Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used this Prestige flowers several times and was qwit happy, but last delivery was stressful and disapointing, the roses was too old and daid in 2 days the middle of the flower was rotten and braun instead of lavander color. We order this buqet for Birthday surprise, but was very unhappy. Sorry i have foto on my fone, but not on comp”

Helpful Report

Posted 3 months ago

Dear Olga, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We greatly appreciate your honesty and it is through feedback like yours that we are able to improve our services. Please accept our sincere apologies for the disappointing delivery you experienced. We understand how important it is to receive fresh and beautiful flowers, especially for a special occasion like a birthday surprise. We are truly sorry for the inconvenience caused by the roses being old and wilting within just two days. This is certainly not the level of quality we strive to provide. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“Beautiful flowers Well packed Arrived on time”

Helpful Report

Posted 3 months ago

Dear Kenneth, thank you so much for your fantastic 5-star rating of Prestige Flowers! We are absolutely thrilled to hear that you had a wonderful experience with us. Kind regards, Tom

Posted 3 months ago

“Do disappointed I spent 51 pounds for 6 sunflowers.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us identify areas of improvement. We sincerely apologize for the disappointment you faced when receiving the flowers. We understand that this is not the standard you expected, and we deeply regret any inconvenience caused. Our goal is to provide our customers with the highest quality products, and it seems that we fell short on this occasion. I have located your order and can see that a fresh bouquet was arranged for delivery. We hope the flowers were well received! Warm regards, Tom

Posted 3 months ago

“Hi I have just spent £35 pound on flowers for a special occasion. The flowers you sent me In my opinion are never £35 pounds worth of flower. I will not be using you again. I have had better from a real local florist. I just didn't have time to get them from my local and thought your service would be perfect. It wasn't and has made me feel like a real cheap scape. Would not let me upload a pic.”

Helpful Report

Posted 3 months ago

Dear Steve, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights, helping us to continually improve our services. We sincerely apologise that the flowers you received did not meet your expectations and did not seem to be worth what you spent. We understand how disappointing this must have been, especially for such a special occasion. Please accept our deepest apologies for any inconvenience caused and the impression it left on you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“The roses ordered by my husband for our 55th Wedding Anniversay were not the best quality for the price and died within one week. He bought these in good faith for your advertised excellence and ability to deliver on time. I was unable to proceed with a complaint as I was not the purchaser, even though I had explained that my husband has Parkinsons/Dementia and unable to deal with this further. I dont call this good service and am very dissappointed.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent purchase of roses from Prestige Flowers. We sincerely appreciate your honesty and apologise for any inconvenience caused. We understand that the quality of the roses received did not meet your expectations, and we are truly sorry for any disappointment this may have caused. We take pride in our advertised excellence and aim to deliver the highest quality products on time. We are also sorry to hear about the difficulty you experienced in proceeding with a complaint due to not being the customer. Please know that we value your feedback and will take it into consideration to improve our customer service processes. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 3 months ago

“Just really disappointed with the size of the bouquet I have received. I ordered medium as I wanted the same size (roughly) as what was shown as the display picture but my bouquet has much less volume. Granted some flowers still need to bloom it still isn't a fair representation of what you receive. I can see several blue eustonias in the picture presented but can only count 2 in the bunch I have been sent and there is about 3 times more of those little purple daisy's on the picture. This was meant to be a birthday gift but I'm too embarrassed to hand it over if I'm honest I've seen bigger bouquets in my local grocery store for half the price. Delivery was on time and apart from a few snapped foliage all good quality.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your recent order with Prestige Flowers. We truly appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the size of the bouquet you received. We understand your expectation for it to closely resemble the display picture. If not done already, please could you contact our team ta enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Once again, we appreciate your feedback and apologise for any disappointment caused. Warm regards, Prestige Flowers

Posted 3 months ago

“Ordered flowers for our anniversary, happened to be going through my spam email box the next day to see they had put a hold on my delivery. They said they had the wrong details. They did not have the wrong details at all and could have delivered the flowers. They admitted their mistake, however, only asked if I wanted a refund or flowers delived another day. It's not my anniversary any other day, there was no effort to rectify their error. Poor service.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We genuinely appreciate your honest input and we deeply apologise for the inconvenience caused. We understand how frustrating it must have been to discover that your anniversary flowers were put on hold due to a mistake with the details. We sincerely apologise for any confusion and disappointment caused. Regrettably, we did not deliver the flowers as expected. We acknowledge that our resolution options may not have met your expectations, and for that, we apologise. Once again, please accept our deepest apologies for the inconvenience caused. Your feedback is valuable to us, and we appreciate your patience and understanding. Warm regards, Rosie

Posted 3 months ago

“Prestige flowers? More like p*ss take! Please avoid the company it is an absolute scam from unauthentic advertisement of the products and delivery times. Ordered for next day delivery and came a day late. Taking no responsibility for their incompetence and refused to refund the fee for next day delivery. Don't bother calling the customer service line because no one ever answers. Paid almost £40 for flowers that costs £10 in Aldi.”

Helpful Report

Posted 3 months ago

Dear Hannah, thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the late delivery and the unresponsiveness of our customer service line. We understand how important it is to provide quality products to our customers, and we are truly sorry for falling short of your expectations. We also apologise for the discrepancy in pricing and the lack of value you felt in the flowers received. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“I sent my daughter flowers in another city as she was unwell, I sent them to her work, no parcel from the post man and no delivery of flowers declined to give me a refund, really disappointed payed to have delivered by the post”

Helpful Report

Posted 3 months ago

Hello Jeanette, Thank you for your review. I am very sorry for any disappointment caused while using our service on this occasion. I have located your order and can see that delivery has been attempted on the chosen date and again today. However, there was no answer at the address. Warm regards, Rosie

Posted 3 months ago

“I am absolutely discussed in your service I purchased flowers, wine and chocolates to be delivered Thursday but I get a message from the post office saying these cannot be delivered until Saturday ! I have spent nearly £100 to be told there is nothing you can do !!! these flowers are being sent as a thank you for a lady who did a good turn to a stranded family whilst on holiday ! its a business address so there is every chance the business will not be open Saturday ! hence the flowers will probably be dead on arrival !!! but all your company can do is send apologies absolutely discussing service !! PLEASE DONT USE THIS COMPANY”

Helpful Report

Posted 3 months ago

Dear Louise, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We understand how important it is to have timely delivery for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Terrible service. You give them the full address for delivery and specify the day for someone's birthday. Order confirmation received. Then they question the address (through their system error the support staff said) and are told by me the address I gave is correct and the same as in the order. Nothing changed. They then use that as an excuse not to uphold your order because it was an email later and they missed the birthday with the delivery. Very poor customer support just blaming their query of address even though I gave them the full address from the start. Never use these again and they will not refund your money even though they breached the contract They should refund when they take your money for a service they later do not provide.”

Helpful Report

Posted 3 months ago

Hello Carrie, thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. Please accept our sincere apologies for the inconvenience and disappointment caused by our service. We understand how important it is for recipients to receive their gifts on time, especially for special occasions such as birthdays. We are deeply sorry for missing the delivery and for any negative impact it had on your loved one's birthday celebration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 3 months ago

“Very simple to order, with plenty of choice.”

Helpful Report

Posted 3 months ago

Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with Prestige Flowers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, Tom

Posted 3 months ago

“Haven’t used you before, feel my previous flower company hasn’t got the quality of what you offer, thankfully I had a voucher to use. Will use you from now on!”

Helpful Report

Posted 3 months ago

Dear Polat, thank you so much for taking the time to leave us a fantastic 5-star rating for Prestige Flowers! We truly appreciate your kind words and support. Once again, thank you for choosing Prestige Flowers. Your satisfaction is our top priority! Warm regards, Rosie

Posted 3 months ago

“Georgia was lovely. Very professional but also personable. Thank you Georgia.”

Helpful Report

Posted 3 months ago

Thank you, Lorraine, for taking the time to give Prestige Flowers a 5-star rating! We greatly appreciate your kind words. We are delighted to hear that you had a positive experience with our team, especially Georgia. We will make sure to pass along your gratitude to her. Thanks again for choosing Prestige Flowers!

Posted 3 months ago

“The website was easy to navigate around”

Helpful Report

Posted 3 months ago

Dear Dionne, thank you so much for taking the time to rate us with four stars! We truly appreciate your feedback and are delighted that you had a positive experience with Prestige Flowers. We are thrilled to hear that our website was easy to navigate around. We strive to provide a seamless and user-friendly online experience for our valued customers, so it’s fantastic to know that we met your expectations. Should you have any further suggestions or if there is anything else we can assist you with, please feel free to reach out to our dedicated customer support team. Once again, thank you for choosing Prestige Flowers and for your kind review. We look forward to serving you again in the future! Best regards, Rosie

Posted 3 months ago

“I am very disappointed with the bouquet. I ordered as a birthday gift for my sister and I was shocked with the way it looks comparing to the online picture. I got it in medium size but it looked liked something that I could have gathered from farm market .”

Helpful Report

Posted 3 months ago

Dear Muna, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing this matter to our attention. We would like to apologise for the disappointment you experienced with the bouquet that was intended as a birthday gift for your sister. We sincerely apologise if the arrangement did not meet your expectations and differed greatly from the online picture. We understand how essential it is for the final product to match the advertised representation, and we are truly sorry for any inconvenience caused. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Have used this company once before but the experience this time is so embarrassing as the receiver of the flowers has actually sent me a photo of how bad the flowers are as concerned it’s a waste of money - they received them in a bad condition (they were home when delivered) - very dry and droopy and the photo shows how bad they still are after a day of great care There’s a website photo and a real life photo here Would have emailed direct but all emails I received do not allow replies”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and apologise for any inconvenience caused. We are truly sorry to hear about the condition of the flowers received. We understand how important it is for the flowers to arrive in perfect condition. Rest assured, we are actively investigating this matter to identify the causes and prevent any reoccurrence. Please could you send some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Ordered flowers for my wedding anniversary today and it’s 8pm and still no delivery despite saying they’d be here by 2pm. I feel let down and my wife is let down. I’ve had to tell her that I’d ordered flowers so the surprise is ruined. Will never use prestige again.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide your valuable feedback about your recent experience with Prestige Flowers. We sincerely appreciate the opportunity to address your concerns. We are truly sorry for the delay in the delivery of your anniversary flowers. We understand the disappointment this has caused both you and your wife, especially as it affected the surprise you had planned. Please accept our sincere apologies for any inconvenience caused. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“I could not fault the ordering process or delivery time. However, the flowers that arrived were nothing like those advertised and ordered. We paid the extra for a medium bouquet paying £32 which was actually 'half price'!! What arrived was 6 roses and 1 stem of lillies with a very small amount of foliage. I realise the lillies will open out but still nothing like the voluptuous bouquet advertised! Very disappointing as they were a surprise thank you gift. I have not been able to upload a photo of the flowers as the review site won't let me.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We genuinely appreciate your honesty and for bringing this matter to our attention. We would like to apologise for the disappointment you faced upon receiving your order. We understand how important it is for the delivered flowers to match the advertised and ordered ones. We are truly sorry that the bouquet fell short of your expectations. We completely understand that this must have been a letdown, especially since the flowers were intended as a surprise thank-you gift. Please be assured that we take this matter seriously, and we would like to make it right for you. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Gr8 to use when working away to surprise the girl friend she loves the flowers”

Helpful Report

Posted 3 months ago

Hello Chris, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Your support means a lot to us. Once again, thank you for choosing Prestige Flowers, and we look forward to serving you again in the future! Warm regards, Katie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews