Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,339 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. If I could give them zero stars, I would. I ordered a bouquet for my wife's birthday on the Monday, four days in advanced, to ensure that it would arrive on time on the following Friday On the due delivery day, after waiting until 4.30pm, and still no sign of the flowers, I rang the number on their website, that should be available until 5.00pm, only to hear a message that they'd all gone home for the day! The tracking details off the website said that the bouquet was still at the Royal Mail Depot. so I knew it wasn't going to arrive on the correct day. I emailed them over the weekend and, surprisingly, got a reply, but after constantly being fobbed off, with the blame being put on their courier, I asked to have it refered up to a senior manager. Someone came back to me on the Monday morning, with the same excuse, and there was no offer of even a small gesture. Bottome line was - the flowers arrived around midday on the Saturday - so a day late. If you're thinking of using this company, please read the reviews on their own website first, and then order from someone else. The '100% Satisfaction Guarantee' is a joke! Waitrose, M&S, John Lewis and Interflora all provide a proper after-sales service.”

Helpful Report

Posted 1 month ago

Hello John, Thank you for taking the time to share your experience. We are truly sorry to hear that your wife’s birthday bouquet did not arrive on the scheduled day, and we completely understand your disappointment. It’s clear that we let you down with both the delivery and the customer service you received. While delays with couriers can occasionally happen, this is no excuse for the lack of communication and support on our part, especially on such an important occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“DO Not USE PRESTIGE FLOWERS! My friend who herself is very poorly sent some flowers from prestige flowers recently to my niece who is very poorly with stage 4 cancer which I explained when addressing the complaint. I received a message from my niece saying the roses hadn’t opened after around 5 days. So to avoid causing upset to my friend i tried to resolve the issue myself. I received an email saying they would only deal with the sender so reluctantly I forwarded the reply to the sender. They have now said they will only address flowers upto 3 days after the recipient has received them. I’m disgusted with the whole set up and indifference shown throughout the process. Only gave one star as can’t review otherwise.”

Helpful Report

Posted 1 month ago

Hello Pam, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We greatly appreciate hearing from our customers, and we sincerely apologise for the issues you encountered. We regret any distress caused by the handling of the complaint. Our intention is always to provide the best possible service, and we understand the importance of delivering fresh and beautiful flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Terrible!! Flowers never arrived!!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We genuinely appreciate your feedback and apologise for the inconvenience caused by the non-delivery of your flowers. We understand how disappointing and frustrating it can be to not receive a delivery that was expected. We sincerely apologise for any distress this may have caused. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Terrible service, late delivery that missed the birthday and customer service is appalling. DO NOT RECOMMEND ZERO STARS.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 month ago

“The discrepancy between the online photos and the actual order is major. The bunch is nowhere near as full as advertised and missing certain flowers. Very sad to be ripped off. You get nicer flowers for £10 in the local shop.”

Helpful Report

Posted 1 month ago

Hello Ivett, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and openness in expressing your thoughts. We sincerely apologise for the disappointment and inconvenience caused by the discrepancy between the online photos and the actual order. We understand how frustrating it must have been to receive a bunch that was not as full as advertised and missing flowers. We deeply regret that this did not meet your expectations, and we apologise for any disappointment or feeling of being ripped off that you may have experienced. If possible, please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“I ordered flowers and paid for next day delivery. My flowers are still undelivered three days later. The customer service is not helpful and keeps blaming their third party delivery agent. Not my problem. They aren’t interested that the flowers will not be fresh when delivered and will not cancel my order or refund me. I will not use this company again.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like you who help us identify areas where we can improve our service. We apologise for the inconvenience you have faced with the delayed delivery of your flowers. We understand how disappointing it must be to not have them delivered as scheduled. We are truly sorry for any inconvenience caused. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 1 month ago

“Ordered flowers on Friday for an important birthday on the Sunday. Now arriving on Tuesday late afternoon (when recipient will be at work) Spent £57 on late flowers. Massively disappointed. Will not use again”

Helpful Report

Posted 1 month ago

Hello Ruthanne, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 month ago

“I have been ordering flowers from Prestige for a few years now. They have always been prestige flowers when recieved by family and friends.”

Helpful Report

Posted 1 month ago

Hello Shirley, Thank you for your loyal support! We're thrilled to hear that you've been ordering from Prestige for a few years and that the flowers have consistently impressed your family and friends. Your continued trust means so much to us, and we look forward to providing more beautiful arrangements for you in the future!

Posted 1 month ago

“Don't be fooled by pics placed order for wifes birthday flowers arrived day late Also upgraded to large bouquet which on arrival was small/medium at best with broken flowers Proceeded to chat with customer services just get fobbed off with excuses what a waste of £60”

Helpful Report

Posted 1 month ago

Hello Keith, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who bring their concerns to our attention. I am very sorry for the delay in your wife's birthday flowers. We understand how important it is for gifts to arrive on time, especially on such special occasions. We are truly sorry for any inconvenience this may have caused. We are also sorry to hear that the upgraded bouquet did not meet your expectations. Quality and presentation are essential to us, and it is unfortunate that broken flowers were included. This is not the level of service we strive to provide. We understand your frustration when customer service falls short of expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Complained same day of delivery, definitely not the medium bunch ordered. Within 3 days half the flowers have lost petals and died. Customer refusing to do anything and was told to contact card provider but prestige will dispute it!!!!!! AWFUL customer services”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. We sincerely apologise for the issues you faced with your order. We understand how frustrating it can be to receive a different bouquet than expected and to have the flowers lose their petals and wither so quickly. This falls well below the standard of quality we strive to provide, and we are truly sorry for any disappointment caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 month ago

“Thanks to your company you made my sisters birthday, the flowers are exquisite and she was over the moon to receive them💐💐”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're so happy to hear that the flowers made your sister's birthday special and that she was over the moon with her gift. Your satisfaction means the world to us, and we look forward to helping you celebrate more special occasions in the future!

Posted 1 month ago

“Would not be happy if I had sent these to someone. Received yesterday and roses are very limp. I am sure the Lilies will be lovely but suspect the roses will be dead before they open. Not quite the bouquet pictured in the advert”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for taking the time to provide your feedback regarding your experience with Prestige Flowers. We genuinely appreciate hearing about our customers' experiences, as it helps us improve the quality of our services. We are truly sorry to hear that the roses you received were limp, and we understand that this is not the experience you expected when ordering from us. We apologise for any disappointment caused by the bouquet not matching the picture in our advert. Your concern about the roses wilting before they have a chance to bloom has been duly noted. This is certainly not the level of quality we strive to deliver, and we want to ensure that we rectify this for you. I have contacted you directly is email. Best wishes, Ellie

Posted 1 month ago

“Had some amazing sunflowers sent to me for my birthday. They lasted nearly 30 days. Very unusual other flowers nothing bog standard about these flowers. Have now sent them to two of my friends who also commented how lovely they are. Keep up the good service 😊”

Helpful Report

Posted 1 month ago

Hello Carmen, Thank you for your fantastic review! We’re thrilled to hear that the sunflowers lasted nearly 30 days and stood out from the ordinary. It’s wonderful to know that you’ve shared them with friends who also loved them! We appreciate your kind words and support, and we’ll keep striving to provide great service. Looking forward to helping you again soon!

Posted 1 month ago

“I am discussed with this Company. Ordered expensive flowers to be delivered on Friday 04/10. Flowers never delivered and it now 5.30 on Saturday 05/10 and still no flowers. No contact telephone numbers to chase and I don’t expect to get my money back. I will never use this Company again.”

Helpful Report

Posted 1 month ago

Hello Clive, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the delayed delivery of your expensive flowers. We understand the disappointment and frustration this must have caused you, especially when there were no contact telephone numbers provided for you to follow up on the matter. We assure you that this is not the level of service we strive to provide our valued customers. I can see that our team has reached out to you and they are awaiting your reply. Best wishes, Rosie

Posted 1 month ago

“Hi there, I am really disappointed at your delivery. The flowers and the birthday treat box was left on the floor at the first floor. The delivery address is on the forth floor no body knocked on the door! My niece was waiting for her surprise. The flowers went missing and also th treat box, I have trusted your website and placed this order from Canada. I would appreciate either a refund or sending a second order without charging me but deliver it with a trust worthy delivery company.”

Helpful Report

Posted 1 month ago

Hello Nada, thank you for taking the time to provide us with your feedback regarding your recent delivery from Prestige Flowers. We sincerely apologise for the disappointing experience you had with us. We understand how important it is for deliveries to be made promptly and securely. We deeply regret that your flowers and birthday treat box were left on the wrong floor without any notification. We apologise for any inconvenience caused. Best regards, Tom

Posted 1 month ago

“I actually cannot believe what I have received!! A £50 arrangement for our mum's 80th birthday and I should have saved my money and went to Tesco!! Disappointed does not even come close.”

Helpful Report

Posted 1 month ago

Hello Lorraine, Thank you for your review. I'm truly sorry to hear about your disappointment with the flower arrangement, especially for such a special occasion as your mum's 80th birthday. We strive to provide high-quality arrangements, and it's disheartening to learn that we fell short in your case. Your feedback is incredibly important to us, and I will ensure it is shared with our team for improvement. Warm regards, Rosie

Posted 1 month ago

“I Always use prestige flowers they always fresh and have such a good choice of flowers displays and the value is better than other sites I have seen !! so I’m very happy to recommend them …..”

Helpful Report

Posted 1 month ago

Hello Elizabeth, Thank you so much for your continued support and for recommending us! We're delighted to hear that you always find our flowers fresh, our displays appealing, and our prices competitive. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 1 month ago

“My order was sent to the wrong house number and I arranged collection myself. When opening my package, the flowers were brown and busy dying. Prestige flowers also missed parts on my order and not included the birthday hamper, only the cake. After multiple email complains and proofing photos. After a week or two, Prestige flowers then said they will refund £15 pounds via voucher to my account to purchase another product from their online account. This was never sent. Please don’t waist your money. Their services are really bad.”

Helpful Report

Posted 1 month ago

Hello Kevin, Thank you for your review. I'm truly sorry to hear about your disappointing experience, and I completely understand your frustration. It’s unacceptable that your order was delivered to the wrong address and that the flowers arrived in poor condition, along with missing items from your order. We regret that our response did not meet your expectations and that the promised voucher was never received. Your feedback is important to us, and I will ensure that this matter is reviewed internally. Warm regards, Rosie

Posted 1 month ago

“Have used this company before the standard of the flowers is fantastic . Really good quality and the arrange are beautiful”

Helpful Report

Posted 1 month ago

Hello Elaine, Thank you for your wonderful review! We're thrilled to hear that you’ve had such a positive experience with our flowers and arrangements. Quality is our top priority, and your continued support means so much to us. We look forward to serving you again soon!

Posted 1 month ago

“Ordered the Ivory Harmony, which includes white or cream roses and peonies. Topped up £10 for large size. What was delivered was a small bunch of daisies.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm truly sorry to hear that you received the wrong flowers, especially after upgrading to the large size. We understand how frustrating this must be, and it’s certainly not the experience we aim to provide. Your order should have included the Ivory Harmony arrangement as described, and I apologise for this mix-up. I have located your order and can see that our customer service team has responded to your email today. Best wishes, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,339 reviews