Name: Prestige Flowers
Rating: 4.43

“Hi I live in Canada and it was my Sisters 80th birthday on the 9th of April, and I am very Happy to say that my order was delivered on time in Scotland,and that she enjoyed her Teatime gift, thank you so kindly,👍”

Helpful Report

Posted 1 day ago

Hello Jessie! Thank you for your wonderful 5-star review! We're so pleased to hear that your sister enjoyed her Teatime gift and that we could help make her 80th birthday special. It means a lot to us that you chose Prestige Flowers for such an important occasion. Best wishes, Rosie

Posted 1 day ago

“Great product Always on time delivery Site is easy to navigate and the range of add ons is fabulous Thank you Prestige Flowers Mike from Australia”

Helpful Report

Posted 1 day ago

Hello Mike! Thank you for your fantastic 5-star review! We're thrilled to hear that you love our products and that our timely delivery and easy-to-navigate site made your experience enjoyable. We're also glad you enjoyed our fabulous range of add-ons! Best wishes, Rosie

Posted 1 day ago

“Poor quality and quantity received in relation to what I thought I had ordered. Not worth the £49 paid for them. Emailed a complaint with pictures to be told nothing wrong with the flowers?”

Helpful Report

Posted 1 day ago

Hello, Thank you for sharing your thoughts with us. We're genuinely sorry to learn that the flowers you received did not match your expectations in quality or quantity. We aim to deliver on our promises, and it’s disappointing to hear that we fell short this time. I can see that our customer service team did request a further image of the full bouquet to look into this further for you. Best wishes, Rosie

Posted 22 hours ago

“Website far too bussy and fussy Needs to be clearer and easier to complete”

Helpful Report

Posted 1 day ago

Hello Mr Smith, Thank you for your feedback. We’re sorry to hear that you found our website to be busy and challenging to navigate. We appreciate your input as it helps us to improve our platform and enhance the user experience for all customers. Best wishes, Rosie

Posted 22 hours ago

“I wish I had taken a photo of my bouquet when I received it. It was absolutely shocking. I paid over £60 for the worse bouquet of flowers I had ever received. It was already dying when I received it, the roses were already dying, the lilies never opened. This was the first and the last I will buy flowers from this company. The flowers my husband got me from another company are still triving 2 weeks later.”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that your bouquet did not meet your expectations and that the quality was not up to standard. Your feedback is invaluable to us, and we will certainly look into this further to ensure we can provide better experiences in the future. If possible, could you please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 22 hours ago

“I ordered the upgraded Large Ivory harmony flower that obviously increased the cost. The quantity I received was shocking I wouldn’t be happy if I got that quantity in a standard package especially considering I paid a little under £50 . I emailed a complaint and I was told they don’t see anything wrong with them i responded I wasn’t happy they told me there’s nothing they can do. The quantity of flowers compared the price is ridiculous would never order from these again”

Helpful Report

Posted 2 days ago

Hello Layton, Thank you for your feedback. We’re truly sorry to hear that you were disappointed with the quantity of flowers in your order. We strive to provide value with our arrangements, and it’s unfortunate that we did not meet your expectations this time. Your comments are important to us and will be taken into consideration as we seek to improve our services. Best wishes, Rosie

Posted 22 hours ago

“I ordered the upgraded Large Ivory harmony flower that obviously increased the cost. The quantity I received was shocking I wouldn’t be happy if I got that quantity in a standard package especially considering I paid a little under £50 . I emailed a complaint and I was told they don’t see anything wrong with them i responded I wasn’t happy they told me there’s nothing they can do. The quantity of flowers compared the price is ridiculous would never order from these again”

Helpful Report

Posted 2 days ago

Hello Layton, Thank you for your feedback. We’re truly sorry to hear that you were disappointed with the quantity of flowers in your order. We strive to provide value with our arrangements, and it’s unfortunate that we did not meet your expectations this time. Your comments are important to us and will be taken into consideration as we seek to improve our services. Best wishes, Rosie

Posted 22 hours ago

“Horrendous. No body every use this company. Paid for flowers to be delivered to my wife on the morning of our wedding. Still no flowers a day later. So if you are wanting flowers for the biggest day of your life to be delivered to the love of your life. Pick somewhere else”

Helpful Report

Posted 2 days ago

Hello Matt, Thank you for your review. We’re sincerely sorry for the experience you had with your order. We understand how important flowers are for such a significant day, and it’s disappointing to hear that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 22 hours ago

“Request next day delivery. At no point was I told they couldn’t deliver on that date a then get an email to say delivery is is going to be 3 days later!!!!!!!! Very poor”

Helpful Report

Posted 2 days ago

Hello, Thank you for your review. We are very sorry for any disappointment or inconvenience caused. I can see that your order was delivered on the 13th as requested. Best wishes, Katie

Posted 22 hours ago

“Order P11179490. I ordered flowers on 4th April for delivery on 7th April and paid £5.99 for named day delivery. The reason for this was that my niece and myself travelled almost 200 miles to visit my terminally ill sister in law on 7th April and as she is bedridden we wanted to be there to sort out the flowers for her. Unfortunately the flowers were not delivered until 8th April and had to be sorted by her carers. Most disappointing”

Helpful Report

Posted 2 days ago

Hello Frances, Thank you for sharing your experience with us. I’m truly sorry to hear that your flowers did not arrive on the expected date, especially considering the special circumstances surrounding your visit to your sister-in-law. We understand how important it is to have a seamless delivery during such a challenging time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Rosie

Posted 22 hours ago

“Flowers were half dead and the bunch didn’t look anything like the pictures”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to share your experience. I'm very sorry to hear that the flowers you received were not in good condition and didn’t resemble what you expected from the images. We strive to provide high-quality products that bring joy to our customers, and it's disappointing to know we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 1 day ago

“Ordered flowers was told they would be delivered 13 th April . Got email to say there not getting delivered till the 15 th April . Email received from Royal Mail today to say theve received my order today the 12 th April what kind of state will they be in by Tuesday the 15th”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. I’m really sorry to hear about the delivery changes and the concerns you have regarding the condition of the flowers by the time they arrive. We understand how important timely delivery is, and it’s frustrating when things don’t go as planned. I have checked the tracking and can see that this was delivered as requested on the 13th. Best regards, Rosie

Posted 23 hours ago

“Ordered flowers...was told I would have tracking ...so far .. no updates ..no tracking updates... don't even know if they have been delivered. Emailed the company but again no updates...still don't know if they have been delivered and today was the day I needed them....”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to leave a review. We’re very sorry for any disappointment or inconvenience caused on this occasion. I’ve checked the tracking for your order and can confirm it was delivered as requested on the 12th. It also appears that the support ticket was closed from your side, which is why our customer service team did not respond further. If you still need assistance, please don’t hesitate to get back in touch — we’ll be happy to help. Warm regards, Rosie

Posted 23 hours ago

“I too wish I had checked the reviews before purchasing. The flowers delivered were nowhere near what was shown on the website. So so disappointed. Could have bought 3 times the amount from M & S / Sainsbury’s for less than I paid for these. DO NOT PURCHASE WITHOUT LOOKING AT REVIEWS. WE can’t ALL BE WRONG. only giving 1 star because you CAN’T review without it.”

Helpful Report

Posted 3 days ago

Hello, Thank you for your feedback. I’m sincerely sorry to hear that the flowers you received did not meet your expectations and that you felt disappointed. We always aim to provide quality products and exceptional service, so it's disheartening to know we let you down on this occasion. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet. Best regards, Rosie

Posted 23 hours ago

“The image on your website compared to what I received were a world a part. I paid £40 + delivery for something you could buy from a supermarket for £10. The personalised note was also soggy. I can’t express how disappointed I was. Thankfully my wife laughed when she saw them as they looked so pitiful. I feel I’ve been taken advantage of by false advertising and scam pricing. Won’t be using again.”

Helpful Report

Posted 3 days ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not match what you expected, especially given the price point. It's disheartening to learn that both the arrangement and the personalized note did not meet our usual standards. Your feedback will certainly help us improve. Best wishes, Rosie

Posted 1 day ago

“My daughter purchased the large ‘Orion’ bouquet and it certainly wasn’t worthy of the cost she paid. The flowers didn’t even last for 5 days, looked like they had multiple substitutions and would not appear to have the extra flowers to constitute a ‘large’ bouquet.”

Helpful Report

Posted 3 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the Orion bouquet did not meet your expectations and that the flowers didn't last as long as they should have. We aim to provide beautiful arrangements that bring joy, and it's disappointing to learn that we fell short in this instance. If you could please send us some photos of the bouquet along with your order details to enquiries@prestigeflowers.co.uk, we'll gladly investigate the matter further. Best regards, Rosie

Posted 23 hours ago

“Thought I'd use this company for a Mother's Day gift as I thought it would be more special than buying from a supermarket. The bouquet was so poor, nothing like the picture and at a price of £50 was worse than if I'd spent £10 at Tesco. The flowers didn't open and died less than two days later. Had a personal emergency where my wife was in hospital and communicated with the company on day four of delivery when I was able to. Was told that they couldn't refund/re send the bouquet as they have a company policy of quality issues being made known within three days. Customer service have no empathy for the customer and blatantly showed how little they care. Offered a £10 voucher off next order but anyone can get that by downloading the app so shows the level of their care. Would never use this company again and would highly recommend that no one uses them so they can go out of business as quickly as 9 flowers are. Avoid at all costs.”

Helpful Report

Posted 3 days ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that your Mother's Day gift fell short of expectations. We aim to provide beautiful arrangements, and it's disappointing to learn that we did not deliver on that promise for you. I'm also sorry to hear about your personal situation, and I understand how frustrating this must be for you. While we do have specific policies in place for quality issues, your feedback highlights the need for empathy in our customer service, and I appreciate you bringing this to our attention. I have reached out via email. Best regards, Ellie

Posted 23 hours ago

“I have just read so.e reviews and I am shocked to even think they would pack flowers/bouquets in a damaged or broken box because they do not. It's been damaged on delivery.”

Helpful Report

Posted 3 days ago

Hello! Thank you for your review and for your feedback! Your concern is important to us, and we strive to ensure that all our flowers arrive in perfect condition. If you have any further feedback or questions, please don't hesitate to reach out. Best wishes, Rosie

Posted 1 day ago

“Shocking. I wish, I would have looked on here, before putting my order through! Ordered flowers on Tues and paid extra for a Thurs delivery (For a work colleagues retirement). It's now past 3pm on the Friday, with still no sign of any delivery. Whilst trying to raise this with them I'm getting the same copied and pasted messages back which makes me think I'm just talking to AI. Even though, I've asked a couple of times, there's been no hint of any sort of compensation. Awful experience all round and I will never use this company again.”

Helpful Report

Posted 3 days ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your recent experience. We completely understand how important it was for your order to arrive on time, especially for such a meaningful occasion. It’s disappointing to hear that we fell short, both in delivery and in the support you received while trying to resolve the issue. We’re also sorry if our responses felt impersonal — that’s never our intention. We always aim to provide genuine, helpful assistance, and we’ll be reviewing this to ensure better support in the future. Once again, we sincerely apologise for the inconvenience caused. Warm regards, Rosie

Posted 1 day ago

“So disappointed. I ordered a bouquet for a friend and upgraded to the large bouquet. The bouquet delivered looks nothing like what I ordered. Prestige Flowers response is for me to follow the flower care guide! I will not be buying flowers from here again and would not recommend anyone else does. Feel free to look at their Facebook page for hundreds more unhappy customers.”

Helpful Report

Posted 3 days ago

Hello Tia, Thank you for your feedback. I’m truly sorry to hear that the bouquet you received did not match your expectations and the upgrade you made did not seem to reflect in the arrangement. We always want our customers to feel satisfied with their orders and it's disappointing to learn we've missed the mark in your case. We appreciate your input, and it will be used to help us enhance our services. Best regards, Rosie

Posted 3 days ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews