Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,938 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can believe how underwelmed I was when I saw what was delivered not worth The money”

Helpful Report

Posted 2 months ago

Hello Dean, Thank you for sharing your feedback, and I’m truly sorry to hear that you were underwhelmed with your recent order. We always strive to provide high-quality products that reflect the value of your purchase, and it's disappointing to hear that we didn’t meet your expectations this time. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 2 months ago

“Paid for a large bouquet and the bouquet looked like the standard size”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback regarding your recent order. We sincerely apologise if the bouquet did not meet your expectations. We aim to provide the best quality and ensure that every bouquet reflects the value and size ordered. We would love to make this right for you. Please reach out to us at prestigeflowers@prestigeflowers.co.uk with some images of the bouquet. Please quote 'Review' in the subject line. Best wishes, Rosie

Posted 2 months ago

“I bought a CELEBRATION DELIGHT standard bouquet for my Sister’s birthday. She’s had a very tough time recently, her daughter is dying. The bouquet did not resemble the advert.It was very poor. I complained when asked to review the experience. I was told as 3 days had elapsed they wouldn’t do anything about it. But said I could have a £10 voucher against another purchase. I explained as my niece was dying my priority was with her. I told them the cut and paste reply was insulting and I would not shop with them again. Handler passed complaint on to the supervisor and still no reply.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm deeply sorry to hear about your experience and, more importantly, the difficult time your family is going through. Please accept our condolences for your niece and our sincere apologies for our service falling short during such an important moment. The situation you described is certainly not reflective of the care we strive to provide. We should have handled your complaint with more sensitivity and urgency, and I regret that our initial response added to your frustration. Rest assured, I will personally follow up on this to ensure the matter is properly addressed, and we will take steps to improve how we handle these situations in the future. Warm regards, Katie

Posted 2 months ago

“Very disappointed with the flowers sent to my mum for her birthday. They bore no resemblance to the photos on the website and are already fading after 2 days. Also there did not appear to be a card as my mum didn't know who they were from”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the flowers sent to your mum. It’s disheartening to learn that they did not meet your expectations or resemble the photos on our website, and I apologise for any distress this may have caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 2 months ago

“They have a headline of ‘Order before 10pm for next day delivery’ It’s not until you have ordered and paid that I found out that it would not be the next day. You give your business to a company based on there pitch and it turns out to be incorrect. The flowers that did arrive a day later than expected were ok.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the confusion regarding our next-day delivery promise. We strive for transparency in our communication, and I apologise for any misunderstanding that led to your disappointment. While I’m glad to hear that the flowers that arrived were okay, I understand how frustrating it must have been not to receive them when you expected. Your feedback is invaluable, and we will review our messaging to ensure clarity for our customers moving forward. Warm regards, Katie

Posted 2 months ago

“Megan from customer service was very insulting, misleading and shifted the blame on to me to leave me without any recourse except to let others know to stay away from this company. I ordered before 10pm expecting to be able to select next day delivery which the website advertises in BIG words at the top, however when selecting delivery date on the calendar, the next day was greyed despite it being 21:57. I had no choice to select the day after next. Also I had a 10% student discount with StudentBeans, which did was accepted at checkout and was not applied after the order was processed. I emailed about both of these issues and was met with a defensive and shift-blaming response. I selected the date and thus it was my fault? I had no choice, so I was misled by the false advertisement. If you can't deliver on a promise, you should not make it, especially as a business. "Unfortunately we do not have student discounts" despite it being accepted! I was stone-walled and am leaving this review as I have been left no other option and the customer service has been terrible.”

Helpful Report

Posted 3 months ago

Hello, I'm really sorry to hear about your experience with our customer service and the issues you faced with your order. We sincerely apologize if our communication came across as defensive or misleading—that’s not the level of service we aim to provide. Regarding the next-day delivery and student discount, we understand your frustration. It sounds like there may have been a technical issue with the delivery date options and discount application, and we should have addressed this better when you reached out. We take full responsibility for any confusion or inconvenience caused, and your feedback is invaluable as we work to improve. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 2 months ago

“Never heard of you until you appeared on Chris Evans show, what a delight it was to hear about your business and how successful you have become. I have just ordered a 25th wedding anniversary bouquet for my daughter and husband which look amazing. Thank you.”

Helpful Report

Posted 3 months ago

Hi Nick, Thank you so much for your lovely feedback! We’re thrilled to hear that you discovered us on Chris Evans' show and that you chose us to celebrate such a special occasion—your daughter and husband’s 25th wedding anniversary! We can’t wait for you to see the bouquet, and we’re confident it will be amazing. Your support means a lot to us, and we look forward to serving you again in the future!

Posted 2 months ago

“Prompt delivery, but disappointed with the size of the bouquet. I asked for the middle option,just wonder if we were sent the small option.picture can be sent if required,”

Helpful Report

Posted 3 months ago

Hello Alan, Thank you for your feedback! We’re glad to hear that the delivery was prompt, but we’re sorry to learn that the size of the bouquet did not meet your expectations. We strive to provide accurate representations of our products, and we appreciate your willingness to send a picture. Our customer service will reach out shortly to look into this to you. Best wishes, Rosie

Posted 2 months ago

“Terrible service Flowers were not delivered and the trouble I had with back and fourth e-mails trying to resolve the issue , which was finally resolved by me going through my bank to get refund. Would not recommend”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and the frustration you faced with the delivery of your flowers. This is not the standard of service we strive to provide, and I understand how disappointing it must have been to go through such trouble to resolve the issue. I appreciate you bringing this to our attention, and I sincerely apologise for any inconvenience caused. We’re constantly working to improve our customer service and your feedback is invaluable in helping us achieve that. Warm regards, Rosie

Posted 3 months ago

“Very happy with the web site. Was easy to use and took no time at all. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your kind review! We’re so glad to hear that you found our website easy to use and that the process was quick for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.

Posted 3 months ago

“Great quality flowers and beautiful arrangements”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're delighted to hear that you loved the quality of our flowers and the beautiful arrangements. Your satisfaction means the world to us, and we’re thrilled to have met your expectations.

Posted 3 months ago

“Easy to use website! Clear pictures with a friendly nudge for reasonably priced gift add ons, should you choose! I have happily paid £9.99 for 12 months free delivery, decided I deserve a nice bouquet now and then as well as sending beautiful flowers to my loved ones. Thank Prestige Flowers”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely review! We're thrilled to hear that you found our website easy to use and enjoyed our gift add-ons. It’s wonderful that you’ve taken advantage of our free delivery offer—everyone deserves a beautiful bouquet now and then, and we’re delighted to help you spread joy to your loved ones as well!

Posted 3 months ago

“Would never order through Prestige flowers again, not only was my order damaged they wouldn’t resolve by sending another box due to delivery cost. Avoid at all cost”

Helpful Report

Posted 3 months ago

Hello Stacey, Thank you for your review. We’re very sorry to hear about your recent experience with us and that your box arrived damaged. This is not the level of service we strive for, and we completely understand your frustration. We are unable to send out an empty box because it wouldn’t contain the wooden support stick that helps protect the bouquet by preventing the box from crushing the stems. Without this, there’s a higher risk of the box being damaged in transit. Since there were no quality issues with the flowers themselves, we were unable to offer a refund for this order. Warm regards, Rosie

Posted 3 months ago

“I ordered rose and lily bouquet for my partner, well what turned up was an absolute disgrace for the money i paid i contacted customer service and was told there is nothing wrong with them and they have not even replied to my 2nd email, awful awful company my partner is so devastated and disappointed in the quality and price i paid for it.”

Helpful Report

Posted 3 months ago

Hello Jen, Thank you for your review. We sincerely apologise for the disappointment you and your partner experienced with the rose and lily bouquet. This is far from the level of service and quality we aim to provide, and we completely understand how upsetting this must have been, especially for such a special gift. I’m sorry to hear about the lack of response to your second email. I’ve reviewed our system and can confirm that we’ve only received one email from your address. It appears that the ticket was also closed on your end. I apologise if this wasn’t your intention. Warm regards, Rosie

Posted 3 months ago

“First time customer with Prestige. Order flowers for next day delivery for my Wife's birthday. Flowers did not arrive the next day. Royal Mail confirmed it was because they received the item too late from the seller. Contacted Prestige and was met with a barrage of defensiveness and an unwillingness to offer any kind of help or support. Basically was told it was not their issue. Prestige need to know that if they have issues with deliveries, it ultimately falls on them and looks very bad on their business. Once they have your money expect no kind of after care should you run into any issues post purchase.”

Helpful Report

Posted 3 months ago

Hello Tyler, Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment you experienced with your recent order. We understand how important it was for your wife’s birthday, and we are truly sorry that the flowers didn’t arrive on time. Your concerns regarding the handling of your issue are being taken seriously, and we will work to improve both our delivery processes and customer service experience. Warm regards, Tom

Posted 3 months ago

“My son sent me a lovely bunch of roses but they literally were only good for 1 day!! He mustve paid a fortune and is working overseas for our country, I havent the heart to tell him they lasted literally one day :(”

Helpful Report

Posted 3 months ago

Hello Jo, Thank you for sharing your experience, and we’re truly sorry to hear that the roses didn’t last as they should have. We understand how special this gift was, especially with your son sending them from overseas. Please reach out to our customer service team so we can make this right. We want to ensure every bouquet brings joy for more than just a day, and we’d love to help!

Posted 3 months ago

“Repeat customer, ordering is easy and products have never disappointed”

Helpful Report

Posted 3 months ago

Thank you so much for your continued support! We're thrilled to hear that ordering has been easy and that our products have consistently met your expectations. We truly appreciate your loyalty and look forward to serving you again soon!

Posted 3 months ago

“So far so good my neighbour loves them even though she keeps telling me of for buying them .but I don't care as she is so special to me”

Helpful Report

Posted 3 months ago

Hello Mark, Thank you for your lovely review! We’re so glad to hear that your neighbor loves the flowers, even if she gives you a hard time for buying them. It’s wonderful to show appreciation for special people in our lives. We’re here to help you make more memorable moments anytime!

Posted 3 months ago

“Ordered flowers for an aunt's birthday, arrived a day late and then wilted within a few days .. customer services were unhelpful!”

Helpful Report

Posted 3 months ago

Hello Debbie, Thank you for your review. I’m truly sorry to hear that your order was delayed and that you were disappointed with the quality of the flowers. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer than expected, which we do mention on our website. As you reached out to us over a week after the delivery date without any photos, we were unable to investigate the issue further. As an online florist, we do require photographic evidence within three days of delivery to assist with such matters. Warm regards, Rosie

Posted 3 months ago

“Flowers just looked awful. Really dissatisfied. I never usually leave reviews good or bad but at 40 pounds I feel so disappointed. Could have gotten a more impressive bunch from local supermarket.”

Helpful Report

Posted 3 months ago

Hello Peter, Thank you for your review. I’m sorry to hear that you were dissatisfied with your recent order. We always strive to deliver beautiful arrangements, and it's disappointing to know we didn’t meet your expectations this time. Your feedback is invaluable, and I understand how frustrating it can be, especially for a significant purchase. We want our customers to feel they’ve received great value for their money. Please could you email us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,938 reviews