Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,651 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for some flowers and I was bitterly disappointed when they arrived. They cost over £40 and there are more flowers in a £5 bunch of supermarket/garage flowers! They looked nothing like the picture on the website! I certainly won’t be ordering again!”

Helpful Report

Posted 4 months ago

Hello Laura, Thank you for your review. We’re truly sorry to hear about your disappointment with the recent order. This isn’t the experience we want for our customers, and we apologise that the flowers didn’t meet your expectations. Could you please email some images of the bouquet, along with your order number and 'REVIEW' in the subject line, to enquiries@prestigeflowers.co.uk? This will help us look into the matter for you. Best wishes, Tom

Posted 4 months ago

“Ordered the "Rome" bouquet in medium which arrived on time. Disappointed that the bouquet only contained 2 calla lillies, despite the bouquet supposedly being both lillies and roses.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your thoughts with us. We're glad to hear that your order arrived on time; however, we're sorry to learn that the bouquet did not contain the expected variety of flowers. Your feedback is incredibly important, and we understand how disappointing this must be. We truly appreciate your comments, as they help us to improve our service and product offerings. Best wishes, Rosie

Posted 4 months ago

“Last 2 orders flowers was dead on next day. Both was sent as gift. Person sent me a photo and message that I will stop wast my money on this poor quality flowers. Customer service said they see nothing wrong with flowers. Company doesn't respect customer and really don't care about quality.”

Helpful Report

Posted 4 months ago

Hello Russ, Thank you for your review. We sincerely apologise for the disappointment with your recent orders. It's incredibly disheartening to hear that the flowers didn't arrive in the condition they should have, especially for such thoughtful gifts. We're sorry that our customer service did not meet your expectations in addressing the issue. Please know that we take your feedback seriously and are committed to improving both our product quality and customer care. I have located your order and contacted you via email. Best wishes, Ellie

Posted 4 months ago

“Received a bouquet for my birthday from my husband,when they arrived in the box, the white roses were already tinged with brown .the pink roses never opened and after 5 days they were dead . Contacted customer service,but they were not interested as I should have notified them after 3days ,but I didn’t want to upset my husband ,when I found out how much he had paid and they didn’t last I decided to complain . But the company offered me a £10 voucher to use with them .but I would have to add more money to it . Obviously people don’t like to complain because it upsets the sender .so they get away with it ,also couldn’t download photo !!!”

Helpful Report

Posted 4 months ago

Hello Linda, Thank you for your review. We are truly sorry to hear about your disappointing experience, especially for such a special occasion. We completely understand your concerns and regret that the flowers didn’t meet your expectations. It’s also unfortunate that our initial response didn’t resolve the issue to your satisfaction. We will look into your feedback to improve our service and processes. Warm regards, Katie

Posted 4 months ago

“Great service and always fresh!”

Helpful Report

Posted 4 months ago

Hello Brendan, Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and the freshness of our offerings. Your support means a lot to us, and we look forward to serving you again soon!

Posted 4 months ago

“Advertised 'Order by 10pm for next day delivery',so I Ordered at 10 am for my Wife's Birthday,but took Flowers took 2 days to arrive,and were in a poor state when they did.No Offer of recompense,just some cut and paste excuses for the misleading website. I shall not be speculating with these guys again.”

Helpful Report

Posted 4 months ago

Hello Iain, Thank you for your review. We’re truly sorry to hear about your experience and sincerely apologise for the delay and the condition of the flowers. This is not the standard we aim for, especially on such an important occasion. We are currently reviewing the situation and our delivery processes to prevent this from happening again. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“Absolutely shocking company. A large bouquet of flowers £37 and looks like something you pick up from the local fuel station for £10. Daylight robbery. Would never ever use them again. I’ll shop local from now on. Lesson learned.”

Helpful Report

Posted 4 months ago

Hello Ryan, Thank you for your review. We're truly sorry to hear about your disappointing experience. This is far from the standard we strive for, and we understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“Not worth the money very disappointed won’t be using again”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re truly sorry to hear that you were disappointed with your order. This is not the experience we aim to provide, and we’d like to make it right. Please reach out to our customer service team so we can address your concerns and find a way to improve your experience. Thank you for your feedback. Warm regards, Rosie

Posted 4 months ago

“PRESTIGE FLOWERS AS AN ENTITY IS YET TO DISAPPOINT. I HAVE USED THEIR SERVICES SINCE FEB 2022”

Helpful Report

Posted 4 months ago

Thank you for your loyal support since February 2022! We’re thrilled to hear that we have consistently met your expectations. Your feedback means a lot to us, and we look forward to continuing to provide you with the best service and beautiful flowers in the future!

Posted 4 months ago

“We have used Prestige Flowers for a few years and are very happy with their service, many thanks from Tracy and Albert.”

Helpful Report

Posted 4 months ago

Thank you so much, Tracy and Albert! We're thrilled to hear you've been happy with our service over the years. We truly appreciate your loyalty and kind words. Looking forward to continuing to bring smiles with our flowers!

Posted 4 months ago

“User-friendly website. Very nice selection of flowers for all occasions with the possibility of sending other gifts together with the flowers such as a nice box of chocolates. Also, quite an innovative way of sending birthday greetings through a recorded message or by way of a personalised card. However, unlike many other florists who offer free delivery, delivery does not come free at Prestige flowers. But this is compensated by the fact that quality and delivery are both 100% guaranteed and there is the possibility to track the order.”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful review! We're glad to hear you enjoyed our user-friendly website and the variety of flowers and gift options we offer. We're especially pleased that you found our personalized birthday greetings a nice touch! While we understand your point about delivery charges, we appreciate your recognition of our focus on quality, guaranteed delivery, and order tracking. Your feedback is valuable to us, and we look forward to serving you again!

Posted 4 months ago

“I ordered flowers for a special anniversary for my family and can truly say that I am very upset and disappointed. The flowers dispatched via Royal Mail supposed to arrive in the morning actually arrived at 5.30pm and just left at the door. Not beautifully wrapped - just in a box and looked shrivelled and old. Medium bouquet very very disappointing not value for money at all. I would have better off travelling and buying from local stores. It's so sad when you spend your hard earned money to make someone happy on a special occasion and are left so utterly unhappy.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are truly sorry to hear about your experience and deeply regret the disappointment caused, especially on such an important occasion. This is certainly not the standard we strive for, and we understand how upsetting this must have been. Please know that we take your feedback very seriously and would like the opportunity to make things right. If you could reach out to our customer service team, we'd be happy to assist further in resolving this issue. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Warm regards, Rosie

Posted 4 months ago

“So fresh so many options this is my second time ordering”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review, May! We're so happy to hear that you found our flowers fresh and enjoyed the variety we offer. It’s great to have you as a returning customer, and we can’t wait to assist you again for your next order!

Posted 4 months ago

“I am from the US and often like to send flowers to my loved one. Thank you for making this so easy to do! Love this site!!!”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We’re so glad to hear that our service makes it easy for you to send flowers to your loved one, even from across the globe. We truly appreciate your support and love having you as a customer!

Posted 4 months ago

“I received these flowers yesterday for my birthday. This bouquet cost £35 and is classed as a medium bouquet. What a joke! I had other flowers from TESCO and a local florist that were both considerably cheaper and had 50% more flowers. After raising a complaint the response was "The bouquet received is of good quality and the correct size was delivered" I would disagree. This is not the first time I have had an issue with Prestige Flowers, last time they were all dead. We will not be ordering from them again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback, and I’m very sorry to hear that you were disappointed with your recent bouquet. We strive to provide high-quality arrangements, so it’s concerning that your experience didn’t meet expectations, especially after a previous issue. I understand your frustration, and I apologise for any inconvenience caused. I will relay this to the appropriate department. Warm regards, Tom

Posted 4 months ago

“I ordered a lovely autumn bouquet with chocs & a personalised card for my mum’s birthday & when they came, she said they were the best flowers she’d ever received & was very happy with them. They arrived nice & early & were well packaged too. I’d definitely recommend Prestige Flowers. 👍🏻”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful review! We’re thrilled to hear that your mum loved the autumn bouquet and the added treats. It’s great to know everything arrived early and in perfect condition. Your recommendation means a lot to us, and we look forward to helping you celebrate more special occasions in the future!

Posted 4 months ago

“Beware! I ordered an expensive bouquet online on Monday evening, after the shop was shut for the day. The flowers were to be delivered on Wednesday to a friend who's ill. I told her on Monday evening that she would be receiving them, but she asked me not to send any. I immediately tried to cancel the order. There was no chat, no cancellation link on the order, and the shop was shut for the day. I rang first thing the next morning to cancel the order, more than 24 hours before the order was to be delivered, and was told that the order couldn't be canceled because it had ''already been printed''. Printed is not the same as prepared and on its way to delivery; but it would seem that if you order from Prestige, you cannot cancel that order at all. I tried to ask if the flowers could be redirected to myself, and told the person to whom I was speaking that I'm isolated and cannot open the door, so I asked if that would be a problem for the delivery person. The person on Prestige's customer service team replied that the delivery person would not be allowed to come into my flat. *facepalm*. I'm not ordering from them ever again.”

Helpful Report

Posted 4 months ago

Hello Sarah, Thank you for sharing your feedback. I'm truly sorry to hear about your experience and the frustration it caused. We understand how important flexibility is, especially in situations like these. I apologise for the inconvenience with our cancellation process and any confusion regarding the delivery instructions. We are constantly reviewing our policies and customer service to make improvements, and your comments will help us with that. Warm regards, Rosie

Posted 4 months ago

“Easy to use website with lovely photos of the arrangements available to be sent.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your lovely review! We're delighted to hear that you found our website easy to use and enjoyed the beautiful photos of our flower arrangements. Your feedback is greatly appreciated, and we look forward to serving you again soon!

Posted 4 months ago

“Sent these to my sister and brother in law when they had a family member pass away. They arrived on time and were beautiful. Sent them over a week ago and flowers still stunning. Thank you”

Helpful Report

Posted 4 months ago

Hello Tracy, Thank you for sharing your thoughtful review. We're truly sorry for your family's loss and are honored that you chose us to send flowers during such a difficult time. We’re glad to hear that the flowers arrived on time and are still looking beautiful. Your kind words mean a lot to us, and we’re grateful for the opportunity to help you express your support to your sister and brother-in-law. If there's anything else we can do, please don't hesitate to reach out.

Posted 4 months ago

“There is absolutely nothing prestigious about this company other than the pictures of the flowers I ordered look absolutely nothing like what was delivered. And 7 flowers for £34 is a ripoff! I felt embarrassed by this sparse excuse for a bouquet of flowers. But then the response to my complaint was dismissive & unhelpful. Needless to say I will never buy flowers from this company again.”

Helpful Report

Posted 4 months ago

Hello Dominique, Thank you for sharing your feedback, and I sincerely apologise for the disappointment you experienced with your recent order. We understand how frustrating it can be when the flowers do not meet your expectations, and I’m sorry that our response to your complaint left you feeling unheard. From the photo you provided, it appears that the bouquet contains the correct number of stems. However, we sincerely apologise again for any disappointment this may have caused. Warm regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 271,651 reviews