Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,336 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received these flowers yesterday for my birthday. This bouquet cost £35 and is classed as a medium bouquet. What a joke! I had other flowers from TESCO and a local florist that were both considerably cheaper and had 50% more flowers. After raising a complaint the response was "The bouquet received is of good quality and the correct size was delivered" I would disagree. This is not the first time I have had an issue with Prestige Flowers, last time they were all dead. We will not be ordering from them again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I’m very sorry to hear that you were disappointed with your recent bouquet. We strive to provide high-quality arrangements, so it’s concerning that your experience didn’t meet expectations, especially after a previous issue. I understand your frustration, and I apologise for any inconvenience caused. I will relay this to the appropriate department. Warm regards, Tom

Posted 1 month ago

“I ordered a lovely autumn bouquet with chocs & a personalised card for my mum’s birthday & when they came, she said they were the best flowers she’d ever received & was very happy with them. They arrived nice & early & were well packaged too. I’d definitely recommend Prestige Flowers. 👍🏻”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! We’re thrilled to hear that your mum loved the autumn bouquet and the added treats. It’s great to know everything arrived early and in perfect condition. Your recommendation means a lot to us, and we look forward to helping you celebrate more special occasions in the future!

Posted 1 month ago

“Beware! I ordered an expensive bouquet online on Monday evening, after the shop was shut for the day. The flowers were to be delivered on Wednesday to a friend who's ill. I told her on Monday evening that she would be receiving them, but she asked me not to send any. I immediately tried to cancel the order. There was no chat, no cancellation link on the order, and the shop was shut for the day. I rang first thing the next morning to cancel the order, more than 24 hours before the order was to be delivered, and was told that the order couldn't be canceled because it had ''already been printed''. Printed is not the same as prepared and on its way to delivery; but it would seem that if you order from Prestige, you cannot cancel that order at all. I tried to ask if the flowers could be redirected to myself, and told the person to whom I was speaking that I'm isolated and cannot open the door, so I asked if that would be a problem for the delivery person. The person on Prestige's customer service team replied that the delivery person would not be allowed to come into my flat. *facepalm*. I'm not ordering from them ever again.”

Helpful Report

Posted 1 month ago

Hello Sarah, Thank you for sharing your feedback. I'm truly sorry to hear about your experience and the frustration it caused. We understand how important flexibility is, especially in situations like these. I apologise for the inconvenience with our cancellation process and any confusion regarding the delivery instructions. We are constantly reviewing our policies and customer service to make improvements, and your comments will help us with that. Warm regards, Rosie

Posted 1 month ago

“Easy to use website with lovely photos of the arrangements available to be sent.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely review! We're delighted to hear that you found our website easy to use and enjoyed the beautiful photos of our flower arrangements. Your feedback is greatly appreciated, and we look forward to serving you again soon!

Posted 1 month ago

“Sent these to my sister and brother in law when they had a family member pass away. They arrived on time and were beautiful. Sent them over a week ago and flowers still stunning. Thank you”

Helpful Report

Posted 1 month ago

Hello Tracy, Thank you for sharing your thoughtful review. We're truly sorry for your family's loss and are honored that you chose us to send flowers during such a difficult time. We’re glad to hear that the flowers arrived on time and are still looking beautiful. Your kind words mean a lot to us, and we’re grateful for the opportunity to help you express your support to your sister and brother-in-law. If there's anything else we can do, please don't hesitate to reach out.

Posted 1 month ago

“There is absolutely nothing prestigious about this company other than the pictures of the flowers I ordered look absolutely nothing like what was delivered. And 7 flowers for £34 is a ripoff! I felt embarrassed by this sparse excuse for a bouquet of flowers. But then the response to my complaint was dismissive & unhelpful. Needless to say I will never buy flowers from this company again.”

Helpful Report

Posted 1 month ago

Hello Dominique, Thank you for sharing your feedback, and I sincerely apologise for the disappointment you experienced with your recent order. We understand how frustrating it can be when the flowers do not meet your expectations, and I’m sorry that our response to your complaint left you feeling unheard. From the photo you provided, it appears that the bouquet contains the correct number of stems. However, we sincerely apologise again for any disappointment this may have caused. Warm regards, Rosie

Posted 1 month ago

“Awful customer service. Accused me of lying. I don't like to leave bad reviews as I know how damaging they can be to a companies reputation. I gave Prestige the option to resolve this amicably and offline, but no..I am so disappointed with Prestige Flowers and their truly awful customer service. For the sake of refunding my £40 rather than all this bad publicity. Silly mistake. I ordered a bunch of flowers. They arrived 3 days late at which point they were obviously quite wilted. They refute this to be an issue, even accusing me of lying about the late delivery. Whilst it seems like Royal Mail have let them down, I am a customer of Prestige and it is for them to resolve. So upset at their accusations and refusal to deal with this.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback, and I sincerely apologise for the disappointment and frustration you’ve experienced. We deeply regret that the flowers arrived late and wilted, and I’m sorry if our communication left you feeling unheard and upset. This is not the level of service we aim to provide. We understand how important it is to trust that issues will be resolved quickly and respectfully, and we’re sorry for any misunderstanding that may have occurred. If you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we can look into this issue with the bouquet for you. Warm regards, Rosie

Posted 1 month ago

“Easy to navigate website”

Helpful Report

Posted 1 month ago

Hello Sue, Thank you for your positive feedback! We're thrilled to hear that you found our website easy to navigate. We strive to create a user-friendly experience, and it's great to know we're on the right track.

Posted 1 month ago

“Great service, even had Sunday delivery. Flowers are absolutely gorgeous.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review! We're delighted to hear that you loved the flowers and were happy with our service, including the Sunday delivery. It's always our goal to exceed expectations, and we're thrilled that we could do so for you.

Posted 1 month ago

“What an absolute disgrace of a company. The worst value for money of any flower company I’ve ever used. You’d be a fool to use them.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We are truly sorry to hear that you felt our service did not meet your expectations. We strive to provide excellent value and quality, and it’s clear we missed the mark in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“I received some flowers for my anniversary yesterday from my husband and was very dissatisfied with them . Over priced , my husband would have been better off going to a local supermarket and he would if got better flowers for a lot less money . Will not be using prestige flowers again .”

Helpful Report

Posted 1 month ago

Hello Tanya, Thank you for taking the time to share your feedback. We’re very sorry to hear that the flowers you received for your anniversary did not meet your expectations, especially on such an important occasion. We aim to provide high-quality arrangements, and it’s disappointing to hear that we fell short. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 month ago

“I bought what I thought was a large bouquet of flowers - I even opted for the top of the range bunch. However, the bouquet that was delivered would only (just ) have met my expectations for the ‘small’ bunch on offer. Very disappointed!!!”

Helpful Report

Posted 1 month ago

Hello Tom, Thank you for your feedback, and I’m truly sorry to hear that the bouquet didn’t meet your expectations. We understand how important it is for your order to reflect what was promised, especially when you opt for the top of the range. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“Can believe how underwelmed I was when I saw what was delivered not worth The money”

Helpful Report

Posted 1 month ago

Hello Dean, Thank you for sharing your feedback, and I’m truly sorry to hear that you were underwhelmed with your recent order. We always strive to provide high-quality products that reflect the value of your purchase, and it's disappointing to hear that we didn’t meet your expectations this time. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 month ago

“Paid for a large bouquet and the bouquet looked like the standard size”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding your recent order. We sincerely apologise if the bouquet did not meet your expectations. We aim to provide the best quality and ensure that every bouquet reflects the value and size ordered. We would love to make this right for you. Please reach out to us at prestigeflowers@prestigeflowers.co.uk with some images of the bouquet. Please quote 'Review' in the subject line. Best wishes, Rosie

Posted 1 month ago

“I bought a CELEBRATION DELIGHT standard bouquet for my Sister’s birthday. She’s had a very tough time recently, her daughter is dying. The bouquet did not resemble the advert.It was very poor. I complained when asked to review the experience. I was told as 3 days had elapsed they wouldn’t do anything about it. But said I could have a £10 voucher against another purchase. I explained as my niece was dying my priority was with her. I told them the cut and paste reply was insulting and I would not shop with them again. Handler passed complaint on to the supervisor and still no reply.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm deeply sorry to hear about your experience and, more importantly, the difficult time your family is going through. Please accept our condolences for your niece and our sincere apologies for our service falling short during such an important moment. The situation you described is certainly not reflective of the care we strive to provide. We should have handled your complaint with more sensitivity and urgency, and I regret that our initial response added to your frustration. Rest assured, I will personally follow up on this to ensure the matter is properly addressed, and we will take steps to improve how we handle these situations in the future. Warm regards, Katie

Posted 1 month ago

“Very disappointed with the flowers sent to my mum for her birthday. They bore no resemblance to the photos on the website and are already fading after 2 days. Also there did not appear to be a card as my mum didn't know who they were from”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the flowers sent to your mum. It’s disheartening to learn that they did not meet your expectations or resemble the photos on our website, and I apologise for any distress this may have caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 month ago

“They have a headline of ‘Order before 10pm for next day delivery’ It’s not until you have ordered and paid that I found out that it would not be the next day. You give your business to a company based on there pitch and it turns out to be incorrect. The flowers that did arrive a day later than expected were ok.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the confusion regarding our next-day delivery promise. We strive for transparency in our communication, and I apologise for any misunderstanding that led to your disappointment. While I’m glad to hear that the flowers that arrived were okay, I understand how frustrating it must have been not to receive them when you expected. Your feedback is invaluable, and we will review our messaging to ensure clarity for our customers moving forward. Warm regards, Katie

Posted 1 month ago

“Megan from customer service was very insulting, misleading and shifted the blame on to me to leave me without any recourse except to let others know to stay away from this company. I ordered before 10pm expecting to be able to select next day delivery which the website advertises in BIG words at the top, however when selecting delivery date on the calendar, the next day was greyed despite it being 21:57. I had no choice to select the day after next. Also I had a 10% student discount with StudentBeans, which did was accepted at checkout and was not applied after the order was processed. I emailed about both of these issues and was met with a defensive and shift-blaming response. I selected the date and thus it was my fault? I had no choice, so I was misled by the false advertisement. If you can't deliver on a promise, you should not make it, especially as a business. "Unfortunately we do not have student discounts" despite it being accepted! I was stone-walled and am leaving this review as I have been left no other option and the customer service has been terrible.”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear about your experience with our customer service and the issues you faced with your order. We sincerely apologize if our communication came across as defensive or misleading—that’s not the level of service we aim to provide. Regarding the next-day delivery and student discount, we understand your frustration. It sounds like there may have been a technical issue with the delivery date options and discount application, and we should have addressed this better when you reached out. We take full responsibility for any confusion or inconvenience caused, and your feedback is invaluable as we work to improve. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 1 month ago

“Never heard of you until you appeared on Chris Evans show, what a delight it was to hear about your business and how successful you have become. I have just ordered a 25th wedding anniversary bouquet for my daughter and husband which look amazing. Thank you.”

Helpful Report

Posted 1 month ago

Hi Nick, Thank you so much for your lovely feedback! We’re thrilled to hear that you discovered us on Chris Evans' show and that you chose us to celebrate such a special occasion—your daughter and husband’s 25th wedding anniversary! We can’t wait for you to see the bouquet, and we’re confident it will be amazing. Your support means a lot to us, and we look forward to serving you again in the future!

Posted 1 month ago

“Prompt delivery, but disappointed with the size of the bouquet. I asked for the middle option,just wonder if we were sent the small option.picture can be sent if required,”

Helpful Report

Posted 1 month ago

Hello Alan, Thank you for your feedback! We’re glad to hear that the delivery was prompt, but we’re sorry to learn that the size of the bouquet did not meet your expectations. We strive to provide accurate representations of our products, and we appreciate your willingness to send a picture. Our customer service will reach out shortly to look into this to you. Best wishes, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,336 reviews