Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,919 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site was very easy to use. My trouble was getting password correct!!!!! However after using “forgot password “, which was quite simple. Success ———”

Helpful Report

Posted 1 month ago

Hello Pat, Thank you for your great review! We’re thrilled to hear that you found our site easy to use, and we're glad the password reset process was simple for you. It’s wonderful to know that you were able to successfully navigate through it. Your feedback is invaluable to us, and we’re here to assist you whenever you need! Best wishes, Katie

Posted 1 month ago

“Easy to use and good prices for beautiful flowers x”

Helpful Report

Posted 1 month ago

Hello Sophie, Thank you for your lovely review! We're thrilled to hear that you found our service easy to use and our prices appealing. Your kind words about our beautiful flowers mean so much to us, and we’re excited to help you again in the future! Best wishes, Katie

Posted 1 month ago

“Ive not had my mums order for her wedding anniversuary after my dad died i buy her flowers on this special day but no flowers im so upset what a waste of time.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts with us. We are truly sorry to hear about your experience and the disappointment this has caused on such a significant day for your mum. We understand that sending flowers is a meaningful gesture, especially during this time. I have searched using your email address but was unable to locate any recent orders. If you were charged for the flowers, please contact us at enquiries@prestigeflowers.co.uk with your order number and include "REVIEW" in the subject line. This will help us investigate the matter further for you. Take care, Rosie

Posted 1 month ago

“thanks everyone. Recipient delighted with the flowers.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful review! We're thrilled to hear that the recipient was delighted with the flowers. Your feedback brings us joy, and it motivates us to keep delivering beautiful arrangements! Best wishes, Katie

Posted 1 month ago

“I would like to thank prestige flowers for sorting out an order I put in for my aunt's 83rd birthday.. we had a problem with delivery but customer services sorted this out efficiently, promptly and professionally.. I can't thank you enough.”

Helpful Report

Posted 1 month ago

Hello Julie, Thank you so much for your amazing review! We’re thrilled to hear that our customer service team was able to assist you efficiently and professionally. It's wonderful to know that we could make your aunt's special day a little brighter. Your kind words mean a lot to us! Best wishes, Katie

Posted 1 month ago

“Ordered flowers for a next day delivery as specifically stated next day delivery chose Prestige. Arrived a day late!”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 month ago

“I ordered a bouquet for my cousin who had just lost her husband, hoping the flowers would show I was thinking of her. Royal Mail misrouted the parcel several times and delivered it over two days late when the flowers were all dead. I reached out to Prestige Flowers during this process requesting that they halt the delivery and replace the flowers or give a refund. They failed to even reply and then to add insult to injury they dared to send me an advert instead!!!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are deeply sorry for the distress caused by your recent experience, especially during such a difficult time for your cousin. Your thoughtful gesture deserves to be handled with the utmost care, and we sincerely apologise for falling short. The delay caused by Royal Mail is truly unfortunate, and we regret not responding to your request promptly. This lack of communication is not reflective of the service we aim to provide. Regarding the advertisement, we understand how this could have felt insensitive, and we apologise for any additional upset it caused. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 1 month ago

“Absolutely horrible service. Paid for next day delivery for Birthday flowers. Still not received them. Customer services is non existent. Will never use them again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and sincerely apologise for falling short of your expectations. Ensuring timely deliveries and providing excellent customer service are our top priorities, and it’s disappointing to know we didn’t meet those standards in your case. I’ve reviewed the tracking link for your order and confirmed that it was delivered on the 7th. Additionally, our customer service team responded to your email on the same day. Warm regards, Rosie

Posted 1 month ago

“My flowers arrived and next day ther wear wilting practically dead very dissatisfied Not the picture of Christmas flowers shown in picture and they Wer meant to be”

Helpful Report

Posted 1 month ago

Hello Gloria, Thank you for bringing this to our attention, and I sincerely apologise for the disappointment with your flowers. It’s incredibly disheartening to hear that they arrived in poor condition and did not meet your expectations based on the image. Please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 month ago

“Abysmal customer service. Sent over 50 pounds worth of flowers not requiring a signature, they were "delivered" a day late, recipient never received them and when I contacted the company the best they could offer is script answers and a replacement (Oh yay, even later flowers). Currently disputing through Paypal. Should have stuck with Interflora!”

Helpful Report

Posted 1 month ago

Hello Jessica, Thank you for taking the time to share your experience, and I sincerely apologise for the issues you encountered with your order. It’s disappointing to hear that the delivery was not up to our usual standards, and I completely understand how frustrating this must be for you. We aim to provide exceptional service and will be taking your feedback seriously to ensure improvements are made. I regret that our customer service didn’t meet your expectations during this process. Kind regards, Rosie

Posted 1 month ago

“This is my third year to order from Prestige Florist, and I am thrilled to have a trusted company that delivers wonderful products. I am in the States and never have been to England, but my boyfriend who is from there recommended Prestige Florist. His mother has always been happy to receive your products! Thank you!!”

Helpful Report

Posted 1 month ago

Hello Dottie, Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had a wonderful experience with us over the past three years. It’s great to know that we could help bring joy to your boyfriend's mother, and that you feel confident ordering from the States. Your trust and continued support mean everything to us! Best wishes, Katie

Posted 1 month ago

“Unfortunately they were mostly withered on arrival at my parents house. And mother not impressed! Had to put most of them out, only the roses left”

Helpful Report

Posted 1 month ago

Hello Graeme, Thank you for sharing your feedback, and I’m truly sorry to hear about the condition of the flowers upon arrival. It’s especially disappointing to know they didn’t meet expectations for such a meaningful gesture. Flowers should arrive fresh and vibrant, and it’s clear that wasn’t the case here. We sincerely apologise for the disappointment caused to both you and your mother. I have reached our directly via email to look into this for you. Best wishes, Ellie

Posted 1 month ago

“I recieved flowers from prestige flowers for my birthday that arrived with wilted roses and lasted a few days. Contacted them and did not hear anything. Then just spoke to customers services to send images. Sent images and now being ask to do other stuff!!! I don't have the time for all of this & think it's a absolute disgrace. I would not recommend this company for flowers. Customer service cleary want unhappy customers. Unbelievable not help at all.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. We deeply regret that the flowers you received arrived wilted and didn’t last as they should have, especially for such a special occasion. Our goal is always to resolve any issues quickly and efficiently, and I apologise if the process feels overly complicated or frustrating. Your time is valuable, and we regret that our efforts to gather the necessary details caused further inconvenience. I have contacted you directly via email to hopefully resolve this for you. Best wishes, Ellie

Posted 1 month ago

“Your website is so difficult to navigate, with all your add ons and hard sells . It took me 4 attempts to finally place the order Simplify things guys”

Helpful Report

Posted 1 month ago

Hello Christopher, Thank you for sharing your thoughts with us. We’re truly sorry to hear that you found our website difficult to navigate. We aim to offer a great selection of options, but we understand that the add-ons can sometimes feel overwhelming. Your feedback is invaluable, and we will certainly take it into consideration as we work on simplifying our ordering process. We appreciate your patience in placing your order and hope that you'll consider us again for your future needs. Warm regards, Rosie

Posted 1 month ago

“The flowers were fine, much appreciated by my sister in law for her 60th birthday. However, the price you see is not the price you pay, beware of all the add ons, it works out cheaper to go with interflora.”

Helpful Report

Posted 1 month ago

Hello Tony, Thank you for your feedback. We’re glad to hear the flowers were appreciated but truly sorry for any confusion regarding pricing. We strive to be transparent about costs and understand that extra charges can be frustrating. We do aim to provide a great selection of flowers and a service that meets our customers' expectations. Your comments will be used to improve our clarity and pricing structure going forward. We appreciate you sharing your thoughts and hope you'll consider giving us another chance in the future. Warm regards, Katie

Posted 1 month ago

“Hampers not worth the money do mot buy from them”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that you felt the hampers didn't provide value for the money spent. We strive to deliver quality products, and it's disappointing to know we fell short in your case. Your input is very important to us, and we'll take it into consideration as we continue to improve our offerings. We hope you'll reconsider and give us another chance to change your mind in the future. Warm regards, Katie

Posted 1 month ago

“I sent my friend the Rose’s and Lilly’s bouquet as a birthday present . It arrived on time ordered for next day delivery but the initial time frame was all wrong . Despite this the flowers in the boquet were very sparse and few nothing like the pictures indicated. Having looked at some of the other reviews after receiving the parcel it seems uniform for deliveries yesterday I will attach picture of the damaged and dying flowers I received. I am far from impressed by the service provided and disappointed after having spent a considerable amount of money on a product to have it not be fit for purpose. I would like something to be done about the quality of the products you are sending out and your images to show a try representation of what will be recieved also compensation in a way of a refund as what I recieved was not fit for purpose. I had hoped to be a returning customer however after that experience and without any guarantee this would improve I cannot see myself coming back to purchase again.”

Helpful Report

Posted 1 month ago

Hello Grace, Thank you for your review, and I’m truly sorry to hear about your disappointing experience. We sincerely regret that the bouquet did not meet your expectations, especially as it was a gift for such an important occasion. While I’m glad the delivery was on time, we are sorry that you felt the quality and presentation of the flowers fell short of what was promised. This is not the standard we aim to deliver, and I can only imagine how frustrating this must have been for you and your friend. I have located your order and can see that our customer service team are looking into this for you and we hope that this can be resolved! Warm regards, Katie

Posted 1 month ago

“I ordered flowers for next day delivery for my friends retirement night on Saturday 30 December 2024 and was shocked to find out these were getting delivered by Royal Mail on Tuesday 2 December 2024 therefore they sat in their delivery office for over 4 days, without any water. I complained and was told my delivery charge would be refunded. Very poor and disappointing response. Fresh flowers is what I paid for and this is not what I got.”

Helpful Report

Posted 1 month ago

Hello Mhairi, Thank you for sharing your feedback. I’m very sorry to hear that your order did not arrive as expected, and I sincerely apologise for any disappointment this caused. Due to the distance between our distribution centre and the delivery address, transit times can occasionally be longer, as noted on our website. Upon reviewing your order, I can confirm it was delivered on the 1st, with the flowers dispatched on the evening of the 29th. To ensure the bouquet stays fresh during its journey, we include an Aqua Pack/Liquid Gel. However, if there were any issues with the flowers upon arrival, please send us some images, and we’ll be happy to investigate this further for you. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 month ago

“Would not recommend them. The flowers I ordered were delivered to another person and the costumer service does not help with anything. They do not hold responsibility at all. Tried emailing them on the issue and no answer whatsoever. I feel very disappointed. Should have read the reviews before ordering.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the confusion surrounding your delivery and the lack of responsiveness from our customer service team. Upon reviewing the tracking details, I can confirm that your order was delivered to the correct address before 1 pm on the chosen date as requested. We’re truly sorry that our team was unable to provide further assistance and understand how frustrating this situation must have been for you. Please know that we value your feedback and will work to improve our service. Warm regards, Tom

Posted 1 month ago

“Spent hours trying to order Kept coming up With different excuses always had trouble trying to pay Gave up”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced while trying to place your order. We understand how frustrating technical issues can be, and we regret that this experience led you to give up on your purchase. Please know that we’re constantly working to improve our processes and your comments will help us address these issues. If you decide to give us another chance, we would love to assist you more smoothly next time. Warm regards, Ellie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 270,919 reviews