Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,746 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order flowers it's the first time I have used your company I found it a great service.”

Helpful Report

Posted 1 month ago

Hello Kenneth, Thank you for your wonderful 5-star review! We're thrilled to hear you found it so easy to order flowers with us and that you had a great experience. Your positive feedback is truly appreciated! We look forward to serving you again soon! Best wishes, Katie

Posted 1 month ago

“After ordering I didn't realise this was a uk company as I come from Guernsey but under Internet searches I found this company saying Guernsey delivery. We've received flowers from the Uk before in a flat box and not looking the best, so I was quite worried. Turns out I shouldn't of been. The flowers came upright in a strong box and in perfect condition and on time which is amazing as our postal service can be bad at the best of times. As for the flowers themselves we couldn't of been happier the bouquet was massive, well presented and top quality. Thank You so much Prestige Flowers we will be using you again and recommending you to others here overseas.”

Helpful Report

Posted 1 month ago

Hello Remi, Thank you so much for your amazing 5-star review! We're delighted to hear that your flowers arrived in perfect condition and exceeded your expectations. It's wonderful to know that you were pleased with the size and quality of the bouquet. We appreciate your support and recommendations, and we can't wait to serve you again in the future! Best wishes, Katie

Posted 1 month ago

“Delivery was estimated for Monday 3rd Feb and now it will be 4th Feb! If I had know it wouldn’t deliver on the right day I wouldn’t have ordered and found a local supplier- disappointed tbh”

Helpful Report

Posted 1 month ago

Hello Ken, Thank you for your feedback, and I sincerely apologize for the delay in your delivery. I understand how disappointing it can be when expectations aren't met, especially when timing is crucial. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 month ago

“Awful. I ordered a bouquet for my mum for her birthday, even paying more for a ‘large’ option and arrived a dead bunch of flowers.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience, and I am deeply sorry to hear that the flowers you received were not of the quality you expected. It’s incredibly disappointing to order something special for a loved one and find it does not live up to the promise of freshness and beauty. Your feedback is invaluable to us as we strive to improve our service and ensure the quality of our arrangements. I can see that this was being looked into with our team via PayPal. Warm regards, Rosie

Posted 1 month ago

“I wanted to surprise my wife with bright flowers while she was in work after a really tough week. I chose prestige because their website claimed they would Deliver an excellent product within the required timeframe. I upgraded to a large joyful bouquet and paid extra for delivery to ensure best quality and timing. Later that night I received a note to state that the flowers would not arrive until a day later than agreed at checkout!!! Unfortunately this was not acceptable as we had plans. I requested help from customer services to request they arrive on time as planned and received lots of canned responses. Prestige sent me 7 emails and I had to respond with 5… during my workday from abroad! After resolving the issue with delivery which I’m sure the staff worked hard to resolve with a third party the flowers arrived…. Take a look at the comparison below… limp, lifeless, sparse, not a large bouquet and where is the joy? This business model is broken. I pity the staff who must need to deal with disappointed customers daily. This was supposed to be joyful, instead I wasted a lot of time on this and was left embarrassed in front of my wife’s staff when they saw the pitiful flowers I sent her. This is really really disappointing not good business. I’d like a refund and not to hear from prestige again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that we did not meet your expectations or deliver the joyful surprise you had in mind for your wife. It’s disheartening to know that the flowers did not arrive on time and fell short in quality, and I understand how this has caused you frustration. We strive to ensure every delivery is special, and it’s clear we fell short in your case. Please know that we take customer feedback seriously and are continuously working to improve our service. Warm regards, Rosie

Posted 1 month ago

“Lovely flowers and easy to use site.”

Helpful Report

Posted 1 month ago

Hello Susan, Thank you for your lovely 5-star review! We're delighted to hear you enjoyed our flowers and found our site easy to use. Your positive experience means a lot to us, and we look forward to helping you with your flower needs again soon! Best wishes, Katie

Posted 1 month ago

“Flowers look great. But had issue with payment. Used live chat for help butagent did not respond.”

Helpful Report

Posted 1 month ago

Hello Stu, Thank you for taking the time to share your thoughts with us. I’m glad to hear that you loved the flowers! However, I apologise for the inconvenience you experienced with the payment and the live chat assistance, our live chat is closed over the weekend. We value your feedback, as it helps us improve our customer service. Warm regards, Ellie

Posted 1 month ago

“Ordered on the 24th for the 31st it came in the 1st and I wasn’t even told it was gonna be delayed so I could make other plans… not only were they late but they looked terrible and customer service completely ignored the huge inconvenience they caused in not following through on my order. Especially for a birthday!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback, and I'm truly sorry to hear about your experience. I understand how disappointing it is when an order does not arrive as expected, especially for a special occasion like a birthday. We aim to ensure our customers receive timely and beautiful arrangements, and it's clear we fell short in your case. I apologise for the inconvenience caused by the delay and the quality of the flowers you received. This is not the standard we strive for. Warm regards, Rosie

Posted 1 month ago

“Amazing service! I ordered flowers from France for my girlfriend in London, and they were delivered perfectly. The bouquet was beautiful, and the process was seamless. Highly recommend!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that your experience ordering flowers from France was seamless and that they were delivered perfectly. It's wonderful to know that the bouquet made a great impression. We truly appreciate your recommendation and look forward to helping you again in the future! Best wishes, Katie

Posted 1 month ago

“Ordered La Belle medium arrangement at 9pm and. Delivered following morning before 10am. Can’t fault the delivery but more importantly the quality of the arrangement and roses were fantastic. First time using Prestige and would definitely use again.”

