Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always beautiful flowers and gifts that are well received”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and positive feedback. It's a pleasure to hear that our flowers and gifts are always beautiful and well-received. We strive to provide the highest quality products and create memorable experiences for our customers. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you again for your wonderful review. We truly value your support and look forward to serving you in the future. Best regards, Rosie

Posted 3 months ago

“I wanted to use my free delivery for a gift, however the email telling me that the free delivery time was elapsing was misleading. So the day it was supposed to end, I chose my gift only to find out that it expired the previous day. If the email was clearer, I would have tried to order them earlier. Very disappointing.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights to help us improve our services. We sincerely apologise for the confusion and inconvenience caused by our misleading email about the expiration of the free delivery offer. We understand how frustrating it must have been to discover that the offer had already expired the day before you attempted to order your gift. We assure you that we will address this matter internally to ensure it doesn't happen again in the future. Once again, thank you for your feedback. We value your business and hope to regain your trust in Prestige Flowers. Warm regards, Prestige Flowers

Posted 3 months ago

“Terrible company. They overcharge and then the flowers that are sent are mostly dead and look nothing like their pictures. I could have bought better flowers from Lidl for £3. I was charged £81 for these dead flowers . DEFINITELY DO NOT RECOMMEND. AWFUL COMPANY”

Helpful Report

Posted 3 months ago

Hello Angela, thank you so much for taking the time to share your feedback about Prestige Flowers. We truly appreciate your honesty and apologise for the unfortunate experience you had with our services. We are sincerely sorry that the flowers you received did not meet your expectations and were not as vibrant as depicted in the pictures. We understand how disappointing this must have been for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 3 months ago

“Extremely disappointed with the service. I had paid extra for a named delivery on 5th of August and clearly the flowers were not delivered to the requested address even a day after !”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate it when our customers share their thoughts and concerns, as it helps us improve our service. We are truly sorry to hear that you were extremely disappointed with the service you received. We understand how important it is to have your flowers delivered promptly. This falls below the level of service we strive to provide, and we sincerely apologise for any inconvenience caused. To rectify this situation and to make things better for you, we would greatly appreciate it if you could provide more details about your order. Please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Beautiful choice of flowers delivered on time and each relative who has received them has been delighted. Now using Prestige all the time for flower deliveries.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your kind words and support. We are thrilled to hear that you had a wonderful experience with us and that our beautiful choice of flowers was delivered on time. It warms our hearts to know that each relative who received them was delighted. Warmest regards, Prestige Flowers

Posted 3 months ago

“The website is very easy to use and each time I have ordered the recipients were delighted with their gifts.”

Helpful Report

Posted 3 months ago

Thank you so much for giving Prestige Flowers a perfect 5-star rating! We truly appreciate your support and are delighted to hear that you found our website easy to navigate. Thank you for your loyalty as a customer. We value your trust and continued support. If there is anything more we can do to enhance your experience with Prestige Flowers, please don't hesitate to let us know. Warm regards, Prestige Flowers Team

Posted 3 months ago

“Totally rubbish from start to finish,do not purchase ever with this company.Large bouquet is not even a medium size.Delivered 6days late,blamed me and wouldnt refund. I said i will write a letter of complaint and they instantly stopped emailing me back. They stole my money for a useless late shrivelled bunch of rubbish. Let my mother down on her b'day,no bouquet received on the day,6 days late. I am sorry i didnt read reviews on this site beforehand because no way on earth would i have bothered. I would of rated no stars but that option isn't available.Please dont waste your money,absolute rip off.”

Helpful Report

Posted 3 months ago

Hello Tess, thank you so much for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to apologise for the problems you encountered with your order. We understand how disappointing it must have been to receive a bouquet that did not meet your expectations in terms of size and quality. We deeply regret any inconvenience caused by the delay in delivery, especially when it was for such an important occasion as your mother's birthday. As the postcode provided on the order was incorrect, there was a delay in your order being delivered. We value your feedback tremendously, as it helps us identify areas where we need to improve. Once again, we apologise for the inconvenience you have faced, and we sincerely appreciate your feedback. Warm regards, Tom

Posted 3 months ago

“Lovely flowers and good delivery services.”

Helpful Report

Posted 3 months ago

Thank you so much for your glowing review and for taking the time to rate Prestige Flowers with five stars! We truly appreciate your kind words and are thrilled to hear that you found our flowers lovely and our delivery services impressive. Your satisfaction is our top priority, and we aim to provide nothing less than the best. We look forward to serving you again in the future!

Posted 3 months ago

“Really disappointed with the flowers I ordered for my daughter in laws 30th birthday,paid an extra 10 pound to make them large they were small bunch.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us regarding the flowers you ordered for your daughter-in-law's 30th birthday. We truly appreciate your feedback and apologise for the disappointment you have encountered. We understand how important it is for the flowers to be as expected, especially when celebrating such a special occasion. We sincerely apologise for the discrepancy in size between the flowers you ordered and the smaller bouquet that was received. This is not the level of service we strive to provide our valued customers, and we apologize for any inconvenience caused. If possible, please could you send birds-eye view images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you?

Posted 3 months ago

“The only place I go for flowers”

Helpful Report

Posted 3 months ago

Dear Richard, thank you so much for taking the time to rate Prestige Flowers with 5 stars! We greatly appreciate your positive feedback and are thrilled to hear that you had an exceptional experience with us. Once again, thank you for choosing Prestige Flowers and for your wonderful support. We look forward to serving you again in the future! Warm regards, Rosie

Posted 3 months ago

“I have bought from here before and they were ok but after this experience I won't buy from here again! £59.99 for what I thought were being sent as a bunch but turned out to be sent in a box letterbox flowers that my sister said looked like they had already gone, all the roses were dead after 3 days and were pulled out, the rest she got another 2 days out of, my sister said half were browned in the box. Absolute waste of money. Just under £65 with delivery! When I told her this she was horrified, she has a thriving, beautiful flower garden and knows how to look after it. It's not nice sending a cancer sufferer dead flowers! Cheers Prestige!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty, and we sincerely apologise for the disappointment and inconvenience caused. We are sorry to hear that the flowers you received were not up to the standard you expected. We understand how frustrating it is to receive letterbox flowers that appear wilted and damaged. It's truly unfortunate that the roses only lasted for 3 days and that some of the other flowers were browned in the box. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 3 months ago

“We just received the flower and the way it was delivered it doesn't look like it's in good condition anymore. The leaf looks very dry and the petals around the sunflower looks dead. I've ordered to you guys before and was handled and delivered carefully. This time I'm fully disappointed as it is my auntie special day and turning 60. This bouquet was meant to represent me as I'm not able to be at her special day, but was presented with poor of an excuse of a bouquet.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and we apologise for the disappointment you encountered with the condition of the flower and the delivery. We sincerely apologise for not meeting your expectations and for failing to deliver a bouquet that would have reflected how special this day is for your auntie, especially considering it is her 60th birthday. We understand that the bouquet did not meet your standards and accordingly, we would like to make things better and rectify this situation. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“I was so pleased to be able to place my order by phone as I found it a problem paying by card. Extremely helpful chap taking my order and understanding due to my hearing problem. Will use Prestige Flowers again. Doug”

Helpful Report

Posted 3 months ago

Dear Doug, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Warmest regards, Prestige Flowers Team

Posted 3 months ago

“Order 8127777 Delivered Monday 5th (not sun 4th as requested) by royal mail. There is NO sunday delivery by royal mail on Sundays (here). But there was nothing on your website to advise me of not getting a sunday delivery. Our Ruby wedding anniversary was Sunday 4th.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your valuable input and apologise for any inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Delivery prompt, for being in Northern Ireland. But I'm sorry, I was very disappointed at flowers I received!! I honestly would have been better going to M&S and paying half the price mostly with double amount of flowers. These were for a special occasion and we all felt they were poor!!!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We would like to sincerely apologise for the disappointment you felt upon receiving the flowers. We understand how important it is for them to be perfect, especially for a special occasion. We will certainly take note of your feedback and work towards improving the quality of our products. If not done already, please forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Prestige Flowers Team

Posted 3 months ago

“Flowers died after 1st day no refund was granted won’t recommend them”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We appreciate your honesty and value your contribution towards improving our services. We sincerely apologise for the inconvenience caused by the flowers dying after just one day. We understand how disappointing this must have been for you. Please be assured that this is not the level of quality we strive to deliver to our customers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Prestige Flowers

Posted 3 months ago

“Please do not order from them! What an absolute scam. I wish I have read negative comments here to make an informed decision, as I too just had the worst experience of ordering flowers. I feet scammed and gas lit. Absolutely atrocious and the worst customer service. You are better off by ordering flowers from a local company, who will be much more willing to resolve an issue if there is one. When you look at Prestige Flowers front page, you see all these glowing promises of next day delivery, 7-Day delivery guaranteed - lies! You don't even see that the delivery is done by an external company, such as Royal Mail for example, and then they leave you to deal with the delivery company when your order does not arrive on time. Why would I send a birthday flowers to be delivered within 3 days? But I only found out of all these things after I placed my order. So first they trick you to buy, and after you do, they do not take care of their customers, they send robotic emails quoting their policies, and there is nothing you can do, as they are not interested in their customers, only in scamming them. Absolutely stay away!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their thoughts and opinions, as it helps us identify areas for improvement. We apologise for the negative experience you encountered and for any inconvenience caused. It is disheartening to hear that you felt scammed and had a poor interaction with our customer service. We strive to provide exceptional service to our valued customers, and it saddens us to learn that we did not meet your expectations on this occasion. We acknowledge your concerns regarding the delivery process and the lack of transparency regarding the involvement of external couriers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 months ago

“Beautiful flowers with lots of options for different price ranges. The next day delivery service is brilliant for those last minute (or forgotton about!) occasions. Easy to use website and love the option to do a recorded delivery message. Very reliable service, would definitely recommend.”

Helpful Report

Posted 3 months ago

Dear Claire,Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you had a positive experience with us. We're delighted to know that you found our selection of flowers with various price ranges to be beautiful and appealing. Our next day delivery service is indeed designed to cater to those last-minute or forgotten occasions, and we're glad it worked brilliantly for you. We appreciate your kind words about our easy-to-use website and the option to include a recorded delivery message. Providing a reliable service is our top priority, and we're thrilled that we have met your expectations. Thank you for recommending us and for choosing Prestige Flowers. We hope to serve you again in the future! Best regards, The Prestige Flowers Team

Posted 3 months ago

“I am not one to complain … and have always been really happy with Prestige Flowers … but my last experience has been more than disappointing … I ordered some flowers for my sisters birthday … a week in advance … and when it came to the delivery date (Friday) … Royal Mail didn’t deliver them citing incorrect address … which wasn’t the case … I obviously couldn’t contact Prestige Flowers until Monday … 3 days after my sisters birthday … they confirmed they would resend next day … and apologised … but this meant it is 4 days after my sisters birthday … they didn’t offer compensation for this … I asked if maybe an upgrade to the next size (£5) … as compensation to my sister as this wasn’t our fault … but it was a resounding No from the manager … unfortunately this experience has made me rethink whether I would use them again”

Helpful Report

Posted 3 months ago

Dear Zoe, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like yourself who are willing to let us know about their experiences, as it helps us improve our services. We sincerely apologise for the disappointment you experienced with the delivery of your sister's birthday flowers. We understand how crucial it is for special occasions to be celebrated on time, and we deeply regret that the delivery did not happen as planned. We completely understand your frustration regarding the delayed delivery, as well as the lack of compensation offered. I can confirm we do have a team who work over the weekend and can be contacted via email. Once again, thank you for bringing this matter to our attention. Warm regards, Rosie

Posted 3 months ago

“Ordered some beautiful flowers. paid £8 extra for tracked courier delivery. wasn't sent tracking so had to chase up. flowers arrived, very pretty but 2 cut flower heads sitting on the top of them, no water, drooping flowers. I contacted the company and had to play email ping-pong for FAR TOO LONG and finally got a £10 refund, which by no means covers the stress and upset this caused. the flowers were for a special friend's big birthday, and it was too late for me to replace them. very disappointing. When they sent the "how did we do?" email, they didn't bother responding.”

Helpful Report

Posted 3 months ago

Hello Sara, Thank you for your review. We understand your disappointment with the delivery and condition of the flowers. We strive to provide a seamless and enjoyable experience for our customers, and it's clear that we fell short in this instance. We apologise for the delay in receiving your tracking information and the subsequent communication challenges you faced. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future. We appreciate you bringing this to our attention and hope that you'll consider giving us another chance in the future. Warm regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews