Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,646 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT WASTE YOUR MONEY!! Maybe contact a local florist who would do a much better bouquet. I ordered a large bouquet, but my sister received a small bunch of flowers! This was the response, I wonder how many more people feel duped? I have added a photo of what I ordered to what was received. This was the response from Prestige flowers - Upon careful review of the photographs you provided, our Florist Manager has confirmed that there was an error in the size of the bouquet delivered. Instead of the Large size that you ordered, a Medium size bouquet was sent out. We sincerely apologise for this oversight. To compensate for this issue, we would like to offer you £5.00 voucher to be used towards a future order. No thank you! Lesson learned, I will not be buying from Prestige Flowers and I will be spreading the word that others' shouldn't either. A full refund would have been more appropriate.”

Helpful Report

Posted 4 months ago

Hello Andrea, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us didn't meet your expectations and that the bouquet fell short of what you ordered. We understand how disappointing this can be, especially when you want to make a special occasion memorable. I appreciate your detailed feedback, which helps us identify areas where we can improve our service. While I acknowledge your feelings towards the offered compensation, we sincerely value your input as we continually strive to enhance our customer experience. I have contacted you via email. Best wishes, Ellie

Posted 4 months ago

“DO NOT BOTHER WASTING YOUR TIME OR ENERGY ON THIS COMPANY. Totally appalled at the lack of compassion given over a late delivery but no its ok cause its in the small print that even though you choose and pay for a delivery day its not guaranteed and they have three days in which to deliver them, 😡😡😡 yes cause its not like you want them for a special date do you. Also looked nothing like the picture and didn't look as big as the picture, but without an aerial view they can’t do anything. They were a gift. Really????? Why would i get the person they were delivered to sort out their shoddy gift. Speechless and £60 out of pocket. I repeat. DO NOT USE.”

Helpful Report

Posted 4 months ago

Hello Julia, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience. We understand how disappointing it can be when expectations aren’t met, especially for a special occasion. Your concerns about the delivery timeline and the appearance of the flowers are important to us, and we genuinely appreciate your comments. We strive to provide transparent information regarding our delivery process, and it's clear we fell short this time. Thank you for bringing this to our attention, and we sincerely apologise for any distress caused. Best regards, Katie

Posted 4 months ago

“If I could give 0 stars I would. I paid £30+ for a large bunch of flowers for my mums birthday and all that was received was the tiniest, broken 'arrangement'. I would never recommend this company to anyone. Do not use!!!!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your disappointment with your recent order. We aim to deliver beautiful arrangements, and it is disheartening to know that we let you down on this occasion. Your experience is important to us, and we’d appreciate the opportunity to investigate this further. Our team has contacted you via email. Best wishes, Katie

Posted 4 months ago

“Excellent website easy to use, good prices and excellent delivery service”

Helpful Report

Posted 4 months ago

Hello Sharon, Thank you so much for your fantastic review! We're delighted to hear that you found our website easy to navigate, and that our prices and delivery service met your expectations. Your feedback means a lot to us, and we’re here to help whenever you need. Best wishes, Katie

Posted 4 months ago

“An outstanding bouquet delivered to my friend, very prompt and good quantity of flowers for the money. This is the 2nd time I have used Prestige the last bouquet lasted nearly 3 weeks. Thankyou”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your kind words and for choosing us again! We're thrilled to hear that your friend enjoyed the bouquet and that you found it both beautiful and great value for money. Knowing the last arrangement lasted nearly three weeks is wonderful feedback! We look forward to delivering more smiles for you in the future. Thank you! Best wishes, Katie

Posted 4 months ago

“Ordered flowers from NZ for my mums birthday, requested delivery 28/10 and no sign of them!!! Don’t offer delivery dates you know you can’t meet, very disappointing.”

Helpful Report

Posted 4 months ago

Hello Jan, Thank you for your review. We’re very sorry to hear about your experience and for any disappointment caused on such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused. I can see that this is out for delivery today. Warm regards, Katie

Posted 4 months ago

“I am very impressed with the ease in which I was able to use your website to order flowers for my cousin who has just lost her Mother. I tried placing an order with another Aberdeen Florist but wasted so much time trying to get through to the payment section. I left a message, but have heard nothing.”

Helpful Report

Posted 4 months ago

Hello Lorna, Thank you so much for sharing your experience. We're truly sorry for the circumstances of your order, but we're glad our website made the process easier during this difficult time. It’s wonderful to know that our straightforward ordering and payment system helped you send flowers to your cousin when it mattered most. If you ever need anything further, please don’t hesitate to reach out. Best wishes, Katie

Posted 4 months ago

“Super easy to use and next delivery available”

Helpful Report

Posted 4 months ago

Hello Alex, Thank you for your feedback! We're thrilled to hear you found our service easy to use and enjoyed the convenience of next-day delivery. We hope the flowers are well received and enjoyed! Best wishes, Katie

Posted 4 months ago

“Prestige flowers should stop using The Post Office for deliveries , the flowers arrived two days late and appeared to have been kicked around the sorting office , some of the flowers were squashed and had broken stems and were embarrassing to present to my wife . Next to a bunch some friends had bought from Lidl , they just look like petrol station flowers. I know it's not Prestige's fault but I feel I should get a partial refund . Please note flowers on right in photo are from Lidl”

Helpful Report

Posted 4 months ago

Hello Martin, Thank you for your review. I’m truly sorry to hear about the state of the flowers upon arrival—this isn’t the quality we aim to deliver, especially for such an important gift. We understand the impact of delayed deliveries, and while we do rely on third-party couriers, your experience matters to us. If you could reach out directly with your order details, we’d be happy to review this further and discuss a suitable resolution. Thank you for bringing this to our attention, and we apologise for any disappointment caused. Best wishes, Ellie

Posted 4 months ago

“Spent an hour looking for a company to send flowers to UK. Found YOU a very clear concise and varied site . Thank you I'll use you again!❣️”

Helpful Report

Posted 4 months ago

Hello Ann, Thank you so much for your fantastic review! We're delighted that you found our site clear and varied. Your kind words truly motivate us to keep improving. We look forward to serving you again and hope to make your next experience just as great!

Posted 4 months ago

“Most disgusting flowers ever I sent these to my sister who gave birth when she received them they were nothing like the picture contacted the company got no reply do not order from these ever again”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry to hear about your experience. Sending flowers to celebrate such a special occasion should be a positive experience, and I apologise that we missed the mark. Our goal is to provide quality arrangements and reliable service, so it’s disappointing to know we fell short. If not done already, please send us contact us at enquiries@prestigeflowers.co.uk with your order number and we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“Extremely disappointed at the quality of flowers and customer service. I ordered and paid extra for a large bundle of country flowers costing about £45 for my sons’s wedding Anniversary but what was delivered was a very poor thin dry and scraggly version of the photo on the website. with a few flowers missing despite paying the extra £10 for a large bundle! I complained by email and sent photos but was told they could see no problem!!! Their customer service and quality of flowers are extremely disappointing. By the way despite paying extra for a next Day delivery and getting an email that flowers would be delivered between 9am and 1pm next day, it was delivered next night after 7.30pm causing inconvenience for the recipient. I will never order from prestige again. Worse experience ever!”

Helpful Report

Posted 4 months ago

Hello Sohie, Thank you for your review. I’m truly sorry to hear about your experience and the disappointment it caused. We aim to provide high-quality flowers and exceptional service, and it’s clear we did not meet those standards in your case. Concerning the delivery of your order, the tracking link indicates it was delivered at 2:40 PM on the correct date. I apologise for the delay outside the estimated timeframe, but we do clarify that this is only an estimate and not a guarantee. Thank you for your understanding. Warm regards, Katie

Posted 4 months ago

“Ordered a large bunch of flowers for my mother’s 80th birthday that cost 45 pound. When they arrived they looked like something you buy from Tesco for £8 really disappointed with these”

Helpful Report

Posted 4 months ago

Hello Mary, Thank you for your review. I’m really sorry to hear that the flowers you ordered for your mother’s 80th birthday didn’t meet your expectations. We strive to deliver beautiful arrangements, and it’s disappointing to know that we fell short in this case. Your feedback is important to us, and I’d love to look into this further to see how we can make it right. Could you please send us images of the bouquet to enquiries@prestigeflowers.co.uk? Please make sure to include your order number and the word "REVIEW" in the subject line. Thank you! Best wishes, Rosie

Posted 4 months ago

“Delivered on time however the gel in the bouquet had leaked and my Mom couldn't separate the card stuck to the ad leaflets to see who they were from. Appears the transportation needs some work. Won't use them again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I’m really sorry to hear about the leakage issue with your bouquet and the trouble it caused for your Mom in identifying the sender. We strive to ensure our flowers are transported safely, and it seems we have let you down this time. Your comments are valuable to us, and we will certainly address this with our team to improve our delivery process. Warm regards, Tom

Posted 4 months ago

“Flowers ordered for 30th wedding anniversary. The bouquet looked nice, but only lasted a few days. I ordered a box of luxury chocolates with the flowers which were very disappointing. Despite there being a guide on the back of the box explaining the assorted flavours they all tasted the same, faintly of marzipan and little else. It’s the first time anything chocolate has sat around my house uneaten ( even by the kids).”

Helpful Report

Posted 4 months ago

Hello Stuart, Thank you for your review. I’m sorry to hear that the bouquet didn't last as long as expected and that the chocolates were disappointing. We aim to provide high-quality products, and it’s clear we missed the mark this time. Your feedback about the chocolates is valuable, and I’ll be sure to pass it along to our team. Warm regards, Katie

Posted 4 months ago

“My friend and I were extremely disappointed in the quality and presentation of a so called ‘bouquet’ I ordered from this awful company. Contacted customer service who stated: ‘ Having reviewed the photographs you provided with our Florist Manager, we have determined that there are no apparent quality issues‘ Absolute rubbish. AVOID THIS COMPANY”

Helpful Report

Posted 4 months ago

Hello Linda, Thank you for your review. I’m truly sorry to hear that you and your friend were disappointed with the bouquet and the response from our customer service. We strive to provide high-quality flowers and excellent service, and it’s clear we fell short in this instance. Your feedback is important to us. Warm regards, Tom

Posted 4 months ago

“Ordered rose and lily arrangement and only received roses”

Helpful Report

Posted 4 months ago

Hello Graeme, Thank you for your feedback. I sincerely apologise for the oversight regarding your order. We aim to deliver the exact arrangements as promised, and it's disappointing to hear that we did not meet your expectations. Your experience is important to us, and we would like to investigate this further to ensure it doesn't happen again. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Warm regards, Tom

Posted 4 months ago

“What are all the negative comments about got me more paranoid than the Jewish in WW2... The flowers were so so good I reccomend this site for anybody who has real taste In flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us! We're so pleased to hear that you enjoyed the flowers and appreciate your recommendation. Your trust is invaluable, and we’re committed to maintaining a high standard for all our customers. We can't wait to welcome you back for your next order!

Posted 4 months ago

“I had to go round and round your website to place my order. It was a bit of a pain to do”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts about your experience on our website. We're sorry to hear that placing your order was a bit of a hassle. We understand that a smooth shopping experience is essential, and we appreciate your feedback as it helps us to improve. If you have any specific suggestions or further concerns, please feel free to reach out. We're here to help! Best wishes, Rosie

Posted 4 months ago

“Do not use! Ordered flowers for next day delivery for a Thursday, sat at the Royal Mail depot for two days before attempting deliver on the Saturday. Customer service say not their fault and they cannot guarantee next day delivery - don’t advertise as next day delivery then! Cannot comment on the flowers as still waiting for delivery but not hopeful after 3 days travelling (we are not in a difficult to deliver post code). Do not waste your money buying from here. Requested a refund but all I received was an apology which sounded like a cut and paste response. I paid for next day delivery flowers which you didn’t deliver so I’d like a refund.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry for the frustration and disappointment this has caused. We strive to ensure timely deliveries, and I apologise that this wasn’t the experience you received. While we rely on third-party couriers, we understand that delivery timing is crucial, especially when next-day delivery has been promised. We take your feedback seriously and would be happy to review your case further to find a solution. Warm regards, Ellie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,646 reviews