Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,769 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and competitively priced. I've ordered several times from Prestige and the service and flowers have always been brilliant! Would highly recommend.”

Helpful Report

Posted 2 weeks ago

Hello Nina, Thank you for your incredible 5-star review! We're so happy to hear that you appreciate our great selection and that our service and flowers have consistently met your expectations. Best wishes, Rosie

Posted 2 weeks ago

“The flowers delivered were meant to be medium which is the same as the picture depicted however they were not even close to the same size not even 1/5 of the flowers shown”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We're really sorry to hear that the flowers did not match your expectations in size. We understand how important it is for the arrangements to reflect what was promised, and it's disappointing to know that we did not deliver on that front. Your comments are valuable to us, and we will be sure to discuss this with our team to improve our offerings in the future. We appreciate you bringing this to our attention. Kind regards, Tom

Posted 2 weeks ago

“This would be a zero if I could, on my previous review I was prepared to just comment on the third party delivery being bad, not necessarily their fault, but there seem to be numerous reporting the same. Once the products arrived very late for my mothers 92nd birthday, the vase arrived smashed. When contacting customer services I was told they use high quality packaging, one very thin layer, please see the picture and make up your own mind. So having responded with an offer of credit, I have had to threaten this review and I have been offered a replacement. Seems too little to late, why wasn't this the first response? Like previous reviews, the flowers delivered are not as anticipated, paid for a large bunch...didn't look like it to me. I will use local florists from now on and advise anyone looking to fo the same.”

Helpful Report

Posted 2 weeks ago

Hello Mick, Thank you for your review. We're truly sorry for the disappointment and frustration you've experienced, especially for such an important occasion. We completely understand how upsetting it must have been for your mother’s gift to arrive late and with a damaged vase. While we do use protective packaging, it’s clear that this did not provide adequate protection in your case, and we sincerely regret this. We appreciate your feedback and will certainly review our packaging to help prevent this from happening in the future. Regarding our response, we apologise if our initial resolution did not meet your expectations. We always strive to make things right as quickly as possible and our team do have a policy to follow, and we regret that this was not your experience. Your concerns about the bouquet size have also been noted, and we’ll pass this feedback along to our team. We truly appreciate your time in sharing this with us, and we’re sorry we didn’t meet your expectations. Warm regards, Tom

Posted 2 weeks ago

“AVOID! I ordered a beautiful bouquet for a 70th Birthday surprise. They were truly awful, half dead and dry. It was embarrassing to have my name on the gift tag. Offered a paltry £10 credit which I refused. Given a £10 refund in the end. I paid £36 in total. I could genuinely go to any supermarket and get some beautiful flowers for a quarter of the price I paid. IF YOU ARE THINKING OF ORDERING DON'T!!”

Helpful Report

Posted 2 weeks ago

Hello Lisa, Thank you for taking the time to share your experience. I sincerely apologise that the bouquet did not live up to your expectations and that it was disappointing for you. We strive to deliver quality products, and it is disheartening to know we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom

Posted 2 weeks ago

“Brilliant service and beautiful flowers. Would recommend”

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Posted 2 weeks ago

Hello, Thank you for your lovely 5-star review! We're thrilled to hear that you enjoyed our brilliant service and found the flowers beautiful. Your recommendation means a lot to us! Best wishes, Rosie

Posted 2 weeks ago

“paid for large bouquet and it came tiny, nothing like pic which is really disappointing as it was for my mums 60th! won’t be ordering again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the bouquet didn’t meet your expectations, especially for such a special occasion as your mum’s 60th birthday. We understand how important it is for the surprise to be perfect, and it’s disappointing to learn that we fell short. If you haven’t already, I encourage you to reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can help address your concerns. Kind regards, Tom

Posted 2 weeks ago

“Be wary of the price structure on this site, particularly the transparency surrounding the delivery charge. When confirming your order, you will see subtotal and notice the £5.99 delivery charge is already tucked which would indicate the subtotal includes three £5.99 ... beware, it doesn't! You'll only find the delivery charge once payment has been processed. Very misleading and sneaky. BEWARE!! I tried to query this and they're not interested. Also, limited access to customer service. Use a more transparent website. I will not use Prestige Flowers again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. We sincerely apologise for the confusion regarding our pricing structure and the lack of transparency around delivery charges. Your experience is important to us, and we understand how frustrating this must have been. The next step after the one shown in your review, where you enter your payment details, includes a full breakdown showing the delivery charge, subtotal, and the overall total amount to pay. Kind regards, Tom

