Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,919 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery and beautiful flowers.. So Happy...”

Helpful Report

Posted 1 month ago

Hello Katy, Thank you for your fantastic review! We're so pleased to hear that you enjoyed our service and found the flowers beautiful. Your happiness means everything to us, and we’re here to help make your experiences special! Best wishes, Katie

Posted 1 month ago

“I am fuming I’ve specifically asked if you sent hampers to Ireland and you’ve messaged back sayings yes .I’ve ordered and paid for one and then today I get a link about flowers I haven’t ordered flowers this Hamper was a special gift for my father and I don’t Eve know now if he will get it on time NOT HAPPY”

Helpful Report

Posted 1 month ago

Hello Sandra, Thank you for sharing your concerns, and I'm truly sorry to hear about the inconvenience you've experienced. I completely understand how upsetting it must be to receive a message that doesn’t align with your order, especially for a special gift for your father. We strive to provide clear communication, and it sounds like we missed the mark here. I will feed this back to the team members involved with this. Best regards, Katie

Posted 1 month ago

“Website clear and easy to use. Next day delivery when ordering up to 10pm great when you suddenly remember about having forgotten someone's birthday.”

Helpful Report

Posted 1 month ago

Hello Mrs Blackburn, Thank you for your lovely review! We're glad to hear you found our website easy to navigate and that you appreciated the next day delivery option. It’s great to know we could help you remember that special occasion! Best wishes, Katie

Posted 1 month ago

“Aways happy with your service all flowers I order are always in fantastic condition, delivery is fantastic too, I can always rely on your services, thank you so much”

Helpful Report

Posted 1 month ago

Hello Michelle, Thank you so much for your wonderful review! We’re thrilled to hear that you’re always happy with our service and that the flowers arrive in fantastic condition. Your trust in us means a lot, and we’re here to ensure you continue to receive the best! Best wishes, Katie

Posted 1 month ago

“Beautiful Flowers every time.”

Helpful Report

Posted 1 month ago

Hello Gavin, Thank you so much for your amazing review! We're delighted to hear that you find our flowers beautiful every time. Your kind words truly inspire us to keep delivering the best! Best wishes, Katie

Posted 1 month ago

“Only chose 1 star because I had no other choice absolute zero from me also wish I'd read the reviews. I arranged a bouquet for my mums 70th as a surprise with a voice message from me and my daughter. The flowers never arrived tried to contact them next day via phone and they said unfortunately the lines ar down. Had to communicate via email couldn't get a straight answer eventually realised I'd made a mistake with the postcode ok fair enough,but I checked the postcode I put in and address doesn't exist they had the full address other than that and also had my phone number. I get it's dealt by a 3rd party but this cannot be the first time this has happened with a typo. They wasn't interested in helping me out resolving the issue and guess what the flowers arrived 6 days later and were in a terrible state. There was no correspondence to say we couldn't deliver your order for whatever reason and possibly sending them to post office at least they didn't contact me at all. Considering it's flowers and not a pair of trousers I'd say they should be doing all they can to ensure delivery is made they are relying on people not telling the sender of any issues and poor quality flowers. Ultimately it was a mistake I made but to try and simply solve this customer service was no help whatsoever I needed to talk to someone immediately not bouncing emails back and forth will definitely not be using this company again please please read reviews before you purchase from here”

Helpful Report

Posted 1 month ago

Hello Daniel, Thank you for taking the time to share your experience. We truly regret that your order did not meet your expectations, especially for such a special occasion as your mum's 70th birthday. It’s clear that there were several issues that arose, including communication shortcomings on our part. Please know that we take your feedback seriously, and we will be investigating your concerns regarding the delivery process and customer service. We strive to improve our service and your experience is invaluable to us in that regard. I have reached out directly via email. Warm regards, Ellie

Posted 1 month ago

“I purchased a moderately expensive Bouquet for my mum on the day one year after my stepdad passed away. Thebunch of flowers we got were not like the picture at all. The amount of flowers we got was definitely not like the advertised picture. Long story short I could have got a bunch from my local M&S up to par with the ones we received. Im fuming. I tried to do something nice for someone else and feel like I've been scammed”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback, and we are truly sorry to hear that the bouquet you received did not meet your expectations. We understand how important this gesture was, especially given the significance of the occasion, and we sincerely apologise for falling short in delivering the arrangement you were hoping for. I have located your order and can see that this is being looked into by our team on Facebook. We hope that this can be resolved! Best wishes, Tom

