Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,342 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived and were very disappointing. The number of flowers and the vibrancy of the colours was nothing like the picture on the website. These were for a 60th wedding anniversary for my parents and I was quite embarrassed as they looked like they had been bought from a garage forecourt. I have a second set ordered for Saturday for my in laws 61st anniversary and I am wishing now I hadn't bothered. I”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. We understand how important it is for these moments to be celebrated beautifully, and it’s disappointing to know we let you down. Your feedback is crucial, and we’ll be addressing these concerns with our team to ensure improvements. Warm regards, Katie

Posted 2 months ago

“Easy to use nice and easy transaction”

Helpful Report

Posted 2 months ago

HellO Wayne, Thank you for your positive feedback! We’re glad to hear that you found our service easy to use and that the transaction was smooth. We appreciate your support and look forward to serving you again!

Posted 2 months ago

“Gave 2 because flowers arrived on time. Chose September flower selection for my friends 60th. Absolutely shocking 3 large purple flowers all the rest were small purple stems. Do not use this company.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I’m sorry to hear that the flower arrangement didn’t meet your expectations. Your experience is important to us, and we’d like to make this right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 2 months ago

“Easy to use and good value”

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Posted 2 months ago

Dear Joshua, thank you so much for your glowing 5-star review of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you found our service easy to use and good value.

Posted 2 months ago

“Very disappointed with the flowers. Small not a bit like the pictures and almost dead after 3 days.Will go back to M&S next time . Photo upload did not work either🤬”

Helpful Report

Posted 2 months ago

Hello Colin, Thank you for your review. We're truly sorry to hear about your disappointing experience. It’s upsetting to know that the flowers didn't meet your expectations and that the photo upload didn’t work. This is not the quality we aim to provide. Please send us images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Absolute disgrace of a service. Ordered flowers to be delivered on a specific date with three days notice and they could not achieve this. Whats the point in delivery service?”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I'm really sorry to hear about your experience. It’s unacceptable that we didn’t meet your expectations, especially with advance notice. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 2 months ago

“Heard about Prestige Flowers on the Virgin Radio breakfast show and have just ordered a beautiful bouquet of stargazer lilies for my mum. Good value and very easy process to follow on line. Would definitely recommend. Sam”

Helpful Report

Posted 2 months ago

Thank you so much, Sam, for sharing your experience and for choosing Prestige Flowers! We're thrilled to hear that you found the ordering process smooth and that you're happy with the bouquet of stargazer lilies for your mum. We truly appreciate your recommendation and hope your mum loves the flowers as much as we enjoyed creating them.

Posted 2 months ago

“Ordered flowers on 15th September. Royal mail had to redirect as sent to another county. My sent bouquet has still not arrived. Very cross. Won't use again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your recent experience and understand your frustration. This is certainly not the level of service we strive to provide. While delivery issues can occasionally happen, we sincerely apologise for the inconvenience caused. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 2 months ago

“50% discount offer a total con. Received 5 roses, 2 stems of lilies and 2 stems of greenery. £50 worth of flowers apparently. Customer service was satisfied they looked nice, so that's fine then. Avoid!”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your honest review and value your opinion as it helps us identify areas in need of improvement. We sincerely apologise for the disappointment you faced with our service on this occasion. It does sound like you have received the correct size bouquet, so I do apologise for any dissatisfaction caused by this. I will feed this back to our Florist Manager. Warm regards, Katie

Posted 2 months ago

“Your service is always excellent. We live in Bulgaria and send Birthday flowers and sadly funeral flowers. Never disappointed. Our family are always very happy with your flowers. Thank you. We will continue to use your services. Bruce and Shirley”

Helpful Report

Posted 2 months ago

Hello Bruce, thank you so much for taking the time to share your wonderful feedback on Prestige Flowers. We truly appreciate your continuous support, and we are thrilled to hear that our service has always provided excellent experiences for you and your family. It means the world to us to know that we have been able to bring happiness to your loved ones during both joyous and difficult times. Once again, we would like to express our gratitude for your continued trust and loyalty. We look forward to serving you and your family again in the future. With warmest regards, Rosie

Posted 2 months ago

“Very disappointed . What I ordered and what's been delivered don't look like remotely the same flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We're really sorry to hear that the flowers delivered did not meet your expectations. This is certainly not the experience we aim to provide. I can see that this bouquet does include flowers that are sent in bud form. Once these have bloomed, the bouquet will resemble the image online. Warm regards, Rosie

