Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,719 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the delivery. I asked for rhem to be delivered today (Monday 6th) as today is my partners 30th, but will not arrive until tomorrow the 7th. I understand I ordered them on a Saturday but then maybe do not offer the Monday as a possible delivery date if it's not.”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for sharing your feedback with us. I'm truly sorry to hear about the delay in your delivery, especially on such a significant occasion as your partner's 30th birthday. We understand how crucial timely delivery is during special moments, and your disappointment is completely valid. We take your comments seriously and will review our scheduling processes to improve our service in the future. Thank you for bringing this to our attention. Kind regards, Katie

Posted 2 months ago

“TERRIBLE SERVICE FLOWERS WERE DELIVERED 4 DAYS LATE CUSTOMER SERVICE IS NOT HELPFUL THE FLOWERS WERE LEFT SITTING IN A VAN FOR 4 DAYS THE RECIPIENT REFUSED DELIVERY THEY WILL NOT REFUND MY MONEY SO BASICALLY LOST £35 SHOCKING WOULD YOU ACCEPT FLOWERS 4 DAYS LATE THAT ARE HALF DEAD MY POOR MOTHER GOT NOTHING FOR CHRISTMAS BECAUSE OF THIS”

Helpful Report

Posted 2 months ago

Hello Alan, We sincerely apologise for the experience you had with your recent order. We understand how disappointing it is when a special occasion doesn’t go as planned, and we appreciate you bringing this to our attention. Although we strive for timely delivery and quality service, it seems we fell short this time. Your feedback is invaluable, and we will certainly address this matter internally to prevent it from happening in the future. Our customer service team has reached out via email. We hope that this can be resolved. Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I DO NOT RECOMMEND.”

Helpful Report

Posted 2 months ago

Hello, We appreciate you taking the time to share your thoughts, and I’m genuinely sorry to hear about your experience with us. It’s troubling when we don't meet your expectations, and we understand how disappointing that can be. I can see that our customer service team has responded to your email. Kind regards, Katie

Posted 2 months ago

“Poor quality for the price paid. The bunches were smaller than competitiors yet charged same price. The flowers were dead within 3 days of delivery.i wont use again”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your concerns with us. I'm truly sorry to hear that you found the quality of the flowers disappointing and that they didn't last as expected. It's frustrating when the products don’t meet your expectations, particularly regarding value for money. We take all feedback seriously and will use your comments to address our quality standards moving forward. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘review’ in the subject line? Kind regards, Katie

Posted 2 months ago

“I absolutely love prestige flowers. I use them every time I want to send flowers and I have never had any issues and the flowers are gorgeous 😍 would definitely recommend them to anyone x”

Helpful Report

Posted 2 months ago

Hello Patricia, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you absolutely love Prestige Flowers and that our gorgeous blooms never disappoint. Your recommendation to others truly means the world to us! We can’t wait to help you brighten someone’s day again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Amazing service and quality of flowers. Always exceed my expectations.”

Helpful Report

Posted 2 months ago

Hello Ann, Thank you for your amazing 5-star review! We’re thrilled to hear that our service and quality of flowers consistently exceed your expectations. Your kind words inspire us to continue delivering the best for our customers. We can’t wait to assist you again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I ordered this from you as you could deliver on the 6th which is my sister's birthday. I am horrified to have received an email to say this will not be delivered until tomorrow the 7th.She has already cancelled going out for lunch as I told her it would be delivered today”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m genuinely sorry to hear about the delivery issue on your sister's birthday. It’s incredibly disappointing when plans are disrupted, especially on such a special day. We understand how important timely delivery is, and your feedback will be taken to heart as we work to prevent this from happening in the future. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advise on the website. Thank you for bringing this to our attention. Kind regards, Katie

Posted 2 months ago

“Terrible do not use! £60 for a ‘large’ bouquet of flowers , could of got the same from a petrol station for £10 Awful”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear that you were disappointed with the bouquet you received. It’s frustrating when expectations don’t align with the reality, and I understand how this can be upsetting. Your feedback is taken seriously and will be addressed as we continually work to improve our offerings. Kind regards, Katie

Posted 2 months ago

“Not happy they sent the wrong delivery on the wrong day,then it was made out to be my fault Not recommended”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear about your experience with the delivery. It’s disappointing when things don’t go as planned, and I understand how frustrating it can be to feel at fault for an issue that wasn’t yours. Your feedback is valuable, and we will certainly take it into consideration as we work towards improvement. Kind regards, Katie

Posted 2 months ago

“Worst company as well as customer service I have ever come across. I wish I had read the Google reviews before placing an order with this company who scams people. I am so disgusted. I have tried over and over to get my refund for flowers delivered that were not what I had ordered and when delivered, they came damaged and wilted. Customer service offered me a £10.00 compensation. What a joke of a company. Never again!”

Helpful Report

Posted 2 months ago

Hello Sarab, I’m truly sorry to hear about your experience and understand your frustration regarding the state of the flowers and the challenges you've faced with customer service. Your feedback is important to us, and it’s disheartening to know we did not meet your expectations. Our goal is to provide high-quality products and service, and I regret that this was not your experience. We value your concerns and will take them into account as we strive to improve. Kind regards, Katie

Posted 2 months ago

“I specifically selected the company because it advertised that delivery could be made the next day, and this was confirmed via the expected delivery date during the sale process. The next day (when delivery was presumed to be taking place) I received an email stating that delivery would, in fact, be taking place the day after - thus missing the birthday of the recipient. Pretty frustrating.”

