Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order on Sunday for delivery in Devon on Tuesday. I received a prompt confirmation. Then next day because ordering from France the order was flagged. I replied to the email with information to prove I don’t know what! Sent further emails no reply. Called and finally the flowers were delivered on Thursday in the meantime my aunt who was the recipient died on Wednesday. I will never use this company again. Have had no apologies or email except promos that keep on coming…”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate it when customers like yourself share their thoughts and concerns with us. We want to extend our sincere apologies for the issues you encountered with your order. We understand how important it is for deliveries to be made promptly and we deeply regret any inconvenience caused by the delayed delivery. Our customer service team should have responded promptly and addressed your concerns, and we apologise for falling short in this regard. Warm regards, Katie

Posted 7 months ago

“Abit disappointed with flowers, looked withered and when asked about it on their live chat they advised to remove the petals. I have ordered flowers from other companies and never had this issue. Even with the worse ones removed still does not resemble what was shown on website. Good note delivery was fast.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate your honesty and for bringing this matter to our attention. We apologise for any disappointment caused by the condition of the flowers you received. It is certainly not the quality we strive to deliver to our customers. We understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Prestige Flowers Team

Posted 7 months ago

“Hello my flowers have just came.i ordered the August flowers for my sister as a,present from my mum @ Dad who have both passed over. As yellow and purple were they flavour colour. They was only one purple rose I went up to a med bouquet as well.I am very disappointed.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We truly appreciate your feedback and want to sincerely apologise for the disappointing experience you had. We apologise for not meeting your expectations with regard to the colour theme you specifically requested. We are truly sorry that there was only one purple rose in the bouquet. At Prestige Flowers, we strive to provide the highest quality and most stunning arrangements for our customers. Clearly, we have fallen short of our own standards in this case. We are committed to making it right for you and would love to discuss how we can improve your experience and make things better. Please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 7 months ago

“Always use this site when ordering flowers. They are the best and it's so easy. The best thing is that the recipient is over the moon with the flowers. Everytime and on time. Don't hesitate in ordering yours, you will not be dissapointed.”

Helpful Report

Posted 7 months ago

Hello Charles, Thank you so much for your glowing review! We’re delighted to hear that you consistently have a positive experience and that the recipients are always thrilled with their flowers. We appreciate your trust and look forward to delivering happiness again soon. Kind regards, Tom.

Posted 7 months ago

“As always fab service- lovely flowers and on time.”

Helpful Report

Posted 7 months ago

Hello Kay, Thank you for your kind words! We’re thrilled to hear that you enjoyed our service and found the flowers lovely and timely. We look forward to serving you again soon! Kind regards, Tom.

Posted 7 months ago

“Great choice and good value for money”

Helpful Report

Posted 7 months ago

Hello Gina, Thank you for your feedback! We're delighted to hear that you found our selection great and felt it offered good value. If you need anything else or have any more special occasions coming up, we’re here to help! Kind regards, Tom.

Posted 7 months ago

“Poor flowers and poor customer service. Do not buy your flower as it's a waste of money. Bought flowers for a Retirement give and was horrified when received, had to go out and source new ones which were much better and cheaper. Flowers were small bunch and I ordered large and also, they were limp and as they have been without water for days”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 7 months ago

“I have found this site so helpful. In my hour of need , and on Happy occasions. I didn't make it home in time to say my last goodbye. I am heart broken. Being able to send flowers to my family have helped knowing they will be beautiful. Thank you.”

Helpful Report

Posted 7 months ago

Hello Karen, Thank you for sharing your heartfelt message. We’re truly sorry for your loss and understand how difficult this time must be. We’re honored that we could help in sending your love and support through our flowers. If there’s anything else we can do for you, please don’t hesitate to reach out. Kind regards, Tom.

Posted 7 months ago

“Very good customer service”

Helpful Report

Posted 7 months ago

Hello Joe, Thank you for your kind words! We’re delighted to hear you had a positive experience with our customer service. If you need any further assistance, feel free to reach out. Kind regards, Tom.

Posted 7 months ago

“Ordered some flowers for my grandparents and it was embarrassing when they arrived! Paid over £40 for flowers and delivery and a bunch from Tesco for £5 would have looked better! Very small, poorly arranged, empty looking bunch arrived that looked absolutely nothing like the photo advertised! Very poor quality, feel ripped off by this company! Will not ever order again and would definitely not recommend”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are so sorry to hear about the quality and size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 7 months ago

“Love this service So handy for UK When we live overseas Thankyou”

Helpful Report

Posted 7 months ago

Hello Susan, Thank you so much for your feedback! We're thrilled to hear that our service has been handy for you while living overseas. We're always here to help, no matter where you are. Thank you for choosing us! Kind regards, Tom.

Posted 7 months ago

“Great selection of beautiful bouquets for all occasions. User friendly online order form.”

Helpful Report

Posted 7 months ago

Hello Jennifer, Thank you for your kind words! We're delighted you enjoyed our selection of beautiful bouquets and found our online order form user-friendly. We look forward to serving you again for your next special occasion. Kind regards, Tom.

Posted 7 months ago

“Customer service - 0 Price - too much Delivery - late Quality - poor at best This review page - shocking !!!! Half the questions you can’t actually answer!! Really ? The question to was the item damaged is “yes” just to be clear !”

Helpful Report

Posted 7 months ago

Hello Leigh, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 7 months ago

“Quick and easy website. Delivery offer excellent!”

Helpful Report

Posted 7 months ago

Hello Pat, Thank you for your positive feedback! We're pleased to hear you found our website quick and easy to use and that our delivery service met your expectations. Kind regards, Tom.

Posted 7 months ago

“Great service, very thoughtful”

Helpful Report

Posted 7 months ago

Hello, Thank you for your kind words! We're glad you appreciated our service. Your satisfaction means a lot to us! Kind regards, Tom.

Posted 7 months ago

“My son ordered flowers for me for my birthday today. They have not been delivered. He has been told there is no refund. So, no flowers, maybe tomorrow? Who wants faded flowers a day late? Bad business practice.”

Helpful Report

Posted 7 months ago

Hello, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 7 months ago

“Very disappointed that the flowers I ordered five days before my sister's birthday were not delivered on the date requested her birthday”

Helpful Report

Posted 7 months ago

Hello Lynda, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 7 months ago

“I always use Prestige Flowers in sending friends on their birthdays or other special occasion. They are messaging me how good quality the flowers are.”

Helpful Report

Posted 7 months ago

Hello Daisy, Thank you for your continued support! We're thrilled to hear that your friends have been enjoying the quality of our flowers on their special occasions. Your satisfaction is our top priority! Kind regards, Tom.

Posted 7 months ago

“Overpriced and not delivered on time after paying £8.99 for next day delivery for a birthday surprise before 1. Called customer service waste of time didn’t get anywhere with them didn’t even offer a refund on the delivery . WOULD NEVER USE AGAIN !!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 7 months ago

“Very good website and a wide range of variety”

Helpful Report

Posted 7 months ago

Hello Benjamin, Thank you for your review! We're pleased to hear you found our website easy to use and appreciated the wide range of flowers available. Your feedback means a lot to us! Kind regards, Tom.

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 271,756 reviews