Posted 2 months ago

“The flowers sent were not what I ordered. I ordered Alstroemerias but a mixed bunch of flowers were delivered. I was very disappointed. The packaging was excellent so the flowers arrived in good condition.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and we apologise for the disappointment you experienced with your order. We understand that receiving a mixed bunch of flowers instead of the Alstroemerias you ordered can be frustrating, and we take full responsibility for this mistake. Please accept our sincerest apologies for any inconvenience caused. I have located your order and can see that the correct bouquet has been arranged for delivery tomorrow. Warm regards, Rosie

Posted 2 months ago

“Flowers were of poor quality, didn't look anything like the photo on web page, bunch was less then half the size pictured, would have got a larger bouquet at Tesco at third of the price, flowers were ordered via Haute.com but communication is with Prestige gifts, it appears they have another brand name, careful when ordering they are the same company”

Helpful Report

Posted 2 months ago

Thank you very much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment you encountered. We are sincerely sorry to hear that the flowers you received did not meet your expectations. We understand that the poor quality and the significant difference from the photo displayed on our website left you dissatisfied. We can assure you that this is not the level of service we strive to provide. Warm regards, Katie

Posted 2 months ago

“I purchased this ‘Rose and Lily’ bouquet from Prestige Flowers for £25, half of the original £50 price. Are they half price because you only get half the flowers? I was so excited for a friend to receive this for her 19th birthday, and when she sent me the picture, I was shocked at the lack of flowers. Looking side by side at the image on the website and the image she sent, it’s clear that they’re nothing alike and the real bouquet is highly disappointing and underwhelming. Being a student on a tight budget, I ordered these flowers expecting a quality product and was really upset and embarrassed by how poor the quality of the gift was – a £5 bouquet from Morrisons is more impressive than this. 0/5 stars, will not be ordering again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 2 months ago

“I was ripped off I got no flowers or no refund when the flowers went to the wrong address (my mistake) when they told me this I offered to go and pick up the flowers myself cost me £76 They said that was not possible as they are an online company and they were returned to the dispatcher. I’ll never deal with this company again. Proper flower shops from here on”

Helpful Report

Posted 2 months ago

Hello Peter, thank you for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the inconvenience caused. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 2 months ago

“I ordered a large bouquet and despite making a complaint. I ordered a large bouquet at a cost of £40. I don’t believe the bouquet I ordered was correct as it had very few stems in it and feel I could have got a better bouquet from a local shop or supermarket for half the price. Very disappointed. Won’t be using them again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and value your opinion. We apologise for the disappointment you experienced with the bouquet you ordered, and we understand how frustrating this must have been for you. Please know that this is not the level of service we strive to provide, and we are genuinely sorry for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Really disappointed in volume if flowers sent as doesn't match web pics against price. They have cut down on amount of flowers but increased prices but not changed original pics on their Web. Will go elsewhere next time”

Helpful Report

Posted 2 months ago

Hello Andy, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Please also include some images of the bouquet in your email. Warmest regards, Rosie

Posted 2 months ago

“its was a lifesaver for me because it helps me to give my girlfriend flowers from literally the other part of the world.”

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Posted 2 months ago

Thank you so much for your 4-star rating, Luis! We greatly appreciate your feedback and we are thrilled to hear that Prestige Flowers was a lifesaver for you in sending flowers to your girlfriend from afar. We understand the importance of expressing love and gratitude, no matter the distance. Thank you for choosing Prestige Flowers and we look forward to serving you again soon!

Posted 2 months ago

“Next day delivery is so helpful!”

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Posted 2 months ago

Thank you so much, Jessica, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and positive feedback. Next day delivery is indeed incredibly helpful, and we are thrilled to know that it worked out well for you. We look forward to serving you again in the future.

Posted 2 months ago

“Don’t expect them to let you know if your flowers are not delivered for any reason. Where not interested in resolving to any extent, will go elsewhere”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their thoughts and experiences. We sincerely apologise for any inconvenience caused by the issue you encountered regarding our lack of communication regarding undelivered flowers. We understand that it is crucial for us to keep our valued customers informed about any delivery issues, and we apologise for falling short in this aspect. Royal Mail should have sent the tracking link to the email address you used on the account with all the delivery updates. I am very sorry if this did not happen. I will feed this back to the relevant department. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,342 reviews