Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,357 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for a special occasion for a friend. The flowers came in a box that looked like it had been run over. The flowers inside were wilted and unsalvageable. Contacted customer service who offered a £10 off for the next set? Not appropriate considering the flowers were worth a lot more and damaged! Asked for refund or another set to be sent. They eventually sent a new set and this was equally awful. Flowers were brown and ruined. Will never be using them again. Please don't waste your money.”

Helpful Report

Posted 5 months ago

Hello Sara, thank you so much for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We truly appreciate your feedback and sincerely apologise for the disappointing condition in which your flowers arrived. We understand that the flowers were wilted upon arrival due to the damaged box, which is completely unacceptable. We also apologise for the inadequate compensation offered by our customer service team. We apologise for the second set of flowers being the same and for the frustration, this must have caused you. It is our priority to ensure that every customer receives the beautiful and fresh flowers they deserve. Once again, thank you for bringing these issues to our attention. We deeply regret the disappointment caused and hope for an opportunity to regain your trust in the future. Best Regards, Prestige Flowers Team

Posted 5 months ago

“First time order, the website is very cluttered and messy (on iPad) - it's not really not clear the total that's in your basket, and trying to sneak in extras. I hope flowers and delivery live up to promises!”

Helpful Report

Posted 5 months ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team.

Posted 5 months ago

“Tried to order flowers for a funeral 3 times and the website kept putting the order through twice making us pay double the amount. This is already a stressful time. If we tried to remove one order then it deleted our whole order. Have used them before with no problems but disappointed on this occasion.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your support and value your opinion. We are extremely sorry to hear about the inconvenience you faced while trying to order flowers for the funeral. We understand how stressful this time must have been for you, and we sincerely apologise for any additional distress caused by our website's error. We are already working on identifying and resolving the issue that led to the duplicate orders and the deletion of your entire order. Our team is dedicated to ensuring a seamless and hassle-free experience for our customers, especially during challenging times like this. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust in the future. Warm regards, Prestige Flowers

Posted 5 months ago

“Terrible quality. Not even close to what ordered. The florist who put this together and sent it out should quit their jobs and find a new career because they clearly do not care. I am trying to get a refund because it's a bunch of sticks and sad roses.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide your valuable feedback regarding your recent experience with Prestige Flowers. We greatly appreciate customers like yourself who kindly share their thoughts with us. Please accept our sincerest apologies for the disappointing quality of the arrangement you received. We are truly sorry that the flowers did not meet your expectations and for any inconvenience this may have caused you. We understand how important it is to receive a beautiful and vibrant bouquet, and it saddens us to hear that this was not the case for you. I can see that our customer service team are awaiting further photos of the bouquet to look into this for you.

Posted 5 months ago

“I ordered some flowers and chocs from here they sent flowers (if you can call them that) and they happy birthday cake. They were for someone who just had bad news so wasn't appropriate. So will attach a picture so you can all have a laugh”

Helpful Report

Posted 5 months ago

Hello Sally, thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for sharing your concerns with us. We would like to extend our sincere apologies for the disappointment you experienced with the flowers and cake received. It is disheartening to hear that they were not up to the standard you expected, especially considering the circumstances surrounding your order. We understand how important it is for a gift to be thoughtful and appropriate, particularly in such sensitive situations. We are truly sorry for any distress caused, and rest assured, we take your feedback seriously. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 5 months ago

“I ordered a bouquet of flowers, vase, chocolates and personalised card for my step-daughter on the first anniversary of her husband's passing. Everything was fine, except she received a card intended for someone's birthday. I emailed the company three times, saying that I wanted her to be sent the card I ordered. Three times they said it could not be done. The third reply offered to refund me the cost of the personalised card. I said no, I wanted what I have paid for. This has not been done, despite giving them three chances to put things right before I left a review. Not happy.”

Helpful Report

Posted 5 months ago

Hello Vanessa, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your openness and honesty. We would like to extend our sincerest apologies for the mix-up with the card in your order. We understand how important it was for you to send a meaningful message to your stepdaughter on such a significant occasion. We are truly sorry for the inconvenience caused by our failure to resolve this matter despite your three attempts to contact us. We understand that receiving a refund for the card does not meet your expectations, and we deeply regret this oversight on our part. Warm regards, Rosie

Posted 5 months ago

“Easy process to find a good gift and have it delivered fast and efficiently.”

