Name: Prestige Flowers
Rating: 4.44

“Amelia.w has replied to you: I WILL NOT CLOSE PAYPAL DISPUTE Hello Julia, Thank you for your email. I am sorry to hear that our offers to resolve this problem have been declined by you. I can understand that you are unhappy with this and why you have escalated this to PayPal. If you decide to escalate a complaint to PayPal then we can no longer offer you any resolutions as the matter is no longer in either of our hands. Once you involve PayPal, they alone will be able to decide what the final outcome will be regarding this matter and their decision, whether good or bad, is final. If you change your mind and want us to resolve this then please cancel the dispute and let me know and I will try and personally help resolve this for you once I have confirmed with PayPal that there is no dispute open. ---------- Warm Regards, Amelia.w”

Helpful Report

Posted 2 days ago

Hello Julia, Thank you for your response, and I’m truly sorry to hear that you are not willing to explore a resolution with us. I completely understand your frustration with the situation. While we respect your decision to involve PayPal, it does limit our ability to address your concerns directly. If there is a chance for us to work together on resolving this, I would be more than happy to assist you should you choose to cancel the dispute. Best regards, Rosie

Posted 1 day ago

“I have not received an update on flower delivery. Flowers should have been delivered yesterday. Order placed online in the USA for UK delivery. Very disappointed. Mother’s 93rd Birthday.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback, and I sincerely apologise for the lack of updates regarding your flower delivery. It's understandably disappointing, especially for such a significant occasion as your mother's 93rd birthday. We strive to keep our customers informed about their orders, and I regret that we didn't meet your expectations in this instance. Your comments are essential to us, and we’re actively working to improve our communication. I have reached out via email. Best regards, Ellie

Posted 1 day ago

“Poor quality flowers. I have had to go out and buy other flowers from Morrisons. I have put picture side by side one cost £35 and one cost £15. I will let you decide what one. Tbf they were due to be delivered 12th jan, but got email from Royal Mail, to say will be delivered 14th. Staff did sort it and were delivered on 12th jan as requested. But would not use them again as flowers do not match what is advertised on website, very over priced for what you get and better going to supermarket.”

Helpful Report

Posted 2 days ago

Hello Andrew, Thank you for taking the time to share your experience. I'm genuinely sorry to hear that you were not satisfied with the quality of the flowers you received. We aim to provide arrangements that not only meet but exceed expectations, and it’s disappointing to know we fell short in your case. I appreciate your feedback regarding the delivery timing and the quality comparison you’ve made. Your insights help us work towards improving our offerings. Best regards, Katie

Posted 1 day ago

“Wow I ordered the Ivory harmony @£26.99, they look nothing like what was advertised. I could have went to Tesco and got more flowers for less money absolute rip off. Never will I use this company again Order no 8474147”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback, and I'm sorry to hear that your experience didn't meet your expectations. We strive to provide arrangements that reflect our advertised quality, and it's disheartening to learn that we fell short in this instance. I understand your frustration, and your comments are incredibly valuable to us as we work to improve our service. If you'd like to share more about what specifically didn’t match your expectations, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. Best regards, Katie

Posted 1 day ago

“Picked 12th of January delivery for a birthday, 12th happens to be a Sunday. Placed my order on the 7th, and prestige flowers dispatched with royal mail despite them not operating in Sunday making my chosen delivery day impossible.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. I apologise for the inconvenience caused by the delivery timing, as we aim to meet our customers' preferences whenever possible. I understand how frustrating it must be when an order doesn't arrive as intended, especially for a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 day ago

“Absolutely devastated at the state of the flowers, received today for my mother in laws birthday & it was an embarrassment when she opened them. Paid £45 for these however I wouldn’t have paid £5 for them. The flowers looked nothing like what I ordered. I am absolutely gutted because I’ve ordered from this company several times , but unfortunately I won’t be anymore. Order number 8469849”

Helpful Report

Posted 3 days ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointment with your recent order. We always aim to deliver beautiful arrangements that match your expectations, and it’s disheartening to learn that we missed the mark this time. I understand how upsetting it can be to receive flowers that don’t reflect what you ordered, especially for such a special occasion. Your feedback is invaluable to us as we strive to improve our service and product quality. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 day ago

“Will never use again. Flowers delivered 26 hours after leaving the shop. Just to say how unhappy I am with your service. I specifically chose a florists in Rhyl (or so I thought) expecting the flowers to be prepared & delivered the same day. Sadly not it seems. They left the shop at 17.30pm on the 10th, received at Midland hub at 18.35pm, Chester 3.24am on the next day... the 11th, Rhyl DO at 12.13pm and now at 18.13pm on the 11th they are still out for delivery. Actually delivered at 18.40pm. Sad looking flowers too. Definitely not worth £59 Poor customer service. Order #8472977”

Helpful Report

Posted 3 days ago

Hello, Thank you for sharing your feedback. We sincerely apologise for any confusion caused regarding your delivery experience. To clarify, we do state on our website that we offer next-day delivery rather than same-day, and our deliveries are managed through Royal Mail. Unfortunately, as we rely on a third-party courier service, we are unable to provide specific delivery times, as their scheduling and routes are beyond our control. We are truly sorry to hear that the flowers did not meet your expectations. If possible, please email us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk with "REVIEW" in the subject line. We would be happy to investigate this further for you and work towards a resolution. Thank you for bringing this to our attention, and we hope to assist you further. Best wishes, Ellie

Posted 1 day ago

“Poor quality bouquet, and this is the first time I have had this. I have used Prestige plenty of times previously, and this is the fist time I have had to provide negative feedback. Sorry,Prestige,but on this occasion the flowers weren't up to their usual standard. It was for my friend who needed cheering up on her birthday, as she had recently lost her husband.”

Helpful Report

Posted 3 days ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet the high standards we strive for, especially during such a sensitive time for your friend. We always aim to provide lovely arrangements that bring joy, and I regret that we missed the mark this time. Your feedback is valuable, and we will take it into account as we work to improve our quality. If possible, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 day ago

“If I could give no stars I would have. Absolutely shocking company. Quickly take your money then no flowers turns up. For my mums 78’th birthday too. Disgusting. Offer you a credit to spend yet more money with them only - no refund. Do not use them. Absolutely just throw £50 in the bin it would be much less stressful than dealing with these thieving clowns.”

Helpful Report

Posted 3 days ago

Hello, I’m really sorry to hear about your experience and the disappointment it has caused, especially on such a special occasion as your mum's birthday. We strive to make every order a joyful experience, and it’s clear we didn’t meet that standard this time. I completely understand why you're upset, and I want to assure you that your feedback is taken seriously. I can see that our customer service team reached out today. Best regards, Katie

Posted 1 day ago

“The flowers that were delivered seemed much less than the advertised picture. Despite sending photos to compare the actual flowers with the picture on the site, we remain in disagreement about the quality. They offered a £10 voucher towards my next purchase which I refused as I told them that I wouldn't be using their services again.”

Helpful Report

Posted 3 days ago

Hello Alison, Thank you for your feedback, and I’m sorry to hear that your delivery did not meet your expectations. We aim to provide beautiful arrangements that accurately reflect what is advertised, so it’s disheartening to hear about your experience. Your frustration is completely understandable, and I appreciate you bringing this to our attention. We are also very sorry for any disappointment caused by the outcome of this. Best regards, Katie

Posted 1 day ago

“Ordered flowers for my mother as a get well present, we ordered the largest bouquet which was just under £40 and I was disgusted with the size bouquet that turned up, I got in contact with customer services believing they had sent a small bouquet I sent photos only to be told it’s the correct size! Disappointed and absolutely disgusted, don’t bother ordering from them they are a total rip off. Picture of what I thought would be delivered and what was actually delivered and they say it’s the same and right amount.”

Helpful Report

Posted 3 days ago

Hello Kelly, Thank you for reaching out and sharing your feedback. I’m truly sorry to hear that the bouquet you received did not meet your expectations, especially for such an important occasion like sending your mother a get well present. We aim to provide arrangements that delight our customers, and I regret that we fell short in this instance. Best regards, Katie

Posted 1 day ago

“I have been using Prestige Flowers for years, I have ordered expensive flowers & the cheaper ones, In ALL of my orders they have been beutiful boquets, vibrant, and have lasted, ALL of my orders HAVE been on TIME!!.. THANKYOU for putting smiles on my friends faces, Your company have gone ABOVE & BEYOND. Customer Service have always responded to any enquiries i have done. I will always continue to use you .THANKYOU ♡”

Helpful Report

Posted 3 days ago

Hello Shirley, Thank you for your wonderful 5-star review! We are absolutely delighted to hear that you've had such a positive experience with us over the years. It's fantastic to know that our bouquets have consistently brought smiles to your friends' faces, and that our customer service team has been there to assist you whenever needed. Your support means the world to us, and we are committed to continuing to deliver beautiful flowers on time for all your special occasions! Best wishes, The Prestige Flowers Team

Posted 1 day ago

“expensive.”