Helpful Report

Posted 1 month ago

Hello Daniel, Thank you so much for your fantastic 5-star review! We're thrilled that you were impressed with both the speedy delivery and the quality of the arrangement. It's great to hear that your first experience with Prestige Flowers was such a positive one. We can't wait to serve you again in the future! Best wishes, Katie

Posted 1 month ago

“very easy to use”

Helpful Report

Posted 1 month ago

Hello Matthew, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service very easy to use. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to assisting you again in the future! Best wishes, Katie

Posted 1 month ago

“Don't believe the pictures. I paid extra and ordered a large bouquet for my wife, and what was delevered was not much better than the paltry offerings you would expect to get from a petrol forecourt. The only thing prestige about the flowers was the, no, wait, nothing at all!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that delight our customers, and it’s disheartening to hear that we fell short in your case. I understand how important it is to present a meaningful gift, and I assure you that your experience is not reflective of our usual standards. If you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we can look into this for you. Warm regards, Rosie

Posted 1 month ago

“Absolutely brilliant”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your fantastic 5-star review! We’re thrilled to know you found our service absolutely brilliant. Your feedback truly brightens our day, and we can’t wait to assist you again in the future! Best wishes, Katie

Posted 1 month ago

“Sent a hamper to a surgeon as a thank you. He never received. When I was advised at my next appointment, Prestige then refused to help just blamed the courier. Buyer beware! Shocking after service!”

Helpful Report

Posted 1 month ago

Hello Tim, Thank you for sharing your experience, although I'm truly sorry to hear about the issue with your delivery. We understand how important it is to express gratitude and it’s disappointing to learn that your gift didn’t arrive as intended. While we strive to ensure that deliveries go smoothly, sometimes circumstances beyond our control can impact the outcome. I’ve located your order and see that the head of the department contacted you this morning with a resolution. Warm regards, Rosie

Posted 1 month ago

“Iam absolutely disgusted with the flowers that arrived today. I paid over £90 for flowers a candle and a card. You need to rethink your sizes for the bouquets because I did NOT receive a large. And,,,, ALL the roses in the bouquet are dead, blackened along the tips and withering..... Also this review will not let me upload photos of the flowers, what a shambles of a company !! Do not buy from this lot !!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, although I’m truly sorry to hear about your disappointment with your recent order. We pride ourselves on delivering high-quality flowers, so it’s upsetting to learn that the bouquet you received did not meet your expectations. We understand the importance of giving the perfect gift and how disappointing it can be when that doesn’t happen. Please know that your comments about the size and quality of the flowers are taken seriously, and we will certainly address this with our team to improve our service. I have also reached out via email to look into this for you. Warm regards, Ellie

Posted 1 month ago

“I always use Prestige for their beautiful flowers and gifts for our friends and relatives in the uk. Service is prompt and the website is easy to use”

Helpful Report

Posted 1 month ago

Hello Simon, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you consistently choose Prestige for our beautiful flowers and gifts. It's great to know that our prompt service and easy-to-use website enhance your experience. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Katie

Posted 1 month ago

“Revived flowers as a gift from here before and they were beautiful, had to return the favour and buy him a bunch too of some flowers he has pointed out before and he loved!! You guys are amazing and I can’t wait to see the flowers you have sent out for him from me!”

Helpful Report

Posted 1 month ago

Hello Amber, Thank you for your wonderful 5-star review! We're so glad to hear that the flowers you received were beautiful and that you were inspired to return the favour. Best wishes, Katie

Posted 1 month ago

“Excellent service, Flowers always are amazing and great value for money. Highly recommended to others and fast delivery”

Helpful Report

Posted 1 month ago

Hello Kerry, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our flowers amazing and great value for money. Your high recommendation and positive feedback about our fast delivery truly mean a lot to us. We can’t wait to assist you again soon! Best wishes, Katie

Posted 1 month ago

“Very disappointing experience, ordered Flowers for a birthday and they weren’t delivered on the day. When reaching out to prestige only got poor excuses. Not sure would use this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re sorry to hear that your order was not received as expected. After checking the tracking details, I can see that a delivery attempt was made on the chosen date, but no one was available at the address. As this order required a signature due to the special delivery service, it could not be left unattended. However, I can confirm that delivery was successfully completed the following day. Warm regards, Katie

Posted 1 month ago

“Fast (next day) delivery but for £36 inc shipping the flowers that arrived are very poor and not even close to how they looked in the image. Won’t be using again”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding your recent order. I’m truly sorry to hear that the flowers you received did not meet your expectations and didn’t resemble the image on our website. We aim to deliver beautiful and high-quality arrangements, and it’s disappointing to learn that we fell short this time. The image we advertise online is a medium size as advised in the description. As you purchased the standard size, there are fewer items in this bouquet. Warm regards, Ellie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,746 reviews