Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,917 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 270,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the flowers are lovely and arrived in a nice box, I ordered a medium sized bouquet and was left rather underwhelmed when opening the box to see what can only be described as a small handful of flowers. Certainly not worth what was paid, and certainly did not look like the display picture”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm glad to hear you found the flowers lovely and appreciated the packaging. However, I apologize that the size of the bouquet did not meet your expectations. We strive to deliver arrangements that reflect their descriptions accurately, and I’m sorry we fell short in this instance. Your comments are important to us and will help us improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 month ago

“Company offers next day delivery at extra cost then doesn't deliver next day. Then refuses any further input.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your concerns with us. I sincerely apologise for the inconvenience you experienced regarding the delivery of your flowers. It's frustrating not to receive your order as expected, especially when next-day delivery is promised. We appreciate your feedback, and I'm sorry to hear that our customer service was unable to assist you further. Please know that we are dedicated to improving our services. Best wishes, Katie

Posted 1 month ago

“I found a card recently with a special note that seems to be a parting message from my late husband to me who passed away over 6 yers ago. The card has your name on it. My daughter who ordered the flowers does not remember putting any message. I am wondering if it is your practice to enclose a message for the bereaved. I was chuffed looking at the wording after over these years. Very much appreciated.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your heartfelt experience. We’re truly touched to hear that the card you found brought back such special memories of your late husband. We typically encourage senders to include their own messages. Best wishes, Katie

Posted 1 month ago

“Flowers do not arrive on delivery date. Can't guarantee the date.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delay in the delivery of your flowers. We understand how important it is for orders to arrive on the promised date, especially for special occasions. Your feedback is invaluable, and I assure you that we are continually working to improve our services. Best wishes, Tom

Posted 1 month ago

“Easy to navigate website, lots of detail, impressed”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that you appreciated the details we provide. Your positive feedback means a lot to us, and we're here to ensure you have a great shopping experience every time! Best wishes, Katie

Posted 1 month ago

“I also wish I’d read these reviews prior to placing my order. Flowers ordered 4 days in advance of a birthday for delivery yesterday. Still haven’t arrived. Royal Mail couriers say had a request not to deliver which is untrue. Nothing from prestige and still no birthday flowers. Birthday flowers are for birthdays. Not after the event! Surely that’s a vital part of a flower delivery business? Won’t be using again.”

Helpful Report

Posted 1 month ago

Hello, We are deeply sorry to hear about the issues with your order, and we completely understand your frustration. Timely delivery is crucial, especially for special occasions like birthdays, and we regret that we missed the mark on this occasion. We’re sorry to hear about the miscommunication with the courier, and we apologise for not providing you with the updates you needed. This is not the experience we aim to offer our customers. Best wishes, Tom

Posted 1 month ago

“False advertising. Flowers came no where near as many/full as shown in the photos. The chocolates looked and tasted cheap and vile. Absolutely shocking value for money.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry to hear that your experience with our flowers and chocolates did not meet your expectations. We strive to provide quality products that reflect our advertising, and it’s disheartening to know we fell short. If you could please reach out to our customer service team with your concerns, we would appreciate the opportunity to address them directly. Your satisfaction is important to us, and we want to make it right. Best wishes, Tom

Posted 1 month ago

“Always had on time deliveries.”

Helpful Report

Posted 1 month ago

Hello Carol, Thank you for your fantastic review! We’re so glad to know that our timely deliveries have been consistent for you. Your trust in our service is truly appreciated, and we look forward to continuing to meet your expectations! Best wishes, Katie

Posted 1 month ago

“I ordered sympathy flowers or a family member while I was abroad on holiday. They arrived as planned. I received an email telling me the delivery had been made. On my return I saw the flowers to discover a meagre offering. The lillies were almost dead on arrival and thrown out after a day leaving a few wilting roses and bit of greenery. Very disappointing and I feel ripped off! 😬”

Helpful Report

Posted 1 month ago

Hello John, Thank you for your feedback. I'm truly sorry to hear that the flowers you ordered for your family member did not arrive in the condition you expected. It's disheartening to learn that your experience didn’t reflect the quality we strive to provide. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 month ago

“DO NOT USE, I had a Christmas basket of hyacinths delivered from my sister yesterday. Worst ever, I wanted to bin the lot! Box Left on the doorstep while the driver took a photo on its side with the arrows saying this way up pointing towards next door's fence. Bulbs, compost, moss, all spilled in the box, Mess in the kitchen unbelievable Basket and ribbon a complete mess, Don't waste your money with this lit, Prestige it ain't.”

Helpful Report

Posted 1 month ago

Hello Eilish, Thank you for sharing your experience with us. We are genuinely sorry to hear about the unfortunate issues you encountered with your delivery. It’s disheartening to learn that the presentation and condition of your order did not meet your expectations. Please know that we take such matters seriously, and your feedback is invaluable in helping us improve our service. We would appreciate the opportunity to look into this further, so if you could reach out to our customer service team, we’d be happy to assist you. Best wishes, Tom

Posted 1 month ago

“I was so disappointed I sent these flowers to a dear friend paid for a middle order and they barely fill a small vase will use a local florist in future as previous reviews feel I’ve been ripped off”

Helpful Report

Posted 1 month ago

Hello Sharon, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you sent didn't meet your expectations and that our service left you feeling disappointed. It’s never our intention for our customers to feel they’ve been ripped off. Our customer service team has reached out via email to look into this for you. Best wishes, Tom

Posted 1 month ago

“Paid over £45 to have a bouquet delivered and it’s so sparse it’s embarrassing. It doesn’t have the same amount of flowers as the photo I;e 5 roses instead of 6, 2 pine cones instead of 3. The company said I can dispute the charge with my bank if I’m unhappy knowing they won’t because they delivered the bouquet. Will never order again Ruined the nice surprise for my mums 60th”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We are very sorry to hear that your mum's surprise for her 60th celebration wasn't as special as you had hoped. It’s disappointing to learn that the bouquet received did not match your expectations or our usual standards. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 1 month ago

“I have used you in the past and have had no problem but I ordered flowers for my friends birthday, although this Is not your fault, they were delivered by the post office, left them in a safe place but never left a card through the door to let her know, they text me but i obviously thought they had left a card. I text her this morning to wish her happy birthday and asked if she got the flowers , she hadn't but checked her gate and found them , she said the box was sodden due to the rain , but thankfully the flowers were ok , and said they were beautiful.”

Helpful Report

Posted 1 month ago

Hello Eileen, Thank you for taking the time to share your experience. We’re glad to hear that, despite the delivery hiccup, your friend found the flowers beautiful! We understand how important it is for deliveries to be handled properly and sincerely apologise for the inconvenience caused by the lack of notification. Your feedback is important to us and we will address this issue with our delivery partners to ensure a better experience moving forward. We appreciate your continued support and hope to deliver a flawless experience next time! Best wishes, Katie

Posted 1 month ago

“Very disappointed and embarrassed we sent some flowers to a close friend who lost her father last week 😔 Slightly different !!”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for your feedback. We sincerely apologize for the disappointment you experienced with your order, especially during such a sensitive time. It’s important to us that our arrangements provide comfort and support to those in need, and we regret that we fell short in this instance. Based on the photo provided, we can see that some of the stems are still in bud. Please note that the image on our website shows the medium-sized bouquet, as indicated in the description. Since you ordered the standard size, there are fewer stems included. Take care, Tom

Posted 1 month ago

“Ive just put in an order and all good so far. Just hope the flowere are lovely and they arrive at the address on time.”

Helpful Report

Posted 1 month ago

Hello Suzanne, Thank you for your review! We’re glad to hear that your ordering process was smooth so far. We truly hope the flowers exceed your expectations and arrive exactly when you need them. Your satisfaction is our priority, and we're excited for you to see what we have in store! Best wishes, Katie

Posted 1 month ago

“Well, the photo is nothing like what showed up. A skinny box with a few flowers in it. You basically have to be a florist to put the bouquet together. It's a rip off, the recipient of the flowers said I should of gone to the petrol station instead. This was a medium sized bouquet and it's a massive disappointment. Load of rubbish. Avoid.”

Helpful Report

Posted 1 month ago

Hello Jon, Thank you for your feedback. We are truly sorry to hear that the flowers did not meet your expectations and that the delivery experience was disappointing. It’s important to us that our customers feel satisfied with their orders, and we regret that we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best regards, Tom

Posted 1 month ago

“Awful. Expected next day delivery for a special occasion but turned up 3 days later and this company says they cant commit to time, yet suggest it! Please dont use this company if you expect anything timely or anything 'fresh'. Very disappointed customer 😞”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are truly sorry to hear about your experience and sincerely apologize for the delay in delivering your order. We understand how important it is for special occasions to be celebrated on time, and we regret that we were unable to meet your expectations. If there are any issues with the flowers due to the delay, please send us some images along with your order number and "REVIEW" in the subject line to enquiries@prestigeflowers.co.uk. We’ll look into this further for you. Best wishes, Tom

Posted 1 month ago

“My father ordered a very expensive bouquet of flowers for my Mum to celebrate their 60th Wedding Anniversary. Although ordered 2 days before their special day, the day after, a day late! Most of the roses were already past their best. After contacting the customer services department, which was a complete waste of time, my father was told to email his complaint, their response was basically blaming the courier! I see that other customers have experienced the similar issues, if this is a regular issue you need to arrange a more reliable service, my father ordered his flowers from you and you should take full responsibility not pass on the blame! Prestige flowers should be offering a full refund for this poor service or at least a voucher! Disappointed is an understatement and we will not be recommended them to our family or friends! Tried to upload a photo without success!”

Helpful Report

Posted 1 month ago

Hello Clare, Thank you for taking the time to leave a review. We are truly sorry to hear about your disappointing experience, especially on such an important occasion as your parents' 60th Wedding Anniversary. We understand how special this moment was, and we deeply regret that the flowers did not arrive as expected and were in poor condition. If possible, please could some images of the bouquet be sent to enquiries@prestigeflowers.co.uk with the order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 1 month ago

“Site was very easy to use. My trouble was getting password correct!!!!! However after using “forgot password “, which was quite simple. Success ———”

Helpful Report

Posted 1 month ago

Hello Pat, Thank you for your great review! We’re thrilled to hear that you found our site easy to use, and we're glad the password reset process was simple for you. It’s wonderful to know that you were able to successfully navigate through it. Your feedback is invaluable to us, and we’re here to assist you whenever you need! Best wishes, Katie

Posted 1 month ago

“Easy to use and good prices for beautiful flowers x”

Helpful Report

Posted 1 month ago

Hello Sophie, Thank you for your lovely review! We're thrilled to hear that you found our service easy to use and our prices appealing. Your kind words about our beautiful flowers mean so much to us, and we’re excited to help you again in the future! Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 270,917 reviews