Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,726 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always enjoy sending Prestige Flower and gifts with the flowers , Always great prices as well . The ones I've just sent are for my Daughter whom is turning 30 they always make her smile . She is unfortunately working on her birthday this year so they will put a big smile on her face . Thank you for great flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful 5-star review! We’re so glad to hear that you enjoy sending our flowers and that they bring a smile to your daughter, especially on her special day. Thank you for choosing Prestige Flowers! Best wishes, Katie

Posted 1 month ago

“Flowers not delivered”

Helpful Report

Posted 1 month ago

Hello Louise, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your flowers were not delivered as expected. We understand how important it is to receive gifts on time, and it’s disheartening to know we let you down. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 month ago

“I ordered a card with the flowers. It was fine and just as I designed it. However, the flowers are not what was in the picture advertised on the website. Many of these flowers grow in the grass outside. It's deceiving. I could have bought a much better bunch of flowers from the supermarket for much less money. They don't look fresh in the picture because I am visiting my mum one week later. But that's not the point at all. The bouquet ought to be much better than this. I've taken a picture and I have also tried to upload the actual picture of my bouquet but for some reason it's not working.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts with us. I'm genuinely sorry to hear that the bouquet you received did not match your expectations based on what you saw on our website. It’s never our intention to mislead our customers, and I understand how disappointing it must be to feel let down, especially when you were looking to brighten your mum's day. We strive to provide quality products and I appreciate your feedback regarding the flowers. Your experience is important to us, and I will ensure your comments are forwarded to the relevant team for review. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 month ago

“Definitely do not use unless you are prepared to be let down by delivery (Royal mail) My order wasn't delivered and sent back leaving me in a position where i had to order from another place for same day delivery which obviously left me well out of pocket .”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm truly sorry to hear about the delivery issues you experienced, and I understand how frustrating this situation must have been for you. We strive to ensure timely and reliable service, and it's disappointing to know we fell short in your case. I can see that the first line of address was missing. We do rely on customers to provide us with the correct details. Best wishes, Ellie

Posted 1 month ago

“The flowers are lovely the added bonus of a gift is great and a very easy to use website, what more can I say Thank you.”

Helpful Report

Posted 1 month ago

Hello Jacqueline, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you loved the flowers and appreciated the added bonus of a gift. It’s great to know our website was easy for you to use! Best wishes, Katie

Posted 1 month ago

“Flowers were delivered on time hence the one star. They look appalling! Nothing like the picture. seven roses, lilies totally closed and very little greenery. They look embarrassing - sent as a birthday present.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm sorry to hear that the flowers you received did not meet your expectations and that they were not representative of what you hoped to send. We understand how important presentation is, especially for a birthday gift. I have contacted you via email. Best wishes, Ellie

Posted 1 month ago

“Came on time as delivery stated but opened box and 4 flowers in there”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback with us. I'm sorry to hear that your delivery included only a few flowers. We aim to provide beautiful and complete arrangements, and I understand how disappointing it must be to receive less than expected. I have located your order and reached out via email to look into this for you. Best wishes, Ellie

Posted 1 month ago

“I can't say enough about this company. Found them by chance last year for a birthday bouquet for mum in the UK and the flowers were gorgeous. Just sent again for this year's birthday and mum said by far the most beautiful bouquet she's ever received. Couldn't come up with one negative about Prestige Flowers. Client for life.”

Helpful Report

Posted 1 month ago

Hello Gina, Thank you so much for your incredible 5-star review! We're absolutely thrilled to hear that you found us last year and that we've been able to bring such joy to your mum on her special birthday. Knowing that she considers our bouquet to be the most beautiful she's ever received truly warms our hearts. We appreciate your loyalty and look forward to continuing to serve you in the future! Best wishes, Katie

Posted 1 month ago

“Dreadful service. We were expecting a wonderful delivery of flowers and other gifts and spent nearly £200. The was an error with the address and instead of making contact to rearrange the delivery to the correct t address the courier return to base. The company refused to re deliver and offered a pathetic £25 for a new order. Shameful service. They have ruined my daughter’s birthday. Avoid!”

Helpful Report

Posted 1 month ago

Hello Maria, Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you faced with your delivery. It’s upsetting to know that this situation affected your daughter’s birthday celebration, and I can understand your frustration. Unfortunately, we do rely on customers to provide us with the correct details as we advise on the website. We aim to provide the best service possible, and it's disappointing to hear we fell short. Please know your feedback is important, and we will use it to improve our processes. Best wishes, Katie

Posted 1 month ago

“Waste of money sent some flowers for a birthday and looked nothing like the picture”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that the flowers you sent for the birthday celebration did not match your expectations. We strive to capture the beauty of our arrangements in our images, and it’s disappointing to know we didn’t deliver that experience this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Lovely arrangement very fresh”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely 5-star review! We’re so pleased to hear that you enjoyed the fresh arrangement. Best wishes, Tom

Posted 1 month ago

“Disappointed with my order Nothing like as picture too dry spending £41 what a waste”

Helpful Report

Posted 1 month ago

Hello Mariam, Thank you for your review. I’m really sorry to hear that your order did not meet your expectations. It’s always disheartening to know that our customers feel let down. We strive to reflect the quality shown in our pictures, and I apologise that we fell short this time. Thank you for your feedback, and we’ll certainly take it into consideration as we work to enhance our services. I have also reached out via email. Best wishes, Ellie

Posted 1 month ago

“It is nothing like the picture so disappointing”

Helpful Report

Posted 1 month ago

Hello Michael, I’m really sorry to hear that the flowers didn’t meet your expectations and didn’t match the picture. We aim for our arrangements to reflect what you see online, and it’s disappointing to know we missed the mark this time. Thank you for your feedback, and we will certainly take it into account as we strive to improve our services. Best wishes, Kaite

Posted 1 month ago

“Good website and easy to understand after a short view/browse of what is available. Looking forward to seeing the delivered goods.”

Helpful Report

Posted 1 month ago

Hello Roger, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our website easy to navigate. Your anticipation for the delivered goods truly excites us! We can’t wait to impress you with what’s coming your way. Looking forward to serving you again soon! Best wishes, Tom.

Posted 1 month ago

“Avoid at all costs. Ordered a large bouquet as a surprise for my wife, what actually arrived was an absolute disgrace. Bearing in mind said bouquet cost me just shy of £50, I could've bought better for a tenner in Aldi. The customer service after complaining was equally as bad. I would never use this company again, in fact I am considering contacting trading standards. Zero out of five 😡”

Helpful Report

Posted 1 month ago

Hello Jamie, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how disappointing this must be for you. Our goal is to provide beautiful arrangements and excellent service, and we regret that we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Tom.

Posted 1 month ago

“Everything is clear and extra gifts are helpful”

Helpful Report

Posted 1 month ago

Hello Natalia, Thank you for your fantastic 5-star review! We’re thrilled to hear that everything was clear and that you found our extra gifts helpful. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations. We look forward to serving you again soon! Best wishes, Katie

Posted 1 month ago

“Very disappointed with the flowers delivered as they were not the ones I ordered!! Although they did arrive on the correct day.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that the flowers delivered were not as you expected, even though they arrived on time. We understand how important it is to receive exactly what you ordered, and we strive to ensure that our customers are satisfied. I have reached our via email to look into this and hopefully come to a resolution. Best wishes, Ellie

Posted 1 month ago

“The presentation of the flowers in a closed box led to a wilted look on delivery . I did not understand that Royal Mail would deliver as a package rather than an open bouquet from a florist. The receiver was not impressed with her gift .”

Helpful Report

Posted 1 month ago

Hello, I’m really sorry to hear that the flowers arrived in less-than-ideal condition. The presentation in a closed box can sometimes affect their freshness during delivery, which is certainly not what we aim for. I understand your disappointment, especially when it comes to gifting. Thank you for your feedback, and we appreciate your patience as we work on improving our services. Best wishes, Kate

Posted 1 month ago

“Liars. Didn't deliver my flowers on the day specified THE BIRTHDAY!!!!! Then lied about why trying to put the blame on me ffs! DO NOT USE THIS COMPANY I'm in contact with the ombudsman and a solicitor!!!!!!! I WILL be taking this right to the top!!!!!!”

Helpful Report

Posted 1 month ago

Hello Robert, I'm genuinely sorry to hear about your experience with your order. It’s upsetting to learn that it did not arrive as planned, especially on such an important occasion. We certainly do not intend to put any blame on you and appreciate your feedback. Best wishes, Ellie

Posted 1 month ago

“Roses were delivered to my daughter. Out of the five roses that were in the bouquet two of them were so flaccid that they had wrinkled petals and a texture of old lady skin. I reported this problem immediately that they arrived and I’ve just been told they were fine. Do not use this company they tell you that dead flowers are good quality. The two roses lasted two days before they wilted with all their petrol is off.”

Helpful Report

Posted 1 month ago

Hello Amelia, I’m truly sorry to hear about your experience with the roses sent to your daughter. It’s disheartening to know that they arrived in less-than-acceptable condition, and we appreciate you bringing this to our attention. We strive for quality in every bouquet and clearly, we fell short here. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so I can look into this for you. Best wishes, Ellie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,726 reviews