Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,945 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 270,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received chocolate hamper as a gift. I think the chocolate hamper for the most part is very cheap quality. I really enjoy chocolate and this tasted so badly half of it went in the bin. The truffles are hard pieces of cheap chocolate for example. I would recommend going elsewhere, for example a chocolatier somewhere with the word hotel in the name. Photo upload won't work for some reason...”

Helpful Report

Posted 3 months ago

Hello, I'm very sorry to hear that you were disappointed with the chocolate hamper you received as a gift. We strive to offer quality products, and it’s unfortunate that this didn’t meet your expectations. Your feedback is really valuable, and we’ll make sure it’s passed on to our team for review. Warm regards, Rosie

Posted 3 months ago

“A good range of bouquets available, with a prompt service, and good reports by the recipients. Would prefer delivery charge to be more easily viewed on the site as you only seem to discover this when you get to checkout. I put delivery charge in the site search engine to check it before ordering and it didn't come up. Thanks for your service”

Helpful Report

Posted 3 months ago

Thank you for your positive feedback! We’re glad to hear you enjoyed our range of bouquets and that the recipients were pleased with their flowers. We appreciate your suggestion regarding the delivery charges. Your input is valuable to us, and we will work on making this information more accessible on our site. Thank you for your support, and we look forward to serving you again!

Posted 3 months ago

“Very disappointed. I ordered a bouquet of flowers for delivery to my younger sister who turned 60 on 29 September, choosing her big birthday as the delivery date. The flowers weren’t delivered and when I phoned customer services on 30 September I was basically told that the date asked for delivery was a “requested” and not a “guaranteed” date and was advised that as explained in booking T&C’s, there is a three day window for delivery. I was advised that the flowers will be delivered on 1 October by Royal Mail. Fortunately I was able to send a photo of the flowers to my sister although this was of little consolation. I chose to send a bouquet because of the substantial distance that my sister lives from me. Customer services were very apologetic but also pretty unhelpful. This is the first time I’ve used Prestige, doubt there will be a next time!”

Helpful Report

Posted 3 months ago

Hello Michael, Thank you for taking the time to leave a review. I’m very sorry to hear about your experience, especially for such an important occasion. We understand how meaningful it was for you to have the flowers delivered on your sister’s 60th birthday, and I apologise that we weren’t able to meet your expectations. While our customer service team did their best to explain the delivery process, I understand that it didn’t resolve the disappointment. We truly appreciate your feedback and will use it to improve both our delivery and communication standards moving forward. Warm regards, Tom

Posted 3 months ago

“Flowers were wilting roses were old and browning off not worth the cash should’ve gone to Sainsbury’s”

Helpful Report

Posted 3 months ago

Hi Stuart, Thank you for your review. I'm truly sorry to hear about the condition of the flowers you received. Roses should arrive fresh and beautiful, and it's disappointing that this was not the case for you. We understand your frustration and regret that the bouquet did not meet your expectations. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“First class service Flowers and card are beautiful”

Helpful Report

Posted 3 months ago

Hello Robert, Thank you so much for your kind words! We're thrilled to hear that you loved the flowers and card. Providing first-class service and delivering beautiful arrangements is what we strive for, and we're glad we could meet your expectations. We look forward to serving you again in the future!

Posted 3 months ago

“Very very small bouquet for the standard. Nothing like the images shown. Approximately 11 stems for £25 is extortionate. I would have been better going to a supermarket. Contacted customer services to be told that the bouquet I recieved is correct and up to their standard. Won't be ordering from here again and will ensure I spread the word to avoid other people being disappointed. This review also conveniently doesn't let me upload photos.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm very sorry to hear that you were disappointed with the size and quality of the bouquet you received. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“If you could see the flowers I received, you would be ashamed. The tops of the outer petals on the roses were brown and wrinkled and the greenery was not attractive. I shall not be buying from you again,even at half the price. Could have done so much better at Tesco's.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the poor condition of the flowers you received. This is not the standard we aim to provide, and I completely understand your disappointment. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Very disappointed with the VINTAGE MAPLE (DD250904) bouquet ordered as a gift, arrived with lots of broken heads and is sparse in a vase - certainly not the beautiful image shown in the picture. Won't be ordering from here again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m really sorry to hear that the Vintage Maple bouquet didn’t meet your expectations, especially as it was intended as a gift. The condition you described is certainly not what we aim to deliver, and I understand your disappointment. I have lcaoted your order and can see that our team have responded to your email and awaiting your reply to look into this for you. Best wishes, Tom

Posted 3 months ago

“I paid extra for a large bouquet of flowers, and appear to have only received a quarter of what the photo showed. The quality is also less than what I’d get at a petrol station. Very unhappy with them, and will not be using prestige again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear that the bouquet you received did not meet your expectations, especially after paying extra for a larger arrangement. This is not the level of quality or service we strive for. I have located your order and can see a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 3 months ago

“Have been using Prestige flowers for a few years now. Have never been disappointed or let down. Quality is always good. Prices reasonable”

Helpful Report

Posted 3 months ago

Thank you so much for your continued support over the years! We’re thrilled to hear that you’ve consistently been happy with our quality and service. Your loyalty means the world to us, and we truly appreciate your kind words.

