Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,360 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Prestige Flowers on several occasions to send flowers to friends and relatives to celebrate birthdays and other celebrations. I have always found the Prestige Flowers site really straightforward to use, showing a great selection of flowers and gifts. I particularly like how the flowers are shown on the site, as they are completely representative of how they appear when delivered. I would recommend anyone to use Prestige Flowers.”

Helpful Report

Posted 5 months ago

Dear Jayne, thank you so much for your 5-star rating of Prestige Flowers! We truly appreciate your support and trust in our services. It's wonderful to hear that you have been a loyal customer and have chosen us to celebrate special occasions for your friends and relatives. Thank you once again for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Katie

Posted 5 months ago

“I have ordered several times from you for my cousin who’s like my sister the Lillie’s are always stunning and prompt delivery thank you”

Helpful Report

Posted 5 months ago

Dear Patricia, thank you so much for your 5-star rating of Prestige Flowers! We greatly appreciate your kind words and positive feedback. It means the world to us. We are thrilled to hear that you have ordered from us multiple times and that the Lilies have always impressed you. We take great pride in the quality of our flowers and ensure prompt delivery. Your continued support and trust in our services mean a lot to us. Once again, thank you for your lovely review. We can't wait to serve you and your cousin in the future! Warm regards, Tom

Posted 5 months ago

“Always a pleasure to make someones day with Prestige Flowers .”

Helpful Report

Posted 5 months ago

Dear Robert, thank you so much for taking the time to rate Prestige Flowers with five stars! We greatly appreciate your positive feedback and are thrilled to hear that you are satisfied with our service. Always a pleasure to make someone's day with Prestige Flowers. Thank you again for your kind words and support. Should you require any assistance in the future, please do not hesitate to reach out to us. We look forward to serving you again soon! Best regards, Katie

Posted 5 months ago

“Beautiful flower arrangements are available to send all over the world. The website is quick and easy to use and there is always a wonderful variety to choose from of cards, chocolates, flowers etc. I've sent many bouquets all over the world to friends and family and they always rave about them. Thank you for your help.”

Helpful Report

Posted 5 months ago

Dear Charlene, thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. Once again, thank you for your help in spreading the joy of flowers to your friends and family. Your support means the world to us. Warmest regards, Tom

Posted 5 months ago

“Awful Awful ! I paid well over £40 for flowers to be delivered . They never arrived ! I contacted the company who were no help whatsoever! All they do is to tell you to contact the Post Office and wash their hands of it . They take the money but do not ensure your flowers arrive and what is worse is they do not seem to care which is worse . They insist they won’t refund or compensate either. I will never use these unprofessional cowboys again. My advice is contact a local florist and get them to deliver it . The recipients finally had to collect them from the post office 4 days later.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear about the issues you faced with your recent order. We sincerely apologise for the inconvenience caused by the non-delivery of your flowers and for the lack of support you received when contacting our company. This is not the level of service that we strive to provide, and we understand how frustrating it must have been for you. We understand your disappointment and frustration with this situation and we apologise for any inconvenience caused. We would like to assure you that we are looking into this matter and taking the necessary steps to ensure it does not happen again in the future. If there are any issues with the flowers due to this, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Such beautiful ranges of flowers for all occasions as always having used the service so many times. Easy to use site and prompt service Thank you”

Helpful Report

Posted 5 months ago

Dear Tommy, thank you so much for your wonderful 5-star rating of Prestige Flowers! We really appreciate your support and are delighted to hear that you have had such a positive experience with our service. Thank you once again for choosing Prestige Flowers. We appreciate your loyalty, and we look forward to serving you in the future. Warm regards, Rosie

Posted 5 months ago

“Excellent professional service value for money chat in line Excellent Support”

Helpful Report

Posted 5 months ago

“Delivery tracked through Royal Mail , they delivered to the wrong house. Customer services appalling ! Here is their response Unfortunately, we are only able to go off the tracking and as the tracking states it has been delivered to the correct address there is nothing we are able to offer, if you wish to take the matter further you will need to contact your card provider. ---------- Warm Regards, Jennifer.r”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate each and every customer who takes a moment to let us know about their experience, as it helps us improve our services. We would like to express our sincere apologies for the inconvenience you faced regarding the delivery of your order. We completely understand how frustrating it must have been for your package to be delivered to the wrong house. We strive to ensure that every delivery goes smoothly, but unfortunately, it seems that there was an error in this specific case. From the tracking link, it appears the order has been delivered to the correct address this afternoon. If this is not the case and this has not been received by the intended recipient, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 5 months ago

“I have used the website to send flowers to friends and family for a few years. The feedback is the flowers are always fresh and beautiful displays.”

Helpful Report

Posted 5 months ago

Dear Shirley, thank you so much for your glowing 5-star rating of Prestige Flowers! We truly appreciate your loyalty and trust in our services. It warms our hearts to know that you have been using our website to send flowers to your loved ones for a few years now. Thank you once again for your kind words and for choosing Prestige Flowers as your go-to flower delivery service. We look forward to serving you for many more years to come! Warm regards, Rosie

Posted 5 months ago

“Really disappointed...ordered 7th June to be delivered 10th June, tracking shows will not be delivered until 11th. It now looks like my thoughts are an after-thought! Would not recommend.”

Helpful Report

Posted 5 months ago

Hello Jennifer, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 5 months ago

“Very easy to navigate”

Helpful Report

Posted 5 months ago

Dear Jon,Thank you so much for giving us a 5-star rating on Prestige Flowers! We truly appreciate your kind words and support.