Posted 1 month ago

“Limp flowers on receipt, pretty much dead on day three”

Helpful Report

Posted 1 month ago

Hello Deborah, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers. It’s really disappointing to receive flowers that don't meet expectations so soon after delivery, especially when you are anticipating vibrant blooms. We always strive to provide the highest quality, and your concerns regarding the condition of the flowers are valid. I have located your order and can see that a fresh bouquet has been arranged for delivery today. Take care, Katie

Posted 1 month ago

“That’s lucky for one star! Absolute DISGRACE. Still have not received the flowers. Had to be directed to the nearest post office for pick up tomorrow! Goodness knows what state they are in for a friends surprise at work. Disgusting - when I see the state of the flowers tomorrow if and when I pick them and they’ve been delivered I’ll be writing another review - DO NOT USE THiS COMPANY!”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you've faced with your order. It's completely understandable to feel frustrated when delays occur, especially for a special occasion. I have reviewed the tracking for your order and can confirm that delivery was attempted at 5:28 PM on Friday. As stated on our website, since we use a third-party delivery service, we are unable to guarantee specific delivery times. If there are any issues with the flowers when received, please send us some images of the bouquet and we can look into this further for you. Take care, Katie

Posted 1 month ago

“Really poor quality. Paid extra for a large bouquet and got a bunch that looked like it had been bought from a truck stop. Customer service is also dreadful. Would stay away and spend money elsewhere!”

Helpful Report

Posted 1 month ago

Hello Richard, Thank you for sharing your feedback. I’m sorry to hear that you were disappointed with the quality of the bouquet you received. We strive to provide only the best, and it’s disheartening to know that we did not meet your expectations. Regarding your experience with our customer service, I sincerely apologise for any frustration caused. We aim to assist our customers promptly and effectively, and I'm sorry we fell short in this instance. Take care, Katie

Posted 1 month ago

“i am 80years old. it was clear and easy to understand thank you very much.”

Helpful Report

Posted 1 month ago

Hello Janet, Thank you so much for your kind review! We're delighted to hear that you found our service clear and easy to understand. It’s our goal to ensure a pleasant experience for everyone, and we truly appreciate your feedback! Best wishes, Katie

Posted 1 month ago

“Ordered Next Day delivery and a day late still no sign and customer service have no idea if they will arrive today just told to contact them after 730pm (when they are closed). According to the small print, provided by the Customer Service Agent, remote areas (I live in Glasgow, UKs 3rd largest city) need another day. Honestly I just wish I'd bought from somewhere local.”

Helpful Report

Posted 1 month ago

Hello, I appreciate you taking the time to share your experience with us. I’m really sorry to hear that your order did not arrive on the expected day. I understand how disappointing this can be, especially when you are counting on the delivery to brighten someone’s day. When it comes to next-day delivery, we aim to ensure that all orders reach our customers as quickly as possible. However, certain factors, including location, can complicate our delivery capabilities. We do apologise for any lack of clarity in communication regarding this. Take care, Katie

Posted 1 month ago

“Not happy. Sent flowers to a friend who had lost her mum I've retired and can't afford much but for nearly £30 expected more than about ten flowers Have downloaded picture of flowers from web site and what was received”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear that the bouquet you ordered did not meet your expectations, especially when it was intended for such a sensitive occasion. We understand the importance of providing a meaningful tribute, and it’s disheartening to know that we fell short. Your feedback is appreciated and will be used to help us improve. If you would like to discuss this matter further, please reach out to our customer service team at enquiries@prestigeflowers.co.uk. We’d love the opportunity to make things right. Take care, Katie

Posted 1 month ago

“Still waiting for flowers for my bereaved daughter in law. What's the point when they were meant to be a comfort on the day . Also worried that by now they may not be in good condition. Will never use Prestige Flowers again and will pass on to others.”

Helpful Report

Posted 1 month ago

Hello Joyce, Thank you for sharing your experience with us. I’m truly sorry to hear that your order has not arrived as expected, especially at this sensitive time. We understand the importance of having flowers delivered promptly as a gesture of comfort, and it’s disheartening to learn that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we advise on our website. Take care, Katie

Posted 1 month ago

“The flowers arrived dry, without water and according to tracking would have not had water for nearly two days. Half of them had to be thrown away. On speaking to other people I've had flowers sent to (I wanted to check theirs were ok) I was horrified to hear that 90% had flowers arrive nearly dead, looking awful and small. I'm mortified and embarrassed. I trusted this company and will never use them again.”

Helpful Report

Posted 1 month ago

Hello Laura, Thank you for bringing this to our attention. I’m deeply sorry to hear about your experience with the flowers you received. We understand how disappointing it can be when expectations are not met, especially when sending flowers is intended to bring joy. Your feedback is invaluable in helping us improve our service. I can see that our team is looking into this for you. We hope this can be resolved. Best wishes, Katie

Posted 1 month ago

“I paid nearly £50 for a bunch of flowers to be delivered for my girlfriend’s birthday. What arrived was an incredibly sparse smattering of flowers. If I knew the “quality” of the bouquet was like this , I would’ve just gone and got a much better bunch for far less money from a supermarket or petrol station. Below I’ve submitted photos 1) what’s advertised 2) what my girlfriend received”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m really sorry to hear that the bouquet you received did not meet your expectations. We strive to provide beautiful arrangements, and it’s disappointing to learn that this was not reflected in your order. Your comments are valuable to us as they help identify areas where we can improve our service and offerings. If you haven’t reached out to us yet, please contact our customer service team at enquiries@prestigeflowers.co.uk with a birds-eye view image of the bouquet so we can assist you further. Please include your order number in the subject line. Best wishes, Katie

Posted 1 month ago

“Ordered a small food package. Considering the price, would have been great if it was in nicer packaging rather than the cheap looking one it was in.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that the packaging of your food package did not meet your expectations. We appreciate your feedback as it helps us understand how we can improve our presentation to better align with our customers' desires. We constantly strive to enhance the overall experience, including the details that matter most. Your comments have been noted and will be part of our ongoing assessment of our packaging choices. Best wishes, Katie

Posted 1 month ago

“I sent my mother flowers for her birthday on the 22nd November spending £30 on a large bouquet and she told me this morning that they had all died. I can honestly say how disappointed I am as what I thought was going to be a large beautiful bouquet going by the picture on the website I could have got better at the garage on the way to her house. Truly awful.”

Helpful Report

Posted 1 month ago

Hello Melanie, Thank you for your feedback, and I’m truly sorry to hear that your mother’s flowers did not meet your expectations. We aim to provide beautiful, fresh arrangements, and it's disappointing to learn that we fell short in this instance. I understand how frustrating this situation must be for you, especially when it was intended to be a special gift. I can see that our team sent an email on the 25th asking for some images of the bouquet to look into this for you. Best wishes, Katie

Posted 1 month ago

“Lovely choice of flowers and gifts and always reliable. 😁”

Helpful Report

Posted 1 month ago

Hello Gillian, Thank you for your wonderful review! We're thrilled to hear that you love our choice of flowers and gifts and find us reliable. Your satisfaction is our top priority, and we’re here to make every occasion special! Best wishes, Katie

Posted 1 month ago

“The service is cold and impersonal. I don't appreciate being issued with a 'ticket' when I have a problem. That's not customer service. I don't appreciate being sent 'standard' replies either. Royal Mail let you down badly. I won't be using your services again. I suggest you use another delivery company - one that can deliver to addresses on time without fuss. Dreadful.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience with us did not meet your expectations. We strive to provide a personalised and efficient service, and we are sorry to hear that the use of our ticketing system and the replies made you feel otherwise. Our systems are designed to ensure every issue is logged and addressed, but we understand how this might have come across as impersonal, and we’ll review how we can make this process more customer-focused. Regarding your delivery concerns, we deeply apologise for the inconvenience caused. Timely and reliable delivery is a priority for us, and we are very sorry that we fell short in this case. I can see your order was delivered on the 27th. Best wishes, Tom

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 270,919 reviews