Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,710 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered me flowers f9r mon 23rd of Dec. Roses arrived dead. Flowers died within 3 days. Appalling customer service. My daughter complained they were not interested. AVOID. Do not order”

Helpful Report

Posted 2 months ago

Hello Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations. It’s disheartening to know that the flowers you received were not in the condition we strive to provide, and I understand how disappointing that can be. Customer service is incredibly important to us, and I regret that your daughter’s concerns weren’t addressed satisfactorily. We value your feedback and are committed to improving our service. Best wishes, Tom

Posted 2 months ago

“DO NOT USE , my delivery has never arrived and they do nothing to help AVOID”

Helpful Report

Posted 2 months ago

Hello Steve, Thank you for your feedback, and I'm genuinely sorry to hear that your delivery did not arrive as expected. I understand how frustrating it can be when things don’t go according to plan, especially when you’re relying on us for a timely service. We strive to provide the best possible experience, and I regret that we fell short this time. I can see that you are in contact with our customer service team. Best wishes, Tom

Posted 2 months ago

“Absolutely appalling company. Terrible customer service. Ordered flowers for Xmas for parents. Arrived roses dead. Flowers lasted 3 days. Absolutely rip off. Never using this company again. AVOID. Won't let me upload my photo's. Obviously on purpose”

Helpful Report

Posted 2 months ago

Hello Estelle, Thank you for taking the time to share your thoughts. I'm truly sorry to hear about your disappointing experience with us. It's unacceptable that the flowers did not arrive in the condition you expected, and I understand your frustration. Quality and customer satisfaction are our top priorities, and I regret that we fell short in this instance. I do apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Tom

Posted 2 months ago

“Again disappointed with what I presumed to be a service of Marks and Spencer. The first delivery was made by the recipients post man, having been thrown about in the sorting office. The latest flowers were delivered a day early, when the recipient was away. They lay overnight outside the house and received a visit from a fox. Never again will I order flowers from M & S. I fail to see how you can call yourselves the florist with the most positive reviews. Your service is positively abysmal.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the issues you've encountered with your orders. It’s clear that we did not meet your expectations, and I understand how frustrating it must be to have flowers delivered in such an unsatisfactory manner. We pride ourselves on our commitment to quality and service, and I regret that we have let you down. I would like to assure you that your concerns are being heard, and we will review our processes to prevent such occurrences in the future. If not done already, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and we can look into this for you. Best wishes, Katie

Posted 2 months ago

“I have used this company before with no problem before but this time has not been the best. I ordered flowers for Christmas Eve which had been advertised as 'in time for' but did not receive them until today 27th. They are dried/wilted and the box was damaged. They were delivered by Royal Mail. I have complained to the company as I had received no correspondence after the 23rd. I am also not sure if I have received the correct size either but, lesson's have been learned and will not use this company again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent order did not meet the standards we aim to uphold. It’s disappointing to know that the flowers arrived late and in poor condition, especially given your previous positive experiences. We take feedback like yours seriously as it helps us improve our services. I understand your frustration with the lack of communication following your order, and I apologise for any inconvenience this has caused. Best wishes, Tom

Posted 2 months ago

“I was supposed to get my flowers on Christmas Eve but did not receive them until the 27th. They have obviously sitting in a box for days as roses starting to wilt. Told my daughter not to use this company again. Very disappointing”

Helpful Report

Posted 2 months ago

Hello, I appreciate you taking the time to share your experience, and I'm truly sorry to hear about the delay and the condition of the flowers upon arrival. I understand how disappointing it is when a special delivery doesn't go as planned, especially during the holiday season. We always aim to deliver fresh and beautiful arrangements, and I regret that we did not meet your expectations in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Ordered flowers for my mum to be delivered Christmas eve. Still not received anything. I have e mailed but no reply. Today have tried ringing but no one answering. They were quick enough to take my money!! I will be asking for a refund and won't be using them again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've faced with your order. I understand how disappointing it is when deliveries don’t arrive on time, especially for special occasions. Our phone lines are closed today, and we are addressing all customer inquiries in the order they were received. We kindly ask that you avoid sending multiple emails, as this can delay our response by moving your query further down the queue. Thank you for your patience as we work to resolve this for you. Best wishes, Rosie

Posted 2 months ago

“Absolutely abysmal bouquet was delivered to my daughter, nothing like the picture, I complained and sent a picture of what was received, I asked for partial refund but was told management could see no problem. I am so angry that companies can get away with this, I would definitely not recommend.”

Helpful Report

Posted 2 months ago

Hello, Thank you for letting us know about your experience, and I'm truly sorry to hear that the bouquet delivered to your daughter did not match your expectations. We strive to provide beautiful arrangements and I regret that we fell short in this case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 2 months ago

“So disappointed as delivered 3 days late, spent a fortune too to ensure Christmas Eve delivery. Not spoken to recipient yet but hoping the flowers are at least good quality.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the delay with your delivery. I understand how important it is for flowers to arrive on time, especially for a special occasion like Christmas Eve. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Better off buying from a local supermarket or supporting your local florist; I sent two bouquets to friends and had one delivered to myself. Top prices yet poor quality and few flowers for what you pay for. I contacted prestige and they ignored my complaint, arrogantly saying they were fine despite the pictures with many leaves falling off. Far from prestigious is all I can say!”

Helpful Report

Posted 2 months ago

Hello Martin, Thank you for your feedback, and I am genuinely sorry to hear about your experience with our bouquets. This is certainly not the standard we strive for. I understand how frustrating it must be to receive flowers that didn’t meet your expectations, especially when your friends were involved. I also regret that your complaint was not addressed satisfactorily, and I apologise for any perceived arrogance in our response. This is certainly never our intention. Best wishes, Rosie

Posted 2 months ago

“After ordering the merry Christmas bouquet. For my mum, she sent me pics of the flowers, they looked flat, and almost done! Customer service was quick to dismiss my complaint, telling me they’ll flourish within three days! The lilies hadn’t opened in three days, (that’s fine) but the roses petals were curling up brown; and dying, but that was ok so all I kept receiving from customer service is a generic response! Safe to say I won’t be using again! Even though I’m a prestige member and don’t pay for postage!”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your mum's bouquet did not meet your expectations. It’s disheartening to know that the flowers didn’t arrive in the fresh condition we aim for. I understand your frustration with our customer service response, and I apologise for that lack of communication. Please could you send some further birds-eye view images of the full bouquet to enquiries@prestigefloiwers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Ordered birthday flowers for my sister’s 50th for Christmas Eve and still no sign of them or word to say what’s happening. Thought it was too good to be true a delivery on Christmas Eve.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience. I’m genuinely sorry to hear that your sister's birthday flowers have not been delivered. We understand how disappointing this must be, especially for such a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers due to the delay, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“A terrible terrible terrible company I don’t know how to say much more The didn’t deliver to my 91 year old grandma and then lied about tracking and refused a refund Please I beg you to stay away and never use a 1 star rating is too high”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear about the issues surrounding your grandma's delivery. It’s disappointing to think we missed an opportunity to brighten her day. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. We can only go as far as the tracking information. Best wishes, Katie

Posted 2 months ago

“Very big mistake to use this service. Flowers ordered for the 24th and haven’t been delivered”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your flowers were not delivered as expected. We understand how important timely deliveries are, and it’s disappointing to learn that we didn’t meet your expectations. The distance between the delivery address and our distribution center can sometimes result in longer transit times, as mentioned on our website. If the delay has affected the quality of the flowers, please email us at enquiries@prestigeflowers.co.uk with some images. Kindly include your order number and the word 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Do not use this company - total sham ! Amaryllis bulb was dead on arrival - so embarrassing when sending to friends for Xmas/ BEWARE ……”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the amaryllis bulb arrived in poor condition. It's never our intention to cause embarrassment, especially during such a festive time when we want to share joy and beauty with friends. We take quality seriously, and I encourage you to reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can address this issue and ensure you're taken care of. Best wishes, Rosie

Posted 2 months ago

“Ordered 2 bouquets of flowers for Christmas. Arrived with only 4 flowers in each one. So disappointing. Nothing like the photos, false advertising of what is actually delivered. Will never use this service again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the bouquets did not meet your expectations and arrived with fewer flowers than anticipated. We aim to deliver beautiful arrangements that reflect our images, and it's disappointing to learn we fell short this time. Our website states that the images shown represent medium-sized bouquets. As you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 2 months ago

“Flowers ordered for Christmas, still no tracking information from Courier, even paid extra for a morning delivery. Why promise to deliver when obviously this hasn't happened. Extremely disappointed will not use again and will ask for a refund”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that you didn't receive tracking information. We strive to provide reliable service, particularly during the busy holiday season, and it’s disappointing to learn we let you down this time. I have checked the tracking on your order and can see that this was delivered on your chosen date before 1 pm as requested. Best wishes, Rosie

Posted 2 months ago

“Terrible company to order flowers of ordered flowers for a 40th wedding anniversary arrived Late on the wrong day with damaged packaging got no help from customer service although going by the consumer service i should be entitled to a refund ruined the day terrible company would not recommend them”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive on the expected day and that the packaging was damaged. We aim to provide excellent service and it’s disheartening to know we missed the mark on your special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Rosie

Posted 2 months ago

“I placed an order for 3 bouquets for my daughters for Christmas - LARGE size - what was the standard size like, a twig? So disappointed with the size - never again!!!!”

Helpful Report

Posted 2 months ago

Hello Larraine, Thank you for your feedback. I’m truly sorry to hear that the bouquets you received did not meet your expectations in size. We strive to ensure our floral arrangements bring joy and satisfaction, and it’s disappointing to learn we fell short in this instance. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Please include some images of each bouquet in your email. Best wishes, Rosie

Posted 2 months ago

“I ordered an Amaryllis plant to be sent to my disabled brother, looking at the picture it would be simple for him to look after and would brighten his Christmas. I have heard from him saying that he received the bulb in a pot with some soil, that he is now expected to grow. this did not provide him with the cheeriness that I expected him to receive. I will not be dealing with your company again. a Amaryllis bulb does not cost 29.99. Marian Pickton”

Helpful Report

Posted 2 months ago

Hello Marian, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the Amaryllis plant did not meet your expectations and that it wasn’t the cheerful gift you envisioned for your brother. We strive to provide items that bring joy, especially during the festive season. Your feedback regarding the presentation of the plant is invaluable, and I will make sure it reaches our team for consideration as we work to improve our offerings. Best wishes, The Prestige Flowers Team

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,710 reviews