Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,336 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, the bouquet that arrived was nothing like the picture we ordered from. Disappointed”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m sorry to hear that the bouquet you received did not match the picture you ordered. We strive to provide our customers with beautiful arrangements, and I understand how disappointing this must be. Our customer service team has reached our directly via email to look into this for you. Best wishes, Rosie

Posted 1 month ago

“My sis bought these for my birthday. She paid a lot of money. They arrived crushed, limp and dying. And are a much smaller bunch than advertised. The petals are brown and the carnation heads snapped off. Despite submitting photos, my sis has been told they’ve passed quality control and that I should just add more flower food!! Absolutely disgraceful. A £5 bunch from the supermarket would be better quality. Do not waste your money on these. Just terrible - what a shame!! It won’t let me upload a photo here to show how bad they are, or state they were damaged. Dodgy reporting too it seems!”

Helpful Report

Posted 1 month ago

Hello Mrs Jackson, Thank you for taking the time to leave a review. We're very sorry to hear about your experience with the flowers you received. This is not the quality we aim to provide, and we sincerely apologise for the condition they arrived in. We take these matters seriously and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 month ago

“Just ordered from South Africa to be delivered to Ilse of Wight… so far a great experience and hoping all arrives on time with an impressive bouquet…”

Helpful Report

Posted 1 month ago

Hello Heath, Thank you for choosing us to send your gift all the way from South Africa to the Isle of Wight! We're delighted to hear you've had a great experience so far. Rest assured, we're dedicated to making sure the bouquet arrives on time and just as beautiful as you envisioned. Please don’t hesitate to reach out if you have any questions along the way!

Posted 1 month ago

“Excellent service, love the option to have 6 months of free delivery!”

Helpful Report

Posted 1 month ago

Hello Nick, Thank you so much for your feedback! We're thrilled to hear you're enjoying our service and taking advantage of the 6 months of free delivery. It's wonderful to know that this option adds value to your experience. We look forward to delivering many more beautiful arrangements for you!

Posted 1 month ago

“Better than the picture in the website, reliable and so easy to order. I would highly recommend Prestige”

Helpful Report

Posted 1 month ago

Hi Becky, Thank you so much for your kind words! We're delighted to hear the bouquet exceeded your expectations and that you found the ordering process easy. Your recommendation means a lot to us!

Posted 1 month ago

“Flowers not delivered at all. Company did not respond to email”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I apologise for the inconvenience of not receiving your order as expected. Our team has attempted to reach out on two occasions regarding your order, and I have forwarded that email to you again. We appreciate your understanding and hope to resolve this matter promptly. Best wishes, Ellie

Posted 1 month ago

“I placed an order for some flowers and I was bitterly disappointed when they arrived. They cost over £40 and there are more flowers in a £5 bunch of supermarket/garage flowers! They looked nothing like the picture on the website! I certainly won’t be ordering again!”

Helpful Report

Posted 1 month ago

Hello Laura, Thank you for your review. We’re truly sorry to hear about your disappointment with the recent order. This isn’t the experience we want for our customers, and we apologise that the flowers didn’t meet your expectations. Could you please email some images of the bouquet, along with your order number and 'REVIEW' in the subject line, to enquiries@prestigeflowers.co.uk? This will help us look into the matter for you. Best wishes, Tom

Posted 1 month ago

“Ordered the "Rome" bouquet in medium which arrived on time. Disappointed that the bouquet only contained 2 calla lillies, despite the bouquet supposedly being both lillies and roses.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your thoughts with us. We're glad to hear that your order arrived on time; however, we're sorry to learn that the bouquet did not contain the expected variety of flowers. Your feedback is incredibly important, and we understand how disappointing this must be. We truly appreciate your comments, as they help us to improve our service and product offerings. Best wishes, Rosie

Posted 1 month ago

“Last 2 orders flowers was dead on next day. Both was sent as gift. Person sent me a photo and message that I will stop wast my money on this poor quality flowers. Customer service said they see nothing wrong with flowers. Company doesn't respect customer and really don't care about quality.”

Helpful Report

Posted 1 month ago

Hello Russ, Thank you for your review. We sincerely apologise for the disappointment with your recent orders. It's incredibly disheartening to hear that the flowers didn't arrive in the condition they should have, especially for such thoughtful gifts. We're sorry that our customer service did not meet your expectations in addressing the issue. Please know that we take your feedback seriously and are committed to improving both our product quality and customer care. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 month ago

“Received a bouquet for my birthday from my husband,when they arrived in the box, the white roses were already tinged with brown .the pink roses never opened and after 5 days they were dead . Contacted customer service,but they were not interested as I should have notified them after 3days ,but I didn’t want to upset my husband ,when I found out how much he had paid and they didn’t last I decided to complain . But the company offered me a £10 voucher to use with them .but I would have to add more money to it . Obviously people don’t like to complain because it upsets the sender .so they get away with it ,also couldn’t download photo !!!”

Helpful Report

Posted 1 month ago

Hello Linda, Thank you for your review. We are truly sorry to hear about your disappointing experience, especially for such a special occasion. We completely understand your concerns and regret that the flowers didn’t meet your expectations. It’s also unfortunate that our initial response didn’t resolve the issue to your satisfaction. We will look into your feedback to improve our service and processes. Warm regards, Katie

Posted 1 month ago

“Great service and always fresh!”

Helpful Report

Posted 1 month ago

Hello Brendan, Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and the freshness of our offerings. Your support means a lot to us, and we look forward to serving you again soon!

Posted 1 month ago

“Advertised 'Order by 10pm for next day delivery',so I Ordered at 10 am for my Wife's Birthday,but took Flowers took 2 days to arrive,and were in a poor state when they did.No Offer of recompense,just some cut and paste excuses for the misleading website. I shall not be speculating with these guys again.”

Helpful Report

Posted 1 month ago

Hello Iain, Thank you for your review. We’re truly sorry to hear about your experience and sincerely apologise for the delay and the condition of the flowers. This is not the standard we aim for, especially on such an important occasion. We are currently reviewing the situation and our delivery processes to prevent this from happening again. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 month ago

“Absolutely shocking company. A large bouquet of flowers £37 and looks like something you pick up from the local fuel station for £10. Daylight robbery. Would never ever use them again. I’ll shop local from now on. Lesson learned.”

Helpful Report

Posted 1 month ago

Hello Ryan, Thank you for your review. We're truly sorry to hear about your disappointing experience. This is far from the standard we strive for, and we understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Not worth the money very disappointed won’t be using again”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear that you were disappointed with your order. This is not the experience we aim to provide, and we’d like to make it right. Please reach out to our customer service team so we can address your concerns and find a way to improve your experience. Thank you for your feedback. Warm regards, Rosie

Posted 1 month ago

“PRESTIGE FLOWERS AS AN ENTITY IS YET TO DISAPPOINT. I HAVE USED THEIR SERVICES SINCE FEB 2022”

Helpful Report

Posted 1 month ago

Thank you for your loyal support since February 2022! We’re thrilled to hear that we have consistently met your expectations. Your feedback means a lot to us, and we look forward to continuing to provide you with the best service and beautiful flowers in the future!

Posted 1 month ago

“We have used Prestige Flowers for a few years and are very happy with their service, many thanks from Tracy and Albert.”

Helpful Report

Posted 1 month ago

Thank you so much, Tracy and Albert! We're thrilled to hear you've been happy with our service over the years. We truly appreciate your loyalty and kind words. Looking forward to continuing to bring smiles with our flowers!

Posted 1 month ago

“User-friendly website. Very nice selection of flowers for all occasions with the possibility of sending other gifts together with the flowers such as a nice box of chocolates. Also, quite an innovative way of sending birthday greetings through a recorded message or by way of a personalised card. However, unlike many other florists who offer free delivery, delivery does not come free at Prestige flowers. But this is compensated by the fact that quality and delivery are both 100% guaranteed and there is the possibility to track the order.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful review! We're glad to hear you enjoyed our user-friendly website and the variety of flowers and gift options we offer. We're especially pleased that you found our personalized birthday greetings a nice touch! While we understand your point about delivery charges, we appreciate your recognition of our focus on quality, guaranteed delivery, and order tracking. Your feedback is valuable to us, and we look forward to serving you again!

Posted 1 month ago

“I ordered flowers for a special anniversary for my family and can truly say that I am very upset and disappointed. The flowers dispatched via Royal Mail supposed to arrive in the morning actually arrived at 5.30pm and just left at the door. Not beautifully wrapped - just in a box and looked shrivelled and old. Medium bouquet very very disappointing not value for money at all. I would have better off travelling and buying from local stores. It's so sad when you spend your hard earned money to make someone happy on a special occasion and are left so utterly unhappy.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are truly sorry to hear about your experience and deeply regret the disappointment caused, especially on such an important occasion. This is certainly not the standard we strive for, and we understand how upsetting this must have been. Please know that we take your feedback very seriously and would like the opportunity to make things right. If you could reach out to our customer service team, we'd be happy to assist further in resolving this issue. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Warm regards, Rosie

Posted 1 month ago

“So fresh so many options this is my second time ordering”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, May! We're so happy to hear that you found our flowers fresh and enjoyed the variety we offer. It’s great to have you as a returning customer, and we can’t wait to assist you again for your next order!

Posted 1 month ago

“I am from the US and often like to send flowers to my loved one. Thank you for making this so easy to do! Love this site!!!”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re so glad to hear that our service makes it easy for you to send flowers to your loved one, even from across the globe. We truly appreciate your support and love having you as a customer!

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,336 reviews