Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,422 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived 2 days after and no response to a complaint raised on 29/03. Will not use again”

Helpful Report

Posted 6 days ago

Hello, I'm really sorry to hear about the delay with your order and the lack of follow-up on your complaint. We aim to provide timely service, and it's clear we fell short in this instance. Your feedback is important, and I appreciate you bringing this to our attention. I’ve reviewed your ticket and can confirm that our customer service team responded to your email on the 30th, requesting confirmation of the delivery details. When you can, could you please check your inbox or junk folder to see if it may have landed there? Best regards, Rosie

Posted 6 days ago

“I happen to find Prestige flowers a few years ago online, so i gave it a go. Best decision ive made. Flowers are the best quality, they always get delivered as promised, and always brilliant communication. All positive every single time ive orderd. Thank you.”

Helpful Report

Posted 6 days ago

Hello Llinos! Thank you for your amazing 5-star review! We're so glad to hear that you found Prestige Flowers a few years ago and that it has been such a positive experience every time you've ordered. Providing top-quality flowers and excellent communication is what we strive for, and it's wonderful to know we met your expectations. Best wishes, Rosie

Posted 6 days ago

“Absolutely useless company. Tired, dying flowers and sent gifts marked "Happy Birthday" instead of the Mother's Day gifts we'd actually ordered.”

Helpful Report

Posted 1 week ago

Hello, I'm very sorry to hear about your experience with us. It’s disappointing to know that the flowers did not meet your expectations and that the gift was not what you ordered. This is certainly not the level of service we aim to provide, especially on such special occasions. Your feedback is essential, and I would love the opportunity to address your concerns further. Please reach out to our customer service team with your order details, and we can look into this matter for you. Please also include 'REVIEW' in the subject line. Best wishes, Ellie

Posted 1 week ago

“The flowers that came were not worth the price, the box was damaged and the actual flowers are dying despite only just getting them, I bought some for mothers day that were a lot better from a different company…”

Helpful Report

Posted 1 week ago

Hello Erin, I’m truly sorry to hear about your experience with the flowers you received. It’s disappointing to learn that the quality didn’t meet your expectations, and I apologise for the condition they arrived in. We strive to deliver only the best, and it’s clear we missed the mark on this occasion. If you have already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 week ago

“Ordered a parcel to be delivered for my wedding anniversary and despite repeatedly calling and chexking for delivery it hasnt been delivered on time and still waiting. The staff seem to be repeating auditioned apology notes and did not help. at all other than offering a 5.99 voucher which I do not want, Now wife is not happy and no one takes responsibility for the inconvenience this has caused. Poor poor service.”

Helpful Report

Posted 1 week ago

Hello, I sincerely apologise for the experience you've had with your order on such an important occasion. It’s unacceptable that the delivery did not arrive on time and that our responses did not provide the resolution you were seeking. We understand how disappointing this situation is, especially when you were hoping to celebrate your anniversary. Your feedback is crucial, and I will ensure it is addressed with our team. Warm regards, Katie

Posted 1 week ago

“Absolutely disgusting flowers for 60.00 euros only lasted one day roses all brown around the edges greenery wilting all came squashed to death. Would never buy again . Could have bought better at local supermarket for third of price. Lesson learned”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are truly sorry to hear about your experience with the bouquet, especially considering the special occasion. It’s incredibly disappointing to know that the flowers didn’t meet your expectations and didn’t last as long as they should have. We always strive to deliver the freshest flowers, and we sincerely apologise that this wasn’t reflected in your order. This will be relayed to our team. Warm regards, Katie

Posted 1 week ago

“Completely ripped off and disappointed. Ordered these for an anniversary gift whilst deployed overseas for my partner to receive. Once opened, half of the flowers were dead/ dying. Recommend not purchasing and feel lied to baring in mind their website states “100% Satisfaction Guaranteed”.”

