Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not one to complain … and have always been really happy with Prestige Flowers … but my last experience has been more than disappointing … I ordered some flowers for my sisters birthday … a week in advance … and when it came to the delivery date (Friday) … Royal Mail didn’t deliver them citing incorrect address … which wasn’t the case … I obviously couldn’t contact Prestige Flowers until Monday … 3 days after my sisters birthday … they confirmed they would resend next day … and apologised … but this meant it is 4 days after my sisters birthday … they didn’t offer compensation for this … I asked if maybe an upgrade to the next size (£5) … as compensation to my sister as this wasn’t our fault … but it was a resounding No from the manager … unfortunately this experience has made me rethink whether I would use them again”

Helpful Report

Posted 3 months ago

Dear Zoe, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like yourself who are willing to let us know about their experiences, as it helps us improve our services. We sincerely apologise for the disappointment you experienced with the delivery of your sister's birthday flowers. We understand how crucial it is for special occasions to be celebrated on time, and we deeply regret that the delivery did not happen as planned. We completely understand your frustration regarding the delayed delivery, as well as the lack of compensation offered. I can confirm we do have a team who work over the weekend and can be contacted via email. Once again, thank you for bringing this matter to our attention. Warm regards, Rosie

Posted 3 months ago

“Ordered some beautiful flowers. paid £8 extra for tracked courier delivery. wasn't sent tracking so had to chase up. flowers arrived, very pretty but 2 cut flower heads sitting on the top of them, no water, drooping flowers. I contacted the company and had to play email ping-pong for FAR TOO LONG and finally got a £10 refund, which by no means covers the stress and upset this caused. the flowers were for a special friend's big birthday, and it was too late for me to replace them. very disappointing. When they sent the "how did we do?" email, they didn't bother responding.”

Helpful Report

Posted 3 months ago

Hello Sara, Thank you for your review. We understand your disappointment with the delivery and condition of the flowers. We strive to provide a seamless and enjoyable experience for our customers, and it's clear that we fell short in this instance. We apologise for the delay in receiving your tracking information and the subsequent communication challenges you faced. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future. We appreciate you bringing this to our attention and hope that you'll consider giving us another chance in the future. Warm regards, Rosie

Posted 3 months ago

“I was under the impression that I was buying flowers from a local business in Nantwich, instead the flowers came from Nottinghamshire delivered by Royal Mail which arrived late afternoon which was not the birthday surprise my wife was expecting. I could have gone to Tesco and paid one third the price for the same flowers. Save your money.”

Helpful Report

Posted 3 months ago

Dear Geoff, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our service. We are very sorry for any confusion caused regarding where we are based. I will feed this back to your team. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 3 months ago

“Poor quality flowers dead within 6 days despite following care I structio s”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with us at Prestige Flowers. We truly appreciate your feedback and the opportunity it provides us to improve our services. We sincerely apologise for the inconvenience you have faced with the poor-quality flowers, especially considering that you followed our care instructions. We understand how disappointing it must be for the flowers to wither within just six days. This certainly does not meet our usual standards or the expectations we set for ourselves. Once again, we appreciate your valuable input and your patience in dealing with this matter. Please do not hesitate to reach out to us directly with any further information or concerns you may have. We are here to assist you in any way we can. Warm regards, Rosie

Posted 3 months ago

“You arnt entering into a 'contract' so don't expect your flowers on time, that you've probably paided a bomb for. I ordered mine for Saturday. Will now arrive Monday DEAD. Smart.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to share your thoughts with us. We sincerely apologise for the inconvenience you have faced in not receiving your flowers on time. We understand how disappointing and frustrating it must have been, especially after placing an order for a specific delivery date. We acknowledge that this falls short of the high standards we strive to maintain. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future. Kind regards, Prestige Flowers Customer Support

Posted 3 months ago

“I have used prestige flowers many times now. There flowers are always top quality. And easy to order as well which makes life easier. Would definitely recommend.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you have used our services multiple times. We take pride in delivering top-quality flowers and ensuring that the ordering process is easy and hassle-free. It is fantastic to know that we have made your life easier by providing a service you can rely on. Best regards, Rosie

Posted 3 months ago

“I ordered a bouquet for my son's birthday to be delivered on 3rd August. Today is evening of 4th August and it has not been delivered. I need full refund for my order.there is no sense in sending bouquet after 2 days.”

Helpful Report

Posted 3 months ago

Dear Dr Neeta, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the delay in delivering the bouquet you ordered for your son's birthday. We completely understand how important it is for such special occasions to be celebrated on time, and we are sorry for falling short of your expectations. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Tom

Posted 3 months ago

“Go to Asda you get more for your money! What I ordered and what I received were very different!! I opted to go large too! Dread to think what the normal size was! Contacted customer service to be told they couldn't see a problem and what I ordered was sufficient! Added pictures of what I ordered and what was received!”

Helpful Report

Posted 3 months ago

Hello Jade, Thank you for your review. We understand your disappointment with the recent order. We strive to ensure accurate orders and are sorry to hear about this experience. We appreciate you reaching out to customer service and will share your feedback with the team. I would also like to apologise for any disappointment caused by the outcome of this and while contacting our customer service team on this occasion. Warm regards, Rosie

Posted 3 months ago

“Delivery brilliant, ordered 21.45 and they arrived next day at 10.30am. Great, you'd think. However they flowers arrived looking like something robbed off someone's grave! Won't be ordering again. 26 pounds for disappointment is what you'll be paying.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to sincerely apologise for the disappointing condition in which your flowers arrived. We understand how important it is for our customers to receive fresh and beautiful arrangements, and we deeply regret that we fell short of your expectations on this occasion. Once again, we appreciate your feedback and apologise for any inconvenience caused. We genuinely value your business and hope to have the opportunity to serve you better in the future. Best regards, Rosie

Posted 3 months ago

“The flowers that arrived were not what was ordered but accepted that . Flowers were fine on arrival but the very next day they had already started dying. Customer service was rude and aggressive. Will not be recommending you to anyone .”

Helpful Report

Posted 3 months ago

Dear Morag, Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We genuinely appreciate your willingness to share your thoughts, as it helps us improve our services. We sincerely apologise for the issues you encountered with your order. We understand that the flowers received were not what you had initially ordered, and we acknowledge our mistake in this regard. Furthermore, we apologise for the disappointing quality of the flowers, which started deteriorating just a day after delivery. I have located this order and can see that this has been resolved. Warm regards, Katie

Posted 3 months ago

“Ordered flowers for next day delivery (Friday), within an hour I received a message from Royal Mail stating they would be delivered (Saturday), The flowers were lovely but missing the delivery date was not good. don't avertise next day delivery £5.99 and fail to meet this. :(”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for taking the time to provide your feedback. We're glad to hear that you loved the flowers, but we sincerely apologise for the inconvenience regarding the delivery date. We understand how important timely delivery is, especially when it comes to special occasions, and we're sorry that we did not meet your expectations in this instance. Your experience is not reflective of the high standards we strive to maintain, and we appreciate you bringing this to our attention. Best wishes, Katie

Posted 3 months ago

“Prestige Flowers offer a great range of flowers & gifts. Its easy for me to order beautiful flowers for friends & family in the UK, as I live in New Zealand. I highly recommend their service.”

Helpful Report

Posted 3 months ago

Dear Wendy, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and recommendation. We are thrilled to hear that you found our range of flowers and gifts to be great and that our service made it easy for you to send beautiful flowers to your loved ones in the UK, all the way from New Zealand. Thank you once again for your support, and we look forward to serving you again in the future. Best regards, The Prestige Flowers Team

Posted 3 months ago

“Ordered flowers to say a huge thank you to someone. Royal mail failed to deliver flowers. They said they would try & deliver on next working day. Then a week later royal mail sent me an email reminder to collect the parcel as they didn't deliver the flowers. I'm £30 out of pocket & my flowers never got delivered. I've not to get compensation. I will never use Prestige Flowers again. Why are they using Royal Mail? Hopeless”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the unfortunate incident that occurred regarding the delivery of your order from Prestige Flowers. We are sincerely sorry for any inconvenience caused due to the failed delivery attempt by Royal Mail. I have checked the tracking link and can see that the delivery was attempted as requested on the chosen date. Warm regards, Katie