Helpful Report

Posted 4 days ago

Hello Martin, Thank you for taking the time to share your thoughts with us. We understand that pricing can be a significant factor when choosing a floral delivery service. Our aim is to provide high-quality products and exceptional service, and we continually review our pricing structure to ensure we offer value to our customers. Your feedback is important to us, and we appreciate your input as it helps us improve. Best regards, Katie

Posted 1 day ago

“Very disappointed with this company. I ordered from overseas for Christmas gift. Flowers arrived late and looking way past it. My in laws showed me via FaceTime and were comparing them to a very beautiful bunch of flowers someone has bought them from the supermarket. The supermarket market bunch put my expensive Prestige flowers to shame. I won’t be using this company again.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear about your disappointment with the flower delivery. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know that we fell short in this case. We value your comments, and they help us understand where we can improve. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 day ago

“Poor quality of flowers, I order these flowers for my mother's birthday. Unfortunately she rang me to say the flowers are old and looked dead. The flowers were half the size of what was pictures and was not arranged well. Do not use this company. Complete waste of money”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry that the flowers didn’t live up to your expectations for such a special occasion. We understand how disappointing it is when something doesn’t arrive as anticipated, and we aim to provide fresh and beautifully arranged flowers. Your experience is important to us, and we take your comments seriously as we strive to continually improve our quality. If you would like to discuss this further, please don’t hesitate to reach out to us directly at enquiries@prestigeflowers.co.uk with some images of the bouquet. Best regards, Katie

Posted 1 day ago

“Ordered lots from this company absolutely gorgeous never had any complaints would definitely recommend”

Helpful Report

Posted 4 days ago

Hello Jane, Thank you for your fantastic 5-star review! We're so glad to hear that you've enjoyed everything you’ve ordered from us. Knowing that we've met your expectations brings us great joy and motivation to keep delivering beautiful arrangements. Your recommendation means the world to us! We can’t wait to assist you with more stunning flowers in the future. Best wishes, The Prestige Flowers Team

Posted 1 day ago

“If you’re considering using this company - personally I wouldn’t bother! It took 6 days for the bouquet to arrive from ordering. The roses look half dead! Customer services are useless and blame the courier.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your feedback, and I'm sorry to hear about the issues you've faced with your order. We understand how disappointing it is when the quality of our flowers and the delivery time do not meet your expectations. Your comments regarding the bouquet and our customer service are valuable, and we are continually striving to improve in those areas. If you would like to discuss this further or share additional details, please reach out to us directly at enquiries@prestigeflowers.co.uk. Best regards, Katie

Posted 1 day ago

“Most of the flowers were dead on arrival, 6 DAYS LATE and all 3 emails to PRESTIGE FLOWERS about this fact, totally ignored. DO NOT USE THIS COMPANY, you are very lucky if they actually arrive in good condition. I would give NO STARS if I could. My son says that even if they respond on this review page or Trustpilot, , it is JUST WORDS, they DO NOTHING about their incompetence.”

Helpful Report

Posted 4 days ago

Hello Patricia, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you encountered with your order. We aim to deliver fresh flowers in a timely manner, and it's disappointing to know that we fell short in your case. I understand your frustration with the lack of communication, and I can assure you that your feedback is taken seriously. I can confirm I personally reached out via email to the customer. However, we didn't receive a response. Please ask the customer to check their inbox. Best wishes, Ellie

Posted 1 day ago

“Most of the flowers were dead on arrival, 6 DAYS LATE and all 3 emails to PRESTIGE FLOWERS about this fact, totally ignored. DO NOT USE THIS COMPANY, you are very lucky if they actually arrive in good condition. I would give NO STARS if I could. My son says that even if they respond on this review page or Trustpilot, , it is JUST WORDS, they DO NOTHING about their incompetence.”

Helpful Report

Posted 4 days ago

Hello Patricia, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you encountered with your order. We aim to deliver fresh flowers in a timely manner, and it's disappointing to know that we fell short in your case. I understand your frustration with the lack of communication, and I can assure you that your feedback is taken seriously. I can confirm I personally reached out via email to the customer. However, we didn't receive a response. Please ask the customer to check their inbox. Best wishes, Ellie

Posted 1 day ago

“Most of the flowers were dead on arrival, 6 DAYS LATE and all 3 emails to PRESTIGE FLOWERS about this fact, totally ignored. DO NOT USE THIS COMPANY, you are very lucky if they actually arrive in good condition. I would give NO STARS if I could. My son says that even if they respond on this review page or Trustpilot, , it is JUST WORDS, they DO NOTHING about their incompetence.”

Helpful Report

Posted 4 days ago

Hello Patricia, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you encountered with your order. We aim to deliver fresh flowers in a timely manner, and it's disappointing to know that we fell short in your case. I understand your frustration with the lack of communication, and I can assure you that your feedback is taken seriously. I can confirm I personally reached out via email to the customer. However, we didn't receive a response. Please ask the customer to check their inbox. Best wishes, Ellie

Posted 1 day ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews