Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,472 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived Monday for early Mother's Day & Anniversary. By Friday carnations dead, rest wilted close to death, even though tended every day. I complained & they said they would not refund 1pp% or replace, they would only give £10 towards new order. They are no longer replying to email as not acceptable.”

Helpful Report

Posted 2 weeks ago

Hello Beverley, I’m genuinely sorry to hear about your experience with the flowers for Mother's Day and your Anniversary. It’s certainly disappointing when expectations are not met, especially on such meaningful occasions. Your feedback is important to us, and I apologise for any frustration you've encountered with our customer service team. We ask that any issues with the flowers be reported within three days of delivery. As this timeframe has passed, the most we can offer is a £10.00 goodwill gesture, as previously explained by our customer service team. Warm regards, Katie

Posted 2 weeks ago

“Very expensive for the amount of flowers you get, it cost me around £34 to get a bouquet of mothers day flowers an assortment of roses and lilys. When the flowers arrived there were hardly any flowers in the bouquet only 5 roses and 4 lilys. Do not use this service, you can get better flowers at supermarkets!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I'm genuinely sorry to hear that the bouquet you received didn't meet your expectations, especially on such a special occasion like Mother's Day. Your feedback regarding the quantity of flowers is important to us, and we take your concerns seriously. From the images provided, we can see that the bouquet contains six roses along with two stems of lilies with 3-4 heads on each. This matches the correct quantity for the size you purchased. We’re sorry for any disappointment this may have caused. Warm regards, Katie

Posted 2 weeks ago

“This company is a big fat scam. They post fake pictures of the flowers on their website and it looks nothing like the pictures in real life. I ordered flowers with the cake and biscuits and it stated it’s a handmade cake. Looks store bought the way it’s packaged. And the flowers bouquet was tiny! You can get a larger bouquet from your local supermarkets for a quarter of the price you’re paying here and bare in mind I paid extra £10 for a larger bouquet too. And on top of that I paid extra for delivery for the day I needed it which was Mother’s Day and I ordered well in time before Mother’s Day and it arrived a day later so what was the actual point? On top of that they state on their website that it’s next day delivery and that you will get your bouquets by Mother’s Day. Honestly please take this review into consideration and please don’t buy from this place they just rip you off and and send you ugly old flowers. Also forgot to mention my roses were old and looked dry and the bouquet wasn’t even half the size to what it’s showing in the images online when buying. So so disappointed. Will definitely never ever be buying from here again!”

Helpful Report

Posted 2 weeks ago

Hello, Thanks for taking the time to leave a review. I genuinely apologise for the disappointing experience you had with your order. It’s incredibly frustrating not to receive what you expected, especially for such a special occasion like Mother’s Day. Your feedback about the quality and size of the flowers, as well as the delivery issues, is taken very seriously. I assure you that we will investigate your comments and work towards improving our services. I have checked the tracking on your order and can see that delivery was attempted on your chosen date, but there was no answer. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you. Warm regards, Katie

Posted 2 weeks ago

“Not impressed. The bunch is smaller than expected for paying extra for a large bouquet. But the main issue is quite a few of the flowers we're damaged. A rose was moldy and another stem broken. And a Lilly had yellow leaves and a battered flower. (Photos wont upload). Sorry to say not the quality I expected. And on top of that flowers arrived the day after the event eventhough paid for specific day delivery. Will not be returning to this business.”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to hear about your experience and that the bouquet you received did not meet your expectations. It’s disappointing to learn that some of the flowers were damaged and that the delivery timing was not as promised. We strive for quality and timely service, and your feedback is crucial in helping us improve. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Tom

Posted 2 weeks ago

“I had ordered flowers well in advance for Mother's day - but they seem to have vanished into the ether!! Over £50.00 spent. Won't be using this site again!!!”

