Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,343 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t expect them to let you know if your flowers are not delivered for any reason. Where not interested in resolving to any extent, will go elsewhere”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their thoughts and experiences. We sincerely apologise for any inconvenience caused by the issue you encountered regarding our lack of communication regarding undelivered flowers. We understand that it is crucial for us to keep our valued customers informed about any delivery issues, and we apologise for falling short in this aspect. Royal Mail should have sent the tracking link to the email address you used on the account with all the delivery updates. I am very sorry if this did not happen. I will feed this back to the relevant department. Warm regards, Rosie

Posted 2 months ago

“DO NOT USE. My daughter ordered brilliant sunshine bouquet and a bunch of lilies arrived. When she complained she got told we always use the exact flowers, but on some occasions substitutes may be made. They have substituted the whole bouquet with one variety of flower. I have not received what she paid for and certainly fails under trade description act.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your valuable input and apologise for any inconvenience caused. I am very sorry to hear that the flowers did no meet your expectations and I do apologise for any disappointment caused on this occasion. It does sound like the incorrect bouquet was received. If this has not been resolved, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 2 months ago

“Very disappointed with the flowers that were delivered for my mother's 100th birthday. Certainly not the same as the picture on the website”

Helpful Report

Posted 2 months ago

Hello Jane, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate hearing from our customers and value your input. We would like to sincerely apologise for the disappointment you and your mother experienced with the flowers delivered for her 100th birthday. We understand that they did not match the picture displayed on our website, and we deeply regret any inconvenience caused. Your feedback is extremely valuable to us as it helps us identify areas for improvement. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Whenever I have used Prestige Flowers they have provided beautiful flowers and a reliable service.”

Helpful Report

Posted 2 months ago

Dear Annabelle, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and your support. Once again, thank you for choosing Prestige Flowers and for taking the time to share your positive experience. We are grateful for your trust and support. Warm regards, Rosie

Posted 2 months ago

“worst experience ever!!!!!!!! first of all they missed my daughters birthday. the customer service woman was ridiculous and not informed. then the flowers which were very expensive for the largest size were not full at all. DO NOT UISE THIS PLACE. YOU WILL BE DISAPPOINTED. one star is even too much”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate your honesty and your willingness to let us know about your disappointment. We sincerely apologise for the unfortunate circumstances surrounding your daughter's missed birthday. We understand how important such occasions are, and we deeply regret the inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 2 months ago

“The range of flowers on offer is outstanding as is the quality and price. My friends and family are spread far and wide so we use Prestige Flowers as they are have always delivered on time and in great condition. Prestige clearly understand that flowers are personal and the care they take to ensure this, shows they know how important that is. Thank you Prestige Flowers.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We are incredibly grateful for your kind words and thrilled to hear that you find our range of flowers outstanding, as well as appreciate the quality and price. It brings us great joy to know that we have been able to bring joy and happiness to your loved ones, no matter how far they may be.

Posted 2 months ago

“I ordered the (Large) bunch of roses and Lilies to my sister for her birthday. They arrived in a small box that was left on the doorstep. Small bunch that was not worth the money/postage that was nearly £50. I complained but was told that the Lilly’s were in bud form! There was 2 stems of Lilly’s and 7roses! £37.49! Plus delivery charges! I do not recommend this company.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your experience with us regarding your recent order of roses and lilies for your sister's birthday. We truly appreciate your feedback and are sincerely sorry for the issues you encountered. We understand your disappointment with the size of the bouquet and the fact that it arrived in a small box on the doorstep. We apologise for not meeting your expectations in terms of value for money and the presentation of the flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Very much a returning customer. Always find what I want at a good price. Easy to use web site, flowers look like the picture. I will be back!”

Helpful Report

Posted 2 months ago

Dear Kathleen, thank you so much for leaving us a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with Prestige Flowers.

Posted 2 months ago

“One star awarded only so I could leave a review, probably the worst bouquet I've every come across, the flowers very poor quality and half dead, I've put better in the bin. Don't use this company.”

Helpful Report

Posted 2 months ago

Dear Rose, thank you so much for taking the time to provide us with feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the poor quality of the bouquet you received, and we understand that this must have been a disappointing experience for you. It is certainly not the level of service or product we strive to provide to our customers. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Paid over £50 for a 'large' rose and lily arrangement with vase for ny mum. Popped round 4 days after delivery and they are almost dead! Emailed only to be told as it was after 3 days they couldn't do anything but offered me a £10 voucher. I obviously declined. Will definitely not be ordering from them again. To say I'm disappointed is an understatement. Avoid them; it's just not worth the money or risk.”

Helpful Report

Posted 2 months ago

Hello Karen, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the disappointment you've experienced with your recent order. It is certainly not the quality or level of service we strive to provide to our valued customers like yourself. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“I purchased online for flowers to have next day delivery, 17th September 2024 should be the delivery date. Received a notification from Royal Mail to say expected delivery 18th September 2024. Which will be too late as this is for a lady who is retiring on the 17th and will not be back into work after that date. I’m very disappointed and dissatisfied with this. The flowers were not cheap and I feel that I have completely wasted my money. Not happy!”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your valuable input. We would like to extend our apologies for the inconvenience caused by the delay in the delivery of your flowers. We understand the significance of the retirement occasion and the importance of timely delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“When the flowers arrived the roses were dead. The rest of the flowers lasted 2 days. This was so disappointing for the recipient. This is a terrible service and I would like my money back. Kathleen McDonald”

Helpful Report

Posted 2 months ago

Hello Kathleen, thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate it when customers like yourself share their thoughts and concerns. We would like to extend our deepest apologies for the disappointing condition in which the roses arrived and for the short lifespan of the remaining flowers. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for the recipient. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Absolutely terrible. Ordered over a week ago, was told was gonna e delivered in the morning as part of a present. Not arrived on time Not arrived on the day. Rude customer service didn’t even get offered a refund let alone a discount for being messed arround. Was told the only care about 24 hour orders dosnt matter that you ordered a week ago!!”

Helpful Report

Posted 2 months ago

Hello Luke, thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your willingness to share your thoughts, as it helps us improve our service. We apologise for the inconvenience caused by your order not being delivered on time. Our team strives to ensure prompt delivery, and we regret that we fell short in this instance. We understand how important it is for gifts to be received on time, especially when they are part of a present. We are truly sorry for any frustration caused by the lack of a refund or discount being offered when you reached out to our customer service team. This is certainly not the level of service we aim to provide. We value each of our customers and their satisfaction is our top priority, regardless of when the order was placed. Once again, we appreciate your feedback and apologise for any inconvenience caused. Warm regards, Rosie

Posted 2 months ago

“DO NOT ORDER FROM THIS COMPANY!! You will regret it. Flowers arrived 2 days late and they were for a birthday. I ordered the large option for the flowers and they looked like the standard size, I was very disappointed. I want a refund the flowers were rubbish and don’t get me started on the customer service and all the excuses they were coming up with as to why the flowers were not delivered on the day as requested. Save yourself the grief and order from somewhere else.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely apologise for the inconvenience caused by the delayed delivery of your birthday flowers and the disappointment you felt with the size of the arrangement. We understand that receiving flowers late for a special occasion can be incredibly frustrating, and we apologise for any inconvenience this may have caused. We also regret that the flowers did not meet your expectations in terms of size and quality. This falls short of the high standards we aim to provide for our customers. Once again, we apologize for any disappointment and inconvenience caused. We appreciate your honesty in bringing these matters to our attention. Best regards, Prestige Flowers Customer Care Team

Posted 2 months ago

“Shocking ,do not waste your money, birthday flowers arrived looking half dead wrapped in black cellophane so so upsetting and disappointing and not cheap,company not willing to accept any responsibility (DO NOT USE)”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and value your input. We would like to extend our sincere apologies for the disappointing and upsetting condition in which your birthday flowers arrived. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Do Not Use. Absolutely shocking service. Royal Mail did not deliver expensive anniversary flowers, when I chased Prestige Flowers they kept telling me that Royal Mail attempted delivery. I had been home all day, they hadn’t! Seems I’m not alone looking at the trail of poor reviews. When I repeatedly pointed this out they eventually said they wouldn’t help and would challenge if I cancelled my card payment. To date, still no sign of any flowers, though I expect they are somewhat dead by now. Odd that any company would happily take your money and not give two hoots if you even receive their product!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to provide your feedback on your recent experience with Prestige Flowers. We sincerely appreciate customers like you who share their experiences with us, as it helps us identify areas for improvement. We would like to apologise for the shocking service you received, as well as any inconvenience caused. It is indeed disheartening to hear that Royal Mail did not deliver your anniversary flowers. We understand how frustrating this must have been, especially considering that you were home all day waiting for the delivery. Please accept our sincere apologies for the inconvenience caused by our failure to deliver your flowers and the subsequent lack of assistance from our customer service team. We deeply regret that we failed to live up to your expectations, as customer satisfaction is our utmost priority. Warm regards, Rosie

Posted 2 months ago

“Paid for a morning delivery on Friday 13.09.24. Mum had popped out with the dog and Royal Mail didn't leave the flowers as they have to be signed for. Still haven't arrived at Midday on 16.09.24. Contacted Customer Services who just ignored the complaint and were useless. Will not use this company again.”

Helpful Report

Posted 2 months ago

Hello Jonathan, Thank you for your feedback, and we're truly sorry for the inconvenience you've experienced. We understand how frustrating it must have been for the flowers to not be delivered as expected and for the delay in resolving the issue. We understand your preference for the delivery to be made even if the recipient is not present. However, for orders with special 1 pm delivery, a signature from the recipient is required. Unfortunately, this means we are unable to leave the bouquet in a safe place or with a neighbour. I can see that this order has now been delivered. If there are any issues at all with the flowers, please send us some images to enquiries@pretsigeflowers.co.uk with your order number and 'REVIEW' in the subject and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“Easy to order on line. Products are fabulous. Arrived on time as always. I won't be using any one else from now on Prestige is the only one for me. Flowers last for a long time and the rose plants are amazing. I love getting vouchers too, every little helps.”

Helpful Report

Posted 2 months ago

Hello Angela, Thank you for your wonderful review! We’re thrilled to hear that you find our products fabulous and our service reliable. It’s great to know the flowers and rose plants are lasting well and that you appreciate the vouchers. We look forward to continuing to serve you and are grateful for your loyalty to Prestige.

Posted 2 months ago

“I ordered a bouquet with chocolates to be delivered today 15/9/24 as we were meeting for a meal. The flowers were never delivered as guaranteed and I will be requesting a full refund (£63.47), as it was for a hen do today for my daughter. Very poor and have been let down and very disappointing.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. Your feedback is extremely valuable to us, as it helps us identify areas that need improvement and allows us to provide better services in the future. We sincerely apologise for the inconvenience you experienced with your order. We understand how important it was for your daughter's hen do, and we genuinely regret that we let you down on such a special occasion. We fully acknowledge the disappointment and frustration this has caused you and your family. I have checked the tracking on your order and can see that delivery was attempted on the correct date. However, the address was inaccessible. It was then successful when attempted again this morning. Warm regards, Katie

Posted 2 months ago

“My partner ordered a September bouquet Approx a quarter of the flowers in the picture In the bin in 4 days dead . The roses died in 2 days”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your valuable input and apologise for the disappointment you encountered. We are genuinely sorry to hear that the September bouquet you received did not meet your expectations. We understand how disheartening it can be to see a significant portion of the flowers perish within such a short period. Furthermore, we are concerned to learn that the roses in particular wilted in just two days. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,343 reviews