Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,475 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 272,475 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy online from start to finish . Everything just fell into place , no awkward or unnecessary questions, , my cousin who had just lost her mother was very emotional & delighted with her Prestige flower delivery ,, thank you , from Wendy x”

Helpful Report

Posted 3 weeks ago

Hello Wendy! Thank you for your heartfelt 5-star review! We’re so glad to hear that the online process was smooth and that your cousin appreciated her Prestige flower delivery during such a difficult time. It means a lot to us to be part of such meaningful moments. Sending you warm regards, Tom

Posted 2 weeks ago

“When placing an order with this company I got the option to get the flowers delivered Sunday which I had intended for Mothers Day. The flowers were in fact not delivered today which ruined my mother's, mother's day! I am so disappointed with this company as my question is why did they give the option to deliver on Sunday?! If I knew they were not going to be delivered today, I simply would not have ordered them!!”

Helpful Report

Posted 3 weeks ago

Hello, I’m very sorry to hear about your experience and the disappointment it caused on such a special day. We understand the importance of timely delivery for occasions like Mother's Day, and it's frustrating when things don't go as planned. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 2 weeks ago

“Difficult ordering process, unadvertised extra costs, and LATE DELIVERY!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave your feedback, and I sincerely apologise for the difficulties you've encountered during the ordering process. It’s concerning to hear about the unadvertised extra costs and delays in delivery you experienced, as we aim to provide a seamless service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 2 weeks ago

“Mother’s Day flowers order has not arrived. Hate to think what state the flowers will actually be in if they actually arrive tomorrow. Other more clearly decent and ethical companies that I looked at would not accept orders (made clear on their websites) submitted over the weekend due to risk of not being able to deliver as promised. Prestige had no qualms about confirming my order and then failing to deliver. Disgrace of a company - just shows that it is much better to use a more local established business, even if you have to pay extra.”

Helpful Report

Posted 3 weeks ago

Hello Stephen, Thank you for sharing your concerns with us. I sincerely apologise for the inconvenience you've experienced regarding your Mother's Day flowers not arriving as expected. It's regrettable when we fail to meet our customers' expectations, and your feedback highlights areas we need to improve. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this has been delivered. Warm regards, Katie

Posted 2 weeks ago

“Am livid that an order placed at lunchtime Friday was not fulfilled for Mother’s Day. Had a very disappointed and upset mum. It’s ridiculous that this couldn’t have been delivered with a whole Friday afternoon or Saturday day to let me know if issues with my (very expensive) choice. Do better! (Order 8715504)”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for reaching out to share your experience. I am truly sorry to hear that your order was not fulfilled in time for Mother’s Day, as I can only imagine how disappointing this must have been for both you and your mum. I appreciate your patience, and I can assure you that we take these matters seriously. I can see that our customer service team are looking into this. Warm regards, Katie

Posted 3 weeks ago

“I received a beautiful huge bunch of tulips and gypsophila from my son this morning via Prestige Flowers for Mother's Day. This is the second time I have received from them in last year. Flowers absolutely beautiful quality, so fresh and vibrant. All whole, no breakages at all and surrounded very classily with a matt white fluted cellophane. Boxed nicely and safely. They are perfect, really delighted! Thank you.”

Helpful Report

Posted 3 weeks ago

Hello Naomi! Thank you for your wonderful 5-star review! We’re thrilled to hear that you received a beautiful bunch of tulips and gypsophila for Mother's Day and that they met your expectations for quality and presentation. It's lovely to know that you have enjoyed our flowers before, and your continued support means the world to us. We truly appreciate your feedback and look forward to serving you again in the future! Best wishes, Tom

Posted 2 weeks ago

“Roses were past their best within 4 hours of receiving. One order I ordered for Mother’s Day has not arrived in time so very concerned about the state the bouquet will be in when it does finally arrive given that the one that did arrive had roses that have died”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the roses did not meet your expectations and that you have concerns about your upcoming order. Our goal is to provide our customers with high-quality flowers, and I understand how disappointing it must be to receive a bouquet that doesn’t last as it should. I have located your order and can see that our customer service team are awaiting images of the bouquet to look into this. Warm regards, Katie

Posted 3 weeks ago

“Mother’s Day bouquet, she still hasn’t received them, 9pm and so disappointed 🤦🏼‍♀️”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We're sorry to hear about the delivery issues and apologise for any disappointment caused on this special occasion. Upon checking the tracking, I can see that a delivery attempt was made on the 30th, but there was no answer. A second attempt was made today, and the delivery was successfully completed. Best wishes, Katie

Posted 3 weeks ago

“Just the worst. They delivered the most pathetic bunch of flowers to my mum on Mother’s Day. Absolutely nothing like what they advertised online and the flowers almost dead. Complained and was offered a £5 voucher (having spent £45). These guys are sharks”

Helpful Report

Posted 3 weeks ago

Hello, I'm truly sorry to hear about your recent experience with us. It’s heartbreaking when we don't meet your expectations, especially on such a meaningful occasion like Mother's Day. I understand how frustrating it must be to receive flowers that are not as advertised and in poor condition. I appreciate you bringing this to our attention, and I’ve noted your feedback regarding the voucher offered. Warm regards, Katie

Posted 3 weeks ago

“A little disappointed in the flowers I ordered, ordered delivery for my mum on Mother’s Day, cost me £46 with delivery, paid for the larger bouquet, have previously ordered for friends and flowers have came open in a cardboard holder and the message card attached, came in a closed box and the card just thrown in with various other leaflets, small bouquet, probably could have bought a bunch just as pretty and bigger in Tesco for £15”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet didn't meet your expectations and that the presentation was not as you had hoped, especially for such a special occasion. Given the nature of our operations and the varying distances our bouquets travel, we have made it a priority to protect the delicate blooms during transit. Therefore, we have adopted the practice of delivering our bouquets in boxes. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. Rest assured, when you open the box, you will be greeted by a stunningly arranged bouquet that has been diligently preserved during its delivery. Warm regards, Katie

Posted 2 weeks ago

“Mother's Day gift ordered on Wednesday 26/03/25 for delivery on Sunday 30/03/25. No delivery, no news. Appalling service.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for bringing this to our attention. I sincerely apologise for the inconvenience caused by the missed delivery for Mother’s Day. It’s truly upsetting when expectations are not met, especially for such a special occasion. We strive to keep our customers informed about their orders, and I regret that we fell short in this instance. I can see that our team have replied to your email. Warm regards, Katie

Posted 3 weeks ago

“The £45 bouquet my mum received for Mothers Day was so disappointing, the roses were brown and the bouquet was a lot smaller than the website described. I emailed to advise this and was ultimately told to remove the bad petals and use the correct vase. At the grand age of 73 I think mum knows how ensure her flowers stay fresh as long as possible. I will not be using this company again. I’ve tried to upload photos but it won’t allow me to.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear about your mum's experience with the bouquet for Mother's Day. It’s disappointing when expectations don’t meet reality, especially for such a special occasion. We strive to deliver quality flowers, and your feedback helps us improve our service. Warm regards, Katie

Posted 2 weeks ago

“I ordered flowers for my mum for Mother’s Day and they’ve not turned up”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. I’m really sorry to hear that the flowers for your mum did not arrive as expected. I understand how disappointing this must be, especially for such a special occasion. If you haven't already, please email our customer service team at enquiries@prestigeflowers.co.uk with your details, and we will do our best to assist you. Warm regards, Katie

Posted 3 weeks ago

“Its mother's day , ordered flowers for my 95 year old mother, with cake and card , no delivery arrived , all her friends in the next rooms all have there flowers and cards , my poor mum has nothing thanks to you guys at Prestige . No person I can call or no way of finding out what's happened to her delivery . So disappointing , certainly a learning curve , always order by phone a nice local company you can trust will deliver.”

Helpful Report

Posted 3 weeks ago

Hello, I genuinely appreciate you sharing your feedback, and I am deeply sorry to hear about the disappointment you experienced with your mother’s delivery. It's heartbreaking when expectations aren't met, especially for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I completely understand your frustration regarding the lack of communication. I can see our team has picked up your email. Warm regards, Katie

Posted 2 weeks ago

“Only giving one star as it’s impossible to give zero. Ordered flowers for Mother’s Day two days in advance. Nothing arrived no message no contact no clue. Do not use if you want the recipient to talk to you again. Awful, may be a con.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback, and I’m genuinely sorry to hear about your experience. I understand the frustration of not receiving a timely delivery, especially for such an important occasion. Your comments will help us improve, and I assure you that we take this matter seriously. I can see that our customer service team have since replied to your email. Warm regards, Katie

Posted 2 weeks ago

“Arrived on time nothing like the pictures defo not worth the price.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm sorry to hear that the flowers did not meet your expectations. I understand how disappointing it can be when something doesn’t match the images or the price you paid. Your experience is important to us, and I'll be sure to pass on your comments to our team for review. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Katie

Posted 2 weeks ago

“Flowers were delivered to another street but to be fair, this was the Royal Mails fault and I was lucky the home owner delivered it. The flowers delivered looked nothing like the picture as seen compared to what was advertised! Such a disappointment, the flowers did not look healthy either. I would think twice to use them again and will just go to Asda where the quality is better!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about the issues you faced with your recent delivery. I understand how disappointing it can be when the flowers do not match your expectations, especially when they are meant to bring joy. We strive to provide high-quality products, and I regret that we missed the mark this time. Your comments are very important to us, and I assure you that we will take them into consideration as we continue to improve our service. I have located your order and can see that this has since been resolved with our customer service team. Warm regards, Katie

Posted 2 weeks ago

“Ordered for mothers day around 4 weeks ago. Tracking said no one was in at my wife's workplace which has open doors between 6am and 11.30pm. It was a more expensive option than some other sites. Tracking says they will reattempt to deliver tomorrow (whats the point of that?!) Would not recommend or ever use them again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review. I'm sorry to hear that your Mother’s Day delivery encountered issues. It’s frustrating when things don’t go as planned, especially for such a special occasion. We understand your disappointment regarding the tracking information and the delivery attempt. Your feedback is crucial, and we are continually working to improve our service. Warm regards, Katie

Posted 2 weeks ago

“Paid for specific day delivery for mother's Day a week ago and no delivery for it.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 weeks ago

“Ordered Mother’s Day flowers and they will not be delivered until Tuesday. First world problems but what’s the point in such a late delivery. If they couldn’t fulfill order then don’t take my money. Won’t use again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We are very sorry to hear that there has been a delay with delivering your Mother's Day order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered earlier today. Warm regards, Katie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,475 reviews