Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,740 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive ordered from prestige flowers a few times now, they are reliable and deliver straight away. I have never had any issues and the flowers always turn out beautiful and fresh.”

Helpful Report

Posted 1 month ago

Hello Billie, Thank you so much for your fantastic 5-star review! We're overjoyed to hear that you've consistently found us reliable and that your flowers always arrive beautiful and fresh. Best wishes, Katie

Posted 1 month ago

“Unfortunately some of the stems were broken and some of the flowers look a bit worse for wear. Unfortunately it is not letting me upload the photos. Very disappointed with the quality of flowers for the price.”

Helpful Report

Posted 1 month ago

Hello Richard, Thank you for your review. We're very sorry to hear that your flowers arrived in less-than-perfect condition, and we sincerely apologise for any disappointment caused. I have reached out via email requesting some photos of the bouquet. Once we receive them, we’ll be able to investigate further and assist you. Best wishes, Ellie

Posted 1 month ago

“This is the last time I shall use Prestige Flowers. I ordered flowers for a friend’s special birthday. When they arrived, half the flowers were dead and some of the flowers had lost their heads. Instead of the flowers being arranged on show they were put in the bin. Needless to say I am very upset that Prestige have treated me like this.”

Helpful Report

Posted 1 month ago

Hello Karen, Thank you for your review. We’re truly sorry for any disappointment caused by the flowers you received on this occasion, as this was never our intention. I’ve reached out via email to locate your order and investigate this further for you. Best wishes, Ellie

Posted 1 month ago

“I RECEIVED A DELIVERY AT CHRISTMAS. MY GRANDSON SENT ME FLOWERS. THIS IS HOW IS GOT THEM .”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding your Christmas delivery. We appreciate you sharing your experience with us and understand how special receiving flowers can be. If there’s anything specific about your order that you would like us to address, please feel free to reach out. Your satisfaction is important to us, and we’re here to help! Warm regards, Katie

Posted 1 month ago

“ref my order:8503025 REALLY LOVELY SERVICE, VERY NICE & FRIENDLY DELIVERY, ON TIME, AND EFFICIENT!! BIG THANK YOU!!”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your amazing 5-star review! We’re so glad to hear that you enjoyed our lovely service and that the delivery was friendly, timely, and efficient. Your kind words mean a lot to us and motivate our team to keep providing the best experience possible! A big thank you to you for choosing Prestige Flowers! We can't wait to serve you again soon! Best wishes, Katie

Posted 1 month ago

“Flowers never arrived on they day it was booked for, and the courier put it down to a 'failed attempt of delivery' despite being home all day. Prestige Flowers customer service were extremely unhelpful, only repeating what was said on the couriers website.”

Helpful Report

Posted 1 month ago

Hello, Thank you for bringing this to our attention. We truly regret that your flowers did not arrive on the expected date and that you experienced a lack of support from our customer service. It’s disheartening to hear about your experience. We appreciate your feedback as it helps us identify areas for improvement in our service. Please know that your satisfaction is important to us, and we are committed to ensuring a better experience in the future. Best wishes, Tom

Posted 1 month ago

“I ordered January birthday flowers for a friend. Disappointed, the delivered flowers were no where near the photo shown on website. Very few flowers were in the bouquet not worth the money spent. I cannot recommend to anyone. Sorry.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointment with the flowers. It’s unfortunate that the bouquet did not match the expectations set by the photo online, and I understand how that can be frustrating. We do advise in the description that the image shown on the website is a medium size bouquet. As you purchased the standard size, there are fewer stems in this. We continuously strive to deliver quality products, and your comments will help us in addressing these discrepancies. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 1 month ago

“Ordered the joyful bouquet of flowers paid the extra £10 to get the large bouquet i am glad I did as the bunch is so small. Definitely not worth be money. Could have got a nicer and bigger bouquet form asda for £10. Definitely not £40 worth of flower's”

Helpful Report

Posted 1 month ago

Hello Donna, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that the bouquet you received did not meet your expectations. It’s disappointing to know that you found the size underwhelming, especially after opting for the larger option. We appreciate your feedback and will be taking it on board as we continuously aim to improve our offerings. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. If you have any images of the bouquet, please could you kindly send them to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“My go to for flower gifts, always delivers on time and amazing quality! Got the option to add other nice bits too, I wouldn’t go anywhere else for flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your fantastic 5-star review! We’re thrilled to be your go-to for flower gifts and to hear that our quality and timely delivery have consistently impressed you. It's great that you appreciate the option to add extra treats too; we love making your gifting experience even more special! Thank you for choosing Prestige Flowers, and we look forward to serving you again soon! Best wishes, Katie

Posted 1 month ago

“Terrible Company! I paid for next day 24 hr Tracked delivery. 4 days have gone by and the flowers have NOT arrived. Unreliable untrustworthy company. Avoid at ALL cost! The response of this company is a slap in the face. BEWARE they are very quick to point out their T&C's that state contrary to their BIG LETTERS statement "Order by 10PM for next day delivery" that what it actually means is maybe in 3 days....then they will look into it! Outrageous! Don't believe a word there cowboys say. They will take your money and run!”

Helpful Report

Posted 1 month ago

Hello Danny, Thank you for sharing your experience, although we are truly sorry to hear about the issues you faced with your order. We understand your frustration regarding the delivery timeline, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us, and we take your concerns seriously as we strive to improve our services. We are committed to addressing these matters and ensuring a better experience for all our customers. If this has not been received today, please let us know and we can assist further. Best regards, Tom

Posted 1 month ago

“Not worth the money, flowers were of very poor quality definitely will never be buying from them again!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We sincerely apologise for the experience you had with the flowers you received. It's disheartening to hear that they did not meet your expectations, and we completely understand your frustration. Please know that we value your input and will be examining our quality standards closely to ensure improvements are made. We appreciate you taking the time to share your thoughts. Best regards, Rosie

Posted 1 month ago

“I am a returning user because I find your website easy to use, with good illustrations, choices and prices. I use it from my home country(Australia) to my family in England and they tell me how they love to receive the flowers and how lovely they are.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you find our website easy to use and that your family in England loves the flowers you send. It’s our goal to create a seamless experience for our customers, no matter where they are in the world! We truly appreciate your loyalty and can’t wait to assist you again in the future! Best wishes, Katie

Posted 1 month ago

“My mother received her flowers and 3 of the Lillie's was broken in the packaging not well packed. Very disappointing. Was it damaged yes”

Helpful Report

Posted 1 month ago

Hello, Thank you for bringing this to our attention. We're truly sorry to hear about the damage to the lilies in your recent order. It’s disappointing to know that the packaging did not meet our standards, and we understand how frustrating this can be. Your feedback is invaluable to us, and we will be reviewing our packing processes to ensure this doesn't happen again. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 month ago

“I’ve just had a very awkward conversation with a friend about their delivery of flowers I sent a while back. They were too embarrassed at the time to share a photo, but as I mentioned that I was going to use Prestige Flowers again this week, she showed me. It’s shocking!!! How is this company still running!!?? I even paid for a years free delivery up front. I have sent 4 orders to date and can only imagine what they all looked like!! I’m signing out of the App and will never use or recommend this company, in fact I shall show people the photo!!! Utter disgrace.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to express your concerns. We are genuinely sorry to hear about your friend's reaction to the flowers, and we completely understand how disappointing this must be for you. Our goal is to provide beautiful arrangements that bring joy, and it's disheartening to know we've fallen short in your experience. We appreciate your feedback and take it seriously. Best regards, Rosie

Posted 1 month ago

“I wouldn't use them again, ordered a bouquet of flowers for my mum after a bereavement. The flowers arrived late, the flowers themselves don't look in the best condition and paying extra for a 'large' bouquet is a rip off. The bouquet is anything but large and the flowers look to be a similar quality to supermarket bunches but with a huge mark up. I tried contacting customer service about the delay but they couldn't care enough to get my name right never mind help with the problem! Absolutely would not recommend”

Helpful Report

Posted 1 month ago

Hello Lauren, Thank you for your feedback and for sharing your experience with us. We're deeply sorry to hear about the issues you faced with your order, particularly during such a sensitive time. It's our priority to provide high-quality products and exceptional service, and we're disappointed to know we've let you down. We apologise for the delay and the quality of the flowers not living up to your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your experience is important to us, and we'll be addressing your concerns with our team to ensure this does not happen again. I sincerely apologise for any upset caused by the error in the email from our team. While I can see that your name was correctly addressed in the initial response, there was a typing error in the follow-up. I will address this with our team to ensure we provide the care and attention you deserve in all communications. Best regards, Rosie

Posted 1 month ago

“Ordered a large bunch of flowers for my mum's 80th Birthday. Flowers look nice, though LARGE THEY ARE NOT !!! They are similar in size to a regular bunch you'd buy in the Supermarket for a quarter of the price. Extremely disappointed and won't be buying again and ensuring no one else I know does either. Prestige is close to false advertising”

Helpful Report

Posted 1 month ago

Hello Justin, Thank you for your review and for sharing your experience. We're genuinely sorry to hear that the flowers did not meet your expectations, especially for such a special occasion as your mum's 80th birthday. We aim to provide delightful arrangements that truly reflect the love and sentiment behind each order, and it's disappointing to know we fell short in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 1 month ago

“Sent a bouquet for my Mums birthday, they were delivered on time even with the recent bad weather and she text me to say they were the nicest bunch of flowers she had ever received. Thank you very much”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that your mum loved her birthday bouquet and that we were able to deliver on time despite the weather. It’s always our goal to bring joy with our flowers, and we’re thrilled that we could make this occasion special for you both. We truly appreciate your kind words and thank you for choosing Prestige Flowers! Best wishes, Katie

Posted 1 month ago

“What a disappointment. The flowers arrived with a smashed vase. I don't think we shall order again”

Helpful Report

Posted 1 month ago

Hello Alan, Thank you for taking the time to leave your feedback. We're truly sorry to hear about the condition of the vase upon delivery; that's certainly not the experience we aim to provide. We want every order to be perfect, and it’s disappointing to know we missed the mark this time. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Best regards, Katie

Posted 1 month ago

“There should be 0 stars available!My husband ordered a beautiful bunch of roses,beautiful online only because when it arrives there is different story. Got the flowers delivered yesterday afternoon, today morning 8 am when got downstairs, the roses were dead. Contacted the customer’s service telling them what happened and they reply was that the roses are ok from their point of view just to remove the safe guard. Even the roses where dead, weak didn’t stay up the rose flower, was laying one side . From there point of view they look great. Well vent on tiktok a lot of beautiful roses , flowers all with paid partnerships. I tell you something, dont give flowers for free for paid partnerships and advertise and to the customers that pay you send the left overs . I paid for these flowers, my husband wanted to order beautiful flowers for my 30th . Got a bunch of dead roses . Last time I ever use these company . Better use Tesco, there flowers last forever and with 10£ can buy same bunch of roses that here paid 50£ never again!”

Helpful Report

Posted 1 month ago

Hello Alexandra, Thank you for taking the time to share your experience. We're truly sorry to hear that the roses did not meet your expectations, especially for such a special occasion. It’s disheartening to know that you received flowers that were not in the condition you anticipated. We take your feedback seriously, and please know that we are committed to improving our quality. Your comments will be valuable in helping us ensure a better experience for our customers in the future. Best regards, Katie

Posted 1 month ago

“My partners birthday was coming up and I wanted to get some nice flowers to celebrate. I came across prestige online and the bundles looked wonderful. Only after ordering and receiving the flowers I was very disappointed! I went for the takal display and also went for the larger option so to match the good looking picture they show online. But after receiving the flowers they were half the size and half dead!! After paying £60 in total I was expecting a glorious, beautiful bunch of flowers. Only to receive something I could have gotten from the local supermarket for less than a quarter of the price! I will never order from this site again or recommend to anyone! Absolute waste of money! Also not letting me upload photo on this page! How convenient!! Order number 8497336”

Helpful Report

Posted 1 month ago

Hello Jodie, Thank you for taking the time to share your thoughts. We're truly sorry to hear that the flowers you received did not meet your expectations. We strive to create arrangements that bring joy and celebrate special occasions, and it’s disappointing to know that we didn’t succeed in your case. We understand how feelings of disappointment can arise when what you receive doesn’t match what you envisioned. Your feedback is invaluable to us, and we will use it to improve our offerings going forward. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,740 reviews