Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,910 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site with clear instructions and competitive prices. The delivery dates are also excellent.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your fantastic review! We're so glad to hear that you found our site easy to navigate and our prices competitive. It’s great to know that the delivery dates met your expectations. We appreciate your support and can’t wait to assist you again soon! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Website is very easy to use Will definitely use again”

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Posted 3 weeks ago

Hello, Thank you for your kind review! We're thrilled to hear that you found our website easy to use. Your support means a lot to us, and we look forward to welcoming you back for your next order! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Great quality flowers and delivered next day”

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Posted 3 weeks ago

Hello, Thank you for your fantastic review! We're delighted to hear that you were pleased with the quality of our flowers and the next-day delivery service. Your satisfaction is our top priority, and we can’t wait to help you brighten someone’s day again soon! Best, The Prestige Flowers Team

Posted 3 weeks ago

“Poor quality bouquet delivered and poor customer service. The bouquet was expensive but disappointing and the flowers faded quickly. However, when I complained to Prestige Flowers, they quibbled and refused to offer a refund or send another bouquet. Based on the poor performance and customer service I don't recommend buying flowers online from Prestige Flowers.”

Helpful Report

Posted 3 weeks ago

Hello Peter, Thank you for sharing your feedback, and I’m very sorry to hear about your experience. We always strive to provide the highest quality flowers, and it’s disappointing to hear that we fell short in your case. We do have a policy in place as stated on our website where any issues must be reported within 3 days of delivery in order to process a refund or resend. Unfortunately, as this timeframe has passed, we are unable to offer a refund or send a replacement bouquet. We genuinely value your feedback, and we will use it to help improve our service moving forward. Again, I apologise for the disappointment caused, and we appreciate you taking the time to share your experience. Warm regards, Rosie

Posted 3 weeks ago

“I am still waiting for a delivery of flowers to my aunt. It was requested for delivery on 20th December and I have not even had a dispatch email. Typical customer service not available at the weekend.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I sincerely apologise for the delay in your aunt's flower delivery. I understand how disappointing it is to not receive timely updates, particularly when a special delivery is involved. We are dedicated to improving the experience for our customers, and we appreciate you bringing up your concerns about customer service availability. I can confirm that our full team is working this weekend, and they have already responded to your email. Best wishes, Tom

Posted 3 weeks ago

“Квіти подаровані з цього магазину в мене простояли більше 2-х тижнів 😍 я була вражена, наскільки були свіжі і пахучі квіти 🥰 дуже ввічливі, уважні флористи і саме головне швидка доставка ☺️ щира рекомендація 😘”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that the flowers lasted so long and that you were delighted with their freshness and fragrance. Your kind words about our florists and delivery service mean the world to us. Thank you for recommending us, and we look forward to serving you again in the future!

Posted 3 weeks ago

“So easy to send to my lovely daughter and her family, who live at the other end of the country. Letting her know we are always thinking of them. Thank you.”

Helpful Report

Posted 3 weeks ago

Hello Bridgette, Thank you so much for your lovely review! We’re so glad to hear that our service made it easy for you to connect with your daughter and her family, even from afar. Your thoughtful gesture is truly heartwarming. We appreciate your kind words and look forward to helping you send more smiles in the future! Warm regards, Katie

Posted 3 weeks ago

“Easy website to navigate, beautiful flowers at Great prices”

Helpful Report

Posted 3 weeks ago

Hello Sue, Thank you so much for your fantastic review! We're delighted to hear that you found our website easy to navigate and loved the beautiful flowers at great prices. Your satisfaction means everything to us, and we can’t wait to help you with your next floral purchase. Warm regards, The Prestige Flowers Team

Posted 3 weeks ago

“Flowers look nothing like photo, paid for large bouquet and all wilted”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I’m sorry to hear that your flowers did not match your expectations. It’s important to us that our customers receive the quality they anticipate, so I understand your disappointment with the arrangement you received being wilted and not reflective of what was shown. We appreciate your feedback and are committed to addressing these issues. If you could send us a picture of the bouquet out of the packaging along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we would like to look into this for you. Best wishes, Tom

Posted 3 weeks ago

“Great site easy to use, much cheaper than the others!”

