Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,664 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning. I translated with google I live in Italy. For the fortieth birthday of my niece who lives in London (in South Ealing), I instructed her brother (also in London) to order an arrangement of flowers, chosen by us, on your site. He placed the order. We waited all day to make a video call with the birthday girl at the same time as the flowers arrived, to read the greeting cards we had sent. Unfortunately there was no delivery. My nephew also called to say they were no longer needed, but you said they had already been sent. The flowers arrived only in the late afternoon of the next day and among other things compared to the one advertised on your site, the bouquet of flowers was particularly poor. Now, taking into account that flowers are mainly given on the occasion of anniversaries, if you are not able to ensure delivery within the appropriate timeframe (the day of the anniversary), it is better to change jobs. And don't find the excuse that to ensure delivery on a certain date you must have a minimum amount of notice, because if, when ordering, you know that you cannot deliver on the scheduled date (too soon due to your previous commitments) you should not accept the order. If I lived in London I would have brought you the flowers back and demanded a refund right away. I saw that others on your site have complained for the same reason: it's my fault for not reading the reviews! I can't imagine what would have happened if we had booked the wedding bouquet with you when my niece got married.”

Helpful Report

Posted 4 months ago

Hello Giovanni, Thank you for sharing your feedback, and I’m truly sorry that we fell short on such an important occasion. We understand how special it is to celebrate a milestone like a 40th birthday, and it’s disappointing to hear that the flowers arrived late and did not meet your expectations. As for the quality of the bouquet, we apologise if it didn’t match what you saw on our website, and we’d like to investigate this further. If possible, could you kindly ask the account holder to send some images of the bouquet, along with the order details, to enquiries@prestigeflowers.co.uk? Please include "REVIEW" in the subject line. Warm regards, Katie

Posted 4 months ago

“Disgusted with what my best friend received. I am actually Scundered. I could have got a nicer bunch in Tesco for less than half The price.”

Helpful Report

Posted 4 months ago

Hello Heather, Thank you for taking the time to leave a review. We’re truly sorry to hear that you were disappointed with the flowers your best friend received. This is far from the standard we strive for, and we understand your frustration, especially when it comes to quality and value. From the photo provided, we can see that the correct size has been received. However, the lilies are still in bud. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Rosie

Posted 4 months ago

“Disappointing. Bouquet was limp in places and included brown roses”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave your feedback. We are truly sorry to hear that your bouquet did not arrive in the fresh and vibrant condition we aim to deliver. Receiving limp flowers and brown roses is certainly not the standard we expect, and we apologise for the disappointment caused. I have located your order and can see that a fresh bouquet was arranged for delivery. Warm regards, Tom

Posted 4 months ago

“Had a message to say my ''24 hour delivery'' would arrive today between 11 and 2pm It didn't!!! "2nd message at 320 to say it had arrived at midlands hub?! Complete let down.....thanks!!!”

Helpful Report

Posted 4 months ago

Hello Janice, Thank you for your review. We sincerely apologise for the inconvenience and frustration caused by the delay in your delivery. We understand how important timely delivery is, especially with 24-hour service, and we're sorry this wasn’t your experience. It seems there was an issue with the courier, and we regret that the updates you received were not accurate. I will feed this back to the relevant team. Warm regards, Katie

Posted 4 months ago

“Flowers arrived 40% bloomed. Absolutely pointless service if your ordering for a certain day and particular occasion.”

Helpful Report

Posted 4 months ago

Hello Sean, Thank you for your feedback, and we’re sorry to hear that your flowers arrived in an unsatisfactory condition. We aim to send blooms that last which means that they are sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. This is stated on our website. Warm regards, Katie

Posted 4 months ago

“Ordered standard 'Ivory Harmony' bouquet on Wednesday 9th October for next day delivery. Not even 24 hours after receiving them the roses have turned brown and dying. Going by photo on website there are flowers missing? Quite disappointed for the price paid. Also wasn't aware of it being delivered by Royal Mail. Gave an addition star only because I emailed regarding delivered time wasn't met by RM and I received a reply saying that they would definitely be delivered by the end of the day.”

Helpful Report

Posted 4 months ago

Hello Wendy, Thank you for sharing your experience with us, and I’m truly sorry to hear about the condition of your Ivory Harmony bouquet. We aim to provide fresh, beautiful flowers, so it's disappointing to learn that the roses started wilting so quickly and that the bouquet didn’t match the photo on our website. Regarding the delivery, we understand how important timely service is, and we apologise if the use of Royal Mail wasn’t made clear during your purchase. We appreciate your understanding and are glad that our team was able to assist you with the delivery time. I’ve reached out to you directly via email to further investigate this and work towards a resolution. Best wishes, Ellie

Posted 4 months ago

“Have to say, first time using Prestige and definitely the last. Ordered a £35.00 + delivery bunch of flowers only to have delivered and very small bunch of flowers that could have come from a supermarket for £15.00. Really disappointed, one lily stem and 7 roses. Was expecting a high quality full bunch but sadly not. Nothing like the website picture. Bit embarrassed to give these as the gift they were intended for and may have to go and buy another.”

Helpful Report

Posted 4 months ago

Hello, hank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced with your recent order. We always strive to ensure that our bouquets meet the high standards displayed on our website, and we regret that this was not the case for your delivery. We completely understand your frustration and we will use this feedback to improve our service. Warm regards, Rosie

Posted 4 months ago

“Flowers arrived today roses half dead would not recommend using this company”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We are truly grateful for your honesty and willingness to share your thoughts. We would like to express our sincere apologies for the disappointment caused by the flowers that arrived today. We understand how crucial it is for our customers to receive fresh and vibrant blooms, and it is certainly regretful that the roses were not up to our usual high standards. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 4 months ago

“What a pile of dog s**t paid nearly £50 for a bunch of flowers I could have got from Tesco for £15 and I know this because I did to prove a point..!!! Photos won’t upload shocker!! Don’t use this company save your money.”

Helpful Report

Posted 4 months ago

Hello Kyle, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights that help us improve our services. We are truly sorry to hear about the disappointment you faced with the flowers you received. We understand how frustrating it must have been, especially considering the price you paid. We apologise for not meeting your expectations and for the inconvenience caused. I have contacted you directly via email to hopefully resolve this! Best wishes, Ellie

Posted 4 months ago

“Very easy to use website. Staff very helpful if you have any queries. I have used this company a number of times and the receivers have always been very pleased with their flowers.”

Helpful Report

Posted 4 months ago

Dear David, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you found our website very easy to use. Our team takes great pride in providing helpful assistance to our valued customers, and we're glad to know that you found our staff readily available to address any queries you had. Warm regards, Tom

Posted 4 months ago

“DO NOT USE THIS COMPANY!!!!! terrible customer service,never received my order and they won't refund,they tell you to put a fraudulent claim into your bank”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your negative experience. I understand how frustrating it must be not to receive your order, and I apologise for any confusion or frustration caused by our response. As you were not the customer of this order, we were not able to discuss it further with you. Warm regards, Rosie

Posted 4 months ago

“DO NOT USE!! STRESSFUL, AWFUL EXPERIENCE!! I had previously used the company several times, so thought I’d use again!! This time the flowers were never delivered! Prestige said it’s nothing to do with them as Royal Mail were delivering! Royal Mail claim the recipient refused the flowers twice!! Why would you try twice if already been refused!! This was not true, the recipient was in all day! Prestige customer service were uncaring and showed no sympathy that I’d just wasted over £30! I asked for the flowers to be returned to me, again they said no!! Please be careful, they really don’t care about the customer! There was no help/refund or offer of a substitute! No meeting in the middle or offer of anything! WILL NEVER USE AGAIN! (They won’t care as already have the money)”

Helpful Report

Posted 4 months ago

Hello Katherine, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your recent order. It’s disappointing that the delivery did not go as expected and that our customer service did not meet your expectations. While we do rely on third-party couriers, we fully understand how frustrating this situation must have been, and we should have shown more care and support in resolving it. I will ensure your feedback is passed on to our team for review. Warm regards, Rosie

Posted 4 months ago

“Absolutely awful embarrassed not in any way looked like flowers in picture. Recipient sent me a photograph of flowers two days later roses dead and no foliage as advertised.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate hearing from our valued customers and we are deeply sorry for the disappointment you experienced. We fully understand your frustration with the flowers not living up to the expectations set by the picture. We sincerely apologise for the inconvenience caused, particularly the roses being dead and the lack of foliage as advertised. Your disappointment is certainly not the standard we aim to uphold and we genuinely apologise for any embarrassment this may have caused. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 4 months ago

“I sent flowers, vase, chocolate and a birthday card to my Goddaughter. The order arrived the next day as requested but without the Birthday card so my Goddaughter did not know who had sent them. This caused us both embarrassment and spoiled my surprise gifts. I contacted customer support who have just said there is no card on my order but I completed the personalisation of the birthday card to be included. They don’t think they are at fault and basically said not their problem! I will not re order from them due to the poor customer service and can’t rely on their services.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest comments and we apologise for the inconvenience caused by the missing birthday card. We understand that the absence of the birthday card not only embarrassed you but also spoiled the surprise gifts for your Goddaughter. This is certainly not the level of service we strive to provide, and we sincerely apologise for any frustration this may have caused. Warm regards, Rosie

Posted 4 months ago

“Great selection of flowers, pretty reasonable price. Very easy-to-use website. I've used them twice this week and the only negative is the rather small range of flowers available for sending internationall (to Germany).”

Helpful Report

Posted 4 months ago

Thank you so much, Minnie, for awarding Prestige Flowers with a fantastic 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thank you again for choosing Prestige Flowers. We look forward to serving you for all your floral needs in the future!

Posted 4 months ago

“AS OTHERS HAVE SAID DO NOT USE !!! Spent £55 on flowers that on their website looked lovely ( paid extra for large ) what was delivered I could have got for £10 at the petrol garage when I emailed to complain they had zero interest in offering an resolution other than let them bloom in 3 days ….. they’re a gift for tomorrow and won’t be given as they’re embarrassing. Awful flowers , even worse customer service !!”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent purchase from Prestige Flowers. We appreciate your honesty and value your opinion. We sincerely apologise for the disappointment you experienced with the flowers that were delivered to you. We understand that you had high expectations based on the images on our website and the price you paid. It is disheartening to hear that the flowers did not meet your expectations and that our customer service did not address your concerns appropriately. As advised by our team, we have checked the images against the size guide and you have received the correct number of stems in the bouquet. Once again we are very sorry for the disappointment caused. Warm regards, Rosie

Posted 4 months ago

“Do not ever use If you are not happy with the flowers they will argue every point you make and basically call you a liar Would never use again diabolical customer service”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your negative experience. We never intend for any customer to feel unheard or disrespected, and I apologise if you felt that way during your interaction with our team. We are committed to providing excellent customer service and addressing all concerns fairly. I will share your feedback with the relevant team to help us improve our service and support moving forward. Warm regards, Rosie

Posted 4 months ago

“Ordered 4 days before specified delivery date for someone’s birthday and received Royal Mail tracking info saying they wouldn’t be delivered until a day later. Paid £65 for an arrangement that will have been without water for 2 days by the time they arrive, plus £5.99 for Royal Mail 24-hr tracked. Contacted customer services who proceeded to share the small print from their website, abdicating all responsibility for deliveries to ‘hard to reach places’. Reader, I live in a commuter town 13 miles south of Glasgow. Won’t use again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and apologise for any inconvenience caused. We completely understand your frustration regarding the delayed delivery and the lack of water for the arrangement. This is not the level of service we strive to provide to our customers. We are sorry for any disappointment this may have caused you. We have taken note of your concerns about our customer service response. It is not our intention to simply refer to the small print but to find solutions for our customers. We apologise if our response fell short in addressing your particular situation. I can see that this has been passed to our management team. Warm regards, Rosie

Posted 4 months ago

“I wanted to send flowers for a birthday surprise, when they arrived the roses were already dying. My sister-in-law contacted Prestige direct as she wanted to save me from the embarassment of the poor selection of flowers. Certainly Prestige sent another bouquet but again the roses were past their best and drooping, not able to open. I would like to ask for a refund as two bouquets failed to live up to your publicity claims and photos.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We sincerely apologise for the disappointment you and your sister-in-law experienced with the quality of the roses in both bouquets. Please accept our apologies for any embarrassment caused. I have located your order and can see that a fresh bouquet has been arranged for delivery tomorrow. Warm regards, Katie

Posted 4 months ago

“I found the website firn for choosing what to send, but fromthere on it was not clear how to get orderto the basket. Then get confronted with rabgr of additions plus deliver chareg. The checkout system was weird and confusing.”

Helpful Report

Posted 4 months ago

Hello Margaret, Thank you for your feedback. We're glad to hear that you found the website helpful when choosing your flowers, but we're sorry to learn that the ordering and checkout process was confusing. We appreciate your comments about the additional options and delivery charges, and we will review how these are presented to ensure they are clearer in the future. Improving the ease of our checkout process is a priority, and your input will help us make necessary adjustments. Thank you for bringing this to our attention. Warm regards, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,664 reviews