Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,357 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Prestige Flowers a few times now. The flowers that are delivered are beautiful and carefully selected. The people who have received them have sung praise's over how pretty they are. Quick delivery too. I highly recommend this company.”

Helpful Report

Posted 5 months ago

Dear Olivia, Thank you so much for the 5-star rating of Prestige Flowers! We truly appreciate your kind words and recommendation. We are thrilled to hear that you have used our services multiple times and have consistently received beautiful and carefully selected flowers. It warms our hearts to know that the recipients of our flowers have sung praises about their prettiness. Our team also works hard to ensure quick delivery for our valued customers like you. Thank you once again for your support and recommendation. We are grateful to have customers like you and look forward to serving you again in the future. Best regards, Katie

Posted 5 months ago

“Excellent choice of both flowers and gifts. So easy to use and the delivery dates available were remarkable. I will definitely be send flowers more regularly!!”

Helpful Report

Posted 5 months ago

Dear Kelly, Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. We are delighted you found our selection of flowers and gifts to be excellent, and that our website was so easy to use. It's great to know that our wide range of delivery dates impressed you as well. We can't wait to serve you again in the future and assist with sending flowers more regularly. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you once again for choosing Prestige Flowers! Warm regards, The Prestige Flowers Team

Posted 5 months ago

“DO NOT BUY FROM THIS COMPANY, ESPECIALLY IF YOU ARE IN THE HIGHLANDS OF SCOTLAND!!. They hide their policy of 'delivery within three working days if the address is in the Highlands' and use it as an excuse when you contact them. I ordered flowers and chocolates and they were stuck in a van, in hot weather, for three days, before being delivered. They were in absolutely diabolical condition and the only thing this joke of a company did was to offer me a tenner off my next order.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave some feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. If not done already, please forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject and we would be happy to look into this for you. Best wishes, Rosie

Posted 5 months ago

“Flowers ordered Wednesday for Thursday delivery but damn I forgot to read the very small print that means the order won’t be delivered but that’s not your fault. Lack of transparency at the order stage doesn’t go down well and means I will not be ordering with you again The order is VERY clearly going to a business/office which means the order will not be delivered until Monday at the very earliest, which is unacceptable. Oh and I forgot; if they are not delivered or indeed turn up dead, this is also my problem and a refund isn’t give. I will order from a reputable company going forward. Save your money and order from somewhere that will deliver when expected.”

Helpful Report

Posted 5 months ago

Hello Laura, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. If there are any issues with your bouquet upon arrival, whether it's delivered on time or delayed, we request photos so that we can assist further. This policy is outlined on our website. Should there be any quality concerns after our Florist Manager reviews the images, we will certainly offer appropriate compensation. Best wishes, Rosie

Posted 5 months ago

“Rose and Freesia, nothing like the image on line, roses were poor. Never had a problem with Prestige before, to their credit.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your valuable input and apologise for any disappointment caused by the issues you highlighted. We understand that the bouquet you received, particularly the Rose and Freesia arrangement, did not meet your expectations. We truly apologise that the flowers did not resemble the image presented online and that the quality of the roses fell short. As a company that takes pride in delivering exceptional floral arrangements, we deeply regret any inconvenience this may have caused you. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“I have used Prestige Flowers for the last 5 years, promt delivery and beautiful flowers that last. I wouldn't send flowers from anyone else Very happy”

Helpful Report

Posted 5 months ago

Dear Karen, thank you so much for your fantastic 5-star rating and for choosing Prestige Flowers as your go-to flower delivery service for the past five years. We truly appreciate your loyalty and trust in our brand. We're thrilled to hear that our prompt delivery and long-lasting beautiful flowers have brought you happiness time and time again. Your kind words and satisfaction mean the world to us. We look forward to serving you with the same level of excellence for many more years to come. Should you need anything, please don't hesitate to reach out. Thank you once again for your valued support. Warm regards, Rosie

Posted 5 months ago

“I was very disappointed in the medium bouquet they sent. So few stems. Nothing like on the picture they used in their website. How many stems would they put in a small one? Three? It’s quite shocking, and they asked me to send pictures to see how bad it was. I did. Then they said they needed more pictures. So I sent more pictures. Then they offered a £15 credit. I accepted it. But then they got back to me that they couldn’t issue a credit, that I could dispute the charge with my bank but that was unlikely to achieve anything. Disgusting! Never again!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your honest review and apologise for the disappointment caused by the medium bouquet you received. It is regrettable that the bouquet did not meet your expectations and that you felt it differed from the image displayed on our website. Once again, we apologise for any dissatisfaction caused, and we appreciate your feedback. We strive to provide the highest level of customer service and will take your comments into consideration to ensure a better experience. Warm regards, Rosie

Posted 5 months ago

“Beautiful flowers”

Helpful Report

Posted 5 months ago

Dear Kerry, Thank you so much for taking the time to rate us with 5 stars! We truly appreciate it and are thrilled to hear that you had a positive experience with Prestige Flowers. We pride ourselves on providing beautiful flowers that are carefully arranged and delivered with utmost care. It warms our hearts to know that our efforts have resulted in your satisfaction. Once again, thank you for your kind words and for choosing Prestige Flowers. We hope to have the opportunity to serve you again in the future! Best regards, Rosie

Posted 5 months ago

“The flowers received were awful. A better bunch you can get from the supermarkets. The customer service team equally awful with no resolution. wasted £50. DO NOT BUY at all cost.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We appreciate your honesty and value your opinion as it allows us to continually improve our services. We sincerely apologise for the disappointment you faced with the flowers you received. We understand that they did not meet your expectations, and we apologise for any inconvenience caused. We strive to ensure the highest level of quality in all our products, and it is clear that we fell short in this instance. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 5 months ago

“Website very useful easy to use”

Helpful Report

Posted 5 months ago

Dear Rachel, thank you so much for your amazing 5-star rating of Prestige Flowers! We greatly appreciate your kind words and support. We are thrilled to hear that you found our website very useful and easy to use. Thank you again for choosing Prestige Flowers! Warm regards, Rosie

Posted 5 months ago

“I ordered and paid 3 weeks ago. The money left my account then. On the day the flowers are due to be delivered (a significant birthday for my mum) they tell me my order is a fraud risk, cancel it and say they are refunding me. AFTER I have already paid in full weeks ago. Of course no one available to speak too. Outrageous”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts, as it helps us identify areas where we can improve. We want to sincerely apologise for the inconvenience and frustration you experienced with your recent order. We understand how important it was to have the flowers delivered on your mother's significant birthday, and we deeply regret that we were unable to meet your expectations. Once again, thank you for bringing this matter to our attention. Warm regards, Rosie

Posted 5 months ago

“Difficult to manoeuvre around site”

Helpful Report

Posted 5 months ago

Hello Ann, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 5 months ago

“Very quick and easy to sort out, will see how good they look on arrival.”

Helpful Report

Posted 5 months ago

Dear Jo,Thank you so much for taking the time to rate Prestige Flowers with 4 stars. We truly appreciate your feedback and are glad to hear that you found our service very quick and easy to sort out. We understand that the true test lies in the actual appearance of the flowers upon arrival, and we hope they exceed your expectations. Should you have any further queries or need assistance, please feel free to reach out to us. Thank you once again for choosing Prestige Flowers. Warm regards, Katie

Posted 5 months ago

“Ordered bouquet costing £49 for a dinner party welcoming relatives home from living abroad. Delivered Friday morning, attended to the flowers to the letter on the advice sheet. Saturday they were looking a bit sorry for themselves so changed water. Sunday there were wilting roses, broken gerbera stems and leaves dropping off the greenery. So the beautiful dining table is planned had to be revived by flowers from the Co op!! Complained to prestige flowers who arranged for another bouquet to be delivered. I saw little point as the event I bought them for was gone. This next one arrived and again I had exactly the same issues. Contacted them again asking for my money back. I received an email saying they're going to give me a. £60 credit note, I acknowledged receipt of the offer but did not agree to this. Contacted customer service who said I'd agreed to the credit, why would I, and that there's nothing they can do. Why would I want more rubbish flowers, I wouldn't so would never have agreed. Abysmal customer service, abysmal quality bouquets. I would never recommend, I will use the credit as it's there but would have preferred a refund.”

