Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,952 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 270,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging damaged, flowers bruised (including petals), flowers way way smaller than advertised, customer service unwilling to help, argued with me. Atrocious service. Do not use.”

Helpful Report

Posted 3 months ago

Hello Ben, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who help us identify areas where we can improve our services. We sincerely apologise for the issues you encountered, including the damaged packaging, bruised flowers, and the discrepancy in size compared to our advertised pictures. Once again, thank you for bringing these issues to our attention. Your feedback is crucial in helping us improve our services and provide a better experience for our customers. Best regards, Prestige Flowers

Posted 3 months ago

“Beautiful flowers, excellent customer service”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We're thrilled to hear that you found our flowers to be beautiful and enjoyed our excellent customer service.

Posted 3 months ago

“Avoid avoid avoid. Ordered a large bouquet, paid £65+ delivery. The most underwhelming bouquet of flowers were delivered. Prestige asked me if I was happy, I said no, they asked for a photo, then replied and told me they tough luck. You could count the flowers on two hands. I didn’t actually ask for anything or want anything, don’t ask customers if you don’t want feedback. Would I order again? Never in a million years & I wish I had read these other reviews before hand. Don’t waste your money”

Helpful Report

Posted 3 months ago

Dear Adam, Thank you so much for taking the time to provide your feedback on your experience with Prestige Flowers. We genuinely appreciate hearing from our customers, both when they are satisfied and when they are not. We would like to sincerely apologise for the underwhelming bouquet of flowers that were delivered to you. We understand how disappointing it must have been to receive something that did not meet your expectations. We acknowledge that our response to your dissatisfaction fell short of what you deserved. I will feed this back to the appropriate team members to ensure this does not happen again. Once again, thank you for bringing these issues to our attention. We sincerely apologise for the disappointment caused. Warm regards, Rosie

Posted 3 months ago

“Very disappointed with the "bouquet" my mum sent me from yourselves. 8 flowers and a couple of raggedy ferns and a stick of leaves. 3 roses included were already browning on the edges and the gerbera are dropping petals after 1 day. Not impressed 😕”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the bouquet. This is not the quality we strive to deliver, and I understand how upsetting it must be to receive flowers that don’t meet your expectations. We appreciate you bringing this to our attention, and I would love the opportunity to make this right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Do not use their flowers do not even last three days. Over priced rubbish extremely poor quality. For the price I paid I could have got a larger bunch and better quality from a supermarket.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I’m very sorry to hear that you were disappointed with the quality of the flowers. We understand how frustrating it is when expectations are not met, especially considering the price. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience. Warm regards, Rosie

Posted 3 months ago

“Very poor flowers, quantity awful when large bouquet paid and customer service not great just said they are ok . Nothing like the pictures advertised especially when I paid for a larger posy. It’s about time online retailers were accountable for poor quality and service”

Helpful Report

Posted 3 months ago

Hello Amy, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with both the quality of the flowers and the service you received. We understand how frustrating it must be when the bouquet doesn’t match your expectations. From the photo provided, we can see that the correct size has been sent. Warm regards, Katie

Posted 3 months ago

“I ordered to send to my cousin who had moved house. She was highly delighted 😀”

Helpful Report

Posted 3 months ago

Thank you so much, Lulu, for giving Prestige Flowers a glowing 5-star rating! We are absolutely thrilled to hear that you had such a positive experience with us. We are especially delighted to know that the flowers you ordered brought so much joy to your cousin who recently moved house. Making our customers and their loved ones happy is what we strive for, and it brings us great satisfaction to know that we could play a part in putting a smile on your cousin's face. Thank you once again for choosing Prestige Flowers, and we hope to have the opportunity to serve you again in the future.

Posted 3 months ago

“I bought some birthday flowers, it looked really nice and big in the picture. But when I saw it in real life, I was really disappointed and very impressed lt looked nothing like the picture, it was really looking very sad and old miserable everything was falling apart, even that I payed extra money for the bigger size. It looked so cheap like the ones from the petrol station. 😏😕”

Helpful Report

Posted 3 months ago

Dear Mus, Thank you so much for taking the time to rate Prestige Flowers with 4 stars. We truly appreciate your feedback and are grateful for your support. Warm regards, The Prestige Flowers Team

Posted 3 months ago

“DO NOT BUY FROM HERE. Customer service poor. flowers not at all what was featured on their website. and they missed my daughters birthday delivering a day late. see photos below. one is what we ordered and the other is what we got. if there was the option for zero stars that's what they should get. worst florist ever!”

