Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,470 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst companies I’ve ever had the misfortune to deal with. Firstly, they did not deliver the flowers on Mothers Day. When the flowers finally arrived today they were near dead. Their customer service is diabolical. A very disappointed mum and upset customer. Do not use them!!!”

Helpful Report

Posted 2 weeks ago

Hello Carla, I’m truly sorry to hear about your experience with us, especially regarding the missed delivery on Mother’s Day and the condition of the flowers upon arrival. Your disappointment is completely understandable, and we sincerely apologise for not meeting your expectations. We truly value your feedback and would appreciate the opportunity to make this right. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with any details regarding your order and photos. Warm regards, Tom

Posted 2 weeks ago

“I’ve ordered flowers from here before and had a lovely experience which is why I ordered again, but this time the flowers were delivered 2 days late and were wilting and beat up upon arrival - maybe it was a postal error and they looked bad because they sat in a delivery van somewhere? I also received no notice of them being shipped or delivered at all so I don’t even know what courier or postal service was used.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that your recent experience did not match the lovely one you had previously. Receiving flowers late and in less than ideal condition is understandably frustrating, and I apologise for any inconvenience this caused. If not done already, please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Please could you also include some photos of the bouquet? Warm regards, Tom

Posted 2 weeks ago

“Disgusting condition of the flowers days late and dead , as for the complaint service their pathetic”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to hear that your flowers arrived in poor condition and that our complaint service didn’t meet your expectations. It’s disappointing when we fail to deliver the quality and service we strive for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with some images of the bouquet, your order number and 'review' in the subject, so we can put this right for you. Warm regards, Tom

Posted 2 weeks ago

“the tulips have not yet stood up straight after three days. I won't buy from Prestige again. Have sent picture by e-mail”

Helpful Report

Posted 2 weeks ago

Hello David, I’m truly sorry to hear that your tulips have not stood up straight after three days. It’s disappointing to receive flowers that don’t meet your expectations, and I understand your frustration. Thank you for sending a picture; it really helps us understand the issue better. We aim for our flowers to arrive in excellent condition, and I assure you that your feedback will be taken seriously as we strive to improve our service. If you haven’t yet received a reply, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we'll do our best to assist you. Warm regards, Katie

Posted 2 weeks ago

“Terrible. Ordered a fuller bouquet for Mother's day which turned out to consist of the small option, of which, many flowers arrived clearly dying. Chat bot is useless. Awaiting email comms but nothing yet. Refund requested as I will not be placing any other or recommending. Shameful service all round.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I'm sincerely sorry to hear about your experience with the Mother's Day bouquet. It's regrettable that the flowers did not meet your expectations and that you encountered difficulties with our chatbot. Your feedback is important to us, and I completely understand your frustration. I have located your order and can see that our team have replied to your email. Warm regards, Rosie

Posted 2 weeks ago

“Disgraceful, I am so angry. Ordered flowers and a cake for my 83 year old Mum on the Friday. Didn’t arrive until Monday afternoon with no cake. I’m scared to ask my mum how they look. Turns out that other flowers that I have sent to an elderly aunt a month ago never arrived. Disgrace , I do not recommend them and will never use them again. Shop locally, so much better”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your experience with the delivery for your Mum. It’s completely understandable to feel upset when something so special to you doesn’t go as planned. I can assure you that this is not the standard we aim for, and your feedback is invaluable to us. I can see that our customer service team have replied to your email and they are awaiting your response. Warm regards, Katie

Posted 2 weeks ago

“Absolutely shocking flowers sent for a Mother’s Day bouquet. Not only that I tried to do the right thing and go directly to you guys to rectify and the response and customers service even worse. I quote “After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered”.”

Helpful Report

Posted 2 weeks ago

Hello Marc, I'm truly sorry to hear that your Mother’s Day bouquet did not meet your expectations and that the response from our customer service fell short. This is not the level of service we aim to provide, and I completely understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 weeks ago

“The customer service is the poorest i have seen lately. I ordered flower on the 5th of March, and it was sent by the Royal mail. Unfortunately, the flower was not delivered to the recipient office address. The picture of the office reception displayed by the Royal mail didn't match the reception. The way the customer support managed the situation was so appalling by telling me there was nothing they can do about it. So the bouquet i paid for was missing and that was it. So my money was taken and service wasn't rendered, yet not a thing was done by the company. I will never deal with a customer that treats customers with no respect and i will advice others to be very weary dealing with them too.”

Helpful Report

Posted 2 weeks ago

Hello Kay, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Ensuring our customers receive both quality products and excellent service is extremely important to us, and we regret that we fell short in this instance. While we rely on trusted couriers like Royal Mail for delivery, we acknowledge that any issues in their service directly impact your experience with us. We sincerely apologise if our response did not meet your expectations. We always aim to assist where possible, and we regret that we were unable to resolve this to your satisfaction. I have reached out via email. Best wishes, Ellie

Posted 2 weeks ago

“Was bought a flower basket for mothers day. Was delivered Saturday and looked reasonable. It had a begonia in it, planted in a separate pot? A bit of hedera, a kalanchoe and a chamaedorea . It is monday. The begonia is brown and dropping flowers and leaves, it will soon be bald. The others don't look exactly great. So disappointed but don't want to tell my daughter that she has wasted her money. I will ask her not to buy from you again.”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about your experience with the flower basket you received for Mother's Day. It’s disappointing to know that the plants did not thrive as expected and that this situation has caused frustration for you and your daughter. We always strive to deliver fresh and beautiful arrangements, and it’s concerning to hear that we fell short in this instance. Plowers could you send us some images to enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 2 weeks ago

“My flowers for mother's day from my Son were beautiful except for some being dead on arrival sending photo”

Helpful Report

Posted 2 weeks ago

Hello Irene, I’m truly sorry to hear that some of the flowers arrived in less than ideal condition. It's disappointing when a special gift doesn't leave a lasting impression. We take great pride in the quality of our blooms, and it’s disheartening to learn we missed the mark this time. If you haven’t already, please share the photo you mentioned along with your order details to our customer support at enquiries@prestigeflowers.co.uk. Warm regards, Tom

Posted 2 weeks ago

“Very disappointed with the flowers u sent paid over 30 pounds and there was only about five flowers which I thought there will be a few more so it's not valve for money”

Helpful Report

Posted 2 weeks ago

Hello, I’m really sorry to learn that you were disappointed with the flowers you received. It’s frustrating when expectations aren't met, especially when you've invested in a special arrangement. We strive to provide value and quality, and your feedback is essential in helping us improve our service. If you haven't already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject line so we can assist you further. Best wishes, Tom

Posted 2 weeks ago

“Awful service! My order was not delivered for mother's day. I am not able to get through on the phone, it says the lines are not open even though I am calling within opening hours and the chat bot says all advisors are busy. I will not be ordering from prestige flowers again”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear about the issues you faced with your Mother's Day order. It's certainly very disappointing when things don’t go as planned, and I completely understand your frustration with our customer service being unavailable. I can see that you have spoken with our customer service and can see they have advised that the address on the order was incorrect. Warm regards, Rosie

Posted 2 weeks ago

“My partner bought his mum and me flowers for Mother’s Day and I am beyond disappointed he paid £40 for each “bouquet”for what the pic on your website looked ones like a lovely bushy bunch of flowers what I received was the equivalent to a £7 bunch from the supermarket!!”

Helpful Report

Posted 2 weeks ago

Hello Jacqueline, I’m so sorry to hear that you were disappointed with your Mother’s Day flowers. It’s certainly not the impression we want to leave, and I can understand your frustration given the difference between what was expected and what you received. Please could we kindly ask that the customer of the order reach out to our customer service team at enquiries@prestigeflowers.co.uk with their order details and some images of the bouquet. We would like to look into this for you. Warm regards, Katie

Posted 2 weeks ago

“Disgusting how they can send flowers out like the ones I received for mother's day, I think they were in someone else's vase for a week before arriving, looking at the site these were not cheap for my son to buy, would of been better off going to a petrol station!!! We will never use this company again,.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s disappointing to receive a product that doesn’t meet expectations, especially when it comes to something as special as Mother's Day. Your concerns are valid, and we take them seriously. Please know that I will pass on your comments regarding the quality of the roses to our team for further investigation. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Warm regards, Katie

Posted 2 weeks ago

“Totally useless. Flowers and chocolates ordered days before Mothering Sunday. Item not delivered at all, it's now Tuesday. Nobody answers the helpline saying they are closed even though I am calling between 9-5 on a weekday; the chat bot is beyond hopeless saying it will get someone to help and then there is nobody to help. Royal Mail delivery tracking say they have received the item and nothing else - they apparently have had it for 3 days. Very unhappy, dreadful service, will not use again.”

Helpful Report

Posted 2 weeks ago

Hello Alex, I’m genuinely sorry to hear about the issues you faced with your order for Mothering Sunday. It’s certainly frustrating when expectations aren’t met, especially for such a special occasion. I understand how disappointing it is to experience delays and lack of support from our customer service channels. I can see that an incorrect postcode was provided with your order, which has caused the delivery delay. Our customer service team is actively working with you to resolve this. Warm regards, Rosie

Posted 2 weeks ago

“Bouquet delivered was not as it looked in the picture on the website. I paid extra for a fuller bouquet, but sadly it didn't look like any extra blooms had been added. Would have got better for £10 from a supermarket. Also delivery fell short as flowers were left on a garden table, no one knocked the door to let mum know they were there. She noticed them in the evening when she went out to the bin. My email is still showing as delivery expected. I won't be ordering from you again. Poor service & poor quality for the money.”

Helpful Report

Posted 2 weeks ago

Hello Jan, I sincerely apologise for the disappointment you've experienced with your bouquet. It's frustrating when an order does not reflect what is shown online, and I completely understand your concerns regarding both the quality and the delivery. We want our customers to be satisfied with every aspect of their purchase, and I'm sorry to hear that we fell short this time. Your feedback regarding the delivery process is invaluable, and I'll ensure that it is forwarded to the team to improve our services. Warm regards, Rosie

Posted 2 weeks ago

“They were not delivered. No messages via phone or email. But I've paid for them Mothers day ruined”

Helpful Report

Posted 2 weeks ago

Hello Julie, I’m really sorry to hear that your flowers were not delivered and that you didn't receive any updates. I can only imagine how frustrating it must be to have your Mother’s Day plans disrupted like this, and your feelings are completely understandable. From the tracking, we can see that delivery was attempted, but the address was inaccessible. Warm regards, Rosie

Posted 2 weeks ago

“Bouquet delivered isn’t as described or per the picture. Poor “size” and quality Used before and they were ok but this feels like a scam. Avoid”

Helpful Report

Posted 2 weeks ago

Hello Nick, I’m really sorry to hear that your recent experience with us didn't meet your expectations. It's disappointing to know that the bouquet you received wasn't as described, and I understand how frustrating that can be. We take matters like this seriously, and feedback like yours helps us improve our services. I have reached out via email. Warm regards, Ellie

Posted 2 weeks ago

“Order arrived Monday for early Mother's Day & Anniversary. By Friday carnations dead, rest wilted close to death, even though tended every day. I complained & they said they would not refund 1pp% or replace, they would only give £10 towards new order. They are no longer replying to email as not acceptable.”

Helpful Report

Posted 2 weeks ago

Hello Beverley, I’m genuinely sorry to hear about your experience with the flowers for Mother's Day and your Anniversary. It’s certainly disappointing when expectations are not met, especially on such meaningful occasions. Your feedback is important to us, and I apologise for any frustration you've encountered with our customer service team. We ask that any issues with the flowers be reported within three days of delivery. As this timeframe has passed, the most we can offer is a £10.00 goodwill gesture, as previously explained by our customer service team. Warm regards, Katie

Posted 2 weeks ago

“Very expensive for the amount of flowers you get, it cost me around £34 to get a bouquet of mothers day flowers an assortment of roses and lilys. When the flowers arrived there were hardly any flowers in the bouquet only 5 roses and 4 lilys. Do not use this service, you can get better flowers at supermarkets!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I'm genuinely sorry to hear that the bouquet you received didn't meet your expectations, especially on such a special occasion like Mother's Day. Your feedback regarding the quantity of flowers is important to us, and we take your concerns seriously. From the images provided, we can see that the bouquet contains six roses along with two stems of lilies with 3-4 heads on each. This matches the correct quantity for the size you purchased. We’re sorry for any disappointment this may have caused. Warm regards, Katie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 272,470 reviews