Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,422 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced for the poor quality of product you receive. The flowers bought for Mother's day lasted less than 4 days. Not even provided in colourful bouquet wrap just standard cheap black wrap. Also no flower food provided. When raising the issue of poor quality the company hid behind terms and conditions. Terrible.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re really sorry to hear about your disappointing experience, especially for such a meaningful occasion like Mother’s Day. We completely understand your frustration regarding the quality and presentation of the bouquet, and we’re truly sorry it didn’t meet expectations. Flowers should arrive fresh, beautifully wrapped, and with care essentials like flower food included—we regret that this wasn’t the case with your order. We also apologise if our response felt dismissive or overly reliant on policy. That’s certainly not the level of care we aim to provide, and your feedback will be shared with our team to help us do better moving forward. Warm regards, Katie

Posted 1 week ago

“Ordered a bouquet of flowers for Mother’s Day, they arrived with some flowers broken off and missing petals and did not match the picture on the description. Spoke to someone at customer services regarding this and they dismissed what I was saying and that with the correct water and feeding solution it would blossom into that picture. It has not done this. The system is not allowing me to upload photos however these have been sent to the company”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the condition of the flowers you received for Mother's Day and the experience you had with our customer service. It's very disappointing when a thoughtful gift does not match expectations, particularly when it's meant to celebrate a special occasion. We want to ensure every customer is satisfied with their order, and I regret that we did not achieve that in your case. Your comments are invaluable to us, and I will be sharing your feedback with the appropriate team to address these concerns. If you have any, please could you send us some further images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best wishes, Katie

Posted 1 week ago

“Flowers came looking like they were already dying and were all green bar one. I ordered pink roses. 3 days later of taking good care of them and they are still mostly green. Really disappointed.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re really sorry to hear that your flowers arrived in such poor condition and didn’t meet your expectations. Our bouquets are designed to arrive fresh and in bud to ensure longer vase life, but they should still have a healthy and vibrant appearance upon delivery—especially when specific blooms like pink roses are expected. It’s disappointing to hear that this wasn’t the case, even after proper care, and we completely understand your frustration. Please get in touch with our customer service team at enquiries@prestigeflowers.co.uk with your order number and a photo if possible, so we can look into this further and do our best to put things right. Best wishes, Rosie

Posted 1 week ago

“Flowers bashed broken! Never order again from you ,,, horrible service my old aunt has 1 hand can't take picture!”

Helpful Report

Posted 1 week ago

Hello Teresa, Thank you for your feedback. I’m truly sorry to hear about your experience with the flowers and their condition when they arrived. It’s upsetting when a gift intended to bring joy does not meet expectations, especially for your aunt. We strive to deliver beautiful arrangements, and I regret that we did not deliver on that promise this time. Your comments are invaluable to us, and I will ensure that they are addressed with our team for future improvements. Best wishes, Katie

Posted 1 week ago

“I ordered flowers to celebrate my good friends new baby, they have never been delivered. I have emailed via the website with no response. Very disappointed with customer service”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that your order was not delivered, especially for such a joyous occasion of welcoming a new baby. It’s disappointing when expectations are not met, and I understand how frustrating it must be not to receive a response from our customer service team. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 week ago

“The flowers for my Granddaughter's Birthday have not been delivered. Royal Mail say that they will deliver on the next working day. I imagine by then the flowers will be on the wan and not in the condition they should be. She will be taking photographs of them when they eventually arrive. I was charged £5.99 to have them delivered today being the 15th. April and this has not been the case. This is only the second time that I have used your company and it will be the last.”

Helpful Report

Posted 1 week ago

Hello Brian, Thank you for taking the time to leave a review. We're truly sorry to hear that your granddaughter's birthday flowers have not arrived as scheduled. We understand how important this day is and how disappointing it is to experience such delays. If there are any issues with the flowers due to the delay, please send us some images, and we would be happy to look into this for you. Best wishes, Katie

Posted 1 week ago

“Please avoid this company, the product was terrible the customer service is worse and they do not deliver in time! An embarrassment of a company really. Judging by other reviews I’m not the only one who has been let down:”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with Prestige Flowers. It’s very disappointing to know that we did not meet your expectations in terms of product quality, customer service, and timely delivery. We understand how important it is to receive flowers on time and in good condition, and it seems we fell short in all these areas. Your experience is important to us, and I will be sharing your comments with our team to address these issues. Best wishes, Katie

Posted 1 week ago

“I ordered flowers for mother's day. They arrived ontime but they started to wither within three days and had to be binned on day six. Even though my Mum had done everything to help them along. I contacted prestige flowers to complain and I was informed that I should have complained within three days. I find this ridiculous as my mum had to bin them after six days. Total waste of money you would be much better getting supermarket flowers as they last much longer. Very very disappointed and I will not be using prestige flowers again. Ps they offered me a £10 voucher which is useless because you cant buy anything for £10 and I would not be giving them any more of my money.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. We're very sorry to hear about your experience, and we completely understand your disappointment, especially when the flowers were meant to be a thoughtful Mother’s Day gift. While we aim for all our bouquets to arrive fresh and long-lasting, it’s clear that on this occasion, we fell short. We truly regret that the flowers didn’t meet expectations and that our policy around the complaints window felt unhelpful in your situation. Your feedback about this is valued and will be shared with our team for review. We also appreciate your thoughts on the voucher offered—we understand it wasn’t a satisfactory resolution for you, and we’re sorry it felt inadequate. Warm regards, Katie

Posted 1 week ago

“We ordered 2 lots. 1 to go to Lincoln which were perfect, and have lasted 2 weeks. The other to go to Brecon, which were to be honest rubbish, the roses had to be discarded on the 2nd day and the full bunch thrown out within the week.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers sent to Brecon. It's great to know the first order met your expectations, but I completely understand your disappointment with the second one. We strive to provide quality flowers for all our customers, and I regret that we fell short in this instance. Please know that your feedback is invaluable to us, and I will pass it along to our team for review. If you would like to discuss this further, please feel free to reach out to us directly with your order details. We're here to help. Best regards, Rosie

Posted 1 week ago

“Disappointed - Mothers day flowers sent to wrong address. Partly my fault when placing the order on the website which was not particularly clear, the payment account & delivery account got muddled. Seeing as I've used them before I would have thought this may have raised alarm bells & order should have been queried. Somebody else received a £40 bouquet but not my mum. Still waiting for my £15 credit 😪”

Helpful Report

Posted 1 week ago

Hello Caroline, Thank you for your feedback, and we're really sorry to hear about the issue with your Mother’s Day order. We understand how frustrating it must have been, especially on such an important occasion. While it's true that delivery details are entered at checkout, we appreciate your point about the process being unclear and will certainly pass this on to our web team for review. We also apologise for the delay with your credit—this isn’t the level of service we aim to provide. I can see that you didn't confirm that you wanted this. If you could get back to our team, they would be more than happy to apply this for you. Best wishes, Katie

Posted 1 week ago

“Utterly dissapointed. Dont be fooled by the photos.. The display received is a third of what it looks like in the photos. Could get better at local supermarkets for less than half the price they charge. Would not recommend nor will be using again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that you were disappointed with your order. It’s disheartening to know that the flowers did not meet your expectations, especially when we strive to provide beautiful arrangements. I understand your frustration regarding the value for money, and I appreciate your feedback. We’re committed to improving our service, and your comments will be shared with our team for consideration. Best wishes, Katie

Posted 1 week ago

“Order placed on Wed 2 April to be delivered for a special Birthday on 4th April did not arrive. Customer service most unhelpful stating that 24hr delivery can actually take 3 days- so not to complain until after then. Waste of money.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience, and I’m really sorry to hear that your order did not arrive in time for such a special occasion. I completely understand your frustration regarding the delivery time and the response from customer service. We genuinely aim to provide timely deliveries, and I apologise for any confusion regarding our delivery policy. Your feedback is crucial in helping us improve our services, and I appreciate you bringing this matter to our attention. I can see that this was delivered the following day. Best wishes, Katie

Posted 1 week ago

“The flowers were dying upon arrival. Lasted 2 days and had to be binned. Very very poor and no response to follow up email. Will never use again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review, and I'm truly sorry to hear about your experience. It's disappointing to learn that the flowers arrived in such condition and didn’t last as expected. We strive to deliver quality products, and it’s clear we missed the mark this time. I apologise for the lack of response to your follow-up email, as we value our customers and aim to address concerns promptly. Best wishes, Rosie

Posted 1 week ago

“So disappointed with the quality of the flowers I received last Sunday for Mother’s Day. The foliage in particular, looked very tired and within a few days I had to dispose of more than half of it because it was shedding so much. After just 5 days, I have also lost 2 roses & a lily head. What’s left of the bouquet isn’t looking too healthy. I have received so many beautiful flowers from Prestige in the past - I don’t know what happened this time.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your Mother’s Day flowers did not meet the high standards we aim to provide. It’s disheartening to know that the quality was lacking and that you had to dispose of a significant portion of your bouquet so soon after receiving it. I appreciate your loyalty to Prestige Flowers in the past, and I understand how disappointing it must be to have this experience. Your feedback is essential, and I will ensure it is communicated to our team as we continually strive to improve our service and product quality. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 week ago

“Mother’s Day flowers only arrived yesterday. Were supposed to be last Saturday. Very disappointed as did t receive notification of delivery as clearly they were well overdue. Won’t be using again!”

Helpful Report

Posted 1 week ago

Hello Tania, Thank you for taking the time to share your feedback, and I'm really sorry to hear that your flowers were delivered later than expected. I can imagine how disappointing it must have been not to receive any notification regarding the delay. We always aim to provide timely and reliable service, and it's unfortunate that we missed the mark this time. Your experience is important to us, and I appreciate your comments as they help us improve. If you’d like to discuss this further, please feel free to reach out with your order details. We’re here to assist in any way we can. Best wishes, Rosie

Posted 1 week ago

“Sent flowers for Mother’s Day to my mother in law. Beautiful flowers roses and freesias that lasted precisely two days. Started to die the day after delivery, appalling for £40.00 will not use them again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you ordered for your mother-in-law didn't last as expected. It's disappointing to know they only lasted a couple of days, especially when you chose them as a gift for such a special occasion. We always aim to provide fresh and long-lasting blooms, and it’s clear we didn’t meet that standard this time. I appreciate you bringing this to our attention. Best wishes, Rosie

Posted 1 week ago

“You are a joke I would tell everyone to stay away the flowers available died”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with the flowers. It’s disappointing to learn that they didn't meet your expectations, and I understand how frustrating that must be. We strive to provide high-quality blooms, and it sounds like we fell short in this instance. Our customer service team has responded to your email. Best wishes, Rosie

Posted 1 week ago

“This was an expensive bouquet and unfortunately, I would say, was not worth the money. When it was delivered, the flowers looked very dehydrated and although most of them perked up once in water, the roses didn't quite and several need brown petals to be removed. By day three, all but one of the roses were dead and 1/3 of the lisianthus. By day five, 2/3 calle lilies had also died, leaving very little remaining aside from the greenery. We followed the care instructions to the letter, snipping the stems at an angle on arrival and after three days, replacing the water and rinsing the stems. With all of those measures, I would expect good quality flowers to last a week- maybe not all of them, but a good majority. It is disappointing that these did not. It's poor value for money, and I doubt I will order from prestige again in the future.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear that your bouquet didn’t meet expectations. We completely understand how disappointing it must have been to receive flowers that didn’t last as they should—especially after carefully following the care instructions. This certainly isn’t the standard we aim to uphold, and we sincerely apologise for the inconvenience and frustration caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 week ago

“Arrived late on the day on Sunday the 30th and looked a bit sad out of the package. Hoped they would perk up after being put in a vase, but by Friday they were drooped over looking pretty sad. Won't buy from here again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your flowers arrived late and did not look their best. It’s always our goal to provide fresh, vibrant arrangements, and I'm disappointed to learn that we fell short this time. I understand how frustrating it must be to see them not perk up as expected, and I appreciate you bringing this to our attention. Your experience is important to us, and we would like the opportunity to make it right. If you could please reach out to us with some details about your order, we would be more than happy to investigate this further. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 week ago

“£48 for what seems like a large bunch of flowers in the photo , came not even a fraction of the amount of flowers. Not to mention they were ordered for mother's day and came 3 days later half dead. Would recommend, better go to Tesco and get a £10 bunch.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're really sorry to hear that you were disappointed with your recent order, especially given the importance of the occasion. We understand how frustrating it must have been to receive a bouquet that didn’t match your expectations in size or freshness, and especially that it arrived late for Mother’s Day. That’s certainly not the experience we aim to provide, and we sincerely apologise. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Katie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,422 reviews