Helpful Report

Posted 3 weeks ago

Hello Tim, Thank you for your amazing review! We're thrilled to hear you found our site easy to use and that our prices are more affordable than others. Your feedback inspires us to keep providing great service and quality flowers. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Ordered flowers, paid for next day delivery, came 4 days late and half dead. Waste of £35. Will never order from here again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. We're truly sorry to hear that your flowers did not arrive on time and that they started to die shortly after. We completely understand your frustration, especially after paying for guaranteed next-day delivery. We strive to meet our delivery promises, and it’s disappointing to learn we fell short this time. Your comments about our delivery guarantees are important, and we will take them into consideration as we improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 3 weeks ago

“Excellent website, easy and quick with a beautiful range of gifts”

Helpful Report

Posted 3 weeks ago

Hello Heather, Thank you for your wonderful review! We're thrilled to hear that you found our website easy and quick to use, and we’re glad you love our beautiful range of gifts. Your feedback is greatly appreciated, and we can't wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“I ordered flowers for my mum for Christmas last year I ordered them for Christmas eve they arrived 28th december and they were all dead obviously been on the van for 5 days without water never use them again”

Helpful Report

Posted 3 weeks ago

Hello Debbie, Thank you for sharing your experience, and I'm truly sorry to hear that your flowers arrived late and in poor condition. This is not the level of service we aim to provide, and I understand how disappointing it must have been for you and your mum during the holidays. We appreciate your feedback as it helps us identify areas for improvement. Best wishes, Ellie

Posted 3 weeks ago

“I ordered flowers to arrive on the 18th December, they were left on doorstep on the 19th and no one was there until today. Consequently flowers were three days old at least. I ordered a large bouquet, but the ones sent look nothing like the photo, they were much smaller”

Helpful Report

Posted 3 weeks ago

Hello Judy, Thank you for your review. I’m truly sorry to hear about the issues with your delivery. We aim to ensure that our flowers arrive on time and in the condition you expect, and it’s clear that we did not meet that standard in your case. If possible, please could you send us a bird's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 weeks ago

“Flowers looked nothing like the photos and I bought the medium size. If I would have got the small size it would have been invisible. Second time I have used prestige flowers but now the last time. I live outside of the Uk so I rely on good online flowers”

Helpful Report

Posted 3 weeks ago

Hello Kate, Thank you for your feedback, and I’m very sorry to hear about your disappointing experience. We always aim to provide bouquets that reflect the images on our website, and it’s clear we fell short in your case. I completely understand how important it is to receive the quality and size you expect, especially when ordering from abroad. We truly value your business and regret that we didn’t meet your expectations this time. Thank you for bringing this to our attention. Warm regards, Tom

Posted 3 weeks ago

“The flowers arrived in poor condition, lasted 2 days , and customer service was disappointing. Despite sending photos, they only offered a £15 voucher, which requires a minimum spend of £19.99 plus delivery. Very disappointing experience—I wouldn’t order from them again. I’d recommend using a local florist or Interflora instead.”

Helpful Report

Posted 3 weeks ago

Hello Gail, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We sincerely apologise for the poor condition of the flowers and the disappointing response from our customer service team. We appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused. Warm regards, Prestige Flowers

Posted 3 weeks ago

“I have used you many times and the flowers have always been great. But disappointed in the bouquet we had delivered today for a friend, there was only 7 flowers in it and looked nothing like the image displayed on your website.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the bouquet delivered today. We strive to ensure that all our bouquets meet the high standards you’ve come to expect from us. I completely understand your frustration, especially since you’ve had positive experiences with us in the past. I can see that our customer service team have responded to your email to look into this for you. Warm regards, Katie

Posted 3 weeks ago

“Great website Easy to use & maneuver Great recording message”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your amazing review! We're thrilled to hear you found our website easy to use and that you appreciated the recording message feature. Your feedback really motivates us to keep improving! We look forward to serving you again soon. Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Lovely selection of beautiful flowers ,very quick and easy to use web page easy ordering”

Helpful Report

Posted 3 weeks ago

Hello Steven, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our selection of beautiful flowers and found our website easy to use. It’s always our goal to provide a seamless ordering experience. We appreciate your kind words and look forward to serving you again soon! Best, The Prestige Flowers Team

Posted 3 weeks ago

“Flowers were ment to come today still haven’t arrived”

Helpful Report

Posted 3 weeks ago

Hello Adam, I sincerely apologise for the inconvenience you’ve experienced with the delivery of your flowers. I can understand how frustrating it must be to not receive your order as expected. We take delivery timelines very seriously and it seems we have let you down this time. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk so we can assist you further and resolve this issue promptly. Best wishes, Rosie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 270,910 reviews