Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,355 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flowers for overseas occassions”

Helpful Report

Posted 5 months ago

Hello Julie, thank you for your outstanding 5-star rating of Prestige Flowers. We truly appreciate your feedback and support! We are thrilled to hear that you found our flowers to be great for overseas occasions. At Prestige Flowers, our aim is to provide stunning arrangements that can convey your love and warm wishes, no matter the distance. We take pride in sourcing only the freshest and most beautiful blooms, ensuring that your loved ones receive a memorable gift. Once again, thank you for choosing Prestige Flowers. We look forward to serving you in the future and making every occasion extra special for you and your loved ones. Best regards, Rosie

Posted 5 months ago

“The flowers that I received were at best 30% the size of the photo on the website. It was a miniscule bunch of flowers. The customer service is non-existent. I'd avoid at all costs. A total rip-off.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing these issues to our attention. We deeply apologise that the flowers you received were not up to your expectations. We strive to accurately represent our products, and we apologise for falling short in this instance. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Katie

Posted 5 months ago

“Seems good value, although haven't seen the flowers that were ordered yet. Site a little tricky to navigate on mobile phone.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to rate Prestige Flowers with 4 stars. We appreciate your feedback and are thrilled that you found our services valuable. Regarding your concerns about the flowers, we assure you that we take great pride in the quality of our floral arrangements. We understand that navigating our website on a mobile phone can be challenging, and we apologize for any inconvenience caused. We continuously strive to improve our website's usability to provide a seamless experience for all our customers. Thank you once again for choosing Prestige Flowers. We value your feedback and look forward to serving you in the future. Best regards, Rosie

Posted 5 months ago

“Hugely disappointed on bouquet ordered. Felt it was way smaller than the one I ordered adding extra money. Got email asking for feedback and answered honestly. Several emails back and forth with photos and told Florist Manager thought it was OK. Did feel they were condescending telling me that 'buds bloom' I would of never known that!!! Also several of the flowers were wilting or had died within days. This was meant to be a special gift to my sister who had just lost an extremely close loved one. I was very embarrassed when I saw the flowers. It made me look like a cheapskate. I would of never complained but they asked. Obviously don't expect that. Also I could not type on some of the questions below.”

Helpful Report

Posted 5 months ago

Hello Doreen, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and the valuable insights you have provided us. We would like to sincerely apologise for the disappointment caused by the size of the bouquet you ordered. We understand how important it is for your gift to reflect the sentiment you intended, especially during such a difficult time for your sister. We also apologise if our communication with you came across as condescending. Our intention was to provide you with accurate information about the floral arrangement, but we understand that this may not have been conveyed in the most empathetic manner. We apologise for any frustration this may have caused. Additionally, we are sorry to hear that some of the flowers in the bouquet wilted or died within days. We strive to deliver the highest quality products, and we are disappointed to hear that the longevity of the flowers did not meet your expectations. I am very sorry for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“I placed order with Interflora and they sub-contracted with these clowns who delivered wilted flowers for my mother's birthday. Pointless waste of money. Next time I'll grab flowers personally, not delivery.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I am very sorry to hear that you were disappointed with your recent order from us. Please note we are not associated with Interflora. I do apologise for any confusion caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 5 months ago

“Do not buy these flowers. The roses were dying when we received these and nothing like the picture shown. We sent a photo of the roses and they said it was just the outer leaves and to expect this so would not refund. We then sent another photo clearly showing it was the actual petals that were brown and asked for a refund. They said that as it was slightly faulty they offered a £15 voucher. As they whole bouquet was ruined and it was for a 60th birthday we said this was not good enough. They don’t even know the meaning of prestige!! Please don’t buy from this company as you will be disappointed. After a couple of more emails they said that they would not refund and to try with our card provider. Tried to upload photos but wouldn’t let me, funny that!!!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and bringing this matter to our attention. We apologise for the disappointment you experienced with the roses you received. It is truly disheartening to hear that they did not meet your expectations and were not as pictured. We understand how important it is for a special occasion like a 60th birthday to have a beautiful and flawless bouquet. I would like to look into this further. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 5 months ago

“I live abroad and find Prestige great for sending loved ones gifts for occasions when I can’t be there. I’ve received their flowers before as well as sending them as a gift and find they are always so fresh and beautiful!”

Helpful Report

Posted 5 months ago

Thank you so much, Levina, for your fantastic 5-star rating and for your kind words about Prestige Flowers. We truly appreciate your support and are thrilled to hear that you find our service great for sending gifts to your loved ones, especially when you can't be there in person. We take pride in the freshness and beauty of our flowers, and it's wonderful to know that you've experienced that firsthand both as a receiver and a sender. Thank you once again, and we look forward to serving you and your loved ones in the future!

Posted 5 months ago

“I spent £ 40- on a failed delivery of a birthday bouquet. The flowers arrived a day late, they were parched and of poor quality, the lilies never opened. When I complained to "customer service" I was addressed with automated AI responses, there was almost no human intelligent response from Prestige Flowers. After some wrangling I was offered a gift voucher for future purchases, equivalent to the value of the failed 24hours delivery charge. The third party carrier, Royal Mail, would give cash refund for a failed delivery, but Prestige Flowers refuses to pass on this cash refund to their dissatisfied customers. This is highly questionable business practice and it may well be in breach of contract law.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to share your concerns with us. We deeply apologise for the inconvenience caused by the late delivery and the poor quality of the bouquet you received. It is truly disheartening to hear that our customer service did not meet your expectations and that you were faced with automated responses instead of human interaction. This is certainly not the level of service we strive to offer. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Pls pls do not purchase any flowers from this company. I read some of the reviews and they were all mostly negative but stupidly still went ahead and ordered flowers for a colleague’s birthday. These photos were taken on the day of delivery! The flowers won’t last more than a few days with some already dead. I have emailed their customer service who have repeatedly said there’s nothing wrong with them. All they are willing to do is give a £15 credit when the bouquet cost a lot more?Absolutely disgusting. If they think delivering dead flowers is acceptable, what kind of company are they??”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We sincerely appreciate you bringing this matter to our attention. We extend our deepest apologies for the disappointment and frustration caused by the condition of the flowers delivered for your colleague's birthday. We understand how important it is for a gift to be fresh and beautiful, and we're truly sorry that this was not the case. I can see that our customer service team have reached our offering a replacement bouquet and they are awaiting your reply. Warm regards, Katie

Posted 5 months ago

“Prompt delivery, beautiful flowers, they never disappoint!”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We genuinely appreciate your kind words and support. Once again, thank you for taking the time to share your positive experience. We truly value your feedback and look forward to serving you again in the future. Best regards, Prestige Flowers

Posted 5 months ago

“Day late in delivery and flowers lasted 1 to 2 days”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with feedback on your experience with Prestige Flowers. We appreciate your willingness to share your thoughts and concerns. We would like to extend our sincere apologies for the inconvenience caused by the late delivery of your flowers and the disappointment of their short lifespan. We understand how crucial it is for our customers to receive fresh and timely floral arrangements, and we deeply regret that we fell short of your expectations in these areas. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply. Best wishes, Katie

Posted 5 months ago

“Mmm…. Ordered these flowers for 12 year anniversary. Now I get bouquets and flowers may vary but kind of hoped they would be better than this. Paid extra for a large bouquet. Then this arrived by the postie!!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're truly sorry to hear about your disappointment with the bouquet you received for your 12th anniversary. We understand how special such occasions are, and we regret that the flowers did not meet your expectations, especially after paying extra for a larger bouquet. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“My friend arranged for me to have the flowers for my birthday, I was disappointed as 2 days later the roses were already drooping and even the leafy fillers were dry & dusty. She saw a photo that I-took of them and she said the bouquet was nothing like she ordered. Would not use them again.”

Helpful Report

Posted 5 months ago

Hello, We're truly sorry to hear about your disappointing experience with the flowers you received for your birthday. It's disheartening to hear that the roses drooped so quickly and that the bouquet did not match what was ordered. Ensuring our customers receive fresh, high-quality flowers that meet their expectations is our priority, and we regret that we fell short in this instance. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Flowers when delivered look nothing like the advertised pictures on the website. I also paid an extra £10 for a 'large' bouquet and have no idea what I got in return for this. Very poor service as the product and does not resemble what was advertised.”

Helpful Report

Posted 5 months ago

Hello, We apologise sincerely for the disappointment you experienced with your recent order. Ensuring our customers receive products that match their expectations is a top priority for us, and we regret that the bouquet you received did not reflect the advertised pictures or the value you expected, especially after paying extra for a larger size. Your feedback is crucial to us, and we take it seriously as we strive to improve our services. Warm regards, Tom

Posted 5 months ago

“My order of funeral flowers should have been delivered 19 June, not 26 June. Flowers were funeral flowers. Too late delivered! Sorry to say I will not be using Prestige Flowers again.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We are very sorry for any disappointment caused on this occasion. The delivery date we have on the order is the 26th, which is why this was sent for delivery today. I do apologise if this was not intended. Best wishes, Rosie

Posted 5 months ago

“Dreadful. And not the budget option. So many blooms had to be discarded as they were rotten - not wilted - rotten. Very disappointed. Used to be such a good service.”

Helpful Report

Posted 5 months ago

Hello Ruth, We're deeply sorry to hear about your disappointing experience with the flowers you received. It's unacceptable that the blooms were in such poor condition, and we understand your frustration and disappointment. Maintaining high standards of quality and freshness is paramount to us, and we regret that we failed to meet these expectations in your recent order. We apologise for any inconvenience caused and for falling short of the service you've come to expect from us. Please contact our customer service team directly with your order number, some images of the bouquet and 'REVIEW' in the subject line, so that we can discuss this matter further and find a suitable resolution for you. Best wishes, Katie

Posted 5 months ago

“Extremely underwhelming bouquet that for a whopping £36 was seriously overpriced and looked nothing like the photos. 2/5 instead of 1/5 as the online service and delivery was smooth and painless, just a big shame that the actual product is such poor value for money. Will not be buying again”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback with us. We're sorry to hear that the bouquet you received did not meet your expectations and fell short of what you anticipated based on the photos. We understand how disappointing this must have been, especially given the price you paid. Ensuring our customers receive high-quality products is important to us, and we apologise for any disappointment caused. We appreciate your acknowledgement of our smooth online service and delivery process. Your feedback regarding the bouquet's value for money is valuable to us, and we will use it to review and improve our offerings. Once again, we apologise for the inconvenience caused and appreciate your understanding. Thank you for bringing this matter to our attention. Best wishes, Katie

Posted 5 months ago

“Flowers should be what you have in the picture. What a ripp off. Don't buy from this company.”

Helpful Report

Posted 5 months ago

Hello, We're truly sorry to hear about your disappointment with the flowers you received not matching the picture. We understand how important it is for our products to meet your expectations, and we apologize for any inconvenience this has caused. Quality and accuracy are top priorities for us, and we regret that we fell short in this instance. Your feedback is valuable to us as it helps us improve our services. We appreciate your understanding and the opportunity to make improvements based on your experience. Best wishes, Katie

Posted 5 months ago

“I received a bunch of your flowers this morning , cut the end , straight in vase then I noticed that all the leaves are down and flowers are wilting. Absolutely worse I ever received. I wish I could find out how to complain .”

Helpful Report

Posted 5 months ago

Hello, We're truly sorry to hear about the disappointing condition of the flowers you received. Quality and freshness are paramount to us, and it's clear that we failed to meet our usual standards in this instance. Please accept our sincere apologies for any inconvenience and disappointment caused. I have located your ticket number and can see that our customer service team are awaiting some images of the bouquet to look into this further for you. We hope that this can be resolved! Best wishes, Katie

Posted 5 months ago

“The deliver took 4 extra days and they asked me to sort it out w royal mail Never had such a poor service from a online service”

Helpful Report

Posted 5 months ago

Hello Ali, Thank you for your review. We are very sorry for any disappointment caused on this occasion. I have checked the tracking on your order and can see that delivery had already been attempted twice before it was accepted. Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,355 reviews