Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and easy to order.”

Helpful Report

Posted 3 months ago

Dear Colin, thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you had such a positive experience with us. Thank you once again for choosing Prestige Flowers. We look forward to serving you in the future! Warm regards, Rosie

Posted 3 months ago

“My brother from Australia bought flowers for my daughter’s 30th birthday. The instructions for looking after the flowers were followed, I have sunflowers regularly from shops and have never had any problems but after 2 days these were wilted, hanging limply over the side of the vase and tired. Two of the flowers were fine the rest clearly not. Customer services were very unhelpful with no replacement flowers sent or refund, will not be using this company again. Couldn’t download my photo as it said it couldn’t be updated ….. how convenient.”

Helpful Report

Posted 3 months ago

Hello Judith, We're truly sorry to hear about your recent experience, especially with such an important gift for your daughter’s 30th birthday. It’s disappointing to know that the flowers did not last as they should have, despite your care. We understand how frustrating this must have been, and we apologise for the inconvenience, including the issues with uploading your photo. This is certainly not the standard we strive for, and we regret that we couldn't provide a satisfactory resolution. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Well I will not be using your services again, very disappointed with your service 😒 flowers were rubbish and they won't replace them 🤬”

Helpful Report

Posted 3 months ago

Hello, We’re really sorry to hear that you were disappointed with our service and the flowers you received. This isn’t the experience we aim to provide, and we regret that we let you down. We understand how frustrating this must be, especially since we were unable to meet your expectations with a replacement. We take your feedback seriously and will be using it to improve our services. Thank you for sharing your experience with us. Warm regards, Rosie

Posted 3 months ago

“Their reviews are fake What they send is £5 flowers No box , half are dead , rest will die a day after Horrible service and false advertisement BEWARE”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your valuable input and apologise for any inconvenience caused. We are truly sorry to hear that you received flowers that were not up to the standard you expected. We understand that some of the flowers were in poor condition upon delivery. This is not the level of service we aim to provide, and we apologise for falling short on this occasion. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“I ordered a £25 wild flower bouquet and what arrived was disgusting, nothing looked like the picture and 2 of the flowers (out of only 5 in the bouquet!) were wilting! I complained and they advised the florist manager saw no issue. We have had 4 people come to the house and have seen the flowers and they couldn’t believe for £25 what we received and they will also not be future customers. I will be avoiding in future!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We greatly appreciate your honest review and we sincerely apologise for the disappointment you experienced with your wildflower bouquet. We understand that the bouquet you received did not meet your expectations, and we are truly sorry for any inconvenience caused. We strive to ensure that our customers receive beautiful and fresh arrangements exactly as depicted on our website. It is disheartening to hear that the delivered bouquet fell below these standards. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“This is the second time I’ve received flowers from here, on both occasions the flowers aren’t at their best and have started to wilt almost immediately. Very dissapointed😩 Unfortunately it will not upload my photos of 1 day old roses which are withered and heads hanging.”

Helpful Report

Posted 3 months ago

Dear Sarah, thank you for taking the time to share your feedback and letting us know about your experience with Prestige Flowers. We appreciate your honesty and value your feedback as it helps us improve our services. We sincerely apologise for the disappointment caused by the condition of the flowers you received. We understand how important it is for our customers to receive fresh and vibrant blooms, and we apologise that this has not been the case for you on both occasions. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“My mother received a shoddy bouquet of flowers. Actually started on M&S site, not sure what the tie in or fudge was. Even before the poor product arrived had an issue because I noted delivery was charged which would have been free with M&S. My credit card company forced the delivery charge element to be refunded but the flowers were not impressive. Avoid like the plague and be careful. I was tired after work but these people used deception to firstly get my order then by using a subtotal shown to you which tally’s with what you bought flowers and card then taking you to payment methods but below off screen was the delivery element which you were not expecting anyway was ‘planned’.”

Helpful Report

Posted 3 months ago

Dear Jonathan, thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. We would like to sincerely apologise for the issues you encountered regarding the quality of the bouquet and the confusion surrounding the delivery charge. We understand how important it is for our customers to receive high-quality products and have a seamless ordering experience. We take your feedback seriously and we want you to know that we are committed to improving our service. Once again, we are truly sorry for the inconvenience caused. Warm regards, Katie

Posted 3 months ago

“Received a beautiful bouquet of flowers and now sending my friend a lovely gift of flowers.”

Helpful Report

Posted 3 months ago

Dear Teresa, thank you so much for your wonderful 5-star review of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thank you once again for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Katie

Posted 3 months ago

“Excellant choice of flowers”

Helpful Report

Posted 3 months ago

Dear Rachel, thank you so much for taking the time to rate Prestige Flowers with 5 stars! We are thrilled to hear that you had such a positive experience with us. Your feedback truly means the world to us. Once again, thank you for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Tom

Posted 3 months ago

“I have shopped with Prestige Flowers for a few years now and have found them to have a great selection to choose from. Always kept informed of the delivery and always on time. This is the only place I go to for flowers”

Helpful Report

Posted 3 months ago

Thank you, Carol, for your wonderful 5-star review of Prestige Flowers! We truly appreciate your loyalty and continuous support over the years. It's fantastic to hear that you have consistently found our selection to be great, and that you appreciate our commitment to keeping you informed about the delivery status. We are thrilled to be your go-to place for flowers, and we look forward to serving you again in the future.

Posted 3 months ago

“Terrible company, can’t deliver on date that they promised, order for special occasion. Just kept saying to wait. That they don’t offer next day delivery it could be 3 days. So be careful ordering with them.”

Helpful Report

Posted 3 months ago

Dear Chris, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate your effort in letting us know about your situation. We sincerely apologise for any inconvenience caused by the delay in delivering your order for the special occasion. We completely understand the frustration that can arise when expectations are not met, especially for such important events. Once again, we apologise for the inconvenience caused and we appreciate your patience. I can see that this has since been resolved. Kind regards, Rosie

Posted 3 months ago

“Always beautiful, fresh, long lasting flowers that are delivered on time without fail! Excellent! Thankyou!”

Helpful Report

Posted 3 months ago

Dear Melanie, thank you so much for awarding Prestige Flowers with a spectacular 5-star rating! We are absolutely thrilled to hear that you have always received beautiful, fresh, and long-lasting flowers from us. Our team takes great pride in hand-selecting each and every bloom to ensure the utmost quality. Warm regards, Tom

Posted 3 months ago

“Flowers are good quality but delivery partner has let them down twice in my very recent experience”

Helpful Report

Posted 3 months ago

Dear Janet, thank you so much for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who care enough to let us know about their experiences. While we are delighted to hear that you found the quality of our flowers to be good, we are extremely sorry to learn that our delivery partner has let you down on two separate occasions. I will feed this back to our Dispatch Manager. Warm regards, Rosie

Posted 3 months ago

“absolutely awful quality, when reported i got a response saying the flowers are satisfactory and that is that”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your honest feedback and apologise for any inconvenience caused. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Flowers smelled really bad. Really strong stench filled the house. Absolutely not worth the price at all.”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 3 months ago

“Lovely flowers & gifts i alway use prestige everyone always comments on how long the flowers last”

Helpful Report

Posted 3 months ago

Hello Elizabeth, Thank you for your lovely feedback! We’re delighted to hear that you and others appreciate the longevity and quality of our flowers and gifts. It’s wonderful to know that you consistently choose Prestige. We look forward to continuing to impress you with our service! Kind regards, Tom.

Posted 3 months ago

“Brillaint service, they have never slipped up, I love that they even ship to hard to reach places like the hebrides and the quality still holds up, highly recommend”

Helpful Report

Posted 3 months ago

Hello Sam, Thank you for your fantastic review! We're thrilled to hear that our service has consistently met your expectations and that we’re able to deliver even to hard-to-reach places like the Hebrides. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent quality and service! Kind regards, Tom.

Posted 3 months ago

“&Appalling customer service. Made a mistake with the address for flowers to be sent to, contacted Prestige with 10 mins to correct it, they would not help and hid behind their “terms and conditions”. Flowers were sent to my house, within two days were wilting, poor quality. Will revert to Inter Flora next time, more professional all round. Tried to add a photo to illustrate, website does not function well.”

Helpful Report

Posted 3 months ago

Hello Richard, Thank you for taking the time to leave a review. We're extremely sorry to hear you've had a hard time trying to amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Kind regards, Tom.

Posted 3 months ago

“Easy and quick service. Plenty of choice.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback! We're glad to hear that you found our service easy and quick, with plenty of options to choose from. We appreciate your support and look forward to serving you again! Kind regards, Tom.

Posted 3 months ago

“Prestige Flowers send beautiful, colourful flowers and plants when you specify. The flowers last and are a great gift or treat for yourself. I recommend Prestige Flowers.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your lovely review! We're thrilled to hear that you enjoy our beautiful, long-lasting flowers and plants. It’s wonderful to know that they make great gifts or even a treat for yourself. Your recommendation means a lot to us—thank you for choosing Prestige Flowers! Kind regards, Tom.

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews