Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service! Delayed delivery, absolutely not respectful customer service. Flowers delivered late, ablosutely not fresh, all roses dead! Do not want to refund. Say, they guarantee 100% complete satisfaction but do not guarantee delivery on named date and cannot guaranree freshness of what's been sent out! Terms & conditions signed on purchase mean customer is happy with the above! Never ever again! Do not recommend!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for the negative experience you had with our service. Your feedback is very important to us, and we are truly sorry for the inconvenience caused. Regarding the delayed delivery, we understand how crucial timely deliveries are, especially for special occasions. We are investigating the cause of this delay to prevent it from happening in the future. We are equally concerned about the quality of the flowers you received. Freshness is a top priority for us, and we are disappointed to hear that the roses were not up to our usual standards. Please accept our deepest apologies for this. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“Fantastic flowers beautiful, very fast delivery service and many beautiful bouquets to choose from so happy”

Helpful Report

Posted 4 months ago

Dear Josephine, thank you so much for your glowing 5-star review of Prestige Flowers! We truly appreciate your kind words and cannot express how thrilled we are that you had such a fantastic experience with us. We take pride in our beautiful flowers, fast delivery service, and wide selection of exquisite bouquets. It warms our hearts to know that we made you happy. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Rosie

Posted 4 months ago

“Thank. U. First using. Ur company.. They were delivered. On the due date. And daughter was very pleased thank u. Will be using u again.”

Helpful Report

Posted 4 months ago

Dear Lisa, thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our company. We are delighted to learn that your flowers were delivered on the scheduled date and that your daughter was pleased with them. Your satisfaction is our top priority, and we are pleased to have met your expectations. Thank you again for choosing us and for your kind words. We look forward to serving you again in the future! Warm regards, Rosie

Posted 4 months ago

“What a wonderful web site good not be more impressed with prestige flowers 🌷”

Helpful Report

Posted 4 months ago

Dear John, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words, and we couldn't be more thrilled to hear that you were impressed with our website. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Tom

Posted 4 months ago

“Atrocious - ordered on the 4th for next day delivery. No communications until a note from Toyal Mail informed me the flowers were delivered succesfuly... Monday the 8th... When questioned the excuse was that Edinburgh is remote and therefore cannot garantee delivery! Beware and do not trust - better stay away all together and go with a reputable florist, like Interflora.”

Helpful Report

Posted 4 months ago

Dear Stefan, thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We genuinely appreciate your honesty and willingness to let us know about your disappointment. We want to sincerely apologise for the inconvenience you faced regarding the delivery of your flowers. We completely understand your frustration with the lack of communication and the delayed delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 4 months ago

“Website is misleading as delivery to some postcodes takes much longer. This should be flagged when entering the postcode. Flowers very poor and not good value for money. The pictures of the bouquets online do not reflect the actual quality or quantity of flowers. Very disappointed.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us regarding your experience with Prestige Flowers. We truly appreciate your input and apologise for any inconvenience caused. We apologise that you found our website to be misleading in terms of delivery times for certain postcodes. We understand how important it is for our customers to have accurate information, and we will consider your suggestion in order to improve our website's transparency. Furthermore, we are deeply sorry to hear that the received bouquet did not meet your expectations in terms of both quality and value for money. We understand how disappointing this must have been for you. We strive to accurately represent our products online, and we appreciate your feedback about the actual appearance of the flowers upon delivery. Thank you once again for bringing these matters to our attention. Best regards, Rosie

Posted 4 months ago

“Over half the flowers were dead or dying…..slimy rotting leaves and petals, Had to throw a large amount away immediately, I dont want to tell the person who sent them as they’ll be so upset, but they were absolutely shocking.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback with us regarding your experience with Prestige Flowers. We truly appreciate customers like yourself who give us valuable insights into their purchases. We deeply apologise for the unfortunate condition in which your flowers arrived. We understand how disappointing it must have been to receive half the bouquet in such poor condition, with slimy rotting leaves and petals. We sincerely regret any inconvenience caused and are committed to addressing this issue promptly. I have contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

“I have been using this company for a good while nows. Flowers fresh and vibrant.”

Helpful Report

Posted 4 months ago

Dear Sharon, thank you so much for your incredible 5-star rating of Prestige Flowers! We truly appreciate your loyalty and support as a long-time customer. We're thrilled to hear that you find our flowers fresh and vibrant, as we strive to deliver only the best quality blooms. Once again, thank you for your glowing review. We can't wait to serve you again in the future! Warmest regards, The Prestige Flowers Team

Posted 4 months ago

“Iv used Prestige Flowers a few times now for family and friends and they remarked how lovely they were which was pleasing to hear.”

Helpful Report

Posted 4 months ago

Dear Jacqueline, thank you so much for your kind words and the fantastic 5-star rating you gave Prestige Flowers! We truly appreciate your support and are thrilled to hear that you have been a loyal customer. Your feedback means the world to us. Once again, thank you for choosing Prestige Flowers. We look forward to serving you and your loved ones in the future! Best regards, Katie

Posted 4 months ago

“Amazing flowers. Amazing service. Thank you!”

Helpful Report

Posted 4 months ago

Dear Alex, Thank you so much for the fantastic 5-star rating you gave Prestige Flowers. We truly appreciate your support and feedback. We are thrilled to hear that you found our flowers and service amazing. At Prestige Flowers, we strive to provide the best possible experience for our customers, and your kind words reaffirm that we are on the right track. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Katie

Posted 4 months ago

“The flowers were for my mother’s 70th birthday and she was very disappointed that she only received about 10 flowers in the bouquet and 2 were broken! I have used this company before but unsure if I will again! Very disappointing!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your recent order did not meet your expectations, especially for such an important occasion as your mother's 70th birthday. This is not the level of service we strive to provide. We would like to make this right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Website very easy to navigate. Good choice of flowers within a range of budgets to suit all. Very happy with process of purchasing to checkout.”

Helpful Report

Posted 4 months ago

Dear Lorna, thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and your trust in our service. We are delighted to hear that you found our website easy to navigate and that our range of flowers catered to a variety of budgets. Your satisfaction with the purchasing process and checkout is greatly appreciated. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Rosie

Posted 4 months ago

“Great service for our company, quick delivery and flower choice is amazing. There is a plenty of flowers to choose for any taste or any occasion. Would suggest it to my family members and friends. Thanks!”

Helpful Report

Posted 4 months ago

Dear Karline, thank you so much for your fantastic 5-star rating and review of Prestige Flowers! We're thrilled to hear that you had a great experience with our company. Thank you for choosing Prestige Flowers. We hope to have the opportunity to serve you again in the future! Best regards, The Prestige Flowers Team

Posted 4 months ago

“Late not”

Helpful Report

Posted 4 months ago

Hello Mrs Heal, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We would also like to apologise for any disappointment caused by the quality of the flowers. This is disheartening to hear and certainly not the level of service we strive to provide or our customers. I have located your order and can see that our customer service team has responded to your email this afternoon. We hope that this can be resolved! Warm regards, Tom

Posted 4 months ago

“On times and safely delivered however nothing like the online image against which I chose. I also upgraded to medium expecting a bigger number of blooms yet didn't even get the basic.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like yourself who let us know about their experiences, as it helps us to continually improve our services. Firstly, we would like to sincerely apologise for the disappointment caused by the flowers not matching the online image you had selected. We understand how important it is for our products to meet your expectations, and we apologise for falling short in this aspect. Additionally, we apologise for the unexpected discrepancy in the quantity of blooms as you upgraded to a medium bouquet. This is certainly not the level of service we strive to provide, and we apologise for any inconvenience caused. From the photo provided, it does seem that the correct size has been delivered. Warm regards, Rosie

Posted 4 months ago

“The flowers were nothing like what was advertised on line. They were thin & no roses. Quite frankly I was embarrassed when I saw a picture of them from the recipient!! And at that price too! It was supposed to be a special bouquet but looked worse than something I could have picked up from the local garage!!! I won't be using you again.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and we are sorry to hear about the disappointment you encountered. We sincerely apologise that the flowers did not meet your expectations and were not as advertised online. We understand how important it is for a special bouquet to be perfect, and we deeply regret any embarrassment this may have caused. We value every customer and it is very disheartening to know that we did not meet your needs on this occasion. We would appreciate the opportunity to make things right and rectify this situation for you. I have contacted you directly via email. Best wishes, Ellie

Posted 4 months ago

“The flowers I received were unsatisfactory, the bouquet that was ordered was for Pink Lilies & Roses.....what I received on 2/7 does not represent what is being advertised. On 8/7 I have flowers which haven't bloomed & only thing I can describe is fit for the bin. Very disappointed 😞”

Helpful Report

Posted 4 months ago

Dear Audrey, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the unsatisfactory flowers you received, especially considering that they did not match the bouquet you had originally ordered. We understand how frustrating and disappointing this must have been for you. I have located your order and can see that our customer service team have offered to send out a replacement bouquet. We hope that this can be resolved. Best wishes, Rosie

Posted 4 months ago

“Bad service this time not happy at all gave 24 hour notice for flowers to be put on hold as my friend was not home mo one even tried to do that so I want refund apparently to late for that too won't use again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their experience. We are very sorry that our team were unable to amend your order on this occasion and we do apologise for any disappointment caused. Warm regards, Katie

Posted 4 months ago

“i ordered for flowers for my wife as her sister died they arrived on wednesday and tbh the flowers were passed it by saturday very wilted For the price should lasted longer and flowers i've bought from M&s and waitrose lasted a lot longer very poor value for money”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We appreciate your honesty and regret any inconvenience caused. We understand how important it is for the flowers to be fresh and beautiful, especially during difficult times like this. We sincerely apologise for the wilted condition in which your flowers arrived. This should not have been the case, and we are truly sorry for falling short of your expectations. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so that we can look into this for you. Best wishes, Rosie

Posted 4 months ago

“Flowers 3 days late. No responce from complaint.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I am very sorry to hear that your order was delayed by 3 days and you have not received a response from our customer service team. I can see that our team did reply to your email on the 7th. It may have gone to your junk folder. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews