Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame they don’t have a zero star rating shocking with how they deliver I’m sure others don’t have problems but when you pay extra for delivery and they don’t show and to be told they out for delivery Sunday and to be told that they couldn’t gain access lies all the way round”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear about your experience. It’s unacceptable that you paid extra for delivery and then encountered issues with the service. We take your feedback seriously and we will raise this with our dispatch manager to ensure this does not happen again. Warm regards, Tom

Posted 2 months ago

“I'm afraid I'm not so happy with the flowers I ordered for my sister, they're a poor show to the beautiful flowers advertised on their website...very disappointed indeed.”

Helpful Report

Posted 3 months ago

Hello John, I’m really sorry to hear that the flowers you received didn’t meet your expectations. We strive to provide high-quality arrangements that match what’s advertised, so it’s disappointing to hear that wasn’t the case for you. I can see that the bouquet you purchased did include flowers that were sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Best wishes, Katie

Posted 2 months ago

“The flowers arrived exactly on the day that I ordered, plus they looked just like the flowers that I chose on the website. Brilliant service. Would use them again 100%.”

Helpful Report

Posted 3 months ago

Hello Sally, Thank you for your wonderful review! We're so glad to hear that the flowers arrived on time and matched your expectations perfectly. It means a lot to us that you found our service brilliant. We look forward to serving you again in the future!

Posted 2 months ago

“Stay far away as possible. Ordered just shy of £50 of flowers to be delivered next day to my mother in law. Who was home all day with a ring doorbell. They were marked as delivered to a random person in the street. No attempt to even knock on the door or ring the doorbell! I emailed the company who said it had been delivered I then explained it hasn't been delivered to the person or address I gave them! After a while just started ignoring my emails. So no flowers and £50 down. Waste of time won't ever bother again and stay way clear of this shambles of a company.”

Helpful Report

Posted 3 months ago

Hello Nicola, Thank you for your review. I’m deeply sorry to hear about the issues you faced with your order and the lack of response to your emails. This is certainly not the level of service we aim to provide. I can confirm that over the weekend, our team operates with fewer staff members, which may sometimes result in less frequent responses. However, they have replied to your email. Warm regards, Rosie

Posted 2 months ago

“This is the first disappointing bouquet from Prestige flowers. Broken stems, thin bouquet for the price. Was for my mother’s 80th birthday.”

Helpful Report

Posted 3 months ago

Hello Julie, Thank you for your review. I’m truly sorry to hear that your recent experience with us was disappointing, especially for such an important occasion. This is not the standard we aim to provide. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“The pictures on the website are misleading and the flowers delivered were nothing like the pictures. I am disappointed with the size and number of flowers.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. From the photo you have provided, we can see that the correct size has been received. We state in the description that it is a medium size bouquet shown on the website. As your ordered a standard, there are fewer stems. Best wishes, Rosie

Posted 2 months ago

“Poor quality not as advertised”

Helpful Report

Posted 3 months ago

Hello Sam, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. From the photos you have provided, we can see that the correct size has been received. We advise on our website that some flowers are sent in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Best wishes, Rosie

Posted 2 months ago

“This is easy to order from oversea with on time delivery service”

Helpful Report

Posted 3 months ago

Hello Lisa, Thank you for your kind review! We're delighted to hear that you found our ordering process easy, even from overseas, and that the delivery was on time. We appreciate your trust in us and look forward to serving you again!

Posted 2 months ago

“Absolutely awful experience, I was gifted flowers for my birthday by my mum. Initially the order was sent to the wrong address somewhere in the midland when my address is Bedfordshire. The flowers were reordered and the 1st order arrived a week later obviously all flowers were dead. The replacement flowers arrived in poor condition too. Beyond disappointed and sad my mum paid for a service that didn’t meet up to its claims. Have tried uploading photos and the complaints won’t upload my photos that demonstrate how awful the flowers were”

Helpful Report

Posted 3 months ago

Hello Howard, I’m truly sorry to hear about the issues you faced with your flower delivery, especially for a special occasion like your birthday. This is certainly not the experience we strive to provide. It’s disappointing to hear about the incorrect address and the poor condition of both the original and replacement flowers. I have located this order and can see that a fresh bouquet has since been arranged for delivery. Best wishes, Tom

Posted 2 months ago

“What a fantatic website. Very easy to use”

Helpful Report

Posted 3 months ago

Hello Hugh, Thank you for the great feedback! We're thrilled to hear that you found our website easy to use. Your satisfaction is our priority, and we're glad we could make your experience fantastic. We look forward to serving you again!

Posted 2 months ago

“Just ordered a lovely bunch of flowers next day delivery easy to do so simple and amazing product will definitely order again soon”

Helpful Report

Posted 3 months ago

Dear Steph, thank you very much for your outstanding 5-star rating of Prestige Flowers! We greatly appreciate your support and are delighted to hear that you had a fantastic experience with us. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 3 months ago

“Hello, in stark contrast to my experience last week, today a lovely bunch of red roses arrived for my wife as a complimentary delivery from Prestige. Thank you very much! Unfortunately I the facility to upload photos wasn’t working otherwise I would have included a picture of the beautiful flowers.”

Helpful Report

Posted 3 months ago

Hello Marc, thank you so much for leaving us a fantastic 5-star rating for Prestige Flowers. We greatly appreciate your kind words and positive feedback. We are thrilled to hear that your recent experience with us was a complete contrast to your previous one. It's delightful to know that a lovely bunch of red roses arrived at your doorstep as a complimentary delivery for your wife. We hope that the bouquet brought a smile to her face. Best regards, Customer Support at Prestige Flowers

Posted 3 months ago

“Flowers didn't even last 5 days before I had to throw them away because they were dying. The flowers arrived in bloom, would have been much better if sent pre-bloom. Disappointed”

Helpful Report

Posted 3 months ago

Hello Glen, We’re truly sorry to hear about your experience. The flowers should last longer than that, and we apologise for the disappointment. We appreciate your feedback regarding the blooms, and we’ll pass this along to our team to ensure better quality in the future. If you’d like, please reach out to our customer service team, and we’d be happy to assist further. Thank you for sharing your thoughts with us. Best wishes, Rosie

Posted 3 months ago

“First order with prestige flowers will use again delivered in time and were lovely”

Helpful Report

Posted 3 months ago

Hello Sonia, Thank you so much for your kind words! We're thrilled to hear that you were pleased with your first order and that the flowers were delivered on time and met your expectations. We look forward to serving you again in the future. Thanks for choosing Prestige Flowers! Best wishes, Katie

Posted 3 months ago

“My daughter in law thought her flowers were stunning which is good but she hasn’t seen the advertised photo! It would be helpful if you could show a photo of a standard size bouquet so buyers would know exactly what they were getting instead of just showing photos of the large size bouquet which is misleading. I have shown a photo of the actual bouquet my daughter in law received and the one I thought I was buying for comparison.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback and for sharing your thoughts with us. We're delighted to hear that your daughter-in-law found the flowers stunning! However, we sincerely apologise for any confusion caused by the bouquet sizes in our photos. Your suggestion to include a photo of the standard-size bouquet is greatly appreciated, and we'll be taking it into consideration to ensure better clarity for our customers. We truly value your input and will strive to improve our service. Thank you again for bringing this to our attention! Best wishes, Katie

Posted 3 months ago

“Prestige Flowers !They have the right name! Bouquets are always out of this world and super fresh and delivered on time ! Thank you Prestige Floowers.”

Helpful Report

Posted 3 months ago

Dear Carol, thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that our bouquets are always out of this world and super fresh. Delivering on time is what we strive for, and we're delighted that we could meet your expectations. Warm regards, Prestige Flowers

Posted 3 months ago

“Disappointed at condition of flowers on delivery - Roses wilted - Foliage poor Flowers were delivered on time. Expensive & poor quality.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We’re truly sorry to hear that the flowers you received didn’t meet your expectations. While we're glad the delivery was timely, it’s disappointing to learn that the quality wasn’t up to our usual standards. I have located your order and contacted you directly via email. We hope that this can be resolved. Best wishes, Ellie

Posted 3 months ago

“I ordered some flowers to be delivered the next day to a colleague. When the order did not arrive the next day, there was no apologies. I was simply told I signed up to terms and conditions which state that I need to wait at least 3 days. Please invest in better customer service training. The entire conversation was really frustrating. The flowers did arrive the following day but unfortunately they were too late as my colleague had left to stay at her mother’s.”

Helpful Report

Posted 3 months ago

Hello Forida, Thank you for your review. We apologise for the inconvenience and frustration caused by this experience. Timely delivery is crucial, especially when sending flowers to someone special, and we're sorry we fell short in this instance. We also regret that our communication didn’t meet your expectations and lacked the empathy that should have been provided. While we’re glad the flowers eventually arrived, we understand that they were too late, which is disappointing. We are reviewing our customer service procedures to ensure that issues like this are handled with more care in the future. Warm regards, Rosie

Posted 3 months ago

“I purchased a bouquet as a sympathy gesture after a loss. The first bouquet never turned up and got an email to say they’d sent it to the wrong depot. I then emailed PF and never got a response. I phoned them the next day and arranged another bouquet to be sent to my address so I could deliver them myself. We are now nearly a week later so the relevance of the flowers had passed. I then received the flowers which were not sufficient for the price. The roses were wilting and losing petals. They were browning and just looked old. I contacted PF through a live chat and they admitted to a quality issue with them to then offer me a £15 credit to their website. They refused to refund me as they had to cover the second bouquet aswell as the postage of the flowers which was not my fault. I did not give these flowers to the intended recipients as I would have been embarrassed. I would have given 0 stars for service and quality if I could have.”

Helpful Report

Posted 3 months ago

Hello, We sincerely apologise for the experience you've had. This is certainly not the standard of service or quality we aim to provide. We understand how important it is for sympathy gestures to be handled with care and promptness, and we're deeply sorry that this was not the case with your order. The delay and condition of the flowers are unacceptable, and we acknowledge that this added unnecessary stress during a difficult time. While we offer credit, we understand that this doesn’t make up for the disappointment and the timing issue. We are reviewing this situation internally to prevent such incidents in the future. Warm regards, Rosie

Posted 3 months ago

“Don't believe this bunch of good reviews, this company is not trustworthy. I ordered a big beautiful bouquet, along with cookies and a scented candle and a note for my loved one. The note was written in our native language. After placing the order, in the order confirmation, I found that instead of text, the note only had this: “ , , ... :- “. For some reason, the * in :-* was also cut off. I immediately wrote to their support team about it. There was no warning about the restrictions on the use of certain characters during the ordering process. They use Royal Mail to deliver flowers. This confused me a little, but after looking at the large number of good reviews, I relaxed a little. But it was too early. Royal Mail sent the flowers to a completely different post office, in a completely different county... Their support service is absolutely useless. Also when I asked for a refund, they refused and assured me that they would "look into the situation".”

Helpful Report

Posted 3 months ago

Hello Yurii, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you faced with your recent order, and I completely understand your frustration. We apologise for the technical error with your note and for not providing clear guidelines about character restrictions during the ordering process. This is something we're actively working on to prevent future occurrences. Regarding the delivery issues with Royal Mail, we sincerely regret the inconvenience caused by your order being sent to the wrong location. We understand how disappointing this was, especially considering the special nature of your gift. I do apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews