Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,785 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with Prestige Flowers. I ordered for next day delivery at 9pm the night before. The flowers arrived on time and I was really pleased with the quality and quantity of flowers for the price I paid. Definitely will be using again and will be recommending to my friends. Absolutely no need to use customer service, returns or refund services. I am ordering my Mother’s Day flowers from Prestige Flowers too”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your fantastic 5-star review, Alison! We're thrilled to hear that you were impressed with our next-day delivery service and the quality of our flowers. Your recommendation means a lot to us, and we look forward to helping you with your Mother’s Day flowers! Best wishes, Katie

Posted 4 days ago

“Expected a much fuller bouquet but as you can see in the photos it doesn't resemble what I expected to be delivered. I asked a colleague how much she thought I spent on it and she said £7. Will. Not be purchasing again.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback, and I'm sorry to hear that the bouquet did not meet your expectations. We strive to provide full and beautiful arrangements, and I understand how disappointing it can be to receive something that feels inadequate. We do state on the website that the images shown are a medium. As you purchased the standard size, there are fewer stems in the bouquet. Best regards, Katie

Posted 4 days ago

“Website is easy to follow and navigate. Payment details is straightforward. As Ive not use you befor and the flowers have yet to be delivered. I am unable to respont as to the quality nad delivery of the flowers.”

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Posted 5 days ago

Hello, Thank you for your thoughtful 5-star review, Miss Sanderson! We're glad to hear that you found our website easy to navigate and our payment process straightforward. Best wishes, Katie

Posted 4 days ago

“I paid 50 pounds for a medium bouquet for my mothers birthday on March 5th but the flowers were an embarrassment to say the least. Small bunch of scruffy and drooping flowers, my mother threw half of them away the next day and had to cut off all the drooping leaves. Customer services didn't respond to my complaint including photos until a follow up from me. Now offering a 10 pound voucher for next time and after some discussion offering new flowers. A replacement a week after someone's birthday however is not an acceptable solution so will be challenging the cost via credit card. Do not recommend using them and certainly won't myself in the future.”

Helpful Report

Posted 5 days ago

Hello Angie, Thank you for sharing your experience, and I'm truly sorry to hear that the bouquet did not meet your expectations. We strive to deliver high-quality flowers, and I understand how disappointing it must be to receive something that fell short, especially for such a special occasion like your mother's birthday. I apologise for the delayed response from our customer service team. I assure you that your feedback is taken seriously, and we are constantly working to improve our service and offerings. Your comments will be forwarded to the relevant teams to ensure we can address these issues moving forward. Best regards, Katie

Posted 4 days ago

“Bought flowers for my wedding anniversary; upgraded to medium-sized, and my kids could have gotten a better bunch from the petrol station for £36, including delivery. It was my first time using this and my last.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear that the bouquet you received did not meet your expectations. We aim to provide high-quality arrangements, and it's disappointing to learn that we did not deliver on that promise for your special occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 4 days ago

“My Wife received her birthday and Anniversary flowers today 10th March as requested. The large size Wild and Wonderful bouquet was not large. Wild (obviously someone very angry made it up) and wonderful, it certainly was not .For a bouquet priced at £40 it was a disgrace. A £10 bunch from Tesco would have been nicer. At least 2 of heads were broken off one pink snapdragon and one chrysanthemums. Not happy with this at all. Having used you for 2 previous orders to friends I now worry about the state of their gifted bouquets. You won't get a chance to disappoint me again and Word of mouth can be powerful. Ken Holland A very unhappy customer”

Helpful Report

Posted 5 days ago

Hello Ken, Thank you for taking the time to share your thoughts, and I’m truly sorry to hear about your experience with the bouquet. We set high standards for our arrangements, and it’s disappointing to learn that we fell short this time, especially for such special occasions. I genuinely appreciate your past support with your previous orders and understand your frustration regarding the quality of the flowers received. Your feedback is important to us, and I will ensure it is passed on to our team. I can see that our customer service team are awaiting your reply. Best regards, Katie

Posted 4 days ago

“Reasonable prices and I like the way the add ons acts as prompts to get extra bits”

Helpful Report

Posted 5 days ago

Hello, Thank you for your wonderful 5-star review, Ola! We're delighted to hear that you appreciate our reasonable prices and the way our add-ons enhance your shopping experience. Best wishes, Rosie

Posted 5 days ago

“Please do not pay extra for early delivery. Prestige flowers use Royal Mail who cannot guarantee early delivery. Prestige flowers will not refund you if Royal Mail cannot deliver your flowers before 1pm. Scam.”

Helpful Report

Posted 5 days ago

Hello Tracey, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience regarding the early delivery option. We understand how important timely delivery is, and I apologise if you felt let down by the service provided through Royal Mail. We can see from the tracking that delivery was attempted as requested but there was no answer. Best regards, Katie

Posted 5 days ago

“Might as well go and buy supermarket flowers. Ordered these for my mother's 82nd birthday. Paid extra for the larger bouquet but when they arrived the foliage was badly wilted and a few flowers were broken, didnt look much different in size to the standard bouquet. Very disappointed in customer service.”

Helpful Report

Posted 5 days ago

Hello, Thank you for sharing your experience. I'm very sorry to hear that the bouquet did not meet your expectations, especially for such a special occasion as your mother's birthday. We aim for the highest quality in our arrangements, and it’s disappointing to know that the flowers arrived in less than perfect condition. We take customer feedback seriously, and I encourage you to reach out to us directly at enquiries@prestigeflowers.co.uk with your order details, so we can assist you further. Please include ‘REVIEW’ in the subject line. Best regards, Katie

Posted 5 days ago

“Really bad flowers for the price that was paid. They arrived in a box and the roses did not seem fresh. I was optimistic they would freshen up once they were in water with their plant food.I was very disappointed that the roses in the bouquet of flowers that cost my partner £45, looked like this after 6 days. The bouquet comprised of lilies and roses only, and the lilies have just started blooming, so it’s surprising the roses have withered so quickly. I called customer services to let them know and they advised they could not assist unless a picture of the flowers were taken within 3 days of delivery. All in all it was a very disappointing and poor experience from something that was a lovely gift from my partner. I DO NOT RECOMMEND THEM!”

Helpful Report

Posted 5 days ago

Hello Neha, Thank you for taking the time to share your experience with us. I'm really sorry to hear about the condition of the roses and that your expectations weren't met. Freshness is something we take very seriously, and it’s disappointing to learn that the flowers didn’t last as expected. We will look into this internally with our team. Best regards, Katie

Posted 5 days ago

“I choose the biggest bouquet and received a normal one , the flowers were fine but didn’t deserve £50 .”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received did not match your expectations, especially considering the size you chose. We aim to provide excellent value with our products, and it's disappointing to know we fell short in your experience. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order details; we’d like to assist you. Best regards, Katie

Posted 5 days ago

“Flowers never fully opened. Roses turned black around the edges and lilys dried up and died before properly opening. All care guides followed. Flowers dead within a week. Very poor for the price.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not open as expected and that they didn’t last as long as they should have. We strive to provide quality products, and it's disappointing to learn that we did not meet your expectations this time. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line, so we can look into this for you. Best regards, Katie

Posted 5 days ago

“Not delivered on the day requested and you don't even apologise. Just blame everyone else but you are the company I paid...”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your feedback with us. I can see that the delivery date on the order was today and I can see that delivery has been made. Warm regards, Rosie

Posted 5 days ago

“Fabulous flowers thank you ,when you order on line you never really know what to expect. But very pleased with the whole process ,and will be ordering again.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your fabulous 5-star review, T.! We're so pleased to hear that you had a great experience with the online ordering process and that you're happy with your flowers. Best wishes, Rosie

Posted 6 days ago

“Thank you Prestige for never letting me down! You always send what is written on the tin! 🎊🎉🙏”

Helpful Report

Posted 6 days ago

Hello, Thank you for your fantastic 5-star review, Nikola! We're absolutely delighted to hear that we consistently meet your expectations. Best wishes, Rosie

Posted 6 days ago

“Fabulous quality, fast delivery and effective communication. The whole experience was very enjoyable and centred around me as an individual and my experience as a customer thank you so much 🤗”

Helpful Report

Posted 6 days ago

Hello, Thank you so much for your amazing 5-star review! We're thrilled to hear that you enjoyed the quality of our service and felt valued as a customer. Best wishes, Rosie

Posted 6 days ago

“Our order to my Aunt arrived on time and she said they were gorgeous and lasted for a couple of weeks. We placed our order online from Australia and are very happy with everything ie service, price and delivery.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your wonderful 5-star review, Elizabeth! We're thrilled to hear that your Aunt loved the flowers and that everything went smoothly with your order from Australia. Best wishes, Rosie

Posted 6 days ago

“Easy to see , lovely flowers to choose from Also a good selection of chocolates”

Helpful Report

Posted 6 days ago

Hello, Thank you for your wonderful 5-star review, Rupert! We're delighted that you found our selection of flowers and chocolates appealing. Best wishes, Rosie

Posted 6 days ago

“Do not use this company My order did not arrive at all was told they didn’t do refunds Thank goodness I ordered through PayPal they got my refund for me”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the issues you faced with your order. We strive to provide excellent service, and it’s disappointing to know that we missed the mark this time. I appreciate you sharing your experience, as it helps us to improve our processes. Best wishes, Rosie

Posted 6 days ago

“I ordered flowers for my friends bday. Paid over the odds at nearly £50 inc delivery. Flowers did not turn up on time. When I emailed simply got a message with a link to royal mail. Not happy. Disappointing service. Shopped local to ensure on time delivery but disappointed that my order was stuck in the uk when I chased why my order had not been delivered. Will think twice next time. Would have ordered from a much cheaper uk supplier if I'd of known. Disappointing service, won't be using again!”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the inconvenience with your order. Due to the distance between the delivery address and the distribution centre, it can take extra time as stated on our website. I appreciate your feedback about the communication as well; we do our best to keep customers informed during unforeseen delays. Please know that your comments are taken seriously, and we’re actively working to improve our processes. Best regards, Katie

Posted 5 days ago

Prestige Flowers is rated 4.4 based on 271,785 reviews