Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 sets of flowers for Valentines Day and guess what, they haven't been delivered. I am so gutted. These were order and paid for in advance on 03/02/25 so not only did this company have my money in advance, but they didn't deliver on time. Tried calling the at 4.45pm (website advertises 9am-5pm) and all I got was answering machine that they are closed. Absolutely useless! Never ever bothered to write any reviews for anything but I am so incensed, that for the first time I decided to make the effort. PLEASE, PLEASE, PLEASE if anyone s thinking of ordering flowers from this company, then please think again. I don't care about the money lost but think of my poor wife and daughter who are probably thinking what kind of a father or husband am I?”

Helpful Report

Posted 3 weeks ago

Hello Kamal, Thank you for taking the time to leave a review. I have reviewed both orders and tracking links and can see both orders were delivered yesterday. One at 10:52 am and the other at 2:11 pm. I am very sorry that you were unable to reach our team yesterday. I can see that a member of our customer service team has reached out this morning. Best wishes, Katie

Posted 3 weeks ago

“Very good service, delivered next day as promised, a little underwhelmed by what arrived compared to the picture online, seems extremely expensive for what actually turned up. Other half was happy with them, but i think a more accurate description of what to expect would be better.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. I’m glad to hear that the delivery was prompt and that your other half was happy with the flowers. However, I’m sorry to learn that the product did not fully meet your expectations based on the online presentation. We appreciate your feedback regarding the accuracy of our descriptions, and I assure you that we’ll take it into consideration as we continually strive to improve our service. Best wishes, Katie

Posted 3 weeks ago

“I ordered a bouquet for Valentines day and it hasn't arrived. The customer support line for both phone and online list chat was closed at 16:30 when on their website it's advertised open between 9-5pm. Awful service”

Helpful Report

Posted 3 weeks ago

Hello Victor, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected and that you faced difficulty reaching our customer support. This is not the experience we aim to provide, and I understand how frustrating this situation must be. I have checked the tracking on your order and can confirm this was delivered yesterday as requested. Best wishes, Tom

Posted 3 weeks ago

“i ordered valentines large grandeur love bouquet and the roses are wilting and look half dead i am not impressed after spending over 65 pounds on these,very very disappointing i will not be ordering from prestige again if this is the quality of flowers you are sending out to customers”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We're truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide our customers with the highest quality flowers, and it’s disappointing to learn that we fell short in this instance. I have located your order and can see you are in contact with our customer service team. We hope that this can be resolved! Best wishes, Tom

Posted 3 weeks ago

“A lovely bunch of flowers but I paid £50 For flowers and a candle the candle is a small one and the flowers I thought were going to be bigger not that small!!”

Helpful Report

Posted 3 weeks ago

Hello Luke, Thank you for taking the time to share your feedback. We're pleased to hear you liked the flowers, but we're genuinely sorry to learn that the size and the candle did not meet your expectations. Our goal is to provide high-quality products that delight our customers, and it seems we missed the mark this time. We appreciate your comments and will take them into consideration for future improvements. If you have any images, please send them to our team at enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Best wishes, Tom

Posted 3 weeks ago

“Embarrassingly bad. Bought flowers for my wife for Valentine’s Day and wish I hadn’t. What has been delivered is a joke, total misrepresentation in the images online. No agents available to talk to to rectify, presumably because they’re dealing with other complaints. Avoid”

Helpful Report

Posted 3 weeks ago

Hello Rich, I’m genuinely sorry to hear about your experience and understand your frustration. It’s disappointing when expectations aren’t met, especially for a special occasion like Valentine’s Day. I assure you that your feedback is crucial to us and will help us make necessary improvements. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to help. Best wishes, Katie

Posted 3 weeks ago

“Ordered a large bouquet from prestige flowers & the bouquet my wife received was absolutely pitiful. Will never use this company again”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear that the bouquet did not meet your expectations. We always aim to provide beautiful arrangements and it’s disheartening to learn that this experience fell short. Your feedback is invaluable, and I assure you it will help us improve our services. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

“Absolutely shocking company. Bought some flowers for valentines on Monday and when I go to check if they’ve been delivered for today I can’t login to my account or phone up as it says the lines aren’t open??? They say the lines are open 9-5pm Monday to Friday? It’s 4pm Friday and it’s saying they are closed? What a waste of money. I want a refund straight away. Unless someone can provide me with something saying they’ve been delivered or are out for delivery. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 3 weeks ago

Hello Fin, Thank you for sharing your feedback, and I sincerely apologise for the issues you've encountered. I completely understand how frustrating it is when you're unable to log in or reach us. Your experience is not what we strive for at Prestige Flowers. I have reached out via email. Best regards, Ellie

Posted 3 weeks ago

“Paid close to £40 for a bouquet of flowers. Looks nothing like the photos. Arrived late. Flowers are already blackening and some arrived damaged and even had stalks with no flower. Definitely not worth the money. Absolutely con. Supermarket flowers look better.”

Helpful Report

Posted 3 weeks ago

Hello James, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your bouquet did not meet your expectations and that it arrived late. We take great pride in our products and your experience is not reflective of our standard. Your comments regarding the quality of the flowers and their condition upon arrival are concerning, and we appreciate you bringing this to our attention. We will investigate this matter further with our team to ensure improvements are made. If you have the opportunity, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist you further. Warm regards, Ellie

Posted 3 weeks ago

“Didn’t even come got scammed”

Helpful Report

Posted 3 weeks ago

“Ordered twice from here, had one decent bunch of flowers and the other were mostly dry/dead. Tried again, ordered a £45 bunch of flowers as a gift for someone. Nothing like the photo at all, small bouquet, barely any flowers. Was really embarrassing to receive a photo where they were nothing like the website photos. Very disappointed, won’t be ordering here again. Really not ideal when gifting to someone else. Don’t use.”

Helpful Report

Posted 3 weeks ago

Hello Milli, I’m really sorry to hear about your disappointment with your recent order. We strive to ensure that our bouquets meet the expectations set by our website images, and it’s clear we fell short in your case. Your feedback is very important to us, and we will certainly address this with our team to improve our services. If possible, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and our team would be happy to look into this for you. Warm regards, Tom

Posted 3 weeks ago

“Ordered flowers for anniversary 3clock in the day still no flowers with the money I paid would expect better service will never use you again would advise anyone thinking of using you to go elsewhere”

Helpful Report

Posted 3 weeks ago

Hello Kenneth, I'm truly sorry to hear about your experience and appreciate you bringing this to our attention. As the 1 pm delivery option was not selected when placing your order, our standard delivery times apply, which are between 8 am and 7:30 pm. Warm regards, Tom

Posted 3 weeks ago

“Absolutely awful,spent alot of money just to receive a small bottle of champagne, seven roses instead of the promised 12.Just to make it better the 7 I got was small and dying.Never using this business again,I want a refund!!”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear that your experience was so disappointing. It’s understandable to feel frustrated when expectations are not met, and I appreciate you bringing this to our attention. Your feedback is very important to us, and we would like the chance to address your concerns. Our customer service team will be in touch shortly. Best wishes, Ellie

Posted 3 weeks ago

“I can’t believe how bad they are. I spent £45 on a bouquet and what I got was a joke. The bouquet is very small and the flowers look half dead. You are better off calling a local florist and organising for them to deliver flowers. This service is very over priced, it’s day light robbery.”

Helpful Report

Posted 3 weeks ago

Hello Sam, I'm really sorry to hear about your experience and appreciate you taking the time to share your feedback. It’s disappointing to know that the bouquet did not meet your expectations, and I completely understand how frustrating that must be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 3 weeks ago

“Absolutely disgraceful for the price they look half dead won’t be ordering again”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear about your experience, and I appreciate you taking the time to leave a review. It's concerning to know that the flowers did not meet your expectations, as we aim to deliver quality products. Your feedback is important to us, and I assure you that we are looking into this matter further. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 3 weeks ago

“I don't even want to give a one star, but unfortunately there isn't an option for a zero star. Bought flowers for valentines, all dried and look end of life. One flower was already broken. Never again using this company And when contacting them to complain. They tell me it's normal and nothing wrong even with photos to prove.”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about your experience and appreciate you sharing your concerns with us. It’s disheartening to know that the flowers you received did not meet your expectations, especially for such a special occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 3 weeks ago

“Absolutely disappointed with the flowers. What arrived was nothing like the photo, so many flowers missing. I will be seeking a refund and never order flowers from here again.”

Helpful Report

Posted 3 weeks ago

Hello Francesco, Thank you for your feedback. I'm truly sorry to hear about your disappointment with the flowers. We understand how disheartening it is when expectations are not met, especially when you’re looking for something special. We always aim for high quality and it’s concerning to learn that your experience did not reflect that. From the image provided, we can see that the correct number of stems has been received. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. Best wishes, Katie

Posted 3 weeks ago

“The service worked perfectly for me and the recipient loved the flowers I sent. A big hit! Thank you Prestige Flowers.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your fantastic 5-star review, Alan! We’re thrilled to hear that the service met your expectations and that the recipient loved the flowers. It’s wonderful to know they were a big hit! Your support means the world to us. Best wishes, Katie

Posted 3 weeks ago

“When the flowers arrived they didn't look like they did in the picture, the petals are already dying and blackening. The store also specified large roses and they look like i could have got a lot better for a lot cheaper from a local supermarket.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers you received did not match your expectations and that the quality was not satisfactory. We strive to provide arrangements that reflect the descriptions and images we showcase. I am unable to locate an order under your email address. Please do reach out to us at enquiries@prestigeflowers.co.uk with some photos of the bouquet and your order number, including "REVIEW" in the subject line, so we can address your concerns directly. Best wishes, Katie

Posted 3 weeks ago

“Quite disappointed ordered flowers on the 10th for delivery of the 14th close to £70 of flowers with delivery and I’ve checked with local post office and seems the delivery isn’t even present with them which means no chance of arriving for my delivery date and I thought I’d given sufficient time for the order to be on time! Lesson learnt buy local from now on! :( Tried to contact them On the support section get a message no one is available wtf!”

Helpful Report

Posted 3 weeks ago

Hi Samuel, Thank you for sharing your concerns with us. We’re truly sorry to hear about the delivery issues you’ve experienced. It’s frustrating when expectations are not met, especially after placing an order in advance. We strive for timely deliveries, and it seems we fell short this time. I understand that reaching our support team was difficult, and I apologise for any inconvenience this caused. I can confirm our phone lines are open and our team is available at enquiries@prestigeflowers.co.uk. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,756 reviews