Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So these people advertise next day flowers I ordered some for the wife's birthday. I get a confirmation from royal mail saying would be delivered today and nothing no one turns up. I complain to prestige flowers who basically reply not our problem that's royal mails fault not ours. Wrong I didn't order them from royal mail I ordered from you with your promise of next day service. Flowers have a shelf life and why should my order turn up in a unsatisfactory condition and according to your customer service agent there is nothing I can do about it no returns no refunds as its not your fault. Will never order from you again go to tescos at least there not full of s t and the flowers will be fresher than yours absolutely useless”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 4 months ago

“Very disappointed with these flowers, because they came in a box and not a bouquet they do not resemble the pictures on the website. They do not look as fresh or vibrant as they do on the website. I will not use again!”

Helpful Report

Posted 4 months ago

Hello Natalie, I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. A member of our customer support team has now contacted you. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“Excellent choice of flowers and plants, good quality. Nice to find an easy website to use.”

Helpful Report

Posted 4 months ago

Hello Anthony, thank you for taking the time to leave a review. Thank you for your positive review! We're glad to hear that you found our selection of flowers and plants excellent and of good quality. We're also pleased that you found our website easy to use. Your feedback is much appreciated, and we look forward to serving you again in the future! Kind regards, Tom.

Posted 4 months ago

“Flowers are stunning. The recipient cant stop messaging me how beautiful they are And the service from the company was excellent. Highly recommend”

Helpful Report

Posted 4 months ago

Hello Sue, Thank you so much for your wonderful feedback! We're thrilled to hear that the flowers were stunning and that the recipient loved them so much. It's great to know that you also had an excellent experience with our service. Your high recommendation means a lot to us. We look forward to serving you and your loved ones again in the future! Kind regards, Tom.

Posted 4 months ago

“i have ordered off them 3 times before & have always had nothing but praise for them but i ordered these, arrived on time etc, i ordered a large I am so glad i didnt order a small, really disappointed, nothing i can do as they were for a friend visiting, for some reason i cant upload a photo but i have sent one to the sales team by email.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. We hope this issue can be resolved. Kind regards, Tom.

Posted 4 months ago

“never ordered flowers online before but could not get through on landline so had no choice. have to say wemsite easy to navigate and pick the flowers I wanted - just hope they are as good as they look as for a special friend and I missed her birthday.”

Helpful Report

Posted 4 months ago

Hello Dawn, Thank you for your review and for choosing to order with us, especially under these circumstances. We're glad to hear that you found our website easy to navigate and that you were able to pick the flowers you wanted. We understand how important it is for the flowers to be as good as they look, especially for a special occasion like your friend's birthday. Rest assured, we strive for the highest quality and hope your friend loves the flowers. Thank you for trusting us with your order! Kind regards, Tom.

Posted 4 months ago

“Fantastic flowers”

Helpful Report

Posted 4 months ago

Hello Paul,Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. At Prestige Flowers, we strive to provide top-quality products and excellent customer service, and it’s always a joy to know that we have achieved this. Your satisfaction is our ultimate goal, and we are grateful for your support. We hope to have the opportunity to serve you again soon and provide you with more fantastic flowers to brighten your day! Best regards, Tom.

Posted 4 months ago

“I love using them as they always deliver on the day and ive noticed always before midday, flowers are beautiful and the gifts are better, thank you”

Helpful Report

Posted 4 months ago

Hello Jordon, Thank you for your wonderful feedback! We're delighted to hear that you love using our service and that we consistently deliver on time, often before midday. It's great to know that you find the flowers beautiful and the gifts exceptional. Your appreciation means a lot to us. We look forward to continuing to provide you with excellent service and products. Thank you for choosing us! Best regards, Tom.

Posted 4 months ago

“Excellent, every time!!”

Helpful Report

Posted 4 months ago

Hello Ewen, thank you for taking the time to leave a review. Thank you so much for your enthusiastic review! We're thrilled to hear that you've had an excellent experience with us every time. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service and products in the future! Kind regards, Tom.

Posted 4 months ago

“The website is easy to use, let’s hope the flowers are as good.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. Thank you for your feedback! We're glad you found our website easy to use. Rest assured, we strive to ensure that the flowers we deliver are of the highest quality. We hope the recipient enjoys them just as much as you enjoyed the ordering process. Thank you for choosing us! Kind regards, Tom.

Posted 4 months ago

“Great quality and fast delivery dates available with flexible options. Great choice of personalised cards”

Helpful Report

Posted 4 months ago

Hello Hannah, thank you for taking the time to leave a review. Thank you for your positive feedback! We're thrilled to hear that you found our products to be of great quality and that our delivery options met your needs. We're also pleased that you liked our selection of personalized cards. We appreciate your support and hope to serve you again soon! Kind regards, Tom.

Posted 4 months ago

“The flowers are beautiful and very well placed in the vases. Should make for a great gift to a dear friend”

Helpful Report

Posted 4 months ago

Hello Zachary, Thank you so much for taking the time to give Prestige Flowers a 4-star rating. We truly appreciate your feedback. We are delighted to hear that you found our flowers beautiful and well placed in the vases. We couldn't agree more that they would make a perfect gift for a dear friend. Thank you again for your positive review and for choosing Prestige Flowers. Should you have any further inquiries or require any assistance in the future, please do not hesitate to reach out. We look forward to serving you again. Warm regards, Tom.

Posted 4 months ago

“Flowers looked as though they could have been fresher.. Sorry you’re system appears to be unable to load to two photos…”

Helpful Report

Posted 4 months ago

Hello Sally, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 4 months ago

“Excellent website and to date everyone to whom I sent plants or flowers has been delighted with the gift”

Helpful Report

Posted 4 months ago

Hello Margaret, Thank you so much for your 5-star rating of Prestige Flowers! We appreciate your kind words and are thrilled to hear that our website met your expectations. It's truly wonderful to know that everyone you have sent plants or flowers to has been delighted with their gift. Customer satisfaction is our top priority, and your feedback is a fantastic motivation for our team. Once again, thank you for choosing Prestige Flowers. We are delighted to have provided you with a positive shopping experience! Best regards, Tom.

Posted 4 months ago

“Paid for a big bouquet of stock for my parents for their anniversary. What that arrived the next day, they were wiped and brown. Contacted Prestige to complain and sent photos. They responded with an offer of £15 off my next purchase!! Seriously!! I said I wanted a fresh bouquet sending, which they did. Guess what, they were in the same bag condition as the first one. Never again.”

Helpful Report

Posted 4 months ago

Hello Jacqui, Thank you for taking the time to leave a review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“Very underwhelming compared to the advertised purchase, even with the extra large additional upgrade/cost to ensure it wasn't too sparse.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 4 months ago

“Well as I write this, they get a single star. Flowers ordered for next day delivery to Wellingborough Northamptonshire and find that they've been shipped to Tonbridge Kent. Online robot chat next to useless in this case, tells me they can't help, but will transfer me to a live operator, only to be told none available. So I waited and tried again, waited and waited and waited and waited until the cows could come home, but nothing. Online tracking with Royal Mail just says sorry, but that's not good enough. Sisters 60th Birthday and guess what, no flowers and chocolates. So what's the point, if they arrive tomorrow it'll be too late, infact if they arrive later today, it'll still be too late, as the family have left now for the party. I should have gone to a reputable flower delivery, but from their mission statement on Google, I thought I'd give them a try. My mistake indeed. Sorry, I can recommend them and won't be coming back. That's nearly £50 wasted, as was the surprise.”

Helpful Report

Posted 4 months ago

Hello Eddie, Thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 4 months ago

“Such a user friendly and quick online order service. It’s great you can send a video message to the recipient free of charge too. Flowers are always fresh, impressive and delivered on time.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you found our online order service to be user-friendly and quick. We're proud to offer the option to send a video message to the recipient free of charge – it's a great way to add a personal touch! We're also delighted that you find our flowers to always be fresh, impressive, and delivered on time. Our team works hard to ensure the highest quality and timely delivery for every order. Once again, thank you for choosing Prestige Flowers. We truly appreciate your support and look forward to serving you again in the future! Best regards, Tom.

Posted 4 months ago

“I ordered flowers that weren’t delivered to the correct address. The delivery company could not assist me and when I asked prestige flowers for help they told me to take it up with Royal Mail (who would only speak with the business who sent the parcel) so I lost out on the flowers with no refund or assistance. Would not recommend ordering from them as flowers may not be received. Such a disappointment”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 4 months ago

“Ordered a large bouquet for an anniversary and have got dying flowers after three days even with fresh water and flower food. Incredibly disappointed as expected better quality for a £40 bouquet!! Won’t be using them again.😡”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews