Name: Prestige Flowers
Rating: 4.43

“Appalling service from this company! Very suspicious that they have actually earned the 4.4 star rating! Ordered flowers on the 26th March for my wife for delivery on Mother’s Day, they did not arrive! Prestige did not contact me to say they would not be delivered, they replied to my query to tell that delivery would not take place and giving me a link to Royal Mail tracking which just stated that delivery was held up, no reason given! Royal Mail tracking has not changed this morning, so I have no idea if my order is on its way or stuck in some warehouse! I have tried to contact Prestige this morning via live chat, nobody available to help me. I then called them, an automated message said nobody available to help me! I have emailed them and have not yet received a reply! I would not recommend Prestige to anyone and they will certainly not be receiving any more orders from me!”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about the issues you encountered with your order and the lack of communication regarding the delivery. It's completely understandable to feel frustrated, especially during such a special occasion. This is not the standard of service we aim to provide. I have located your order and can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 2 weeks ago

“I placed an order on the 17th of March for mothers day. 2 weeks before I needed the order which is more than enough time to get this correct. I had to check royal mail website as I never received any correspondence from the company only to find out they weren't being delivered till the 1st of March, 2 days after mother's day. This is absolutely not acceptable the company didn't want to take any responsibility and blamed royal mail also stating Scotland is a remote area hence the wait... They do not want to refund or be any further assistance. Complete lack of empathy. Date of experience: 17 March 2025”

Helpful Report

Posted 3 weeks ago

Hello Sean, Thank you for your feedback. I’m genuinely sorry to hear about the issues you faced regarding your Mother's Day order. It’s disheartening to know that the timing of the delivery impacted your experience, and I understand how frustrating it must be when there’s a lack of communication from our side. While we do rely on partners like Royal Mail for timely delivery, it’s our responsibility to ensure that our customers feel supported throughout the process. I assure you that your concerns will be addressed, and we will continue working on improving our service. Warm regards, Rosie

Posted 2 weeks ago

“£59.48 for an order for mums day that didn’t arrive.Nobody answering there phone computer telling me it doesn’t recognise my order complete and utter rip off merchant stay well clear .Now need to chase my money back and my 80 year old mother got nothing for Mothers Day.”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear that your order did not arrive as expected for Mother’s Day. This is completely disappointing, especially given the significance of the day. Your frustration is understandable, and we take your concerns very seriously. I would encourage you to reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can investigate this issue further and help you with a resolution. Warm regards, Katie

Posted 2 weeks ago

“So disappointed to see what was in the box. I usual receive stunning flowers on Mothers Day from my son. My son will have paid a lot of money for these wilted and yellowing tulips. I was devastated when I saw what I had been sent. I haven’t the heart to tell him at the moment as he is away in holiday but will be telling him not to waste his money with Prestige Flowers ever again. I’ve bought nicer flowers from Aldi for less than £5. It has upset me so much to read how many people have been upset on Mother’s Day. My son spent a lot of money - what a disgrace to rip kind people off. . This company has let us all down. How can they think it is acceptable to charge so much for such poor quality flowers on such a special day. Sorry to all the mums who like me were sad that their children had been ripped off and sorry to everyone who spent a lot of money treating their mum. What an absolute disgrace. Nothing Prestige about these flowers at all.”

Helpful Report

Posted 3 weeks ago

Hello Cathy, Thank you for sharing your experience, and I’m truly sorry to hear about your disappointment with the flowers you received for Mother's Day. It’s heartbreaking to know that the quality didn't meet your expectations, especially when your son put thought and effort into sending them. Please know that we take your feedback seriously, and I will forward your comments to our team for further investigation. We strive to provide a positive experience for all our customers, and it’s clear we fell short this time. If you haven’t already, I encourage you to reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, so we can address this matter for you. Warm regards, Rosie

Posted 2 weeks ago

“I updated the delivery address but you delivered to my old address although you did have the new post code. This did cause disruption on mother's day and I still do not have the flowers or chocolate. I'm not sure I will be able to collect them from my old address. I've been let down and want a refund.”

Helpful Report

Posted 3 weeks ago

Hello, I’m very sorry to hear about the issues you experienced with your delivery, especially on such an important occasion as Mother's Day. I understand how disruptive this has been, and it’s disappointing to learn that we did not meet your expectations in updating your address. I have located your order and can see that our customer service team is awaiting your reply. Warm regards, Katie

Posted 2 weeks ago

“I received some flowers for Mother’s Day on the Saturday. I was over the moon with receiving them but I can’t even express how disappointed I was when I opened the box. The bouquet was withered with old dying roses and looked like it had been thrown together. I took several pictures to show the decayed flowers. They were very expensive and should have been bright and blooming for a week however that’s not the case and in the bin the day after. Do not order from here they clearly send out any age flower and no thought put into the arrangement and freshness of the product! Unable to add the photos as it keeps saying can’t upload, convenient.”

Helpful Report

Posted 3 weeks ago

Hello Joanne, Thank you for sharing your experience with us, and I genuinely apologize for the disappointment you faced with the flowers you received. It's disheartening to hear that they did not meet your expectations, especially for such a meaningful occasion as Mother's Day. We certainly do not want our customers to feel this way, and your feedback regarding the quality and presentation of the bouquet is essential for us to improve. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to resolve this issue for you. Warm regards, Katie

Posted 2 weeks ago

“I received some flowers for Mother’s Day on the Saturday. I was over the moon with receiving them but I can’t even express how disappointed I was when I opened the box. The bouquet was withered with old dying roses and looked like it had been thrown together. I took several pictures to show the decayed flowers. They were very expensive and should have been bright and blooming for a week however that’s not the case and in the bin the day after. Do not order from here they clearly send out any age flower and no thought put into the arrangement and freshness of the product! Unable to add the photos as it keeps saying can’t upload, convenient.”

Helpful Report

Posted 3 weeks ago

Hello Joanne, Thank you for sharing your experience with us, and I genuinely apologize for the disappointment you faced with the flowers you received. It's disheartening to hear that they did not meet your expectations, especially for such a meaningful occasion as Mother's Day. We certainly do not want our customers to feel this way, and your feedback regarding the quality and presentation of the bouquet is essential for us to improve. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to resolve this issue for you. Warm regards, Katie

Posted 2 weeks ago

“ordered Thursday and paid extra to arrive Sunday for mother day, flowers not only didn't arrive on Sunday but they were taken to the wrong address and not picked up till Monday on which they had been unpacked and put in a vase by the wrong person, wont ever use this service again, and ill make sure nobody else does either!”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about the issues you faced with your order for Mother's Day. It's frustrating when things don’t go as planned. I can see form the tracking on your order that it was delivered to a neighbour. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number so we can address your concerns and work towards a resolution. Warm regards, Rosie

Posted 2 weeks ago

“Flowers, cake, chocolate and card failed to turn up for Mother’s Day. Tried calling company this morning and their phone lines are conveniently closed despite being open “9am-5pm”. I am so so disappointed and I will be requesting a refund. Wish I had seen the hundreds of negative reviews before buying, but you just trust a company to deliver the goods it advertises.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 weeks ago

“Ordered flowers at 11am on Saturday. Website stated "order by 2pm for delivery on Mothers Day". Not delivered. Just received email from Royal Mail that they will be delivered today, Monday. Why say they will be delivered on a Sunday and then use a service that does not operate on a Sunday? Won't be using again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I sincerely apologise for the inconvenience you've experienced with your order. It's unfortunate when our delivery service does not align with customer expectations—especially on such an important occasion like Mother's Day. I understand your frustration regarding the delivery timing and communication with Royal Mail. Please know that we do deliver on Sundays. However, delays out of our control can occur. I can see that our customer service team have replied to your email. Warm regards, Katie

Posted 2 weeks ago

“I ordered on 28/3 a Rose Medley for my Mother for Mothers Day to be delivered on 30/3. My mother did not receive it. I had no emails to say there were any problems. I am so upset and disappointed. My 87year old mother spent all day waiting for flowers that didn’t arrive. I have lost confidence in Prestige Flowers.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for reaching out and sharing your experience, and I'm truly sorry to hear about your mother's missed delivery on such a special occasion. It’s incredibly disappointing when expectations are not met, especially when waiting for a meaningful gift. I have checked your order and can see that the incorrect address was provided on the order. The address on the order is where it was sent to. We do rely on customers to provide us with the correct details when placing the order to ensure it is received by the intended recipient. If you haven’t already, please contact our customer support team via email at enquiries@prestigeflowers.co.uk so we can see how we can assist you further. Warm regards, Katie

Posted 2 weeks ago

“Let down after let down with this company. Bought flowers for Mothers Day the past 2 years and both times arrived days after. Really disappointing and wouldn’t recommend. Can’t be promoting ‘order your flowers for mothers day’ if your not delivering them til the next week. Obviously not a coincidence if this has happened 2 years in a row.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I appreciate you sharing your experience, and I'm truly sorry to hear about the repeated issues you've encountered with our service. It’s incredibly disappointing to miss such a significant occasions, especially when it comes to something as special as Mother’s Day. Your feedback about the timing of deliveries is important to us, and we understand the frustration it causes. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 2 weeks ago

“Utterly useless, they accepted my order for a Mother's Day delivery but nothing was delivered.”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about your experience and the issue with your Mother's Day delivery. We understand how important these occasions are, and it’s disappointing when we fail to meet expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 2 weeks ago

“Do not order from this company, the flowers do not get delivered”

Helpful Report

Posted 3 weeks ago

Hello Dawn, I'm very sorry to hear about your experience with the non-delivery of your flowers. I completely understand the frustration this situation has caused, as timely delivery is crucial for our customers. Please know that we take feedback like yours seriously and are committed to resolving these issues. If you could please email our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, it would help us investigate what went wrong and ensure this is addressed. Warm regards, Rosie

Posted 2 weeks ago

“I am very disappointed with this company. I ordered flowers for a special occasion, but they were not delivered on time. Despite my attempts to contact customer service, I received no helpful response. This ruined the surprise and caused a lot of frustration. I do not recommend this company and will not be ordering from them again.””

Helpful Report

Posted 3 weeks ago

Hello Danuta, I genuinely apologise for your disappointment with our service. It's completely understandable that a late delivery can ruin a special occasion, and I’m sorry to hear that you did not receive the assistance you needed from our customer service team. Your experience is not reflective of our standards. Thank you for your feedback. We will use this to improve our service going forward. Warm regards, Katie

Posted 2 weeks ago

“I sent flowers to my Mum in the UK from Australia, thank you so much, they arrived on the day, I had tracking information which gave peace of mind on the other side of the world. I couldn't be there but my gift was.”

Helpful Report

Posted 3 weeks ago

Hello Rachel! Thank you so much for your wonderful 5-star review! We're thrilled to hear that the flowers for your Mum arrived on time and that the tracking information provided you with peace of mind. It's heartwarming to know your thoughtful gift made its way across the world. We truly appreciate your support! Best wishes, Tom

Posted 2 weeks ago

“Flowers are usually lovely but for the second year running my order hasn’t reached my mum on Mother’s Day , arriving a day later !!”

Helpful Report

Posted 3 weeks ago

Hello Anita, Thank you for your feedback, and I sincerely apologise for the issues you've experienced with your Mother's Day order. It’s deeply disappointing to hear that your mum did not receive her flowers on time, especially on such a significant occasion. Please know that we take your concerns seriously. I have checked the tracking on your order and can see that delivery was attempted on the 30th, but there was no answer. Warm regards, Katie

Posted 2 weeks ago

“Failed to deliver”

Helpful Report

Posted 3 weeks ago

Hello, I’m very sorry to hear that your order failed to deliver as expected. This is not the level of service we strive to provide, and I understand how frustrating this must be for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can investigate and resolve this for you. Warm regards, Katie

Posted 2 weeks ago

“Fraudulent company, ordered Mother's Day flowers for delivery on 30/03 which never arrived, never got a tracking e-mail either, breach of trust and contract, do NOT entrust your special gesture to these jokers, will just make it look like YOU don't care instead”

Helpful Report

Posted 3 weeks ago

Hello Rob, I'm really sorry to hear about your experience with us, especially regarding the delivery of your Mother's Day flowers. It's understandable to feel frustrated when expectations aren't met, and I assure you that your concerns are taken seriously. I have located your order and can see that our customer service team has picked up your inquiry. We hope that this can be resolved. Warm regards, Katie

Posted 2 weeks ago

“first and last time to be ordering flowers from here. i ordered this as a gift for my mum for mothers day once the flowers had arrived, it seemed like someone ahd just purhchased a bunch of flowers from tescos and placed it in a box. its actually embarassing the price i paid for it was ridicilous compared to what i had received. as well as this, the picture are completely different to what i had received. i could have paid £10 for a similar bunch from my local store. i 100% wouldnt recommend and wouldnt be ordering here. i ordered based on the positive reviews but im not sure what went wrong with my order! its actually ridicilous and i will be complaining about this.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm sincerely sorry to hear about your experience with the flowers you ordered. It's disheartening to receive a product that doesn't match what was expected, especially for such a special occasion like Mother's Day. Your concerns about quality and value are completely valid. I have located your order and can see that our customer service team is looking into this. We hope that this can be resolved. Warm regards, Rosie

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews