Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,908 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers not delivered on day requested, 1 day late so whole point of sending completely wasted. Customer Services not interested - all very disappointing ....”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience caused by the late delivery of your flowers. I understand how important it is for them to arrive on the requested day, and I’m sorry that we fell short in this instance. It's disheartening to know that our customer service did not meet your expectations as well. We value all feedback and take your comments seriously as we continue to improve. Your experience does not reflect the standard we strive to achieve. Best, Tom

Posted 2 weeks ago

“DO NOT USE THIS COMPANY. Flowers did not arrive on the day ordered were a leaving gift for a colleague, we had to buy more flowers for her. Tracking showed they had been sat at a hub for 2 days so would not have arrived in an acceptable condition. I have explained all this only to ti nd told that they use 3rd party couriers, out of their control…,,,, I will still continue to seek the refund. Poor service, No customer care.”

Helpful Report

Posted 2 weeks ago

Hello Julie, Thank you for sharing your experience, though I’m genuinely sorry to hear about the trouble you faced with your order. It’s disheartening to learn that the flowers did not arrive in time or in the condition you expected, especially for such a special occasion. While we utilize third-party couriers to deliver our products, we understand the importance of timely and quality service. I apologise that our response did not meet your expectations. I have reached out directly via email. Best regards, Ellie

Posted 2 weeks ago

“The flowers were beautiful and I loved how they were organised. Big issue is how the flowers already game dying, withered as if they had been stored somewhere for a long time then delivered. Maybe this is a once in a while issue? who knows but my flowers are already dying and I’ve barely had them.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm so glad to hear that you found the flowers beautiful and well-organized. However, I'm truly sorry to learn that the flowers began to wilt so soon after delivery. We take the quality of our flowers seriously and your experience is concerning. While we hope this is not a common occurrence, your feedback helps us address potential issues and improve our service moving forward. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

“Most terrible customer service.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. This is not the level of service we strive to provide, and I completely understand your frustration with the delays and lack of clear updates. We’re currently reviewing your case as a priority to resolve this as quickly as possible. I can see that our customer service team has reached out to the customer on the order today. Warm regards, Rosie

Posted 2 weeks ago

“Customer service not able to trace order details with order number. 4 days already emails and still trying to get help. Keep copy and paste reply : we investigate your query’ and no further progress”

Helpful Report

Posted 2 weeks ago

“These were a Christmas present for my mother in law and delivered Christmas Eve When I asked if was pleased with them she hesitated and said well they came looking a bit limp and the roses the edges were a bit black . I was very disappointed as the picture on website looked so good and was expecting them to be lovely One time of year you want a wow factor which sadly didn’t get”

Helpful Report

Posted 2 weeks ago

Hello Carol, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flowers did not meet your expectations and that they arrived in less-than-ideal condition. We understand that this is a special time of year, and we aim to provide a "wow factor" with every delivery. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 weeks ago

“Don’t order from prestige. They have no quality control. Second time i have paid for a bigger bunch & they sent a sad standard display and omitted balloon & decorations. They are counting on you never finding out.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with Prestige Flowers. It’s concerning to learn that your order did not meet your expectations, and I can understand how frustrating that must be. We strive for high standards and your comments highlight areas where we can improve. Please know that your concerns are important to us, and we are here to address any issues you may have. Best wishes, Rosie

Posted 2 weeks ago

“Requested delivery prior to Xmas day as advertised, its now the 27th Dec and have just received a note that the delivery will be before 7.30pm this evening. Absolutely poor showing, why have I paid the £6 delivery fee?? It was a xmas gift. Will not be recommending this supplier/provider to anyone, should have read the reviews prior to spending my money......”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience, and I'm genuinely sorry to hear about the delay in your delivery. We understand how important it is for gifts to arrive on time, especially during the festive season. The situation you've described is not the standard of service we aim to provide and I appreciate your feedback. It helps us to recognize areas in need of improvement. Our customer service team have reached out via email. Best wishes, Katie

Posted 2 weeks ago

“The most abhorrent customer service that I have ever encountered. I haven't commented on their Instagram page, but encourage everyone to read the comments from others before using this company. https://www.instagram.com/prestigeflowers?igsh=MW0zM3FuNmZwcG1yZw== Nearly every post has different individuals sharing their negative experiences. My experience: The flowers delivered were withered and in poor condition. Prestige flowers does not stand by their product. When their substandard flowers were delivered, they admitted that there was a "quality issue" but wouldn't send replacement flowers, offering a £15 credit instead. The bouquet purchased was nearly £45. Needles to say, I have declined their offer as I will not waste a single quid ordering from this company again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear that your experience with us was so disappointing. It’s concerning to know that the flowers you received were not in the expected condition, and I completely understand your frustration regarding customer service. We strive to maintain high standards in both our products and service, and I regret that we did not meet those expectations in your case. Your feedback is valuable to us, and it will help us work towards improving our service in the future. Best wishes, Tom

Posted 2 weeks ago

“My daughter ordered me flowers f9r mon 23rd of Dec. Roses arrived dead. Flowers died within 3 days. Appalling customer service. My daughter complained they were not interested. AVOID. Do not order”

Helpful Report

Posted 2 weeks ago

Hello Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations. It’s disheartening to know that the flowers you received were not in the condition we strive to provide, and I understand how disappointing that can be. Customer service is incredibly important to us, and I regret that your daughter’s concerns weren’t addressed satisfactorily. We value your feedback and are committed to improving our service. Best wishes, Tom

Posted 2 weeks ago

“DO NOT USE , my delivery has never arrived and they do nothing to help AVOID”

Helpful Report

Posted 2 weeks ago

Hello Steve, Thank you for your feedback, and I'm genuinely sorry to hear that your delivery did not arrive as expected. I understand how frustrating it can be when things don’t go according to plan, especially when you’re relying on us for a timely service. We strive to provide the best possible experience, and I regret that we fell short this time. I can see that you are in contact with our customer service team. Best wishes, Tom

Posted 2 weeks ago

“Absolutely appalling company. Terrible customer service. Ordered flowers for Xmas for parents. Arrived roses dead. Flowers lasted 3 days. Absolutely rip off. Never using this company again. AVOID. Won't let me upload my photo's. Obviously on purpose”

Helpful Report

Posted 2 weeks ago

Hello Estelle, Thank you for taking the time to share your thoughts. I'm truly sorry to hear about your disappointing experience with us. It's unacceptable that the flowers did not arrive in the condition you expected, and I understand your frustration. Quality and customer satisfaction are our top priorities, and I regret that we fell short in this instance. I do apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Tom

Posted 2 weeks ago

“Again disappointed with what I presumed to be a service of Marks and Spencer. The first delivery was made by the recipients post man, having been thrown about in the sorting office. The latest flowers were delivered a day early, when the recipient was away. They lay overnight outside the house and received a visit from a fox. Never again will I order flowers from M & S. I fail to see how you can call yourselves the florist with the most positive reviews. Your service is positively abysmal.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the issues you've encountered with your orders. It’s clear that we did not meet your expectations, and I understand how frustrating it must be to have flowers delivered in such an unsatisfactory manner. We pride ourselves on our commitment to quality and service, and I regret that we have let you down. I would like to assure you that your concerns are being heard, and we will review our processes to prevent such occurrences in the future. If not done already, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and we can look into this for you. Best wishes, Katie

Posted 2 weeks ago

“I have used this company before with no problem before but this time has not been the best. I ordered flowers for Christmas Eve which had been advertised as 'in time for' but did not receive them until today 27th. They are dried/wilted and the box was damaged. They were delivered by Royal Mail. I have complained to the company as I had received no correspondence after the 23rd. I am also not sure if I have received the correct size either but, lesson's have been learned and will not use this company again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent order did not meet the standards we aim to uphold. It’s disappointing to know that the flowers arrived late and in poor condition, especially given your previous positive experiences. We take feedback like yours seriously as it helps us improve our services. I understand your frustration with the lack of communication following your order, and I apologise for any inconvenience this has caused. Best wishes, Tom

Posted 2 weeks ago

“I was supposed to get my flowers on Christmas Eve but did not receive them until the 27th. They have obviously sitting in a box for days as roses starting to wilt. Told my daughter not to use this company again. Very disappointing”

Helpful Report

Posted 2 weeks ago

Hello, I appreciate you taking the time to share your experience, and I'm truly sorry to hear about the delay and the condition of the flowers upon arrival. I understand how disappointing it is when a special delivery doesn't go as planned, especially during the holiday season. We always aim to deliver fresh and beautiful arrangements, and I regret that we did not meet your expectations in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 weeks ago

“Ordered flowers for my mum to be delivered Christmas eve. Still not received anything. I have e mailed but no reply. Today have tried ringing but no one answering. They were quick enough to take my money!! I will be asking for a refund and won't be using them again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've faced with your order. I understand how disappointing it is when deliveries don’t arrive on time, especially for special occasions. Our phone lines are closed today, and we are addressing all customer inquiries in the order they were received. We kindly ask that you avoid sending multiple emails, as this can delay our response by moving your query further down the queue. Thank you for your patience as we work to resolve this for you. Best wishes, Rosie

Posted 2 weeks ago

“Absolutely abysmal bouquet was delivered to my daughter, nothing like the picture, I complained and sent a picture of what was received, I asked for partial refund but was told management could see no problem. I am so angry that companies can get away with this, I would definitely not recommend.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for letting us know about your experience, and I'm truly sorry to hear that the bouquet delivered to your daughter did not match your expectations. We strive to provide beautiful arrangements and I regret that we fell short in this case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 2 weeks ago

“So disappointed as delivered 3 days late, spent a fortune too to ensure Christmas Eve delivery. Not spoken to recipient yet but hoping the flowers are at least good quality.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the delay with your delivery. I understand how important it is for flowers to arrive on time, especially for a special occasion like Christmas Eve. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If there are any issues with the flowers, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 weeks ago

“Better off buying from a local supermarket or supporting your local florist; I sent two bouquets to friends and had one delivered to myself. Top prices yet poor quality and few flowers for what you pay for. I contacted prestige and they ignored my complaint, arrogantly saying they were fine despite the pictures with many leaves falling off. Far from prestigious is all I can say!”

Helpful Report

Posted 2 weeks ago

Hello Martin, Thank you for your feedback, and I am genuinely sorry to hear about your experience with our bouquets. This is certainly not the standard we strive for. I understand how frustrating it must be to receive flowers that didn’t meet your expectations, especially when your friends were involved. I also regret that your complaint was not addressed satisfactorily, and I apologise for any perceived arrogance in our response. This is certainly never our intention. Best wishes, Rosie

Posted 2 weeks ago

“After ordering the merry Christmas bouquet. For my mum, she sent me pics of the flowers, they looked flat, and almost done! Customer service was quick to dismiss my complaint, telling me they’ll flourish within three days! The lilies hadn’t opened in three days, (that’s fine) but the roses petals were curling up brown; and dying, but that was ok so all I kept receiving from customer service is a generic response! Safe to say I won’t be using again! Even though I’m a prestige member and don’t pay for postage!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your mum's bouquet did not meet your expectations. It’s disheartening to know that the flowers didn’t arrive in the fresh condition we aim for. I understand your frustration with our customer service response, and I apologise for that lack of communication. Please could you send some further birds-eye view images of the full bouquet to enquiries@prestigefloiwers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 270,908 reviews