Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,361 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered promptly, however they were in a poor state and certainly not worth the extra I paid for a larger bouquet. So overall somewhat disappointed.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. We are pleased to hear that your flowers were delivered promptly, but we are very sorry to learn that they arrived in poor condition and did not meet your expectations. Your satisfaction is very important to us, and we regret that we fell short on this occasion. We strive to provide high-quality products, and it’s clear we missed the mark with your order. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“From the ordering to the delivery everything was perfect. My mother was delighted with the flowers that were fresh and wonderfully different from other online flower delivery companies !! Well done Prestige Flowers!!”

Helpful Report

Posted 5 months ago

Thank you, Trudi, for taking the time to give Prestige Flowers a fantastic 5-star rating! We're delighted to hear that everything from the ordering process to the delivery was perfect. It brings us great joy to know that your mother was pleased with the fresh and wonderfully unique flowers she received. We appreciate your support and are committed to providing exceptional service. Well done, Prestige Flowers indeed!

Posted 5 months ago

“It was easy and quick , however 5.99 for Delivery seems a lot .”

Helpful Report

Posted 5 months ago

Hello Norma, Thank you for your feedback. We're glad to hear that you found our service easy and quick. We understand that the delivery fee may seem high. Our goal is to ensure that your order arrives safely and promptly, and the delivery fee helps cover the costs of reliable and efficient shipping. Best regards, Katie

Posted 5 months ago

“Was disappointed about the size of the wine for the price. Could have got two larger bottles for the price of one of yours from tesco. Will not be using you again.”

Helpful Report

Posted 5 months ago

Hello Lee, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the size and value of the wine you purchased from us. We strive to offer high-quality wines that are carefully selected to provide a unique and enjoyable experience. We understand that pricing is an important factor, and we will certainly take your comments into consideration as we continue to improve our offerings. If you have any further concerns or if there is anything we can do to make this right, please do not hesitate to reach out to our customer service team. Warm regards, Rosie

Posted 5 months ago

“Terrible! No sign of flowers after they were supposed to be delivered on the 4th June and now 5th June !!!!! Shoddy service”

Helpful Report

Posted 5 months ago

Hello Angus, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Ellie

Posted 5 months ago

“Awful customer service”

Helpful Report

Posted 5 months ago

Dear Stephen, thank you so much for your feedback regarding your recent experience with Prestige Flowers. We truly appreciate you taking the time to share your thoughts with us. We would like to apologise for the issues you encountered with our customer service, as described in your review. We understand how important it is to provide excellent service to our customers, and we deeply regret falling short of your expectations. Once again, we sincerely apologise for any inconvenience caused. Warm regards. Rosie

Posted 5 months ago

“Stunning beautiful choice, and very smooth website to use. I've used you before and will always use again. Please always do what you do.”

Helpful Report

Posted 5 months ago

Dear Fiona, thank you so much for your fantastic 5-star rating of Prestige Flowers! We sincerely appreciate your kind words and are delighted to hear about your positive experience with our service. It's truly heartwarming to know that our website was smooth to navigate and that you found our selection stunningly beautiful. We are thrilled to have you as a loyal customer, and we pledge to always maintain the high standards that have earned your trust. Thank you once again for your support and for choosing Prestige Flowers. We look forward to serving you again in the future! Warmest regards, Rosie

Posted 5 months ago

“Beautiful flowers, thanks for the great online service to make a special delivery from a far”

Helpful Report

Posted 5 months ago

Thank you so much for your incredible 5-star rating and lovely feedback about Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that our beautiful flowers and efficient online service helped you make a special delivery from afar. Warm regards, Rosie

Posted 5 months ago

“Great website, easy to navigate and lovely selection of flowers and gifts”

Helpful Report

Posted 5 months ago

Dear Caroline, thank you so much for taking the time to leave us a 5-star rating on Prestige Flowers. We truly appreciate your kind words and positive feedback about our website's user-friendly interface and our beautiful selection of flowers and gifts. It means a lot to us that you found your experience with us enjoyable and hassle-free. Once again, thank you for choosing Prestige Flowers and for your unwavering support. We look forward to serving you again soon! Best regards, Tom

Posted 5 months ago

“Flowers needed to go in the bin after 4 days. Customer service said there was nothing they could do as I needed to complain within three days. Would never recommend, could not upload a photo to show how bad they were”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and want to apologise for the disappointment you encountered with your recent purchase from Prestige Flowers. We completely understand your frustration regarding the condition of the flowers that needed to be discarded after just four days. We acknowledge that it must have been disappointing to find out that our customer service was unable to assist you due to the three-day complaint window. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“I ordered over a week in advance and you failed to deliver on time. Never never again will I use your company”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We understand how frustrating it must have been for you to not receive your order on time, and we genuinely apologise for any disappointment or inconvenience this may have caused. I have checked your order and can see that it is still the day of delivery. Warm regards, Rosie

Posted 5 months ago

“Have used before but not for a long time. Found the site so easy to navigate and once chosen flowers ect very easy to buy and send.”

Helpful Report

Posted 5 months ago

Dear Chris, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your patronage and are delighted to hear that you found our website easy to navigate. We understand that it's been a while since you last used our services, but we're thrilled to have exceeded your expectations once again. Thank you for choosing Prestige Flowers! Best regards, Rosie

Posted 5 months ago

“I have used Prestige Flowers a few time now, and found their website extremely easy to use with step by step end user instructions. I have no hesitation in recommending them to others.”

Helpful Report

Posted 5 months ago

Dear Colin,Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you found our website extremely easy to use with step-by-step end-user instructions. It's amazing to know that you have had a great experience with us and that you have no hesitation in recommending us to others. Thank you again for choosing Prestige Flowers, and we look forward to serving you in the future! Warm regards, Tom

Posted 5 months ago

“It is easy to send flowers from the US to Northern Ireland. There is a wide selection of flowers and add ons. Next day delivery is much appreciated. The website is clear and easy to use. Previous to Prestige it was a headache to have flowers delivered to NI. Also love the option to use PayPal. Superb job Prestige. Maureen USA”

Helpful Report

Posted 5 months ago

Hi Maureen, thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you had such a positive experience and that you found it easy to send flowers from the US to Northern Ireland. We take great pride in offering a wide selection of flowers and add-ons, and we understand how important next-day delivery is to our customers. We're glad to know that our website was clear and easy to use, making the process even smoother for you. Once again, thank you for your support and for choosing Prestige Flowers. We're grateful for customers like you, and we look forward to serving you again in the future. Warmest regards, Katie

Posted 5 months ago

“Easy website to use 👌 Flowers looked amazing”

Helpful Report

Posted 5 months ago

Dear Nina, thank you so much for giving Prestige Flowers a perfect 5-star rating! We are thrilled to hear that you had a fantastic experience with us. We're delighted that you found our website easy to use and that the flowers exceeded your expectations. Our team puts in a lot of effort to ensure a seamless and enjoyable shopping experience. Your kind words truly mean a lot to us. Thanks again for choosing Prestige Flowers, and we hope to serve you again soon! Warm regards, Rosie

Posted 5 months ago

“Sent sunflowers to Aunt dying of ovarian cancer and the bouquet arrived next day but had wilted and died off in two days. If the company actually views this they can call me directly to discuss.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing this matter to our attention. We would like to apologise for the unfortunate occurrence surrounding the delivery of the sent sunflowers. It is disheartening to hear that the bouquet arrived wilted and deteriorated within just two days. Please accept our sincere apologies for any distress or disappointment this may have caused, especially during such a sensitive time. I have contacted you directly via email. Best wishes, Ellie

Posted 5 months ago

“Easy to navigate. Good value . I await recipient 's response to the flowers”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We greatly appreciate your positive feedback and are thrilled to hear that you found our website easy to navigate. At Prestige Flowers, we strive to offer the best value for our customers, and we're glad our efforts resonated with you. We hope the recipient will be equally delighted and look forward to their response to the flowers. Thank you again for your support and for choosing Prestige Flowers. Best regards, Katie

Posted 5 months ago

“Ordering process was easy to use and good assistance given when problem of my own making occurred. Look forward to receiving confirmation that delivery and quality is equally impressive - past experience leaves me confident that I will not be disappointed. Thank you”

Helpful Report

Posted 5 months ago

Dear Geoff, thank you so much for your fantastic 5-star rating and kind review of Prestige Flowers! We are thrilled to hear that the ordering process was easy to use and that our team provided you with excellent assistance when you encountered a problem. We sincerely appreciate your trust in us and we can assure you that we'll take every care to ensure that your delivery arrives on time and that the quality of our products exceeds your expectations. Once again, thank you for choosing Prestige Flowers. We truly value your continued support and we look forward to delighting you with our exceptional service. Should you have any further questions or concerns, please do not hesitate to contact us. Warmest regards, Tom

Posted 5 months ago

“There is always a problem when ordering from this site as you don’t have a proper website that we can order in our apps nothing ever goes smoothly”

Helpful Report

Posted 5 months ago

Dear Mary, Thank you so much for taking the time to rate Prestige Flowers with 4 stars! We truly appreciate your support and are delighted to hear about your positive experience. Once again, thank you for your rating and for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Katie

Posted 5 months ago

“Excellent efficient service and good quality products”

Helpful Report

Posted 5 months ago

Dear Carol, thank you so much for taking the time to rate Prestige Flowers with five stars! We sincerely appreciate your kind review and are thrilled to hear that you had an excellent experience with our efficient service and enjoyed our good quality products. Thank you once again for choosing Prestige Flowers. We hope to have the pleasure of serving you again soon! Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,361 reviews