Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,476 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 272,476 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pay for a specific date "Mothers day" 18.15 and still no delivery.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us. I'm really sorry to hear that your delivery did not arrive on the expected date for Mother's Day; that can be incredibly frustrating. We understand how important timely delivery is, especially for special occasions. Please know that we take your concerns seriously, and I will ensure that our team looks into this matter. If this has still not been received, please reach out to us at enquiries@prestigeflowers.co.uk with your order number in the subject line. Best wishes, Rosie

Posted 3 weeks ago

“Flowers, dull, not a lot of them, not all grown. Very dissapointed.”

Helpful Report

Posted 3 weeks ago

Hello Charlotte, Thank you for sharing your feedback with us. I'm truly sorry to hear that your flowers did not meet your expectations and that you felt let down by their quality and quantity. We aim to provide vibrant and delightful arrangements, and it's disappointing to know that we fell short in this instance. Your comments are important to us, and I will ensure they are passed along to our team for review. If you haven't already, please get in touch with our customer service team at enquiries@prestigeflowers.co.uk, and they will be happy to assist you further. Best wishes, Rosie

Posted 3 weeks ago

“Sent me a completely different order and looked like half the flowers were missing so disappointed!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us. I'm truly sorry to hear that you received a different order than expected and that it didn't meet your expectations. I understand how disappointing it can be to receive something that doesn’t align with what you anticipated, especially when it comes to sending flowers. I have located your order and can see that this is already being investigated. Best wishes, Katie

Posted 3 weeks ago

“Coming up to 6pm and my mum still hasn't received her flowers and chocolates.... she's upset as her sister has cards and flowers galore. Why why why???????”

Helpful Report

Posted 3 weeks ago

Hello Seeni, Thank you for reaching out to us about your experience. I’m truly sorry to hear that your mum hasn't received her flowers and chocolates yet, especially as it’s such an important occasion. It's understandably upsetting when things don’t go as planned, and I can certainly empathise with her feelings. I can see that the incorrect details were provided on the order. However, it has been delivered today. Best wishes, Katie

Posted 3 weeks ago

“Arrived 60 hours later than offered and you could tell the flowers had been languishing in a postal depot for 2+ days When I raised a complaint I was told tough read the t+cs and its a third party distributor we can be held responsible for I would caution people against using this service if anything goes wrong they don’t care - that’s what £65 gets you!”

Helpful Report

Posted 3 weeks ago

Hello Liam, Thank you for taking the time to share your experience with us. I sincerely apologise for the delay in the delivery of your flowers and the condition in which they arrived. It’s truly disappointing to know that we did not meet your expectations, especially regarding such an important occasion. I can see that the flowers were received yesterday. If there are any issues with the flowers, please send us some images of the bouquet and we can look into this for you. Best wishes, Katie

Posted 3 weeks ago

“Flowers arrived in very poor condition. Box was battered and 2 roses had to be thrown away.”

Helpful Report

Posted 3 weeks ago

Hello Ryan, Thank you for sharing your experience with us. I'm really sorry to hear that the flowers you received were not in good condition upon arrival. It's disheartening to know that we didn't meet your expectations, especially when it comes to the quality of our products. Your feedback is important, and I will ensure that it reaches our team for further review. Best wishes, Katie

Posted 3 weeks ago

“Today’s Mother’s Day! I ordered my mum flowers at the beginning of March and Payment was taken They didn’t even bother to turn up with the flowers today, I can’t even choose where they are because they are closed, I will be on the phone first thing tomorrow morning getting a refund and I will never go near these people. They have ruined my mother‘s Mother’s Day. Disgusting”

Helpful Report

Posted 3 weeks ago

Hello Claire, I truly appreciate you taking the time to share your experience, and I’m deeply sorry to hear that your order did not arrive on Mother’s Day as anticipated. It’s incredibly disappointing when a special occasion is marred by such issues, and I completely understand how this has impacted your celebrations with your mum. I can see that our customer service team have responded to your email. Warm regards, Katie

Posted 3 weeks ago

“Disappointing, The Medium summer lilies included a single lilly stalk with only 3 flowers (2 still fully closed and one barely open) the picture advertising showed over 14 flowers in the image. The "summer lilies" was mostly leaves, with 6 pink roses, twice as many as lilies despite the name, and despite the advert showing no lilies. This is such a small bouquet I cannot believe I haven't actually received a small roses and lilies instead. Happy mother's day indeed. See the example image they give and the actual bouquet.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the bouquet did not meet your expectations and that you found discrepancies between what was advertised and what you received. It’s incredibly important to us that our customers feel satisfied with their orders, especially during special occasions like Mother’s Day. I appreciate your feedback, and I can assure you that I will pass it along to our team so we can work on improving our offerings. Please could you reach out to our customer service at enquiries@prestigeflowers.co.uk with your order number, so we can put this right for you. Warm regards, Katie

Posted 3 weeks ago

“Flowers for Mothers Day,not impressed.The blooms were half dead on arrival. My son's paid a lot for these and as some other recipients commented would've been better off buying fresh flowers from supermarkets”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers you received for Mother's Day did not meet your expectations and arrived in poor condition. We strive to provide the best quality, and it’s disheartening to learn that we fell short in this instance. Your comments are valuable to us and will help improve our services. If you could please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, we’d like to resolve this for you. Please could you include some images of the bouquet in your email? Best wishes, Katie

Posted 3 weeks ago

“Very disappointing on mother day. A medium bunch of roses and Lillie's, three roses that look half dead and two lily stems. Not worth the money and nothing like the picture advertised online.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the arrangement you received for Mother’s Day did not meet your expectations and that it looked different from what you anticipated. We aim to provide beautiful bouquets, and it’s disappointing to hear that we fell short this time. I appreciate your insights, as they help us improve our service. If you could send us any photos of the bouquet alongside your order details to enquiries@prestigeflowers.co.uk, it would be very helpful in addressing your concerns. Best wishes, Rosie

Posted 3 weeks ago

“So disappointed and embarrassed by the flowers delivered to my mother in law today - really sad. Will never order from here again - what a shame! Wilted tulips and hyacinths- looked nothing like the photo. Extremely disappointed - esp for the price I paid!”

Helpful Report

Posted 3 weeks ago

Hello Lottie, I’m really sorry to hear about your experience with the flowers. It's disappointing to learn that they did not meet your expectations and that this situation caused you embarrassment. We truly want our customers to be happy with their orders, and it’s clear that we fell short this time. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk. They will be more than willing to assist you and address your concerns. Best wishes, Rosie

Posted 3 weeks ago

“Terrible nothing like what was advertised. Turned up battered and broken.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers arrived in such poor condition. We aim for our products to meet high standards, and it’s disheartening to know we fell short. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we can look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“I ordered two large mother's day bouquets and had the order accepted for delivery on Sunday 30th March. When I tracked my order it says it will be delivered by Tuesday the 1st April. This is unacceptable, if the order is accepted for delivery on a certain day then they should be delivered on that day. The office is closed so I am unable to speak to anyone today to resolve this. Would have given zero stars”

Helpful Report

Posted 3 weeks ago

Hello Nikki, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 weeks ago

“Amount of flowers you get for the price you pay is terrible. Supermarket quality is far better”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear that you found the quality of the flowers disappointing and that they did not meet your expectations. We strive to provide a high standard, and it’s disheartening to know we fell short for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your concerns, and we will gladly assist you. Best wishes, Rosie

Posted 3 weeks ago

“If I could give one star I would... Absolutely shocking for what I paid. Got them for my mum for mother's day and honestly could have picked a £10 bunch up out of any supermarket and would have looked better. What a total rip off. Not even remotely resembling the pict5of flowers I chose. No one to contact about a refund of complaint. Won't ever use this site again.”

Helpful Report

Posted 3 weeks ago

Hello Stacey, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers did not meet your expectations and that you feel let down. We strive for high standards, and it’s disappointing to know we missed the mark this time. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can look into this matter further and assist you appropriately. Best wishes, Rosie

Posted 3 weeks ago

“Half what my daughter bought me for mother's day are dying and way too many awful twigs. Plus they didn't arrive till evening.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm so sorry to hear that your Mother's Day flowers are not in good condition and that they arrived later than expected. We strive to ensure our blooms are fresh and beautiful, and it’s disappointing to learn we fell short for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we’ll do our best to resolve this situation for you. Best wishes, Rosie

Posted 3 weeks ago

“Disappointed with the quality and quantity of flowers delivered. Paid extra for a large bouquet and at best it's small. Lots of the flowers already withered upon delivery.”

Helpful Report

Posted 3 weeks ago

Hello Alex, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the bouquet did not live up to your expectations in terms of quality and size. We strive to deliver beautiful arrangements, and it’s disappointing to know we didn’t meet that standard for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to resolve your concerns. Best wishes, Rosie

Posted 3 weeks ago

“My daughter order me some flowers for mother’s day . The flowers came in a horrible condition. She is only 13 and she has saved her money in order to get me a decent bouquet of flowers which she paid £39!, to recieve some dead flowers ! Save your money and go M&S or Tesco and get some beautiful flowers for half of the price . She sent an email with the photos attached .Lets see how their customer service will respond .”

Helpful Report

Posted 3 weeks ago

Hello Rudina, Thank you for bringing this to our attention. I’m truly sorry to hear that the flowers your daughter ordered did not meet your expectations and arrived in poor condition. We take great pride in the quality of our arrangements, and it's disheartening to know we didn’t deliver that to you. I can see that our customer service team have responded to your email. Best wishes, Rosie

Posted 3 weeks ago

“Will not use this company again. Extremely disappointed with the quality of flowers delivered. The price paid wasn’t reflected in the bouquet received. Shocking!!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear that you were disappointed with the quality of the flowers you received. We strive to meet our customers' expectations, and it’s disheartening to know we fell short in your case. If you haven't done so already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can assist you further. Best wishes, Katie

Posted 3 weeks ago

“Ordered flowers for Mother’s day. Bouquet looks nowhere near as impressive as photo on website (even taking into account that flowers have not yet fully bloomed). For the price paid, would have got 2 far more impressive looking bouquets.”

Helpful Report

Posted 3 weeks ago

Hello Richard, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet for Mother's Day did not meet your expectations and that it looked different from what you anticipated. We strive to provide beautiful arrangements, and your feedback is crucial in helping us maintain our standards. If you have any photos of the bouquet, please send them to enquiries@prestigeflowers.co.uk along with your order details, and we would be happy to address your concerns further. Best wishes, Rosie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,476 reviews