Helpful Report

Posted 2 weeks ago

Hello Lee, I’m really sorry to hear about the issues you faced with your Mother's Day order. It’s completely understandable to feel frustrated when you’ve planned ahead and the flowers don’t arrive as expected. Your feedback is important to us, and I assure you we take these matters seriously. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details so we can address your concerns. Warm regards, Rosie

Posted 2 weeks ago

“The bouquet was very disappointing. Much smaller than the photo, with flowers missing and no substitutes provided. I have ordered from Prestige before and been happy, but based on this experience I wouldn't order from them again.”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear that your recent bouquet didn’t meet your expectations. Disappointment in the size and quality of our flowers is not the experience we aim to provide, and I understand how frustrating this must be for you. Your past satisfaction is appreciated, and it’s disappointing to learn that this order fell short. We take feedback seriously and will investigate the issues you faced. I can see that our customer service team has replied to your email. Warm regards, Katie

Posted 2 weeks ago

“Arrived a day late despite them promising mothers day delivery and when did arrive flowers half dead and dry... Offered a £10 voucher off future orders! What a joke ... certainly won't be reordering or recommending”

Helpful Report

Posted 2 weeks ago

Hello Barber, I’m sincerely sorry to hear about your recent experience with your order. It’s unacceptable for flowers to arrive late and in poor condition, especially for such an important occasion as Mother's Day. Your frustration is completely understandable, and I truly apologise for this inconvenience. I can see from the order that a fresh bouquet has been arranged for delivery. Warm regards, Katie

Posted 2 weeks ago

“Late delivery of my wife's flowers for mothers day and with an extra chocolate present I paid for not even included. And although the bunch for my own mum arrived on time with a mini hamper, the flowers are wilting and looking on the verge of dying after not even a full 2 days. Given what I paid for these, I am very unimpressed by the product quality. I won't be using this company again.”

Helpful Report

Posted 2 weeks ago

Hello, I’m very sorry to hear about your experience with the late delivery and the quality of the flowers. It’s completely understandable to feel disappointed, especially when you were looking forward to a special gift for your loved ones. That is not the standard we aim to uphold. We appreciate your feedback regarding the chocolate that was missing and the condition of your mother’s flowers; that’s definitely not the impression we want to leave. Your comments will be vital in helping us improve our offerings. I can see that our customer service team is awaiting your reply. However, I have reached out via email. Warm regards, Ellie

Posted 2 weeks ago

“Ordered for 29th in time for Mother’s Day, arrived Mothers Day at 3 in the afternoon, kinda ruined the day”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to hear that your flowers arrived later than expected on such an important day as Mother's Day. I completely understand how disappointing this must have been for you, and it's certainly not the experience we aim to provide. Thank you for bringing this to our attention, and I will ensure that your feedback reaches the right team to prevent such issues in the future. Warm regards, Rosie

Posted 2 weeks ago

“Used this website now for 5 years and always delivered on time”

Helpful Report

Posted 2 weeks ago

Hello! Thank you for your fantastic 5-star review! We're so happy to hear that you've been consistently satisfied with our service over the past five years. Timely delivery is our priority, and it's great to know we’ve delivered for you again! Best wishes, Tom

Posted 2 weeks ago

“No flowers have arrived, paid for Mother’s Day delivery. Will be requesting a refund.”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear that your flowers have not arrived as expected, especially for such an important occasion like Mother’s Day. This is certainly not the experience we aim to provide, and I completely understand your frustration. Please reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order details, and we can look into this for you. Warm regards, Katie

Posted 2 weeks ago

“The flowers I ordered were half dead and drooping on arrival the chocolates had a funny after taste and were completely inedible i complained to the company and was told that there was nothing wrong with the flowers and needed to take the flower guard petals off will not use again.”

Helpful Report

Posted 2 weeks ago

Hello, I'm really sorry to hear about your experience with the flowers and chocolates. It's disappointing when we don't meet expectations, and I understand how this could be frustrating for you. Your feedback regarding the condition of the flowers and the taste of the chocolates is important, and I assure you that we will look into this matter further. It’s never our intention for our customers to receive anything less than perfect. I can see that a fresh bouquet hs been arranged for delivery. Warm regards, Katie

Posted 2 weeks ago

“Flowers came on Saturday when they were meant for Mothering Sunday. Lilies were on the last day, and only 4 roses. So total cost for 4 roses was £31. Not value for money at all.”

Helpful Report

Posted 2 weeks ago

Hello Adam, I’m really sorry to hear about your experience with your recent order. It’s disappointing to learn that the flowers arrived on the wrong day and that you felt they did not represent good value for what you paid. Your feedback is very important to us, and we are committed to improving our service. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we’ll do our best to address your concerns. Warm regards, Katie

Posted 2 weeks ago

“Prestige flowers claim that they "take quality control very seriously" but their phone lines were constantly closed during office hours today. I have made several attempts to call in the morning and afternoon. This type of conduct is unprofessional and quite frankly disreputable. I am not at all satisfied with their response. My complaint is not a "slight quality issue". The bouquet was delivered very late. The photos show roses and pink snapdragon turning brown, mould on the foliage, and other limp flowers. I find it quite an audacity to offer a £10 credit. As a result of the inadequate reply, I have no intention to place another order with Prestige flowers. I will also make sure that you receive a negative review from me.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the trouble you faced with your recent order. It’s unacceptable for you to experience late delivery and receive flowers that do not reflect our standards. Your frustration is completely valid, and I understand how disappointing this must be, particularly when it comes to special occasions. We are also very sorry for any frustration or inconvenience caused while trying to reach out to the customer service team. If you feel that this has not been resolved satisfactorily, please consider reaching out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details and 'review' in the subject so we can address your concerns further. Warm regards, Katie

Posted 2 weeks ago

“Don’t use this company-late delivery-poor quality-poor value. Customer services just give excuses and get out clauses. AVOID!!”

Helpful Report

Posted 2 weeks ago

Hello John, I’m sorry to hear about your experience with Prestige Flowers. It’s disappointing to know that the delivery was late and the quality did not meet your expectations. Your concerns are completely valid, and I understand how frustrating it is when things don’t go as planned. I have located your order and can see that a fresh bouquet has been arranged for delivery tomorrow. Warm regards, Katie

Posted 2 weeks ago

“Flowers not of the quality expected especially for the price paid, also late delivery missing the occasion bought for. Very disappointed, won’t use again.”

Helpful Report

Posted 2 weeks ago

Hello, I’m sorry to hear that the flowers did not meet your expectations and that the delivery was late for your occasion. That’s truly disappointing, and I understand the frustration this has caused. We strive to deliver high-quality products and your feedback is invaluable in helping us improve. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 2 weeks ago

“Had similar experience to others. Ordered flowers for delivery on Saturday and only just arrived today!!! Emailed customer service and received a non plus response like others. Total disinterest in customer service!!! Absolutely appalling company!! Just hope people check out review before wasting their money!! Feel like I have been conned!”

Helpful Report

Posted 2 weeks ago

Hello Nichola, I’m truly sorry to hear about your experience and the delay in receiving your flowers. Your frustration is completely understandable, and I regret that our customer service did not address your concerns in a satisfactory manner. We aim to provide a level of service that reflects our commitment to our customers, and it’s clear we fell short in your case. Warm regards, Katie

Posted 2 weeks ago

“Was sold flowers for Mother's Day and allowed to pick a planned delivery date on Mother's Day. This was a last minute arrangement and could have been arranged using a local florist but I trusted this service instead. I feel the user experience was misleading and disingenuous. On contacting customer support the same day I ordered, I was asked to wait until the end of the delivery day to see if the delivery would arrive. When it didn't, they then said I should have known it would not arrive on time by reading Terms and Conditions. Really poor experience.”

Helpful Report

Posted 2 weeks ago

Hello Andrew, I truly apologise for the disappointing experience you faced with your Mother's Day order. It’s upsetting to hear that our service didn’t meet your expectations, especially when you were counting on it for such a special occasion. Your feedback regarding the user experience is important, and I appreciate you bringing this to our attention. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 2 weeks ago

“Ordered a bouquet for Mother’s Day. Paid extra for them to be delivered on the actual Sunday. My 90 yr old mother in law was expecting them so left the porch and her front door open to ensure she caught the delivery. She was devastated!! The delivery said he tried to deliver but no one seemed to be at home! THIS IS A LIE!!! I emailed cs today, they are not interested at all! Only interested in getting your order! DO NOT ORDER FROM THEM!!”

Helpful Report

Posted 2 weeks ago

Hello Amanda, I’m genuinely sorry to hear about the disappointment you faced with your Mother’s Day delivery. I regret the issue regarding the delivery and the lack of response from our customer service team. Your feedback is essential, and I will ensure it is communicated to the appropriate channels for improvement. Warm regards, Katie

Posted 2 weeks ago

“Dreadful company flowers are nothing like shown & delivery is NEVER next day please do not use avoid like the plague”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not meet your expectations and that there were issues with the delivery. It's incredibly frustrating when a delivery goes wrong, especially when it was for a special occasion. I understand how disappointing it must be to receive fewer stems than anticipated and have concerns about their condition. I can see that our team offered you a voucher as a gesture of goodwill, though I regret it didn’t resolve your disappointment. Your feedback is invaluable, and I will ensure it reaches the appropriate team for review. Warm regards, Katie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 272,472 reviews