Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,343 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for flower delivery from Prestige Flowers, but they use Royal Mail delivery and so only a narrow window for delivery. Flowers are sitting at the post office, dying, until my friend can arrange to collect them. Very disappointing experience wouldn't recommend!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m genuinely sorry to hear about the delivery issues and the condition of the flowers. It’s disappointing to know that they were left at the post office and didn’t meet your expectations. While we did attempt delivery as requested, it appears there was no one available to receive them. If you encounter any issues with the flowers upon collection, please send us some photos, and we’ll be happy to look into this further for you. Warm regards, Tom

Posted 2 months ago

“So disappointed with the flowers my sister received for her 65th birthday. Nothing like the picture advertised. What a poor show. Will never order from Prestige flowers again or recommend you to anyone”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm really sorry to hear that the flowers did not meet your expectations and that they were different from what was advertised. Your feedback is important, and I understand your disappointment. We strive to provide a high standard of service and will be addressing your concerns to prevent future issues. Warm regards, Rosie

Posted 2 months ago

“DO NOT BUY from this company. The quality of the flowers are shocking and the flowers have nearly died within 3 days. The flowers were late arriving, taking 3 days and not 24hrs. The customer service is shocking, have refused a refund and they blame you for not caring for the flowers when my 87 year old granny is an avid gardener and cares meticulously for her flowers. These were for her birthday and she received flowers from a well known grocery store from other people which are heads above the quality of Prestige flowers. I paid the extra for their biggest bunch nearly £60 and have been extremely disappointed with what was delivered. Please save your hard earned money and AVOID using these bandits. At least dick terpin wore a mask !!”

Helpful Report

Posted 2 months ago

Hello Wendy, Thank you for your review. I'm truly sorry to hear about your experience and the disappointment you've faced. It's clear that we fell short of your expectations, and for that, we apologise sincerely. Your feedback about the quality of the flowers and the customer service is important to us, and we'll be looking into these issues to ensure they don't happen again. I have contacted you directly via email. Warm regards, Ellie

Posted 2 months ago

“Terrible, might as well give your money away. A lot of sorry comments but haven't improved and happy just to take peoples money. It's not always about the money, it's the moment you ruin for people.”

Helpful Report

Posted 2 months ago

Hello Mr Dean, Thank you for your review. I’m truly sorry to hear about your negative experience and understand how frustrating it must be to feel that a special moment was ruined. Your feedback is important, and I regret that we haven’t met your expectations. Warm regards, Katie

Posted 2 months ago

“Great website - really quick and easy to use!”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We're glad to hear you found our website quick and easy to use. We strive to make the ordering process as smooth as possible, and we look forward to serving you again soon!

Posted 2 months ago

“Prestige flowers have been my go to for floral gifts for some time now. After using other highly recommended suppliers who could not achieve the quality and service I needed, Prestige was recommended to me and I have been so happy with their products and service I would recommend them to anyone who requires a professional business to deliver special arrangements that you can rely on.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that Prestige Flowers has become your go-to choice for floral gifts. It’s wonderful to know that our quality and service have exceeded your expectations, especially compared to other suppliers. Your recommendation means a lot to us, and we’re grateful for your continued trust in our service. We look forward to helping you with your future floral arrangements!

Posted 2 months ago

“This is my second time in the last 10 days of ordering flowers and gifts the sales girl was really very easy to speak to she helped me with my order she had a lot of patience and understanding and the website is easy to look at and there was plenty to choose from I'm very happy with prestige flowers I would give jess.v 10 stars if I could I am a very happy customer”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing review! We’re delighted to hear that you had such a positive experience with Jess and that she was able to assist you with patience and understanding. It’s also great to know that you found our website user-friendly and our selection to your liking. Your enthusiasm means a lot to us, and we’ll make sure to pass on your kind words to Jess. We look forward to serving you again soon!

Posted 2 months ago

“Ordered flowers on the 2nd of September for delivery on the 9th for my girlfriend’s birthday. Only just arrived today (11/09) girlfriend left this morning for a business trip and isn’t back until Saturday, we then fly out on holiday on Sunday for a week. Complete waste of money and will never order from Prestige again.”

Helpful Report

Posted 2 months ago

Hello Kyle, Thank you for your feedback. I’m truly sorry to hear about the delay with your order and the inconvenience it caused. It’s disheartening to know that the flowers didn’t arrive on the special date you intended. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 2 months ago

“I use prestige flowers quite alot. Flowers always come in a great standard of quality and last along time! I had a problem using the app but was helped quickly and professionally through the live chat. Would always recommend!”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful feedback! We're delighted to hear that you're consistently happy with the quality of our flowers and the longevity they provide. It's great to know that our live chat support was able to assist you effectively. Your recommendation means a lot to us, and we look forward to serving you again soon!

Posted 2 months ago

“Never again Prestige Flowers I have ordered with Prestige Flowers for delivery in London, to an address that I had already before sent flowers with Prestige Flowers. This time the flowers were not delivered because the address could not be found!!! After a few days I inquired with Prestige Flowers and was told that this was not their problem but that of the delivery company to which Prestige Flowers had outsourced the delivery. Upon my inquiry whether I would get a refund of the full £38.48 I was told that I could get £10!!! Conclusion: Prestige Flowers never delivered the flowers, not even with a delay, and refused to refund the money that they cashed in without fulfilling the contract. I cannot recommend anybody to use Prestige Flowers for the above reasons. Totally unreliable. I regret that I did not check out earlier reviews concerning Prestige Flowers but I could not imagine that any company would act in such a manner.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m very sorry to hear about the issues you experienced with our service and customer support. After reviewing the situation, it appears that the address provided was incomplete and missing a flat number. This issue was corrected in your previous order as you had contacted our team before this was dispatched. Unfortunately, we are responsible for addressing any errors related to incomplete or incorrect addresses. I sincerely apologise for the inconvenience and disappointment this has caused. If there’s anything else we can do to assist, please let us know. Warm regards, Tom

Posted 2 months ago

“So disappointed with the lack of flowers and what I thought I was getting. Nothing like the photo on their website. They do not live up to their name. I ordered these from Australia for a special birthday in the UK. Will not be using again”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m very sorry to hear about your disappointment with the flowers and the mismatch with the photo on our website. We understand how important it was to get this right, especially for a special occasion. Your feedback is important to us, and I apologise for not meeting your expectations. If you’d like to discuss this further or have any concerns addressed, please reach out to us directly. Thank you for bringing this to our attention, and I’m truly sorry that we didn’t deliver the experience you were hoping for. Warm regards, Rosie

Posted 2 months ago

“Thought I had paid ann extra sum of about £10 to free me from paying any further delivery charges for a year Not £40 but £50 Where is there proof of that? Where is a ticket or number I can use when I make another order? HELP PLEASE”

Helpful Report

Posted 2 months ago

Hello Mira, Thank you for your review. I’m sorry to hear about the confusion regarding your delivery charges. I can confirm your future orders will have this automatically applied when standard delivery is selected. This will be shown at the last stage of checkout. It will also state that you have an active delivery pass when you log into your account. If you have any more questions, please feel free to reach out to our customer service team and they would be happy to help. Best wishes, Rosie

Posted 2 months ago

“So very disappointed with the flowers again. Though it was just a blip but for what I’ve paid for the 2nd gift I’m absolutely gutted with what my friend received. I’m so sorry but I will never order from you again .”

Helpful Report

Posted 2 months ago

Hello Debbie, Thank you for your review. I’m truly sorry to hear that you’re so disappointed with the flowers you received. It’s disheartening to know that we’ve let you down twice, and I understand your frustration. Your feedback is invaluable, and I’m sorry that we didn’t meet your expectations. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 2 months ago

“Do not use. Added picture to show what I thought I was getting and what I actually received.shocking”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers you received did not match the images online and for any frustration this may have caused. The image on our website represents a medium-sized bouquet, as stated in the description. Since you ordered a standard-sized bouquet, it contains fewer stems, which may have contributed to the difference. Warm regards, Tom

Posted 2 months ago

“The worst flowers I have ever ordered, spent over £100 on two bouquets and the flowers were delivered half dead, brown and wilted. Customer service refuse to do anything, said the bouquets are the right size and will bloom in 3 days. Do not buy from Prestige, nothing Prestige about them unfortunately. I’m really embarrassed I had to give these flowers to two colleagues as a thank you.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointing experience and the condition of the flowers you received. This is not the level of service we aim to provide, and we understand how frustrating this must be, especially given the importance of your gifts. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Order placed on Friday afternoon for a next day delivery. Order was despatched on the Friday but the flowers were not delivered until the Monday. Customer service was no help at all with same automated responses. Highly disappointed”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 months ago

“I ordered a close friends birthday flowers in good time but they have failed to arrive and Customer Service was unable to locate their whereabouts explaining that there was a Royal Mail tracking error. A fresh bouquet was offered but this would have meant being 3 days late. It was also not obvious from the website that these were letterbox flowers which I was trying to avoid. I requested a refund, which, after authorisation was granted! I trust I will receive my refund within the promised time. Altogether a shame as they seem to have good reviews..”

Helpful Report

Posted 2 months ago

Hello Heather, Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with your order. We understand how important it was for your friend's birthday flowers to arrive on time, and we're truly sorry for the inconvenience caused by the tracking error with Royal Mail. Your experience is far from our usual standard, and we appreciate your understanding. We value your feedback and will use it to improve our services. Warm regards, Rosie

Posted 2 months ago

“The picture of the flower is very misleading. It shows multiple roses and I only got one in a small pot.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m sorry to hear that the flowers didn’t meet your expectations. We strive to provide accurate representations of our products, and I apologise if the actual arrangement didn’t match the image. If not done already, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“Having made a technical error sending my gift to the wrong address , Prestige Flowers did their utmost to help me . A week later I finally tracked my gift down to a Royal Mail delivery depot ! The flowers were as good as new thanks to their wonderful packaging and the Prosecco excellent quality . We will definitely use your excellent quality products and superb customer service again . Thank you Amelia x”

Helpful Report

Posted 2 months ago

Hello Catherine, Thank you for your kind and detailed feedback, Amelia! We’re so glad to hear that despite the mix-up, the flowers and Prosecco arrived in great condition and that you were pleased with our packaging and customer service. We truly appreciate your support and look forward to assisting you again in the future!

Posted 2 months ago

“lovely flowers, delivered on time!”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re delighted to hear that you loved the flowers and that they arrived on time. We appreciate your support and look forward to serving you again!

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,343 reviews