Helpful Report

Posted 1 week ago

Hello, We're truly sorry to hear about your experience with your recent order. It's incredibly disappointing to learn that the flowers received were not fresh and did not meet the standards we strive for. We understand how important it is for such gestures to be special, especially when you're deployed overseas. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 1 week ago

“If I could give 0 I would. My daughter purchased flowers for me for Mothers day which did not arrive until the Monday. My daughter had to ruin the surprise when they did not arrive on Mothers day. She was so upset about this. When they arrived it was nothing like the picture my daughter sent to me to show me what was ordered. They were nothing like what was ordered. It was an insult. The flowers were very poor quality and not a full bunch. My daughter sent an email and has not received a response from Prestige. Bad customer service. Unhappy Mom and dissatisfied and disappointed”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're so sorry to hear about your experience, especially on such an important and sentimental occasion like Mother’s Day. We completely understand how upsetting it must have been for both you and your daughter when the flowers didn’t arrive on time and didn’t meet expectations. Please accept our sincere apologies for the delay and for the disappointment caused by the quality and presentation of the bouquet. This is certainly not the experience we want for our customers, and we’re sorry it affected such a meaningful gesture from your daughter. We’re also concerned to hear that her email hasn’t received a response—that’s not the level of service we aim to provide. If you or your daughter could please get in touch again or provide an order number, we’d be more than happy to urgently look into this and try to make things right. Please also include 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 week ago

“This is the third time I have used Prestige to order flowers from America to England. Their website is straightforward, their flowers are lovely, their price is reasonable. One time the delivery went to the wrong house, but they made it right and it was important. When people order flowers from a different country you like to feel confident that all will go smoothly and for the most part it does or I would not be a repeat customer, which I am.”

Helpful Report

Posted 1 week ago

Hello Gail! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve chosen Prestige Flowers multiple times and that you've had a positive experience with our straightforward website and lovely flowers. We always aim to ensure everything goes smoothly, especially for our international customers, and we appreciate your understanding when things didn’t go perfectly. Best wishes, Rosie

Posted 1 week ago

“Why are payments so difficult and complicated especially for people without smart phones.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review and for bringing this to our attention. We understand that payment processes can sometimes be confusing. We're constantly working on improving our system to make it more user-friendly for everyone. If you have any specific feedback or require assistance, please don’t hesitate to contact our customer service team. They’re always here to help! Best wishes, Rosie

Posted 1 week ago

“Terrible floral arrangement. Paid 60 pound for a special birthday for my mam who is in liverpool, i ordered from ireland. Flowers dead and wilting. Was offered 10 pound compensation.”

Helpful Report

Posted 1 week ago

Hello Maria, We're truly sorry to hear that the flowers arrived in such poor condition, especially for such a special occasion. That’s not the standard we aim to deliver, and we completely understand how upsetting this must have been. I'm truly sorry for the disappointment this situation has caused and that we weren’t able to offer a resolution you felt was fair. Warm regards, Rosie

Posted 1 week ago

“My son ordered flowers for mother's day didn't come so they sent some out free they are half dead wouldn't buy from them again”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I'm really sorry to hear that your son's order for Mother's Day did not meet your expectations. It’s disheartening to learn that the replacement flowers were not up to standard, especially when it was a thoughtful gift. We always aim to provide fresh and vibrant blooms, and it’s clear we fell short this time. Your feedback is important, and I will make sure it is conveyed to our team to address these issues. If you haven't already, please send some images of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can assist you further. Best wishes, Katie

Posted 1 week ago

“Very poor customer service. Delivery was a day late and this no one was in. They then claimed that because no one was in the goods had been refused and that they were keeping my money. Do no use this company.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're really sorry to hear about your experience, and we completely understand how disappointing it is when a delivery doesn't go as planned. While we do have policies in place regarding missed deliveries, we’re always happy to review individual cases. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“I am very disappointed with Prestige flowers. My order and order acceptance shows delivery today 7th April but I now get a notification to say delivery will be 8th April. These flowers were for a 70th birthday today. I actually had a choice between the 6th and 7th April. Considering they charge £5.99 for the delivery it’s annoying to say the least.”

Helpful Report

Posted 1 week ago

Hello Linda, Thank you for sharing your feedback. I'm truly sorry to hear about the delivery issue you faced with your order. It’s incredibly frustrating when special occasions are affected, and I completely understand your disappointment regarding the late arrival of the flowers for such an important celebration. We strive to provide reliable service, and it’s clear we didn’t meet that standard this time. Your comments about the delivery charge are also noted, and I appreciate you bringing it to our attention. Best wishes, Katie