Posted 5 months ago

“If I could give 0 stars I would. Delivery was late even though I had confirmation through of supposed delivery date. Flowers were for a heavenly birthday and don’t have the same meaning been delivered after the date. Paid a lot of money and just got a response stating they try for the day but can’t promise so not there fault! Feel really angry that a company can take money ( especially for such a sad occasion) but feel no need to honour the date and can basically deliver whenever they have a courier Never again would I use this company. No customer service just another greedy company”

Helpful Report

Posted 5 months ago

Dear Rachel, thank you so much for taking the time to provide your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and willingness to share your concerns. We would like to sincerely apologise for the late delivery of your order, especially on such an important occasion. We understand that the meaning behind the flowers is lost when they are not delivered on the specified date, and we deeply regret any disappointment or inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Easy to use, great quality gifts”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give us a 5-star rating for Prestige Flowers! We sincerely appreciate your feedback and are delighted to hear that you found our website easy to use. We strive to provide the best possible experience for our customers, and it's great to know that we met your expectations in terms of quality gifts. We truly value your support and look forward to serving you again in the future. Thank you for choosing Prestige Flowers!

Posted 5 months ago

“Website was very easy and clear to use. Makes it easy for sending flowers in the future. Thank you. I loved the range of options too.”

Helpful Report

Posted 5 months ago

Dear Ruth, thank you so much for your remarkable 5-star rating of Prestige Flowers! We are thrilled to hear that our website was very easy and clear to use, making it convenient for you to send flowers in the future. Your kind words mean the world to us. Once again, thank you for your glowing review and for choosing Prestige Flowers. We sincerely appreciate your support and look forward to serving you in the future. Best regards, Rosie

Posted 5 months ago

“I ordered a standard sized rose and lily bunch for my Nan however after seeing the state of them today I'm very disappointed. The roses are all dying at the tips and the bunch looked so bare, literally hardly any flowers. I feel so embarrassed I sent her these..”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We sincerely appreciate your feedback and apologise for any disappointment this has caused. We are truly sorry to hear about the condition of the rose and lily bunch you ordered for your Nan. We understand how important it is for such a gift to be both beautiful and meaningful. We apologise for any embarrassment this may have caused you. We would like to make things right for you and your Nan. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Terrible experience I ordered flowers large bunch and the flowers were a disgrace not worth £61 so I would appreciate a full refund and in all honesty after reviewing your reviews I can see exactly what people are on about and we will never order from you again , can you arrange a full refund please and the chocolates and cake can be returned to not happy”

Helpful Report

Posted 5 months ago

Hello Alan, thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your input and apologise for the disappointment you encountered. We understand that the flowers you received fell short of your expectations. We are truly sorry for this and would like to personally apologise for any inconvenience caused. Our aim is to always deliver the highest quality floral arrangements, and we deeply regret that we failed to meet your standards. In order to resolve this matter, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“PLEASE DO NOT USE THIS COMPANY-especilly if you live in Scotland-Ive had a very stressful time with them this week-they failed to deliver flowers of condolences to my aunt -I paid £40 plus delivery-tracking on Royal mail remained safe-awaiting -customer service awful-told to wait till 4th working day before any refund considered-also if my bereaved aunt wasn't satisfied with flowers sent 4 days earlier-had to take fotos -please avoid this company-also be aware they are trading under Haute Flowers-I can't comment on their products as I didn't receive-but awful service-AVOID -use uryour local reliable florists-I was hoping some compensation but Heya voucher for next order-NO CHANCE-ive never felt so angry and upset over a purchase-Will.be ordering my bereaved aunt flowers once I see my refund in bank account-had a stressful time with them”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We are extremely sorry for the stressful situation you faced, especially during such a sensitive time of sending condolences to your aunt. We understand the disappointment and frustration caused by the failure of the delivery and the lack of satisfactory customer service. We apologise for any inconvenience caused by the delay in processing your refund. We are actively working on improving our internal processes to ensure timely resolutions for our valued customers like yourself. Your feedback has been shared with our customer service team, and we will take immediate action to address the shortcomings you mentioned. I can see that this has since been resolved. Once again, we sincerely apologise for any distress or upset caused by this experience. Warm regards, Katie

Posted 5 months ago

“I made an error on the recipients address form and despite the fact that I noticed and notified them (albeit all done out of hours) they told me in the morning that the order had been processed and there was nothing they could do.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with feedback regarding your experience with Prestige Flowers. We genuinely appreciate your valuable input and apologise for any inconvenience caused. We strive to provide exceptional customer service and acknowledge that we fell short on this occasion. I will feed this back to the relevant department. Best regards, Katie

Posted 5 months ago

“I would not order from this company again. The flowers were limp and not worth the money, would have been better if I got them from the petrol station. They were for my mums 70th birthday, she was not happy with them . I have asked for a refund and the company has refused”

Helpful Report

Posted 5 months ago

Dear Hayley, thank you so much for taking the time to share your feedback and letting us know about your experience with Prestige Flowers. We sincerely appreciate it when customers like yourself provide us with valuable insights to help us improve our services. We are truly sorry to hear about the issues you encountered with your recent purchase. We understand how disappointing it must have been to receive limp flowers that did not meet your expectations, especially when they were meant to celebrate your mum's 70th birthday. Please accept our sincerest apologies for falling short of delivering the beautiful and fresh flowers we strive to provide. I have located your order and can see that our customer service responded to your email on Saturday and is awaiting your reply. Warm regards, Tom

Posted 5 months ago

“I was impressed with the speed of the response and was very happy with my voucher”

Helpful Report

Posted 5 months ago

Dear Sue, thank you so much for your 4-star rating of Prestige Flowers! We sincerely appreciate your feedback and support. Thank you again for taking the time to share your positive experience. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,360 reviews