Posted 3 months ago

“I ordered some flowers to be delivered on my best friends birthday yesterday they still havnt arrived and she’s away now for a few day!! The tracking just says they are in transit but to be honest after reading the reviews now and how bad they are I’d rather not have them delivered at all 😡😡”

Helpful Report

Posted 3 months ago

Hello Anne, Thank you for taking the time to leave a review. I'm so sorry to hear about the delay with your flower delivery, especially for such an important occasion. This is not the service we aim to provide, and I completely understand your frustration. If there are any issues with the flowers upon delivery, please send us some photos and we would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“Easy to order and lovely flowers”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We’re thrilled to hear that you found our ordering process easy and that you loved the flowers. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Posted 3 months ago

“Received roses and lilies. Looked beautiful on the arrival day. One rose died next day and the rest 1 day later. All not lost as I waited for the lilies in bud to bloom but they never did and just died.very sad as a relation had spent a lot of money on these and i did not have the heart to tell her. Very bad. Please do not buy. Go to a reputable florist instead.”

Helpful Report

Posted 3 months ago

Hello Sarah, Thank you for your review. I’m truly sorry to hear about your experience with the roses and lilies. It’s disheartening to know that they didn’t last as expected, especially since they were a gift from a loved one. We strive for quality, and it’s clear we fell short in this instance. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“Order supposed to be delivered by 10am turned up at 1:30 pm. Crushed and half dead. Looked like had been rammed in box. Went straight in bin. But thought I would share, so people can judge against how advertised.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. I sincerely apologise for the experience you had with your order. It’s unacceptable that your flowers arrived late and in poor condition, and I understand how disappointing this must have been. We appreciate you bringing this to our attention, as it helps us improve our services. Warm regards, Rosie

Posted 3 months ago

“Dreadful flowers! Paid £33 for a bunch of flowers that looked like a reduced to clear bunch from the petrol station. Would strongly recommend you go elsewhere as the bunch I bought were an embarrassment.”

Helpful Report

Posted 3 months ago

Hello Adrian, Thank you for your review. I’m really sorry to hear about your experience with the flowers you received. It’s disappointing to know that they did not meet your expectations and didn’t reflect the quality we strive to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Biggest waste of money first time i have bought off you and will be the last time …”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with your purchase. It’s disheartening to know that we didn’t meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“My item was not delivered and sent back to sender, if you cannot deliver today, i will expect a full refund. Thank you”

Helpful Report

Posted 3 months ago

Hello John, Thank you for your review. I’m very sorry to hear about the delivery issue with your order. This is not the experience we want our customers to have, and I understand your frustration. I have contacted you directly via email. Best wishes, Ellie

Posted 3 months ago

“Very disappointed in these. Firstly, the flowers were no where near the quality or standard or size of other florist delivery companies. This was for our anniversary. The flowers didn't even last a week. The bunch was small and I had paid £45 for the largest bunch. Absolutely awful. Secondly, I emailed customer service and they just had a whole bunch of delay tactics. They asked for photos which I sent through. Then they asked if I could send them through individually as their system couldn't cope! They finally came back and said that this was the large bunch! Seven red roses and 4 lillies. Seriously? No different to the small bunch then. I cannot advice people more strongly never to use this company. This is the first and last time I will ever use Prestige Flowers. I will go back to Interflora and M&S whom I know I can trust and who deliver good quality, value for money flowers.”

Helpful Report

Posted 3 months ago

Hello Brian, Thank you for your review. I’m truly sorry to hear about your experience, especially since it was for such a special occasion. We strive to provide high-quality flowers and excellent customer service, and it’s clear we fell short this time. I appreciate your detailed feedback about both the quality of the flowers and the challenges you faced with our customer service. I understand how frustrating this must have been, and I apologise for any inconvenience caused. Warm regards, Rosie

Posted 3 months ago

“Really disappointed with the flowers, nothing like the picture, paid £30 and look more like a £10 bunch fro a supermarket”

Helpful Report

Posted 3 months ago

Hello, We’re really sorry to hear that you were disappointed with the flowers and that they didn’t meet your expectations. This isn’t the experience we aim to provide, and we understand how frustrating it must be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, and we’d be happy to look into this and make it right for you. Best wishes, Katie

Posted 3 months ago

“Came in good time and are very nice but would expect more for the money. I'm disappointed that these flowers would have been more than 50% cheaper from Waitrose.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. While we’re glad to hear the flowers arrived on time and you found them to be nice, we’re sorry to learn you feel the value didn’t meet your expectations. We strive to offer high-quality arrangements along with our delivery service, and we take your comments seriously. Warm regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,945 reviews