Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,646 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FALSE ADVERTISING - AWFUL FLOWERS! RIDICULOUS CUSTOMER SERVICE! PATHETIC RESPONSE! UNDER NO CIRCUMSTANCE SHOULD YOU USE PRESTIGE FLOWERS, IF YOU LIKE THE PERSON YOU ARE SENDING FLOWERS TO BECAUSE WHAT THEY RECEIVE HOLDS NO COMPARISON TO THE PICTURE SHOWN.”

Helpful Report

Posted 4 months ago

Hello Andrea, Thank you for sharing your feedback. We’re very sorry to hear that you were disappointed with your recent experience. It’s our goal to provide beautiful flowers and a seamless service, so it’s concerning to hear that we did not meet those expectations. Your comments about the quality of the flowers and customer service have been noted, and we take your concerns seriously. Best wishes, Tom

Posted 4 months ago

“Flowers arrived withered. Quality very poor. Lasted a day and had be thrown out.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm sorry to hear that the flowers you received did not meet your expectations and withered so quickly. It’s disheartening for us when we don't deliver the quality we strive for. If you could please reach out to our customer service team with your order details, they will be happy to assist you further. Best regards, Tom

Posted 4 months ago

“I would like to acknowledge great customer service by this company Complained about bouquet I had been sent for my birthday within a day I had a new bouquet sent to.me Thankyou to sll”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your lovely review! We truly appreciate your kind words about our customer service. It’s always our goal to ensure our customers are satisfied, and we’re glad we could make things right for you. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, Katie

Posted 4 months ago

“I went for next day delivery and the flowers were not delivered for two days. I was told by customer service that there is actually a 3 day delivery window in the terms and conditions. This is stated at 4.1 of the terms and conditions (total of 15.7 paragraphs). However, on the top of the terms and conditions tab, the statement of 'next day delivery' is stated. This is very disappointing. The customer services person said there was nothing they could do about it. I won't be returning.”

Helpful Report

Posted 4 months ago

Hello Abigail, Thank you for sharing your experience with us. We’re very sorry to hear about the delay and the disappointment it caused, especially since we aim to make our delivery terms clear. While we do state a 3-day window, we understand how this can feel misleading when opting for next-day delivery. We apologise for any frustration this caused and will certainly take your feedback into account as we work to improve our service. Warm regards, Katie

Posted 4 months ago

“The flowers advertised are not the quality the you will receive. Bear that in mind .”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm sorry to hear that the quality of the flowers you received did not meet your expectations. We take pride in the products we offer, and it’s disappointing for us when we fall short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 4 months ago

“I always come back to Prestige Flowers, my mum was over joyed with the last bouquet i sent, and they lasted over 3 weeks thank you Prestige Flowers.”

Helpful Report

Posted 4 months ago

Hello Pamela, Thank you so much for your fantastic review! We’re delighted to hear that your mum loved the bouquet and that it lasted for over three weeks. Your continued support means the world to us, and we look forward to making your next flower delivery just as special! Best wishes, Katie

Posted 4 months ago

“Hopefuly this happens. Just sent flowers and the process was easy and efficient.”

Helpful Report

Posted 4 months ago

Hello Martin, Thank you for your great review! We’re delighted to hear that you found the process easy and efficient. Your feedback is invaluable, and we look forward to helping you with your future flower deliveries! Best wishes, Katie

Posted 4 months ago

“Do not use! I placed an order that went through on the website but wasn’t billed or confirmed. I tried again - same thing. The chatbot doesn’t resolve anything. Looks as if it’s a dummy website.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I’m really sorry to hear about the difficulties you encountered while placing your order. We aim to provide a seamless experience, and it’s disappointing to learn that we fell short in this instance. If the payment had not been taken, then no order would have been placed. Best regards, Tom

Posted 4 months ago

“Placed a few orders now I can't rate this company enough, beautiful flowers delivered in pristine quality.. will definitely be placing more orders”

Helpful Report

Posted 4 months ago

Hello Emma, Thank you for your wonderful review! We're thrilled to hear that you’ve enjoyed our flowers and that you’re pleased with the quality of our service. It means so much to us to have customers like you, and we can’t wait to assist you with your future orders! Best wishes, Katie

Posted 4 months ago

“Not impressed with the size of the bunch. I paid an extra £5 for the large size and the photo given does not reflect the bunch I recieved”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts. I'm truly sorry to hear that the size of the bouquet you received did not meet your expectations, especially after opting for the larger version. We aim to provide accurate representations of our products, and it’s disappointing to learn we didn’t deliver that for you. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we will be happy to look into this for you. Best regards, Tom

Posted 4 months ago

“Absolutely nothing like the bouquet pictured, very disappointed, I paid for the large version too and can’t believe what showed up today, I was embarrassed to gift them. Wish I read the other reviews before ordering; that will teach me!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. I'm really sorry to hear that the bouquet you received did not match your expectations. We strive for quality and consistency in our arrangements, and it’s disheartening to know we missed the mark for you. I have located your order and can see that our customer service team have responded to your email to look into this for you. Warm regards, Tom

Posted 4 months ago

“Paid for next day delivery, two days later my order still hasn't arrived. Phoned twice to chase the order only to be told "it's in our terms that you live in a hard to reach area". So I have no flowers, no refund and given this company my money for nothing in return. Definitely would not recommend this place, take your money and leave you with empty promises”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution center, transit times can occasionally be longer, as noted on our website. I sincerely apologise for this and any disappointment it may have caused. I can see that your order has been delivered today. Warm regards, Tom

Posted 4 months ago

“Didn't arrive, they said there was an issue with the address, surely addresses are verified before they ship. over 60 pounds they cost. No accountability ..will never use again.. DO NOT USE....especially if you are overseas..”

