Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,343 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would order from anyone else but here nothing like imagine at all spoke to customer service on chat because funny enough the phone lines are off I wish I read reviews first as someone else also complained about the same bunch as I've order as it generally looks nothing like imagine and there just passing it off as its fine and will bud etc I don't see how as Im 3 days the roses will be dead absolute shambles of a company and when what there advertising doesn't even come close to what's received I wish I didn't bother as can see from photos not even close to same”

Helpful Report

Posted 2 months ago

Hello Josh, Thank you for your review. I’m truly sorry to hear about your experience and the disappointment with the flowers. This isn’t the level of service we aim to provide, and I apologise for the mismatch between what was advertised and what you received. If there are any issues with the flowers now, please send us some images and we would be happy to look into this further for you. Best wishes, Katie

Posted 2 months ago

“My daughter ordered me flowers for my birthday. They arrived a day late. It was a rose and lily bouquet and while the Lillie’s have yet to open, the roses were half dead when they arrived. A day later the roses have wilted badly and by the looks of things will need to be discarded tomorrow. Very disappointing.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the inconvenience caused by the late arrival and the poor quality of the roses in the rose and lily bouquet that your daughter ordered for your birthday. We understand how disappointing it must have been to receive wilted roses and we sincerely apologise for this. We strive to provide the highest quality flowers and it is disheartening to hear that we have fallen short in this instance. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Have used this company before and found them to provide beautiful flowers delivered on the date requested.. shall return in the future to order more .”

Helpful Report

Posted 2 months ago

Hello Amanda, Thank you for your kind words and continued support! We're thrilled to hear that you've enjoyed our flowers and timely deliveries. We look forward to helping you with more orders in the future!

Posted 2 months ago

“I ordered some flowers on tue nite for delivery yesterday they turned up and the flowers I received some look like they have wilted a lot and don't look very nice for the money I paid for them. I'm not very happy with them. I asked what can be done and just got told they have a good quality look which I don't think they do.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers you received didn’t meet your expectations. It’s disappointing to hear that they appeared wilted and didn’t reflect the quality you anticipated. We aim to provide beautiful arrangements, and your feedback is crucial. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 months ago

“Web Site over complex and difficult to navigate to place a simple order (too much upselling)”

Helpful Report

Posted 2 months ago

Hello Mike, Thank you for your feedback. We're sorry to hear that you found the website difficult to navigate and experienced too much upselling. Your input is valuable, and we'll work on simplifying the ordering process for a smoother experience. If you have any further suggestions, we'd love to hear them!

Posted 2 months ago

“Scammers and thieves. Take your money don’t deliver anything and then don’t give it back to you. Do not use this company.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m really sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. We take such concerns seriously and would like to resolve this issue. Please contact us directly so we can address your situation and work towards a resolution. Warm regards, Rosie

Posted 2 months ago

“Hi, I wouldn’t use you’s again as it was a stressful time once I ordered the flowers to be delivered on Monday 9th September I recieved tracking from Royal Mail telling me flowers would be delivered on Tuesday 10th September I emailed you and then phoned first thing Monday morning and you were not in the least bit helpful so I won’t recommend or use your service again Also flower were very poor in quality and certainly not large as stated”

Helpful Report

Posted 2 months ago

Hello Barbara, Thank you for your review. We’re truly sorry for the inconvenience and stress caused by the delivery issues and the quality of the flowers. It’s disappointing to hear that our service did not meet your expectations, and we regret that we weren’t able to resolve the issue effectively. I can see from the tracking that your order was delivered on the 9th as requested. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“We placed the order in good faith that the flowers for this special occasion would arrive on the day requested - and Prestige Flowers failed !!!!! So disappointing and I would not recommend anyone to use this service - they don't do what is says in the website info - misleading to say the least. This is the first and last time I will use Prestige Flowers!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re truly sorry to hear about the delivery issue and understand your disappointment, especially for such a special occasion. This is not the standard of service we aim to provide, and we regret that we didn’t meet your expectations. Your feedback is important, and we will investigate this matter further. Warm regards, Katie

Posted 2 months ago

“Regret to advise I had a really poor experience with Prestige Flowers. Bought an expensive bouquet for my wife for our wedding anniversary. Upon delivery, the flowers looked really tired but I gave them 3 days to bloom but they never did. Contacted customer service but was told no refunds after 3 days. Really poor. Was offered a measly £10 credit off my next purchase but that is unlikely to ever be taken up. AVOID this firm!”

Helpful Report

Posted 2 months ago

Hello Brett, Thank you for your review. We’re truly sorry to hear about your experience and for any disappointment caused, especially on such a special occasion. This is not the level of quality or service we strive for. We understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Great service, very professional!”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for your wonderful feedback! We're glad to hear you had a great experience with our service. We strive to maintain professionalism and appreciate your support!

Posted 2 months ago

“Always get my flowers from Prestige when I need flowers delivered.. my go to place past few years fantastic service and the flowers always last well 💐”

Helpful Report

Posted 2 months ago

Hello Keira, Thank you so much for your continued support over the years! We're thrilled to be your go-to place for flower deliveries and are happy to hear that our flowers and service have consistently met your expectations. We look forward to serving you again soon!

