Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,715 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 271,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers to be delivered to my mother for her 80th Birthday, they were delivered yesterday the 04/01/2025, the only good thing about this order was they were delivered on the correct date!. The flowers and foliage were in very poor condition and most of the bouquet of flowers were dying, Lillies petal edges all dying back and damaged, thistle green foliage heads dying at stems and falling off/fell off, rose petals all fell off the heads and only a few stems of the green foliage were still in good condition. My mother put them in a verse so she could take photos of how poor condition they were This is unacceptable and due to the condition of the flowers I will be asking for a full refund. The flowers and foliage should be in top condition and not be already dying on receiving them! This order was supposed to be a loving gift for my mothers 80th birthday and it has now become a embarrassment that my mother sadly had to contact me to explain that the gift of flowers she received was in such poor / dying condition. I have emailed the company for a full refund. I would not and will not recommend this company for your flower deliveries.”

Helpful Report

Posted 2 months ago

Hello Beverley, Thank you for sharing your experience, and I’m truly sorry to hear that the flowers delivered for your mother's special birthday fell short of your expectations. We strive to provide beautiful and fresh arrangements, and it’s disappointing to learn that this was not the case for you. Your feedback is vital, and I will ensure it is shared with our team to address these concerns moving forward. If you’ve reached out to our customer service team, we hope that this can be resolved. Kind regards, Katie

Posted 2 months ago

“Flowers came when said they would but nothing like the picture what a waste of money! Can’t get photos to upload”

Helpful Report

Posted 2 months ago

Hello Mr Gill, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not match your expectations and that they weren't as depicted in our images. We strive to deliver high-quality arrangements, and it's disheartening to learn we missed the mark this time. I appreciate you taking the time to express your concerns, and I will ensure your comments are passed along to our team for review. If you’re able to provide any images of the bouquet you received, it would greatly assist us in addressing the issue further. Please send some images to enquiries@prestigeflowers.co.uk with your order number and ‘review’ in the subject line. Kind regards, Tom

Posted 2 months ago

“What rubbish these flowers are. DO NOT BUY FROM THIS COMPANY This is the second time I have had flowers delivered from this company. The were 3 and 4 days late arriving despite the senders paying extra for a stated date of delivery. They were withered and buds falling off by the time they arrived. The company refused a refund and said they would just send a replacement. This is not acceptable when ordered in good faith for a special occasion. I have put 1 star as there is not an option to put ZERO”

Helpful Report

Posted 2 months ago

Hello Lynda, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you faced with your orders. It’s unacceptable for flowers to arrive late and in poor condition, especially when special occasions are involved. I understand your frustration regarding the refund process and can assure you that your feedback is important to us. We aim to improve our service, and I will make sure your concerns are relayed to our team for review. As you are the recipient of the orders we wouldn’t be able to process a refund from your request due to GDPR. Kind regards, Tom

Posted 2 months ago

“I always use Prestige Flowers. Really easy to use and the flowers are if excellent quality.”

Helpful Report

Posted 2 months ago

Hello Miss Ballard, Thank you for your fantastic 5-star review! We're delighted to hear that you always find our service easy to use and that our flowers meet your expectations of excellent quality. Your loyalty truly means a lot to us! We’re committed to maintaining this level of service and quality for you and look forward to helping you with your future orders. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Ii am so disappointed the flowers that were sent to my sister looked dry and dying did not look like the picture at all”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sincerely sorry to hear that the flowers did not meet your expectations and appeared dry. We strive to deliver high-quality blooms, and it's disheartening to learn that we fell short in your case. Your feedback is crucial, and I will ensure it is shared with our team to help us improve our offerings. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line. Kind regards, Tom

Posted 2 months ago

“So disappointed ordered from prestige in error. Thinking I was ordering from a local florist in my home town. Ordered 17/12/2024 to be delivered on the 23/12/2024 flowers, chocolate Vase and Christmas tea for my 83 year old mother who was staying at a family members until the 27/12/2024 Royal Mail tried to deliver on the 27/12/2024 when my mother had already gone back to her own address. Delivery was declined. Case raised through PayPal to receive full refund. Prestige advise PayPal that the item was marked as received. PayPal closed the case taking prestige’s word that item had been received. Royal Mail tracking. I appealed paypals decision, as prestige omitted to let paypal know the flowers were received back at their warehouse not at the address order too. Case decision was reversed in my favour so I didn’t lose out on £70 . Lesson learn not to order via prestige.”

