Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,760 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers ordered for Valentines Day. Didn't arrive till the day after and when delivered looked wilted and as though they hadn't been watered for a couple of days. Very disappointing. Won't use again. Also they looked nothing like the advertised picture.”

Helpful Report

Posted 3 weeks ago

Hello Colin, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your order. It’s incredibly disappointing when gifts don’t arrive as expected, especially on such an important occasion like Valentine’s Day. We aim to provide quality products, and it’s clear we fell short in this instance. Your comments regarding the condition of the flowers and how they are compared to the advertised image are concerning, and we take them seriously. Best wishes, Rosie

Posted 3 weeks ago

“Flowers dead when arrived and according to manger, that's normal Very poor. AVOID”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s completely unacceptable for them to arrive in poor condition, and I understand how disappointing that is. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

“Flowers that came were all a bit dead already with browning roses and dried leaves that crumbled off, very dissapointed”

Helpful Report

Posted 3 weeks ago

Hello Charlotte, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to learn that they did not meet the quality standards we strive for. Your experience is important to us, and I would encourage you to reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details. We appreciate the opportunity to address your concerns and make things right. Best wishes, Katie

Posted 3 weeks ago

“Dissapointed. Bouquette doesn`t look like at the photo. Some of flowers are almost dying, some are broken and some are without buds. And there is a mossy mold inside bouquette. Will not recommend Prestige Flowers and will not order them anymore. Definetly far from prestige.”

Helpful Report

Posted 3 weeks ago

Hello Hlib, Thank you for your feedback, and I’m truly sorry to hear about your experience with the bouquet. It’s disappointing to learn that the quality of the flowers did not meet your expectations and that you received a product that was not up to our standards. Your comments regarding the condition of the flowers are concerning, and I appreciate you bringing this to our attention. We continuously seek to improve our service, and your insights are vital in helping us achieve that. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Didn’t receive: I recently placed an order for flowers, and despite paying a high delivery fee, the parcel was not received by my partner. This has been incredibly disappointing, especially given the occasion. It was marked as attempted but no delivery actually took place. My partner was on that given address all day and didn’t receive any notice or notification about the delivery. Flower, chocolate and Teddy were supposed to arrive on 14 Feb, but since they didn’t, it ended up being a waste of both time and money for me. Still hasn’t received and when asked for refund I’m being ignored.”

Helpful Report

Posted 3 weeks ago

Hello Asmin, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience with your order. It’s incredibly disappointing when expectations aren’t met, particularly for a special occasion. We can see that delivery was attempted on the 14th and the 15th but both times were unsuccessful. Best wishes, Katie

Posted 3 weeks ago

“I ordered some flowers as I live overseas and when the recipient sent me picture I was very disappointed. The flowers and chocolate is nothing like the image and what I expected. The real thing looked worse than what you would get last minute from a petrol station.”

Helpful Report

Posted 3 weeks ago

Hello Rick, Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the flowers and chocolate didn’t match what you envisioned from the images. We strive to provide a quality product and your concerns are important to us. If you would like to discuss this further, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. We would like the opportunity to address your concerns. Best wishes, Katie

Posted 3 weeks ago

“3 of my 12 roses were dead and I paid £50 for them”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the condition of the roses you received. It’s understandably disappointing when flowers don’t meet the quality we strive to provide, especially after making such a significant purchase. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

“You've sent my order to the wrong address, which I can't find. I've paid extra for next day delivery on a Sunday and have a picture of someone else's front door. Completely unacceptable.”

Helpful Report

Posted 3 weeks ago

Hello Mike, Thank you for your feedback, and I'm really sorry to hear about the delivery issue you experienced. I completely understand how frustrating it must be to have your order sent to the wrong address, especially after paying for next-day delivery. Please rest assured that we take this matter seriously, and we will investigate this incident thoroughly to prevent similar occurrences in the future. Our customer service team have replied to your email and they are awaiting your response. Best wishes, Katie

Posted 3 weeks ago

“Absolutely disgusted at the state of my flowers ,,shocking”

Helpful Report

Posted 3 weeks ago

Hello Louise, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers. It’s completely disappointing when your expectations are not met, and I understand how upsetting this situation must be for you. We value your concerns and take quality seriously. I have located this order and can see it was resolved with the customer. Best wishes, Katie

Posted 3 weeks ago

“While flowers are fresh and beautiful, its definately not 'Large' size as ordered. It's nothing close to what advertised in the picture (I paid 10 pounds extra for bouquet to be large). And I don't know why they still don't have their own flower curier, as Royal mail definately have no clue how to read labels (carboard says "this way up" , yet they laid it on the side. Fascinating! Its most likely my last time ordering here.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts. I’m really sorry to hear that the bouquet you received did not match your expectations, especially after paying extra for a larger size. We want our customers to be completely satisfied, and I can understand how disappointing this must be for you. I also appreciate your feedback about the delivery service. It's concerning to hear about the handling issues with Royal Mail, and we'll certainly take this into consideration as we work to improve our service. If not done already, please send us some images of the bouquet to enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Would of got better from a petrol station forecourt. Payed £34 for some lifeless flowers and poor presentation. The picture is very deceiving. Definitely won't be wasting my money here again. I was embarrassed to give them the my partner as it looked like I made no effort.”

