Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be useful if I could add a delivery note for the postal service/courier when I place the order e.g. safe place if no-one in. I often don't pick up the notification from postal service until after they have attempted delivery.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. You can select a safe place for delivery via the tracking link provided on the day of delivery. We hope you can find this information useful in the future. Kind regards, Tom.

Posted 7 months ago

“Flores arrived dried out, bent, withered and broken. Colour of carnations were brown and discoloured. Eucalyptus bent and dried out.”

Helpful Report

Posted 7 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 7 months ago

“Paid an extra £8.99 for next day delivery by 1.00pm and they were not delivered until day after that. Apparently my postcode means it can take an extra day - buried in Terms and Conditions. Other sites flag up there could be a delay. Payment for next day delivery should not have been accepted by Prestige Flowers. Will not use them again - should have used local florist and will do so in future.”

Helpful Report

Posted 7 months ago

Hello Shona, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 7 months ago

“Excellent price, quick to use”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback! We're glad you found our prices excellent and the ordering process quick and easy. Kind regards, Tom.

Posted 7 months ago

“Useless Ordered flowers for anniversary Didn't arrive when they were supposed to Ruined the day completely During thr day sent emails no replies No communication Called the following day would not refund Rubbish do not use these people”

Helpful Report

Posted 7 months ago

Hello Nigel, Thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 7 months ago

“Nice and simple process with clear images and options. Start to finish less than 5mins so cannot recommend highly enough.”

Helpful Report

Posted 7 months ago

Hello Adrian, Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your feedback and we're thrilled to hear that you found our ordering process nice and simple, with clear images and options. We strive to make the entire experience as easy and efficient as possible. Your support and recommendation mean the world to us. Thank you for choosing Prestige Flowers! Kind regards, Tom.

Posted 7 months ago

“Large bouquet ordered . Day late … very few flowers .. looked like a small .. mostly green foliage”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 7 months ago

“Such a wide range of flowers and plants to choose from and Speedy Service I have used often”

Helpful Report

Posted 7 months ago

Hello Barry, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you are satisfied with our products and services. "Such a wide range of flowers and plants to choose from and Speedy Service" are two aspects that we take great pride in. We appreciate your continued support, and we look forward to serving you again in the future! Warmest regards, Prestige Flowers Team

Posted 7 months ago

“Haven’t got them yet but I can’t wait to give them to my girlfriend”

Helpful Report

Posted 7 months ago

Hello James, Thank you so much for taking the time to leave us a fantastic 4-star rating for Prestige Flowers! We truly appreciate your support and are delighted to hear that you have had a positive experience so far. We understand your excitement to give the flowers to your girlfriend, and we assure you that our team is working diligently to make sure they arrive in perfect condition. We hope that they bring a smile to her face and serve as a beautiful gesture of your love and affection. Thank you once again for choosing Prestige Flowers. We look forward to serving you in the future and ensuring that your experience remains exceptional. Best regards, Tom.

Posted 7 months ago

“I have used prestige flowers quite a few times and always pleased - not this time the flowers were very sparse compared to the illustration photo. Will try another company next time.”

Helpful Report

Posted 7 months ago

Hello, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 7 months ago

“Absolutely shocking! Paid for next day delivery before 1pm and never received a tracking notification. Phoned to ask what was going on and they said they would re-send the tracking notification and no-one had been in the receive the flowers. Asked them to leave them on the step but they said I have to request that through the tracking link which they didn’t send. Now over 48 hours and nearly £50 and not heard anything about the flowers. Would NOT recommend.”

Helpful Report

Posted 7 months ago

Hello Mary, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 7 months ago

“My order hasn't been received,I have contacted prestige and haven't heard a thing... So will be phoning tomorrow!!”

Helpful Report

Posted 7 months ago

Hello Karen, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 7 months ago

“Flowers are really bad quality and not what was pictured at all. Roses are almost dead. I've ordered a second bunch on the same day waiting to be delivered on Friday, I regret spending my money! I won't be ordering again.”

Helpful Report

Posted 7 months ago

Hello Charlotte, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 7 months ago

“Ordered flowers and a card for our first wedding anniversary. They still haven’t arrived two days later. Safe to say it didn’t go down well. For the cost, highly disappointed.”

Helpful Report

Posted 7 months ago

Hello Christian, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 7 months ago

“Terrible customer service”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 7 months ago

“the site is very easy to use, there is great selection and great prices. whenever buying flowers online for my girlfriend this is my go-to site”

Helpful Report

Posted 7 months ago

Hello Alfie, Thank you so much for your 5-star rating of Prestige Flowers! We truly appreciate your support and feedback. We are delighted to hear that you find our website easy to use and that you enjoy the great selection and prices we offer. We are thrilled to be your go-to site whenever you want to buy flowers for your girlfriend. If you ever need any assistance or have any questions in the future, please do not hesitate to reach out to us. We are here to ensure that every experience with Prestige Flowers is outstanding. Thank you again for your kind words and for choosing us as your preferred online flower destination! Warm regards, The Prestige Flowers Team

Posted 7 months ago

“My friend has just rung me to say she has received the garden planter that I ordered from yourselves as a house warming gift only yesterday ! She says it is absolutely beautiful and arrived in wonderful condition . Thank you for a great service - you will definitely be my 1st port of call next time I am sending flowers/plants as a gift and will be recommending you to family and friends like I was recommended to you by another friend !!!!! THANKS AGAIN FOR A 5 STAR SERVICE .”

Helpful Report

Posted 7 months ago

Dear Vivien, Thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your kind words and recommendation. We're thrilled to hear that your friend loved the garden planter you ordered from us as a housewarming gift. It's wonderful to know that it arrived in perfect condition and that our service exceeded your expectations. We're delighted to be your go-to choice for sending flowers and plants as gifts. We aim to provide a top-notch service, and we're glad that we could meet your needs. Thank you for trusting us with your order, and we're grateful for your support in recommending us to your family and friends. Once again, thank you for choosing Prestige Flowers and for your fantastic review. We look forward to serving you again in the future! Best regards, The Prestige Flowers Team

Posted 7 months ago

“Received flowers from my son from yourselves very disappointed receive the first Box of flowers and I thought maybe it was just a one off so I didn’t mention it to my son received the second Box sunflowers and roses roses were all droopy sunflowers were all dropping very disappointing. I had to tell my son as I didn’t want him wasting any more of his money with this company when I know he would’ve paid a decent amount to which he could’ve Gotten far better from a petrol station for less totally disappointed wouldn’t recommend to anyone These are the photos after two days”

Helpful Report

Posted 7 months ago

Hello Kerry, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 7 months ago

“Prestige flowers is a great website with a wide variety of selection on offer to cater for all needs”

Helpful Report

Posted 7 months ago

Hello Kieran,Thank you so much for awarding Prestige Flowers with a glowing 5-star rating! We truly appreciate your support and kind words. We are thrilled to hear that you found our website to be great, offering a wide variety of selections to cater to all your needs. Your satisfaction is our top priority, and we are constantly striving to provide the best floral experience to our valued customers like yourself. Should you need any assistance in the future or have any specific requests, please do not hesitate to reach out to us. Thank you again for choosing Prestige Flowers, and we look forward to serving you in the future! Best regards, The Prestige Flowers Team

Posted 7 months ago

“Delivery was for 30th July …. Did not arrive!!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 271,756 reviews