Helpful Report

Posted 2 months ago

Hello Angela, Thank you for sharing your experience, and I'm truly sorry to hear about the issues you encountered with your order. It’s unfortunate that we did not meet your expectations and that the delivery did not align with your mother's schedule. I appreciate you bringing this situation to our attention. Your feedback is vital as we work to improve our service. Kind regards, Tom

Posted 2 months ago

“My mother ordered me a Christmas bouquet online and they were delivered Christmas eve, 4 roses half dead with petals that looked like they were burnt, stems of the tulips/foliage were so wet they smelt awful - terrible response from this company who offered £10 voucher for future orders- never again very disappointing especially as it was a gift from my mum!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear that your bouquet arrived in such poor condition, especially as it was a thoughtful gift from your mother. We strive to provide fresh and beautiful flowers, and it’s disappointing to learn that we did not meet your expectations. I understand how frustrating this must have been, and your feedback is invaluable to us. I will be sure to share your comments with our team to address these concerns. Kind regards, Tom

Posted 2 months ago

“My flowers arrived after 5 days in transit , yes it was a bank holiday and yes Royal Mail had misrouted them to Wales ! But I was not happy the condition the flowers arrived with petals falling off and leaves all in the box yet was told after I sent the photos that the quality was good ! There was no water in the box when received , and I’m sure you could claim off Royal Mail for there error as it was a 24 hour tracked and it was there mistake yet I was offered nothing for the lateness of the flowers and the condition .”

Helpful Report

Posted 2 months ago

Hello Ang, Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the issues you faced with the delivery of your flowers. It’s understandable to feel disappointed, especially with the delays and the condition of the flowers upon arrival. We always aim for high-quality service, and I regret that we did not meet your expectations this time. I appreciate your feedback regarding the packaging and transit details, as this helps us improve in the future. I can see that our customer service has responded to your email this morning. We hope that this can be resolved! Kind regards, Tom

Posted 2 months ago

“Always had a good experience with these flowers. Have used others in the past but this is now my preferred choice.”

Helpful Report

Posted 2 months ago

Hello Stefan, Thank you for your outstanding 5-star review! We’re delighted to hear that you’ve consistently had great experiences with our flowers. It's an honor to be your preferred choice, and your trust in us is greatly appreciated. We’re committed to maintaining the quality and service that keeps you coming back, and we look forward to helping you with your future orders! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I ordered flowers to recognise a special anniversary for delivery on 19th December. There was an issue with the address labelling which they claimed was my fault. It took 14 email messages to be offered £15 discount on a future order! I contacted them via Twitter and this response team was great, offering to send a new bouquet. Guess what? Another issue with the labelling, which Royal Mail say is something to do with the bar code on the label that Prestige made. The delivery is now flitting between Royal Mail depots, exactly the same experience as the 1st order. When will you accept there is an issue with your distribution and labelling system??? No surprise that the website doesn't allow you to answer all the review questions either and won't allow me to upload the photo of the first dead bouquet”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the ongoing issues with your order and the frustration it has caused. It’s concerning to know that there were problems with the addressing, and I understand how disheartening this experience must be for you. We aim to provide a seamless service, and your experience indicates that we fell short. I can see that the address was updated as requested on the replacement bouquet and was delivered in the 4th. Kind regards, Tom

Posted 2 months ago

“Not full flower and not a large, very disappointing”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm sorry to hear that you were disappointed with the size and fullness of the flowers. We aim to provide the highest quality blooms, and it's disheartening to learn that we did not meet your expectations. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘review’ in the subject line. Kind regards, Tom

Posted 2 months ago

“AWFUL service I ordered flowers for next day delivery to my step mother in Jersey for Xmas. On order there was no mention of "no guarantee" and certainly when taking payment no emphasise on this. 3 days later they still had not arrived! On complaining they offered another bunch to be sent and sent confirmation that the flowers would be delivered the day after. Again they were not delivered on time. Communications are patronising with their team who seem to have robotic script replies. The 100% satisfaction guarantee is clearly false. I've asked for my money to be refunded for a failed service and have received several communications with political responses. Asking for the CEO details has had a response saying "he is not customer facing". Do NOT order from this company as they mislead you with next day delivery dates yet charge for it!”

Helpful Report

Posted 2 months ago

Hello Adele, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about your experience with our service and understand your frustration regarding the delivery delays and communications. It's disappointing to learn that we didn’t meet your expectations during such an important occasion. Kind regards, Tom

Posted 2 months ago

“The roses had black edges and were worse the next day. I tried to email to complain, I tried to phone to complain. The email wouldn't go through and the phone was never answered.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm genuinely sorry to hear about the issues with the roses you received and the difficulties you faced while trying to contact us. We aim to deliver fresh and vibrant flowers, and it's upsetting to know we fell short this time. Your experience is important to us, and I will make sure your feedback reaches our team so we can improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Kind regards, Tom

Posted 2 months ago

“Absolutely disgusting arrangement of supposed quality flowers. They were for my wife's birthday. What a big let down. Nearly £50 with delivery. I will never use this terrible service again.....”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for taking the time to share your thoughts. I'm truly sorry to hear that the arrangement did not meet the quality you expected, especially for your wife's birthday. We aim to deliver exceptional products and I regret that we fell short in your case. Your feedback is very important to us, and I will ensure it is communicated to our team for improvement. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘review ‘ in the subject line? Kind regards, Tom

Posted 2 months ago

“The only positive here was the delivery, unfortunately what they delivered was embarrassing. In future I will do my research & look at previous reviews”

Helpful Report

Posted 2 months ago

Hello Nic, Thank you for providing your feedback. I’m sorry to hear that you were not satisfied with the products you received despite the positive delivery experience. We aim to ensure that our customers are delighted with their orders, and I regret that we missed the mark this time. Your concerns have been noted, and I will make sure to share your comments with the team to help us improve. Kind regards, Tom

Posted 2 months ago

“My birthday was the 29th of December, I had flowers delivered on the 30th and they were half dead, opened the box to find some of the flowers were dying, very disappointed... went to upload a photo of flowers but said can't be done at this time, how convenient 🙃”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the flowers you received were not in good condition and did not bring you joy on your special day. We strive to deliver quality blooms, and it's disappointing to know we fell short in your case. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘Review’ in the subject line and we would be happy to look into this for you. Kind regards, Tom

Posted 2 months ago

“Make your own mind up. Wouldn't use this company again. Nothing like what was on their website Plus card not delivered at all, offered £20 voucher, would'nt insult anyone by sending them this excuse for bouquets.”

Helpful Report

Posted 2 months ago

Hello Patricia, Thank you for taking the time to share your feedback. I'm truly sorry to hear that you were not satisfied with your experience and that the product did not match your expectations. We strive for high quality in all our offerings, and it’s disheartening to learn we missed the mark in your case. Your comments are important to us, and I will make sure they are communicated to our team for improvement. Kind regards, Tom

Posted 2 months ago

“Sadly despite me trying to convince myself that a one off previous indiscretion by Prestige, I was extremely frustrated to find that these flowers were sent to my 93 mother in Cheshire did not arrive in the slot I had booked. When they did arrive, the box was opened, the flowers were limp, damaged and left to blow around in the wind. No ring of the doorbell was carried out so when she eventually found the flowers only a couple could be retrieved. Very sad and serious waste of money when its already tight!! I seriously request a refund or another bunch of flowers to be sent to my mother, as this incident caused her great stress and really upset her. I will need some convincing explanations if I am going to use you again Please remind yourselves on the words you write in "About Prestige Flowers"? I look forward to hearing from you soon?”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear about the delivery issues and the condition of the flowers when they reached your mother. It's disappointing to learn that we fell short in providing the quality service we aim for, especially for such an important delivery. I have checked the tracking on your most recent order and I can see that this was delivered on the 29th as requested. Your concerns are completely valid, and I understand the stress this has caused. I would appreciate you reaching out to us directly at enquiries@prestigeflowers.co.uk with your order details, so we can resolve this matter for you. Please include some images of the bouquet. Kind regards, Tom

Posted 2 months ago

“Terrible, unhelpful customer service who do not listen. My daughter brought 2 bouquets for me, the recipient, for a Christmas present. One bouquet had a dead, brown rose in it and other dead and wilting flowers. The other even worse, badly wilting red tulips on arrival which never did revive. I know her order cost her over £100! What a complete rip-off. I didn’t want her to know my disappointment and embarrass her so I took photos but was unable to send these as it was Xmas Eve/Xmas Day. I took the photos the moment they arrived, but obviously could not send them within the 3 days they told me was the deadline for a replacement. I was also told my photos “must be dated”. Shame on you, Prestige Flowers. Sheila Beckett, Rickmansworth, Herts.”

Helpful Report

Posted 2 months ago

Hello Sheila, Thank you for your feedback. I'm truly sorry to hear about your experience with the bouquets you received. It's disheartening to learn that the flowers did not meet your expectations, especially as they were a gift from your daughter. I understand the importance of quality and presentation, and it’s unfortunate we didn’t deliver on that promise. Your comments about the customer service experience and the quality of the flowers are invaluable, and I will make sure to relay them to our team for further improvement. Kind regards, Tom

Posted 2 months ago

“Wish I had read thre reviews before using this company. Flowers have not arrived when expected, and now won't arrive until the next working day which is Monday, so the quality of the flowers will be quite poor by the time the recipient receives them. I had paid for next day flowers due to a recent event and I wanted the recipient to receive them as soon as possible. Incredibily disappointed. Have been trying to get hold of customer service but I have currently been on hold for 30 minutes with no indication of my place in the queue or how much longer I will need to wait. I'll be sending them an email shortly. As this is my first experience with them, I would not recommend prestige flowers/”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I truly apologise for the inconvenience you've faced with the delivery of your flowers and the wait time for customer service. It’s disheartening to hear that your experience did not meet your expectations, especially during such an important occasion. We aim to ensure our customers receive their orders on time, and I understand how disappointing delays can be. If this has still not been received, please contact us at enquiries@prestigeflowers.co.uk with your order number and ‘Review’ in the subject line. Kind regards, Tom

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,715 reviews