Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,909 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering the merry Christmas bouquet. For my mum, she sent me pics of the flowers, they looked flat, and almost done! Customer service was quick to dismiss my complaint, telling me they’ll flourish within three days! The lilies hadn’t opened in three days, (that’s fine) but the roses petals were curling up brown; and dying, but that was ok so all I kept receiving from customer service is a generic response! Safe to say I won’t be using again! Even though I’m a prestige member and don’t pay for postage!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your mum's bouquet did not meet your expectations. It’s disheartening to know that the flowers didn’t arrive in the fresh condition we aim for. I understand your frustration with our customer service response, and I apologise for that lack of communication. Please could you send some further birds-eye view images of the full bouquet to enquiries@prestigefloiwers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 weeks ago

“Ordered birthday flowers for my sister’s 50th for Christmas Eve and still no sign of them or word to say what’s happening. Thought it was too good to be true a delivery on Christmas Eve.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience. I’m genuinely sorry to hear that your sister's birthday flowers have not been delivered. We understand how disappointing this must be, especially for such a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers due to the delay, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 weeks ago

“A terrible terrible terrible company I don’t know how to say much more The didn’t deliver to my 91 year old grandma and then lied about tracking and refused a refund Please I beg you to stay away and never use a 1 star rating is too high”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear about the issues surrounding your grandma's delivery. It’s disappointing to think we missed an opportunity to brighten her day. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. We can only go as far as the tracking information. Best wishes, Katie

Posted 2 weeks ago

“Very big mistake to use this service. Flowers ordered for the 24th and haven’t been delivered”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your flowers were not delivered as expected. We understand how important timely deliveries are, and it’s disappointing to learn that we didn’t meet your expectations. The distance between the delivery address and our distribution center can sometimes result in longer transit times, as mentioned on our website. If the delay has affected the quality of the flowers, please email us at enquiries@prestigeflowers.co.uk with some images. Kindly include your order number and the word 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

“Do not use this company - total sham ! Amaryllis bulb was dead on arrival - so embarrassing when sending to friends for Xmas/ BEWARE ……”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the amaryllis bulb arrived in poor condition. It's never our intention to cause embarrassment, especially during such a festive time when we want to share joy and beauty with friends. We take quality seriously, and I encourage you to reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details so we can address this issue and ensure you're taken care of. Best wishes, Rosie

Posted 2 weeks ago

“Ordered 2 bouquets of flowers for Christmas. Arrived with only 4 flowers in each one. So disappointing. Nothing like the photos, false advertising of what is actually delivered. Will never use this service again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the bouquets did not meet your expectations and arrived with fewer flowers than anticipated. We aim to deliver beautiful arrangements that reflect our images, and it's disappointing to learn we fell short this time. Our website states that the images shown represent medium-sized bouquets. As you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 2 weeks ago

“Flowers ordered for Christmas, still no tracking information from Courier, even paid extra for a morning delivery. Why promise to deliver when obviously this hasn't happened. Extremely disappointed will not use again and will ask for a refund”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that you didn't receive tracking information. We strive to provide reliable service, particularly during the busy holiday season, and it’s disappointing to learn we let you down this time. I have checked the tracking on your order and can see that this was delivered on your chosen date before 1 pm as requested. Best wishes, Rosie

Posted 2 weeks ago

“Terrible company to order flowers of ordered flowers for a 40th wedding anniversary arrived Late on the wrong day with damaged packaging got no help from customer service although going by the consumer service i should be entitled to a refund ruined the day terrible company would not recommend them”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive on the expected day and that the packaging was damaged. We aim to provide excellent service and it’s disheartening to know we missed the mark on your special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Rosie

Posted 2 weeks ago

“I placed an order for 3 bouquets for my daughters for Christmas - LARGE size - what was the standard size like, a twig? So disappointed with the size - never again!!!!”

Helpful Report

Posted 2 weeks ago

Hello Larraine, Thank you for your feedback. I’m truly sorry to hear that the bouquets you received did not meet your expectations in size. We strive to ensure our floral arrangements bring joy and satisfaction, and it’s disappointing to learn we fell short in this instance. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Please include some images of each bouquet in your email. Best wishes, Rosie

Posted 2 weeks ago

“I ordered an Amaryllis plant to be sent to my disabled brother, looking at the picture it would be simple for him to look after and would brighten his Christmas. I have heard from him saying that he received the bulb in a pot with some soil, that he is now expected to grow. this did not provide him with the cheeriness that I expected him to receive. I will not be dealing with your company again. a Amaryllis bulb does not cost 29.99. Marian Pickton”

Helpful Report

Posted 2 weeks ago

Hello Marian, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the Amaryllis plant did not meet your expectations and that it wasn’t the cheerful gift you envisioned for your brother. We strive to provide items that bring joy, especially during the festive season. Your feedback regarding the presentation of the plant is invaluable, and I will make sure it reaches our team for consideration as we work to improve our offerings. Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Can’t family deliver time as it was delivered next day as ordered however the flowers were a disappointment! I had ordered a large bouquet and by no means did it look like a good sized bouquet; the flowers themselves were not fresh looking nor have they lasted. Only one day later and they’re starting to wither away! I would recommended using a high street florist or even good quality supermarket bouquets than ordering through this website.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet you received did not reflect your expectations and that the flowers did not last as they should. We strive for quality and it’s disappointing to see that we fell short in this instance. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 weeks ago