Helpful Report

Posted 5 months ago

Dear Jayne, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We genuinely appreciate your honesty and apologise for the issues you encountered with your ordered bouquet. We understand how disappointing it must have been to have the flowers not live up to your expectations, especially during such an important event. We sincerely apologise for any inconvenience caused by the wilting roses, broken gerbera stems, and leaves dropping off the greenery. This is not the level of quality we strive for. We are sorry to hear that the replacement bouquet also had the same issues. Please accept our apologies for this oversight. We truly understand your frustration, and we assure you that we are taking this matter very seriously. I have contacted you directly via email. Kind regards, Ellie

Posted 5 months ago

“the flowers are always beautifully presented, fresh and last for ever. totally recommended”

Helpful Report

Posted 5 months ago

Dear Jane, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. Best regards, Prestige Flowers Team

Posted 5 months ago

“Don't order through this company!! Spend your money elsewhere that's more reputable. I wish that I had read reviews on Facebook before ordering flowers for my Niece who had surgery. The bouquet arrived and the 5 Roses were completely open and bruised around the edges and the next day she had them, petals were beginning to fall off! I sent photos of the arrangement to customer service, and they said there was nothing wrong and they believed them to be beautiful roses that should be open when the recipient receives them!! This company is laughable. Please please please go elsewhere!!!!!!”

Helpful Report

Posted 5 months ago

Dear Angie, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the issues you encountered with the bouquet you ordered for your niece. We sincerely apologise for the condition in which the roses arrived. It is certainly not the level of quality we strive to provide. We understand how disappointing and frustrating this must have been for you and your niece, especially during such a significant time. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“First time used very good service”

Helpful Report

Posted 5 months ago

Thank you so much, Donna, for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you had such a positive first-time experience with our service. We aim to provide top-notch service and deliver beautiful flowers every time. Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!

Posted 5 months ago

“Although the service and delivery was good, unfortunately the flowers I had ordered and delievered the next day had dead roses in the with the buds falling off along with mouldy leaves. Really disappointed that the person I was sending them too had received them like this. Ended up chucking a quarter of the bunch away. Also while trying to upload the photos it says that ‘we could not upload your files, please try again’ tried many times.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointment caused by the quality of the flowers you received. We are truly sorry that the flowers you ordered and had delivered the next day did not meet your expectations. We understand how disappointing it must have been for both you and the recipient to receive roses with dead buds and mouldy leaves. It is never our intention to deliver anything less than fresh and beautiful flowers. I can see that our customer service team is awaiting your reply to look into this further for you. Best wishes, Katie

Posted 5 months ago

“Ordered the large June bouquet for my mums 80th birthday, she said they were absolutely beautiful, she said there were a lot of flowers and not much foliage which is a good thing as other flower businesses bulk them out with foliage, many thanks you always do a wonderful job, also I worked in a florist for 17 years so I do always shop for the best.”

Helpful Report

Posted 5 months ago

Dear Dawn, thank you so much for your fantastic 5-star rating and for sharing your delightful experience with Prestige Flowers. We're overjoyed to hear that your mum loved the large June bouquet for her 80th birthday. It brings us immense joy to know that she found the flowers absolutely beautiful and appreciated the abundance of flowers without excessive foliage - we understand that it truly makes a difference! We truly appreciate your kind words and recognition of our efforts to provide the best quality bouquets. Your previous experience of working in a florist for 17 years makes your satisfaction with our work even more significant. Thank you for choosing us and for trusting in our ability to deliver exceptional blooms. Once again, we thank you deeply for your support and look forward to serving you again in the future. If there's anything else we can assist you with, please do not hesitate to reach out. Kindest regards, The Prestige Flowers Team

Posted 5 months ago

“Very small bunch for nearly £30. Dreadful. I feel robbed”

Helpful Report

Posted 5 months ago

Hello Ben, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise sincerely for the issues you encountered. We understand how disappointing and frustrating this must have been for you, and we apologise for any inconvenience caused. I have located your order and contacted you via email to look into this further for you. Sincerely, Ellie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,357 reviews