted 5 months ago

Hello Patrick, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We greatly appreciate your honest review and we apologise for the disappointment you have experienced with your order. We are truly sorry to hear that the flowers delivered did not meet your expectations, especially on such an important occasion as your girlfriend's graduation celebration. We understand how crucial it is for the flowers to be fresh and vibrant, and it is disheartening to learn that the roses were in poor condition upon arrival. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further. Best wishes, Tom

Posted 5 months ago

“I was not impressedwith the quality and quantity of flowers. I bought the flowers for a friend who list her sister. I was ashamed and embarrassed when she sent the picture of the flower's. This is what £50 gets you!!! I will never buy from them again. I normally use Moon Pig. Unfortunately I was not able to get into my account.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and want to apologise for the disappointment you felt regarding the quality and quantity of the flowers. We understand how important it is for these flowers to bring comfort and convey your sentiments during such a difficult time. We are truly sorry that we fell short of your expectations, and we assure you that this is not the standard we strive to uphold. Your feedback is valuable to us, as it allows us to identify areas for improvement and ensure that this does not happen again in the future. Warm regards, Rosie

Posted 5 months ago

“Lack of compassion. Flowers bought for funeral, next day delivery. It wasn’t even attempted on the delivery date. Customer service is shocking. Avoid.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like yourself who share their experiences as it helps us improve our services. We would like to extend our deepest apologies for the inconvenience caused by the lack of compassion experienced during your recent order. We understand the importance and sensitivity of sending flowers for a funeral, and we deeply regret that our delivery was not attempted on the agreed-upon date. This is certainly not the level of service we aim to provide, and we are truly sorry for any distress this may have caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 5 months ago

“8037254 Ordered next day delivery on Thursday and paid an additional fee for next day which is Friday . Despite this flowers not due to be deluged till Saturday 15th. I’ve been misled.”

Helpful Report

Posted 5 months ago

Dear Stephen, thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We appreciate your honesty and truly value your opinion. We sincerely apologise for the inconvenience caused by the delayed delivery of your flowers. I have located your order and can see that it was placed after our 10 pm cut-off for next-day delivery. Warm regards, Rosie

Posted 5 months ago

“Hello, I am not completely satisfied with the size and delivery. Flowers are smaller than expected and they were delivered a day late. I used your company in the past and was happy. Now, not so much. :-(”

Helpful Report

Posted 5 months ago

Dear Marcela, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your valuable feedback and regret any inconvenience caused. We sincerely apologise for the dissatisfaction you experienced with the size of the flowers and the delayed delivery. We understand how disappointing it must have been for you, especially considering your previous positive experiences with our company. We strive to consistently meet and exceed our customers' expectations, and we deeply regret that we fell short on this occasion. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Very poor. Used them a lot as have my friends. Ordered a cheese and wine basket as a gift. It arrived in a flower box. The items didn’t fit in the basket which was cheap and tiny and certainly didn’t reflect the picture on the item. I contacted customer service and received really poor response stating sometimes we box things in flower boxes and no response to the quality issues stating we will not refund. Who asked you to? I just wanted what I ordered and a decent standard of customer service.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your recent order from Prestige Flowers. We truly appreciate your honest review and apologise for the inconvenience and disappointment you experienced. We understand that you expected the cheese and wine basket to arrive as a gift, and we sincerely apologise for it being presented in a flower box. This is not our standard procedure, and we apologise for the error. Additionally, we understand that the basket itself did not meet your expectations in terms of size and quality, which is certainly not reflective of the product image you relied upon. We apologise for the unsatisfactory response you received from our customer service team. We strive to provide excellent service at all times, and it seems we fell short in resolving your concerns. Please be assured that we will address this issue internally to ensure a better customer service experience in the future. Warm regards, Rosie

Posted 5 months ago

“AMAZING! I have never been let down by them. Even really late last minute purchases. 100% recommended!”

Helpful Report

Posted 5 months ago

Dear Gary, thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your support and feedback. Thank you once again for recommending us with such high praise. We look forward to serving you again in the future and ensuring that you continue to receive the same exceptional experience. Warm regards, The Prestige Flowers Team

Posted 5 months ago

“Service was easy to use and product quality is great.”

Helpful Report

Posted 5 months ago

Dear Jennifer, thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your positive feedback. We're thrilled to hear that our service was easy to use and that you were pleased with the quality of our products. Your satisfaction is our top priority, and we're grateful for your support. If you have any further comments or questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Katie

Posted 5 months ago

“Paid for next day delivery but they took an extra day! Quality and quantity a big disappointment, looks like ive been overcharged, there’s no way this is any bigger than a small. Plus I’ve had them 4 days and already they’re dying!”

Helpful Report

Posted 5 months ago

Thank you very much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your input and apologise for any inconvenience caused. We are sincerely sorry that the delivery did not meet your expectations in terms of timing, quality, and quantity. We understand how important it is for our customers to receive their orders on time, and we regret that we fell short in this regard. We will certainly investigate what led to the delay in your delivery and take the necessary steps to avoid such occurrences in the future. Regarding the size and condition of the flowers, we understand your disappointment and frustration. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Highly rate the delivery and the flowers are lovely.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you highly rate both our delivery service and our lovely flowers. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, The Prestige Flowers Team

Posted 5 months ago

“Used before, very good, used again, and will use again in the future.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful 4-star rating of Prestige Flowers. We greatly appreciate your kind feedback and are thrilled to learn that you have had a positive experience with us. We look forward to serving you again in the future and providing you with the same level of excellence you have come to expect from Prestige Flowers. Best regards, The Prestige Flowers Team

Posted 5 months ago

“Very clear, easy to follow web site. Brilliant thank you x”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that our web site was very clear and easy to follow. Your satisfaction is our utmost priority, and we are grateful for your support. Should you need any assistance in the future, please don't hesitate to reach out. Thank you again, and have a brilliant day!

Posted 5 months ago

“Paid for next day delivery just received a message saying not able to be delivered today 😢”

Helpful Report

Posted 5 months ago

Hello Lisa, Thank you for your review. I am very sorry to hear that your order was delayed and I do apologise for any disappointment caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Warm regards, Rosie

Posted 5 months ago

“Beautiful flowers, reasonable price, great and easy service!”

Helpful Report

Posted 5 months ago

Thank you so much, Mia-Adele, for giving Prestige Flowers a fabulous 5-star rating! We are thrilled to hear that you found our flowers beautiful, and reasonably priced, and our service great and easy to use! It means the world to us that we were able to meet your expectations.

Posted 5 months ago

“Prompt delivery thank you!”

Helpful Report

Posted 5 months ago

Dear Penny, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We sincerely appreciate your feedback and are delighted to hear that you had a positive experience with us. Once again, we truly appreciate your support and hope to have the opportunity to serve you again in the future. Best regards, Katie

Posted 5 months ago

“Love this company. They deliver on time!!! The flowers are usually lovely too, I would definitely recommend”

Helpful Report

Posted 5 months ago

Dear Judy, Thank you so much for giving Prestige Flowers a 5-star rating! We sincerely appreciate your kind words and recommendation. We are thrilled to hear that you love our company and that we have consistently delivered your flowers on time. Also, it warms our hearts to know that you find our flowers lovely. Your satisfaction means the world to us. Please know that we are always here to provide you with the best floral experience. Thank you once again for choosing and recommending Prestige Flowers! Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,360 reviews