Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,746 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service I have stupidly put the wrong post code For flowers I ordered for my gran Not to be delivered till tomorrow so thought I would be able to get it changed Phoned both the company and Royal Mail but apparently there is nothing no one can do to help as I put the wrong address Not everyone is perfect and people do tend to make mistakes sometimes Poor customer service and won’t be using this company again”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. I’m really sorry to hear about the issues you faced with your order due to the incorrect postcode. I understand how frustrating it can be when mistakes happen, and it’s unfortunate that we couldn’t assist you in making the necessary changes. Your experience is valuable to us, and we appreciate your honesty. We hope you might reconsider giving us another chance in the future. Warm regards, Ellie

Posted 1 month ago

“I paid £10 extra for a large bouquet - what arrived looked nothing like the photo on the website and the bouquet itself was small - I could have gotten better for half the price from a supermarket! When I reached out the advisor explained the bouquet was fine and there was no clear damage- however the photo i provided clearly showed a damaged leaf.”

Helpful Report

Posted 1 month ago

Hello Vicky, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet you received didn’t match your expectations and that the condition of the flowers was not as it should have been. We aim to provide arrangements that are both beautiful and reflective of what is shown online, so it’s disheartening to learn that we fell short in your case. Your experience is important to us, and I appreciate you bringing this to our attention. Warm regards, Ellie

Posted 1 month ago

“Still waiting for the flowers to be delivered, no one knows where they are...... now I am worried if they will actually arrive and when and what state they will be in... wish I had read the reviews, as so many others!!! Will NOT use again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for reaching out and sharing your concerns. I’m really sorry to hear about the delay with your flower delivery and understand how frustrating this must be for you. We strive to ensure timely deliveries and your feedback is crucial for us in addressing any issues. To maintain the freshness of the bouquet throughout the journey, we include an Aqua Pack/Liquid Gel. This innovative pack contains water and essential nutrients that help nourish the flowers, allowing them to stay fresh and vibrant upon arrival. Warm regards, Ellie

Posted 1 month ago

“Best flowers about”

Helpful Report

Posted 1 month ago

Hello Ashley, Thank you so much for your amazing 5-star review! We’re delighted to hear that you think we offer the best flowers around. Your support truly means a lot to us, and we can’t wait to help you again soon! Best wishes, Katie

Posted 1 month ago

“I was expecting a reasonably large bouquet for £47.00 but it looked like I was given the small bouquet and was disappointed, I didn’t feel they were value for money. I was also surprised they were sent via Royal Mail”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry to hear that the bouquet you received didn’t meet your expectations and that you felt it didn’t represent good value for money. We strive to provide beautiful arrangements that delight our customers, and your remarks are essential in helping us achieve that goal. Your experience is important to us, and we appreciate you bringing it to our attention. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 month ago

“Very proffesional, fast and reliable service, highly recommended.”

Helpful Report

Posted 1 month ago

Hello Jonah, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service professional, fast, and reliable. Your recommendation means a lot to us, and we look forward to serving you again! Best regards, Katie

Posted 1 month ago

“I am disabled following a severe Stroke. Olivia at Prestige Flowers, helped me through each stage of the order. She was very understanding & patient with me. Such a lovely girl to speak to. Thank you OLIVIA, wonderful customer service. Anne Martin.Xx.”

Helpful Report

Posted 1 month ago

Hello Anne, Thank you for your wonderful 5-star review! We’re so glad to hear that Olivia provided you with the understanding and patience you needed. It’s our priority to ensure every customer feels supported, and we’re delighted you had such a positive experience. Take care, Katie

Posted 1 month ago

“Ordered the standard tulip bouquet. It came with 1 broken stalk and 1 rotten one”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m very sorry to hear that your tulip bouquet arrived with issues. We aim to provide only the best quality flowers, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we appreciate you bringing this to our attention. If you could share some photos of the bouquet with us at enquiries@prestigeflowers.co.uk, along with your order number and 'REVIEW' in the subject line, it would help us address this more effectively. Warm regards, Katie

Posted 1 month ago

“Avoid paying extra £5 for medium or £10 large Bouquets. You will get same small pack with few flowers. Local shop will sell you for about a £10 what they charge nearly £50”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you felt the value of our bouquets did not meet your expectations. We strive to offer a variety of arrangements that cater to all budgets, and it's disheartening to learn that you were not satisfied with what you received. Your feedback is important to us, and we'll take it into consideration as we work to enhance our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 month ago

“DO NOT USE!! Extremely poor value for money even when on offer. Wish I had looked on review first. Flowers nothing like as described. Incredibly poor customer service attitude. You cannot speak to a manager, when they respond by email it’s inadequate. The response is “that the size and quality of the flowers sent are acceptable! - god knows who they are acceptable to! Absolutely disgusting. It’s caused embarrassment on us for sending this to our bereaved colleague. And the lady that received them is also mortified. See pic of what ordered and what was delivered. Am told it will look like picture in 3 days! Absolute joke”

Helpful Report

Posted 1 month ago

Hello Sara, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that our customer service fell short during this sensitive time. It’s unacceptable that you felt embarrassed by your purchase, and I understand how important it is to get this right, especially when sending condolences. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 month ago

“I ordered the pastal meadow bouquet for my mum's birthday and they were shocking.!! Looked nothing like what the picture posed!. Nowhere near enough for the size ordered. Will never order again if that's the standard!”

Helpful Report

Posted 1 month ago

Hello Marie, Thank you for your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations, especially for such a special occasion. It’s disappointing when the product doesn’t match what we aim to deliver. We appreciate you bringing this to our attention and assure you that your comments will be taken seriously as we strive to improve our quality. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 month ago

“Have aways used prestige flowers to send , good value for maney and service is great . never had any complaints.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you've consistently had great experiences with us and that you find our value and service commendable. Best wishes, Katie

Posted 1 month ago

“The android app doesn't work correctly, the delivery date is set randomly, the support service is offline in the evening. As a result, my order was delivered 2 weeks ahead of schedule, although I wrote to the support service immediately after I discovered the error. The support service is disgusting.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We sincerely apologise for the issues you encountered with our app and the delivery timing. We understand how frustrating it must have been to have your order delivered earlier than expected, and it's disappointing to hear about your experience with our support service. Your comments are valuable to us, and we will take them into account as we work towards improving our app and support availability. Warm regards, Katie

Posted 1 month ago

“Delivery address was entered wrong. For some reason the website put my address in.....I DID NOT DO THIS....I informed the company within 30 seconds of the error. They claimed the item was already dispatched. IN 30 SECONDS. Now I have condolence flowers arriving at my house and no way of getting them to my friend. Appalling and uncaring customer service. All they had to do was change an address and refused”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We deeply apologise for the inconvenience you faced with the delivery address. It’s frustrating when things don't go as planned, especially when time is of the essence. We understand how upsetting it must be to have your condolence flowers delivered to the wrong address. Your feedback is invaluable to us, and we will take your comments seriously as we work to enhance our customer service and ensure better accuracy in the future. I have also reached out via email. Warm regards, Ellie

Posted 1 month ago

“Disappointed that it took nearly 2.5 days to deliver even though we had paid / requested a next day order. The flowers didn’t really resemble the colour scheme ordered either.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding your recent order. I completely understand your disappointment with the delivery timing and the colour scheme not matching your expectations. We strive to meet our customers’ requests, and I regret that we did not deliver to the standard you anticipated on this occasion. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 1 month ago

“Ordered flowers for my mother in laws wedding anniversary in memory of her late husband, prestige flowers state next day delivery so Ordered a bunch of rose and lilly mix. Expensive but thought why not, flowers were not delivered on time as stated, emailed prestige flowers with my concerns but apparently third party delivery service isnt there concern. If you can't guarantee next day then please don't advertise next day service. Flowers are OK but not worth the £40 I spent plus a day late. Don't waste your time as customer service isn't their strong point judging from Experience and other reviews.”

Helpful Report

Posted 1 month ago

Hello Liam, Thank you for your review. I sincerely apologise for the issues you encountered with your delivery and any disappointment while reaching out to our customer service team. Our tracking shows that a delivery attempt was made on the 28th as requested, but the address was unfortunately inaccessible. We regret that this was unsuccessful and will be sharing your feedback with our Dispatch Manager to help improve our service. Warm regards, Katie

Posted 1 month ago

“Prestige flowers send substandard bouquets that do not match what's advertised.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We sincerely apologise that the bouquet you received did not meet your expectations and did not match the advertised quality. We strive to provide our customers with the best floral arrangements and your disappointment is important to us. Rest assured, we will address your concerns with our team to ensure improvements are made. Warm regards, Katie

Posted 1 month ago

“I have used prestige flowers on a couple of occasions without a hitch. So easy to use the online services with ease and would like to give 10/10. Also appreciate the 10% discount voucher off my last order, would reccomend to family and friends without a doubt. Thank you Prestige.”

Helpful Report

Posted 1 month ago

Hello Sharon, Thank you so much for your incredible 5-star review! We’re thrilled to hear that you’ve had seamless experiences with our online services. It’s wonderful to know you appreciated the 10% discount voucher! Thank you for recommending us to your family and friends! Best wishes, Katie

Posted 1 month ago

“I have booked flowers to wish anniversary, but unfortunately it turned to embarrass me by the delay in delivery.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 month ago

“Wonderful online service. So happy to have a place in UK to send special gifts to family.”

Helpful Report

Posted 1 month ago

Hello Debbie, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you found our online service wonderful and that we can be a part of sending special gifts to your family in the UK. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,746 reviews