Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,359 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.5

Based on 270,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First bunch were sent to the wrong address, had great help from the support team. Just got a fresh bunch today”

Helpful Report

Posted 5 months ago

Thank you so much for your incredible 5-star rating of Prestige Flowers! We greatly appreciate your positive feedback and are thrilled to hear that you had such a great experience with our support team.

Posted 5 months ago

“Always been impressed with the flowers which Prestige have sent in the past.”

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Posted 5 months ago

Thank you so much for taking the time to rate Prestige Flowers with such a fantastic 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you have always been impressed with the flowers we have sent in the past. Thank you once again for your support and for choosing Prestige Flowers. We look forward to continuing to provide you with stunning floral arrangements in the future. Warm regards, Rosie

Posted 5 months ago

“The flowers were half dying when arrived, not happy”

Helpful Report

Posted 5 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. A member of our customer support team has now contacted you regarding this issue. Kind regards, Tom.

Posted 5 months ago

“Brought a cheese hamper for father's day from this absolute joke of a company. It said handmade trudge, all items looked great in the photos. The items came in a box five times the size of the contents and the handmade trudge, was certainly not a trudge, it's a basket smaller than a child's head. Customer services said they can change items whenever they feel like it, was actually embarrassed to see what I had sent my dad for his father's day present, could of spent near £40 on something a lot more desirable and enjoyable for him. I'm so disappointed.”

Helpful Report

Posted 5 months ago

Hello Claire, thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 5 months ago

“Online experience is easy and fast to use with great offers”

Helpful Report

Posted 5 months ago

Dear Jack, thank you so much for your outstanding 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you had an amazing online experience with us. We strive to make the ordering process easy and fast, while also providing great offers to our valued customers like yourself. Your satisfaction is our utmost priority, and we look forward to serving you again soon. Best Regards, Prestige Flowers Team

Posted 5 months ago

“I spent almost £70 for my order and there were hardly any fliers in the bouquet. Customer service were poor and refused to resolve. Would not use this company. Spend your money elsewhere!”

Helpful Report

Posted 5 months ago

Hello Jemma, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 5 months ago

“Absolutely shocking, Flowers half dead, so disappointed!!!”

Helpful Report

Posted 5 months ago

Hello Liam, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 5 months ago

“Quick and easy to use especially because I’m ordering from Ireland. Some other sites won’t let me so thank you. Great range available. I’m sure the person will be very happy with it as I am!”

Helpful Report

Posted 5 months ago

Dear James, thank you so much for taking the time to give Prestige Flowers a five-star rating! We truly appreciate your support and feedback. We are thrilled to hear that our website was quick and easy for you to use, especially considering you were ordering from Ireland. We understand the frustration that can come with limitations on certain sites, and we are glad that we could provide a seamless experience for you. Once again, thank you for your kind words and for choosing Prestige Flowers. We look forward to assisting you with any future floral needs. Warm regards, Rosie

Posted 5 months ago

“Do not buy from prestige flowers. I bought a rose plant for my aunty for her birthday who is in a nursing home. I am hee only relative. Plant did not arrive and I’m still paying on clear pay! Had to spend money at interflora on top of what I’m paying to prestige still! Poor lady was very upset as she thought I had forgotten!”

Helpful Report

Posted 5 months ago

Hello, thank you for taking the time to leave a review. We are sorry for any dissatisfaction caused. We can see delivery was successfully made 30-05-2024. A member of our customer support team has contacted you to discuss this issue further. We hope this can be resolved. Kind regards, Tom.

Posted 5 months ago

“Flowers are always beautiful and well accepted Easy to order and fabulous delivery slots Thank you”

Helpful Report

Posted 5 months ago

Dear Lisa, thank you so much for awarding Prestige Flowers a fantastic 5-star rating! We greatly appreciate your positive feedback. Thank you once again for taking the time to share your experience with us. We truly value your support and hope to serve you again in the future. Warm regards, Katie

Posted 5 months ago

“I received a bunch of flowers from someone who was very grateful for looking after their cat and wanted to show their gratitude, I thought I should review these flowers for her. The flowers had been thrown over a 8ft back gate, ( don’t know who the delivery driver was as no card had been left) when I opened the flowers there were 2 dead ones and the greenery was very dry and in a poor state, I followed the instructions on how to care for the flowers but unfortunately 2 days on they are looking very sad. Don’t think I would order flowers from Prestige Flowers.”

Helpful Report

Posted 5 months ago

Hello, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 5 months ago

“I had a awful experience with prestige flowers. The delivery was not made on the date they agreed and all I get from them is automated responses. I would never order from them ever again. They said it will be delivered on Sunday but still not received it. It is so stressful. After all sending flowers are a thing to make you happy but prestige flowers only made the experience a nightmare. Never ever ever again flowers from prestige”

Helpful Report

Posted 5 months ago

Hello, thank you for your review. We apologize for any inconvenience caused. I can see an incorrect address has been provided. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 5 months ago

“Picture attached is to go with review, this is 5 days after the flowers were delivered.”

Helpful Report

Posted 5 months ago

Dear Patsy, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your valuable input and apologise for any inconvenience that occurred. We understand from the attached picture that there were issues with the flowers, and we sincerely apologise for the disappointment caused. Your satisfaction is our top priority, and we are truly sorry that we did not meet your expectations this time. I have contacted you directly via email. Best wishes, Ellie

Posted 5 months ago

“I was really disappointed with the service I received. I ordered the flowers for my mum, paid for next day delivery so she would be in to receive them. I received an email from Royal Mail confirming "They were unable to attempt delivery" meaning the flowers had been sat all day and now night. When they were delivered the next day they had already started to brown and they didn't even last a week. If you can't guarantee next day delivery then you shouldn't advertise/charge for it. It wouldn't allow me to upload the picture I had taken of the flowers.”

Helpful Report

Posted 5 months ago

Hello Patsy, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to share your concerns with us. We sincerely apologise for the disappointment you encountered with our service. It is truly disheartening to learn that the flowers were not delivered on time. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Sorry beautiful flowers let down by diffultcult use website payment took severel goes before being registered”

Helpful Report

Posted 5 months ago

Dear Hilda, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their concerns and experiences. We would like to sincerely apologise for the difficulties you encountered while navigating our website and the inconvenience caused by the payment process taking several attempts before being registered. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused. Once again, we extend our apologies for any inconvenience caused and thank you for bringing these matters to our attention. Your feedback is highly valuable to us, and we hope to have the opportunity to serve you better in the future. Warm regards, Prestige Flowers Customer Support

Posted 5 months ago

“Very disappointed with the "large" bouquet that I ordered. Goodness only knows what a standard size would have looked like. I went for large to show how much I love my wife but it actually looks like I couldn't care that much at all. Delivery was charged separately (fair enough) and it was delivered within 24 hours as promised so that bit worked. I'll stick to my local florist from now on.”

Helpful Report

Posted 5 months ago

Hello Mike, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honesty and openness in expressing your disappointment with the large bouquet you ordered. It is truly valuable for us to receive such feedback, as it helps us improve our services. We apologise for falling short of your expectations and understand how important this was for you and your wife. We genuinely regret that the bouquet did not reflect that sentiment as you had hoped. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you.

Posted 5 months ago

“Do not use this vendor ! Flowers were over £50- promised a bouquet and to be delivered before 1pm. Flowers were delivered late, brown and less than 9 stems (hardly a bouquet). AVOID unless you want rotten flowers and rotten customer service !”

Helpful Report

Posted 5 months ago

Hello Stephanie, thank you so much for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the late delivery and the poor quality of the flowers you received. We understand the importance of delivering a beautiful arrangement on time, and we regret that we have fallen short of your expectations. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 5 months ago

“My parents have absolutely loved receiving your flowers and gifts. Amazing quality ,flowers lasted for ages. Beautiful.”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind feedback. Thank you again for choosing Prestige Flowers. Have a wonderful day! Warm regards, Rosie

Posted 5 months ago

“Going by the good reviews I took a chance on Prestige Flowers, but after selecting and paying an extra £10 for a large sunflower bouquet, which promised extra stems of sunflowers, what my recipient received was in fact the smallest bunch. Customer services admitted fault but it like dealing with a bunch of robots who only offer £10 off the next order and do not resend or compensate for the poor quality and mistake made on the current order. They have a copy and paste method to every email. Infuriating. Although it was received with heartfelt thanks, it is beyond upsetting to have given a bouquet that looked more lack lustre if not completely poor in comparison to petrol station / service station flowers. I would avoid at all costs and always opt for local florists with more care and consideration for customers, to ensure your gift and what is received is always of beautiful quality. I was abroad so I took the chance, never again ! I did not listen to the bad reviews and opted to only consider the better reviews, my mistake … take note and please avoid. Spend locally for quality florists and beautiful bouquets.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate hearing from our customers and we apologise for the disappointment you encountered. We understand how frustrating it must have been to receive a smaller bouquet than expected, despite paying extra for a larger sunflower bouquet. We sincerely apologise for any inconvenience caused. We apologise as well for the unsatisfactory resolution offered by our customer services team. This is not the level of service we aim to provide. Please accept our sincerest apologies once again. Thank you for bringing this matter to our attention. Best regards, The Prestige Flowers Team

Posted 5 months ago

“Terrible website Found it really difficult to send off flowers to Europe and it kept defaulting to the US as my address. Took me ages to complete the process”

Helpful Report

Posted 5 months ago

Hello Helen, thank you so much for taking the time to provide us with feedback about your experience with Prestige Flowers. We genuinely appreciate hearing from our customers and value your input. We sincerely apologise for the inconvenience you faced while trying to send flowers to Europe. We understand how frustrating it can be when a website does not function as expected. We apologise for any confusion caused by the defaulting to US addresses and the time it took you to complete the process. At Prestige Flowers, we strive to provide the best possible experience for our customers, and your feedback helps us to continually improve. Please accept our sincerest apologies for any inconvenience caused, and thank you once again for bringing this matter to our attention. Best regards, Prestige Flowers Customer Care Team

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,359 reviews