Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,360 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked dead upon arrival. Too ashamed to put on Facebook as afraid to disappoint my daughter who had sent them as a gift. It's the first birthday of my mother who died recently.”

Helpful Report

Posted 5 months ago

Dear Marshall, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We would like to extend our sincerest apologies for the disappointment you and your daughter experienced upon receiving the flowers. We understand how important this occasion was. We genuinely apologise for the condition in which the flowers arrived. We strive to ensure that our products are delivered in pristine condition, and we are truly sorry that we fell short of meeting your expectations. This is certainly not the level of service we aim to provide. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 5 months ago

“Very disappointed with box of dead flowers that were delivered today (12th June) when they were supposed to be delivered on 6th June according to the box.”

Helpful Report

Posted 5 months ago

Dear Harriet, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights into our services. We sincerely apologise for the disappointment caused by the box of dead flowers that were delivered to you. We understand how important it is for our deliveries to be punctual and in perfect condition, and we are sorry for the delay and the state in which the flowers arrived. I have located this order and can see that our customer service team has responded to your email. Warm regards, Katie

Posted 5 months ago

“Something for everyone. Always pleased with what has been sent out. Would use again for sure”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating! We're delighted to hear that you've been consistently pleased with the beautiful arrangements we've sent out. It's great to know that we've been able to offer something for everyone. We sincerely appreciate your kind words and look forward to serving you again in the future.

Posted 5 months ago

“Really small. Ordered the large as a gift but in real life the bouquet was tiny. Considering it was so expensive and it looks nothing like the photos, I'm really disappointed and won't be ordering from Prestige again!!”

Helpful Report

Posted 5 months ago

Dear Jess, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as it helps us to improve our services. We sincerely apologise for the disappointment you faced with the size of the bouquet you ordered. We understand that receiving a smaller bouquet than expected can be frustrating, especially considering the price. I have contacted you via email to look into this for you. Best wishes, Ellie

Posted 5 months ago

“My sister sent me a bunch of birthday flowers last Wednesday, arrived very late and when unboxed had less than half of the expected blooms based on sales pic. Two dying gerberas either damaged in transit or (I suspect more likely) poor quality blooms at packing. I hoped the Lily's would open and save the bouquet but only 2 did by yesterday so the whole ugly bouquet dropped in the bin. The photos show what I was expecting versus what I received. There is no manipulation either, they really were this bad. My sister contacted Prestige to complain last Thursday, day after arrival, and their florist said the bouquet received was of an acceptable standard. No new flowers, no refund, just doubling down on their belief that this desperately awful flower gift was at their standard. Trust me, not ok to receive these in your birthday. Prestige should have some pride in the flowers they send out in their brand. My poor sister mortified that this was what I received and some £££ out of pocket. Try interflora or a local florist where you can see the work of the florist first hand, Bloom and Wild also recommended for letterbox flowers that last.”

Helpful Report

Posted 5 months ago

Dear Paul, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the late delivery of the birthday flowers sent by your sister, as well as the disappointing condition in which they arrived. It is disheartening to hear that the bouquet had less than half of the expected blooms and that two gerberas were dying. We understand how receiving such a gift can be disappointing, especially on a special occasion like your birthday. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Very disappointed I had an email stating the flowers where coming in the morning it was for my mothers 80th birthday so we arranged to go out in the early afternoon for lunch but no we had another email in the afternoon saying they were now coming anytime up until 7.30 pm so totally ruined planned day they finally came at 5.30!! And definitely not what we expected from the picture!”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 5 months ago

“Really small, not at all what the picture looks like on the web page! Very very disappointing! Should have just gone Tesco! Won’t be ordering again!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback with us regarding your experience with Prestige Flowers. We genuinely appreciate your honest comments and insight into what happened. We sincerely apologise for the disappointment you felt upon receiving your order. It is truly disheartening to hear that the flowers you received did not match the picture on our website. We understand how this can diminish the overall experience and we are truly sorry for any disappointment caused. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Kind regards, Rosie

Posted 5 months ago

“I ordered some flowers for a friend on a Wednesday and these arrived on the Friday. The box was a bit bashed-in and as you can see from the videos, some of the flowers had fallen off their stems. Altogether 'dog-eared' looking. When I complained about this, I received a generic, legally-worded reply stating that they were not responsible for their courier. Another bouquet was organised for yesterday but.... did not turn up. My friend should have received a beautiful bouquet which sadly did not happen. I was offered a £10 credit against future purchases which if it was not slightly criminal would be comical. They have a blatant disregard for customer service. Avoid like the plague.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We sincerely appreciate your feedback and would like to apologise for the inconvenience you encountered. We are truly sorry that your flowers arrived later than expected and in a subpar condition. We understand how disappointing it must have been for both you and your friend. Please accept our apologies for any frustration or inconvenience this may have caused. In light of the second missed delivery, we completely understand your disappointment and frustration. Rest assured, we are committed to rectifying this situation promptly. I have seen from your order that this has since been resolved with our customer service team. Warm regards, Rosie

Posted 5 months ago

“Amazing service. Flowers always look good and very fast delivery. The only place I ever order flowers from.”

Helpful Report

Posted 5 months ago

Thank you so much for your exceptional 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that our service has been nothing short of amazing. It brings us immense joy to know that our flowers always look good and that our delivery service is incredibly fast. We are honored to be the only place you choose to order flowers from and we promise to continue striving for excellence in providing you with the best floral experience. Thank you once again for your support and for being a valued customer!

Posted 5 months ago

“Having made my complaint about my daughter’s 21st birthday flowers arriving a day too late, I’ve just been told that Prestigeflowers.co.uk’s terms and conditions state that they don’t actually guarantee a delivery date. I’ve been offered the money for the delivery (£5.99 out of well over £50!) as a refund to ‘my account’ - which means to my Prestige account!! Haha, as if I’m ever going to use them again! Never mind, at least I’ve managed to take a tiny bit of their inordinately large and unethically earned profit away from them. What a rip-off company with pathetic customer service. They can easily afford a refund to a very dissatisfied customer; they just couldn't care less and are only interested in profit. Must be horrible to work for them!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience regarding your daughter's 21st birthday flowers. We sincerely appreciate your feedback and apologise for any inconvenience caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Katie

Posted 5 months ago

“I ordered a large bouquet and this was small for £40, had £10 off as a offer otherwise I would have been charged 50 pounds for a small hand full of flowers.”

Helpful Report

Posted 5 months ago

Dear Nic, thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We genuinely appreciate hearing from our valued customers like yourself. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused on this occasion. From the photo provided, we can see that the correct size has been received. Once again, we sincerely appreciate your thoughtful feedback and apologise for any disappointment caused. Warm regards, Tom

Posted 5 months ago

“Prestige flowers sent the flowers but when Royal Mail failed to even attempt delivery, they don’t take any responsibility. When I contacted them after the first fake delivery they said it was my problem!!!! They are refusing to refund and refusing to contact Royal Mail to find out what they are playing at! Never Buy anything from these people!”

Helpful Report

Posted 5 months ago

Dear Ailie, thank you so much for taking the time to share your feedback with us regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who bring such matters to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. It is certainly not the level of service we strive to provide. We understand your disappointment with Royal Mail's failure to attempt delivery, and we apologise for the inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for sharing your experience, and we hope to have the opportunity to regain your trust in the future. Kind regards, Rosie

Posted 5 months ago

“Extremely disappointed with the flowers delivered. I ordered these for my mums birthday and when I received the picture of what she had received I was not impressed in the slightest. They look nothing like the picture ordered and not one single Lilly had blossomed and left the roses looking dull and boring. I will definitely not be ordering again and would not recommend unless you want the flowers to be unopened. (Attached what I received and what I ordered)”

Helpful Report

Posted 5 months ago

Dear Mona, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We want to extend our sincerest apologies for the disappointing flowers that were delivered for your mum's birthday. We understand how important it is for the flowers to look exactly as pictured, and we are truly sorry that they did not meet your expectations. Additionally, we apologise for the lack of blossomed lilies and the overall dull appearance of the roses. We do state on the website that the lilies are sent in bud. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Rosie

Posted 5 months ago

“I feel quite annoyed at the default size being 'medium' while the price shown is for 'standard' so basically unless you're hyper vigilant you end up paying more than you expected to. Also delivery charge is added and seems ridiculously high. I won't be shopping here again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. Once again, we extend our gratitude for your feedback and hope to have the opportunity to serve you better in the future. Warmest regards, Prestige Flowers Team

Posted 5 months ago

“Super service, delivered as promised, with beautiful flowers. Will use Prestige next time we want to send flowers etc., and would recomend them to all.”

Helpful Report

Posted 5 months ago

Dear Carole, thank you so much for awarding us with a fantastic 5-star rating! We are thrilled to hear that you were impressed with our service and that we delivered your beautiful flowers as promised. It warms our hearts to know that you had a great experience with Prestige Flowers. Once again, thank you for choosing Prestige Flowers. Your satisfaction is our top priority. Warm regards, Tom

Posted 5 months ago

“Ordered Wild and Wonderful medium sized arrangement. They arrived late and looked nothing like the picture with about just 25% of the amount of flowers illustrated. Very disappointed.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. If not done already, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you? Best wishes, Tom

Posted 5 months ago

“If you're searching for a reliable and high-quality flower delivery service, look no further than Prestige Flowers. With an extensive selection of beautiful bouquets and arrangements, Prestige Flowers caters to every occasion, from birthdays and anniversaries to sympathy and get-well-soon gestures. One of the standout features of Prestige Flowers is their commitment to freshness. Each bouquet is carefully crafted using the finest flowers, ensuring that your gift arrives vibrant and long-lasting. Their user-friendly website makes it easy to browse through various categories, and their efficient delivery service guarantees your flowers will arrive on time. Customer satisfaction is a top priority at Prestige Flowers. Their knowledgeable and friendly customer service team is always ready to assist with any queries or special requests. Plus, with competitive pricing and regular promotions, you can find the perfect flowers to fit any budget. Whether you're sending flowers to a loved one or decorating your own home, Prestige Flowers offers a seamless and delightful experience. Trust Prestige Flowers for all your floral needs and enjoy the beauty and joy that their expertly arranged bouquets bring.”

Helpful Report

Posted 5 months ago

Dear Rashid, thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. Thank you once again for your wonderful review, Rashid! We look forward to serving you again in the future. Warm regards, The Prestige Flowers Team

Posted 5 months ago

“Great service always on time have recommended to a few people already”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating and for taking the time to share your positive experience with Prestige Flowers. We truly appreciate your kind words and recommendation.

Posted 5 months ago

“Always great hampers and flowers, order from Australia for my family in Scotland and I have always been very impressed with their quality and service”

Helpful Report

Posted 5 months ago

Dear Leigh-Ann, thank you so much for the outstanding 5-star rating you have given Prestige Flowers! We greatly appreciate your support and are thrilled to hear about your wonderful experience with us. Thank you once again for your kind words and your continued trust in Prestige Flowers. We look forward to serving you and your family for all your floral needs in the future! Warm regards, The Prestige Flowers Team

Posted 5 months ago

“Easy to use website. Flowers are always amazing”

Helpful Report

Posted 5 months ago

Thank you so much, Kay, for giving Prestige Flowers a 5-star rating! We truly appreciate your kind words and recommendation. We're thrilled to hear that you found our website easy to use and that the flowers exceeded your expectations. We strive to provide a seamless experience and deliver stunning blooms every time. We look forward to serving you again in the future!

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,360 reviews