Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,710 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 271,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers have nothing to do with the photo, it's a complete lie and a disappointment, don't believe it.”

Helpful Report

Posted 2 months ago

Hello, I appreciate you taking the time to share your feedback. I'm truly sorry to hear that the flowers you received did not match your expectations and led to your disappointment. It's frustrating when products don’t align with what is advertised, and I understand how this can impact your experience. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 2 months ago

“DO NOT USE! I ordered the crimson flowers for Christmas Eve. I payed extra to have the bigger size and it was definitely not the bigger size, they was not even half the size of what it look on the image. They also do not last, had for a few days they was looked after well, by someone who has always had flowers and made them last, and they died so easily. Such a joke! I have attached the images of how they looked on the image, how they looked when came and how they looked the morning after just 4 days. Hope this review is read by someone about to purchase so they know not to, as I deeply regret not reading the reviews.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review and for sharing your concerns. I’m truly sorry to hear that the flowers you received did not meet your expectations, especially given the importance of your order for Christmas Eve. It's disheartening to learn that the size and longevity of the flowers were not what you anticipated. We strive to provide high-quality products, and it’s clear we didn’t achieve that with your order. I understand how disappointing this can be, especially with the effort you put into caring for them. Your feedback is valuable, and I will ensure that it is taken into consideration for improving our service. I have reached out via email. Best regards, Ellie

Posted 2 months ago

“DO NOT BUY FROM THIS WEBSITE!! They sent dying flowers to my mother in law, which I provide photos for below. After back and forth emails with their customer service, they stated the flowers are in “perfect condition” I paid for early delivery & a bigger bouquet too!! Horrible flowers better buying elsewhere”

Helpful Report

Posted 2 months ago

Hello Amy, Thank you for your review. I’m very sorry to hear about your experience with the flowers you sent to your mother-in-law. It’s upsetting to learn that they didn’t arrive in the condition you expected, and I understand how disappointing this situation is for you. I have reached our via email. Best regards, Ellie

Posted 2 months ago

“I ordered a bouquet for Christmas Eve for my parents, when I saw them I was so disappointed. I ordered the 'Noel' bouquet that was white and blue in the picture, with a purple star. I paid £10 extra to make it a large bouquet. What I received was an all white bouquet with a silver star. I have emailed stating the difference in the picture to what was received. I was told that from my photos, they could see my bouquet was not upgraded to a bigger size and offered a £5 voucher towards my next order! What a joke! I asked for their complaint procedure as half of my email was disregarded about what the bouquet looked like and again my response was about the £5 voucher because of the size upgrade. Is this what they do when you upgrade, they hope the customer doesn't notice as they're not the ones receiving the flowers? It's a shame I can't upload pictures to this review. From looking at reviews elsewhere for the bouquet I ordered, mine is definitely not what was pictured. Annoying that it has come to this. If the robot emailing, told me how I could file a complaint, I wouldn't have needed to publicise this. Definitely Avoid if you aren't able to see what is received.”

Helpful Report

Posted 2 months ago

Hello Stephanie, I’m truly sorry to hear about your disappointing experience with the Noel bouquet you ordered. I completely understand your frustration, especially since you had specific expectations for your order, and I apologise for not meeting them. We aim to provide exactly what is advertised, and it’s clear we fell short in this case. I regret that the bouquet you received didn’t match the description or image you ordered, and I understand how upsetting it must be. I’m also sorry that our initial response didn't adequately address your concerns about the bouquet’s appearance and size. Your feedback is important, and I’ll personally ensure that your complaint is reviewed in detail, including the discrepancy in both the bouquet’s design and size. I have reached out via email. Best wishes, Ellie

Posted 2 months ago

“Worst flowers ever. Delivery was 3 days late. Flowers were dry and already dying. Customer service no help. Offered refund on postage. My son spent a lot of money to send these for my 60th birthday!”

Helpful Report

Posted 2 months ago

Hello Eileen, Thank you for your review. I am truly sorry to hear about your experience, and I sincerely apologise for the inconvenience caused. We take feedback like yours very seriously, and I understand how disappointing it must have been, especially for such a special occasion. We strive to deliver fresh, beautiful flowers on time, and I regret that we fell short in this instance. I also understand that the response from our customer service team was not helpful, and I will ensure we address this internally to improve our service. Warm regards, Rosie

Posted 2 months ago

“It is currently my requested day of delivery and my £60+ order has not yet been dispatched. Won’t be using prestige again.”

Helpful Report

Posted 2 months ago

“Disappointed with flowers and the customer service team . Flowers did not arrive on day requested then after just 4 days they were wilting leaves were yellow and flowers turning brown on edges AVOID AT ALL COST”

Helpful Report

Posted 2 months ago

Hello Sally, I'm very sorry to hear about your recent experience and the disappointment you faced with both the flowers and our customer service. It's concerning to learn that the bouquet did not arrive as expected and did not maintain its freshness. Your feedback is crucial for us to improve, and I would appreciate the opportunity to look into this further. I have reached out via email. Best regards, Ellie

Posted 2 months ago

“Order arrived on the day requested but very disappointed with the number of blooms apparent in the recipient’s photo as they did not resemble the photo for a medium display. Would not trust this company in the future.”

Helpful Report

Posted 2 months ago

Hello, I’m very sorry to hear that your experience did not meet your expectations. It’s important to us that the bouquet delivered matches the quality and number of blooms shown in our photos, and I regret that we fell short this time. We appreciate your feedback as it helps us improve our offerings and ensures we provide the best possible service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 2 months ago

“I don't think they deserve even 1 star TBH. The bouquet received for my daughter's birthday was nothing like I thought I was ordering. The flowers were tatty and half dead and totally incorrect colour. Customer service not interested. I have used this company on many occasions even paying a premium delivery as I use them often so to get such terrible response on the first occasion I have an issue is simply unacceptable. Will not be buying from them again”

Helpful Report

Posted 2 months ago

Hello Heather, I’m truly sorry to hear about your disappointing experience with the flowers you ordered for your daughter's birthday. It’s not acceptable for our products to arrive in the condition you described, and I understand how frustrating this must be for you, especially as a returning customer. Our goal is to provide beautiful, fresh arrangements that match what you see when placing your order, and I regret that we fell short this time. I have reached our directly via email. We hope that this can be resolved. Best regards, Ellie

Posted 2 months ago

“Misleading. While placing the order, decided to add a bottle of wine. Size wasn’t clearly shown, only after payment, in the confirmation email it stated that the bottle was only a small one - half size. Priced like a normal size one. Two stars for delivery on time. Then we had a photo sent to us from the flowers receiver. She was thankful, but we were very disappointed with what we saw. The bouquet didn't look like the one we'd ordered at all. It looked smaller and not as near as colourful as we expected. Half of the flowers weren't even opened. For the price we've paid, very disappointed.”

Helpful Report

Posted 2 months ago

Hello Monica, Thank you for sharing your feedback. I’m truly sorry to hear about your experience with both the wine purchase and the flower delivery. We strive to provide clear product descriptions and do specify that the bottle is 37.5cl in the add-on section, but I understand how this may have been overlooked. Regarding the bouquet, I sincerely regret that it did not meet your expectations. We always aim to deliver arrangements that match the images displayed, and I’m sorry we fell short in this instance. Your comments about the presentation and variety of flowers are invaluable to us. I will share your feedback with our team to ensure we continue improving our service. Best regards, Rosie

Posted 2 months ago

“Absolutely disgusted! the price I paid for two floral bouquets which when arrived looked like they had been sitting on some poor souls grave for a few weeks. They looked nothing like the photos and the heads fell off even before one recipient got though the door! Will never use again.”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear about your experience with your recent order. It's disheartening to know that the bouquets did not arrive as expected and that the quality was lacking. We aim to deliver fresh and vibrant flowers, and it's apparent we missed the mark in your case. Your feedback regarding the condition of the flowers is essential for us as we continuously strive to improve our service. Please know that we take your comments seriously and will address this with our team to prevent similar occurrences in the future. Please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 2 months ago

“I'm not a very happy customer, I want to know what is happening with an order I placed on Dec 26th, I am from Canada and purchased a gift fir a friend. They told me it would be delivered today, they are in limbo somewhere, I can't get answers from you or royal delivery on what is going on. This had better get resolved soon and someone should get back to me on what is going on or will take this to a different level.”

Helpful Report

Posted 2 months ago

Hello, I sincerely apologise for the distress you've experienced regarding your order. I understand how important it is to have timely updates, especially when it's a gift for a friend. We are currently looking into the situation with your delivery and appreciate your patience during this time. I can see that our customer service team responded to your email this morning. Best regards, Rosie

Posted 2 months ago

“Ordered flowers advertised for delivery Christmas Eve which arrived 3 days later. A refund request was declined as the “Terms And Conditions”’apparently allow a 3 day window for delivery from your chosen date. What a joke. Avoid.”

Helpful Report

Posted 2 months ago

Hello Melinda, Thank you for taking the time to share your thoughts with us. I apologise for the frustration caused by the delay in delivery, especially during such a busy season. We always aim to provide accurate information regarding our terms, but I understand how this policy can be frustrating in practice. I have reached out via email. Best regards, Ellie

Posted 2 months ago

“Flowers arrived on time 24/12 and looked lovely, by the 27th were looking very tired with the purple roses deteriorating more than the pink I was under the impression we would have a week or two on display so definitely not happy.”

Helpful Report

Posted 2 months ago

Hello Ged, Thank you for taking the time to share your experience with us. I'm glad to know that your flowers arrived on time and looked lovely initially. However, it's disappointing to hear that they did not last as long as expected. We strive to provide long-lasting arrangements, and I regret that we fell short in this instance. Your feedback is important to us and will be shared with our team to help us improve our quality moving forward. Our customer service team has reached out to look into this for you. Best regards, Rosie

Posted 2 months ago

“This order for flowers was placed on 26th dec. asked for a delivery date, clicked 28th Your company accepted payment. I was left with the understanding the delivery would be made on date stated. Received an email on 28th at 19:45 stating delivery would be 31st. Totally unacceptable. How can your company offer out delivery dates that are deceiving. Please explain this. Total disappointment with this company. Would never use again or recommend. Ken brown”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have checked the tracking on your order and can see that this was delivered this morning. Warm regards, Tom

Posted 2 months ago

“I wish I read all the bad reviews first before placing an order. I wanted the flowers to be delivered on the birthday of my sis in law. It is obviously going to be two days late as they use royal mail, the flowers was not delivered on the date that I requested. Never again I will be using this company.”

Helpful Report

Posted 2 months ago

Hello, I truly regret to learn about the issues you faced with your recent order. It’s disappointing to hear that the delivery timing did not meet your expectations, especially for such a special occasion. I have checked the tracking on your order and can see that this was attempted on the 28th as requested but there was no answer at the address. Warm regards, Tom

Posted 2 months ago

“If I could give you no stars I would .I ordered and paid for what I believed was next day delivery to find it wasn't till a week later .thought it may be my mistake and so thought no problem I ll just ring .tried numerous times but just got cut everytime after being on hold for 10 minutes or so and no chat available .both weekdays .when the flowers have finally arrived at my son and his wife I'm just embarrassed .medium sized £40 in all and the flowers I could have got for a few quid at a supermarket .I'm shocked and won't using you again”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear about your recent experience. It’s disappointing to learn that your order didn’t arrive as expected and that you encountered difficulties reaching our customer service team. Over the Christmas period, our phone lines and live chat were temporarily closed to allow us to respond to customer inquiries in chronological order via email. I’ve reviewed your order and can see that the delivery date was set for the 28th, which is when it was delivered. This date would have been provided in your order confirmation. I’m very sorry if this wasn’t the intended date and for any inconvenience this caused. I also understand how upsetting it must have been to find that the flowers didn’t meet the high standards we aim to deliver. We want every arrangement to reflect the quality and elegance our customers expect, and I regret that we fell short in your case. To help us investigate further, could you please send a bird’s-eye view image of the bouquet to enquiries@prestigeflowers.co.uk? Kindly include your order number and "REVIEW" in the subject line, and we’ll be happy to look into this for you. Best regards, Katie

Posted 2 months ago

“I sent a Christmas bouquet to my Family and it arrived totally crushed. I was very disappointed. What a waste of money! Denise Wise”

Helpful Report

Posted 2 months ago

Hello Denise, I sincerely apologise for the disappointment you experienced with your order. It’s upsetting to hear that the bouquet arrived crushed, especially during the holiday season when we want to bring joy to our recipients. We take great care in packaging our flowers to ensure they arrive in perfect condition, and I’m sorry we didn’t succeed this time. Your feedback is valuable and will help us improve our service moving forward. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Kind regards, Rosie

Posted 2 months ago

“DO NOT USE! Wish I had read reviews before spending £40 on a Christmas bunch of flowers! The flowers I received were nothing like the pictures on the website. Made a complaint and absolutely nothing was done about it, will never use company again and would advise others to not waste their money on this company also! Pictures attached 1 of what I was meant to get and the other what actually arrived .”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers you received did not meet your expectations, and I understand your frustration. We strive to ensure that every bouquet we send reflects the quality and design shown on our website, and it’s clear we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Flowers arrived at the wrong address. By the time received not looking their best and the card was all wet and there was a white stick sticking up in the middle (not seen in picture on the web site) I contacted prestige but didn’t get any help or support numerous emails sent with repeat response. I have now contacted the financial ombudsman and the retail ADR for advice. Not reliable, take no responsibility and poor customer service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm truly sorry to hear about the issues you faced with your order and the overall experience. It’s very disappointing when deliveries do not go as planned, especially with the flowers not arriving in their best condition. I can see that our team did advise on why the wooden stick was included in the bouquet. I understand how frustrating it must have been to not receive the support you expected from our customer service team and we are very sorry that we were unable to resolve this satisfactorily for you. Best regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,710 reviews