Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My relatives in Australia sent me flowers from you company as my son has recently passed away, the flowers were well packaged and roses beautiful colours, I did exactly as per your instructions to the flowers, sadly after two days roses wilted, so disappointed.”

Helpful Report

Posted 7 months ago

Hello Jenny, Thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 7 months ago

“Ordering prestige flowers was very easy and straight forward. I have used this service many times and will continue to do so in the future.”

Helpful Report

Posted 7 months ago

Hello Claire, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your support and are delighted to hear that you found ordering our beautiful flowers easy and straightforward. It means a lot to us that you have been a loyal customer, and we promise to continue providing you with the same excellent service in the future. Thank you once again for choosing Prestige Flowers, and we look forward to serving you for many more occasions to come! Best regards, Tom.

Posted 7 months ago

“Just ordered some beautiful sunflowers for a cousin who has just lost her dad … lovely choice of bouquets (as per usual) with a delivery date of 2 days time as I am placing my order mid-evening on a Sunday so all good … we live some 350 miles apart & I feel sure she will be delighted to receive this lovely bright & sunny bouquet in a couple of days. Website so easy to navigate with a very easy checkout system … I use Prestige Flowers several times a year usually for family birthdays & Christmas flowers, they are great!!”

Helpful Report

Posted 7 months ago

Hello Jan, Thank you so much for taking the time to give Prestige Flowers a 5-star rating. We are thrilled to hear that you just ordered some beautiful sunflowers for your cousin who recently lost her dad. We hope the bouquet brings some warmth and brightness to her during this difficult time. It's fantastic to know that you find our choice of bouquets to be lovely, as always. We understand the importance of having a variety of options to choose from. We are also glad that the delivery date of two days from now works well for you, considering the order was placed on a Sunday evening. We truly appreciate your kind words about our website's usability and the easy checkout system. Creating a seamless shopping experience is one of our top priorities. Thank you for your continued trust and loyalty in choosing Prestige Flowers for special occasions like family birthdays and Christmas flowers. We are delighted to be a part of the joyous moments in your loved ones' lives. Once again, thank you for your amazing review. We are always here to assist you whenever you need our services. Warm regards, Tom.

Posted 7 months ago

“I typed into Google looking for flowers to be delivered the next day. I came across this company advertising next day delivery if ordered by 10pm so I got my order in. This is false advertising. My flowers didn’t get delivered the next day. When I questioned this, customer services informed me that they make no guarantees of next day delivery. They were also very unapologetic and lacked empathy of the special occasion I missed. Would not use again! Beware!”

Helpful Report

Posted 7 months ago

Hello Julie, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 7 months ago

“my order number for birthday flowers is 8106201 the flowers were ordered to be delivered on the 28th of July which is a sunday. they were NOT delivered! whats the point of birthday flowers if they dont arrive on the birthday.? There was a tracking update from the courier Royal mail saying delivery attempted and mo one home ..but that is not true there is 24 hour concierge in the building and the recepient was at home all day”

Helpful Report

Posted 7 months ago

Hello, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 7 months ago

“Ordered flowers for a family birthday as a new customer. They weren’t up to quality with a number of the roses in the bouquet wilting and browning on delivery. I complained and was told I was wrong that the flowers were up to quality when the clearly weren’t. I was refused a refund and ended up having to order another bunch from another website due to the poor quality. Don’t waste your money of this site, awful customer service. I’d give 0 if there was an option.”

Helpful Report

Posted 7 months ago

Hello Umza, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 7 months ago

“I am blind but find your website very quick and easy to use and an assistant is there online to help quick as a flash if I get stuck. The flowers are always so fresh and seem to last a lot longer than other suppliers. Prices are very reasonable too. A great team! Thank you so much.”

Helpful Report

Posted 7 months ago

Hello Anita, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are delighted to hear that you find our website quick and easy to use. We understand the importance of accessibility, and we're thrilled to know that our online assistant has been able to provide quick support when needed. Moreover, we're thrilled that our flowers have met your expectations in terms of freshness and longevity. We take pride in sourcing the freshest blooms to ensure that our customers receive the highest quality products. It's also great to hear that you find our prices reasonable. We couldn't be happier to have you as a satisfied customer and we truly appreciate your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warmest regards, Tom.

