Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,333 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,333 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flower heads arrived damaged and squashed, bouquet was so small even though I paid for a medium. Arrived a day late than requested. Hand writing on the note was awful. Wouldn’t recommend”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your concerns. I sincerely apologise that your bouquet did not meet your expectations and that the delivery was delayed. This is not the standard we aim to uphold, and I'm truly sorry for any frustration this may have caused you. I will ensure your feedback is passed along to our team as we continuously strive to improve our services. If you haven't already, please reach out to us at enquiries@prestigeflowers.co.uk so we can assist you further. Best regards, Tom

Posted 6 days ago

“Hi there, I ordered flowers on Friday 15th no issues with delivery on the 16th and my friend was delighted with them but today, 17th, the roses are already wilting. I would expect at least 5 days before this happened.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your roses have wilted so quickly. We strive to provide long-lasting blooms, and it's disappointing to learn that we fell short in this instance. Your experience is important to us, and I will ensure your comments are shared with our team for further review. If you have not already, please reach out to us at enquiries@prestigeflowers.co.uk for assistance. Best regards, Tom

Posted 6 days ago

“ABSOLUTELY SHAMBOLIC, THERE IS NO NEXT DAY DELIVERY, FALSE TRACKING IMFORMATION, NO ONE YOU CAN GET HOLD OF AN ABSOLUTEL RIP OFF, I SPENT OCER £40 on flowers for my poorly daughter and nothing , complete and utterly arseholes !!!!!!”

Helpful Report

Posted 1 week ago

Hello Susan, Thank you for sharing your feedback, though I'm truly sorry to hear about your experience. It’s unacceptable that your order did not arrive as expected, and I understand the frustration this has caused you, especially given the circumstances. We take these matters seriously and are committed to improving our services. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Tom

Posted 6 days ago

“Flowers sent should arrive before night time for a gift for that day. Too late at 7.30 at night. Will not use you again. greatly disappointed.. Not arrived at 6pm”

Helpful Report

Posted 1 week ago

Hello Elaine, Thank you for your review. Unfortunately, we cannot provide specific delivery times, as we rely on a third-party courier company that manages its own delivery routes. We apologise for any disappointment or frustration this may cause. Warm regards, Rosie

Posted 6 days ago

“DO NOT use prestige flowers to provide flowers for ANY funeral if you need to the flowers to be in time. They will not guarantee they will arrive on time. IF the are late they will NOT take any responsibility for the delay. They will simply blame the third party courier for the issue and wash their hands of it all. No refund.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the delivery timing of your flowers, especially for such an important occasion. It’s disheartening to know that we did not meet your expectations and that you felt let down by our service. Your feedback is invaluable, and I’ll make sure to pass your comments on to our team so we can work on improving our processes. Best regards, Tom

Posted 6 days ago

“Not as advertised. Small bunch of not very fresh flowers”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m sorry to hear that the flowers you received did not match your expectations and were not as fresh as anticipated. We strive to deliver high-quality arrangements, and it’s disheartening to know we fell short in your case. Your feedback is important to us, and I will be sure to share your comments with our team for further review. Best regards, Tom

Posted 6 days ago

“Got these from friends when my mum died. There were cheap and nasty. They down £50 on them and I wouldn’t have paid even £2 for them. Absolutely disgraceful. I wrote to complain as was grieving initially, but was told I only had 3 days to complain.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers you received did not meet your expectations, especially during such a difficult time. It’s truly disappointing to know that they caused additional distress while you were grieving. We take these matters seriously, and I will ensure your feedback is shared with our team. Best regards, Tom

Posted 6 days ago

“My flowers did not arrive”

Helpful Report

Posted 1 week ago

Hello Leke, Thank you for your review. I’m really sorry to hear that your flowers did not arrive as expected. I can only imagine how disappointing this must be, especially if you were looking forward to the delivery. We aim to provide reliable service, and your feedback is crucial in helping us resolve issues like this. I will ensure your comments are shared with our team. Please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best regards, Tom

Posted 6 days ago

“Have used Prestige before and have always been very satisfied. Easy company to dealwith”

Helpful Report

Posted 1 week ago

Hello June, Thank you for your wonderful review! We're delighted to hear that you've consistently had a great experience with Prestige Flowers. Best wishes, Katie

Posted 1 week ago

“Absolutely shocking service Ordered in plenty of time for a specified date if 16th November for my mum's 80th birthday only to find out they are being delivered a day late when she won't be home because she's out for her birthday celebrations.”

Helpful Report

Posted 1 week ago

Hello Richard, Thank you for your review. I’m truly sorry to hear that your order was not delivered on the specified date, especially for such a significant occasion as your mum's 80th birthday. It’s disappointing to know that this has affected your plans. We strive to provide timely deliveries, and I understand how crucial it is for celebrations like these. Your feedback is invaluable, and I will ensure it’s communicated to our team as we work to improve our service. Best regards, Tom

Posted 6 days ago

“Absolutely disgusted at the bouquet that was delivered. 5 roses & 3 lilies which did not resemble the photo. This was a birthday celebration so what should have been a happy celebration turned out to be a nightmare. Less than 24 hours of receiving the flowers, 4 out of the 5 roses were wilted and dying! Never again”

Helpful Report

Posted 1 week ago

Hello Tracy, Thank you for your review. I’m truly sorry to hear that the bouquet did not meet your expectations and that it affected your special celebration. It's really disappointing to hear about the quality of the roses you received as well, as we aim to provide only the freshest blooms. Your feedback is important to us, and I will ensure that your concerns are passed along to our team for immediate review. We appreciate you bringing this to our attention as we strive to improve our services. I can see that this is still being looked into with our team. Best regards, Tom

Posted 6 days ago

“Hoping this site proves to be good Sending flowers from Australia. We shall see”

Helpful Report

Posted 1 week ago

Hello Jan, Thank you for your review! We appreciate your trust in us when sending flowers from Australia. We’re confident that you'll be pleased with the experience. We look forward to hearing your thoughts on our service! Best wishes, Katie

Posted 1 week ago

“Utter rubbish. Order not fulfilled despite the cost. No updates given on missed delivery. Just a refund. Not good enough. I'll share my experience on trust pilot and others.”

Helpful Report

Posted 1 week ago

Hello Lindsay, Thank you for your review. I can see that our customer service team reached out on the 14th to advise that we were missing some delivery details but we did not receive a reply. Specifically, the postcode was not provided with the order. We rely on customers to provide the full delivery address to ensure successful dispatch. Warm regards, Rosie

Posted 6 days ago

“you usually buy flowers and attach the message you want to send to the recipient, now I found out that out of all my orders, he never delivered the message that I wrote with great accuracy to send the desired message to the loved one. halal also providing services”

Helpful Report

Posted 1 week ago

Hello Nicu, Thank you for sharing your feedback. I’m truly sorry to hear that the message you intended to send alongside your flowers was not delivered as you expected. Communication is key when sending heartfelt messages, and it’s disappointing to know we fell short in this area for you. Your concerns are very important to us, and I will make sure to address them with our team to improve our services. Thank you for bringing this to our attention. If you would like to discuss this further, please contact our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into how this happened. Best regards, Tom

Posted 6 days ago

“Flowers didn’t turn up until 4 days after delivery date so I missed my gfs birthday. Tried contacting prestige flowers for a refund on the 9 pound 24 tracking postage I payed for but got denied with attitude and terms and conditions. Best to avoid!”

Helpful Report

Posted 1 week ago

Hello Jourdan, Thank you for your feedback. I’m really sorry to hear about the delay in your delivery and the frustrations you faced while seeking assistance. We understand how important it is for gifts to arrive on time, especially for special occasions. I appreciate your concerns about customer service and will pass your comments along to our team. We are always looking to improve and ensure a better experience for our customers. Best wishes, Tom

Posted 6 days ago

“Missed the day - they insist on using Royal Mail - as often is the case said we were not in - when we most definitely were Two main objectives / nice flowers and on time delivery. I wouldn’t use this company again - interflora in the future - until they switch carriers”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. I'm truly sorry to hear that your delivery did not go as planned and that our choice of carrier affected your experience. We completely understand that timely delivery and beautiful flowers are essential. Your feedback is invaluable, and I assure you that we will take it into account as we evaluate our services. Best wishes, Tom

Posted 1 week ago

“Good service”

Helpful Report

Posted 1 week ago

Hello Bharat, Thank you for your fantastic review! We're thrilled to hear that you experienced good service with us. Your satisfaction is our top priority, and we look forward to serving you again soon! Best wishes, Katie

Posted 1 week ago

“Always order from here for my grandma and she's always saying how beautiful they are thank you very much!”

Helpful Report

Posted 1 week ago

Hello there, Thank you so much for your lovely review! We're so pleased to hear that your grandma loves the flowers. It's our pleasure to help you bring a smile to her face! Best wishes, Katie

Posted 1 week ago

“Excellent service and beautiful flowers! Thank you 😊”

Helpful Report

Posted 1 week ago

Hello Kathy, Thank you so much for your kind review! We're thrilled to hear that you enjoyed our service and found the flowers to be beautiful. Your support means a lot to us! Best wishes, Katie

Posted 1 week ago

“Not delivered on date stated.”

Helpful Report

Posted 1 week ago

Hello Sophie, Thank you for your review. I’m sorry to hear your order was not delivered on the stated date. We understand how important timely delivery is and will look into this to prevent it from happening in the future. Thank you for bringing this to our attention. Wam regards, Tom

Posted 1 week ago

Prestige Flowers is rated 4.5 based on 270,333 reviews