Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,902 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pathetic morons sent wrong date, refused to alter delivery date when i tried .their online page is rubbish. plenty other better suppliers.AVOID THESE AWFUL PEOPLE!!!!”

Helpful Report

Posted 6 days ago

Hello Robert, Thank you for your review. We sincerely apologise for being unable to accommodate your request to change the delivery date of your order. I can see that your order was dispatched and delivered on the original date when the order was placed. We are truly sorry if this was not intended and caused any inconvenience and will share your feedback with our team. Warm regards, Ellie

Posted 6 days ago

“Used Prestige Flowers to send bouquet back to the UK from NZ. Not only did they send the wrong one once, but twice!!! What they sent was nothing like the one ordered..wrong colour's and flowers. Whilst the flowers were nice, I do not appreciate paying for something and then the recipient not getting it ! Their response? You just need toilet the buds open.. funny as the colour was wrong and there were hardly any buds in the bouquet to wait to open. Will never use Prestige Flowers again.”

Helpful Report

Posted 6 days ago

Hello Stephanie, Thank you for sharing your experience with us. I am very sorry for any disappointment caused with the original and replacement bouquet. Your satisfaction is important, and it’s clear we did not meet your expectations this time. From the image provided we can see the correct flowers and colours have been received While I’m glad to hear that the flowers were nice, I realise that this does not make up for the dissatisfaction caused. Your feedback will be passed to the appropriate department Best wishes, Katie

Posted 6 days ago

“My gift of flowers was delivered to my friend bang on time.She was thrilled with them and they were beautiful. Thankyou”

Helpful Report

Posted 1 week ago

Hello Allyson, Thank you for your wonderful 5-star review! We’re thrilled to hear that your friend's flowers arrived right on time and that they were beautiful. Your kind words mean so much to us, and we’re grateful for your support. We look forward to helping you spread joy with flowers again soon! Best wishes, The Prestige Flowers Team

Posted 6 days ago

“I moved over to Prestige Flowers for my bouquet and flower delivery and they have not disappointed. All my recipients have been overjoyed with their flowers and I have been very impressed with the delivery service provided. Thank you to all involved in making it all happen. Your hard work is gratefully appreciated.”

Helpful Report

Posted 1 week ago

Hello Johanna, Thank you for your amazing 5-star review! We’re thrilled to hear that you made the switch to Prestige Flowers and that your recipients have been so overjoyed with their bouquets. It’s great to know that our delivery service has impressed you as well! Your appreciation for our hard work truly motivates us to continue providing the best service possible. We can’t wait to help you create more beautiful moments with flowers soon! Best wishes, The Prestige Flowers Team

Posted 6 days ago

“I have ordered flowers online twice, and each time they have arrived with dead flowers amongst the rest. First time I was refunded and had an apology email saying that they hope they can give a better experience the next time. That definitely didn’t happen, no matter what you pay you don’t get anything any better unfortunately. Do not use this company”

Helpful Report

Posted 1 week ago

Hello Grant, Thank you for taking the time to share your experience. I’m truly sorry to hear that you received dead flowers on two occasions. It’s clear we did not provide the quality you deserve, and I understand how disappointing this must be for you. If not done already, please could you send us some images of the bouquet received most recently and we would be happy to investigate this for you. Best wishes, Katie

Posted 6 days ago

“My mums flowers got delivered today, they were the prestige bouquet and the total I paid was £59 and I was very disappointed at the poor amount of flowers for the price. I could have bought a bigger bunch from a supermarket I will not be using prestige flowers again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback with us. I'm truly sorry to hear that you were disappointed with the Prestige Bouquet your mum received. We strive to provide beautiful arrangements, and it's clear we did not meet your expectations this time. Your concerns about the value of the bouquet are important to us, and we will certainly take your feedback on board as we continually assess our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 6 days ago

“I have used Prestige in the past without issue. I always order Christmas flowers for my parents for my brothers memory. My mum was disappointed when she received these this year and said half were dead the following morning and needed thrown away with the rest only lasting an additional 2 days. I will not use Prestige again for such an important and poinient token of rembembering a loved one.”

Helpful Report

Posted 1 week ago

Hello Jill, Thank you for sharing your thoughts with us. I'm truly sorry to hear that your mum was disappointed with the flowers this year. We understand how important it is to have a beautiful tribute to remember a loved one, and it's disheartening to know we fell short of your expectations. If you haven’t done so already, I encourage you to send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the order number and ‘REVIEW’ in the subject line. We’re here to help and would like to make this right for you. Best wishes, Katie

Posted 6 days ago

“I ordered flowers as a gift, but unfortunately, the roses were already dead within three days of delivery. When I contacted the company, I was asked to provide photos, but since the flowers had already been discarded by my friend, I couldn’t provide them. Despite explaining the issue, I received no refund or replacement. The experience was disappointing, and I expected the flowers to last much longer. Overall, I was left frustrated and unable to resolve the issue”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with the flowers and the subsequent lack of resolution. I understand how disappointing it is to receive a gift that doesn’t meet expectations, especially when it comes to something as special as flowers. While we do require photos to assist with any claims as an online florist, I recognise that this can be challenging once the flowers have been disposed of. Your experience is important to us, and I will ensure your concerns are escalated to the relevant team for review. I have also reached out via email. Best wishes, Ellie

Posted 6 days ago

“My wife ordered some flowers to be delivered to a relative who had been injured in a fall. She ordered the flower on saturday afternoon to be delivered the next day ( sunday) it is now 4pm Tuesday still not been delivered. My wife spoke to Prestige today, Not interested, refused a refund said they would deliver the dead flowers tomorrow, we will see”

Helpful Report

Posted 1 week ago

Hello Alison, Thank you for bringing your concerns to our attention. I'm sincerely sorry to hear about the experience you and your wife have had with the delivery of the flowers. We strive to provide timely and efficient service, and it’s clear we missed the mark in this instance. I understand how distressing this situation can be, especially during difficult times. I encourage you to reach out to us via enquiries@prestigeflowers.co.uk with your order details and ‘Review’ in the subject line if this has still not been received. Best wishes, Katie

Posted 6 days ago

“What terrible service. Received birthday flowers day after my birthday and withered the next day!!! Sent by daughter from Spain to UK where I live. I do not recommend at all!!!!”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your birthday flowers arrived late and did not last as expected. It's disappointing to learn that we fell short on such an important occasion. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line and we would be happy to look into this for you? Best wishes, Katie

Posted 6 days ago

“The ordering process is straightforward and the deliveries have always been as requested. The flowers are spectacular. I have used the service several times as a result.”

Helpful Report

Posted 1 week ago

Hello Jennette, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our ordering process straightforward and that your deliveries have been spot on. It's fantastic to know you think our flowers are spectacular! Your continued support means the world to us, and we can’t wait to help you create more beautiful moments again soon! Best wishes, The Prestige Flowers Team

Posted 6 days ago

“Pathetic excuse for a bouquet which was ordered specifically for its 5 lilies showing in the picture, along with roses and chrysanths; there were a paltry 2 lilies in the actual bouquet with an abundance of small chrysanths and roses that will be dead in 2 days.”

Helpful Report

Posted 1 week ago

Hello Helen, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the bouquet you received did not match your expectations, especially regarding the lilies. We strive to deliver beautiful arrangements, and it's disappointing to know we fell short in your case. I can see that our customer service team is awaiting some images of the bouquet to look into this further for you. Best wishes, Katie

Posted 1 week ago

“I have been trying to complain to Prestige Flowers. The roses all had black edges. I sent photos, but all they would offer was a voucher for £10. I wouldn't waste the money on buying more flowers from them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the roses you received were not in the best condition. It’s disappointing to learn that we fell short of your expectations, especially for a special occasion. I understand your frustration with the voucher offered, and I appreciate you taking the time to send photos. Your feedback is important to us, and we will take it into account as we strive to improve our service. Best wishes, Katie

Posted 1 week ago

“Disgraceful presentation, falling apart, delivered late and not the plant I ordered. Had to resend the email and photos to receive a response. The response said sorry but feedback needs to be within three days or nothing can be done. I send flowers or plants to family overseas to celebrate holidays and special occasions. I will not be using Prestige again”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. We're very sorry to hear that your order did not meet your expectations and that the presentation and timing were not satisfactory. We understand how important it is for our customers to have their special gifts delivered as promised. I apologise for any frustration you felt regarding our response policy; your feedback is crucial, and we are always looking to improve. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“Simple website to use. Beautiful bouquets.”

Helpful Report

Posted 1 week ago

Hello Natalie, Thank you for your fantastic 5-star review! We’re so glad to hear that you found our website simple to use and that you love our beautiful bouquets. Your support truly inspires us to keep delivering quality flowers! We look forward to helping you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 week ago

“Placed order on the 4th January for delivery on the 6th January. Order has still not been delivered as at today the 7th. No communication at all for the delay. I had to follow up and the response was really a no care attitude. Shocking service!!! especially when trying to send flowers for a specific purpose!!!!!”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that your order was not delivered as expected and that you felt there was a lack of communication regarding the delay. We understand how important it is for our customers to receive their flowers on time, especially for special occasions. Your feedback is valuable, and we will work to improve our communication moving forward. I can see that our customer service team has advised further via email. Best wishes, Katie

Posted 1 week ago

“Received as a gift. 2 flowers were dead on arrival & another the next day. 2 days later they all had to be binned. The worst flowers I’ve ever rec’d. The purchaser informed the company but nothing done. Won’t be using them again. Sadly, a waste of money.”

Helpful Report

Posted 1 week ago

Hello Patricia, Thank you for your feedback. I'm really sorry to hear that the flowers you received were not up to standard and that they did not last as they should have. This is certainly not the experience we wish for our customers. I appreciate you bringing this to our attention, and I understand how disheartening it must be to receive a gift that doesn't meet your expectations. We strive for high quality and your comments will help us improve. If you would like to share more details with us, please reach out to enquiries@prestigeflowers.co.uk so we can assist you further. Please include 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 week ago

“Very disappointing! Ordered a rose plant and chocolates for my mum for Christmas and she told me that although the plant looked okay on arrival, it died within four days and the chocolates were of very poor quality (the different "flavours" all tasted the same and they tasted cheap). Would not use this supplier again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We're truly sorry to hear about your experience with the rose plant and chocolates. It's disheartening to know that the plant did not thrive and that the chocolates didn’t meet your expectations either. This is not the standard we strive for, and we appreciate you bringing it to our attention. If possible, please could you send us some images of the plant to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 week ago

“Prestige my eye. INFERIOR FLOWER COMPANY would be more APPROPRIATE .DO NOT USE. Looked like a nice deal. Flowers with 2 bottles of wine. BUT Prestige my eye. Should be called INFERIOR FLOWERS Ordered via phone on 12th Dec for delivery 20th. never arrived. Still not arrived by xmas eve. Tried phoning, automated response. Eventually emailed asking for refund. . Had two replies, stating different things.Then Re emailed the order. Only to be informed delivery 3rd January!!!!!!!!! NO REFUND OFFERED. 3rd January came along with an email to state had "listened to phone call and they were now refunding my money". Far too little way too late. NEVER AGAIN. lesson learnt always phone a florist near the destination of delivery.Very poor service. Save your money go to a High Street florist.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear that your order was not delivered on time and that you experienced difficulties in getting a refund. We understand how frustrating this must have been, especially during the holiday season. We will look into this matter and make sure it does not affect our customers in the future. Warm regards, Katie

Posted 1 week ago

“Appalling service. Ordered a bouquet from here - tulips, £45. Arrived wilted and petals had already browned. As an avid gift giver, I have ordered countless flower arrangements from one too many florists and have never received such poor quality flowers. Not to mention the scarcity of the bouquet - despite ordering a “medium size”. Expected better given the price and popularity of this company. Save your money and order elsewhere x”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience with the bouquet you ordered. Receiving wilted flowers is certainly not the quality we aim to provide, and I understand your frustration, especially given the occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 270,902 reviews