Helpful Report

Posted 3 months ago

Hello Bobbie, Thank you for your review. We’re very sorry to hear about your recent experience, and we understand how upsetting it must have been for your daughter’s flowers to arrive late and not match what you ordered. This is certainly not the standard we strive for, and we sincerely apologise for any disappointment caused on such a special occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“I wished I had read these reviews before purchasing. The bouquet was purchased for a friend for a sympathy anniversary whilst it did arrive on time, I was extremely embarrassed with the picture sent to me. They not resemble the advertised arrangements, I had reached out to customer services who said the flowers that were sent were acceptable. Please save your money by going elsewhere or picking up a bouquet of flowers from a supermarket”

Helpful Report

Posted 3 months ago

Hello April, thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We sincerely apologise that the bouquet you purchased for your friend's sympathy anniversary did not reflect the advertised arrangements. I can confirm the bouquet shown on the website is a medium size. as you purchased a standard size, there are fewer stems in this. Warm regards, Rosie

Posted 3 months ago

“Love Prestige flowers as they make it so easy and affordable for me to send flowers from Australia to the UK. I have found that recipient of the flowers I send loves the quality and beauty ot the arrangements.”

Helpful Report

Posted 3 months ago

Hello Roland, Thank you for your fantastic review! We're thrilled to hear that you love Prestige Flowers and find our service easy and affordable for sending flowers from Australia to the UK. It’s wonderful to know that the recipients appreciate the quality and beauty of our arrangements. We look forward to helping you brighten more days with our flowers!

Posted 3 months ago

“The items haven’t been delivered, I haven’t got any information. Was waiting for 2 days, staying at home. I will never order here anything again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m very sorry to hear about your experience with the delivery. We understand how frustrating it is to wait without any updates, especially when you’ve made plans. I have checked the tracking on your order and I can see that delivery was attempted as requested on your chosen date. I have sent your tracking link over via email. Best wishes, Ellie

Posted 3 months ago

“The flowers arrived and were very disappointing. The number of flowers and the vibrancy of the colours was nothing like the picture on the website. These were for a 60th wedding anniversary for my parents and I was quite embarrassed as they looked like they had been bought from a garage forecourt. I have a second set ordered for Saturday for my in laws 61st anniversary and I am wishing now I hadn't bothered. I”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. We understand how important it is for these moments to be celebrated beautifully, and it’s disappointing to know we let you down. Your feedback is crucial, and we’ll be addressing these concerns with our team to ensure improvements. Warm regards, Katie

Posted 3 months ago

“Easy to use nice and easy transaction”

Helpful Report

Posted 3 months ago

HellO Wayne, Thank you for your positive feedback! We’re glad to hear that you found our service easy to use and that the transaction was smooth. We appreciate your support and look forward to serving you again!

Posted 3 months ago

“Gave 2 because flowers arrived on time. Chose September flower selection for my friends 60th. Absolutely shocking 3 large purple flowers all the rest were small purple stems. Do not use this company.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. I’m sorry to hear that the flower arrangement didn’t meet your expectations. Your experience is important to us, and we’d like to make this right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 3 months ago

“Easy to use and good value”

Helpful Report

Posted 4 months ago

Dear Joshua, thank you so much for your glowing 5-star review of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you found our service easy to use and good value.

Posted 4 months ago

“Very disappointed with the flowers. Small not a bit like the pictures and almost dead after 3 days.Will go back to M&S next time . Photo upload did not work either🤬”

Helpful Report

Posted 4 months ago

Hello Colin, Thank you for your review. We're truly sorry to hear about your disappointing experience. It’s upsetting to know that the flowers didn't meet your expectations and that the photo upload didn’t work. This is not the quality we aim to provide. Please send us images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Absolute disgrace of a service. Ordered flowers to be delivered on a specific date with three days notice and they could not achieve this. Whats the point in delivery service?”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. I'm really sorry to hear about your experience. It’s unacceptable that we didn’t meet your expectations, especially with advance notice. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 4 months ago

“Heard about Prestige Flowers on the Virgin Radio breakfast show and have just ordered a beautiful bouquet of stargazer lilies for my mum. Good value and very easy process to follow on line. Would definitely recommend. Sam”

Helpful Report

Posted 4 months ago

Thank you so much, Sam, for sharing your experience and for choosing Prestige Flowers! We're thrilled to hear that you found the ordering process smooth and that you're happy with the bouquet of stargazer lilies for your mum. We truly appreciate your recommendation and hope your mum loves the flowers as much as we enjoyed creating them.

Posted 4 months ago

“Ordered flowers on 15th September. Royal mail had to redirect as sent to another county. My sent bouquet has still not arrived. Very cross. Won't use again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your recent experience and understand your frustration. This is certainly not the level of service we strive to provide. While delivery issues can occasionally happen, we sincerely apologise for the inconvenience caused. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 270,952 reviews