Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,342 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the delivered roses in the bouquet only lasted 4 days. Flowers were a birthday gift for my 88 year old mum. This isn’t acceptable, especially as my 90 year old dad bought her a bouquet from another company and they’re still looking fresh.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the roses in your mum’s birthday bouquet didn’t last as long as expected. We understand how disappointing this must have been, especially for such a special occasion. We take flower quality very seriously and would like to investigate this further. Please reach out to our customer service team with your order details so we can look into the matter and offer a suitable resolution. Best wishes, Rosie

Posted 2 months ago

“Paid £6 for next day delivery, still haven’t turned up, my partner and I expecting a baby and I wanted a nice gesture to say how much she is appreciated whilst she’s off work and they don’t even turn up!”

Helpful Report

Posted 2 months ago

Hello Cyran, Thank you for sharing your feedback, and I’m truly sorry to hear about the delay with your order, especially during such a special time. We understand how important this gesture was for you and your partner, and we deeply regret that the flowers didn’t arrive as planned. I can see that you have spoken with our team and they have arranged for this to be sent tomorrow. Warm regards, Katie

Posted 2 months ago

“ordered flowers for my granddaughters 18th birthday have spent the afternoon trying to get through gave them order number etc in chat room said they couldnt understand ithink i was talking to a robot they said they would get contact but trying their telephone number etc have had no satisfaction would not recommend this company to anyone be careful everyone!!!!”

Helpful Report

Posted 2 months ago

Hello Margaret, Thank you for your review. I’m very sorry to hear about the difficulties you’ve experienced with your recent order and customer service interaction. We understand how important your granddaughter’s 18th birthday is, and we sincerely apologise for the frustration and inconvenience this has caused. I have located your order and can see that our team have since responded to your email. Warm regards, Katie

Posted 2 months ago

“I ordered the pink Lillie's and roses on Friday afternoon for delivery on Sat. Never used this company before and was slightly cautious after reading some of the reviews, however I had an email the Friday evening saying flowers would be delivered by Royal mail the following morning, with an expected 2 hrs slot. The flowers arrived well within that time frame and the recipient was extremely happy with them. I was slightly worried when I saw the photo as could only see cream roses and green foliage, however as I looked closer the pink lillies were all still in bud, so although it didn't look like the pic on the website, they will hopefully last longer once bloomed. All in all I'm very happy with my purchase and would use this company again.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful 5-star review of Prestige Flowers! We are thrilled to hear that you had a great experience with us. We understand your initial caution based on the reviews you read, but we are glad that we were able to exceed your expectations. We always strive to ensure timely deliveries, and we are delighted to hear that your flowers arrived well within the expected time frame. We are also pleased to know that the recipient was extremely happy with them. Regarding the appearance of the flowers, we apologise for any confusion caused. Sometimes, flowers may still be in bud form to ensure they last longer once bloomed. We appreciate your understanding and are pleased to know that you are satisfied with your purchase. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future.

Posted 2 months ago

“Terrible - do not use! Booked a delivery of a bouquet with an additional £10 delivery charge for a delivery for a birthday overseas. They didn’t deliver on the day. They then tried to deliver the next day and no one was at home and instead of leaving them (they live out in the countryside) I get an email saying they can’t deliver and further info will be sent where to collect. It wasn’t until another 24 hours later I get an email that it needed to be collected at a shop in the nearby village (a drive away). I contacted prestige three times during this time to get updates and they couldn’t give me any information and all they said was that delivery’s are not guaranteed and can come up to three days after the date. What is the point in selecting a date then?! One of the agents also had the audacity to say that was our fault no one was in to collect. I explained that it wasn’t delivered the day that it was meant to be - and people have lives rather than sitting in all day waiting for a delivery that may or may not come and with no indication on timings at all. When the flowers were picked up they are completely different to what I ordered - pink not purple and full of cheap looking flowers, no thistle, flowers buds falling off and dead leaves. Definitely not worth what I paid for them. I also saw they were sent from another country. Having sent images through the customer services has offered a £15 credit - what a joke! Have tried for more and they just say to go through my credit company and they will dispute it anyway, they’re obviously used to having complaints! What terrible customer service..”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for the disappointing experience you've had with your recent order. This is far from the standard of service we strive to deliver, and we deeply regret the inconvenience caused by the delayed delivery and the condition of the bouquet. Regarding the delivery, we understand how frustrating it must have been to not receive the flowers on the selected date, especially for a special occasion. While our deliveries can sometimes be delayed due to circumstances beyond our control, we fully acknowledge that clearer communication and more precise updates would have helped to avoid further confusion. The condition and quality of the flowers you received are also disappointing to hear about. We strive to ensure our products meet the highest standards. We are grateful you brought this to our attention, and we are investigating the matter further to prevent this from happening again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Have used 3 times to send flowers to my partner. Arries as stated and well packaged and she loves them. They stay fresh for a long time and are great value for money, I won't be using anymore else.”

Helpful Report

Posted 2 months ago

Thank you so much for your fabulous 5-star rating and for choosing Prestige Flowers to send beautiful blooms to your partner! We're thrilled to hear that our flowers consistently arrive on time, well-packaged, and that your partner loves them. It's fantastic to know that they stay fresh for a long time, and our great value for money is just the cherry on top. We truly appreciate your loyalty and promise to continue exceeding your expectations. Thank you again for your kind words, and we look forward to serving you on your future floral journeys!

Posted 2 months ago

“Very bad quality flowers. They were for my 20th anniversary and pictures showed a full bunch of flowers, I even paid £5 additional for more flower. But when I received the bunch was so weak that I could literally count the number of flowers there. There flowers were so small and weak, and some were not even open yet. I was so disappointed and my wife was not impressed at all. This almost spoiled my important anniversary. I attached the advertisement picture and photo of my flowers. You could see how appalling it was.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who help us improve our services and ensure a better shopping experience for everyone. We apologise for the disappointment you faced with the quality of your flowers, especially on such an important occasion as your 20th anniversary. We completely understand how crucial it is to have a beautiful bouquet that matches the expectations set by our advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Great value for money and an easy website to use!”

Helpful Report

Posted 2 months ago

Dear Patricia, thank you so much for your fantastic 5-star rating of Prestige Flowers. We greatly appreciate your positive feedback and are thrilled to hear that you found our website easy to use. We take pride in providing great value for money and ensuring a seamless shopping experience for our valued customers like you. Once again, thank you for choosing Prestige Flowers. We look forward to serving you in the future!

Posted 2 months ago

“Packaging damaged, flowers bruised (including petals), flowers way way smaller than advertised, customer service unwilling to help, argued with me. Atrocious service. Do not use.”

Helpful Report

Posted 2 months ago

Hello Ben, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who help us identify areas where we can improve our services. We sincerely apologise for the issues you encountered, including the damaged packaging, bruised flowers, and the discrepancy in size compared to our advertised pictures. Once again, thank you for bringing these issues to our attention. Your feedback is crucial in helping us improve our services and provide a better experience for our customers. Best regards, Prestige Flowers

Posted 2 months ago

“Beautiful flowers, excellent customer service”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We're thrilled to hear that you found our flowers to be beautiful and enjoyed our excellent customer service.

Posted 2 months ago

“Avoid avoid avoid. Ordered a large bouquet, paid £65+ delivery. The most underwhelming bouquet of flowers were delivered. Prestige asked me if I was happy, I said no, they asked for a photo, then replied and told me they tough luck. You could count the flowers on two hands. I didn’t actually ask for anything or want anything, don’t ask customers if you don’t want feedback. Would I order again? Never in a million years & I wish I had read these other reviews before hand. Don’t waste your money”

Helpful Report

Posted 2 months ago

Dear Adam, Thank you so much for taking the time to provide your feedback on your experience with Prestige Flowers. We genuinely appreciate hearing from our customers, both when they are satisfied and when they are not. We would like to sincerely apologise for the underwhelming bouquet of flowers that were delivered to you. We understand how disappointing it must have been to receive something that did not meet your expectations. We acknowledge that our response to your dissatisfaction fell short of what you deserved. I will feed this back to the appropriate team members to ensure this does not happen again. Once again, thank you for bringing these issues to our attention. We sincerely apologise for the disappointment caused. Warm regards, Rosie

Posted 2 months ago

“Very disappointed with the "bouquet" my mum sent me from yourselves. 8 flowers and a couple of raggedy ferns and a stick of leaves. 3 roses included were already browning on the edges and the gerbera are dropping petals after 1 day. Not impressed 😕”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the bouquet. This is not the quality we strive to deliver, and I understand how upsetting it must be to receive flowers that don’t meet your expectations. We appreciate you bringing this to our attention, and I would love the opportunity to make this right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Do not use their flowers do not even last three days. Over priced rubbish extremely poor quality. For the price I paid I could have got a larger bunch and better quality from a supermarket.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m very sorry to hear that you were disappointed with the quality of the flowers. We understand how frustrating it is when expectations are not met, especially considering the price. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience. Warm regards, Rosie

Posted 2 months ago

“Very poor flowers, quantity awful when large bouquet paid and customer service not great just said they are ok . Nothing like the pictures advertised especially when I paid for a larger posy. It’s about time online retailers were accountable for poor quality and service”

Helpful Report

Posted 2 months ago

Hello Amy, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with both the quality of the flowers and the service you received. We understand how frustrating it must be when the bouquet doesn’t match your expectations. From the photo provided, we can see that the correct size has been sent. Warm regards, Katie

Posted 2 months ago

“I ordered to send to my cousin who had moved house. She was highly delighted 😀”

Helpful Report

Posted 2 months ago

Thank you so much, Lulu, for giving Prestige Flowers a glowing 5-star rating! We are absolutely thrilled to hear that you had such a positive experience with us. We are especially delighted to know that the flowers you ordered brought so much joy to your cousin who recently moved house. Making our customers and their loved ones happy is what we strive for, and it brings us great satisfaction to know that we could play a part in putting a smile on your cousin's face. Thank you once again for choosing Prestige Flowers, and we hope to have the opportunity to serve you again in the future.

Posted 2 months ago

“I bought some birthday flowers, it looked really nice and big in the picture. But when I saw it in real life, I was really disappointed and very impressed lt looked nothing like the picture, it was really looking very sad and old miserable everything was falling apart, even that I payed extra money for the bigger size. It looked so cheap like the ones from the petrol station. 😏😕”

Helpful Report

Posted 2 months ago

Dear Mus, Thank you so much for taking the time to rate Prestige Flowers with 4 stars. We truly appreciate your feedback and are grateful for your support. Warm regards, The Prestige Flowers Team

Posted 2 months ago

“DO NOT BUY FROM HERE. Customer service poor. flowers not at all what was featured on their website. and they missed my daughters birthday delivering a day late. see photos below. one is what we ordered and the other is what we got. if there was the option for zero stars that's what they should get. worst florist ever!”

Helpful Report

Posted 2 months ago

Hello Bobbie, Thank you for your review. We’re very sorry to hear about your recent experience, and we understand how upsetting it must have been for your daughter’s flowers to arrive late and not match what you ordered. This is certainly not the standard we strive for, and we sincerely apologise for any disappointment caused on such a special occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“I wished I had read these reviews before purchasing. The bouquet was purchased for a friend for a sympathy anniversary whilst it did arrive on time, I was extremely embarrassed with the picture sent to me. They not resemble the advertised arrangements, I had reached out to customer services who said the flowers that were sent were acceptable. Please save your money by going elsewhere or picking up a bouquet of flowers from a supermarket”

Helpful Report

Posted 2 months ago

Hello April, thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We sincerely apologise that the bouquet you purchased for your friend's sympathy anniversary did not reflect the advertised arrangements. I can confirm the bouquet shown on the website is a medium size. as you purchased a standard size, there are fewer stems in this. Warm regards, Rosie

Posted 2 months ago

“Love Prestige flowers as they make it so easy and affordable for me to send flowers from Australia to the UK. I have found that recipient of the flowers I send loves the quality and beauty ot the arrangements.”

Helpful Report

Posted 2 months ago

Hello Roland, Thank you for your fantastic review! We're thrilled to hear that you love Prestige Flowers and find our service easy and affordable for sending flowers from Australia to the UK. It’s wonderful to know that the recipients appreciate the quality and beauty of our arrangements. We look forward to helping you brighten more days with our flowers!

Posted 2 months ago

“The items haven’t been delivered, I haven’t got any information. Was waiting for 2 days, staying at home. I will never order here anything again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m very sorry to hear about your experience with the delivery. We understand how frustrating it is to wait without any updates, especially when you’ve made plans. I have checked the tracking on your order and I can see that delivery was attempted as requested on your chosen date. I have sent your tracking link over via email. Best wishes, Ellie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,342 reviews