Helpful Report

Posted 4 months ago

Hello Jan, Thank you for bringing your concerns to our attention. I’m truly sorry to hear that your order did not arrive as expected due to an address issue. We understand how frustrating this can be, especially when you are anticipating a special delivery. While we strive to verify addresses prior to shipment, sometimes unforeseen circumstances can occur. We do rely on customers to provide us with the correct delivery details. Appreciate your feedback and are sorry for any inconvenience this has caused. Best wishes, Katie

Posted 4 months ago

“I was very disappointed, I decided to ‘push the boat out’ and spend over £50 on what I was hoping would be a beautiful bouquet for my wife's anniversary. When my wife opened the box, the flowers didn’t look fresh and were brown on the edges, i was told this was normal and remove the brown petals, if i had, there would be no petals left! My advise is, "do not use purchase over priced and poor quality flowers from Prestige"”

Helpful Report

Posted 4 months ago

Hello Warren, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet you received didn't meet your expectations and that the flowers were not as fresh as they should have been. We aim to provide beautiful, high-quality arrangements, and it’s disappointing to know we fell short in this instance. Your feedback regarding the condition of the flowers is important to us, and I assure you we take this matter seriously. We're continuously working to improve our offerings and ensure a satisfying experience for all our customers. Best wishes, Katie

Posted 4 months ago

“They do not deliver the next day. They leave it to royal mail who will deliver when they want! You pay extra money for this service but do not get it. It is a con!”

Helpful Report

Posted 4 months ago

Hello John, Thank you for taking the time to share your thoughts with us. I’m genuinely sorry to hear about the delivery issues you faced. We understand how important timely delivery is, especially when you're counting on it for a special occasion or event. While we do partner with Royal Mail for our deliveries, we always strive to ensure that the process is smooth and reliable. I can see that today is the nominated delivery date. Please allow today for delivery. Best wishes, Katie

Posted 4 months ago

“Love Prestige Flowers - using them just removes any hassle from sending flowers and gifts and the year-long free delivery for £9.99 is a bargain.”

Helpful Report

Posted 4 months ago

Hello, Thank you for the lovely review! We're so pleased to hear that using Prestige Flowers has made sending gifts hassle-free for you. It's fantastic to know that you’re enjoying our year-long free delivery offer—what a steal! We can’t wait to help you with your next flower delivery. Best wishes, Katie

Posted 4 months ago

“I’m very disappointed. The flowers looked awful just a day after I gave them to my wife. They never blossomed. I placed them near a window for sunlight and added fresh water in a vase.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts. I’m genuinely sorry to hear that the flowers did not meet your expectations and that they struggled to blossom. We strive to provide beautiful blooms that bring joy, and it’s disheartening to know we missed the mark in this instance. I appreciate you taking care to provide adequate light and water, as these factors really play a role in the longevity of the flowers. Your feedback is valuable as we continuously work on improving our products and services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line? Best wishes, Katie

Posted 4 months ago

“Flowers were not delivered on agreed date, although I paid for delivery”

Helpful Report

Posted 4 months ago

Hello Mary, Thank you for your review. I'm truly sorry to hear that your flowers were not delivered as scheduled. We understand how frustrating it can be when an important delivery doesn’t arrive on time, especially when promptness is key. Due to the distance between the delivery address and our distribution center, transit times can occasionally be longer, as noted on our website. I sincerely apologise for this and any disappointment it may have caused. Best wishes, Katie

Posted 4 months ago

“No delivery on the day paid for. No notification it would be late, no contact at all. No idea if it will be delivered tomorrow.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm really sorry to hear about the delivery issues you’ve experienced. It’s certainly frustrating when an expected delivery doesn't happen as planned, and I understand the impact this can have, especially if it’s for a special occasion. We always aim to communicate any delays promptly, so I apologise for the lack of notification in your case. Your concerns are important to us, and we appreciate you bringing this to our attention. I can see that our customer service team have responded to your email to look into this for you. Best wishes, Katie

Posted 4 months ago

“Beautiful flowers and wonderful amazing service Definitely recommend”

Helpful Report

Posted 4 months ago

Hello Vanessa, Thank you so much for your lovely review! We're absolutely thrilled to hear that you were pleased with both our flowers and service. Your recommendation means the world to us, and we look forward to serving you again in the future! Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,646 reviews