“The pictures shown are a screenshot of the flowers I ordered at a cost of £40 and a photo of the ones received (I've blurred out family photographs they were placed next to) Please don't fall into the same trap that I did.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to see that the flowers you received did not match your expectations based on your order. We aim to provide our customers with beautiful arrangements, and I understand how disappointing it can be when that is not delivered. Our customer service team has responded to your email. We hope this can be resolved. Warm regards, Katie

Posted 2 weeks ago

“My son sent me a luxury Tikal arrangement for xmas. Arrived 23rd dec.in the evening. By the following day 2 roses and 2 cala lillies were dead. One cala had black all over. Even some rose leaves had shrivelled and died. Obviously not fresh, i have 40 years experience with flowers and these were awful. I know they were expensive so would expect a first class standard. My son should have a refund. Will tell him never to use Prestige again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m really sorry to hear about your experience with the Tikal arrangement you received. We take great pride in the quality of our flowers, and it’s disappointing to learn that we fell short in this instance. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 weeks ago

“I ordered flowers to be delivered for Christmas Eve and they didn’t get delivered this is second time it’s happened saying it be delivered and still not!! So if ordering flowers from this company be aware the person will get them wilted or dead… oh and still waiting for delivery”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us, though I’m truly sorry to hear that your flowers were not delivered as promised for Christmas Eve. We understand how disappointing that must be, especially during such a special time of year. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers due to the delay, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 weeks ago

“I ordered Flowers to be delivered on December 5th for my sister's 90th birthday, a very special occasion. I was informed this morning that they never arrived. This ruined the whole day for my sister and for me. I received an email from 8local florist who confirmed that the oder had filled and was ready for delivery. The order # is 8333286. I contacted the local florist who was responsible for this order and informed them that unless I received an immediate refund, I will inform the appropriate local authorities of ONLINE CONSUMER FRAUD AND DECEPTION. I don't know about the UK, but in my country this is a very serious offense and is dealt with accordingly. Have a Merry Christmas. Alan Couperwhite, Calgary, Alberta, Canada.”

Helpful Report

Posted 3 weeks ago

Hello Alan, Thank you for sharing your experience with us, though I’m deeply sorry to hear that the flowers did not arrive as planned for such a significant occasion. I understand how disappointing this must be for both you and your sister, especially on her 90th birthday. Our customer service team did reach out via email on the 4th regarding your order. However, we did not receive a response. Our team have resent the email today. Warm regards, Tom

Posted 2 weeks ago

“The Service itself was Spot on, the flowers arrived on time. Sadly the Bouquet looked like they used the leftovers in the Florist Shop and nowhere near the offer…”

Helpful Report

Posted 3 weeks ago

Hello Kristin, Thank you for your honest review. We're thrilled to hear that our service met your expectations and that the flowers arrived on time. However, I'm truly sorry to learn that the bouquet did not reflect the quality you expected. We aim to provide only the best, and your feedback is invaluable in helping us achieve that. We'll certainly take your comments on board as we strive to improve our offerings. Thank you for sharing your experience with us. Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Ordered on 23rd for delivery on 24th. Now the 25th and no flowers. Had I known you couldn't deliver on your promise I would have collected from the shop - as I will do in future.”

Helpful Report

Posted 3 weeks ago

Hello Eric, Thank you for sharing your experience with us. I’m truly sorry to hear that your flowers did not arrive on the expected date and that this has led to disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers due to this delay, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 weeks ago

“Ros es ordered for my freind were well received & she rang to tell me”

Helpful Report

Posted 3 weeks ago

Hello Cath, Thank you so much for your lovely 5-star review! We're thrilled to hear that the roses were well received by your friend, and it's wonderful that she took the time to call you about it. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 weeks ago

“Order was delivered on time, after much to and fro regarding the delivery address, ( it was on the original order). Biggest disappointment for my 84 year old mother was the roses that were very , very sad. She had to remove the dead and black outer petals. Nearly £50 spent for dying flowers. First time customer and unless I get a response from this review, I'll never use you again and will advise anyone I know to do the same.”

Helpful Report

Posted 3 weeks ago

Hello S., Thank you for sharing your feedback with us. I’m sincerely sorry to hear about your experience with the roses and any distress this may have caused your mother. We want every customer to receive beautiful blooms, especially for those special moments. Your comments about the condition of the flowers are taken seriously, and I appreciate you bringing this to our attention. Our customer service team has reached out. Best wishes, Katie

Posted 2 weeks ago

“Only gave this a 2 star rating due to delivery being on time. Very disappointed with the flowers that arrived. The flowers that I ordered was Rose and Lilly with plenty of green foliage plenty of pink lillies and pink roses. Instead I got 4 red roses couple of freesias and a few green foliage and gold sprayed leaves. Yes it was last minute but paying £31 in total I could have bought these for £6 at the petrol station. First photo is what I ordered and the rest is what I received.”

Helpful Report

Posted 3 weeks ago

Hello Sarah, Thank you for sharing your feedback with us. I’m pleased to hear that the delivery was timely, but I’m genuinely sorry to learn that the flowers did not meet your expectations. We understand how important it is for our arrangements to reflect the quality that our customers anticipate. Your comments regarding the content of the bouquet are invaluable and will be shared with our team as we continually strive to improve our offerings. Our customer service team have responded to your email today. Best wishes, Katie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 270,909 reviews