Posted 2 months ago

“Genuinely flabagasted by the fact this company have charged over £40 for a bunch of flowers and claim this is a large bunch!! This is the equivalent size to flowers I would buy for £10 in the supermarket. The images and false advertising of the sizes is absurd. I wish I had read the reviews beforehand, will not be buying again and will ensure I tell as many people as possible to avoid this scam of a company.”

Helpful Report

Posted 2 months ago

Hello Christie, Thank you for your review. We’re very sorry to hear about your disappointment and understand your frustration. This is not the experience we aim to provide, and we take your feedback seriously. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Such an easy website to navigate and order, and a wonderful selection of gifts as well as flowers, Thank you”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you for your lovely review! We're so glad you found the website easy to use and enjoyed our selection of gifts and flowers. We appreciate your kind words and look forward to serving you again!

Posted 2 months ago

“The ordering process and selection were both very good, I will be ordering again in the future!”

Helpful Report

Posted 2 months ago

Hello Michael, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the ordering process and selection. We look forward to serving you again in the future!

Posted 2 months ago

“At first we were very sad about the service we received. Now just can stop laughing at the sorry excuse that they sent over. In the words of my mother in law -“I wouldn’t pay £15 for them from the services “ 😂😂😂😂 customer services saw the pictures and said they looked fine 😂😂😂😂😂 so that’s that then 😂😂😂😂 obviously no choice but trading standards, so while the paper work is annoying I appreciate not everyone has the money to be able to laugh at being conned. They really should be ashamed- they are not even bothered. Watch them reply, tell me they are sorry I’m disappointed and then do absolutely nothing to rectify.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and the disappointment it caused. This is not the level of service we strive to provide, and we understand how frustrating this must be. If this has not been resolved, please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 2 months ago

“Very dissatisfied, I bought a gift set and when it was delivered 2 items where missing from the package. Called customer service and they told me that they are going to contact the packing company and tell the to send the rest of the items. Probably the workers don't understant that you try to make someone happy , when you offer a gift and when you don't receive the service you expect you feel bad. And it was no emphaty from the the person wich answered my phone...big company a lot of stars on Reviews but I don't think they are real.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m very sorry to hear about the missing items from your gift set and the lack of empathy you experienced. This is not the level of service we aim to provide, and I understand how disappointing this must be, especially when you’re trying to make someone’s day special. I will feed this back to the appropriate departments to ensure this does not happen again. Warm regards, Tom

Posted 2 months ago

“It was the strangest experience I have ever had buying flowers. I ordered a £50 bouquet for my mother. Something happened with the website, meaning the address came up with my address and my mum's postcode. Found out from a message from royal mail - called to ask prestige for help, they said they would not do anything - not even call the carrier. Flowers arrived a day late to the wrong address. They are in a sorry state and not close to £50 - A few sad-looking carnations and a lilly. Customer services were delighted to tell me they would do nothing. The 100% customer service guarantee means less than nothing. When shown a picture, I was told they are the right size without asking for a measure or to be held against something for scale. When asked if the glitch with the address had happened before, I was told, no, never, which is a strange response off the bat without checking. Im guessing they have grown too quickly and cant handle the orders. Utterly bizzare”

Helpful Report

Posted 2 months ago

Hello Dr McCarthy, Thank you so much for taking the time to leave a review and share your experience with us. I’m genuinely sorry to hear about the issues you faced with your order. It’s clear that the experience was far from satisfactory, and I understand your frustration with the address issue and the condition of the flowers. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! I will feed this back to the appropriate departments. Warm regards, Tom

Posted 2 months ago

“Ordered flowers for my girlfriends bday couple days in advance and paid extra for early delivery which I regret Because it arrived a day after her bday flowers looked lifeless also. False advertising if I ever saw one nothing ,,prestige,, about this company. Id love a refund instead of copy paste apology response as evidently you do nothing to fix the problem regarding previous reviews.”

Helpful Report

Posted 2 months ago

Hello Sebastian, Thank you for taking the time to leave a review. I’m truly sorry to hear about the issues with your order and that it arrived late and in poor condition. This is not the experience we strive to provide, and I understand your frustration. I assure you that we carefully review and address all feedback in detail. While some negative reviews may highlight similar issues, we are actively working to improve our service based on this feedback. This is why some responses may seem similar—they reflect our ongoing efforts to address common concerns and enhance our service. I can confirm they are not copy-and-paste responses. Please contact us directly at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can address the issue. Best wishes, Ellie

Posted 2 months ago

“Tiny, tired set of flowers, just 12 stems. No plant food. Box stuffed full of advertising leaflets with card hidden beneath them all. Dreadful value”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m sorry to hear about your experience and the disappointment with the flowers. It’s concerning to know that the bouquet did not meet your expectations and that the presentation wasn’t as it should be. I can see that our customer service team is looking into this for you. Best wishes, Katie

Posted 2 months ago

“Really small ‘large’ bouquet. One of the flowers in the bunch already turning yellow and wilted. Two days later yellow roses dying and the whole bunch looks like it’s well over a week old. Very disappointing bouquet for a special birthday surprise. Not allowing me to upload photos of half dead roses which is annoying.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m really sorry to hear about your experience with the bouquet. It’s disappointing to know that the flowers did not meet your expectations and that some were already wilting. We strive to ensure our bouquets are fresh and vibrant, and it’s concerning to hear that this was not the case. I have contacted you directly via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,343 reviews