Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were awful nothing like the photo, told to wait 3 days, did flowers were dead. Then oh we can give you a £10 voucher, the flowers were for my mum's 75th birthday . Cost £38 no refund offered”

Helpful Report

Posted 3 months ago

Hello Kerry, Thank you for your feedback, and I sincerely apologise for the disappointing experience with your order. I’m sorry to hear that the flowers did not meet your expectations, especially for such an important occasion as your mum’s 75th birthday. This is not the standard of quality we strive to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“The flowers were dying within 24 hours”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm sorry to hear about the condition of the bouquet you received. This is not the quality we aim to deliver, and I understand how disappointing this must be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with some images of the bouquet. Please quote the delivery postcode and 'REVIEW' in the subject line. Warm regards, Tom

Posted 3 months ago

“Very meagre looking bunch of flowers. 8 blooms in total. Nothing like the example of what to expect. I sent them for my daughters birthday and I am very disappointed.”

Helpful Report

Posted 3 months ago

Hello Ann, Thank you for your review. I'm sorry to hear that the bouquet didn't meet your expectations, especially for such an important occasion. The flowers should have reflected the quality and fullness shown in our examples, and I apologise for any disappointment this has caused. From the photo provided, it does appear that the correct size bouquet has been received. Warm regards, Tom

Posted 3 months ago

“No customer service. Sent dead flowers 4 days after delivery promise. Left flowers outside the building of my 97 year old mum and claimed they were delivered. They were found on the street. Tracking info also falsified. Refused to cancel order when couldn't deliver. No customer service. Take your money and...”

Helpful Report

Posted 3 months ago

Hello Susan, Thank you for taking the time to leave a review. I'm deeply sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and I sincerely apologise for the distress this has caused you and your mum. I see from the tracking information that a delivery attempt was made on the chosen date, but it appears no one was available at the address. Unfortunately, once an order has been dispatched, we’re unable to cancel it. We apologise for any disappointment this may have caused. To help us address the quality concerns, please send photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk. Kindly include 'REVIEW' in the subject line, and we’ll be happy to look into this for you. Warm regards, Katie

Posted 3 months ago

“Ordered 'next day delivery' flowers for a birthday present. They did not arrive on the specified date. I contacted prestige flowers and was fobbed off with a message saying they could be delivered up to 7.30 pm on the correct date. The flowers did not arrive. Won't be using this company again. I particularly went with prestige flowers as they offered next day delivery. Very disappointed that my friend will receive her birthday present late.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience. We understand how important it is for flowers to arrive on time, especially for a special occasion like a birthday. The delay and lack of communication are unacceptable, and I apologise for the disappointment this has caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 3 months ago

“Flowers were delivered on time but they did not look worth the money I paid. We have had these 5 days and the roses are dying already so not too impressed TBH.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I'm sorry to hear that the flowers didn't meet your expectations. While I'm glad they were delivered on time, it's disappointing that the quality wasn't up to par. Roses should last longer than a few days, and we understand how frustrating this is. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Here's a refined version of your review: I ordered a bouquet from this service, and while the website allowed me to include a card message that was half Persian and half English, I later discovered that the Persian part had been deleted without any notification. I placed the order on Sunday, expecting delivery on Tuesday. However, they sent the bouquet out on Monday, and it took them 24 hours to finally deliver it on Tuesday. For perishable flowers, that's simply too long!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience, and I'm truly sorry for the issues you encountered. We understand how important it is for your message to be delivered exactly as intended and we are very sorry that you were not made aware that we only accept English Characters on the message. With regard to the dleivery, we dispatch all orders the evening before the chosen date as we use a 24-hour delivery service. Your order was delivered correctly, this is all stated on the website. Warm regards, Rosie

Posted 3 months ago

“I have just seen the flowers sent to my aunty. They really are not what I was expecting. £40 worth of flowers they look like £12 bunch from tescos i am very disappointed.”

Helpful Report

Posted 3 months ago

Hello Helen, Thank you for your review. I'm sorry to hear that the flowers didn’t meet your expectations. This isn't the experience we aim to provide, especially for such a special gesture. We value your feedback and would love the opportunity to make it right. Please send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“Paid for guaranteed next day delivery, wife works from home have a ring door bell and five dogs who bark when someone opens the gate but apparently they tried to deliver and it’s some how my fault, courier won’t look at this issue, company says it is down to the courier, yet here I am the customer without what I’ve paid for and no one owning the problem.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m really sorry to hear about the delivery issues you’ve experienced. It’s frustrating when something goes wrong, especially after paying for guaranteed next-day delivery. I understand how important it is for your delivery to arrive as promised, and I regret that we haven't met your expectations. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards, Rosie

Posted 3 months ago

“So iv ordered multiple flowers in the past from prestige flowers, and would say at 1 point the bouquets We're just acceptable especially as a last minute order, but unfortunately there customer service and quality have significantly gone down, the last bouquet I ordered was Terible they started to wilt within 2 days Now I had ordered multiple times before and would of expected good customer service but it was terrible and found out about interflora they are great as a company and the quality and size match there description, not like prestige I had to send a loved one a bouquet urgently, and interflora couldn't fulfil the order till the next day so thought let me give prestige another go for them to overcharge me £10, was confused and checked invoice to see choclates had been added I could not make contact till the morning by that time the order had been sent out I contacted customer service to explain the error for them to say there is nothing they can do I would never order from hear agine it's unacceptable as like last time my account shows multiple orders such a Shame as they are a very fast company but customer service is questionable”

Helpful Report

Posted 3 months ago

Hello Christopher, Thank you for taking the time to share your feedback. I’m really sorry to hear about your recent experience with us, especially given your previous positive interactions. It’s concerning to hear that the quality of the bouquet and our customer service didn’t meet your expectations. We strive to provide excellent service and high-quality products, so it’s disappointing to learn that we fell short. I understand how frustrating it must have been to deal with wilted flowers and issues with your order, especially when you needed a quick resolution. Your feedback is incredibly valuable, and I’ll be sure to pass it along to our team to address these issues. Warm regards, Rosie

Posted 3 months ago

“Flowers were fresh and beautiful arrived 1hour before the 1pm time only down side I didn't get a tracking notification so didn't know if was or wasn't coming but they did and they were perfect thank you”

Helpful Report

Posted 3 months ago

Hello Brian, Thank you for your feedback! I’m delighted to hear that the flowers were fresh and beautiful and arrived ahead of schedule. I apologise for the lack of a tracking notification, as I understand how important it is to stay informed about your delivery. We’ll look into this to ensure a smoother experience next time. Warm regards, Rosie

Posted 3 months ago

“I ordered flowers that are not exactly the cheapest. I had an email saying the flowers had been delivered the photo provided with proof of delivery was not on the estate of the delivery address. I called and told them they said it’s with a neighbour countless times. I explained the picture is not on the estate. But they just kept repeating it and telling me I need to check with neighbours. Absolutely disgusting service and would never advise anyone to order from here”

Helpful Report

Posted 3 months ago

Hello Mitch, Thank you for sharing your experience, and I sincerely apologise for the frustration and inconvenience caused. It's concerning to hear that the delivery was not properly handled, and I’m sorry that our response did not resolve the issue for you. We have checked the tracking link and can see that the map of the delivery location and GPS Coordinates match the address provided on the order. Warm regards, Rosie

Posted 3 months ago

“DO NOT USE !!! I would give no stars if I could! Ordered flowers for a 70th birthday surprise for a neighbour on a Friday morning to be delivered on the following Monday and they weren’t delivered!!! A birthday spoilt thanks to Prestige Flowers!!! John and Angel in Customer Services were unsympathetic and robotic like in handling the complaint! The most they could offer me was £5.99 in credit! Prestige flowers - more like Pathetic Flowers !!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about the disappointing experience you had with your order. We understand how important it was for the flowers to arrive on time for such a special occasion, and we deeply regret that this did not happen. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“I ordered my flowers from Australia, was impressed that they arrived on time and notified by txt of when the courier delivered them. Received a msg from my family saying how beautiful they were and that they were delivered in a lovely box. I asked them to send me a pic and I got exactly what I chose and paid for which was only £41 for a large bouquet. Will definitely use Prestige Flowers again in the future!”

Helpful Report

Posted 3 months ago

Hello Jenny, thank you so much for your amazing 5-star rating of Prestige Flowers! We are thrilled to hear that you had a wonderful experience with us. Warmest regards, Rosie

Posted 3 months ago

“I ordered flowers for my friend’s birthday which supposed to be delivered on Monday August 19. And it’s still not delivered. I tried to call these people on several occasions but get no answer. I am really disappointed. I tracked the parcel and it’s saying they are at the depot in Croydon.”

Helpful Report

Posted 3 months ago

Hello, Thank you for bringing this to our attention, and I sincerely apologise for the delay in delivering your friend's birthday flowers. I understand how disappointing and frustrating this situation must be, especially when you’re unable to reach us for assistance. After looking into this, we can see that the delay was due to the incorrect postcode being provided when the order was placed. I can see that you have since spoken with our team and a fresh bouquet has been offered. Best wishes, Katie

Posted 3 months ago

“Very disappointing Service from this company! Flowers very expensive! They charge £40 for a half Bottle of Moet which they then fail to deliver with the Flowers! Will never use again!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. I’m very sorry to hear about your disappointing experience. It’s clear we fell short in both our service and delivery, and I apologise for the frustration this has caused. The situation with the missing Moet is completely unacceptable, and we understand how important it is for everything to arrive as ordered. I can see that our customer service team did arrange for the missing bottle to be sent and this was received. Warm regards, Rosie

Posted 3 months ago

“Disgraceful flowers - shocking - dead on arrival and when sending for a condolences a total embarrassment - don’t use them!!”

Helpful Report

Posted 3 months ago

Hello Adrian, Thank you for your feedback, and I'm truly sorry to hear about your experience. I can only imagine how upsetting it must have been to receive flowers in such poor condition, especially for such a sensitive occasion. This is not the standard we aim for, and I sincerely apologise for the disappointment and embarrassment caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Did not deliver next day flowers as promised in their add. The company refused to cancel order and delivered 3day old flowers after told to cancel. Terrible customer service.”

Helpful Report

Posted 3 months ago

Hello Susan, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience with our service. We strive to deliver on our promises, and it’s clear we didn’t meet your expectations this time. Once an order has been dispatched, we cannot cancel it. I do apologise. I apologise for any frustration caused by the delayed delivery and the subsequent issues with your order. This is not the level of service we aim to provide, and your feedback will be shared with our team to help prevent this from happening in the future. Warm regards, Rosie

Posted 3 months ago

“Dreadful droopy flowers that are apparently to standard. Judge for yourself in the picture”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers arrived in less-than-perfect condition. We understand how disappointing this must be, especially when you expect fresh, vibrant blooms. While we strive to meet the highest standards, it’s clear we missed the mark this time. Please reach out to our customer service team with your order details and the picture you mentioned, so we can investigate further and find a solution for you. Please also quote 'REVIEW' in the subject line. We appreciate your patience and the opportunity to make this right. Best wishes, Ellie

Posted 3 months ago

“So disappointed,flowers only lasted just about 6 days and the roses only a day.Supermarket flowers last at least 9 or 10 days and a fraction of the price so thank you prestige but no never again.”

Helpful Report

Posted 3 months ago

Hello Terry, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers did not last as long as expected. This is certainly not the experience we want for our customers. While we strive to provide the highest quality flowers, it’s clear we fell short in this instance. Your feedback is invaluable, and I will pass it on to our team to help us improve. Warm regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews