Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,707 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,707 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“spoilt xmas delivered to wrong address whose owners were away for Xmas. Hood job neighbour was looking after post etc. Address was very clear on box.”

Helpful Report

Posted 2 months ago

Hello Thomas, Thank you for sharing your feedback with us. I’m truly sorry to hear that your order was delivered to the wrong address and that this caused disappointment during the festive season. We understand how important it is for arrangements to reach the intended recipients on time and at the correct location. Your comments regarding the address clarity are valuable, and I will ensure they are addressed with our team to prevent such issues in the future. Best wishes, Rosie

Posted 2 months ago

“Billing and delivery addresses were jumbled up so flowers are just bouncing around between sorting depots. Unable to fix with the couriers, and prestige flowers aren't answering their phones despite it not being a bank holiday. Looks like my mum won't be getting her Xmas flowers and chocolates. This is the second bad experience I've had with prestige. Last one was poor quality flowers that died within a day of delivery.”

Helpful Report

Posted 2 months ago

Hello Dan, Thank you for sharing your feedback. I'm genuinely sorry to learn about the issues you've encountered with your order and the lack of communication from our team. It’s disheartening to hear that your experience has not met your expectations, especially during this important season for gifting. I have located your order and can see that our customer service team have reached out today. Best regards, Rosie

Posted 2 months ago

“Extremely disappointed with the service. No card delivered with the flowers and glass vase was broken. I will not be using this service again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m very sorry to hear about the issues you encountered with your order, particularly the missing card and broken vase. That is certainly not the experience we aim to provide, and I can understand your disappointment. I have located your order and can see that this is being investigated. We hope this can be resolved! Best wishes, Katie

Posted 2 months ago

“I have sent to a client's office, and the delivery was at 8pm!! no one was there, how do you send to office this late!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. I sincerely apologise for the late delivery to your client's office. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best regards, Rosie

Posted 2 months ago

“Maybe it was the time of year but the flowers were 2 days late and they looked like they had been thrown together in a hurry.”

Helpful Report

Posted 2 months ago

Hello Mrs Gordon, Thank you for taking the time to share your experience, even though it was not up to your expectations. I truly apologise for the delay in delivery and the presentation of the flowers you received. We understand how important it is for our arrangements to arrive looking their best, especially during this busy time of year. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback is greatly appreciated, and we will certainly address your concerns with our team to ensure improvements are made moving forward. Thank you again for your input. Best wishes, Katie

Posted 2 months ago

“A mess. Ordered birthday flowers but it not arrived in time. The delivery is just a mess really bad. Will not order from here anymore.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience, and I’m genuinely sorry to hear that your birthday flowers didn’t arrive on time. We understand how disappointing it can be when things don’t go as planned, especially for special occasions. Your feedback about the delivery issues is incredibly important to us, and we will use it to address the situation with our team to ensure improvements are made. I can see that our customer service team has responded to your email. Best wishes, Rosie

Posted 2 months ago

“If I could give zero stars I would we ordered 2 large Christmas bouquets to be sent out to our grandparents in their care homes. They were dispatched on Friday to be delivered Saturday. One bouquet was delivered at 1.30 today (Monday) the other bouquet still hasn’t been delivered. The customer service was appalling. Please see photos of what we were supposed to get and what we got. Avoid like the plague!”

Helpful Report

Posted 2 months ago

Hello Alissa, Thank you for your feedback. I’m genuinely sorry to hear about the issues you experienced with your order, particularly with the delays in delivery and the customer service you received. We understand how crucial it is for gifts to arrive on time, especially during the holiday season, and we truly regret that we let you down. Your comments regarding the service and product received will be addressed with our team as we strive for improvement. Best wishes, Rosie

Posted 2 months ago

“So disappointed! Arrived on time but the bunch of flowers contained 3 flowers! The rest was greenery and sparse at that. I live overseas and wanted to treat my sister for Christmas with some lovely Christmassy flowers but this is not what she got. I wish I’d read the reviews beforehand- do not waste your money!”

Helpful Report

Posted 2 months ago

Hello Sam, Thank you for sharing your feedback with us. I'm really sorry to hear that the flowers you ordered didn't meet your expectations. We understand how disappointing it can be when a special gift doesn't deliver the joy you intended, especially during the festive season. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“Christmas flowers received today were of very poor quality, roses were not fresh. The whole bouquet looks wilted. Very disappointed! Not one of your best Prestige flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your thoughts with us. I’m really sorry to hear that the Christmas flowers did not meet your expectations and that the quality was disappointing. We strive to provide fresh and beautiful arrangements, especially during the festive season, so it’s disheartening to learn we missed the mark this time. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“Prestige Flowers took my money but did not deliver my flowers and sent me bot emails saying my order has been flagged as fraud because my bank card was foreign - I live in Australia. Any correspondence with them is answered by a bot and resolves nothing. The phone is continually engaged. It is impossible to deal with them. My parents have no flowers. I am $137 the poorer. Do not use this company.”

Helpful Report

Posted 2 months ago

Hello Catherine, Thank you for bringing this to our attention, and I’m sincerely sorry to hear about the issues you’ve encountered with your order. It’s very disappointing to know that your experience with our service has been so frustrating, especially when you were looking to make a special gesture for your parents. I understand how important timely delivery is and how distressing it can be when things don't go as planned. Your feedback regarding our communication and customer service is crucial, and we take it to heart as we strive to improve our processes. I can see that a refund was issued on this order. Best wishes, Katie

Posted 2 months ago

“Totally disappointed with this order - not only were they delivered on the wrong day they were damaged and drooping and desperately in need of water. Would not recommend!!!!!!!”

Helpful Report

Posted 2 months ago

Hello John, Thank you for your feedback. I’m truly sorry to hear about your experience with your recent order and that it did not arrive as expected. We understand how disappointing it can be when gifts do not meet your hopes, especially regarding their condition upon arrival. Your comments are important to us, and I will be sure to pass this information along to our team to help improve our quality and service. I have located your order and can see that our customer support team are awaiting your reply. Best wishes, Katie

Posted 2 months ago

“Oh dear, schoolboy error not reading the reviews before ordering from this horror show of a company! Ordered a large blitzen bouquet, that was pictured as containing 14 flowers, turned up with only 9! They failed to include the pink lilys as you can see from the photos of what I got vs what they advertise. I even contacted them before leaving a review and their response was that they thought leaving over a third of the flowers out was acceptable! Dreadful bouquet, customer service, unbelievably, even worse!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your bouquet fell short of your expectations and did not reflect what was advertised. We understand the disappointment this can cause, especially when sending flowers is meant to bring joy. I appreciate you reaching out to us prior to leaving a review, and I assure you that your feedback will be shared with our team to help us improve our service. We’re committed to providing our customers with the best quality, and it’s clear we missed the mark in this instance. Best wishes, Katie

Posted 2 months ago

“Shocking lack of stems. Nothing like on their website i want my money back It’s outrageous im so angry these were a gift for my neighbour what must they think of me. Supermarkets have better bouquets!!!!!!”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your feedback. I'm truly sorry to hear that the stems you received did not meet your expectations and that you felt let down by your purchase. We understand how important it is for our arrangements to reflect the quality and beauty displayed on our website. Your comments are valuable to us, and I will ensure they are passed on to our team as we continue to enhance our offerings. I can see that our customer service team is look into this for you. Best wishes, Katie

Posted 2 months ago

“Ignore negative comments Lovely bouquet dispatched Sunday 22nd December from Halifax to Liverpool Arrived within 24 hours by Royal Mail No issues with the quality received. See photo on this review”

Helpful Report

Posted 2 months ago

Hello Anthony, Thank you for your fantastic 5-star review! We're thrilled to hear that your bouquet arrived on time and met your expectations in quality. It's always great to know our efforts are appreciated. If you need us again in the future, we're just a message away! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Ordered a Christmas arrangement for my friend who was quite underwhelmed when she got them. I emailed Prestige Flowers with the pictures below (what she got vs what they showed on their website would be delivered). Their response was that they couldn't see any differences lol. Where to even begin? I will let you decide based on the pictures here.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts with us. I genuinely apologise that your friend's Christmas arrangement did not live up to your expectations. We aim to deliver quality experiences, so it’s disappointing to hear that we fell short. I understand how important it is for gifts to convey the right sentiment, especially during the holidays. Your feedback about the discrepancies between what was expected and what was received is invaluable, and I will ensure it reaches our team for further review. Best wishes, Rosie

Posted 2 months ago

“ORDERED ONLINE AND WHEN I RECEIVED MY CONFIRMATION EMAIL, DISCOVERED THEY WERE BEING SENT TO MYSELF DESPITE ENTERING DELIVERY ADDRESS. PHONED WITHIN 5 MINUTES OF ORDERING TO CHANGE DELIVERY ADDRESS ONLY TO FIND "THERE'S NOTHING I CAN DO" TROED TO CANCEL ORIGINAL ORDER ONLY TO FIND "I CAN'T DO THAT FROM HERE" HAD TO RE-ORDER WHILE ON PHONE AND JUST WAVE GOODBYE TO £54! MERRY XMAS”

Helpful Report

Posted 2 months ago

Hello Stephen, Thank you for your review. We’re sorry to hear about the issues you experienced with your order. We understand how frustrating this must have been, especially during the holiday season. We appreciate your feedback and will take it into account as we work to improve our customer service in the future. Warm regards, Tom

Posted 2 months ago

“After submitting the order with the wrong delivery date in error which was totally my mistake, i emailed immediately to update the delivery date. A few mins later I received an error simply pointing me to the terms and conditions stating that the order had been dispatched so nothing could be done. Absolute lack of interest from customer service, i wish i'd read the other poor reviews before making the mistake of trusting this company for first and last time.”

Helpful Report

Posted 2 months ago

Hello Jason, Thank you for your feedback, and I’m truly sorry for the experience you had. I completely understand how frustrating it must have been to make an error with the date and not receive the assistance you were hoping for, especially when you reached out promptly. During our peak period, orders are prepared as quickly as possible to ensure they are dispatched and delivered on schedule. We understand how frustrating this situation can be. We sincerely apologise once again for any disappointment caused and regret that we were unable to fulfil your request on this occasion. Warm regards, Katie

Posted 2 months ago

“Hidden charges all over the place . Do not like the website design as it's got so many extra options to confuse things. For example it said to get medium flowers, +£5 and large+£10 but since those both appear as optional extras it appears as though the only choice when buying it to click on one price and automatically have to choose to pay the extra fiver for medium as it is unclear as to what size we were originally meant to be getting at the promised price. Just the standard feeling of another company taking anyone for what they can get.”

Helpful Report

Posted 2 months ago

Hello Miriam, Thank you for taking the time to share your feedback. I’m really sorry to hear that the pricing structure and website design caused confusion during your experience. I completely understand how frustrating it can be to encounter hidden charges and unclear options when placing an order. Your concerns about the website and pricing have been noted, and I assure you that we will work on improving the clarity of our offerings to make it easier for customers like you. We truly appreciate your insights, as they help us provide a better service going forward. Warm regards, Rosie

Posted 2 months ago

“Absolutely terrible site, paid £10 extra to upgrade to a 'large' bouquet and what turned up could hardly be described as small let alone large. For £37 its a disgrace what i got was £10 worth from local supermarket. What arrives looks nothing like the picture on their website and when I sent pictures to customer service I just got email back saying 'nope that's what you get' Buyers beware stick to local florist at least you then get what you pay for.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating it must have been to pay extra for a large bouquet and feel that it didn’t match the description or the photo on our website. I also apologise for the disappointing response you received from customer service. This is not the level of care we aim to provide, and your concerns should have been addressed more thoughtfully. We value your feedback and take it seriously. Warm regards, Katie

Posted 2 months ago

“Extremely dissatisfied customer. Will not be using again, even after reaching out to customer services who said that I should use the food packet to help the flowers grow and resemble the pictures. Erm, not quite sure how you think the foliage and stems are going to reproduce in number to reflect your own photos of a large bouquet! Sent as a gift to elderly mother, most definitely underwhelmed and last time I use the service.”

Helpful Report

Posted 2 months ago

Hello Felicity, Thank you for your feedback, and I’m very sorry to hear about your disappointment. I completely understand your frustration, especially as the bouquet was intended as a gift for your mother, and it didn’t meet the expectations set by the photos. We will feed this back to the appropriate teams. Warm regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,707 reviews