Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers, card and great choice of extra presents to send with the flowers for a special birthday.”

Helpful Report

Posted 4 months ago

Hello Petra, Thank you so much for your glowing 5-star review of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you were delighted with our beautiful flowers, card, and the wide selection of extra presents we offer for special occasions like birthdays. It's customers like you who make our work so fulfilling. Thank you again for choosing Prestige Flowers and taking the time to share your feedback. We look forward to serving you again in the future! Warm Regards, Tom.

Posted 4 months ago

“I have been delighted with the choice and quality of the beautiful flowers at Prestige Flowers.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words. We are thrilled to hear that you have been delighted with our choice and quality of beautiful flowers. It means the world to us to know that we have been able to meet your expectations. We look forward to serving you again in the future. Thank you for choosing Prestige Flowers! Kind regards, Tom.

Posted 4 months ago

“I was looking for some way to give flowers to the one person that matters to me and up popped Prestige flowers. The website is clean and not too clutered with stuff you dont need and does everything very efficiently. Good pictures of the flowers making things a very easy choice.”

Helpful Report

Posted 4 months ago

Hello David, Thank you so much for your outstanding 5-star rating of Prestige Flowers! We greatly appreciate your taking the time to share your experience with us. We are thrilled to know that our website provided you with a seamless and efficient flower-shopping experience. At Prestige Flowers, we strive to create a user-friendly platform that showcases our beautiful floral arrangements effortlessly. Thank you again for choosing us to help you express your sentiments through flowers. We look forward to serving you and your loved ones in the future. Best regards, Tom.

Posted 4 months ago

“Brought flowers for my moms 10 year anniversary free from cancer...find them in the porch, no one knocked, paid for a large...I think I could get a larger bouquet from tesco and a quater of the price, my dad recommended them and they've always been great but not this time, so disappointed, nearly £60 for those”

Helpful Report

Posted 4 months ago

Hello Courtney, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 4 months ago

“Easy order process and next day delivery is wonderful’ the flowers are always lovely I highly reccomend”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your glowing 5-star rating of Prestige Flowers! We greatly appreciate your kind words and recommendation. We are also delighted that you find our flowers lovely. Our dedicated team works tirelessly to ensure that each arrangement is carefully crafted with the freshest blooms to bring joy and beauty to your doorstep. Warmest regards, Tom.

Posted 4 months ago

“Beautifull Flowers , and a Good Selection . Very easy to follow Site.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your glowing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you found our selection of flowers beautiful and that our website was easy to navigate. At Prestige Flowers, we aim to provide the highest quality products and a seamless shopping experience, so it's great to know that we have met your expectations. We truly value your support and hope to have the pleasure of serving you again in the future. Best regards, Tom.

Posted 4 months ago

“Terrible trying to order online. I had to keep filling all the details out over and over until I finally gave in! So frustrating band very annoying!!! I’ve decided to shop elsewhere. It’s bad enough having to do every online but when the systems don’t work it is infuriating!! Whatever happened to good old chat services? Phone and speak to a human being and pay with your card??”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 4 months ago

“The flowers I have ordered look excellent and I'm sure they will be delivered on the due date. The website was easy and quick to navigate and was altogether a good experience.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for awarding Prestige Flowers with a sparkling 5-star rating! We truly appreciate your kind support and feedback. We are thrilled to hear that the flowers you have ordered look excellent, and we are confident that they will be delivered on the due date as promised. Our dedicated team takes great care to ensure timely and efficient deliveries. We're glad to know that our website provided you with an easy and quick navigation experience. We strive to make the overall process smooth and enjoyable for our customers. Warmest regards, Tom.

Posted 4 months ago

“Excellent online service I needed to send flowers for a funeral in the UK from lreland and this site was so easy to use with so much choice I thought the option to leave a personal voice message was a wonderful touch, well done I'm sure the flowers will be amazing when delivered thank you Prestige flowers”

Helpful Report

Posted 4 months ago

Dear Elaine, Thank you so much for giving Prestige Flowers a 5-star rating! We are thrilled to hear that you had an excellent online experience with us. We understand that sending flowers for a funeral from Ireland to the UK can be challenging, and we are glad to have made the process easier for you. We take pride in providing a wide selection of beautiful flowers, and we are delighted that you found our website easy to navigate with plenty of choices. We appreciate your kind words about the option to leave a personal voice message. It's great to know that this feature added a special touch to your order. Rest assured, we will do our best to ensure that the flowers delivered will be amazing. Once again, thank you for choosing Prestige Flowers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, The Prestige Flowers Team

Posted 4 months ago

“Wonderfull selection of flowers and gifts. The site was exremely easy to navigate especially for an oldie like me.”

Helpful Report

Posted 4 months ago

Dear June, thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words. Thank you once again for choosing Prestige Flowers. Warm regards, Rosie

Posted 4 months ago

“Tiny bunch of flowers - much less than illustrated or I expected. Worse, one frond of flowers was already wilted. So few fronds already, missing one was really noticeable. I have a photo”

Helpful Report

Posted 4 months ago

Dear June, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and through your comments, we have identified areas where we need to improve. We sincerely apologise for the disappointment you experienced with our tiny bunch of flowers. We understand that the actual product received did not meet your expectations based on the illustration. This is certainly not the level of quality we strive to deliver to our valued customers. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“No mention on the website that they are delivered in a box just advertised as a bouquet. Ordered pink lilies and roses for the recipient to receive a few white roses and cheap chocolates for over £60 pound. Time of delivery changed once order was placed, being that I ordered because of when the advert said delivery would be. Shocking Absolute rip of and will be requesting a refund”

Helpful Report

Posted 4 months ago

Dear Troy, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to let us know about your concerns. We sincerely apologise for the issues you encountered with your order. We understand that it was disappointing to receive a different arrangement than what was advertised, as well as the unexpected change in delivery time. We also apologise for any confusion caused by the lack of information regarding the packaging on our website. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Thank you again for your valuable feedback, and please accept our most sincere apologies for any inconvenience caused. Best regards, Katie

Posted 4 months ago

“If I could give 0 I would. Had flowers delivered for my birthday. Not as shown on website. 2 dead within 2 days and the rest not at their best. On complaining my friend was told they had trouble with some suppliers !!! but yet they still seem happy to send out. She was offered a £15 voucher but why would you risk buying again. Save your money!!!”

Helpful Report

Posted 4 months ago

Hello Kim, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We would like to express our sincerest apologies for the disappointment and inconvenience you faced with your birthday flowers. We understand that they were not as depicted on our website and that some of the flowers arrived in poor condition. This is not the level of service we strive to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“I have used this flower company twice. Both times I ordered lilies and roses , the first time I received such a beautiful bouquet which was presented and made really well. The second time I sent them to my friend and it was the most ugly bouquet ever. It didn’t look professional at all and it was a waste of £32 I could have gotten better flowers at Waitrose than this. I tried contacting customer service but they refused to accept there was any issue or difference in the bouquet which I was shocked about as you could see a very visible difference. I never want to order from them again and their customer service was the worst I have experienced it was the same standard robotic reply and sounded like they lacked comprehension in terms of what I was saying. The flowers were for my friends graduation and I was so embarrassed at the bouquet they sent. The pink roses are the ones I sent for my friends graduation and the red roses are the ones I received in May , my first prestige roses interaction.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We greatly appreciate your valuable input and we sincerely apologise for the disappointment caused by the second bouquet you received. We are truly sorry that the bouquet did not meet your expectations and that our customer service did not address your concerns appropriately. That is certainly not the level of service we aim to provide. We understand how important it is to make a lasting impression with our flowers, especially for special occasions such as your friend's graduation. Once again, we appreciate your feedback and we deeply regret any embarrassment caused. We are determined to improve our services. Thank you for bringing this matter to our attention. Sincerely, Katie

Posted 4 months ago

“The whole point of ordering flowers is because you are away from the person you are sending them to. This company flags up buyers as fraud for purchasing away from home, what’s the point in the service in the first place?”

Helpful Report

Posted 4 months ago

Dear Gavin, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We greatly appreciate your effort in letting us know how we can improve our services. We sincerely apologise for the inconvenience caused by our system flagging you as a potential fraud for purchasing away from home. We understand that the whole point of ordering flowers is to send them to someone you are away from, and we deeply regret any frustration or disappointment this may have caused. Your feedback is essential to us, as it helps us to identify areas where we can enhance our processes and deliver an improved experience to our valued customers. We truly appreciate your patience and understanding. Once again, thank you for bringing this matter to our attention. We are committed to delivering excellent service, and your feedback allows us to work towards achieving our goals. Kind regards, Rosie

Posted 4 months ago

“Disappointed - Flowers looked a bit drab and sorry for themselves. Felt I could have got nicer ones from the supermarket”

Helpful Report

Posted 4 months ago

Hello Jerry, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your effort in letting us know about your thoughts. We apologise for the disappointment you experienced with the flowers you received. We sincerely regret the condition of the flowers, as this is not the standard we aim to achieve. We certainly understand how frustrating it can be to have an underwhelming floral arrangement. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Looking nice with great display of flowers and a decent range of prices. Easy to follow instructions and I had no difficulty writing the note. I promise you I'm a complete technophobe (I was brought up with pen and paper and face-to -face deals in a shop) so to make it simple for me, you have done very well. No problems and my order was accepted OK. Fingers crossed my order will be deliver to my friend tomorrow, looking good so far.”

Helpful Report

Posted 4 months ago

Hello Cherry, thank you so much for your amazing 5-star rating and review of Prestige Flowers! We're thrilled to hear that you found our website easy to navigate, with a great display of flowers and a decent range of prices. We understand that technology can sometimes be intimidating, so we're glad to have made the process simple for you. It's fantastic to know that you had no difficulty writing the note and that your order was accepted without any problems. We assure you that we'll do everything in our power to ensure a smooth and timely delivery of your order to your friend tomorrow. We truly appreciate your support and hope to serve you again in the future. If you need any further assistance, feel free to reach out to us. Warm regards, The Prestige Flowers Team

Posted 4 months ago

“First time using Prestige. The ordering process was easy and all seemed well. However I received a photo of the “medium” bouquet and champagne I ordered and I am disappointed with the size of the bouquet. There were only 4 roses and it did not look anything like the medium bouquet shown on the website. Although the flowers did look fresh this package was not worth what it cost. Not sure I will use Prestige again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to provide feedback on your recent experience with Prestige. We sincerely apologise for the disappointment you experienced with the size of the bouquet. We understand how important it is for the product to match your expectations, especially for such special gifts. We strive to ensure that all our bouquets reflect the images shown on our website, and it’s clear we fell short in this instance. Your feedback is invaluable to us, and we will be investigating this issue with our floral team to prevent future discrepancies. We are pleased to hear that the flowers were fresh, but we acknowledge that this does not make up for the bouquet size not meeting your expectations. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“I absolutely love Prestige Flowers. I live in the USA now, but always use Prestige flowers to send my loved ones in the UK flowers throughout the year. Their arrangements are always beautiful and fresh. The recipients are always thrilled to receive gifts from here and always send photos. Plenty of options, even the custom cards are wonderful quality. Delivery is always on time & I’ve not encountered a single disappointment since I started using Prestige flowers. Exceptional! 💕”

Helpful Report

Posted 4 months ago

Dear Mandy, thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you love our products and services. We are delighted to know that the recipients are always thrilled to receive their gifts. Thank you again for your exceptional review and for choosing Prestige Flowers. Best regards, Prestige Flowers Team

Posted 4 months ago

“First time order for me; a very good user friendly website, and straightforward process generally, well done & thank you!”

Helpful Report

Posted 4 months ago

Dear Mr Baxter, Thank you so much for giving Prestige Flowers a 4-star rating! We truly appreciate your positive feedback and support. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews