Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,093 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered your flowers before and the recipient said they were beautiful. Website a little confusing as to start the order it says ‘name and address’ but does not say of sender or recipient! Otherwise. Happy customer!”

Helpful Report

Posted 2 months ago

Hello Pauline, Thank you for your thoughtful review! We're delighted to hear that the flowers were beautiful and well-received. We appreciate your feedback about the website and will work on making it clearer for our customers in the future. It's great to know you're a happy customer, and we look forward to serving you again! Best wishes, Katie

Posted 2 months ago

“Received my flowers on Wednesday 20th Nov and already they look absolutely terrible. The flowers are wilting and foliage has turned brown. These were a get well gift from my son and family who would be extremely upset if they knew hence the anonymous review.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear that the flowers you received have not lived up to expectations. It's disheartening to know that your son’s thoughtful gesture has been marred by this experience, and I completely understand the disappointment that comes with it. We take great pride in the quality of our products, and I apologize that we fell short in your case. Please know that your feedback is valuable, and we will address this issue with our team to ensure improvements are made. If you would like to discuss this further, I encourage you to reach out to us at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line. We are here to help. Sincerely, Katie

Posted 2 months ago

“Terrible company. Put profit on the day over quality. Will happily send out half dead flowers, then dealmwith consequences later. Terrible terrible company.”

Helpful Report

Posted 2 months ago

Hello Mr Gavins, Thank you for sharing your feedback with us. I’m truly sorry to hear that you had such a negative experience with our service. It is disheartening to know that we did not meet your expectations regarding the quality of the flowers. We understand how important it is to receive fresh, beautiful arrangements, and it seems we have not delivered on that promise in your case. If this has not been looked into, please get in touch with us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We appreciate you bringing this to our attention and sincerely apologise for any distress this has caused. Warm regards, Katie

Posted 2 months ago

“Easytouse.”

Helpful Report

Posted 2 months ago

Hello Tammie, Thank you for your kind review! We're glad to hear that you found our service easy to use. Your positive feedback is much appreciated! Best wishes, Katie

Posted 2 months ago

“I have used this company before and have always been delighted with the service and the quality of the flowers , delivered on time and as described”

Helpful Report

Posted 2 months ago

Hello Norma, Thank you for your fantastic review! We're so happy to hear that you've consistently enjoyed our service and the quality of our flowers. Your support and feedback mean a lot to us! Best wishes, Katie

Posted 2 months ago

““Flowers arrived and the friend whom we sent them to for there Birthday sent me a photo to say thank you. Nothing like the quality of the boquet I ordered. Sent photos to customer service who then said they contacted the manager that said it was all correct. What a con and terrible customer service! Will never use this company again.”

Helpful Report

Posted 2 months ago

Hello Ant, Thank you for your review. I'm really sorry to hear that your experience with us was disappointing and that the flowers did not meet your expectations. I understand how important it is for special occasions to be celebrated with high-quality arrangements. We take pride in our products and services, and it's disheartening to learn that we fell short in your case. While I recognise your frustrations with our customer service response, your feedback is invaluable and will be used to improve our processes. I sincerely apologise for any upset this has caused you and appreciate you bringing this to our attention. Warm regards, Katie

Posted 2 months ago

“For the second consecutive time I have endured terrible service from this business. Having spent over £55.00 on flowers for my daughter my heart sank when I saw that they were once again using Royal Mail. I was advised of a delivery window which indicated up to 16.00. Then typically of Royal Mail that disappeared at about 15.20 and the tracking said “today” when I contacted Prestige Flowers customer service I got very short shrift. Firstly the woman kept talking over me spouting what sounded like a script abrogating all responsibility for their chosen delivery agents. Each time I tried to interject she resumed talking over me and threatened to terminate the call if ai didn’t stop trying to talk.Then she said that although I had ordered these flowers at midday on November 19 for delivery on November 21 they could be delivered any time up until 19.30 and that would have fulfilled their obligation. My daughter is now out until about 22.00 this evening so if the Royal Mail do leave them on the doorstep they will probably die of frost. I don’t know how they can claim to be award winning given their terrible service and appalling customer service. I will find better options who appreciate my custom. Customer service is rated below zero.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to provide your feedback. I’m truly sorry to hear about your experience with us and for the frustration and inconvenience this has caused. This is not the level of service we strive to provide, and I sincerely apologise for the issues you encountered. We state on the website that, due to our using a third-party courier service, we cannot specify delivery times. I can see your order was delivered at 16:04. Warm regards, Rosie

