Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,915 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So so sadly disappointed ! Purchased for a birthday present, and essentially have paid £35 for 2 roses ( already brown around the edges) 1 chrysanthemum, sprigs of greenery and some pine cones …. I could have purchase better from the supermarket for a quarter of the cost. I will never order again.”

Helpful Report

Posted 1 month ago

Hello Julie, Thank you for taking the time to leave some feedback. We are truly sorry to hear that you were so disappointed with your order, especially for such a special occasion. This is certainly not the experience we aim to provide, and we understand your frustration. Based on the photo you provided, we can confirm that the correct size was delivered. The photo on our website represents the medium size, as stated in the description. Since you ordered the standard size, it includes fewer stems. We sincerely apologise for any disappointment this may have caused. Warm regards, Katie

Posted 1 month ago

“Utter rubbish company, I paid £6 for next day delivery. Royal Mail failed to deliver the flowers to my partner on time, I am very upset and disappointed. Others florists use express courrier companies like DHL, DPD who would do a much better job to deliver. Just avoid!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m really sorry to hear about the delay with your delivery, and I completely understand your frustration. While we rely on Royal Mail for certain deliveries, we know how important it is to ensure flowers arrive on time, especially for special occasions. We take your feedback seriously and will review our delivery processes to see how we can improve. Warm regards, Rosie

Posted 1 month ago

“First time I used your flower service I was sending flowers to my friend who was quite poorly she just happened to be on the local web page when someone asked if there was a stephine that lived near her daughter said it could be you so she replied the person told her that she had flowers left at her house so my friend had to make her way to pick up flowers witch the lady had left on her front door step so as you can imagine I am not to happy with your delivery service 🚚”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about the poor delivery experience your friend had, and I completely understand your frustration. This is certainly not the level of service we strive to provide. Flowers should always be delivered with care and attention, and we apologise that this was not the case. We will investigate the matter to ensure this doesn’t happen again. Warm regards, Rosie

Posted 1 month ago

“Failed to deliver the flowers, when I contacted them they said ah sorry we tried to deliver and gave me no idea of how I either get the flowers or a refund. Awful service, they simply took the money and ran.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We sincerely apologise for the inconvenience you’ve experienced. This is certainly not the service we aim to provide. It’s concerning to hear that there was a lack of clarity regarding the delivery and your options moving forward. Our team on Facebook has reached out to you, and we hope this will help resolve the issue! Warm regards, Tom

Posted 1 month ago

“I ordered flowers and the system recorded the wrong address. After placing the order there was no opportunity to review it. So flowers were scheduled to be delivered to the billing address rather than recipient's address. I tried to contact customer service but as it was a weekend there was noone available. An email was finally answered where the advisor said they had no way of cancelling the order and the error could not have been theyre's but mine. They could not explain how they had the correct name for recipient but wrong address. After much back and forth the company agreed to send out a bouguet to the correct address and funnily enough they were able to cancel the original order which they initially claimed could not be done once the order was placed. Terrible company poor customer service. Would not recommend”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the frustration you experienced. We understand how important it is for orders to be accurate and delivered on time, and we deeply regret that this situation caused you such inconvenience. We strive to provide a seamless ordering process and will take your comments into consideration as we review how we handle order confirmations and customer service during weekends. While we're glad that we could ultimately resolve the issue by sending the bouquet to the correct address, we acknowledge that the process should have been smoother, and we’ll work to improve our communication and efficiency moving forward. Upon reviewing the situation, it appears that the original order was not cancelled, as our team had advised. I’ve checked the tracking information, and it shows that the order is still in transit. This delay is likely due to a mismatch between the delivery street address and postcode. Warm regards, Katie

Posted 1 month ago

“Vast selection of flowers, easy to purchase.”

Helpful Report

Posted 1 month ago

Hello Claire, Thank you for your fantastic review! We're thrilled that you found our selection of flowers vast and the purchasing process easy. Best wishes, Katie

Posted 1 month ago

“Do not use this service. Use another company. I ordered flowers, choosing a delivery date and somewhere in the T&Cs it takes unto three days to deliver, despite next day order option. This is appalling and certainly not prestige at all. If you order next day for someone’s birthday they won’t get them on the birthday itself. Terrible!!!”