Helpful Report

Posted 3 weeks ago

Hello Sam, Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience with the flowers did not meet your expectations. We strive for high standards, and your comments will be invaluable in helping us improve our service and presentation. If not done already, please share some images of the bouquet with our team at enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 3 weeks ago

“I was really quite disappointed with my order. I ordered a large grandeur bouquet for Valentine’s Day. Frankly, I thought it was not worth the price. I paid c. £70 for it including a large box of chocolates. The chocolates were really poor quality and described as pralines but were in fact marzipan. The roses were nicely sized buds but 13 roses and 6 thistles for £60 is very expensive. Within 3 days, they have begun to wilt quite dramatically despite good care. Some are almost entirely dead. I’m afraid I wouldn’t describe the order as ‘good’ let alone ‘prestige’.”

Helpful Report

Posted 3 weeks ago

Hello George, Thank you for your honest feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s upsetting to learn that the flowers wilted quickly and that the quality of the chocolates didn’t align with what you anticipated. We strive to provide high-quality products, and your experience will be reviewed to help us improve. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 3 weeks ago

“Very disappointing, poor quality flowers, 2 days in & the roses look lifeless, taking into account the cost of these flowers, you would be able to buy better quality flowers from supermarkets for a lot less money, shame on your supplier for scamming buyers. I do not recommend, stay clear, go to Tesco's or ASDA.”

Helpful Report

Posted 3 weeks ago

Hello Mike, Thank you for sharing your feedback, and I'm truly sorry to hear about the quality of the flowers you received. I completely understand the disappointment when they don't meet your expectations. We pride ourselves on the quality of our products and it’s concerning to hear that we fell short in this instance. Your comments will certainly be addressed with our supplier to ensure we can improve in the future. Our customer service team are awaiting your reply. Best wishes, Rosie

Posted 3 weeks ago

“I had my flowers delivered 16 days ago and they are still going absolutely beautiful highly recommended this business”

Helpful Report

Posted 3 weeks ago

Hello, Nicola, Thank you for your wonderful 5-star review! We're absolutely thrilled to hear that your flowers have continued to stay beautiful even after 16 days. It's always our goal to provide long-lasting blooms that bring joy. Your recommendation means so much to us, and we’re grateful for your support. Thanks once again, and we look forward to serving you again soon! Best wishes, Katie

Posted 3 weeks ago

“Very underwhelming bunch of flowers delivered to my partner. Packaging damaged, flowers not arranged or trimmed just tied together, paid for a large bunch which looked really small on arrival. I have honestly bought nicer bouquets from supermarket at a fraction of the price. Customer services have asked for a picture of the bouquet and continue to tell me I am wrong and the bunch is adequate which I strongly disagree with.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations. It can be disheartening when a thoughtful gift falls short, especially when you're excited to share it with your partner. We strive to deliver high-quality products and your experience is important to us. We are sorry that our team were unable to provide a satisfactory outcome on this occasion. Best wishes, Rosie

Posted 3 weeks ago

“Order was placed four days before required delivery date. Additional delivery charges were applied for specific delivery date. Flowers arrived one day late. Flowers were damaged and had not travelled well in packaging. Telephone lines were closed at 4pm on Friday despite stating they were open until 5”

Helpful Report

Posted 3 weeks ago

Hello Jamie, Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the delays and the condition of the flowers upon arrival. It’s understandably disappointing when expectations are not met, especially with special delivery requests. I assure you that we take such matters seriously and will use your experience to improve our service. Our customer service team have responded to your email. Best wishes, Rosie

Posted 3 weeks ago

“Very disappointed 😞 Bouquet was very small, not medium as paid extra. Foliage appears to be old and dry. Card was as described.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when the quality falls short, and I understand how frustrating this must be for you. We strive to deliver beautiful arrangements, and your comments are invaluable in helping us improve. If possible, please send us some images of the bouquet, including a birds-eye view to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 3 weeks ago

“The flowers were delivered on time, however I was very disappointed when I saw them. The bouquet was quite sparse and looked nothing like the picture online and looked quite pathetic against the other bunces of flowers received by my Mum from her grandchildren that came from the supermarket.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that the bouquet you received did not meet your expectations. It’s disheartening when the reality falls short of the online representation, especially for a meaningful occasion like this. We appreciate your feedback as it is invaluable for helping us improve our offerings. We do ask for any issues to be reported within days of delivery with images. If you have images, please feel free to send these to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Didn’t receive!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I’m very sorry to hear that you didn’t receive your order. That’s certainly frustrating, and we understand how disappointing this can be. I can see our team have responded to your email. Best wishes, Katie

Posted 3 weeks ago

“I ordered a rose and lily bouquet for my wife’s birthday, specifically choosing large. The flowers sent were exactly the same quantity shown as the medium on the website and the quality of the flowers sent were poor. 2 lilies were snapped and photos of disappointment were sent. The response email was that the manager was happy with the quality sent which was both worrying and frustrating as it did not meet myself or my wife’s expectations at all. I’ve also tried to upload a photo for proof with this review but coincidently it keeps failing unfortunately. Go elsewhere for your flowers!”

Helpful Report

Posted 3 weeks ago

Hello Andy, Thank you for your feedback, and I'm really sorry to hear that your order did not meet your expectations. I can understand how disappointing it is when a special occasion doesn't go as planned, especially with the quality of the flowers and the specific size you selected. We take your concerns seriously, and your feedback is invaluable in helping us enhance our quality and service. Best wishes, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,760 reviews