Helpful Report

Posted 2 months ago

Hello Duncan, I’m truly sorry to hear about your experience and the inconvenience caused by the delayed delivery. We understand how important timely delivery is, especially for special occasions, and it’s frustrating when expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advised in the website. Kind regards, Katie

Posted 2 months ago

“Delivery was confirmed but flowers were not delivered, unable to contact via telephone as phone lines not operational. No contact at all from firm to confirm when order was being delivered and as yet they haven’t been but they have taken my money. Terrible customer service as no response to emails and online chat just automated responses.”

Helpful Report

Posted 2 months ago

Hello, I’m genuinely sorry to hear about your experience and understand your frustration with the delivery and the lack of communication. We aim to provide exceptional service, and it’s concerning to know we fell short this time. I have located your order and can see that our customer service team has advised further. They have also confirmed the order is due to be delivered today. Kind regards, Katie

Posted 2 months ago

“Awful company to deal with. Don’t believe the delivery date they provide as when it doesn’t arrive, they simply rely on small print to say that they can’t guarantee delivery. Also, their 100% satisfaction guarantee is not of any worth as they won’t honour it. Order from a more reputable florist.”

Helpful Report

Posted 2 months ago

Hello Ed, I’m truly sorry to hear about your experience and understand your frustration with the delivery and our satisfaction guarantee. We want all our customers to feel valued and satisfied with their orders, and it’s disappointing to learn we’ve let you down. While we aim for timely deliveries, unforeseen circumstances can arise, which can affect our delivery times. Your feedback is important to us, and we are continually working to improve our services. Kind regards, Katie

Posted 2 months ago

“Shocking service, ordered before 5pm and paid for next day delivery for the flowers to be delivered 5 days later. Customer service on the webchat is terrible. Wont be ordering again and will be doing a section 75 chargeback.”

Helpful Report

Posted 2 months ago

Hello Paul, I’m very sorry to hear about your experience and understand your frustration regarding the delivery delays and customer service. We strive to provide a positive experience, and it’s disappointing to learn that we fell short in your case. Due to the distance between the delivery address and our distribution centre, it can take extra time in transit as we advise on our website. Kind regards, Katie

Posted 2 months ago

“Not luxury at all......a 'large bouquet' cost me more than £30 (excluding postage) to send to my Mum who had just been told she had shingles. I dread to think what the medium or standard ones would have looked like. (Have messaged directly with a photo as it wouldn't upload here.)”

Helpful Report

Posted 2 months ago

Hello, I’m sorry to hear that you were disappointed with your order. It's our goal to deliver beautiful arrangements, and I can understand how frustrating it must be when the product doesn't meet your expectations. Your feedback is crucial to us, and we take it on board as we aim to improve our offerings. I have located your order and can see that our customer service team is looking into this. Kind regards, Katie

Posted 2 months ago

“Delivery is now 48 hours late. Birthday missed and somehow this is not down to you as you use a third party to deliver. I think we all know The Royal Mail is totally unreliable so at this stage I think we can expect the flowers, despatched by you on Friday, to be ruined. Therefore can I expect is a total refund?”

Helpful Report

Posted 2 months ago

Hello Nessa, I’m really sorry to hear about your experience and understand the disappointment of missing a birthday celebration. Your feedback is invaluable to us, and I assure you that we’re continuously working to improve our service. We do pack our flowers with aqua packs and nutrients to ensure they do stay fresh in transit. However, if there are any issues with the flowers upon arrival, please send us some images and we can look into this. Kind regards, Katie

Posted 2 months ago

“Well I too wish I had seen these reviews and if I was part of there management team and seen all these bad reviews I would be disgusted or they just don’t care about customer care. It was my wife’s birthday today and was expecting prestige flowers to arrive nothing without no notification no interaction nothing. I understand that’s it’s Sunday but if you can’t deliver on the date don’t have it available (I’m working on a Sunday). So thanks prestige for spoiling my wife’s birthday and I will not be using you again and I will not recommend you to anyone and if I haven’t heard from you by end of tomorrow I will be demanding a refund as your not keeping to your core values.”

Helpful Report

Posted 2 months ago

Hello Alan, I’m truly sorry to read about your experience and understand how disappointing it must be, especially on such an important occasion. Your feedback regarding the lack of notification and delivery issues is noted, and we sincerely apologise for the inconvenience caused on your wife’s birthday. Customer care is a priority for us, and I assure you that we take your concerns seriously. I have checked the tracking link and I can see that delivery was attempted yesterday but the address was inaccessible. This order has been delivered this morning. Kind regards, Katie

Posted 2 months ago

“TERRIBLE!!!!!!!! DO NOT USE THIS COMPANY!!!! AVOID!!!! Missing wine, missing chocolate, dead flowers and delivered late. I repeate do not use this company!!!”

Helpful Report

Posted 2 months ago

Hello Jennifer, I’m sincerely sorry to hear about your experience with us. Missing items and late deliveries are not the level of service we aim to provide, and I understand your frustration. I have located your order and can see that our customer service team is looking into this. We hope that this can be resolved. Kind regards, Katie

Posted 2 months ago

“Always a great service”

Helpful Report

Posted 2 months ago

Hello Adam, Thank you for your wonderful 5-star review! We’re so pleased to hear that you consistently enjoy our service. Your continued support means the world to us, and we’re dedicated to maintaining the quality and reliability that you appreciate. We look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Fraudulent company. No care for customers or flowers. Paid for specific date and time, arrived 3 days earlier and were dead by the time person got them.”

Helpful Report

Posted 2 months ago

Hello Inese, I'm truly sorry to hear about your negative experience with us. It’s disappointing to know that your flowers arrived early and in poor condition. We do advise on the website that during our peak period, some orders may be dispatched early. We strive to provide the best service and quality, and I regret that we fell short in this instance. If not done already p, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line, and we would be happy to look into the mentioned quality issues. Kind regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,719 reviews