Posted 1 week ago

“Received flowers on Mother's Day from my family. Extremely disappointed, when I opened them one gerbera was already dropping. The flowers only lasted 3 days even the eucalyptus was dropping. We will definitely not be using Prestige Flowers again. I wish I had taken a photo when they arrived.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to leave a review. I'm really sorry to hear about your experience with the Mother's Day flowers. It's truly disappointing when gifts meant to bring joy do not meet expectations, especially when they are so special. We aim to deliver high-quality flowers that last, and it's clear that we fell short this time. Your feedback is essential, and I sincerely apologize for the condition of the flowers upon arrival and their quick decline. If you would like to discuss this further, please reach out to us directly with your order details and some images of the bouquet. Best wishes, Katie

Posted 1 week ago

“Not happy! I ordered a large bouquet for mother's day. My mother recently passed, so I wanted to ensure fantastic quality. I ordered a large bouquet so me and my sister could have half each to display in our homes. What arrived was definitely not this! It was a small bunch! I reached out to customer care who advised the photos I sent are showing good quality flowers and the size is correct and to their standard. They also mentioned to allow time for the flowers to fully bloom. It been couple of days and the flowers are already dying, not good quality whatsoever despite following care instructions!! They offered a £15 voucher which I found to be an absolute insult!!! I paid alot of money for a bouquet I've had to throw away in just a few days. I Will NOT be ordering from them again, absolute disgrace! I wish I read the reviews beforehand as this seems to be a regular occurrence :(”

Helpful Report

Posted 1 week ago

Hello Fern, We are deeply sorry to hear about your experience, especially given the importance of your order. We understand how meaningful this bouquet was, and we sincerely regret that it didn’t meet your expectations in both size and quality. It’s clear that we’ve fallen short, and we truly apologise for the flowers not lasting as they should despite following the care instructions. This is not the standard of service or product quality we strive to offer, and we can only imagine how disappointing this must have been. Regarding the resolution offered, we understand how you feel; it was never our intention to offer a resolution that felt insufficient, so we are very sorry for this. Warm regards, Rosie

Posted 1 week ago

“My flowers arrived on mothers day from my son who is in British army.. Beautiful roses. But the lilies weren't great. Disappointed that Only 3 opened. So not so beautiful. Son who sent them also disappointing and said won't be using you again. I have tried to upload photos but the system isn't allowing me to post..”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review, and I'm sorry to hear that your flowers didn’t quite meet your expectations this Mother’s Day. It’s wonderful to know you received beautiful roses, but I understand your disappointment with the lilies, especially with only a few opening. This is certainly not the experience we want for our customers. I appreciate you trying to upload photos; please don’t hesitate to reach out to our customer service team directly, and they’ll assist you further. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 week ago

“The delivery was prompt on Mother’s Day, however, I was somewhat disappointed with the flowers my mum received. I feel what was delivered does not represent what was shown in the photo of what I ordered.”

Helpful Report

Posted 1 week ago

Hello Sarah, Thank you for your review. I’m glad to hear the delivery was prompt on Mother’s Day, but I’m truly sorry to learn that the flowers didn’t match your expectations or the photo shown. We strive to provide arrangements that are as beautiful as they appear online, and I apologize for any disappointment this caused. Please feel free to reach out to our customer service team with your concerns and 'REVIEW' in the subject line; they’ll be happy to assist you further. Best wishes, Rosie

Posted 1 week ago

“The roses drooped on the second day and had to be thrown out. My family won't be using them again”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm sorry to hear about the issues you experienced with the roses. It’s disappointing when flowers don’t last as expected, especially when they are intended to bring joy to your family. We always aim for the highest quality, and it's clear we didn’t meet that standard this time. Your comments are invaluable, and we'll be sure to address this with our team to help prevent similar occurrences in the future. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 1 week ago

“Ordered flowers for my wife's bday, they arrived 3 days later, I sent an email stressing my frustration and poor quality of service haven't received no reply and its been over 2 weeks. I will never be ordering from here again and didn't receive any refund. Your better of buying a bunch of flowers from Tesco at least you get what you pay for.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the frustration you experienced with your order. It’s disappointing when a special occasion, like your wife's birthday, is affected by delays and lack of communication. We aim to provide excellent service and quality products, and it’s clear we didn’t meet your expectations this time. Your concerns have been noted, and I encourage you to reach out to our customer service team directly with your order details so we can address this matter appropriately. I have searched your email address, and I am not able to locate any email from yourself. Best wishes, Katie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,422 reviews