Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,726 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took ages choosing the perfect bouquet and vase. Tried to pay, just given the run around their site, lost patience, gave up that's a £50+ order lost by your faffing!”

Helpful Report

Posted 1 month ago

Hello Maggie, I’m truly sorry to hear about the frustrating experience you had while trying to complete your order on our site. We strive to make the purchasing process as smooth as possible, and it’s clear we fell short in your case. Your feedback is invaluable, and we’re committed to improving our website to better serve our customers. I hope you might give us another chance in the future. Best wishes, Ellie

Posted 1 month ago

“Orders on 17th January with next day delivery, received 20th. Will not use them again and advise anyone else not to use them. Awarded one star as there is no zero option. Have not contacted the company...a refund does not compensate for huge disappointment and too late for the purpose sent, ruined!”

Helpful Report

Posted 1 month ago

Hello, I’m very sorry to learn that your order did not arrive on the intended date and that this caused you disappointment. We understand how crucial timely delivery is, especially for special occasions, and it’s clear we did not meet your expectations this time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Ellie

Posted 1 month ago

“Very disappointed paid £30 for birthday flowers for my mum and the bunch was absolutely pathetic barely anything to it definitely not worth the money at all”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear about your disappointment with the flowers you received. We aim to provide arrangements that meet our customers' expectations, and it's clear we fell short in your case. Your feedback is crucial to us, and I would appreciate the opportunity to resolve this for you. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can address your concerns. Best wishes, Ellie

Posted 1 month ago

“My husband ordered the Rose and Lily bouquet for my 60th birthday. They arrived as expected, however the quality of this bouquet is very disappointing to say the least. Almost a week later, the roses look so sorry for themselves and the Lillie's still have not opened.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear that the bouquet did not meet your expectations on such a special occasion. The quality of our flowers is very important to us, and we deeply regret that this was not reflected in your experience. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Ellie

Posted 1 month ago

“Didn’t arrive on time requested a specific date for some flowers for my anniversary only after the payment had being taken and the mess up occurred do they tell you the specific date is not guaranteed. Do yourself a favour Stick with using interflora”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to hear that your flowers did not arrive on the requested date and that this affected your anniversary celebration. We understand how important timely delivery is for special occasions, and it's disappointing to hear we fell short in your case. While we do outline our delivery policies, I regret that this caused confusion and frustration. Your feedback is immensely valuable, and we will certainly take it into account as we work to enhance our service. Best regards, Ellie

Posted 1 month ago

“Awful flowers. Ordered large and got 5 roses. It was nothing like the photo’s. 2 of which were on their way out on the day of delivery. This was £40 with delivery, reduced from £60. Avoid”

Helpful Report

Posted 1 month ago

Hello Will, I’m really sorry to learn that the flowers did not meet your expectations and that the experience was disappointing. We strive to deliver arrangements that truly reflect the quality portrayed in our photos, and I apologise for the shortfall you encountered. Your feedback is invaluable, and I assure you we'll take this into consideration as we work to improve our services. I have contacted you via email. Best regards, Ellie

Posted 1 month ago

“Absolute joke, the flowers came dying and floppy, the roses were off colour. When speaking with the customer service team, they only offered a 1/4 of the money back in credit? Because of only a slight quality issue”

Helpful Report

Posted 1 month ago

Hello, I’m really sorry to hear about your experience with the flowers and the response you received from our customer service team. It’s truly disheartening to know that the quality of the blooms did not meet your expectations, especially when they were meant to bring joy. We aim to ensure all our customers are satisfied, and I'm sorry this wasn’t the case for you. Best regards, Rosie

Posted 1 month ago

“I had a gift a delivery of fresh flowers they were well packed a few of the stems of flowers were broken that was fine but the two roses were drooping and had brown petals on them on delivery. I have had them 5 days and the leaves in the flowers are going yellow. I have flowers from a supermarket every week and they last ages I am really disappointed”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding the delivery of your flowers. I’m sorry to hear that some of the roses arrived in less-than-perfect condition and that the freshness didn’t last as expected. It’s understandable to feel disappointed, especially when you compare them to your regular supermarket purchases. Please could you contact us at enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 month ago

“Please do not trust the next day delivery service. Flowers for a special occasion did not arrive on time and the response I got from customer services is that, in essence, I should have read the small print which states it’s not guaranteed . They use a third party for delivery and use this as an excuse for lack of accountability. Also, avoid the chocolates- awful”

Helpful Report

Posted 1 month ago

Hello Tracy, I’m sorry to hear about the issues you experienced with the next day delivery and the chocolates. I understand how disappointing it is when things don’t go as planned, especially for a special occasion. While we do share our delivery terms, it's clear we did not meet your expectations, and for that, I sincerely apologise. Your feedback regarding the chocolates is noted, and we strive to improve our offerings continually. Thank you for bringing this to our attention. Kind regards, Rosie

Posted 1 month ago

“The flowers were delivered but the Lillie's still.in bud and they looked DISMAL and nothing like the picture. It was for a celebration that day and looked disgraceful against others who bought at ASDA and similar. They say it says so in the print I cannot find it and it is a false description in my view. By what you can see ignore this site it is a con”

Helpful Report

Posted 1 month ago

Hello Michael, I'm genuinely sorry to hear about your experience with your flowers. I understand how frustrating it must be, especially when you were hoping to celebrate with a beautiful arrangement. Our goal is to provide stunning blooms, and it's disappointing to know we fell short in your case. Best wishes, Rosie

Posted 1 month ago

“Absolutly Amazing!!!!!”

Helpful Report

Posted 1 month ago

Hello Russell, Thank you so much for your absolutely amazing 5-star review! We’re overjoyed to hear that you had such a fantastic experience with us. Your kind words truly inspire our team to keep exceeding your expectations! We can’t wait to help you again with your floral needs in the future! Best wishes, Tom.

Posted 1 month ago

“I booked my flowers to be delivered to my sister on her wedding day. I also did a video. I gave you three days notice so the bouquet would arrive the morning if her wedding, this was very important as I was not able to be there with her. They should have been delivered on Saturday 18th January between 9am and 1.30. No flowers arrived and Royal Mail now tell me they will be delivered on Monday 20th January. I am very disappointed in this service and I am very upset that my sister did not receive these special flowers from us. I really hope that these flowers arrive although I am not confident they will. Mrs Sheila Beesley a very upset customer.”

Helpful Report

Posted 1 month ago

Hello Mrs Beesley, I’m truly sorry to hear about the delivery issues you faced. I understand how important it was for your sister to receive her flowers on such a special day, especially when you were unable to be there in person. It's incredibly disappointing to know that we let you down on such a significant occasion. If not done already, please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Warm regards, Rosie

Posted 1 month ago

“DO NOT USE!! Please read the reviews before buying, certainly not worth the money spent for a large bouquet, rubbish customer service as not even given a good will gesture, flowers looked nothing like the photos on their website, will definitely not recommend to anyone.”

Helpful Report

Posted 1 month ago

Hello, I appreciate you sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not live up to your expectations and that our customer service did not provide the support you were looking for. Your feedback is invaluable, and I assure you we take it seriously. We strive to present our arrangements accurately online, and I regret that we missed the mark in your case. I will certainly pass on your comments to the appropriate teams for further evaluation. Best regards, Rosie

Posted 1 month ago

“Flowers were delivered to the wrong address, Broom instead of Southall (Royal Mails fault). Extremely disappointed with the flowers, nothing like the ones advertised. Would certainly not order again from Prestige. Flowers were not worth the price paid. A very disappointed birthday present.”

Helpful Report

Posted 1 month ago

Hello Jacqueline, Thank you for your feedback, I’m truly sorry to hear about the delivery issue and that the flowers did not match your expectations. It's disheartening to know that this experience was not reflective of our usual standards, especially for such an important occasion. I have reached our via email to look into this and hopefully come to a resolution. Warm regards, Ellie

Posted 1 month ago

“Do not buy these. Roses died immediately. I am so annoyed. Could have got better value at Tesco . Would never recommend”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm very sorry to hear that the roses didn't last as you expected. I understand how disappointing it can be when flowers don’t meet the quality you were looking for. We strive to provide the best value and freshness to our customers and it sounds like we missed the mark with your order. Your comments are important to us, and we will use this information to help improve our service. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 month ago

“Fabulous Service , flowers were beautiful and great value . I will certainly be purchasing from “ Prestige flowers” in the future Thankyou BJ DUNNE”

Helpful Report

Posted 1 month ago

Hello Bridget, Thank you so much for your fabulous 5-star review! We’re thrilled to hear that you enjoyed our service and found our flowers beautiful and great value. Your support means the world to us and motivates our team to keep doing what we love! We can’t wait to assist you again with your floral needs in the future! Best wishes, Tom

Posted 1 month ago

“Ordered the medium recieved the standard. Hardly any foliage. Bad customer service.”

Helpful Report

Posted 1 month ago

Hello, Thank you for bringing your concerns to our attention. I'm genuinely sorry to hear that the size and greenery of your arrangement did not meet your expectations. Customer satisfaction is important to us, and I regret that we fell short in this instance. We aim to provide quality service, and I will ensure your feedback is shared with the relevant teams for further review. Kind regards, Rosie

Posted 1 month ago

“Definitely not worth the money £36 for these , hardly any flowers there”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the flowers did not meet your expectations. It’s disappointing to invest in an arrangement and feel let down by the quantity and quality. Upon reviewing the image, we can see that you have received the correct size. Once again, we are very sorry for any disappointment caused and I will share your feedback to the appropriate departments. Best wishes, Rosie

Posted 1 month ago

“Very reliable florists, not my first time using you guys, definitely recommend you to people!!”

Helpful Report

Posted 1 month ago

Hello Jack, Thank you for your fantastic 5-star review! We’re so glad to hear that you find us reliable and that you keep coming back. Your recommendation means a lot to us and motivates our team to continue providing the best service possible! We look forward to serving you again in the future! Best wishes, Tom

Posted 1 month ago

“Absolutely appalled! Purchased the Freesia Fields bouquet for my daughter and opted for the 'large' size paying an extra £10 to have the larger sized floral arrangement. To my horror they look even less in the vase than the standard size picture you see on the screen. NEVER again, I shudder at the thought of what I have sent to friends in the past. The size of this bouquet is smaller than a standard £12 one at my local supermarket, and with its delivery it has cost me over £40, I feel totally conned and must look like a miser having given what looks like a paultry arrangement on my daughter's engagement!!”

Helpful Report

Posted 1 month ago

Hello Nia, Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointment with the Freesia Fields bouquet. I understand how important it is to make special occasions memorable, and I sincerely apologise that we did not meet your expectations. Could you kindly reach out to us at enquiries@prestigeflowers.co.uk with your order number and any additional details? We would be happy to look into this further and find a suitable resolution. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,726 reviews