Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,350 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.5

Based on 270,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister's flowers were left on her doorstep and wilted in the sun - They were completely dead within 72hrs despite efforts to revive them. Delivery tracking was incorrect stating "left in porch" which was impossible as my sister doesn't have a porch. The worst part was Prestige customer services response. "James" told me that Prestige aren't responsible for delivery by Royal Mail. Despite telling me that they are supposed to leave the flowers somewhere safe/sheltered or a calling card for redelivery, he was completely uninterested in the fact that the tracking was fabricated and that the flowers were dead. I won't use Prestige again and I highly recommend choosing another company that has more control over their delivery system.”

Helpful Report

Posted 4 months ago

Dear Amanda, thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate it and sincerely apologise for the unfortunate situation you encountered. We are extremely sorry to hear that your sister's flowers were left on her doorstep and wilted in the sun, resulting in them being completely dead within 72 hours. We understand how disappointing and frustrating this must have been for you and your sister. Additionally, we sincerely apologise for the incorrect delivery tracking information stating that the flowers were left on a porch. This is certainly not the level of service we strive to uphold. We are deeply sorry for the unsatisfactory response you received from our customer service representative. I will feed this back to the relevant team members. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 4 months ago

“Please please do not use these if you want to surprise your partner as delivery never arrived I paid extra for a before a 1pm delivery . Agents on chat said not there fault if goods dont arrive . Absolutly no help please avoid at all costs . Re delivery for flowers next day is no help to anyone. I have a very disappointed wife , Best advice is go to your local florist dont use internet ........”

Helpful Report

Posted 4 months ago

Hello Martin, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have checked the tracking link and I can see that delivery was attempted as requested. However, there was no answer. As this is a special delivery service, Royal Mail do require a signature for this delivery. Warm regards, Tom

Posted 4 months ago

“I paid for premium delivery and the flowers arrived two days late and long nothing like the photo online. Not happy”

Helpful Report

Posted 4 months ago

Hello Christine, Thank you for your review. We are sorry to hear that your order was not delivered as requested. I can see that the order was placed after the cut-off, so this was sent on the next available date. We also apologise for any disappointment caused by the bouquet itself. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Rosie

Posted 4 months ago

“Very disappointing company. Rose/lily bunch as I feel I can't call it a bouquet. It's ment to be medium. The large bunch again is not a bouquet its same size as medium. Had broken flowers upon delivery box wasn't even damaged so it's not royal mail at fault. They offered insult of £10 credit but I will not be ordering again. I will go to florist.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and openness in sharing your thoughts. We would like to sincerely apologise for the disappointment you encountered with our rose and lily bouquet. We understand that it did not meet your expectations. Furthermore, we are truly sorry for the broken flowers upon delivery. We assure you that this is not the standard of quality we strive to deliver, and we deeply regret the inconvenience caused. Please rest assured that we will investigate this matter further to prevent any recurrence in the future. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Terrible service. I chose next day delivery for an anniversary occasion. 48 hours later the flowers are still out for delivery and not reached the intended party. No point in sending dead flowers days later after paying a premium. Occasion is done. No refund offered. Will not use again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We sincerely appreciate your feedback and we apologise for any inconvenience caused by the delayed delivery and the condition of the flowers upon arrival. We understand the importance of timely delivery, especially for special occasions such as anniversaries. We deeply regret that your flowers were not delivered as promised, and we acknowledge that this has impacted the significance of your occasion. Once again, we are grateful for your feedback. Best regards, Prestige Flowers

Posted 4 months ago

“Absolutely awful. Photos advertised are absolutely nothing like what is received, the “100% satisfaction guarantee” is complete lies and the fact that they don’t allow reviews or even visibility of other comments on social media speak volumes. Read ‘mentions’ of them via their Facebook Page and you’ll see an abundance of disgruntled, disappointed customers…”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and apologise for the issues you encountered. We are sorry that the photos advertised did not accurately represent the product you received. We understand how disappointing this must have been for you. Regarding your concern about the lack of reviews or visibility of other comments on our social media platforms, we understand your frustration. We constantly strive to provide transparent customer experiences and take your feedback seriously. We will review our policies and explore ways to address this issue effectively. Thank you once again for bringing this to our attention. We assure you that we will learn from this and take the necessary steps to enhance your future experiences with us.

Posted 4 months ago

“Lovely Flowers, good service and a web site which is easy to follow.”

Helpful Report

Posted 4 months ago

Dear Karen, thank you so much for leaving us a fantastic 4-star rating! We really appreciate your kind words and are thrilled to hear that you had a great experience with Prestige Flowers. We're glad you found our website easy to navigate and that you enjoyed our lovely flowers and excellent service. Your satisfaction is our top priority, and we look forward to serving you again soon. Best regards, Prestige Flowers

Posted 4 months ago

“I am a bit disappointed in the bunch of flowers sent for my friends birthday. I paid extra for a large bunch so that is was nice and full. The bouquet I chose was full and had a lovely variety of colours and sadly the photo of the bunch I got looked very plain. Didn't really look that great if I'm honest.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and we apologise for any disappointment caused by the bunch of flowers you received for your friend's birthday. We understand how important it is for the bouquet to be nice, full, and beautifully arranged, especially when you have paid extra for a large bunch. We apologise that the bouquet did not meet your expectations and looked plain compared to the photo you had chosen. Once again, we truly appreciate your feedback and we apologise for any inconvenience caused. Warm regards, Rosie

Posted 4 months ago

“Quick &easy to do, with me being old school! Many thanks. Gina Ross”

Helpful Report

Posted 4 months ago

Dear Gina, Thank you so much for giving Prestige Flowers a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that your experience with us was quick and easy, even for someone who considers themselves old school. Your feedback means a lot to us and we are grateful for your support. Warmest regards, Prestige Flowers

Posted 4 months ago

“My friend loved the flowers she received”

Helpful Report

Posted 4 months ago

Dear Nicola, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. Thank you again for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Katie

Posted 4 months ago

“Excellent service, excellent flowers and excellent delivery!”

Helpful Report

Posted 4 months ago

Thank you so much, Alex, for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience with our service. We take great pride in providing top-notch flowers and ensuring excellent delivery to our valued customers like you. Thank you once again for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 4 months ago

“Apart from one delivery not as I expected everything else excellent I reported to them Royal mail let them down on my last order by a day thankfully was not a special occasion but could have been a Birthday or Funeral so not good. Think they should like Inter flora say how many flowers in each Bouquet as some people possibly could only be able to have the standard and would like to know. My Main annoyance is the great Free delivery for an extra 6.99 last some months which is Brilliant no P&P which means I have sent more flowers than ever but I received 16th July email telling me my date was running out 24th July and press on this link to renew you cannot no link ordered yesterday and today no link spoke to them it can only be renewed after it runs out I asked then why are you telling me weeks before why can't the computer just renew for the new day after finish Date what was the point with the email every other membership I have can be renewed while still active they just put new date on it. they run the risk of people going to other suppliers with less P&P I dont order massive amounts so perhaps look at total cost over all but the theory behind this was a great one rethink IT modern update perhaps,”

Helpful Report

Posted 4 months ago

Dear Edith, thank you so much for taking the time to rate Prestige Flowers with four stars. We appreciate your feedback and are glad to hear that most aspects of your experience with us were excellent. We sincerely apologize for the delivery that didn't meet your expectations, and we appreciate you reporting it to us. We understand the importance of timely delivery, especially for special occasions like birthdays or funerals. Regarding the number of flowers in each bouquet, we will definitely take your suggestion into consideration. We understand that some customers may prefer to know the quantity of flowers in the standard bouquet, as it might make their decision-making process easier. We apologize for the confusion regarding the renewal of the free delivery membership. Our current system requires the membership to fully expire before it can be renewed. We understand that this can be frustrating, especially since other memberships can be renewed while still active. We will consider your feedback and explore ways to improve our renewal process. Our aim is to provide a seamless and hassle-free experience for our valued customers like you. Thank you for being a loyal customer and for your continued support. We appreciate your understanding and feedback, as it helps us to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out to us. Best regards, Prestige Flowers

Posted 4 months ago

“Bought from a shop, I suspect the flowers I sent would cost circa 12 pounds. 15 pounds Max . Delivery cost was 45 pounds . I’ll think twice in future .”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Lots of beautiful flowers to choose from & the website was so easy to navigate, even from Australia !”

Helpful Report

Posted 4 months ago

Dear Megan, thank you so much for giving Prestige Flowers a fantastic 5-star rating! We truly appreciate your kind words and support. We are delighted to hear that you found our website easy to navigate, even all the way from Australia! Thank you once again for your positive review. We look forward to serving you in the future! Best regards, Rosie

Posted 4 months ago

“Disappointed. Ordered flowers as a thank you to a neighbour from a group of us. We picked what we thought looked like a lovely bunch (going by the picture on the website) when they arrived they certainly didn't look like £27.49 PLUS £5.99 postage worth of flowers......would have been better (and cheaper) to buy a few bunches from a supermarket and done them ourselves sorry....”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. We sincerely apologize that the flowers you received did not meet your expectations. We strive to provide beautiful arrangements that reflect the value of your purchase, and we're sorry to hear that we fell short in this instance. Your comments are important to us, and we would like to make it right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Flowers are beautiful, service is excellent with updates on delivery and delivery on time. Would highly recommend!”

Helpful Report

Posted 4 months ago

Dear Catherine, thank you so much for your fantastic 5-star rating and your kind words about Prestige Flowers! We are thrilled to hear that you find our flowers beautiful and that our service has met your expectations. We pride ourselves on providing excellent service and ensuring that our customers are kept updated on their delivery status. Punctuality is one of our top priorities, and we're glad to know that we have delivered your flowers on time. Your recommendation means the world to us, and we truly appreciate your support. Should you ever need flowers in the future, we would be more than happy to assist you again. Thank you once again for choosing Prestige Flowers. Warm regards, Rosie

Posted 4 months ago

“*AVOID* Absolutely bunch of crooks of a company, do not use. After paying £60 my Flowers arrived on the 4th day when ordered for next day delivery. Was told I had to wait for 72 hours as per their T&C's for them to turn up which I did. Turned the flowers away on the 4th day to be returned as they had been thrown around with no water for 4 days and were all dying. Had a reply today to say I won't be refunded as I didn't accept 4 day old flowers for my special wedding anniversary that was missed. Absolute disgrace of a company, do not ever waste your time or money just to be robbed. Wished I had read all the disgraceful reviews on Google of this terrible company. Sadly I can't give minus stars as they definitely deserve it.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the delay in the delivery of your flowers and the condition in which they arrived. This is certainly not the level of service we strive to provide to our valued customers, and we understand how disappointing it must have been for such a special occasion as your wedding anniversary. We are truly sorry that our response regarding the refund did not meet your expectations. I can see that a replacement bouquet has since been arranged. Warm regards, Rosie

Posted 4 months ago

“Honestly will never ever order from prestige flowers again. Over £35 spent on these flowers and they look nothing like the picture they don’t even fill half of the basket! Apparently they see nothing wrong and it’s good value for money. Shame considering these were a gift!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We appreciate your honesty and value your thoughts on our products. We would like to sincerely apologise for not meeting your expectations with the flowers you received. We understand your disappointment, especially when these were meant to be a gift. This falls short of the high standards we aim to deliver. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Thought I was buying a bunch of flowers for £49.99. Actually it cost over £66. Not a great fan of being made a fool of. I'll not be rushing back.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are very sorry for any disappointment caused on this occasion. Since you selected a large size, there is an extra cost of £10.00. Additionally, we have a delivery charge of £5.99, which we strive to make as clear as possible. I apologise if this information was missed or unclear. Warm regards, Katie

Posted 4 months ago

“3 days late for a birthday delivery, flowers probably sitting in a warehouse for 3 days so they are all wilted. No respond, no refund. Is this even a legitimate company? Buyer beware…thank goodness I use Amex so there’s consumer protection”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your valuable input and sincerely apologise for the issues you encountered. We are truly sorry for the delay in delivering the flowers for the birthday occasion. We understand how important it is for gifts to arrive on time, especially for such special occasions. We deeply regret any disappointment or inconvenience this may have caused. I can see that our customer service team has responded to your email and is awaiting your reply. Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,350 reviews