Posted 2 weeks ago

“Paid extra for a larger size, unless standard size is extremely small, did not get what I'd hoped or thought I'd paid for. Written message was on four lines, the actual card had it printed on two lines The afternoon tea hamper was ok-ish The Delivery wasn't as early as I'd hoped for, but it was the correct day. Should have read the reviews before ordering. There are a lot of negative reviews, does not look like "Prestige" take any of it on board.”

Helpful Report

Posted 2 weeks ago

Hello Scott, Thank you for sharing your feedback. I'm truly sorry to hear that your experience did not meet your expectations, particularly regarding the size of the arrangement and the printed message. It's important to us that our customers feel satisfied with their orders. I appreciate your comments on the afternoon tea hamper and the timing of the delivery. We're always looking for ways to improve, and your feedback will be taken into account. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Kind regards, Ellie

Posted 2 weeks ago

“I was really disappointed with these flowers. They did not look at all like the presented photo and the flowers where limp and dying within 2 days of receiving them. The Lillies didn't even open and instead shrivelled. See pictures 2 days after receiving the flowers.”

Helpful Report

Posted 2 weeks ago

Hello Jordan, Thank you for sharing your experience. We're truly sorry to hear that the flowers did not meet your expectations and that they were not in good condition shortly after delivery. We understand how disappointing this can be, especially when you were looking forward to enjoying them. I have reached out via email. Kind regards, Ellie

Posted 2 weeks ago

“Ordered flowers paid extra for large bouquet, in picture looked amazing when delivered only looked like VERY SMALL Bouquet, not very happy as could have got lot better for a lot less , Don't think I will use again, Delivery was very good !! Flowers not so !!”

Helpful Report

Posted 2 weeks ago

Hello Lee, Thank you for taking the time to share your feedback. We're really sorry to hear that the bouquet you received did not match your expectations, especially after choosing a larger option. We strive to provide beautiful arrangements and it’s disappointing to learn that we fell short this time. Your positive comments about the delivery are appreciated, and we are continuously working to improve our service. If you haven’t already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk so we can assist you further with your concerns. Please include a birds-eye view image of the bouquet in your email. Kind regards, Tom

Posted 2 weeks ago

“The flowrs advertised were nothing like what was delivered”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re really sorry to hear that the flowers you received did not match your expectations. We strive to deliver arrangements that reflect what is advertised, and it’s disappointing to learn that we did not achieve this for you. Please note we do state on the website that we advertise the medium size. As you purchased the standard size, there are fewer stems. Your feedback is crucial as we work to improve our quality and service. If you’d like to discuss this further or have any specific concerns, please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they’ll be happy to assist. Please also include a birds-eye view image of the bouquet. Kind regards, Tom

Posted 2 weeks ago

“The bouquet was one of three all to be delivered on Saturday 22 February but one was then scheduled for the following day - this was embarrassing as I wanted to them all to receive same day. Makes me question reliability and I now worry about quality. Disappointed with service”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear about the scheduling issue with your delivery. We understand how important it is for flowers to arrive on the same day, especially for special occasions, and it’s disappointing that we did not fulfill that expectation. Your concerns regarding the reliability and quality of our service are noted, and we will take your feedback seriously to enhance our processes. If you have any concerns or issues, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order details, and they will be happy to assist you. Kind regards, Tom

Posted 2 weeks ago

“I have allways had such a great service from prestige flowers ive been using this company for many years the flowers are jyst stuning and last so long and ive recomend them to all my friends and family”

Helpful Report

Posted 2 weeks ago

Hello Elizabeth, Thank you for your wonderful 5-star review! We're thrilled to hear that you've been enjoying our service for so many years and that you find our flowers stunning and long-lasting. We really appreciate your recommendation. Best wishes, Rosie

Posted 2 weeks ago

“Terrible Service – Missed Delivery on Special Occasion I selected a nominated delivery date of Saturday, yet the flowers still haven’t been received by the recipient. The tracking information shows them as "in transit," even though they were supposed to be delivered already. This is completely unacceptable, especially for a time-sensitive gift. If you can’t deliver on the date promised, don’t offer the option in the first place! I paid for a specific day, and now the moment is ruined. Avoid this company if you actually want your flowers to arrive on time!”

Helpful Report

Posted 2 weeks ago

Hello Delia, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the missed delivery on such a special occasion. We understand how important it is for gifts to arrive on time, and it’s disheartening to hear that we did not meet that expectation. Your comments will be taken seriously, and we will review our processes to prevent similar issues in the future. We understand your frustration and appreciate you bringing this to our attention. Best regards, Tom

Posted 2 weeks ago

“The website is very helpful and has an efficient online ordering process.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website helpful and enjoyed the efficient online ordering process. Your satisfaction is our top priority! Best wishes, Rosie

Posted 2 weeks ago

“Delivery was very good and on time for Valentines Day. However, quality of the flowers was very disappointing. Roses very droopy, half the lilies didn't open and they only lasted a couple of days. Won't be using Prestige Flowers again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We're glad to hear that the delivery was timely, especially for such a special occasion like Valentine’s Day. However, we’re truly sorry that the quality of the flowers did not meet your expectations. We aim to provide vibrant and fresh arrangements, and it’s disheartening to learn that we fell short in this instance. Your feedback is invaluable to us, and we will certainly discuss it with our team to improve upon our quality assurance. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 2 weeks ago

“Always excellent flowers and gifts, always on time and always secure service. Top rated.”

Helpful Report

Posted 2 weeks ago

Hello David, Thank you for your wonderful 5-star review! We're thrilled to hear that you consistently find our flowers and gifts to be excellent, and that our service is reliable. Best wishes, Rosie

Posted 2 weeks ago

“Very disappointed in the flowers I ordered and had delivered they don't look anything like the flowers I picked.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback with us. We're sorry to hear that the flowers you received did not match your expectations. We strive to provide arrangements that reflect the selections made by our customers, and it’s disappointing to learn we fell short in your case. We appreciate your comments and will address them with our team to ensure improvements moving forward. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Please also include some images of the bouquet with your email. Kind regards, Tom

Posted 2 weeks ago

“Avoid at all costs. Ordered £86 worth of valentines flowers and gifts. Delivered to someone apparently a neighbour. Signed for by an unknown name no photo of doorway. And not at the neighbours it was supposedly delivered too. Refused a refund even though I did not sign for it and was not delivered. Ruined Valentine’s Day for my fiancée. Lost £86 for nothing. Absolutely abysmal service, no customer service or apology. Disgusting. Never ordering from here again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback. We sincerely apologise for the experience you’ve described, especially given the significance of Valentine’s Day. It’s disappointing to hear that the delivery did not go as expected, and we completely understand your frustration surrounding the lack of communication and support. Please know that we take these matters seriously, and your feedback will be addressed with our delivery and customer service teams. We aim to provide a positive experience for all our customers, and we regret that we fell short in your case. If you would like further assistance, we encourage you to reach out to our customer service team directly as they can provide more clarification and support regarding your order. Please include 'REVIEW' in the subject line. Warm regards, Tom

Posted 2 weeks ago

“The flowers my wife received were of poor quality and limp. Two were broken and customers services said they were satisfied they were ok. They highlighted that they preferred to send flowers that were still buds as an excuse. Only one was still a bud. Very disappointed and would not recommend. No help from customer services: The reply I got from them Hello Ian Thank you for your email and for providing us with the pictures. Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. If you require any further assistance or have any additional concerns, please do not hesitate to let us know. We are here to help. ---------- Warm Regards, Kyle.k”

Helpful Report

Posted 2 weeks ago

Hello Ian, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience and understand your frustration. It’s disappointing to learn that the flowers didn’t meet your expectations, especially when it comes to quality. We always aim to send flowers in the best condition possible, and we apologise that this was not the case for you. Regarding the bud explanation, we typically send flowers in bud form to ensure they last longer, but we understand how this can be disappointing if it isn't clear at the time of purchase. We regret that you didn’t feel fully supported by our customer service team, and we’ll be sure to pass your feedback along to ensure better communication going forward. Warm regards, Tom

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 271,769 reviews