Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,352 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Prestige flowers a few times now and all my gifts have been delivered as expected and lovely fresh flowers. Thankyou”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star review of Prestige Flowers! We truly appreciate your support and loyalty as a repeat customer. It brings us great joy to hear that all your gifts have been delivered as expected and that you were pleased with the lovely fresh flowers. We are committed to providing exceptional service and quality products, and your kind words affirm that we are on the right track. Thank you once again for choosing us, and we look forward to serving you in the future.

Posted 4 months ago

“This is the bouquet I received 12 hours after delivery. Roses are soft and drooping. This is pathetic. I literally took them from the Royal Mail guy and five minutes later they had been put into water and instructions followed to the letter. Not even in a hot room. Why are you unable to insist that florists don’t use sub standard roses?”

Helpful Report

Posted 4 months ago

Dear Victoria, Thank you so much for taking the time to share your experience with us at Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment you experienced with the bouquet you received. We are sorry to hear that the roses were soft and drooping upon delivery, despite following the instructions carefully. We understand how frustrating this must have been for you. Rest assured, we always strive to deliver the highest quality flowers to our customers. Please could you contact us at enquiries@prestigeflowers.co.uk with the order details and 'Review' in the subject line, so we can look into this for you?

Posted 4 months ago

“They don't deserve your custom! My £50 bouquet of the largest size of the wild and wonderful selection was very disappointing in size and certainly not the size of the advertised photo but much worse, 2 of the main feature roses were well pasy their best. One was going brown and shriveled and the second was already losing their petals. I sent photos emailed 5 times and phoned twice and all they would offer was £10 off our next order with them which I certainly don't want to do. I had to go out to a florist and spend another £50 on a new bunch as once I had taken out the wilted flowers I couldn't present the pathetic bunch that were left for my grandfather's 90th. After a great deal of hassle their final offer was £10 refund. I was really upset by the whole experience as they advertise all over their site 100% Satisfaction guaranteed. This is definitely not the case as I found out to my deep disappointment. I would really recommend not using this company”

Helpful Report

Posted 4 months ago

Hello Anna, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like yourself who share their thoughts and help us improve our services. We sincerely apologise for the disappointing bouquet you received, as it certainly does not meet our standards nor the expectations set by the advertised photo. We understand how important it is to receive a beautiful and fresh arrangement, especially for such a special occasion as your grandfather's 90th. We are truly sorry for any inconvenience this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Shocking No delivery”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and we are sincerely sorry to hear about the issues you encountered. We understand how frustrating it must have been for you to experience a situation like having no delivery. This is definitely not the kind of service we strive to provide, and we deeply apologise for any inconvenience caused. I have located your order and can see that our customer service team are awaiting your reply to look into this further. Best wishes, Rosie

Posted 4 months ago

“I ordered and paid for flowers for my daughter and they weren't delivered . I have messaged twice through their chat and not had a response other than an automated message . Really disappointed and £35 out of pocket !!!”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate customers like you who share their experiences, as it allows us to continuously improve our services. We sincerely apologise for the inconvenience you encountered, where the flowers you ordered for your daughter were not delivered. We understand how disappointing this must have been for both you and your daughter. Moreover, we apologise for the lack of response you received when reaching out through our chat service. This is not the level of service we strive to provide, and we are genuinely sorry for any frustration caused. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 4 months ago

“I like to use Prestige Flowers for a personal touch for my family and friends birthdays etc, which they've loved and the added little treats too, been a customer now for a good few years! Always on time, I've not had one problem yet when ordering! 5 stars from me.”

Helpful Report

Posted 4 months ago

Dear Diane, Thank you so much for your incredible 5-star rating of Prestige Flowers! We truly appreciate your feedback and continued loyalty as a customer for the past few years. We're thrilled to hear that our personalized touch and little treats have brought joy to your family and friends on their birthdays. Best regards, The Prestige Flowers Team

Posted 4 months ago

“Flowers are poor quality Not worth the money I paid Cheaper going to a supermarket and get a better quality Will Not be using this company again Tried to upload photos but won’t let me”

Helpful Report

Posted 4 months ago

Dear Margaret, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. We sincerely apologise for the issues you encountered. We understand that the flowers did not meet your expectations in terms of quality, and we understand your disappointment. We strive to ensure that each customer receives the freshest and highest-quality flowers, and we deeply regret that we fell short on this occasion. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 4 months ago

“Ordered these for our 21st wedding anniversary to be delivered to my wife as I was away working. Very disappointed with the quality and quantity for the price paid. NOT value for money at all. Nearly £27. Could have bought a better bunch of flowers in ASDA for less. Flowers wilted too. Advertised pictures nothing like received. Wouldn't recommend. Sorry but needs to be said.”

Helpful Report

Posted 4 months ago

Dear Dan, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and apologise for the disappointment you encountered. We understand how important it was for you to order these flowers for your 21st wedding anniversary, especially since you were away working at the time. We apologise for failing to meet your expectations in terms of both the quality and quantity of the flowers, considering the price you paid. We also regret that the flowers wilted and were not as advertised in the pictures. I have located your order and can see that a fresh bouquet has been arranged for delivery tomorrow. Best wishes, Katie

Posted 4 months ago

“Great selection of flowers, and an easy to use website. Managed to order from overseas where another large florist failed!”

Helpful Report

Posted 4 months ago

Thank you so much for your 4-star rating of Prestige Flowers! We appreciate your kind words and are thrilled to hear that you had a positive experience with us. We take pride in offering a great selection of flowers and ensuring our website is user-friendly for customers like yourself. It's fantastic to hear that you were able to successfully place an order from overseas, especially after experiencing difficulties with another large florist. Once again, thank you for choosing Prestige Flowers. We truly value your feedback and look forward to serving you again in the future. Best regards, The Prestige Flowers Team

Posted 4 months ago

“Excellent value simple to choose easy payment”

Helpful Report

Posted 4 months ago

Dear Sarah, thank you so much for giving Prestige Flowers a glowing 5-star rating! We are thrilled to hear that you had such a positive experience with us. We truly appreciate your kind words and feedback. Our team works hard to ensure a seamless and enjoyable shopping experience for our customers like you. We are delighted that you found our flower selection to be excellent value and that our website made it simple for you to choose your desired arrangement. We also strive to provide easy payment options to make the checkout process hassle-free. Once again, thank you for your wonderful review and for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 4 months ago

“Having sent (and received) Prestige Flowers a number of times over many years am always very pleasantly surprised by the quality of goods supplied and the easy efficiency of using the site - Congratulations!”

Helpful Report

Posted 4 months ago

Dear Anton,Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind feedback. We are thrilled to hear that you have had consistently positive experiences with our service. Quality and efficiency are of the utmost importance to us, and it's great to know that we are meeting your expectations. Once again, thank you for your glowing review and for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, The Prestige Flowers Team

Posted 4 months ago

“Absolute joke paid nearly £50 for a bunch of flowers that look like there from a petrol station. Turned up mashed up in a box. Wouldn't use this company again.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your experience with us at Prestige Flowers. We genuinely appreciate your feedback and we're truly sorry to hear about the disappointment you faced with your recent order. We're saddened to learn that the flowers received fell short of your expectations, as we always strive to deliver the highest quality products. We apologise for any inconvenience caused by the condition they arrived in, as this is certainly not the standard we aim to uphold. I can see that our customer service team are awaiting your reply to look into this further for you. Warm regards, Rosie

Posted 4 months ago

“They were for a birthday on 27 June but arrived a day late. They came in a box with tissue wrapped around them. When taken out of the box they were very much the same flowers, mainly a bright pink. I could have purchased better than this at a supermarket. They did not look nothing like the picture on the prestige website.”

Helpful Report

Posted 4 months ago

Dear Jill, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and value your input. We would like to sincerely apologise for the delay in delivering your flowers for the birthday on 27 June. We understand how important it is for your gift to arrive on time and we genuinely apologize for any inconvenience caused. We apologise for any disappointment caused by the flowers and them not matching the picture on our website. We appreciate your feedback as it helps us identify areas for improvement and ensure a better experience for our customers in the future. Once again, thank you for bringing these issues to our attention. Best wishes, Rosie

Posted 4 months ago

“One of the best flowers in London”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Rosie

Posted 4 months ago

“Perfect sized bouquet of flowers and always look healthy and the flowers last a very long time! Couldn’t recommend enough!”

Helpful Report

Posted 4 months ago

Hello Luis, thank you so much for giving Prestige Flowers a 5-star rating! We greatly appreciate your kind words and feedback. We're thrilled to hear that you found our bouquets to be the perfect size and that they always look healthy. It's also wonderful to know that our flowers have a long lifespan, bringing you joy for an extended period of time. Thank you again for recommending us. We're grateful for your support and look forward to serving you again in the future. Warmest regards, Rosie

Posted 4 months ago

“My Sister was happier with the quality of the flowers this time. Veronica”

Helpful Report

Posted 4 months ago

Dear Veronica, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that your sister was even happier with the quality of our flowers this time. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. If there's anything else we can do to enhance your experience with us, please don't hesitate to reach out. We look forward to serving you and your sister again in the future! Warm regards, Tom

Posted 4 months ago

“Try as I may to send flowers, your site was so confusing I ended up not sending them, why make it so darned complicated !!!?”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate your honesty and value your opinion. We sincerely apologise for the confusion you encountered while navigating our website, resulting in your decision not to send flowers. We understand that a confusing experience can be frustrating, and we are truly sorry for any inconvenience caused. We always strive to make our services as simple and seamless as possible, and it is feedback like yours that helps us identify areas where improvements can be made. Warm regards, Rosie

Posted 4 months ago

“I recieved a beauful bouquet sent by my friends .. I was so impressed I have since used this company to send some to my cousin who is a bit poorly knowing they will brighten her day x”

Helpful Report

Posted 4 months ago

Dear Madeline, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you were impressed by the beautiful bouquet you received from your friends. It's amazing to know that our flowers brought a smile to your face. We're especially touched to hear that you chose to use our services to send some flowers to your cousin who is feeling unwell. We believe that small gestures can make a big difference, and we hope that our bouquet brightened her day and brought some cheer into her life. Once again, thank you for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future! Warmest regards, Rosie

Posted 4 months ago

“Exceptional”

Helpful Report

Posted 4 months ago

Dear Emma, Thank you so much for the fantastic 5-star rating you gave Prestige Flowers! We truly appreciate your kind words and support. It's customers like you that make our job so fulfilling. Once again, thank you for choosing Prestige Flowers. We hope to have the pleasure of serving you again in the future. Warmest regards, Rosie

Posted 4 months ago

“Easy to use website”

Helpful Report

Posted 4 months ago

Thank you, Manjit, for your 4-star rating of Prestige Flowers. We truly appreciate your kind feedback and support. We're glad to hear that you found our website easy to use. We strive to provide a seamless experience for our customers, and your satisfaction means a lot to us. If you have any further suggestions or need any assistance in the future, please don't hesitate to reach out. Thank you again for choosing Prestige Flowers!

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,352 reviews