Posted 3 months ago

“Very disappointed! I ordered flowers in large size and they looked very small. Not worth the money i paid for. I will never order again through this company. If I knew that the flowers will be so small I would never pay what i paid. Total rip off! I am so disappointed!!!!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and apologise for any inconvenience caused by the size of the flowers you received. We understand the disappointment you feel and empathize with your frustration. We pride ourselves on providing beautiful and high-quality flowers, and it is disheartening to hear that the size did not meet your expectations. We apologise for any misunderstanding that may have occurred and assure you that this is not reflective of our usual standards. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“The site appears comprehensive, but as you work through it, certain things aren't very clear and you have to guess what you need to do and what to input.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our site comprehensive, but we’re sorry to learn that you encountered some confusion while navigating it. We strive to make the user experience as smooth as possible, and your input is invaluable in helping us improve. We are constantly working on enhancing clarity and usability, and your comments will be taken into consideration for future updates.

Posted 3 months ago

“After ordering on Wednesday, I needed flowers to be delivered by Thursday, but when they finally arrived on Saturday, all were completely dead. Will not be using again.”

Helpful Report

Posted 3 months ago

Hello Callum, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and apologise for the inconvenience you faced with your recent order from Prestige Flowers. We understand that receiving delivery of completely dead flowers is disappointing and not the experience we strive to provide. We would like to rectify this situation and make things right for you. Please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“I ordered some flowers for my sister’s wedding which is today. They should have been delivered by 1200 this morning. As at 5.30 pm still not delivered. Terrible service. So dissappointed. Tried to contact Prestige but no one there until Monday.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like you who share their concerns as it helps us improve our services. We deeply apologise for the inconvenience caused by the delayed delivery of the flowers for your sister's wedding. We understand the importance of timely deliveries, especially for such special occasions. We are truly sorry for any disappointment and frustration this may have caused. Once again, we appreciate your feedback and apologise for the inconvenience caused. We hope to have the opportunity to serve you better in the future. Best regards, Team Prestige Flowers

Posted 3 months ago

“This must be the worst bouquet that I have ever received. Just been across to my daughters as I bought them for her 44th birthday, what a disappointment. If I had received, I would have binned them straight away. Look days old. Incredibly disappointed. I expect my money back, or I shall be writing the same comments on Facebook and x. First time I tried your company and I could have cried. If there was a star less than 1 I would have given it to you. I do know that a lot of reviews are false which is why I don’t Normally give them. Delivery was fine. I just got the impression when I was ordering that you were pushing me to spend more and more money, capitalisation will be the downfall of the west in the next 5 years. all I wanted was a beautiful bouquet for my daughter’s birthday. I will have to now order her another one from . somewhere else. ’”

Helpful Report

Posted 3 months ago

Hello Madonna, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and apologise for the disappointment you faced with the bouquet you received for your daughter's birthday. We understand how important it is for a gift to be perfect, and we deeply regret that this was not the case for you. We completely understand your disappointment and would like to make it right for you. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“I have used this website many times to send flowers, mainly to my mother. It is super easy to follow and has a wide range of flowers and gifts to suit all budgets. They have always delivered on the date specified and I have never had any problems. I would highly recomend.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you have been using our website multiple times to send flowers, especially to your mother. We are glad to know that our website is super easy to navigate, offering a wide range of flowers and gifts that can accommodate all budgets.It brings us great joy to learn that our delivery service has always met your expectations, arriving on the specified date without any issues. We truly appreciate your recommendation and we look forward to serving you again in the future. Thank you for choosing Prestige Flowers!

Posted 3 months ago

“Avoid Prestige Flowers at all costs. Find another way to send sentimental thoughts to a friend or family member or you will be so disappointed with not only the flowers but their response to your complaint. A family member sent me flowers to thank me for organising a special family event. Three of the flowers were dead on arrival & the rest lasted no more than three days but I was not able to report this to PF within their apparent three day timescale. I have tried continuously to ask them to send me a replacement bouquet but they have refused, offering only a £10 voucher - towards a purchase, I wouldn’t send their flowers to my worst enemy. Atrocious product & atrocious customer service - AVOID AVOID AVOID”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to review your experience with Prestige Flowers. We truly appreciate your honest feedback and apologise for the disappointment and inconvenience you have encountered. We are truly sorry to hear about the condition of the flowers you received and the lack of longevity they had. It is definitely not the kind of experience we strive to provide to our valued customers, especially during important occasions like the one you organised for your family. We understand your frustration with the three-day reporting timescale, and we apologise for any inconvenience this may have caused. Warm regards, Katie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews