Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,910 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made 4 orders for Christmas deliveries. 2 of them made it. One was rerouted by royal mail and arrived 4 days late. The other was a total disaster resulting in my sister not receiving her Christmas gift despite ordering on 8 December for a 19 December delivery. The order has still not been delivered. The live chat was useless as it never connected me to anyone, I always got a message saying their agents were unavailable. Will not be using them again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear about the issues you faced with your Christmas orders. It's completely understandable to feel frustrated when gifts don't arrive as expected, especially during such a special time. I apologise for the trouble caused by the delayed delivery and the lack of support through our live chat. Our live chat is closed today but we are available on emails and phones. Your feedback is invaluable, and I will ensure it is addressed as we strive to improve our service. Warm regards, Katie

Posted 3 weeks ago

“Flowers arrived water logged box , no water in flowers which have snapped and drooped”

Helpful Report

Posted 3 weeks ago

Hello Mark, Thank you for your review. I’m very sorry to hear about the condition in which your flowers arrived. This is certainly not the standard we aim to provide, and I completely understand how disappointing this must be. Please accept our sincere apologies for the waterlogged box and the condition of the flowers. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Tom

Posted 3 weeks ago

“Nice flowers delivered as requested, but were the incorrect smaller size, so not what I ordered. My christmas present therefore looked very modest, when I was sent the picture by my brothers family. Got a refund for the price difference, but had to ask that it was not paid on an prestige account as I did not want one. (As you end up with loads of unwanted marketing emails, and offers that are not always what they seem sadly) Will I order from them again? Probably not!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers you received were not the correct size. I completely understand how disappointing it must have been, especially for a Christmas gift. I’m glad we were able to refund the price difference, but I apologise for any inconvenience caused by the account setup and unwanted marketing emails. We strive to provide a smooth experience for our customers, and I’ll be sure to pass on your feedback to improve in these areas. Warm regards, Rosie

Posted 3 weeks ago

“My father recently passed and I was not able to be there. I sent a bunch of flowers with a vase to my mum. I visited a couple of days later and couldn’t have been more embarrassed by the shabby thin selection she had received. I wouldn’t have bought them from a petrol station”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I’m truly sorry to hear about your loss, and I can only imagine how difficult this time must be for you. I sincerely apologise for the disappointment caused by the flowers you received. It’s unacceptable that they did not meet your expectations, especially for such an important moment. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 weeks ago

“AVOID AVOID I ordered flowers for next day delivery & 5 days later still have not been delivered All i was offered in return as compensation was £5.99 of of future orders Well why would i want a futerorder when you broke you failed to deliver the firstone Ridiculous company Please dont ask me to get in touch as i have been for several days with no solutionAlan”

Helpful Report

Posted 3 weeks ago

Hello Alan, Thank you for your review, and I sincerely apologise for the frustration you've experienced with your order. It’s disappointing to hear that we failed to deliver on time and that our compensation offer did not meet your expectations. Your experience matters to us, and I can understand why you would feel this way after not receiving your flowers. We are committed to resolving issues like this and have a dedicated team looking into your case. I have reached out via email. Best regards, Ellie

Posted 3 weeks ago

“This is not for the first time when I send the flowers with you and it was always broken flowers and weak flowers delivered. This year I even payed 10£ extra hoping for better quality. Two are broken and all the rest withered. I want my money back.”

Helpful Report

Posted 3 weeks ago

Hello Luminita, Thank you for your feedback. I’m truly sorry to hear about the quality of the flowers you received. It’s disappointing to know that your expectations were not met, especially after you chose to pay extra for better quality. Your experience is important to us, and we take such matters seriously. Our customer support team have responded to your email. Best regards, Katie

Posted 3 weeks ago

“I found the website not clear. Not easy to maneuvuer. I wanted to look at my basket to check my selection, couldn't. Found it difficult to select flower together with the Christmas Hamper. It was a pain.”

Helpful Report

Posted 3 weeks ago

Hello Cherie, Thank you for your review. We appreciate you taking the time to share your thoughts, as it helps us identify areas for improvement. I understand how frustrating it must have been to navigate the site and check your basket or select items like flowers and a Christmas hamper together. We’re already working on making our website more user-friendly and intuitive, and I’ll ensure your feedback is shared with the team to prioritise these improvements. If there’s anything else we can do to assist you in the meantime, please don’t hesitate to reach out. Thank you again for bringing this to our attention. Warm regards, Rosie

Posted 3 weeks ago

“Fantastic service as in England and wanted to send flowers to sister THANKYOU”

Helpful Report

Posted 3 weeks ago

Hello Sue, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our service to be top-notch while sending flowers to your sister in England. Your appreciation means a lot to us, and we’re delighted to have been part of creating a special moment. We look forward to helping you again soon! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Ordered a lovely bunch of flowers for my girlfriend, but was VERY disappointed! On arrival there was only two pieces of foliage, nothing like the website picture, and one was missing shapen and didn't sit right and stuck out to the side , looked awful. Then after 5 days, TWO roses died and the warped piece of foliage was dying ( pics will be added) Bitterly disappointed and will use Tescos finest in future as FAR better, at half the cost! Ps Funnily enough, pics won't upload so you can't see how bad they are ! Very very poor”

Helpful Report

Posted 3 weeks ago

Hello Paul, Thank you for sharing your thoughts with us. I’m truly sorry to hear about your disappointment with your recent order. It’s disheartening to know that the flowers didn’t meet the standards you expected and that some of them have not lasted as they should. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best regards, Tom

Posted 3 weeks ago

“Disappointing. Flowers were delivered in turned over box, soil spilt, bulbs exposed and basket in disaray.”

Helpful Report

Posted 3 weeks ago

Hello Debbie, Thank you for sharing your experience with us. I’m truly sorry to hear about the condition in which your flowers were delivered. It’s disappointing to know that the packaging did not meet our usual standards, and I understand how frustrating this must have been for you. Your feedback is invaluable, and we will be reviewing this situation to ensure we improve our service in the future. Please feel free to reach out directly, and we will do our best to make this right for you. Best regards, The Prestige Flowers Team

Posted 3 weeks ago

“Ordered online at 1025pm when the order went through the delivery address was changed to the payment address to which they replied sorry about the problem. I emailed them straight away and phoned as soon as the telephone opened at 9am to be told hard luck the order is on its way to the payment address and the order cannot be cancelled. Do NOT use this company”

Helpful Report

Posted 3 weeks ago

Hello Martin, Thank you for taking the time to share your experience. I'm really sorry to hear about the issues you faced with your order and the confusion regarding the delivery address. We understand how frustrating it can be when things don’t go as planned. While we aim to provide the best service possible, it’s clear we fell short in your case. Your feedback is important, and we will review this situation to improve our processes moving forward. Best regards, The Prestige Flowers Team

Posted 3 weeks ago

“Flowers now 3 days late - a rubbish organisation - useless using Royal Mail to deliver. Can get no useful info. from Prestige Flowers - only replies from an automated BOT. Will never use again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I sincerely apologise for the frustration you've experienced with the late delivery of your flowers. We understand how important timely service is, and it’s disappointing to hear that we didn’t meet your expectations. I also regret that you have not received helpful information from our team. We aim to provide personal support and it's unfortunate that you felt the response was automated. I will feed this back to the appropriate team members. Best regards, The Prestige Flowers Team

Posted 3 weeks ago

“Easy and fast to purchase, I'm looking forward to get the best ever box of flowers”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you found the purchasing process easy and fast. We’re excited for you to receive your box of flowers and hope it exceeds your expectations. If you have any questions or need further assistance, feel free to reach out. Happy shopping! The Prestige Flowers Team

Posted 3 weeks ago

“Prestige Flowers are the best! My go-to place for sending gifts to the fam. Thanks for all you do!”

Helpful Report

Posted 3 weeks ago

Hello Stewart, Thank you for your wonderful 5-star review! We're so glad to be your go-to place for sending gifts to your family. Your kind words really motivate us to continue providing great service. Thank you for being a valued customer, and we look forward to serving you again! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“flowers arrived late, looked half dead and considering they were supposed to be for a birthday surprised, very disappointed. We contacted them, were told they were of good standard. 2 days later sent photo's and they agreed they could have done better, a 10.00 credit was promised on my account as a gesture of goodwill, this credit hasn't appeared. This was 2 weeks ago. I have emailed and waiting a response.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear about your experience. It’s disheartening to know that your flowers arrived late and in unsatisfactory condition, especially for such a special occasion. We strive for quality and timely delivery, and it seems we fell short in this instance. I understand that you were promised a credit, and I apologise for the delay in processing this. I can see our customer support team has responded to your email and this has been applied. Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“I ordered my flowers which were delivered late in the day. In addition to this, the flowers looked old and half dead. I was not happy at all with the flowers received especially as this was purchased to commemorate my wedding anniversary.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your flowers did not meet your expectations and arrived late in the day. We strive to provide fresh blooms and timely deliveries, and it sounds like we missed the mark this time. Unfortunately, we are unable to specify delivery times with the dleivery option selected as advised on our website. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, The Prestige Flowers Team

Posted 3 weeks ago

“Got ripped off was not allowed to fill in my discount code before you took my payment”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for bringing this to our attention. We're sorry to hear about your experience with the discount code during the checkout process. We understand how that can be frustrating, and we’re always looking for ways to improve. Your feedback is invaluable in helping us make those enhancements. If you have any further questions or concerns, please feel free to reach out to our customer service team. Best regards, The Prestige Flowers Team

Posted 3 weeks ago

“Very disappointed. Flowers arrived yesterday - roses already drooping and losing petals. Think half the bouquet missing as looks nothing like the photo on website.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers did not meet your expectations. We strive to deliver beautiful arrangements, and it's disappointing to learn that you received something that didn’t reflect what you ordered. Your comments are invaluable to us, and I will be sharing them with our team to ensure we address these issues effectively. If there’s anything further we can do to assist you or improve your experience, please let us know. Thank you for bringing this to our attention. Warm regards, The Prestige Flowers Team

Posted 3 weeks ago

“Thankyou for the ease of ordering and for the excellant choice of gifts”

Helpful Report

Posted 3 weeks ago

Hello Gavin, Thank you for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy and enjoyed our excellent choice of gifts. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“My flowers did not get delivered No email on tracking them Very poor”

Helpful Report

Posted 3 weeks ago

Hello Cheryl, Thank you for your review. I am very sorry to hear you have not received your order or any updates. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 270,910 reviews