Posted 2 months ago

“Absolutely shocking service from this amateur company quite happy to rob your money but offer no refund on extra delivery paid for a service they can’t provide over a week they had to deliver the items and couldn’t manage it Customer service absolutely useless Oh but sir everything is in terms and conditions fair enough but it doesn’t say you are happy to rob people and offer nothing back Will never use again or recommend Thank you for ruining what should have been a lovely surprise but hey you don’t care you got your money If you did care about your customers things would have changed but they haven’t as your happy robbing people with a shocking service Cue the rubbish response from Tom Katie Rosie or whoever with a copy and paste reply maybe just maybe man up and get in touch with your customers and offer something instead of being keyboard warriors on here I won’t hold my breath for a proper reply on here or phone or email One very annoyed and disappointed ex customer”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to hear about your disappointing experience with our service. Your frustration is completely understandable, and we apologise for the inconvenience caused. We aim to provide a reliable and positive experience for all our customers, and it’s clear that we fell short in your case. While I understand you are disappointed with no resolution being offered, our team have followed our policy. It is stated in our terms and conditions that were accepted that there are exceptions with before-1 pm deliveries to the postcode provided. Once again we deeply regret that this situation affected what should have been a special occasion and do apologise for the upset and disappointment caused. Your feedback about delivery delays and customer service has been taken very seriously and is being reviewed internally to ensure such issues are addressed more effectively in the future. Warm regards, Katie

Posted 2 months ago

“Flowers arrived and the friend whom they were sent too sent me a photo to say thank you. Nothing like the quality of the boquet I ordered. Sent photos to customer service who then said they contacted the manager that said it was all correct. What a con and terrible customer service! Will never use this company again”

Helpful Report

Posted 2 months ago

Hello Carla, Thank you for your feedback. I’m very sorry to learn that your experience with our service did not meet your expectations. It's disheartening to hear that the flowers received were not of the quality you anticipated, and I completely understand your frustration. We aim for high standards and clearly we didn’t deliver in your case. I appreciate you reaching out to customer service, and while I understand you feel unheard, please know your concerns are taken seriously, and we are actively working to improve our processes based on customer feedback like yours. Warm regards, Katie

Posted 2 months ago

“Disgraceful service”

Helpful Report

Posted 2 months ago

Hello Sheryl, Thank you for taking the time to share your thoughts with us. I’m genuinely sorry to hear that you experienced issues with our service. We strive to provide an excellent experience for all our customers, and it’s clear we fell short in your case. Your feedback is important, and we will address your concerns with our team to ensure we improve moving forward. Best regards, Tom

Posted 2 months ago

“Twice we have had deliveries not arrive in time for special occasions using Prestige Flowers we have them the benefit of the doubt on the first occasion but after failing a second time will never use them again”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you for sharing your experience with us. I'm truly sorry to hear that your deliveries did not arrive on time for your special occasions. We understand how important it is for orders to arrive as expected, and it's frustrating when we fall short of that. Your feedback is valuable, and we will be sure to address your concerns with our team to improve our services moving forward. Best regards, Tom

Posted 2 months ago

“I paid £32.49 for some sympathy flowers for the funeral of my neice, JO penks. Absolutely gutted to discover the bouquet never showed up! I t was a time-sensitive delivery[ the funeral was on Friday 15th at 1.30]. What an poor service, especially as prestide sent an order confirmation....I am mortified and saddened by your terrible service. Avoid prestige flowers like the plague they are! I expect a FUll refund [I paid 5.99 for shipping]. My neive died very young, of cancer. Apologies are inadequate.”

Helpful Report

Posted 2 months ago

Hello Rosemary, Thank you for sharing your experience, and I am truly sorry to hear about the issues you faced with your order, especially during such a difficult time. We understand how important it is for sympathy flowers to arrive as expected, and it’s heartbreaking to know we fell short of that. I have located your order and can see that our customer service team has responded to your email this morning and they are awaiting your reply to look into this further for you. Best regards, Tom

Posted 2 months ago

“Delivery is always on time Easy to use website Very good coupon offers Now I only order from this company!”

Helpful Report

Posted 2 months ago

Hello Rebecca, Thank you so much for your glowing review! We're delighted to hear that you enjoy our timely delivery, user-friendly website, and valuable coupon offers. Your loyalty means everything to us! Best wishes, Katie

Posted 2 months ago

“Excellent web site . Easy to direct to country I needed”

Helpful Report

Posted 2 months ago

Hello Colin, Thank you for your wonderful review! We're thrilled to hear that you found our website easy to navigate and efficient for your needs. Your feedback is greatly appreciated! Best wishes, Katie

Posted 2 months ago

“I am reviewing placing an order. The website was very comprehensive with beautiful pictures and excellent choices, including little extra gifts. I only gave a 4 star score because the 'chat' service went immediately on to a machine which then passed me on to a human. The human didn't seem to understand what I was asking and didn't know what narcissi were. Otherwise I am looking forward to hearing if my gifts were in good order and well received.”

Helpful Report

Posted 2 months ago

Hello Valerie, Thank you for taking the time to leave a review! We're thrilled to hear that you found our website comprehensive and visually appealing, along with our range of gift options. We apologise for the experience you had with our chat service and appreciate your feedback; we strive to improve our customer interactions continuously. We hope your gifts are received with joy! Best wishes, Katie

Posted 2 months ago

“Site was easy to use very pleased”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic review! We’re so pleased to hear that you found our site easy to use. Your satisfaction means a lot to us! Best wishes, Katie

Posted 2 months ago

“DO NOT USE!!!! AVOID AT ALL COSTS!!! Usually when you order for next day, that's when your item is delivered. NOT WITH THIS COMPANY. The customer service is abysmal, may as well be none existent. Lois (pretty sure that was who I chatted with) uses far too many automated messages. Do yourself a favour. Save your money, and shop elsewhere. This company is awful!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your experience with us. It’s disappointing when things don’t go as planned, especially regarding delivery and customer service. Please know that we take your comments seriously and we will feed this back to the appropriate department. Best regards, Tom

Posted 2 months ago

“The website was easy to navigate and I found the prices reasonable and there was a good choice. Hoping the flowers will be as beautiful as they look in the pictures Jennifer Ontario, Canada”

Helpful Report

Posted 2 months ago

Hello Jennifer, Thank you for your wonderful review! We’re delighted to hear that you found our website easy to navigate and our prices reasonable. We’re sure you’ll be pleased with the beauty of the flowers when they arrive! Best wishes, Katie

Posted 2 months ago

“Worst flowers I’ve ever brought for someone!! Absolutely shocking!! 5 roses and 2 Lilly’s for £32.99! Look nothing like the picture shown! The bunch I got sent not even worth a £10. Sooo disappointed and annoyed”

Helpful Report

Posted 2 months ago

Hello Jack, Thank you for your feedback, and I’m truly sorry to hear that your experience with us was not satisfactory. I can understand your disappointment when expectations aren’t met, especially with something as important as flowers. From the photo provided, we can see there are 6 roses and 2 stems of lilies which is correct for the medium size you purchased. Once again we are very sorry for any disappointment caused. We will feed this back to the appropriate department. Best regards, Tom

Posted 2 months ago

“Beautiful bouquet delivered to my friend on her bereavement. Flowers are a lovely way of showing you care 💗 and she was most grateful and somewhat comforted...”

Helpful Report

Posted 2 months ago

Hello Annie, Thank you for your touching review! We’re deeply moved to hear that the bouquet helped bring comfort during such a difficult time. Best wishes, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,093 reviews