Helpful Report

Posted 1 month ago

Hello Lisa-Marie, Thank you for your review. I'm sorry to hear about your experience, and I understand your frustration. We strive to provide timely delivery, and we truly regret that your order did not meet your expectations. I have reached our directly via email to look into this for you. Best wishes, Ellie

Posted 1 month ago

“Absolutely frustrating the check out process doesn’t work, when it comes to filling in the last bit of security data around billing address. So annoying. Nick”

Helpful Report

Posted 1 month ago

Hello Nick, Thank you for your feedback. I'm truly sorry to hear that you faced frustrations during the checkout process. We strive to create a smooth and easy experience, and I understand how inconvenient it must have been for you. Your comments are valuable to us, and we will definitely look into this issue to ensure it doesn't happen again. If you require any assistance while placing our order please contact our team via our live chat facility and they would be happy to help. Best regards, Rosie

Posted 1 month ago

“I ordered over priced flowers to be delivered to an address in Stratford as they were advertising next day delivery, I entered the name of the cottage and the correct postcode and two days later the flowers arrived at my own house with the postcode crossed out and they had the ordacity to charge me £6 for the privilege!!!! I now have missed the birthday and have £40 of flowers with no way of getting them to the quoted location. The customer service line was so unhelpful saying that the post office was liable and they could not doing anything about it but offer £ 15 on to the online account. WHY WOULD I USE THEM AGAIN! I have had to keep the flowers myself and to top it they are rubbish not worth £40 quid plus the box was damaged when arrived.”

Helpful Report

Posted 1 month ago

Hello Michelle, Thank you for your feedback. I’m truly sorry to hear about the issues you faced with your order and the missed birthday celebration. That’s understandably frustrating, and we regret that the delivery did not go as planned. We strive to provide a seamless experience, and it’s clear we fell short in this instance, especially regarding the condition of the flowers and the delivery process. Your experience with customer service should have been more supportive, and I will make sure your concerns are addressed. We appreciate your feedback, as it helps us improve our service in the future. Thank you for bringing this to our attention. Best regards, Rosie

Posted 1 month ago

“I am struggling to press the 1 star above. Our order arived to its destination as requested but on reciveing a photo, we were very dissappointed. Ths was a medium bouquet costing £50- (€60-) On speaking with Customer Services, I was requested to send in more photos so they could investigate how many stems etc. They don't understand that that would ruin the whole experience, having to ask the recipient to take photos etc. on her birthday. Surely it is incumbant on the supplier to ensure that their product is properly complete ? BTW they advised a meduim bouquet has 24 stems however it is clear to see that there are only 18 in this photo below. It seems even the simple idea of sending flowers has come down to the customer being wrong and having to prove the supplier should rectify the issues.”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for taking the time to leave a review. We sincerely apologise for the disappointment and frustration you experienced with your recent order. We understand that receiving flowers for a special occasion should be a joyful experience, and we deeply regret that the bouquet did not meet your expectations. We also recognise that asking the recipient to take additional photos was not only inconvenient but also detracted from the occasion, which was never our intention. We will review our process to ensure that we handle issues like this more efficiently in the future without inconveniencing our customers. We take your feedback seriously, and we understand your concerns about the bouquet’s size and stem count. We are committed to improving our service. Warm regards, Rosie

Posted 1 month ago

“I have used Prestige flowers for several years now and have not bee let down or disapointed yet .good service and products thanks”

Helpful Report

Posted 1 month ago

Hello Lesley, Thank you so much for your wonderful review! We’re delighted to hear that we’ve been able to meet your expectations consistently over the years. Your satisfaction is our top priority, and we appreciate your continued trust in us! Best wishes, Katie

Posted 1 month ago

“I have used Prestige Flowers on a few occasions now and love the choice of flowers and gifts available. They suit my needs perfectly.”

Helpful Report

Posted 1 month ago

Hello Elaine, Thank you for your fantastic review! We’re incredibly pleased to hear that you love our selection of flowers and gifts. It’s our goal to provide options that perfectly meet your needs, and your feedback certainly motivates us to keep up the great work! Best wishes, Katie

Posted 1 month ago

“Flowers were dead in 3 days and for that price I would expect 7-10 days ! Get better quality at a much lower price at waitrose, tesco M and S etc. Customer service non existent Avoid this lot”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not last as long as you anticipated, and I understand your frustration regarding the quality of the price paid. We aim to provide fresh and beautiful arrangements, and it's disappointing to learn we fell short in your case. We appreciate your feedback regarding customer service, and we are always looking for ways to improve. Your comments will help us enhance our overall experience for our customers. Best wishes, Katie

Posted 1 month ago

“They had two weeks to let me know that delivery wont be delivered on time. Once I mailed, complaining about it they washed they hands off, they not responsible for 3rd party delivery. Big disappointed.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear about the delay in your delivery and the lack of communication regarding it. We understand how important timely delivery is, and it's disappointing to know we fell short in this instance. While we do work with third-party delivery services, your feedback highlights the need for us to improve our coordination and communication. Best wishes, Katie

Posted 1 month ago

“Poor quality and quantity of flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the quality and quantity of flowers you received did not meet your expectations. We strive to deliver beautiful arrangements, and it’s disappointing to learn we fell short in your case. I have located your order and can see that our customer service team are awaiting your reply to look into this for you. Best wishes, Katie

Posted 1 month ago

“Absolutely avoid at all cost. I have bought better flowers reduced at the gas station. Next day delivery took 5 days and without a time slot…. Flower looked awful and dead.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your honest review. I'm truly sorry to hear that your experience with Prestige Flowers did not meet your expectations. We aim to provide high-quality flowers and prompt delivery, and it's disappointing to learn that we missed the mark in your case. Your feedback is important to us, and we will use this to improve our services. Best wishes, Katie

Posted 1 month ago

“Wish I had read these reviews b4 ordering 2 bouquets. 1 turned up lily n rose bouquet. Only 3 lollies n 3 roses when they were supposed yo be lot more than this the lollies are not right ones either. My other bouquet ordered 4 bday has not turned up. Am waiting on customer service yo see what has happened. Won't use again after this”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the disappointing experience you’ve had with your orders. It’s disappointing to hear that one of your bouquets arrived with fewer flowers than expected and that the lollies were not as described. Additionally, I completely understand the frustration caused by the delay with your other bouquet. This is not the standard of service we strive to provide, and I’m sorry we’ve let you down on such an important occasion. If you could please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 1 month ago

“Please avoid Prestige Flower online service at all costs. Delivery late, flowers inadequate quality and smaller than paid for. Presentation box battered. Customer Service absolutely useless. Email communication absolutely useless. Had to quote Customer Consumber Rights Act to get a full refund. All this even though I had Photographic and Ring Door Bell evidence. What an absolute joke.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear about the issues you faced with your order. It’s disappointing to learn that the delivery was late and the quality did not live up to your expectations. This is certainly not the standard we aim for. Your experience with our customer service should have been more satisfactory, and I appreciate your feedback, as it will help us improve our communication and service going forward. Best wishes, Katie

Posted 1 month ago

“On Time, an excellent service all-round.”

Helpful Report

Posted 1 month ago

Hello Dennis, Thank you for your excellent review! We're thrilled to hear that you experienced our service as prompt and reliable. Your satisfaction means the world to us, and we’re here to keep providing that top-notch experience you deserve! Best wishes, Katie

Posted 1 month ago

“Although the flowers are lovely and arrived in a nice box, I ordered a medium sized bouquet and was left rather underwhelmed when opening the box to see what can only be described as a small handful of flowers. Certainly not worth what was paid, and certainly did not look like the display picture”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm glad to hear you found the flowers lovely and appreciated the packaging. However, I apologize that the size of the bouquet did not meet your expectations. We strive to deliver arrangements that reflect their descriptions accurately, and I’m sorry we fell short in this instance. Your comments are important to us and will help us improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 270,915 reviews