Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,769 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If 0 stars was an option I would’ve gone for it. Ordered £60 worth of flowers for Valentine’s Day expecting a good quality , good sized delivery. They arrived looking like they’d been run over and about half the flowers already looked dead. To make matters worse, I was essentially told by the customer service team that I was wrong, the flowers were of good quality and that they were the correct size. They also told me that I had to follow the feeding instructions and that they bouquet would be fine in 3 days. To my surprise the feeding guide did not involve magic beans or a defibrillator as that would’ve been the only way to resuscitate the dead flowers. The customer service team have been shocking, and I will certainly be in no rush to order again. Petrol station flowers for florist money”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear about your experience with your Valentine’s bouquet. It’s frustrating when quality doesn’t meet expectations, especially for such a special occasion. I want to assure you that we take customer feedback seriously, and your comments regarding the quality and the response from our customer service team will be taken on board as we strive to improve. While our goal is to provide a satisfactory dining experience, it’s clear we fell short this time. Best wishes, Tom

Posted 2 weeks ago

“Says next day delivery not next day ordered Thursday won’t come Intill Monday by that time quality will be poor. Used before but won’t be using again!”

Helpful Report

Posted 2 weeks ago

Hello Kierran, Thank you for your review. I’m genuinely sorry to hear about the inconvenience you experienced with your order. It’s frustrating when expectations aren’t met, especially concerning delivery times. We strive to ensure prompt service but occasionally face unforeseen delays. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 weeks ago

“The order was received on time; however, the flowers received were different and less from the pictures, the card without an envelope, and the wet, mixed with varieties of advert slips. It was not what was expected, like the previous orders.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for bringing your concerns to our attention. I’m sorry to hear that the flowers you received did not meet the expectations set by your previous orders. We strive to ensure that our deliveries always reflect the quality we promise. Your feedback regarding the card and packaging is also noted. We take all comments seriously as they help us improve our service. If possible, please email a bird's-eye view image to our customer service team at enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. This will help us look into the issue for you. Best wishes, Katie

Posted 2 weeks ago

“it was supposed to be a bouquet for my wife for Valentine's Day. it was supposed to be bigger but unfortunately it wasn't. it came a day later. customer service put me off with their answers. they didn't take responsibility for the delay and incorrect sending of my order. please be careful the company is not trustworthy”

Helpful Report

Posted 2 weeks ago

Hello Grzegorz, I'm truly sorry to hear that your experience with us was not as expected, especially for such a special occasion as Valentine's Day. I understand how important it is to receive items on time and in the right condition. We appreciate you sharing your concerns about delivery and customer service. We aim to take responsibility for any issues and make things right whenever possible. Your feedback will help us improve our processes. Best wishes, Katie

Posted 2 weeks ago

“Not impressed at all with the Bouquet received. The first picture is what you see on the website. The second is after delivery and the third is after 7 days. When they say “less is more” that really applies to my order. I will not use Prestige Flowers ever again and do not recommend them. This is their response to my complaint: Thank you for your email and for providing us with the pictures. Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. If you require any further assistance or have any additional concerns, please do not hesitate to let us know. We are here to help.”

Helpful Report

Posted 2 weeks ago

Hello Mark, I’m sorry to hear that your experience with the bouquet did not meet your expectations. I understand how disappointing it can be when an order doesn’t match what you envisioned. We appreciate your feedback regarding the bouquet's appearance and confirm that the flowers were intended to arrive in bud form to ensure they bloom beautifully over time. Our goal is always to provide the freshest arrangements that grow more lovely with each passing day. I have located your order and can see that a replacement bouquet was arranged. Best wishes, Katie

Posted 2 weeks ago

“The flowers were beautiful”

Helpful Report

Posted 2 weeks ago

Hello Dylan, Thank you for your wonderful 5-star review! We're thrilled to hear that you found the flowers beautiful. Best wishes, Rosie

Posted 2 weeks ago

“Easy to use website & great choice of items”

Helpful Report

Posted 2 weeks ago

Hello Kaya, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and enjoyed the great choice of items available. Best wishes, Rosie

Posted 2 weeks ago

“Website not working properly. Have gone through process of trying to place order twice. Giving up now.”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear that you're having trouble with our website while trying to place an order. I understand how frustrating it can be when technology doesn't cooperate. We're currently looking into the issues you've mentioned to improve the user experience. If you still encounter problems, please don’t hesitate to reach out to our customer service team for help. Best wishes, Katie

Posted 2 weeks ago

“The one star may be harsh on the product but we can't establish this due to the fact they haven't been delivered. My rating is due to the delivery provider used for the order. Having ordered a 92nd Birthday bouquet, cake, jellies and vase for my Mum 11 days ahead, I was confident they would arrive today. Royal Mail tracking showed they were at the local sorting office (2 miles away) at 6:58am and were ready for delivery. The first tracking alert said a lunch time delivery, however this time passed and an email informed us it would now be between 5pm and 7:30pm. This time has now passed and I am really disappointed in the service. Trying to explain to my Mum we didn't forget your 92nd birthday is not something I enjoy having to do. I understand this is Royal Mail delivering your product, but I'm feeding back to say perhaps you should look at alternative delivery solutions. I'm extremely disappointed in the delivery service and will probably look elsewhere in future. 😞”

Helpful Report

Posted 3 weeks ago

Hello Mick, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delivery issues you faced. It is disappointing when something as special as a birthday celebration isn’t seamless, and I can understand how frustrating it must have been to explain the situation to your Mum. While we rely on our delivery partners to ensure timely arrivals, your feedback is invaluable, and we will certainly consider it as we explore alternative options. I can see that your order was delivered later in the day. Best wishes, Katie

Posted 2 weeks ago

“Flowers were lovely on arrival but did not last more than 3 days before wilting. Very disappointed!”

Helpful Report

Posted 3 weeks ago

Hello Fabio, Thank you for sharing your thoughts with us. I’m glad to hear that you loved the flowers upon arrival, but I’m genuinely sorry to hear they didn’t last as long as expected. We strive for quality, and it’s disappointing when our blooms don’t meet that standard. If possible, please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include time-stamped images of the bouquet, and we will be happy to look into this for you. Best wishes, Katie

Posted 2 weeks ago

“I can't get past completing the payment details so that I can order the flowers ?????”

Helpful Report

Posted 3 weeks ago

Hello, I’m sorry to hear about the issues you're facing with the payment process. It can be really frustrating when things don’t go smoothly, especially when you’re trying to place an order. I assure you that we're looking into this problem to make your experience better. If you continue to encounter difficulties, please reach out to our customer service team for assistance. Best wishes, Katie

Posted 2 weeks ago

“Fantastic service and very user friendly website. Communication good at all stages.”

Helpful Report

Posted 3 weeks ago

Hello there, Thank you for your fantastic 5-star review! We're thrilled to hear that our service and user-friendly website made your experience enjoyable. Best wishes, Rosie

Posted 2 weeks ago

“They use Royal Mail, who didn’t even attempt delivery on the Friday it was ordered for and won’t now deliver till Monday. Poor.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I’m really sorry to hear about the delivery issues you've experienced. It’s certainly frustrating when expectations aren’t met, especially when you’ve planned for a specific date. We appreciate your feedback regarding Royal Mail, and I assure you we will address this with them to enhance our service moving forward. I can see that your order was delivered the following day. Best wishes, Katie

Posted 2 weeks ago

“You have some wonderful gifts and flowers on offer but I found your website very complicated and difficult to navigate. HOWEVER I will probably use you again. Happy Trading !!!”

Helpful Report

Posted 3 weeks ago

Hello Carolyn, Thank you for your feedback! I'm glad to hear you like our gifts and flowers. I apologise for the issues you experienced while navigating our website and appreciate your patience. We're constantly working to improve the user experience, and your comments will help us in that process. It's great to know you'll consider us again! Best wishes, Katie

Posted 3 weeks ago

“Too many pop-ups on website and repeated upselling attempts are annoying. Additionally, for "Get Well Soon" category, my wife suggests that "non-intervention" offerings should be increased. E.G. self-contained flowers that don't need to be put in a vase or arranged in any way, as poorly people often don't have the inclination or energy to be processing flowers.”

Helpful Report

Posted 3 weeks ago

Hello Derek, Thank you for your feedback. I apologise for the frustration caused by the pop-ups and upselling attempts on our website. We appreciate your thoughts on improving the "Get Well Soon" category as well. We always strive to enhance our offerings based on customer suggestions, and your idea for self-contained flowers is certainly noted. Best wishes, Katie

Posted 3 weeks ago

“To be honest I was disappointed with the roses in the bunch. They had brown edges on the petals from day one and the heads started drooping after a few days despite keeping them watered and fed. When my wife wasn't about I pulled all the brown petals off to make them look better but they kept coming back. I ordered two bunches (the other on my sons behalf for his fiancé as he's deployed with the army) and that bunch was absolutely fine. Perhaps the wrong choice of flowers but I probably wouldn't order these again.”

Helpful Report

Posted 3 weeks ago

Hello Chris, Thank you for your honest feedback. I’m truly sorry to hear about your disappointment with the roses. We strive to provide high-quality blooms, and it’s disheartening to learn that the flowers didn’t meet your expectations. Your comments regarding the browning and drooping are valuable, and we will certainly take them into consideration as we continue to improve our offerings. If you haven’t already, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number, photos of the bouquet, and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 weeks ago

“Royal mail delivery late sent flowers to wrong depo. 😡”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I’m sorry to hear about the issues you faced with the delivery of your flowers. We understand how frustrating it can be when orders are delayed or incorrectly processed by the courier. We appreciate your feedback, as it helps us address concerns with our delivery partners to improve our service. If you need further assistance regarding your order, please reach out to us at enquiries@prestigeflowers.co.uk. We're here to help! Best wishes, Katie

Posted 3 weeks ago

“Always my go to flower delivery. Easy checkout and lovely flowers everytime.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to be your go-to for flower delivery and thrilled that you find our checkout process easy and our flowers consistently lovely. Best wishes, Rosie

Posted 3 weeks ago

“Tulips sent from my son on Saturday now all died on Wednesday only lasted 4 days very disappointing”

Helpful Report

Posted 3 weeks ago

Hello Christine, Thank you for sharing your experience with us. I’m genuinely sorry to hear that the tulips you received wilted so quickly. We always aim to provide blooms that last and bring joy, and it’s disappointing to know we fell short this time. I can see that our customer service team is already looking into this for you. Best wishes, Rosie

Posted 3 weeks ago

“I'm writing this before flowers have been delivered. I can talk about the customer service and the very pleasant young lady who took my order I was very impressed by her friendly manner and being very helpful.”

Helpful Report

Posted 3 weeks ago

Hello Lorraine, Thank you so much for your lovely 5-star review! We're thrilled to hear that you had a positive experience with our customer service and that our team was able to assist you in a friendly manner. Best wishes, Rosie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,769 reviews