Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,346 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No next day delivery despite all the promises and advertising. My order was placed 5 days in advance. After contacting the company I was asked had I read the small print on the terms and condition. Apparently all of Scotland is too remote and difficult to reach.”

Helpful Report

Posted 2 months ago

Hello Anne, Thank you for your review. I’m really sorry to hear about the issue with the delivery and the frustration it caused. It’s important to us that our promises are clear and accurately reflected. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“What was received was nothing like what was ordered. When contacted them about it they were quite short and refused to accept that the flowers fell short of expectations... they were NOTHING like what was ordered. They were ordered as a birthday gift. What a disappointment. Won't be using them again. Ruined the birthday present surprise. Here's images of what ordered vs what was received.... chalk and cheese and they insisted the delivery was correct. Disgusted!”

Helpful Report

Posted 2 months ago

Hello Angie, Thank you for your review. I’m truly sorry to hear about your experience and the disappointment with your order. This is not the standard we strive for, especially when it comes to important occasions like birthdays. I apologise if our response came across as dismissive—that was never our intention and we will look into this with our team. Warm regards, Rosie

Posted 2 months ago

“quick and easy process”

Helpful Report

Posted 2 months ago

Thank you for the great feedback! We're glad to hear you found the process quick and easy. We strive to make every experience smooth and hassle-free. Looking forward to serving you again!

Posted 2 months ago

“They were delivered on wrong day because Royal Mail went to wrong address so the married couple never got flowers because it was wedding venue and it was to far for them to travel to collect I rang and complained and sent numerous emails like talking to robots they just kept repeating themselves and weren’t listening It cost me 51 sterling 71 euros because I booked on line from Republic of Ireland Got no satisfaction at all Order number 8172584”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience, and I completely understand your frustration. This is not the level of service we aim to provide, and I apologise for the inconvenience caused by the delivery issue and our response. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“I've ordered twice now with Prestige for my girlfriend, flowers have always arrived in immaculate condition, would highly recommend”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your kind words and for choosing Prestige not just once, but twice! We're thrilled to hear that your girlfriend enjoyed the flowers and that they arrived in perfect condition. We truly appreciate your recommendation and look forward to helping you create more special moments in the future!

Posted 2 months ago

“Very poor value for money, poor quality dry brown leaves coming away. Delivery wrong addresse. Never used again”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the very poor value and the poor quality of the dry brown leaves. This is certainly not the level of quality we strive for with our products, and we understand how disappointing this must have been for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“We ordered the flowers 3 days ahead of my relatives birthday and they arrived 4 days late. Not at all happy”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the inconvenience caused by the delayed delivery of your order. We understand how important it is for our customers to have their flowers arrive on time, especially for special occasions like birthdays. We are truly sorry that we fell short of meeting your expectations in this regard. Your feedback has been noted and appreciated so that we can investigate and implement necessary measures to prevent such occurrences in the future. Best regards, Prestige Flowers

Posted 2 months ago

“Expected a little cleaner given the price. Also arrived a day after the anniversary despite ordering a week in advance (in fairness, the anniversary was a Sunday - so would recommend removing the option for this day if it will not be received).”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. We apologise for the inconvenience you faced with the timing and quality of your order. Your feedback is invaluable, and we're looking into both the cleanliness issue and our delivery scheduling options to ensure better accuracy and service in the future. We appreciate your understanding and hope to have the opportunity to serve you better next time. Best wishes, Rosie

Posted 2 months ago

“I use Prestige to send my gifts to my loved ones, I can rest assured that they arrive safely and on time.”

Helpful Report

Posted 2 months ago

Hello Jennifer, Thank you so much for your kind words! We're thrilled to hear that you trust Prestige to deliver your gifts safely and on time. It’s our mission to make sure your loved ones receive their gifts with the care and attention they deserve. We appreciate your continued support!

Posted 2 months ago

“Very easy website to navigate and really good variety of flowers, gifts and much more.”

Helpful Report

Posted 2 months ago

Hello Tyler, Thank you for your feedback! We're glad to hear that you found our website easy to navigate and that you enjoyed the variety of flowers, gifts, and more. We aim to make your shopping experience as seamless and enjoyable as possible. We appreciate your support!

Posted 2 months ago

“Excellent choices of flowers and extra gifts, especially love the cards that I can send with messages.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback! We're delighted that you enjoy our selection of flowers and extra gifts. It's great to hear that you love the personalized cards as well—adding a special message can really make a difference. We look forward to continuing to bring joy to you and your loved ones!

Posted 2 months ago

“Disaster, flowers dying on delivery ,very sad and extremely upsetting and disappointing especially for my dear friend who recieved them”

Helpful Report

Posted 2 months ago

Hello Kathleen, Thank you for your review. I’m truly sorry to hear about the condition in which your friend received the flowers. This is not the experience we aim to provide, and I understand how disappointing and upsetting this must be for both you and your friend. We take issues like this very seriously and will investigate what went wrong to ensure it doesn’t happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 2 months ago

“Flowers very disappointing for price. They looked half dead and a bouquet they were not. I could have bought that amount of flowers for £10 when it cost neatly £34.”

Helpful Report

Posted 2 months ago

Hello Edna, Thank you for taking the time to leave a review. I'm truly sorry to hear that you were disappointed with your order. This is certainly not the experience we aim to provide. We take your feedback seriously and will be looking into this to ensure it doesn’t happen again. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 2 months ago

“I order flowers from South Africa to be delivered in London and it takes a few clicks and no more than a couple of minutes from start to finish. Could not be easier or simpler, what a joy”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your kind words! I’m thrilled to hear that you found the process of ordering flowers from South Africa to London easy and enjoyable. We strive to make the experience as seamless as possible, and it’s great to know that it met your expectations. Warm regards, Prestige Flowers

Posted 2 months ago

“Worst flowers ever, expensive and dead when arrived. Would not recommend at all. Flowers are better in Tesco for £5 tbh. Will not order again. Size of flowers for the Money is ridiculous and quality is awful”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m really sorry to hear about your experience. It’s disappointing to know that the flowers didn’t meet your expectations, and I understand how frustrating that must be. We take pride in the quality of our products and clearly, we missed the mark this time. Your feedback is invaluable, and we’ll use it to make necessary improvements. Thank you for bringing this to our attention. Warm regards, Katie

Posted 2 months ago

“Very good service, always on time, the flowers are always nice looking.”

Helpful Report

Posted 2 months ago

Hello Hanan, Thank you for your wonderful review! I’m delighted to hear that you’re pleased with our service and the quality of our flowers. Timeliness and appearance are very important to us, and it’s great to know we’re meeting your expectations.

Posted 2 months ago

“Ordered flowers as I have many times but they were left in a Royal Mail hub for 3 days, arriving late and in poor condition. Prestige Flowers have offered a replacement bouquet free of charge. Their flowers are always of a high standard and customer service is excellent.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback and for your understanding regarding the delay. I’m really sorry to hear that the flowers were left at a Royal Mail hub and arrived in poor condition. We strive to ensure our bouquets arrive in perfect shape, and it’s disappointing when issues like this arise. I’m glad to hear that our team has offered a replacement bouquet and that you’ve had positive experiences with our flowers and customer service in the past. We truly appreciate your continued support and patience. If you need any further assistance or have any more feedback, please don’t hesitate to reach out. We’re here to help and ensure you’re completely satisfied.

Posted 2 months ago

“If i cud leave no stars i would...dont expect your order to be delivered on day that u ask cos it wont happen...please avoid at all costs absolutely disgusting service”

Helpful Report

Posted 2 months ago

Hello Michaela, Thank you for your feedback. I'm truly sorry to hear about your experience. We strive to meet our customers' expectations, and it's clear we fell short in your case. Your comments are taken seriously, and we will work on improving our delivery process to ensure this doesn't happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“DO NOT USE. On two occasions now this company that promises flowers to be delivered on a special occasion have been delivered the next day. They will not help you just repeat the terms and conditions that a company that is supposed to provide a gift for a special occasion can’t actually manage to deliver it on that date. Be careful when ordering and don’t believe the 100% satisfaction guarantee it’s just a credit return of the delivery cost. If you want flowers to show up don’t use this company.”

Helpful Report

Posted 2 months ago

Hello Christopher, Thank you for taking the time to leave a review. I'm very sorry to hear about your repeated negative experiences with our service. We understand how crucial it is for flowers to arrive on a special day, and it's disappointing that we failed to meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We apologise for any frustration caused by our delivery process and customer service response. Your feedback is important, and we’ll be reviewing our practices to prevent this from happening again. Thank you for bringing this to our attention, and we regret any inconvenience caused. Warm regards, Rosie

Posted 2 months ago

“Veey happy with the ordering process. Next day delivery is fantastic! Easy to use wevsite with additiobal extras including birthday card and gifts.”

Helpful Report

Posted 2 months ago

Hello Laura, Thank you for your great feedback! I’m thrilled to hear that you’re happy with the ordering process and our next-day delivery service. It’s wonderful to know that you found our website easy to use and appreciated the additional extras like birthday cards and gifts.

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,346 reviews