Helpful Report

Posted 5 months ago

Dear Mrs Bartholomew, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are absolutely thrilled to hear that you had such a positive experience with us. Your kind words truly mean a lot to us and they motivate us to continue delivering the best service possible. We appreciate your support and we look forward to serving you again in the future. Best regards, Tom

Posted 5 months ago

“I was send a photo of the flowers I ordered for a very special birthday, The lady who lives in England and I'm in Northern Ireland. I was very disappointed as they don't look like the flowers I ordered”

Helpful Report

Posted 5 months ago

Hello Sandra, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your valuable input. We are sincerely sorry to hear that the flowers you ordered for the special birthday did not meet your expectations. We understand how important it is to have a beautiful and meaningful gift, especially when distance separates loved ones. Our goal is to always deliver the highest quality arrangements that reflect the beauty and care you expect. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Ordered flowers to be delivered today. Tried to contact customer service no answer. Will not be using again.”

Helpful Report

Posted 5 months ago

Dear Derri, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and we want to apologise for the inconvenience you faced with your recent order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 5 months ago

“The item was not delivered to the given address. Don't know where it has been delivered to. The intended recipient has been through a very difficult time and this was meant to try and cheer here up. I will have to order some more flowers but it certainly will not be with this company”

Helpful Report

Posted 5 months ago

Hello Frederick, thank you so much for taking the time to provide your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and willingness to share your thoughts with us. We would like to offer our sincere apologies for the issues you encountered with your order. It is extremely disheartening to hear that the item was not delivered to the given address and that you were unsure where it was delivered instead. We understand that the intended recipient has been going through a difficult time, and we deeply regret that our service did not bring the intended cheer and support. I have contacted you via email. Best wishes, Ellie

Posted 5 months ago

“Unfortunately cardboard box containing flowers was squashed on arrival (presumably in post) and roses died immediately due to being damaged.”

Helpful Report

Posted 5 months ago

Hello Marian, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your honest review and are sorry to hear about the issues you encountered. We apologise for the inconvenience caused by the cardboard box of flowers being squashed during transit. We understand how disappointing it must have been to receive damaged flowers. Additionally, we are truly sorry to hear that the roses died immediately as a result of the damage. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Katie

Posted 5 months ago

“This was my experience 1. Communication to me was addressed to the recipient 2. The delivery was left in a safe place which I didn't agree to but I was told this was the agreed safe place. There is no such safe place it was prefabricated because they couldn't be bothered to deliver to the door 3. When I complained they said that the flowers had been delivered but the next email that came back said what is the recipient name and postcode 4. I ordered a large but the bouquet was far too small This company is not interested in high standards just want your money. Don't be fooled as i was.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your willingness to share your thoughts and concerns. We would like to sincerely apologise for the issues you encountered with your recent order. We understand that several aspects did not meet your expectations. Regarding the communication, we apologise for any confusion caused by addressing it to the recipient instead of you. We strive to improve our communication processes, and your feedback will undoubtedly help us achieve that. We also apologise for the delivery being left in a safe place without your consent. It is not our intention to inconvenience our customers in any way. We understand that this was not your desired delivery method and we apologise for any frustration this may have caused. In terms of the inconsistency in our response, we apologise for the confusion caused. We strive to provide accurate and helpful information to our customers promptly, and we apologise for any miscommunication that occurred in this case. Lastly, we apologise for the discrepancy in the size of the bouquet you ordered. We understand that you expected a larger arrangement, and we apologise for any disappointment this may have caused. Warm regards, Rosie

Posted 5 months ago

“I‘m sorry to tell you that the roses in this bouquet lived just for a day. This seems to be strange even for cut roses. My daughter looked very sad.”

Helpful Report

Posted 5 months ago

Dear Claus, thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We would like to extend our sincerest apologies for the disappointment caused by the roses in the bouquet you received. We understand how important it is for the flowers to bring joy and last for a reasonable period of time. We agree with you that the longevity of the roses should have been much better. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“We’ve had the flowers for less than 6 days. We followed the instructions strictly. They were so expensive compared to other flowers we bought off different companies. Not worth it at all. Disappointed.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your valuable feedback and apologise for the disappointment you've experienced with our flowers. We understand your concerns about the longevity of the flowers, especially when following the instructions diligently. We assure you that we take this matter seriously and will investigate it further to ensure such issues are addressed. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 5 months ago

“The flowers turned up in good time and they look great trouble is they look nothing like the ones ordered and where is the other 2/3rds of them? £45 for what I could have bought for less than £10 at a supermarket. So disappointed. I will be seeking a complete refund you can have them back.”

Helpful Report

Posted 5 months ago

Dear James, thank you so much for sharing your feedback regarding your recent experience with Prestige Flowers. We truly appreciate you taking the time to let us know about your disappointment. We sincerely apologise for the inconvenience caused by the flowers not matching the ones you ordered, as well as the missing quantity. This is certainly not the kind of experience we want our valued customers to have. We understand your disappointment, especially considering the price you paid. I have located your order and can see that this has since been resolved and a fresh bouquet has been delivered today. Best wishes, Katie

Posted 5 months ago

“Good collection and easier site for order”

Helpful Report

Posted 5 months ago

Dear Mohammed, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words about our good collection and easier site for ordering are truly appreciated. We hope to continue delivering excellent service and beautiful flowers to you in the future. Thank you again for choosing Prestige Flowers! Best regards, Rosie

Posted 5 months ago

“Very disappointed I will not be ordering from you again. £40 for this?????”

Helpful Report

Posted 5 months ago

Hello Gill, thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We really appreciate your honesty and it's thanks to customers like you that we can continue to improve our services. We are truly sorry to hear that you were left very disappointed with your recent purchase. We understand that paying for something that did not meet your expectations is extremely frustrating, and we apologise for any inconvenience caused. Please could you send us a bird's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Bought the medium June bouquet for my daughter-in-law. Was more like a small bouquet. Nothing like the picture. I’m very disappointed and embarrassed to give these as a present. For the price I would have got more and and better bunch from the supermarket.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent purchase of the medium June bouquet for your daughter-in-law. We truly appreciate your honest review and apologise for any disappointment caused by the size of the bouquet, which did not match the picture. We completely understand your frustration and acknowledge that this was not the experience we wanted for you. We apologise for any embarrassment caused and for failing to meet your expectations. We strive to deliver exceptional products and make every effort to accurately depict the arrangement on our website. To look into this further for you, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“I need to get some flowers to a relative super quick. I'd heard of Prestige flowers, but didn't think that I'd be able to get the flowers I wanted to them in time, not only where Prestige flowers able to help they also offered excellent addtions, like the ability to have free delivery for the next six months for an additional 20p, who does that? Clearly this company, I've taken that offer too and I'm greatful to the team for their help and support. Blooming Great Service :)”

Helpful Report

Posted 5 months ago

Thank you so much, David, for your amazing 5-star rating! We are thrilled to hear that you had such a positive experience with Prestige Flowers. We understand the urgency of getting flowers to your relative and we're delighted that we could assist you in making it happen. Our team takes great pride in providing excellent service and we're glad that this was reflected in your interactions with us. Offering free delivery for the next six months for only an additional 20p is just one of the ways we aim to go above and beyond for our customers. We sincerely appreciate your support and the trust you have placed in us. Thank you again for choosing Prestige Flowers, and we hope to continue providing you with a blooming great service in the future!

Posted 5 months ago

“The flowers arrived on time. They don’t look nice and fresh…. Started withering the next day. Very disappointed as they were for my wife at our 32nd Wedding Anniversary!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time out of your day to provide us with valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who help us identify areas where we can improve our services. We would like to sincerely apologise for the disappointment caused by the condition of the flowers you received. We understand that your 32nd Wedding Anniversary is an incredibly important occasion, and we deeply regret that we fell short of meeting your expectations. It is not in our nature to deliver flowers that are anything less than fresh and beautiful. I can see that our customer service team have responded to your email and is awaiting some images of the bouquet to look into this for you. We hope that this can be resolved! Best wishes, Katie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,357 reviews