Posted 7 months ago

“Easy to use, lots of great flower options and I was able to write a longer message which I appreciate. Also very affordable!! Thank you x”

Helpful Report

Posted 7 months ago

Hello Aniqa, Thank you for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you found our website easy to use and that you were impressed with the wide range of beautiful flower options available. We are glad we could provide you with the opportunity to write a longer message, as we understand how important it is to convey your sentiments. Moreover, we are pleased that you found our prices to be affordable. It's great to know that our efforts in providing a user-friendly experience and quality products are appreciated. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Tom.

Posted 7 months ago

“Ordered many times and happy EVERY time!”

Prestige Flowers 5 star review on 27th July 2024

Helpful Report

Posted 7 months ago

Hello Jennifer, thank you for your review. We are so thrilled to hear you can rely on us for your gifting needs! Kind regards, Tom.

Posted 7 months ago

“Ordered and paid on 26th July for next day delivery of flowers for my wife’s birthday. Flowers did not arrive. Why does Prestige Flowers risk its reputation to Royal Mail?”

Helpful Report

Posted 7 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 7 months ago

“Well no words can describe the disappointing bunch of weeds received by my friend for her birthday. Shocking and embarrassing to say the least. I am surprised you are still trading ! This was a few years ago.”

Helpful Report

Posted 7 months ago

Hello, thank you for your review. We're very sorry to hear about your experience. It's disappointing to know that the bouquet did not meet your expectations, especially for such an important occasion. We sincerely apologize for any distress caused. Your feedback is valuable, and we will be investigating this matter to prevent future occurrences. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 7 months ago

“Following the order was easy. Great to give a card message. Could do a video message, but it looked a bit complicated for me!”

Helpful Report

Posted 7 months ago

Hello Gillian, Thank you so much for taking the time to give Prestige Flowers a 4-star rating! We truly appreciate your feedback and are glad to hear you found the ordering process easy. We also love that you enjoyed the option to give a card message with your order. We understand that video messages can seem a bit complicated, but we appreciate you considering it. If you ever need assistance or have any further questions, please don't hesitate to reach out to our customer support team. We are always here to help! Once again, thank you for choosing Prestige Flowers, and we hope to serve you again in the future. Best regards, Tom.

Posted 7 months ago

“I recently ordered a bouquet from Prestige Flowers, and I have to say, I was really impressed. The whole process was super easy, from browsing their beautiful selection online to placing the order. There were so many gorgeous options to choose from, and I found the perfect bouquet for my girlfriend. The flowers arrived right on time, and they looked even better in person than they did on the website. They were fresh and smelled amazing. The arrangement was beautifully done, and the flowers were well-protected in the packaging, so they didn't get damaged during delivery. What really stood out to me was the excellent customer service. They kept me updated every step of the way, and when I had a quick question, they responded promptly and were really helpful. Overall, I had a fantastic experience. I'll definitely be ordering again. Highly recommend!”

Helpful Report

Posted 7 months ago

Hello Arron, Thank you so much for giving Prestige Flowers a 5-star rating! We are delighted to hear that you had such a fantastic experience with us. It brings us immense joy to know that you were impressed with our services from start to finish. We take pride in providing a seamless and hassle-free ordering process, and we are thrilled that you found it super easy to browse and place your order from our beautiful selection online. It's even more rewarding to hear that you found the perfect bouquet for your girlfriend! We are thrilled that the flowers arrived right on time and exceeded your expectations in person. Freshness and fragrance are of utmost importance to us, and we are delighted that the flowers checked all the boxes for you. We also make sure to carefully package our arrangements to ensure they are well-protected during delivery. Customer satisfaction is our top priority, and we are pleased to hear that our customer service team impressed you. Keeping you updated every step of the way and promptly addressing your questions and concerns are aspects we truly value. Once again, we sincerely thank you for your kind words and your recommendation. It would be our pleasure to assist you with your future floral needs. Feel free to reach out to us anytime! Warm regards, Rosie.

Posted 7 months ago

“This is the first time I've used your company, but mosst impressed with your efficiency and service and choice of beautiful flowers. I'll be coming back to order from you for my family in England. I live in Canada and that's nice to know that I can rely on you on special occasion when I send your beautifl flowers. Many thanks, Anna Berry (Vancuver Island, Canada).”

Helpful Report

Posted 7 months ago

Hello Anna Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are delighted to hear that you were impressed with our efficiency, service, and selection of beautiful flowers. It's fantastic to know that you plan on coming back to order from us for your family in England. We appreciate your loyalty and trust in our services, especially as you live in Canada. Rest assured, we are here to provide you with our beautiful flowers on special occasions whenever you need them. Once again, many thanks for choosing Prestige Flowers. Best regards, Rosie.

Posted 7 months ago

“Royal Mail messed up and claimed to have delivered the flowers but they hadn't so unfortunately I couldn't give them to my wife in time. But after a quick chase up call the flowers were sent out and came to me the next day. Flowers are very poor quality though, definitely not what they advertise in the pictures on the site, won't be ordering from them again.”

Helpful Report

Posted 7 months ago

Hello Amit, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 7 months ago

“I ordered a Scarlet Noir Large; the flower been sent were a tiny bouquet of few branches of white flowers. The ones you can find at Tesco for 10-15 pounds. I paid 90£ for the bouquet that is shown in the picture in red. The white is what arrived.”

Helpful Report

Posted 7 months ago

Hello J.J. We're very sorry to hear about your experience. Receiving a bouquet that doesn't match your order is unacceptable. We understand your frustration, especially considering the significant price difference. I can see you have been in contact with a member of our customer support team and this has now been resolved. We apologize for any inconvenience caused. Kind regards, Tom.

Posted 7 months ago

“I always use Prestige for flower delivery, always lovely, long lasting and have never had issues with delivery”

Helpful Report

Posted 7 months ago

Hello Sophie, Thank you so much for your wonderful 5-star rating and for choosing Prestige Flowers for your flower delivery needs! We greatly appreciate your support and trust in our services. We are thrilled to hear that you always use Prestige for flower delivery. Your kind words mean a lot to us, and we are delighted that our flowers have never disappointed you. We take pride in ensuring that our blooms are stunning, long-lasting, and delivered without any hassle. Your continued support and satisfaction are what motivate us to maintain the highest standards in both our products and delivery services. We look forward to serving you again and exceeding your expectations in the future. Thank you once again for choosing Prestige Flowers! Best regards, Tom.

Posted 7 months ago

“I often use Prestige Flowers when I have a UK occasion to send a gift for a loved one. As I live abroad, I know I can count on Prestige to get the package there in time for the occasion and in one piece without any hassles and holdups. A great company to use and rely on. From A Happy Customer”

Helpful Report

Posted 7 months ago

Hello Christine, Thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are delighted to be your go-to choice for sending gifts to your loved ones in the UK. Ensuring that your packages arrive on time and in perfect condition is our top priority, and we are glad that we have been able to meet your expectations. Thank you again for your amazing feedback. We look forward to serving you in the future. Best regards, Tom.

Posted 7 months ago

“Lovely flowers can’t doubt them at all but my vase was smashed when opened so be careful with delivery”

Helpful Report

Posted 7 months ago

Hello Thomas, Thank you so much for taking the time to leave us a fantastic 5-star rating for Prestige Flowers. We really appreciate your feedback and are delighted to hear that you loved the beautiful flowers. We apologize for the inconvenience caused by the damaged vase upon delivery. We understand how frustrating that must have been. Rest assured, we will take your feedback into consideration and work on improving our delivery service to ensure all items are handled with extra care. Thank you once again for choosing Prestige Flowers. We hope to have the opportunity to serve you again soon and provide you with an even better experience! Warm regards, Tom.

Posted 7 months ago

“If I could put zero stars I would Absolutely terrible could have picked better from the local park I am so disappointed will never use again It was a birthday present for my mum as I live in France Terrible”

Helpful Report

Posted 7 months ago

Hello Karen, We're very sorry to hear about your disappointment with our service. It's upsetting to know that the bouquet did not meet your expectations, especially for such an important occasion. We sincerely apologize for any distress caused. Your feedback is valuable, and we will be investigating this matter to prevent future occurrences. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 271,756 reviews