Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,663 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website, lots of detail, impressed”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that you appreciated the details we provide. Your positive feedback means a lot to us, and we're here to ensure you have a great shopping experience every time! Best wishes, Katie

Posted 2 months ago

“I also wish I’d read these reviews prior to placing my order. Flowers ordered 4 days in advance of a birthday for delivery yesterday. Still haven’t arrived. Royal Mail couriers say had a request not to deliver which is untrue. Nothing from prestige and still no birthday flowers. Birthday flowers are for birthdays. Not after the event! Surely that’s a vital part of a flower delivery business? Won’t be using again.”

Helpful Report

Posted 2 months ago

Hello, We are deeply sorry to hear about the issues with your order, and we completely understand your frustration. Timely delivery is crucial, especially for special occasions like birthdays, and we regret that we missed the mark on this occasion. We’re sorry to hear about the miscommunication with the courier, and we apologise for not providing you with the updates you needed. This is not the experience we aim to offer our customers. Best wishes, Tom

Posted 2 months ago

“False advertising. Flowers came no where near as many/full as shown in the photos. The chocolates looked and tasted cheap and vile. Absolutely shocking value for money.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m sorry to hear that your experience with our flowers and chocolates did not meet your expectations. We strive to provide quality products that reflect our advertising, and it’s disheartening to know we fell short. If you could please reach out to our customer service team with your concerns, we would appreciate the opportunity to address them directly. Your satisfaction is important to us, and we want to make it right. Best wishes, Tom

Posted 2 months ago

“Always had on time deliveries.”

Helpful Report

Posted 2 months ago

Hello Carol, Thank you for your fantastic review! We’re so glad to know that our timely deliveries have been consistent for you. Your trust in our service is truly appreciated, and we look forward to continuing to meet your expectations! Best wishes, Katie

Posted 2 months ago

“I ordered sympathy flowers or a family member while I was abroad on holiday. They arrived as planned. I received an email telling me the delivery had been made. On my return I saw the flowers to discover a meagre offering. The lillies were almost dead on arrival and thrown out after a day leaving a few wilting roses and bit of greenery. Very disappointing and I feel ripped off! 😬”

Helpful Report

Posted 2 months ago

Hello John, Thank you for your feedback. I'm truly sorry to hear that the flowers you ordered for your family member did not arrive in the condition you expected. It's disheartening to learn that your experience didn’t reflect the quality we strive to provide. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“DO NOT USE, I had a Christmas basket of hyacinths delivered from my sister yesterday. Worst ever, I wanted to bin the lot! Box Left on the doorstep while the driver took a photo on its side with the arrows saying this way up pointing towards next door's fence. Bulbs, compost, moss, all spilled in the box, Mess in the kitchen unbelievable Basket and ribbon a complete mess, Don't waste your money with this lit, Prestige it ain't.”

Helpful Report

Posted 2 months ago

Hello Eilish, Thank you for sharing your experience with us. We are genuinely sorry to hear about the unfortunate issues you encountered with your delivery. It’s disheartening to learn that the presentation and condition of your order did not meet your expectations. Please know that we take such matters seriously, and your feedback is invaluable in helping us improve our service. We would appreciate the opportunity to look into this further, so if you could reach out to our customer service team, we’d be happy to assist you. Best wishes, Tom

Posted 2 months ago

“I was so disappointed I sent these flowers to a dear friend paid for a middle order and they barely fill a small vase will use a local florist in future as previous reviews feel I’ve been ripped off”

Helpful Report

Posted 2 months ago

Hello Sharon, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you sent didn't meet your expectations and that our service left you feeling disappointed. It’s never our intention for our customers to feel they’ve been ripped off. Our customer service team has reached out via email to look into this for you. Best wishes, Tom

Posted 2 months ago

“Paid over £45 to have a bouquet delivered and it’s so sparse it’s embarrassing. It doesn’t have the same amount of flowers as the photo I;e 5 roses instead of 6, 2 pine cones instead of 3. The company said I can dispute the charge with my bank if I’m unhappy knowing they won’t because they delivered the bouquet. Will never order again Ruined the nice surprise for my mums 60th”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. We are very sorry to hear that your mum's surprise for her 60th celebration wasn't as special as you had hoped. It’s disappointing to learn that the bouquet received did not match your expectations or our usual standards. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 2 months ago

“I have used you in the past and have had no problem but I ordered flowers for my friends birthday, although this Is not your fault, they were delivered by the post office, left them in a safe place but never left a card through the door to let her know, they text me but i obviously thought they had left a card. I text her this morning to wish her happy birthday and asked if she got the flowers , she hadn't but checked her gate and found them , she said the box was sodden due to the rain , but thankfully the flowers were ok , and said they were beautiful.”

Helpful Report

Posted 2 months ago

Hello Eileen, Thank you for taking the time to share your experience. We’re glad to hear that, despite the delivery hiccup, your friend found the flowers beautiful! We understand how important it is for deliveries to be handled properly and sincerely apologise for the inconvenience caused by the lack of notification. Your feedback is important to us and we will address this issue with our delivery partners to ensure a better experience moving forward. We appreciate your continued support and hope to deliver a flawless experience next time! Best wishes, Katie

Posted 2 months ago

“Very disappointed and embarrassed we sent some flowers to a close friend who lost her father last week 😔 Slightly different !!”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for your feedback. We sincerely apologize for the disappointment you experienced with your order, especially during such a sensitive time. It’s important to us that our arrangements provide comfort and support to those in need, and we regret that we fell short in this instance. Based on the photo provided, we can see that some of the stems are still in bud. Please note that the image on our website shows the medium-sized bouquet, as indicated in the description. Since you ordered the standard size, there are fewer stems included. Take care, Tom

Posted 2 months ago

“Ive just put in an order and all good so far. Just hope the flowere are lovely and they arrive at the address on time.”

Helpful Report

Posted 2 months ago

Hello Suzanne, Thank you for your review! We’re glad to hear that your ordering process was smooth so far. We truly hope the flowers exceed your expectations and arrive exactly when you need them. Your satisfaction is our priority, and we're excited for you to see what we have in store! Best wishes, Katie

Posted 2 months ago

“Well, the photo is nothing like what showed up. A skinny box with a few flowers in it. You basically have to be a florist to put the bouquet together. It's a rip off, the recipient of the flowers said I should of gone to the petrol station instead. This was a medium sized bouquet and it's a massive disappointment. Load of rubbish. Avoid.”

Helpful Report

Posted 2 months ago

Hello Jon, Thank you for your feedback. We are truly sorry to hear that the flowers did not meet your expectations and that the delivery experience was disappointing. It’s important to us that our customers feel satisfied with their orders, and we regret that we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best regards, Tom

Posted 2 months ago

“Awful. Expected next day delivery for a special occasion but turned up 3 days later and this company says they cant commit to time, yet suggest it! Please dont use this company if you expect anything timely or anything 'fresh'. Very disappointed customer 😞”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We are truly sorry to hear about your experience and sincerely apologize for the delay in delivering your order. We understand how important it is for special occasions to be celebrated on time, and we regret that we were unable to meet your expectations. If there are any issues with the flowers due to the delay, please send us some images along with your order number and "REVIEW" in the subject line to enquiries@prestigeflowers.co.uk. We’ll look into this further for you. Best wishes, Tom

Posted 2 months ago

“My father ordered a very expensive bouquet of flowers for my Mum to celebrate their 60th Wedding Anniversary. Although ordered 2 days before their special day, the day after, a day late! Most of the roses were already past their best. After contacting the customer services department, which was a complete waste of time, my father was told to email his complaint, their response was basically blaming the courier! I see that other customers have experienced the similar issues, if this is a regular issue you need to arrange a more reliable service, my father ordered his flowers from you and you should take full responsibility not pass on the blame! Prestige flowers should be offering a full refund for this poor service or at least a voucher! Disappointed is an understatement and we will not be recommended them to our family or friends! Tried to upload a photo without success!”

Helpful Report

Posted 2 months ago

Hello Clare, Thank you for taking the time to leave a review. We are truly sorry to hear about your disappointing experience, especially on such an important occasion as your parents' 60th Wedding Anniversary. We understand how special this moment was, and we deeply regret that the flowers did not arrive as expected and were in poor condition. If possible, please could some images of the bouquet be sent to enquiries@prestigeflowers.co.uk with the order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 2 months ago

“Site was very easy to use. My trouble was getting password correct!!!!! However after using “forgot password “, which was quite simple. Success ———”

Helpful Report

Posted 2 months ago

Hello Pat, Thank you for your great review! We’re thrilled to hear that you found our site easy to use, and we're glad the password reset process was simple for you. It’s wonderful to know that you were able to successfully navigate through it. Your feedback is invaluable to us, and we’re here to assist you whenever you need! Best wishes, Katie

Posted 2 months ago

“Easy to use and good prices for beautiful flowers x”

Helpful Report

Posted 2 months ago

Hello Sophie, Thank you for your lovely review! We're thrilled to hear that you found our service easy to use and our prices appealing. Your kind words about our beautiful flowers mean so much to us, and we’re excited to help you again in the future! Best wishes, Katie

Posted 2 months ago

“Ive not had my mums order for her wedding anniversuary after my dad died i buy her flowers on this special day but no flowers im so upset what a waste of time.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts with us. We are truly sorry to hear about your experience and the disappointment this has caused on such a significant day for your mum. We understand that sending flowers is a meaningful gesture, especially during this time. I have searched using your email address but was unable to locate any recent orders. If you were charged for the flowers, please contact us at enquiries@prestigeflowers.co.uk with your order number and include "REVIEW" in the subject line. This will help us investigate the matter further for you. Take care, Rosie

Posted 2 months ago

“thanks everyone. Recipient delighted with the flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful review! We're thrilled to hear that the recipient was delighted with the flowers. Your feedback brings us joy, and it motivates us to keep delivering beautiful arrangements! Best wishes, Katie

Posted 2 months ago

“I would like to thank prestige flowers for sorting out an order I put in for my aunt's 83rd birthday.. we had a problem with delivery but customer services sorted this out efficiently, promptly and professionally.. I can't thank you enough.”

Helpful Report

Posted 2 months ago

Hello Julie, Thank you so much for your amazing review! We’re thrilled to hear that our customer service team was able to assist you efficiently and professionally. It's wonderful to know that we could make your aunt's special day a little brighter. Your kind words mean a lot to us! Best wishes, Katie

Posted 2 months ago

“Ordered flowers for a next day delivery as specifically stated next day delivery chose Prestige. Arrived a day late!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,663 reviews